Total 59 Junior Executive level Customer Service job vacancies in Fort Knox, Kentucky

• Receives children, youth, parents, and other visitors in a courteous and professional manner. Answers telephones, ascertains nature of call, and directs caller to appropriate staff.
• Ensures parents, children, youth, and visitors properly sign into the program prior to passing the reception area of the facility. Monitors children’s departure to ensure only authorized individuals remove them from the building.
• Registers/terminates children/youth within the CYS program and/or waiting list database. Utilizes the Child and Youth Management System (CYMS) to record transactions for customers and to enter data into predefined categories for reports and tracking.
• Provides administrative support including mail preparation, copying, distribution, correspondence, memorandums, briefings, Daily Activity Reports, and other requirements for day-to-day operations.
• Articulates policies relating to patron fees, waiting lists, enrollments, terminations, and program events. Coordinates vacancies and reservations for the hourly care program as required.

Major Duties:
The Program Support Assistant (MHV) will assist in providing critical, timely and effective communication in support of the Department of Veterans Affairs On-line Personal Health Record, My HealtheVet (MHV), Social Networking Media and Secure Messaging (SM) components. You will serve as the facility champion supporting existing and future veteran communication initiatives. You will execute local program implementation, providing training and outreach to Veterans and their families with the goal of optimizing Veterans' healthcare management.

Outreach: Promotes the use of MyHealtheVet (MHV) by advertising the program, promoting MHV through interaction with Veterans and with employees, and attending community events. The incumbent conducts extensive communications with Veterans in person, telephonically, over email, and by letter to comply with technical requirements, program parameters, national and local policies, and assist with enrollment outreach efforts. The incumbent will assist with My HealtheVet enrollment drives in the community, at town halls, at new patient orientation, and nursing homes. The incumbent also serves as a Marketing and Advertising representative knowledgeable about MHV and will assist Veterans with general enrollment and use issues consistent with written guidelines and policy. The incumbent completes face-to-face communications, training, demonstration of MHV uses with Veterans, family members, and employees. The incumbent assists Veterans for enrollment, authenticates accounts, and demonstrates the platform functionality and uses with the Veteran, family members, and employees. Demonstrates this technology such as secure messaging, remote monitoring, medication refills, medical record management. Verifies qualifications and credentials of Veterans enrolling onto the MHV web portal including authentication and online patient education resource sites both on the local intranet page and the Internet. Ensures that veterans are enrolled in the system correctly and follows up with Veterans who did not enroll correctly. Incumbent conducts system platform demonstrations with the Veteran or family member and coaches through the use of various functions, resources, and features. - 60%

Training: The MHV Assistant participates in New Employee Orientation and New Patient Orientation and is a Subject Matter Expert for all MHV related activities. On a day-to-day basis, the MHV Assistant trains employees on MHV and Secure Messaging and adds them to the MHV system. Incumbent acts as the local "help desk" for both employees and Veterans who have operational questions regarding MHV, educates patients on the
benefits of MHV, system enrollment, and navigation.

Administration: The incumbent promotes organizational efficiencies and productivity gains with respect to use of this program. Works with various services within the organization to ensure that My HealtheVet is promoted. Visits various health care points of care to discuss program objectives and promote participation. Explains operating details of the program and available benefits which may be expected. Responds to questions presented in person, via letters and phone calls. The incumbent monitors program participation and use, completes reports on enrollment, account status, and
messaging trends in response to escalation expectations. Collect, develop, and document data for facility operational decisions. The MHV Assistant monitors kiosk functionality, use, and related areas of concern. Issues that arise locally with the program, which may include equipment or system issues are immediately referred to the program coordinator for appropriate higher-level action if required.

Preferred Experience: My HealtheVet experience preferred.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: Monday - Friday, 7:30am - 4:00pm
Position Description/PD#: Program Support Assistant - My HealtheVet/PD92442-A and PD92443-A
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized

Duties include but not limited to:

• Works collaboratively in an interdisciplinary coordinated care delivery environment (i.e., patient aligned care team, or other specialty care.
• Coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary).
• Ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments.
• Develop/maintain effective and efficient communication with the patient, interdisciplinary team, management team, VA medical centers, and other agencies.
• Collect, scans, and updates health insurance information, promote Veteran registration and utilization of My HealthyVet (MHV).
• Train other MSAs on correct clinic operations and serve as a preceptor to developmental level MSAs.
• Schedule appointments; notifies his/her supervisor when clinic area access is less than desirable or if an individual patient cannot be scheduled within mandated timeframes.
• Daily review of active/pending Consults, Encounters, Electronic Wait List, Recall list and MHV secure messaging communications for accuracy and disposition.
• Report backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or Employee plans
• Organizes work independently and handles scheduling problems and deviations based on personal knowledge of clinic operations and policy, schedules, and provider's preferences.

