Total 72 Junior Executive level Customer Service job vacancies in Otis ANG Base, Massachusetts

WHAT IS THE TAXPAYER SERVICES (TS)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: Taxpayer Services Return Integrity and Compliance Services; Refundable Credits Examination
Operations (RCEO).

The following are the duties of this position at the full working level.

• Under the guidance of call site management, the incumbent utilizes on-line tools including Aspect, Customview, Webview, and Electronic Workforce Management (eWFM) to identify and react to real-time telephone staffing issues.
• Monitors and tracks employee time usage through the daily use of Real Time Adherence (RTA). Communicate real-time adherence issues to operation management for immediate resolution and/or to account for the employee by inputting the proper exception into eWFM or similar system.
• Notifies management of operational performance issues such as long wrap up of phone calls, lunch and daily breaks.
• Maintains a log of operational performance issues, staffing, and system problems.
• Monitors adherence to schedule by on-line tool applications.

Reporting to the Assistant Director of Nursing & Daycare Manager, you are responsible for the maintenance of a clean, orderly, and safe environment and the performance of patient care under the supervision of the Registered / Enrolled Nurse.

Responsibilities:

• Keep active measures to ensure the safety of patients under supervision of the Registered Nurse as required.
• Actively attend to the patients’ self-care needs including elimination, nail and oral hygiene maintenance.
• Assist with mobility needs of patients as well as transfer and mobilise the patient as required.
• Assist as van escort helping patients to and fro from the Hospice.
• Measure and record patient's weight, temperature and blood pressure as required.
• Look after the patient's dietary and feeding requirements, including taking meal order, serving meal and drinks, as well as assist with the feeding of patient if patient unable to do so.
• Be responsible for food pantry including the safe storing of food items, checking on stock level and ensuring the quality of food for safe consumption.
• Upholds standards in infection control by means of standard precautions, hand hygiene, proper waste disposal and isolation practices.
• Assist with administrative duties such as data entry and filing of documents etc.
• Assist with filing of documents.
• Report occurrences and patient observations to the Registered Nurse promptly.
• Maintain high standards of housekeeping and workplace organisation at all times.
• Maintain a high degree of confidentiality and discretion in matters involving patient care.
• Maintain a conducive and safe patient care environment.
• Undertake to keep oneself well informed of the updated industry guidelines and develop new skills that are necessary for the job.
• Perform any other duties as and when assigned by the Assistant Director of Nursing, Registered Nurse, or Day Care Manager.

Requirements:

• At least possess a GCE N Level or Certificate in Health Care Assistant or equivalent
• At least 2 years of working experience as a Patient Care Assistant.
• Passion to serve.
• Processes strong sense of responsibility for safety, patient, considerate and courteous towards patients
• Good interpersonal and communication skills.

• Observes, documents, and evaluates carrier and contractor performance. Inspects contractor's performance at owner's residence and at warehouse during packing, crating, loading, shipping, unloading, uncrating and unpacking.
• Counsels members regarding policies and procedures for the proper preparation of personal property for shipment and/or storage, including specialized items, to domestic and overseas locations.
• Prepares documentation reporting carrier performance using automated systems. Observes, documents, and evaluates performance of contractor on packing, containerization, and local drayage of personal property.
• Provides oversight of the Direct Procurement Method (DPM) contract. Serves as a Quality Assurance Evaluator (QAE), functionally qualified to ensure the Air Force receives quality contractor performed services and pays only for acceptable services received.

• Serves as the work leader by communicating assignments, explaining team goals and objectives, and observes and coaches the activities of three or more employees.
• Responsible for the coordination on all aspects of shipping/storage of goods.
• Interprets guidelines and instructions, determines the approach, and adapts the process, to resolve customer concerns, prioritizing workflow tasks for action.
• Estimates or validates charges, not limited to handling services, temporary storage, third-party services, mileage rates and accessorial services.
• Conducts statistical samplings and audits to execute program oversight of commercial industry, prioritizing actionable tasks.

