Total 203 Junior Executive level Customer Service job vacancies in New Malden, KT3 4BP

As a Administrative Support Assistant your duties will include but are not limited to the following:

• Use accounting methods and procedures to maintain, balance, and reconcile multiple accounts, adjust discrepancies, verify accuracy of data, and prepare reports.
• Prepare, review, and edit outgoing correspondence for procedural accuracy, clarity, general policy, conformity, and factual correctness using a computer and word processing software program.
• Communicate time and attendance/leave and human resources information to a variety of individuals within an office.
• Use automated software to make travel arrangements, prepare authorizations and vouchers.

The employee develops/maintains effective and efficient communication with patients and/or caregivers, interdisciplinary team, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicates with non-VA medical facilities; facilitates/processes secure messaging with the patient and team; notifies patients of normal lab results; develops and manages a tracking system for follow up care such as consults, tests, etc.).

Other assignments at this level include, but are not limited to:

• Participating in team huddles and team meetings to manage and plan patient care; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs;
• May work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record;
• Monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work);
• Participating and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions; participating in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care;
• evaluating patient information and clinic schedule lists to determine whether patient is vested; educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider.
• The Advanced MSA utilizes multiple computer applications in the performance of above duties.

As a Administrative Support Assistant your duties will include, but are not limited to, the following:

• Use accounting methods and procedures to maintain, balance, and reconcile multiple accounts, adjust discrepancies, verify accuracy of data, and prepare reports.
• Prepare, review, and edit outgoing correspondence for procedural accuracy, clarity, general policy, conformity, and factual correctness using a computer and word processing software program.
• Communicate time and attendance/leave and human resources information to a variety of individuals within an office.
• Use automated software to make travel arrangements, prepare authorizations and vouchers.

The following are the duties of this position at the GS-07. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.

As a Program Support Assistant, you will:

• Assist the Branch Chief, servicing and technical staff in matters pertaining to the Federal Claims Collection Act of 1966, as amended; the Debt Collection Act of 1982, and the Debt Collection Improvement Act of 1996.
• Act as the control point for servicing and technical staff in coordinating and tracking actions initiated and completed by maintaining the appropriate tracking, follow-up, and suspense registers, logs and reports.
• Compose routine letters and memos to program participants and other HUD offices as directed.
• Prepare narrative and statistical reports concerning activities undertaken on a daily, weekly, monthly, quarterly, fiscal year end, calendar year end and cumulative basis.

The following are the duties of this position at the GS-07. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.

As a/an Program Support Assistant, you will:

• Assist the Branch Chief, servicing and technical staff in matters pertaining to the Federal Claims Collection Act of 1966, as amended; the Debt Collection Act of 1982, and the Debt Collection Improvement Act of 1996.
• Act as the control point for servicing and technical staff in coordinating and tracking actions initiated and completed by maintaining the appropriate tracking, follow-up, and suspense registers, logs and reports.
• Compose routine letters and memos to program participants and other HUD offices as directed.
• Prepare narrative and statistical reports concerning activities undertaken on a daily, weekly, monthly, quarterly, fiscal year end, calendar year end and cumulative basis.

• Assist the State Conservation Engineer in coordinating operation/maintenance, inspection, and other dam safety related activities on watershed structures formerly constructed with USDA funding or technical assistance.
• Coordinates with engineers, regulating boards, and others responsible for developing and implementing storm water and erosion control regulations in urban areas.
• Makes periodic quality reviews of notes, drawings, designs, and installations for compliance with policies, procedures, and/or specifications.
• Advises, assists, and trains field personnel on techniques of civil and agricultural engineering including erosion control, livestock watering systems, waste management, water quality, and general engineering applications.
• Provides reviews of high job class engineering projects as required by policy.

