Total 12 Junior Executive level Customer Service job vacancies in Larkhall, ML9 2DA

Position: Health Care Assistant
Care home: Ravensdale
Location: Whinmoor, Leeds, LS14 2DA
Contract type: Various
Rate: £11.44 per hour
Care home CQC rating: Good



Are you a caring, compassionate and cheerful person with lots to give? Join us as our new Health Care Assistant at Ravensdale care home in Leeds.

As a Health Care Assistant, you’ll support adults living with complex care needs to live their best lives.

This role will give you a tremendous sense of achievement and pride – you’ll be making a real difference each and every day.

And, you can be proud to work for one of the country’s leading providers. The number of our homes rated ‘Good’ and ‘Outstanding’ far exceeds the national average.



About Exemplar Health Care
Ravensdale is part of Exemplar Health Care, a leading provider of nursing care for adults living with complex and high acuity needs.

We support adults living with complex mental health needs, dementia, neuro-disabilities and physical disabilities.

As well as stable and secure employment opportunities, we offer great benefits and perks, and plenty of opportunities to learn, develop and progress.



About the role
Our Health Care Assistants support people to live their best lives, whatever that looks like to them.

No two days will ever be the same, but your day-to-day responsibilities will include:

supporting people with their personal care
assisting people at meal times
understanding individual health and wellbeing needs
encouraging and supporting people to take part in social activities, both in and out of the home
promoting choice, dignity, independence and respect
completing and maintaining care records.
We have higher-than-average staffing levels when compared to other care providers. There are usually up to six colleagues on each unit that supports around ten people, giving you more time to spend with the people you support.

Download our job description to read more:

https://brochures.exemplarhc.com/view/1029766837/



About you
We value relevant experience and qualifications, but they aren’t essential for this role.

Above all, you’re someone who identifies with our Exemplar Health Care values of fun, integrity, responsiveness, success and teamwork.

You’re also…

caring, kind, understanding and calm
able to deal with, and defuse, challenging situations
energetic and outgoing, with a positive, can-do attitude
a great listener and communicator.
You’ll put people at the heart of everything you do.

If you haven’t worked in the care sector before, we’ll help you feel right at home from the start with our induction, buddy and ongoing training programmes.



What we offer
We offer great rewards and perks including:

regular supervision, peer support, learning opportunities and career prospects
access to wages before payday
retail and lifestyle discounts
free DBS check
24/7 counselling and support
Blue Light Card eligibility.


How to apply
Sound good? We’d love to hear from you. Click the button to ‘APPLY NOW’.

For an informal chat about joining us, call us on 01977 630830 or email Pod2@exemplarhc.com .

Please note, applicants must be authorised to work in the UK. We’re unable to sponsor or take over sponsorship of an employment visa at this time.

Position: Health Care Assistant
Care home: Ravensdale
Location: Whinmoor, Leeds, LS14 2DA
Contract type: Various
Rate: £11.44 per hour
Care home CQC rating: Good



Are you a caring, compassionate and cheerful person with lots to give? Join us as our new Health Care Assistant at Ravensdale care home in Leeds.

As a Health Care Assistant, you’ll support adults living with complex care needs to live their best lives.

This role will give you a tremendous sense of achievement and pride – you’ll be making a real difference each and every day.

And, you can be proud to work for one of the country’s leading providers. The number of our homes rated ‘Good’ and ‘Outstanding’ far exceeds the national average.



About Exemplar Health Care
Ravensdale is part of Exemplar Health Care, a leading provider of nursing care for adults living with complex and high acuity needs.

We support adults living with complex mental health needs, dementia, neuro-disabilities and physical disabilities.

As well as stable and secure employment opportunities, we offer great benefits and perks, and plenty of opportunities to learn, develop and progress.



About the role
Our Health Care Assistants support people to live their best lives, whatever that looks like to them.

No two days will ever be the same, but your day-to-day responsibilities will include:

supporting people with their personal care
assisting people at meal times
understanding individual health and wellbeing needs
encouraging and supporting people to take part in social activities, both in and out of the home
promoting choice, dignity, independence and respect
completing and maintaining care records.
We have higher-than-average staffing levels when compared to other care providers. There are usually up to six colleagues on each unit that supports around ten people, giving you more time to spend with the people you support.