• Establishes, updates, monitors, and maintains office records of various types.
• Cordially greets parents, children and visitors upon entering the Child Development Centers.
• Responsible for the accuracy of daily cashier reports, USDA records, reimbursement reports, deposits and all financial reports.
• Enrolls new children assisting parents with the completion of Air Force Forms 1181, USDA, waiting list, and any other form necessary for program enrollment.

• You will prepare correspondence ensuring it is properly formatted and grammatically correct.
• You will prepare performance evaluations and fitness reports for all staff to ensure all reports are properly formatted, grammatically, correct and dispatched within the required timeframes.
• You will maintain office files in subject and chronological order.
• You will access the government travel card information system to monitor transactions of travel card recipient's garnishment of accounts due to delinquency of payment and identify delinquent accounts.

Responsibilities:

• Perform equipment servicing, trouble-shooting, repair, upgrade
• Prepare test/service report
• Check materials to ensure meeting required specifications
• Identify suitable replacements for obsolete parts
• Perform calibration, preventive and corrective maintenance of equipment
• Support set-up, installation & training of new tools/equipment

Requirements:

• Minimum Diploma/Degree in Electrical Electronics Engineering or equivalent
• At least one year experience in relevant or related field
• Technical knowledge and hands-on skills on monitoring, troubleshooting, servicing, maintenance and tool recovery
• Able to interpret schematic diagrams
• Good communication and interpersonal skill
• Proactive with good initiatives, problem solving skill and analytical ability
• Able to work under pressure

The Lead MSA's working knowledge of various policies and procedures relating to the business rules regarding scheduling, clinical access, and the proper flow of work within the team contributes significantly to the daily business activities. The Lead MSA performs a variety of administrative functions associated with the scheduling of patient care for the clinical programs at the VA Boston Healthcare System.
Duties include but are not limited to:

• Ensures readiness for the patient visits through scheduling appointments and consults.
• Monitors clinics' access to care
• Monitors Insurance Capture Buffer (ICB) usage, ensuring insurance is collected at the time of appointments.
• Keep aware of rapidly changing regulations, directives, software patches, programs and processes involved in the delivery of the healthcare benefits package.
• Assist with the clean-up of the Encounter Action Required Report (EARR) and delinquent recall report and support clinics regarding utilization and clinic profile management.
• Receives and screens phone calls.
• Prepares correspondence and memos as needed.
• Promotes veteran registration for and utilization of MyHealtheVet (MHV).
• Stocks basic office supplies as needed.
• Assists veterans seeking emergent/urgent care and schedules appointments accurately.
• Utilizes call lists and telephones veterans to pre-register them before their visits when necessary.
• Oversee the status of work for all lower grade MSA positions working in the various clinical services.
• Make day-to-day adjustments in accordance with established priorities.
• Provides on-the-job training for new and current employees.
• Assist Supervisor MSA and leadership on taskings as needed.
• Assists with all other duties as assigned by Supervisor MSA

• This position is a NAGE bargaining unit position.
• Position is in the excepted service.
• Will be required to travel to other campuses within VA Boston Healthcare System as needed.
• Current and former federal employees must submit copies of their most recent non-award SF50 (notice of personnel action). The SF50 must identify the position, title, series, grad, step, tenure and type of service (competitive or excepted). In some cases, more than one SF50 may be required to show a higher grade previously held.