Duties and Responsibilities

-Manage written and faxed correspondence, and paper medical records within teamlet/team and coordinate release of information in accordance with policy
- Develops and maintains effective and efficient communication with the veteran, veteran representatives, interdisciplinary care teams, VA medical centers, and other agencies (ie: assist with communications during the inpatient to outpatient discharge; communicates with non-VA medical facilities; facilitates and or processes secure messaging with the patient and team).
- Coordinates community care appointments and additional requests for care with non-VA medical facilities
- Assists other VA teams in understanding community care eligibilities regarding the Mission Act of 2018
- Assists CITC RN in care coordination of referrals
- Follows up with community vendors to ensure appointment completion and obtaining of medical records
- Enters appropriate information into the electronic record utilizing CPRS, HSRM and PPMS
- Manages patient systems to verify and validate accuracy and resolve issues
- Evaluates and triages scheduling to meet recommendations by clinician regarding urgency of the referrals
- Independently recognizes the urgency of the consults and schedules care in accordance (Warm hand offs)
- Accurately schedules the full spectrum of medical care including but is not limited to appointments, procedures, surgery, and imaging throughout all specialties to include follow up of no show and cancellation of appointments as it relates to facilitating care in the community for Veterans
- Clearly communicates appointment care details to the Veteran or point of contact for Veteran
- Coordinate information and actions related to patient care and ancillary services, manage scheduling package, and schedule appointments with Providers as recommended by Providers, clinical team members and integrated interdisciplinary team members in accordance with VHA national scheduling guidelines, TMS training, Primary Care instruction, Consult Toolbox and business rules
- Manage assignments and appropriate care utilizing the following software programs (CPRS, HSRM, PPMS, Vista Access, Vista Scheduling, REFDOC, FAXCOM, SEOC, EPCS and Fax Queue.
- Perform telephone and face to face receptionist duties interacting with both internal and external customers and documents interactions in electronic medical record appropriately or VISTA/Microsoft Outlook using established processes
- Screen patients to obtain appropriate medical information, providing timely assistance within scope of practice and referring clinical concerns to appropriate team member
- Complete MSA eligibility verification with screening tool to determine risk assessment with CAN Score
- Other assignments at this level include, but are not limited to: participating in team huddles and team meetings to manage and plan patient care; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; may work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record; monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work); participating and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions; participating in and independently following up on team huddles by sharing information and collaborating with customers of the CITC department to assure continuity of care; evaluating patient information and clinic schedule lists to determine whether patient is vested; educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider. Employee provides rotational coverage as assigned between the various areas within assigned facility.
- Advanced MSA may request review of process and possible changes for efficiency via email or during weekly MSA meetings where MSA Supervisor allows all MSA's to participate in discussion with regards to all MSA processes, any scheduling barriers, authorization concerns and billing issues.
- Performs other duties as assigned based on Care in the Community requirements of the Field Guidebook.

Work Schedule: Monday through Friday 8:00 a.m. - 4:30 p.m.
Telework: Available
Functional Statement #: 21Q78-A

The Supervisory Veterans Service Representative (Assistant Coach) is an integral part of VSC, IDES, BEST, or PMC supervisory team. Duties include, but are not limited to:

• Performs the duties of the Team Coach in his/her absence and shares in those responsibilities on a daily basis.
• Ensures that the team's quality and timeliness of service meets performance indicator goals.
• Responsible for the cost-effective use of resources to accomplish the team's assigned outcomes.
• Gathers, interprets, and recommends appropriate action based on a wide range of data addressing service concerns.
• Analyzes and interprets laws, rules, and regulations and their effect on the establishment of new policies, procedures, and/or methods of operation.
• Monitors leave balances, approve/deny leave, and certify timecards.
• Runs production and workload reports.
• Communicates with senior management.

This position is located at the James J. Peters VA Medical Center in Bronx, NY. The Program Support Assistant performs various administrative and clerical duties in support of the service.

Major duties include but are not limited to:

• Coordinates and provides administrative support;
• Schedules and manages appointments;
• Receives visitors and phone calls both for the service and the service Chief;
• Composes and prepares correspondence, forms, letters, memos, reports, computer-related data, specifications, and similar material;
• Coordinates meetings;
• Composes and distributes meeting minutes;
• Maintains office supplies and equipment;
• Serves as the timekeeper for the service;
• Receives and reviews all incoming correspondence; and
• Performs other related duties as assigned.

WHAT IS THE SMALL BUSINESS / SELF EMPLOYED (SB/SE)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Small Business Self-Employed Campus Exam/AUR Ops

The following are the duties of this position at the full working level.

• Under the guidance of call site management, the incumbent utilizes on-line tools including Aspect, Customview, Webview, and Electronic Workforce Management (eWFM) to identify and react to real-time telephone staffing issues.
• Monitors and tracks employee time usage through the daily use of Real Time Adherence (RTA). Communicate real-time adherence issues to operation management for immediate resolution and/or to account for the employee by inputting the proper exception into eWFM or similar system.
• Notifies management of operational performance issues such as long wrap up of phone calls, lunch and daily breaks.
• Maintains a log of operational performance issues, staffing, and system problems.
• Monitors adherence to schedule by on-line tool applications.