Download our job description to read more:

https://brochures.exemplarhc.com/view/1029766837/



About you
We value relevant experience and qualifications, but they aren’t essential for this role.

Above all, you’re someone who identifies with our Exemplar Health Care values of fun, integrity, responsiveness, success and teamwork.

You’re also…

caring, kind, understanding and calm
able to deal with, and defuse, challenging situations
energetic and outgoing, with a positive, can-do attitude
a great listener and communicator.
You’ll put people at the heart of everything you do.

If you haven’t worked in the care sector before, we’ll help you feel right at home from the start with our induction, buddy and ongoing training programmes.



What we offer
We offer great rewards and perks including:

regular supervision, peer support, learning opportunities and career prospects
access to wages before payday
retail and lifestyle discounts
free DBS check
24/7 counselling and support
Blue Light Card eligibility.


How to apply
Sound good? We’d love to hear from you. Click the button to ‘APPLY NOW’.

For an informal chat about joining us, call us on 01977 630830 or email Pod2@exemplarhc.com .

Please note, applicants must be authorised to work in the UK. We’re unable to sponsor or take over sponsorship of an employment visa at this time.

An opportunity has arisen for an Occupational Therapy Assistant (OTA) position for applicants with an interest in working with people with a range of mental health conditions at The Brooker Centre. The Brooker Centre is a mental health hospital with two wards. - Bridge ward is a male acute ward and Weaver Ward is a female acute ward.

The successful applicant will be working as a key member of the occupational therapy service on Weaver Ward. We are looking for self-motivated and caring individuals who can facilitate group activities, 1:1 sessions and assist the qualified occupational therapy staff as required. Hours are Monday to Friday and 9 - 5.

The post holder will be responsible for assisting in the development and delivery of treatment and care plans where appropriate under the direction and supervision of a qualified Occupational Therapist and in collaboration with the ward manager.

The post holder will be required to actively work as part of The Multi-Disciplinary Team.

The Post Holder will be expected to work in an innovative way to support the smooth running of the Ward and will be required to offer individual and group activities alongside Occupational Therapy staff .

Theses duties will extend to using The Occupational Therapy Process to assist in assessment, planning and the implementation of Therapeutic Activities within an In-Patient Mental Health Setting

The Post Holder will be required to work collaboratively and flexibly with Nursing and Support Worker staff to ensure meeting the diverse needs of service users and the function of the wards.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Under the direct or indirect Clinical Supervision of a Qualified Occupational Therapist you will undertake the following duties:

1. To support, with direction, Service Users’ with activities throughout the therapeutic day. This will be under the supervision of senior Nurses, Occupational Therapists, Physiotherapists, Psychological Therapists and Speech and Language Therapists.

2. Undertake specific tasks within Occupational Therapy assessments with Service users using a Person Centred Approach in order to assist the Occupational Therapist to identify appropriate Occupational Therapy interventions.

3. Work innovatively and effectively and take responsibility for carrying out a range of activities under non directive supervision where the overall goal is clear to support and deliver the provision of a programme of meaningful and purposeful activities of daily living that relate to Service Users Formulation and Goal Plans.

4. Assist in planning and facilitate both individual and group work with Service Users and take an active role in implementing agreed plans/tasks in familiar or defined contexts.

5. To support the Service Users’ to engage with their Shared Activity Planner and support the Service Users’ to engage in their choice of activity. There is an expectation to engage with service users on enhanced observations as part of their recovery journey

6. Be fully involved in The Occupational Therapy Process to ensure Service Users increase their independence and well being through skill and knowledge development and apply clinical reasoning to this approach.

7. Participate in the provision of a varied and interesting range of timetabled activities that support Service Users to achieve identified goals.

8. Exercise initiative and independence in carrying out delegated activities at a Professional level.

9. Be aware of, and apply, the principle of risk assessment and management to all aspects of clinical work including, where appropriate, the provision of information to The Multi Disciplinary Team.