Duties include but are not limited to:

• Ensures readiness for the patient visits through scheduling appointments and consults.
• Monitors clinics' access to care
• Monitors Insurance Capture Buffer (ICB) usage, ensuring insurance is collected at the time of appointments.
• Keep aware of rapidly changing regulations, directives, software patches, programs and processes involved in the delivery of the healthcare benefits package.
• Assist with the clean-up of the Encounter Action Required Report (EARR) and delinquent recall report and support clinics regarding utilization and clinic profile management.
• Receives and screens phone calls.
• Prepares correspondence and memos as needed.
• Promotes veteran registration for and utilization of MyHealtheVet (MHV).
• Stocks basic office supplies as needed.
• Assists veterans seeking emergent/urgent care and schedules appointments accurately.
• Utilizes call lists and telephones veterans to pre-register them before their visits when necessary.
• Oversee the status of work for all lower grade MSA positions working in the various clinical services.
• Make day-to-day adjustments in accordance with established priorities.
• Provides on-the-job training for new and current employees.
• Assist Supervisor MSA and leadership on taskings as needed.
• Assists with all other duties as assigned by Supervisor MSA

• This position is a NAGE bargaining unit position.
• Position is in the excepted service.
• Will be required to travel to other campuses within VA Boston Healthcare System as needed.
• Current and former federal employees must submit copies of their most recent non-award SF50 (notice of personnel action). The SF50 must identify the position, title, series, grad, step, tenure and type of service (competitive or excepted). In some cases, more than one SF50 may be required to show a higher grade previously held.

(1) Advises regarding the practical and technical aspects of office administration, to include budgeting, purchasing, supply, personnel, word processing, and files management; and performs staff support work in each of these areas.

(2) Updates the office's supply sources; purchases supplies, equipment, and services through open market purchase by blanket agreement, cash or field purchase order, or similar methods; processes and tracks purchase documents;

(3) Collects data for the office-operating budget, reviews submissions for proper format and compliance with budget requirements, and consolidates material into an annual office budget. Sets up controls to monitor expenses during the year; and recommends budget adjustments including restructuring budget allocations or work plans to deal with changing situations such as varying costs for equipment parts, or services, and changes in the availability of funds. Maintains and transfer funds between several unrelated appropriated fund accounts and several revolving fund accounts. The accounts are subject to different regulations and procedures.

(4) Serves as the Records Management Coordinator for the organization. Ensures subordinate activities maintain official files in accordance with regulatory and published guidance. Provides instructions to personnel to ensure that the records program is executed properly. Provides for control of classified documents for the organization. Insures that documents are properly logged and safeguarded. Tracks virtually all financial, personnel, supply, and other administrative transactions as the documentation flows through the office in both electronic form and on paper. Maintains and revises the office filing system.

(5) Collects maintenance and/or logistics program information from personnel, enters it into electronic or manual information systems, and searches for it as requested; schedules use and maintenance of computer equipment; enters and retrieves information from a variety of systems; and helps field office employees to use the various computer systems.

(6) Serves as the focal point for all personnel actions in the organization. Initiates personnel actions as needed to include performance evaluations, standards, job announcements, and SF-52 actions. Maintains a register of pending actions and suspense dates. Completes requests for personnel actions; distributes forms and instructions for annual performance ratings; and ensures timely, proper completion of all personnel documents. Reviews documents for accuracy, format, and compliance with applicable regulations.

(7) Accomplishes travel arrangements for the office to include travel and hotel reservations, travel orders, and coordinates visits. May serve as the travel account program manager. Reconciles un-liquidated obligations to maximize funds utilization and may serve on the Program Budget Advisory Committee (PBAC).

(8) Prepares and monitors appointment/delegation letters and other additional appointments for all subordinate activities. Maintains an official file of all appointments and makes recommendations for changes or deletions based on personnel or policy changes. Prepares and distributes appointments and other duty assignments.

(9) Coordinates joint directorate inspections such as NGB, Army IG, and Army Audit Agencies, and other external agencies. Assists in the development of inspection schedules, coordinates with managers, develops inspection areas through analysis of previous inspection results, and highlights known vulnerabilities and problem areas. Maintains historical records on all previous external inspections.

(10) Assists in the development of policy letters, which may require researching applicable directives from higher authority, to ensure that no conflict will result from issuance of new policy. Coordinates draft policy with other staff directorates prior to submission for final review and approval.