• Receives children, youth, parents, and other visitors in a courteous and professional manner. Answers telephones, ascertains nature of call, and directs caller to appropriate staff.
• Ensures parents, children, youth, and visitors properly sign into the program prior to passing the reception area of the facility. Monitors children’s departure to ensure only authorized individuals remove them from the building.
• Registers/terminates children/youth within the CYS program and/or waiting list database. Utilizes the Child and Youth Management System (CYMS) to record transactions for customers and to enter data into predefined categories for reports and tracking.
• Provides administrative support including mail preparation, copying, distribution, correspondence, memorandums, briefings, Daily Activity Reports, and other requirements for day-to-day operations.
• Articulates policies relating to patron fees, waiting lists, enrollments, terminations, and program events. Coordinates vacancies and reservations for the hourly care program as required.

• Directly assists the Agency Forester and Fire Management Officer and the Office of the Superintendent in performing administrative tasks that support the administrative functions
• Provides detailed cost analyses and control of all personnel, vehicles, procurements, contracts, and other administrative costs of the program.
• Employees serves as the program support assistant and develops protocols and methods that aid in directing calls and mail inquiries to the proper program staff.
• Employee is responsible for processing, correcting, tracking, recording, and maintaining financial documentation and information for the program.
• Maintains work and travel planning calendars and schedules for program staff, based on knowledge of each of their required programs’ duties and responsibilities.
• Serves as Point of Contact (POC) for the Casual Pay System. Responds to all payroll related directives and collects and provides all feedback for the program.
• May serve as a member of an administrative payment team for large fire expenditure needs at the Southern Pueblos Agency fire program.
• Incumbent provides secretarial/clerical services for the Forestry and Fire programs.

• Responsible for obtaining and recording patient information as assigned per unit policy.
• Shares in the responsibility of maintenance of clinical records and nursing care plans. Assists in admitting and discharging patients.
• Shares in the responsibility for reporting observations by observing the patient's condition and reactions, and keeping the nurse in charge informed of condition changes.
• Assists patient in Activities of Daily Living (ADL). Assists health providers in examination of patients by explaining procedures, positioning, draping and assembling instruments and supplies.
• Performs general maintenance duties including, arranging and restocking supply cabinets; cleaning and sorting supplies, instruments and equipment. Performs 12 lead EKG and sets up for the cardiac monitoring.

The MSA was established to ensure assistance to Veterans providing a smooth process for the management of Veteran's outpatient appointments as well as support work of the Patient Aligned Care Team (PACT). The MSA coordinates with the Clinical Team to review the clinic utilization by using various reports (i.e. Clinic Utilization Statistical Summary), ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments. The MSA develops/maintains effective and efficient communication with the patient, interdisciplinary team, VA Medical Centers, and other agencies (e.g. assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities by fax; facilitate/process secure messaging with the patient and team; develop and manage a tracking system for follow up care as such consults, tests, etc.)

Major duties include, but are not limited to:

• Instructing employees in the numerous clerical procedures of the different services or any tour of duty.
• is responsible for maintaining patient confidentiality with respect to the Privacy Act.
• Responsible for maintaining a clean, safe, and orderly work area.
• Serving as a key contact for veterans and visitors, providing information and assistance, and acting on administrative matters in the veterans' interest. Gives messages lo patients, doctors, nurses, other multi-disciplinary team members and responds to routine inquiries (i.e., where a patient has been transferred, appointments, etc.). Refers questions concerning patient's condition to the nurse.
• Incumbent may be designated as a member of committees. Participates in quantitative and qualitative reviews of medical records to assure conformance with VA and Joint Commission on Accreditation of Healthcare Organization standards and orients professional staff in requirements for compliance. Such reviews will include verification and completion of physician's orders, patient allergies, and demographics information obtained by routine chart audits.
• Accurately and legibly transcribes physician's orders as per established policies and procedures assuring that the appropriate patient identification is present. Evaluations and treatment with other supporting disciplines within the Medical Center are coordinated for timely completion and to avoid schedule conflicts. In the case of medication/treatment orders, assures that the times the medications/treatments are to be administered are correct and sends a copy to the pharmacists. Prepares request forms for such things as - rays and consultations as prescribed on the doctor's order sheet. Employee will check off, date, time and initial orders verifying completion.
• Orders expendable supplies monthly and stocks main station areas with proper forms when assigned to wards.
• Reviews charts, assembles, and maintains the medical record forms in proper order for use by the physicians and nursing personnel in accordance with Medical Center policy and procedure.
• Keeps current on clerical duties related to final discharge care of patient (i.e., eligibility, travel, appointments, prescriptions, prosthetics, and nursing referrals). Schedules follow-up appointments in the computer system. Responsible for breaking down charts, according to an established protocol for all discharges, assuring that all forms have the appropriate patient demographics. Responsible for recharging carts when appropriate.
• The incumbent will utilize equipment such as computer terminals, printers, typewriters, imprinters, and localized fax machines.
• Routes prescriptions to pharmacy; independently or as a team member, performs the clerical duties of the ward unit relevant to ongoing patient medications and treatments.
• The incumbent will have a thorough knowledge of medication terminology/abbreviations and procedures for recording physicians' orders, especially for identifying generic and brand names of chemical compounds and to accurately transcribe drug names, dosages, and time of administration.
• The incumbent will routinely demonstrate stability and effectively exercise independent judgment. The MSA will foster and consistently maintain good public relations with patients and visitors as well as maintain an effective working relationship with clinicians and other Medical Center staff.
• The MSA will perform other related administrative and clerical duties as assigned.