10. Maintain the health, safety and security of others and contribute to and comply with risk assessment.

11. To contribute to formal Occupational Therapy record keeping and reports and provide feedback on Service Users occupational functioning. Assist in the development of treatment and care plans where appropriate

12. Undertake delegated tasks to contribute to the safe and smooth running of the service.

13. Work closely with The Multi Disciplinary Team at all times and involve Nursing Staff and Support workers fully in activity sessions.

14. To maintain links with other agencies, both statutory and voluntary in order to support recovery and discharge planning

15. Take some supervisory responsibility for the work of others in the implementation of routine work within identified and agreed scope of practice.

16. Participate in the management of incidents in line with The Trusts Policy and Procedure.

17. Where appropriate be involved in clinical audit activity.

18. Collate information about resources – both within the service environment and in the community – for Service Users access/utilisation.

19. Receive clinical supervision from a Qualified Occupational Therapist on a regular basis.

20. Maintain a safe working environment with particular regard to the environment and Occupational Therapy resources and equipment.

21. Facilitate/Co-facilitate and support service users to attend service user forums, core integrated therapy groups, care pathway groups and risk related treatment programmes and undertake any training required as part of these integrated groups.


This advert closes on Wednesday 20 Nov 2024

Position: Domestic Assistant
Care home: Ravensdale
Location: Whinmoor, Leeds, LS14 2DA
Contract type: BANK Zero Hour Contract
Rate: £12.82 Per Hour
Care home CQC rating: Good



Do you take pride in your cleaning standards and attention to detail? As a Domestic Assistant, you’ll ensure that our home is clean and welcoming for the people who live and work here.

As part of our Domestic Team, you’ll carry out all daily and weekly cleaning routines, including dusting, mopping, polishing and vacuuming.

You’ll clean all areas in the home including people’s bedrooms, lounges, kitchens, bathrooms, kitchens and offices.

This is an exciting opportunity to use your skills to make a real difference every day.

Join us as a Domestic Assistant at Ravensdale care home in Leeds.



About Exemplar Health Care
Ravensdale is part of Exemplar Health Care, a leading provider of nursing care for adults living with complex and high acuity needs.

We support adults living with complex mental health needs, dementia, neuro-disabilities and physical disabilities.

As well as stable and secure employment opportunities, we offer great benefits and perks, and plenty of opportunities to learn, develop and progress.



About the role
Our Domestic Assistants ensure that our home maintains high standards of cleanliness and hygiene.

No two days will ever be the same, but your day-to-day responsibilities will include:

carrying out all daily and weekly cleaning routines, as well as ad-hoc duties
cleaning and tidying designated areas around the home including bedrooms, lounges, kitchens, bathrooms, kitchens and offices
cleaning duties including dusting, mopping, polishing and vacuuming
using equipment such as carpet cleaning machines
supporting with washing and drying laundry, as required
reporting breakages, damage, defects and hazards
building trust and promoting choice, dignity and independence.
You’ll put our people at the heart of everything you do – whether that’s hoovering our residents’ bedrooms or polishing their photo frames. We can guarantee that whatever you bring to the role, you’ll see great rewards.

If you haven’t worked in the care sector before, we’ll help you feel right at home from the start with our induction, buddy, and ongoing training programmes.

Download our job description to read more:

https://brochures.exemplarhc.com/view/189451103/



About you
We value relevant experience but it isn’t essential for this role.

Above all, you’re someone who identifies with our values of fun, integrity, responsiveness, success and teamwork.

You’re also:

kind, caring and understanding
someone with a keen eye for detail
an excellent team player
passionate about high standards of cleanliness, with great housekeeping skills
a positive person with a can-do attitude
a great listener and communicator.


What we offer
We offer great rewards and perks including:

regular supervision, peer support, learning opportunities and career prospects
access to wages before payday
retail and lifestyle discounts
free DBS check
24/7 counselling and support
Blue Light Card eligibility.


How to apply
Sound good? We’d love to hear from you. Click the button to ‘APPLY NOW’.

For an informal chat about joining us, call us on 01977 630830 or email [POD EMAIL ADDRESS].

Please note, applicants must be authorised to work in the UK. We’re unable to sponsor or take over sponsorship of an employment visa at this time.

