Total 30 Fresh/Entry Level Customer Service job vacancies in Federal Territory of Kuala Lumpur

Job Responsibilities:

• To promote AEON products to customers.
• To achieve daily, weekly and monthly sales target.
• To provide excellent customer service.
• To achieve individual target as well as team target.
• Telemarketing duties are performed accurately and on time.
• To represent company in a positive and professional manner.
• To work with all personnel and outside contacts to satisfy clients and achieve company goals.
• To identify areas of improvement in the company and assist in creating and implementing solutions.

Requirements:

• Minimum SPM/STPM/Diploma/ Degree in any related field.
• Good team building and interpersonal skills, analytical and problem solving skills with the ability to communicate with people at all levels.
• Customer-focused and bottom line performance-driven personality.
• Strong command of English and the ability to speak other languages / dialects will be an added advantage.
• Pleasant personality and able to work with minimum supervision and independently.
• Individual with high commitment, hard Working & able to work under pressure.
• Doesn’t mind working long hours, flexible working hour and working during Weekend and/or Holidays.
• No experience are required as intensive training will be provided. Nevertheless, experience in telesales/telemarketing will be added advantage
• Fresh graduates are encouraged to apply

Perks & Benefits

• Nearby public transport
• Casual dress code
• Personal leave

Job description

• Assist customers by providing product information and answering questions.
• Handle cash, credit card, and check transactions accurately using POS systems.
• Record all incoming cash and cheque, issue receipts, record all transactions for final reconciliation in the Accounts departments.
• Maintain a clean and organized cashier station.
• To perform any other job assignments/duties as may be required by management from time to time.
• Support Operation Team and Admin staff with clerical tasks during their peak hours.

Requirements

• Candidate must possess at least a SPM/STPM/ Diploma's in Business Administration, Account or equivalent.
• Familiarity with electronic equipment such as cash register and POS.
• Strong communication and interpersonal skills to effectively assist customers.
• Excellent problem-solving abilities with keen attention to detail.
• Able to provide prompt delivery, meticulous and multi-tasking.

We offer:

• 5-Days week
• Annual Trip
• Increment & Bonus
• Outstanding career development opportunity
• Group PA & Hospitalization Scheme

Job description

• Assist customers by providing product information and answering questions.
• Handle cash, credit card, and check transactions accurately using POS systems.
• Record all incoming cash and cheque, issue receipts, record all transactions for final reconciliation in the Accounts departments.
• Maintain a clean and organized cashier station.
• To perform any other job assignments/duties as may be required by management from time to time.
• Support Operation Team and Admin staff with clerical tasks during their peak hours.

Requirements

• Candidate must possess at least a SPM/STPM/ Diploma's in Business Administration, Account or equivalent.
• Familiarity with electronic equipment such as cash register and POS.
• Strong communication and interpersonal skills to effectively assist customers.
• Excellent problem-solving abilities with keen attention to detail.
• Able to provide prompt delivery, meticulous and multi-tasking.

We offer:

• 5-Days week
• Annual Trip
• Increment & Bonus
• Outstanding career development opportunity
• Group PA & Hospitalization Scheme

About Oligo Business Services:

Oligo Business Services Pte Ltd is a leading HR service provider and consultancy, specializing in delivering high-quality HR and payroll solutions to clients across Singapore and Malaysia. We primarily support customers using Unit4 Prosoft HRMS and provide expert guidance on HR-related issues such as payroll, leave management, employee claims, and time and attendance.

Job Summary:

We are seeking a Custom Support Agent to join our team and assist customers with their HR-related inquiries and Unit4 Prosoft HRMS software support. This role is crucial in helping our clients manage their HR processes efficiently by providing knowledgeable and timely support.

Key Responsibilities:

• Respond to customer queries via email, ticketing management system, and over the phone.
• Provide expert advice and troubleshooting on Unit4 Prosoft HRMS software.
• Assist customers with HR-related queries, including payroll (Singapore and Malaysia), leave
• management, employee claims, and time and attendance.
• Diagnose and resolve technical issues by identifying the root cause and providing solutions.
• Ensure customer queries are resolved within established response and resolution times.
• Collaborate with other teams to escalate complex issues when necessary.
• Maintain detailed documentation of customer interactions and solutions provided.

