Total 2 Senior Executive level Customer Service job vacancies in Belfast, BT5 5LP

Support Worker - Willingham, Cambridgeshire

37.5 hours per week

£11.00 per hour

Benefits:

Various contracted hour shifts available

28 days holiday inclusive of bank holidays

Flexible Additional Holiday Purchase Scheme

Full induction programme to Care Certificate Standards

Dedicated learning & development programmes.

We offer Apprenticeships to those with less experience looking to join the Care Sector

We provide FREE training to achieve qualification in Social Care.

Access to a wide range of free online courses for all staff on a variety of topics

DBS check paid by Caretech prior to starting with us.

Refer a Friend Reward Scheme – earn up to £250 per referral!

Stakeholder Pension

Share Save Scheme

Free Employee Assistance Programme

Annual Employee Awards Evening

Employee recognition schemes

Carer progression within the company.

CareTech Foundation – Opportunity to apply for family and friend’s grants.

Personal Characteristics:

Diploma (or equivalent) in Health and Social Care or be willing to work towards one.

Experience in supporting adults with challenging behaviour, physical disabilities, learning disabilities and/or mental health issues.

The ability to keep calm under pressure.

The confidence to work alone or as part of a team.

Excellent communication skills

The passion to work with vulnerable adults

The desire and commitment to achieve high standards of safeguarding.

Clean drivers licence is essential

Main duties and responsibilities:

To supervise the day-to-day delivery of care, to ensure those service users’ needs are met and that they participate appropriately in daily household and leisure activities

To be responsible for the care, welfare and safety of service users and the health and safety of staff

To take on the role of case coordinator for individual service users and to participate in the reviewing, reassessing and changing of person centred support plans to ensure they are up-to-date and in line with the individual’s needs

To participate, as required, in the recruitment and selection of staff within an equal opportunities framework

To undertake monthly supervisions with staff as delegated and participate in the staff appraisal programme for subordinate staff

To act as a staff skills coach and undertake appropriate team building and training programmes, designed to meet an individual’s needs or the Company’s staff development program

To ensure that the requirements of legislation, Care Standards and the Company’s Policies and Procedures are followed

To prepare service user and staff reports and ensure that the required records are maintained and up-to-date.

The Organisation:

CareTech Community Services Ltd, established in 1994, is one of the largest providers of specialist social care services supporting 5000 adults with a wide range of needs in more than 300 services across the UK. Committed to the highest standards of care and governance, we provide innovative care pathways for vulnerable people to live in community settings. We support people to take control of their lives – this could be finding employment, having an active social life, learning new skills or building self-confidence.

Successful candidates will be required to complete an enhanced DBS disclosure prior to commencement of employment, the disclosure expense will be met by the employer.

Due to the high volume of applications we receive, we are unable to contact every applicant. We will be in touch 7-10 days after receipt of your CV if progressing your application to the next stage.

* Some of our roles require male or female employees only, where this is indicated it is a genuine occupational requirement, in accordance with the Equality Act 2010.

STRICTLY NO AGENCIES

Brook Street have an exciting new Opportunity!

We are recruiting Executive Support Officers for the Food Standards Agency to work within their NI Operational Policy & Delivery Department.

The Role:

This is an excellent opportunity to work within the Public Sector and develop your career by contributing to the effective delivery of the Agency's Operational Policy and Delivery Team working in Northern Ireland.

You will be responsible for

• Policy relating to feed, primary production, meat, dairy and egg hygiene.
• Operation delivery regarding feed, primary production, meat, dairy and egg hygiene.
• Participating in internal and external meetings, providing secretariat when required.
• Managing data, including existing databases, to provide reports and implement proposals.

The role requires a basic understanding of the workings of the NI and UK Government and training will be provided to develop:

• Knowledge of food law and its implementation, and delivery of official controls in Northern Ireland;
• Being conversant with the requirements of accountability to ministers and Civil Servants, and;
• Experience in NI legislative procedures.

Person Specification:

As the Executive Support Officer, you will be expected to:

• Produce consultation documents, Enforcement letters etc, and issue the relevant documentation to Northern Ireland stakeholders in line with FSA protocols and timescales, collating the responses.
• Prepare Ministerial submissions within the set timescales.
• Where appropriate, respond directly to enquiries from stakeholders and other Government Departments within the necessary timescales.
• Liaise with Agency colleagues, local authorities, OGD's and other external stakeholders involved in relevant areas, working collaboratively to gather and disseminate relevant information.
• Participate in internal and external meetings, providing secretariat when required, disseminating information and building appropriate contacts.
• Collate, interpret and analyse data, produce reports, implement proposals and ensure that, where relevant, information is published on the FSA website in a timely and accurate manner.
• Manage existing databases and develop new ones as required in relation to the relevant policy areas.
• Represent the Agency in Northern Ireland by attendance at seminars, workshops and events as required.

This is not an exhaustive list and there may be a need to flex and change depending on the needs of the business.

To apply for this post, you will have:

• Hold a minimum of five GCSE passes (grades A*-C) or equivalent or higher and have a minimum of one year's administrative experience in an office environment, including general office duties, word processing and practical use of computers OR have an NVQ Business Administration Level 1.
• Be able to examine complex information and obtain further information to make accurate decisions
• Excellent communications skills, both orally and in writing, and with sensitivity and respect for others
• The ability to take ownership of team and individual development by identifying capability needs and consistently achieving development objectives
• Work with team to set priorities, create clear plans and manage all work to meet the needs of the customer and the business

Benefits

In return for your work and commitment, working for this organisation can offer you some fantastic benefits: -

• Working from Home 50% of the time
• Full on the job training
• Work with a leading Public Sector Organisation that promotes diversity and inclusiveness
• Competitive rates of pay - £14.69 per hour, circa £28,263 per Annual
• Accrue holiday hours as you work
• Brook Street (UK) Ltd back-office support and mentoring
• Monday to Friday - 37hrs per week

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all the essential criteria, Brook Street will interview the best candidates from within that group.

A Basic DBS check will be completed at the point of Onboarding so if you would like to apply for this role please email your CV via the "apply" link.