Are you caring, compassionate, flexible and have excellent communication skills?

If yes, we have career opportunities available for you within Mersey Care as a Nursing / Health Care Assistant.

NVQ in Health and Social Care and/or experience of working in a care environment is essential.



You will support the clinical team in the delivery of a high standard of care by assisting with and carrying out a range of duties as directed by registered staff. This will be in line with individual care and treatment plans for patients and service users.

You will demonstrate an attitude which respects and values patients, service users and their carers ensuring they are at the centre of care and treatment planning.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Mental Health Care

These clinical divisions provide mental health, brain injury, addiction and child and adolescent mental health services in different areas across Halton, Knowsley, Liverpool, Sefton, St Helens and Warrington. We are looking for nursing and health care assistants for our inpatient wards. Posts will be based in: complex care, older people’s services, adult acute mental health, specialist and rehabilitation wards.

Secure Care

This clinical division is responsible for providing specialised mental health and learning disability services in low, medium and high secure settings for service users with a primary classification of mental illness, and personality disorders. Our nursing assistants must be able to demonstrate compassion and empathy to our patients, working to improve the quality of care within a secure/forensic environment. In this division you’ll gain experience in forensic environments.

The medium secure unit provides services for people with learning disabilities too. Here we provide services that offer people progress through pathways to more independent community living. Our service users typically have a range of complex needs, require support in medium and low secure services, and may have been in contact with the Ministry of Justice.

Byron ward is an assessment and treatment facility for adults with learning disability and or autism who require specialist support. The aim is to understand functions of behaviours and access mental health which cannot be carried out within the community. The team’s vision is to support service users through assessment, engagement and activity to achieve a timely discharge.

A recruitment and retention premia is offered in this clinical division of up to £600.

Community Care

This clinical division delivers community health services to people in their own homes, health centres and clinics, NHS walk-In centres and our older adults intermediate care ward at Aintree University Hospital site.

As well as the many community nursing services, this division delivers specialist dental health care, therapies, sexual health, medicines management and nutrition and dietetics services. Our teams work closely with GPs and other health and social care services to ensure patients are cared for with the best support, in or closerto their home.

Our services enable people to remain as independent as possible and many are delivered 24 hours, seven days a week.

Every year our staff deliver care to thousands of patients whilst talking to their families and carers. These hundreds of thousands of interactions mean that our staff are best placed to understand patients’ holistic health and social needs, including education, prevention and self care.

Please refer to the job descriptions attached for each of our divisions - you will be able to discuss your work area and location preference on the day of our recruitment event.

We are committed to helping staff balance work and home life and welcome applications from applicants wishing to work part-time or with flexible working arrangements.


This advert closes on Wednesday 30 Oct 2024

Learning Support Assistant (1:1 SEND Support and Classroom Support)Permanent contract to start as soon as possibleSalary/Payscale: Grade 5Closing Date: Thursday 31st October at 12pm Contract details: (Term-time only)
Hours: 30 hours Start date: As soon as possible Headteacher: Mrs Tracey Robinson The governors are seeking to appoint an enthusiastic and committed NVQ Level 2 (equivalent) or above learning support assistant to join our friendly and vibrant school. We are looking for people who: Are enthusiastic, well-motivated and supportive of the class teacher Have an ability to inspire children Have a friendly caring nature Can identify and target specific, individual needs Are keen to learn and develop professionally Can create an environment that nurtures and stimulates positive attitudes, independence and an innovative approach to facilitating learning and teaching We can offer you: Friendly and supportive staff, parents and governors A caring school ethos A welcoming school in a great location with superb grounds Happy and well-behaved children Our commitment to your professional developmentApplications close: Thursday 31st October 2024 Interviews: Monday 4th November 2024 Please indicate on the application which vacancy/vacancies you are applying for.Kegworth Primary School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Due to the nature of the post the successful applicant will be subject to checks through the DBS. In addition, the school will also be conducting an online search as part of our due diligence on all shortlisted candidates. The purpose of this is to help identify any incidents or issues that have happened, the details of which are publicly available online, and to determine a candidates’ suitability to work with children and keep them safe. This check will be undertaken by someone independent from the shortlisting panel and only once shortlisting has taken place. Where any relevant issues are identified by this process the panel will explore this further with you at your interview. We are committed to promoting equal opportunities. Informal enquiries/application details: Job details and application forms can be obtained from the school office. Interested candidates are welcome to visit the school by appointment with the Headteacher.