Qualifications and Experience: Must Have:

• Strong understanding of HR policies and principles, especially related to payroll (Singapore and Malaysia), leave management, employee claims, and time and attendance.
• Excellent problem-solving skills and the ability to think logically and provide structured solutions.
• Proficiency in English with excellent written and verbal communication skills.
• Comfortable handling customer inquiries through email, ticketing systems, and over the phone.

Added Bonus:

• Experience with Unit4 Prosoft HRMS.
• Prior experience in a customer support role.
• Familiarity with HR software systems and technical support processes.

Personal Attributes:

• Organized and able to manage time effectively.
• Able to prioritize tasks and handle multiple customer queries simultaneously.
• Patient, with good customer service etiquette.
• Strong attention to detail and the ability to follow processes accurately.

Reporting Structure:

• This position reports directly to Oligo senior management.

Benefits:

• Competitive salary with annual increment.
• Increasing annual leave based on years of service.
• Comprehensive medical benefits.
• Collaborative work environment.
• Training and development opportunities.

Join Our Team:

• If you are a motivated individual looking to contribute to a growing company, Oligo Business Services offers an engaging and supportive work environment where your contributions are valued and rewarded. With our headquarters in Singapore and offices around the region you will be joining a progressive company looking to continue expanding in the near term.

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

職位描述

• 透過提供產品資訊和回答問題來幫助客戶。
• 使用 POS 系統準確處理現金、信用卡和支票交易。
• 記錄所有收到的現金和支票，開立收據，記錄所有交易，以便在會計部門進行最終對帳。
• 保持收銀台乾淨整潔。
• 執行管理層不時要求的任何其他工作分配/職責。
• 支援營運團隊和管理人員在高峰時段執行文書任務。

要求

• 候選人必須至少擁有 SPM/STPM/工商管理、會計或同等學歷文憑。
• 熟悉收銀機、POS等電子設備。
• 強大的溝通和人際交往能力，能夠有效地幫助客戶。
• 出色的解決問題的能力和對細節的敏銳關注。
• 能夠及時交付、一絲不苟、多工處理。

我們提供：

• 每週 5 天
• 年度旅行
• 增量和獎金
• 傑出的職涯發展機會
• 團體 PA 及住院計劃

關於 Oligo 商業服務：

Oligo Business Services Pte Ltd 是一家領先的人力資源服務供應商和顧問公司，專門為新加坡和馬來西亞的客戶提供高品質的人力資源和薪資解決方案。我們主要使用 Unit4 Prosoft HRMS 為客戶提供支持，並就薪資、休假管理、員工索賠以及考勤等人力資源相關問題提供專家指導。

工作總結：

我們正在尋找一名客製化支援程式加入我們的團隊，協助客戶進行人力資源相關的諮詢和 Unit4 Prosoft HRMS 軟體支援。這個角色對於透過提供知識豐富且及時的支援來幫助我們的客戶有效管理其人力資源流程至關重要。

主要職責：

• 透過電子郵件、票務管理系統和電話回覆客戶查詢。
• 提供有關 Unit4 Prosoft HRMS 軟體的專家建議和故障排除。
• 協助客戶處理人力資源相關的查詢，包括薪資（新加坡和馬來西亞）、休假
• 管理、員工索賠以及時間和出勤。
• 透過確定根本原因並提供解決方案來診斷和解決技術問題。
• 確保客戶的疑問在既定的回應和解決時間內得到解決。
• 必要時與其他團隊合作升級複雜問題。
• 維護客戶互動和所提供解決方案的詳細文件。

資格與經驗： 必須具備：

• 對人力資源政策和原則有深入的了解，特別是與工資（新加坡和馬來西亞）、休假管理、員工索賠以及時間和出勤相關的政策和原則。
• 出色的解決問題的能力以及邏輯思考和提供結構化解決方案的能力。
• 精通英語，具有出色的書面和口頭溝通能力。
• 透過電子郵件、票務系統和電話輕鬆處理客戶查詢。

新增獎金：

• 使用 Unit4 Prosoft HRMS 的經驗。
• 具有擔任客戶支援角色的經驗。
• 熟悉人力資源軟體系統和技術支援流程。

個人屬性：

• 有組織性並且能夠有效地管理時間。
• 能夠確定任務的優先順序並同時處理多個客戶查詢。
• 有耐心，有良好的客戶服務禮儀。
• 對細節的高度關注和準確遵循流程的能力。