• Receives children, youth, parents, and other visitors in a courteous and professional manner. Answers telephones, ascertains nature of call, and directs caller to appropriate staff.
• Ensures parents, children, youth, and visitors properly sign into the program prior to passing the reception area of the facility. Monitors children’s departure to ensure only authorized individuals remove them from the building.
• Registers/terminates children/youth within the CYS program and/or waiting list database. Utilizes the Child and Youth Management System (CYMS) to record transactions for customers and to enter data into predefined categories for reports and tracking.
• Provides administrative support including mail preparation, copying, distribution, correspondence, memorandums, briefings, Daily Activity Reports, and other requirements for day-to-day operations.
• Articulates policies relating to patron fees, waiting lists, enrollments, terminations, and program events. Coordinates vacancies and reservations for the hourly care program as required.

• Prepare daily and monthly status reports and feeder information to be provided as input to the battalion Level.
• Ensure training schedules are fully utilized, shortfalls are identified and rectified, logistical support has been arranged.
• Assist the Company Commander by maintaining administrative personnel records of permanent party members and trainees, maintaining forms and publications, conducting in processing of permanent party members, maintaining records, etc.
• Prepare daily and monthly status reports and feeder information for input to the Battalion Operations Point of Contact.
• Use a government vehicle for distribution or supply runs as needed.
• Prepare and manage operational tracking reports and updates using commercial and military automated systems requiring the services of a qualified typist.

• Receives children, youth, parents, and other visitors in a courteous and professional manner. Answers telephones, ascertains nature of call, and directs caller to appropriate staff.
• Ensures parents, children, youth, and visitors properly sign into the program prior to passing the reception area of the facility. Monitors children’s departure to ensure only authorized individuals remove them from the building.
• Registers/terminates children/youth within the CYS program and/or waiting list database. Utilizes the Child and Youth Management System (CYMS) to record transactions for customers and to enter data into predefined categories for reports and tracking.
• Provides administrative support including mail preparation, copying, distribution, correspondence, memorandums, briefings, Daily Activity Reports, and other requirements for day-to-day operations.
• Articulates policies relating to patron fees, waiting lists, enrollments, terminations, and program events. Coordinates vacancies and reservations for the hourly care program as required.

• Utilize the Defense Civilian Pay System to collect, sort, post, update and review time, attendance and labor data for assigned personnel each pay period.
• Respond to non-technical requests for information regarding office functions, status of reports, duty status of office personnel, or other information available from files.
• Use a personal computer with word processing, spreadsheet software, and printing equipment to create, copy, edit, store, retrieve, and print a variety of standardized documents.
• Coordinate reservations, air, hotel, and rental reservations for personnel.
• Prepare travel orders for personnel based on availability of funds to cover travel costs.

Duties include but are not limited too:

• Performs work involving the collection, compilation, and/or tracking of data and statistical information in support of an organization's program operation.
• Performs work related to the acquisition and/or development of program information and resource materials/personnel to support the policy development and/or technical activities of the organization.
• In person or on the telephone, employees maintain a pleasant and helpful attitude when dealing with professional and non-professional staff, co-workers, applicants, supervisors, management, union representatives, government representatives, and the general public.
• Interacts with veterans and other beneficiaries, in person or by telephone. Puts them at ease by listening to their requests, questions, or complaints, appropriately provide answers or information, gives guidance, and initiates action when called for.
• The incumbents assist with information and referrals between professional staff, other hospital services, and the veterans and/or caregivers. In many cases, employees make requests and arrangements for necessary information to be furnished. In order to answer inquiries or release information, it is necessary to be familiar with the provision of the Privacy Act of 1974, and Health Insurance Portability and Accountability Act (HIPAA).
• Employees process incoming and outgoing materials such as correspondence, reports, memoranda, and other forms of written communication. Use own initiative, and from knowledge of policies, performs the following: composes non-technical correspondence and edits letters and reports; reviews correspondence for accuracy, completeness, and proper attachments; develops standard or form letters and replies to routine inquiries.
• Design, delegate, and monitor office procedures that support patient care, thus freeing the clinical providers as much as possible to provide direct patient care.
• The incumbent will serve as a primary timekeeper for select sections within the service, which includes (8) separate T/L's.
• Incumbent is responsible for establishing complex tours of duty and core time for physicians. Incumbent conducts new employee service-specific orientation, and briefs service personnel (including physicians) on time, attendance, and leave requirements. Maintains accurate time, attendance, leave, and authorization records of Geriatrics & Extended Care Service employees, fee/contractor, consult and attending physicians, and other staff.

WHAT IS THE TAXPAYER SERVICE (TS)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: Taxpayer Services Service Centers Cincinnati Accounts Management

The following are the duties of this position at the full working level.