Employer Description

South Lanarkshire Council is the unitary authority serving the South Lanarkshire council area in Scotland. The council has its headquarters in Hamilton, has 16,000 employees, and a budget of almost £1bn. The large and varied geographical territory takes in rural and upland areas, market towns such as Lanark, Strathaven and Carluke, the urban burghs of Rutherglen, Cambuslang, and East Kilbride which was Scotland's first new town.

Our vision is for South Lanarkshire as set out in our Economic Strategy is to have one of the strongest and most dynamic economies in Scotland, where businesses, communities, and residents achieve their full potential and prosper.

We will achieve this through three key interrelated themes:

• Business - business development and growth
• People - skills, learning and employability
• Place - physical infrastructure and place

Job Description

Permanent Position.

Hours: 35 hours per week, 52 weeks per year, not term time.

Work Pattern: Monday - Friday various shifts between 8am - 6pm.

Salary: £12.82 - £13.78 per hour.

View the Early Years Support Assistant job profile.

South Lanarkshire Council are looking for enthusiastic, motivated staff to support the learning and development of young children within our Early Learning and Childcare establishments.

Within South Lanarkshire Council’s Education Resources it is our mission to make positive, meaningful changes in the lives of children and young people. We aim to provide an exceptional learning and working environment for children, pupils and staff, and work in partnership with parents and other professionals. South Lanarkshire Council is committed to the education, care and welfare of our children and young people in our Education Establishments.

You will work as an effective member of the early Learning and Childcare Team, supporting the delivering of a high quality service which supports children and staff and contributes to a positive ethos.

This post requires employees to register with the Scottish Social Services Council (SSSC) as a support worker and to hold a relevant qualification. Candidates require to have or be willing to obtain one of the following qualifications:

• NC in Early Education and Childcare at SCQF Level 6

• SVQ 2 Social Services (Children and Young People) at SCQF Level 6

• SVQ 2 Children's Care Learning and Development at SCQF Level 2.

Support will be provided to successful candidates who don’t hold a relevant qualification, to obtain one.

Please Apply online - All correspondence will be via your email address.

Legislative Information

This post is excepted in terms of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 2003.

This post is considered Regulated Work with Children and/or adults, under the Protection of Vulnerable Groups (Scotland) Act, 2007. Therefore, it is an offence to apply if you are barred from working with children and/or adults.

Preferred candidates will be required to join the PVG Scheme, or undergo a PVG Scheme Update check, prior to a formal offer of employment being made.

Please refer to http://www.disclosurescotland.co.uk for further information about the disclosure process and best practice.

Foreign Police Check

Candidates should be able to detail any gaps in employment and provide a foreign police check where applicable for any periods living or working abroad.

Equal Opportunities and Armed Forces Community Covenant

South Lanarkshire Council is an Equal Opportunities employer and encourages applications from all members of the community. As a user of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum competency/behaviour requirements for the position.

South Lanarkshire Council is committed to providing support to members of the armed forces, veterans and their families which is set out in the Armed Forces Community Covenant. Veterans are guaranteed an interview who meet the minimum requirements for the position.

As an employee of South Lanarkshire Council you would also receive a wide range of benefits including:

• Enrolment in award winning local government pension scheme
• Up to 33 days annual leave which will be calculated into hours on commencement of the role
• Public holiday entitlement (up to 10 days)
• Occupational sick pay
• Family friendly policies - flexible working and leave, maternity/paternity leave, enhanced leave.
• Employee Discounts – including discounts at the cinema.

Range of benefits to support you (Cycle to Work Scheme, Physiotherapy, Employee Assistance Program which offers practical and emotional support)

Please note we do not accept CVs, any submitted will be disregarded. If you require to submit additional information to support your application, please upload this under supporting documents.