(11) Work requires general knowledge of the maintenance and/or logistics mission and functions of the office; and understanding of how the office's various administrative services relate to one another and to the office's mission. Work also requires broad understanding and detailed procedural knowledge of budget, purchasing, personnel, and information processing functions of the office.

Performs other duties as assigned.

The above duty description does not contain all details of the official position description. For more details, please contact the POC listed above.

The Lead AMSA performs a variety of administrative functions associated with the scheduling of patient care for the clinical programs at VA Medical Center. Some duties include, but are not limited too:

• Provides educational sessions to train new employees in clerical process in an efficient and effective manner to ensure that clerical processes, functions and goals are understood and met.
• Utilizes knowledge of VA policies, regulations, guidelines and process as they relate to the scheduling of patient appointments, consults, NEAR, Electronic Wait Lists, and pre-appointment clinical requirements(i.e. labs, EKGs, x-rays) to ensure readiness for the patient visit.
• Monitors clinic's Access to care.
• Monitors ICB usage ensuring insurance is collected at time of appointments and captured appropriately by the incumbent and other scheduling staff. Must keep abreast of rapidly changing regulations, directives, software patches, programs, and processes involved in the delivery of the healthcare benefits package.
• Assists with the clean-up of the EARR (Encounter Action Required Report) and delinquent recall report; supports clinics regarding utilization and clinic profile management i.e. set-up of clinic grids, cancel and restore clinics.
• Screens/receive phone calls in a courteous and timely manner, determine the nature of request and provide the information desired using privacy rules and established clinic processes.
• Prepares correspondence and memos as needed.
• Promotes Veteran registration for and utilization of HealtheVet (MHV)
• Stocks basic office supplies for the executive suite.
• Enters Veterans seeking emergent/urgent care, scheduling appointments accurately.
• Utilizes call lists and telephones Veterans to pre-register them before their scheduled visits.
• Incumbent updates all patient demographics.
• Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patient.
• Assures that all appropriate VA forms are used correctly, and regulations followed.
• Provide educational sessions to train new employees in AMSA positions to ensure they possess the skills and knowledge to utilize scheduling package and follow scheduling directives.
• Additional duties or tasks may be assigned by the supervisor to ensure efficient daily operations

• Veterans' preference does not apply for internal or other current permanent Federal agency employees.
• This position is a NAGE Bargaining Unit position.
• This position is covered by a special rate.
• Narrative responses to the knowledge, skills and abilities (KSAs) may be required from the selectee in order to proceed with the appointment.
• Current and former Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (Competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held.

Job Description & Requirements

• Handle phone calls, incoming mails and courier documents
• Support Brand Manager in resolving product issues or complaints
• Attend to walk in customers and co-ordinate with service technicians
• Do simple testing & product demonstration (training provided)
• Update inventory of spare parts
• Assist in the selling of spare parts and accessories
• Payment collection and arrange delivery, if any
• Prepare month end sales and service reports
• Other ad-hoc duties as and when assign by Brand Manager

REQUIREMENTS:

* Min GCE O/N level or its equivalent

* Proficient with MS Office software

* Possess problem solving and excellent customer service skills

* Proficient in English languauge

• You will relay critical information to staff members, management, or external customers via telephone or in person.
• You will research rules, regulations, and procedures to resolve questions or issues.
• You will process travel vouchers in accordance with Joint Travel Regulations (JTR).
• You will prepare and assemble background material to include historical reports, pertinent regulations and directives, mission, and functional statements and SOPs for inclusion in correspondence.

About ST Engineering

ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers.

About our Line of Business – Mission Software & Services

Our Mission Software & Services business provides leading-edge mission critical command, control, and communications (C3) systems with secured IT infrastructure and managed services. We support our client’s innovation journey through design thinking, analytics, and AI-enabled decision support with our full suite of cloud computing solutions. We provide intelligent, actionable insights and sustainable solutions to our valued partners in diverse industries including defence, government, and commercial sectors.