• Analyzes and resolves tax processing problems using research methods beyond information submitted by the
  taxpayer to manually reconstruct and compile tax records in determining tax liability or refund entitlement.
  Identifies, accepts, or rejects claims. Identifies, relates, and cites tax law and case actions.
• Adjusts current and prior year tax accounts involving complex account interrelationships or codes to override
  controls, retrieve data, and construct records from frozen accounts. Calculates taxes, penalties, and interest.
• Identifies gaps in internal procedures and processing methods.
• May serve as a technical advisor, OJT coach, classroom instructor, or reviewer; and provides technical assistance
  on systemic problems and inconsistencies in IRMs.

• Receives children, youth, parents, and other visitors in a courteous and professional manner. Answers telephones, ascertains nature of call, and directs caller to appropriate staff.
• Ensures parents, children, youth, and visitors properly sign into the program prior to passing the reception area of the facility. Monitors children’s departure to ensure only authorized individuals remove them from the building.
• Registers/terminates children/youth within the CYS program and/or waiting list database. Utilizes the Child and Youth Management System (CYMS) to record transactions for customers and to enter data into predefined categories for reports and tracking.
• Provides administrative support including mail preparation, copying, distribution, correspondence, memorandums, briefings, Daily Activity Reports, and other requirements for day-to-day operations.
• Articulates policies relating to patron fees, waiting lists, enrollments, terminations, and program events. Coordinates vacancies and reservations for the hourly care program as required.

• Receives children, youth, parents, and other visitors in a courteous and professional manner. Answers telephones, ascertains nature of call, and directs caller to appropriate staff.
• Ensures parents, children, youth, and visitors properly sign into the program prior to passing the reception area of the facility. Monitors children’s departure to ensure only authorized individuals remove them from the building.
• Registers/terminates children/youth within the CYS program and/or waiting list database. Utilizes the Child and Youth Management System (CYMS) to record transactions for customers and to enter data into predefined categories for reports and tracking.
• Provides administrative support including mail preparation, copying, distribution, correspondence, memorandums, briefings, Daily Activity Reports, and other requirements for day-to-day operations.
• Articulates policies relating to patron fees, waiting lists, enrollments, terminations, and program events. Coordinates vacancies and reservations for the hourly care program as required.

• Review outgoing correspondence for conformance with regulations, grammar, format and command policies.
• Maintain several tracking systems using spreadsheet capability provided by software packages.
• Provide office automation supporting the division and subordinate branches.
• Maintain the Division Chief's calendar and based on the knowledge of the office workload and current issues of importance and schedules appointments and meetings.

• Performs and coordinate all the clerical and day-to-day administrative support activities required to accomplish the work of the Fire Prevention and Training Branches.
• Receives all incoming telephone calls, referring the caller as appropriate to branches of the division.
• Acts as liaison between the Director and personnel associated with the Director's program areas within and outside the activity.
• Schedule meetings, agendas, and other matters necessary to implement policies, directives, and Division Chief's instructions.
• Make travel arrangements, schedule visits, make transportation and housing reservations.
• Prepares or sees that travel orders, vouchers, and necessary security clearances are prepared and forwarded as required.
• Organizes and maintains files and reference material; observes security regulations in handling and storage of security sensitive material.
• Performs work related to the practical and technical aspects of office administration including issues related to budget, personnel administration, time keeping, data processing, project tracking, and files management.
• Serves as procurement technician responsible for performing a variety of technical and clerical procurement support activities for the area assigned.
• Must be a qualified typist; prepares a variety of material using an electronic typewriter and computer terminal to produce a material, i.e., correspondence, technical reports, briefings, tables, forms, and viewgraphs.

The incumbent performs duties related to the receipt, intake, and indexing of health and administrative information. Major duties include, but are not limited to:

• Assµring coverage of all areas of responsibility
• Conducting ongoing reviews to ensure quality of work
• Ensuring accurate and timely scheduling of appointments
• Providing guidance to employees to include changes in policies and procedures
• Distributing and balancing workload
• Creating and maintaining employee work schedules
• Orienting and providing on-the-job training for new and current employees
• Ensuring all training requirements are met
• Organizing the work structure of his/her assigned areas
• Acting as liaison between MSA and other employees in order to resolve day to day conflicts.

• Utilizes FMSS and related software programs to compile, organize and track all data collected to support the Park's Asset Management Program.
• Collects and analyzes data from a variety of maintenance programs such as FMSS, Project Management Information System (PMIS), Administrative Finance System (AFS), and Planning, Environment, and Public Comment (PEPC).
• Works closely with project developers to prepare accurate work orders and cost estimates using the Cost Estimating Software System (CESS).
• Prepares, reviews, and evaluates reports prepared from computerized and manual data management programs.
• Establishes, maintains, and updates a computerized inventory of fixed property and schedules condition inspections.