Proud member of the Disability Confident employer scheme

Customer Service Assistant (Duty Supervisor)

At Scotmid Co-operative, we are focused on serving our local communities and improving people’s everyday lives through our different businesses. We’ve been doing this for 160 years, and we will continue to work hard to do this for many more years to come. We’re a co-operative, which means that we are run by our members for the benefit of the local communities that we serve.

Scotmid food’s aim is to be Scotland’s preferred community convenience retailer and a key factor in achieving this is through our people.

Our stores are open from early in the morning to late at night so a flexible approach is essential. No two days are the same and our Customer Service Assistants enjoy working at a fast pace, doing a variety of tasks from making breakfast rolls through to filling the shelves. As Customer Service Assistant your priority is making sure our customers have a great experience every time they visit the store, through friendly service, great product availability and first class hygiene standards.

You may be required to prepare and serve various products which could include raw and cooked meat, alcohol, and foods containing allergens. You will also be on your feet for long periods of time, and many of our roles will involve some lifting, carrying and other tasks such as stock merchandising and cleaning.

If you have enthusiasm, a passion for customer service, and excellent communication skills we would love to hear from you.

As a Duty Supervisor you will be a key-holder, often opening or closing the store, and be hands-on in ensuring store standards are second to none and that the store is safe and legal.

Training will be provided but experience in a sales or retail environment would be an advantage, as would previous knowledge of food safety practices.

We are passionate about supporting, challenging and developing people to be the best they can, and we offer a comprehensive induction and training program to quickly get you up to speed with our business.

To ensure that we comply with alcohol licensing legislation applicants must be aged 18 or over.

Customer Service Assistant (Duty Supervisor)

At Scotmid Co-operative, we are focused on serving our local communities and improving people’s everyday lives through our different businesses. We’ve been doing this for 160 years, and we will continue to work hard to do this for many more years to come. We’re a co-operative, which means that we are run by our members for the benefit of the local communities that we serve.

Scotmid food’s aim is to be Scotland’s preferred community convenience retailer and a key factor in achieving this is through our people.

Our stores are open from early in the morning to late at night so a flexible approach is essential. No two days are the same and our Customer Service Assistants enjoy working at a fast pace, doing a variety of tasks from making breakfast rolls through to filling the shelves. As Customer Service Assistant your priority is making sure our customers have a great experience every time they visit the store, through friendly service, great product availability and first class hygiene standards.

You may be required to prepare and serve various products which could include raw and cooked meat, alcohol, and foods containing allergens. You will also be on your feet for long periods of time, and many of our roles will involve some lifting, carrying and other tasks such as stock merchandising and cleaning.

If you have enthusiasm, a passion for customer service, and excellent communication skills we would love to hear from you.

As a Duty Supervisor you will be a key-holder, often opening or closing the store, and be hands-on in ensuring store standards are second to none and that the store is safe and legal.

Training will be provided but experience in a sales or retail environment would be an advantage, as would previous knowledge of food safety practices.

We are passionate about supporting, challenging and developing people to be the best they can, and we offer a comprehensive induction and training program to quickly get you up to speed with our business.

To ensure that we comply with alcohol licensing legislation applicants must be aged 18 or over.

Customer Service Assistant

At Scotmid Co-operative, we are focused on serving our local communities and improving people’s everyday lives through our different businesses. We’ve been doing this for 160 years, and we will continue to work hard to do this for many more years to come. We’re a co-operative, which means that we are run by our members for the benefit of the local communities that we serve.

Scotmid food’s aim is to be Scotland’s preferred community convenience retailer and a key factor in achieving this is through our people.

Our stores are open from early in the morning to late at night, so a flexible approach is essential. No two days are the same and our Customer Service Assistants enjoy working at a fast pace, doing a variety of tasks from making breakfast rolls through to filling the shelves. As Customer Service Assistant your priority is making sure our customers have a great experience every time they visit the store, through friendly service, great product availability and first-class hygiene standards.

You may be required to prepare and serve various products which could include raw and cooked meat, alcohol, and foods containing allergens. You will also be on your feet for long periods of time, and many of our roles will involve some lifting, carrying and other tasks such as stock merchandising and cleaning.

If you have enthusiasm, a passion for customer service, and excellent communication skills we would love to hear from you.