Together, We Can Make A Significant Impact

You will be deployed to customer site and develop and maintain a comprehensive onboarding program to onboard new System(s) onto the Customer’s existing Cloud Platform and Infrastructure. You will need to provide full support to the new System(s) and resolve all risks and issues for a successful onboarding experience.

Be Part of Our Success

• Lead the onboarding process for new projects and internal teams onto our cloud platform and infrastructure
• Develop and maintain a comprehensive onboarding program, including documentation and support.
• Collaborate with cross-functional teams to ensure aligned expectations and requirements.
• Conduct discovery sessions with onboarding project teams to understand their needs and configure the platform accordingly.
• Manage the onboarding process, including provisioning, configuration, and testing.
• Provide support to ensure successful adoption and usage.
• Identify and mitigate potential risks or issues, escalating when necessary.
• Continuously monitor and improve the onboarding process, incorporating feedback and best practices.
• Ensure compliance with security, governance, and regulatory requirements.
• Provide a monthly progress update to Customer which includes

1. Summary of onboarding activities
2. Progress against KPIs
3. Identification of risks and mitigation plans
4. Recommendations for process improvements

• Lead the team of system, network, database and security engineers in maintaining the existing infrastructure which includes

1. Ensuring high availability and uptime of the infrastructure resources
2. Performing routine maintenance, upgrades and patching
3. Monitoring and troubleshooting system infrastructure issues
4. Collaborating with cross-functional teams to resolve complex issues
5. Optimizing system performance and efficiency
   

Qualities We Value

• Minimum 2 to 4 years IT experience.
• Past working experience in Cloud environment is an advantage.
• Excellent scheduling and multitasking skills
• Meticulous and process oriented.
• Good analytical skills with ability to work with others to resolve problems.
• Good organization skills, with ability to properly document and track information.
• Preferably with Microsoft Certification and/or ITIL certification.
• Dynamic, customer oriented, experience working in a fast-paced environment.

Our Commitment That Goes Beyond the Norm

• An environment where you will be working on cutting-edge technologies and architectures.
• Safe space where diverse perspectives are valued, and everyone’s unique contributions are celebrated.
• Meaningful work and projects that make a difference in people’s lives.
• A fun, passionate and collaborative workplace.
• Competitive remuneration and comprehensive benefits.

Job Description

Driving and Transportation

• Safely operate company vehicles to transport construction materials, tools, and equipment between warehouse facilities and construction sites.
• Loading, unloading, transporting, and delivering items to clients or businesses in a safe, timely manner.
• Adhere to traffic laws, regulations, and safety protocols while driving, ensuring the safe and timely delivery of goods.
• Conduct pre-trip and post-trip vehicle inspections, maintain vehicle cleanliness, and report any maintenance issues or accidents promptly.

Warehouse Management

• Perform warehouse activities, including receiving, storing, picking, and dispatching of construction materials, tools, and equipment.
• Manage and maintain accurate inventory records of construction materials, tools, equipment, and supplies.
• Conduct regular inventory counts, reconcile discrepancies, and update inventory systems to ensure accuracy and availability of stock.

Logistics Coordination

• Schedule deliveries, pickups, and shipments of materials to construction sites.
• Track and monitor transportation activities, ensure timely deliveries, and resolve any logistics issues or delays.
• Optimize transportation routes, reduce shipping costs, and improve delivery performance through effective logistics planning and management.

Reporting and Documentation

• Generate and analyze reports on inventory levels, stock movements, and warehouse performance metrics to monitor performance, identify trends, and make informed decisions.
• Maintain accurate records of warehouse activities, transactions, receipts, and shipments in compliance with regulatory requirements and company policies.
• Collaborate with procurement, finance, and project teams to provide updates, insights, and support on warehouse operations, inventory status, and material requirements.

Requirements

• Valid Class 3 Driving License.
• Min. 1 year of relevant working experience.
• Able to carry heavy goods.