The MSA was established to ensure assistance to Veterans providing a smooth process for the management of Veteran's outpatient appointments as well as support work of the Patient Aligned Care Team (PACT). The MSA coordinates with the Clinical Team to review the clinic utilization by using various reports (i.e. Clinic Utilization Statistical Summary), ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments. The MSA develops/maintains effective and efficient communication with the patient, interdisciplinary team, VA Medical Centers, and other agencies (e.g. assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities by fax; facilitate/process secure messaging with the patient and team; develop and manage a tracking system for follow up care as such consults, tests, etc.)

Major duties include, but are not limited to:

• Instructing employees in the numerous clerical procedures of the different services or any tour of duty.
• is responsible for maintaining patient confidentiality with respect to the Privacy Act.
• Responsible for maintaining a clean, safe, and orderly work area.
• Serving as a key contact for veterans and visitors, providing information and assistance, and acting on administrative matters in the veterans' interest. Gives messages lo patients, doctors, nurses, other multi-disciplinary team members and responds to routine inquiries (i.e., where a patient has been transferred, appointments, etc.). Refers questions concerning patient's condition to the nurse.
• Incumbent may be designated as a member of committees. Participates in quantitative and qualitative reviews of medical records to assure conformance with VA and Joint Commission on Accreditation of Healthcare Organization standards and orients professional staff in requirements for compliance. Such reviews will include verification and completion of physician's orders, patient allergies, and demographics information obtained by routine chart audits.
• Accurately and legibly transcribes physician's orders as per established policies and procedures assuring that the appropriate patient identification is present. Evaluations and treatment with other supporting disciplines within the Medical Center are coordinated for timely completion and to avoid schedule conflicts. In the case of medication/treatment orders, assures that the times the medications/treatments are to be administered are correct and sends a copy to the pharmacists. Prepares request forms for such things as - rays and consultations as prescribed on the doctor's order sheet. Employee will check off, date, time and initial orders verifying completion.
• Orders expendable supplies monthly and stocks main station areas with proper forms when assigned to wards.
• Reviews charts, assembles, and maintains the medical record forms in proper order for use by the physicians and nursing personnel in accordance with Medical Center policy and procedure.
• Keeps current on clerical duties related to final discharge care of patient (i.e., eligibility, travel, appointments, prescriptions, prosthetics, and nursing referrals). Schedules follow-up appointments in the computer system. Responsible for breaking down charts, according to an established protocol for all discharges, assuring that all forms have the appropriate patient demographics. Responsible for recharging carts when appropriate.
• The incumbent will utilize equipment such as computer terminals, printers, typewriters, imprinters, and localized fax machines.
• Routes prescriptions to pharmacy; independently or as a team member, performs the clerical duties of the ward unit relevant to ongoing patient medications and treatments.
• The incumbent will have a thorough knowledge of medication terminology/abbreviations and procedures for recording physicians' orders, especially for identifying generic and brand names of chemical compounds and to accurately transcribe drug names, dosages, and time of administration.
• The incumbent will routinely demonstrate stability and effectively exercise independent judgment. The MSA will foster and consistently maintain good public relations with patients and visitors as well as maintain an effective working relationship with clinicians and other Medical Center staff.
• The MSA will perform other related administrative and clerical duties as assigned.