Training will be provided but experience in a sales or retail environment would be an advantage, as would previous knowledge of food safety practices.

We are passionate about supporting, challenging, and developing people to be the best they can. With excellent benefits, competitive hourly rates, and opportunities to develop and grow, a Customer Service Assistant position with Scotmid could be your first step to a long-term career in retail.

Job Vacancy

An exciting opportunity has arisen for three Part-time Customer Care Assistants to join our care at home team on a permanent basis. In this role, you will work as part of a team to ensure customer and carer queries are efficiently responded to and resolved. Training and a comprehensive induction period will be provided with ongoing support and guidance.

Essential

Competence in literacy and numeracy, such as three Standard Grades at level 3 or above, including Mathematics and English or equivalent subjects. SVQ 2 or equivalent is an acceptable alternative.

Demonstrable knowledge of word-processing, spreadsheet, keyboard and clerical skills, such as SVQ 2 in Administration or equivalent.

CLOSING DATE - 1st May 2024

INTERVIEW DATE - 9th May 2024

Job Advert

Position Title: Customer Care Assistant x3

Position Number: WAC525, S24562, S2464

Directorate: Health and Social Care

Location: Midlothian Care at home Service

Contract Status: Permanent

Hours of Work: 21 (4 DAYS ON 4 DAYS OFF INCLUDING WEEKEND WORK)

Working Pattern: Fixed

Weeks per year: 52

Please note that it is Midlothian Councils policy that successful applicants will be appointed to the first point on the salary scale.

Based on you working 21 hours over 52 weeks per year the minimum actual salary for this position is £15,077.93 per annum.

Requirements

Compliance with the mandatory Cabinet Office PSN (Public Sector Network) Code of Connection requires the Council to meet a baseline personal security standard. This requires completion of a disclosure check for all employees who can access official information. The fee for this PSN Disclosure check will be met by you.

Additional Information

If you have difficulty applying for this post or accessing attached documents, or if you have a disability and reasonable adjustment is required, please email recruitment@midlothian.gov.uk to speak to a member of the Recruitment Team stating the post reference number.

Midlothian Council is currently undergoing a period of transformation, changing and improving the way it delivers services in Midlothian. As a consequence, there are a number of existing employees for whom we are committed to seeking suitable alternative employment within the Council in accordance with our legal obligations. Candidates are advised that, for some vacancies, internal candidates in this situation will be interviewed before the wider selection pool and a slightly longer delay may be experienced before application outcomes can be advised to you. Thank you for your patience in this matter.

Proud member of the Disability Confident employer scheme

Customer Service Assistant (Duty Supervisor)

At Scotmid Co-operative, we are focused on serving our local communities and improving people’s everyday lives through our different businesses. We’ve been doing this for 160 years, and we will continue to work hard to do this for many more years to come. We’re a co-operative, which means that we are run by our members for the benefit of the local communities that we serve.

Scotmid food’s aim is to be Scotland’s preferred community convenience retailer and a key factor in achieving this is through our people.

Our stores are open from early in the morning to late at night so a flexible approach is essential. No two days are the same and our Customer Service Assistants enjoy working at a fast pace, doing a variety of tasks from making breakfast rolls through to filling the shelves. As Customer Service Assistant your priority is making sure our customers have a great experience every time they visit the store, through friendly service, great product availability and first class hygiene standards.

You may be required to prepare and serve various products which could include raw and cooked meat, alcohol, and foods containing allergens. You will also be on your feet for long periods of time, and many of our roles will involve some lifting, carrying and other tasks such as stock merchandising and cleaning.

If you have enthusiasm, a passion for customer service, and excellent communication skills we would love to hear from you.

As a Duty Supervisor you will be a key-holder, often opening or closing the store, and be hands-on in ensuring store standards are second to none and that the store is safe and legal.

Training will be provided but experience in a sales or retail environment would be an advantage, as would previous knowledge of food safety practices.

We are passionate about supporting, challenging and developing people to be the best they can, and we offer a comprehensive induction and training program to quickly get you up to speed with our business.

To ensure that we comply with alcohol licensing legislation applicants must be aged 18 or over.