報告結構：

• 該職位直接向 Oligo 高階管理層匯報。

好處：

• 有競爭力的薪資，每年遞增。
• 依服務年資增加年假。
• 綜合醫療福利。
• 協作的工作環境。
• 培訓和發展機會。

加入我們的團隊：

• 如果您是一個積極進取、希望為不斷發展的公司做出貢獻的人，Oligo Business Services 會提供一個有吸引力且支持性的工作環境，您的貢獻將受到重視和獎勵。我們的總部位於新加坡，並在該地區設有辦事處，您將加入一家不斷進取的公司，並希望在短期內繼續擴張。

津貼和福利

• 事假
• 開放文化
• 個人發展機會

Position: Customer Service/Attraction Crew

Working Days: Monday – Sunday (Shift basis)

Job Type: Full Time/Part Time

Job Responsibility

• This position is rotational based on the assigned area of responsibilities, providing an opportunity to gain a comprehensive understanding of various roles and operations.

Customer Service

• Welcome visitors, provide information and answer questions to enhance their understanding and enjoyment of the centre.
• Assist visitors with interactive activities, ensure the materials are functioning correctly, and provide demonstrations when necessary.
• Handle visitor inquiries, feedback, and complaints professionally and efficiently.

Workshop and Education

• Teaching and engage with participants to ensure an enjoyable and informative experience during the workshop session.
• Collaborate with the educational team to ensure content aligns with the company educational goals.

Bricks/Sculpture Maintenance

• Perform routine cleaning of sculptures as required.
• Assist in maintenance work for sculptures that requires minor maintenance.

Program and Event

• Assist in the coordination and delivery of special events and programs at the centre.
• Use effective communication to inform guests of event schedules and activity details.

Safety and Administration

• Monitor the safety of visitors and assign area, report any issues or malfunctions, and assist in maintaining a clean and safe environment.
• Prepare and carry out daily opening and closing of the centre.

Job Requirements

• SPM/STPM, Diploma, Bachelor’s Degree
• Good in BM and English language
• Ability to engage with visitors of all ages and backgrounds.
• Strong attention to detail and safety awareness.
• Physical ability to stand for long periods, walk, and assist guests with physical activities.
• Flexibility to work on weekends, holidays, and during special events.

Company Benefits: 

• Friendly working environment with up-to-date IT equipment   
• 5-day working day, Monday to Friday   
• Medical allowance   
• Annual Leave   
• Medical Leave   
• Maternity leave   
• Paternity leave   
• Casual attire, free parking   
• Career growth opportunities  

Apply now! Send your portfolio and resume to: 

Email: hr@bryks.art 

Contact: 03.5569.9566 

JOB REQUIREMENTS

• Diploma and above.
• Fresh graduate is encouraged to apply.
• Able to converse in Bahasa Malaysia, English, Mandarin
• Pleasant personality with good communication skills.
• Love meeting new people and learning new things.

JOB RESPONSIBILITIES

• To manage & maintain good relationships with customers
• Agency support
• Respond to and handle customers' inquiries
• Handle policy renewals
• Assist customers on claims-related matters
• Assist customers in upgrading of existing insurance policies
• To perform the survey in line with the AIA Vitality Program

PERKS & BENEFITS

• Attractive salary
• Performance bonus
• Year End Bonus
• Company Trip
• Travel allowance
• Flexible working hours
• EPF / SOCSO / EIS
• Annual Leave
• Medical Leave

JOIN & DM US NOW:  

• 017-9988998 (Mr Andy)
• 019-3038998 (Mr Wong)

NADI is a program that has been restructured by the MCMC and is based on five core pillars: entrepreneurship, lifelong learning, self-wellbeing, awareness, and government initiatives.

Job Description:

• Promote Internet Center facilities to the local community to ensure high usage.
• Assist in periodic events organized for the Internet Center by authorized parties.
• Prepare bi-weekly reports on Internet Center customers, users, finances, etc.
• Provide basic technical support for Internet Center facilities and equipment.
• Carry out assignments at locations other than the hosted Internet Center upon request.
• One-year contract (12 months) that will be renewed annually.
• Must have a diploma or degree in education.
• Age not exceeding 35 years.
• Location: Desa Mentari, Desa Mentari 3, PKNS Section 24, Kampung Haji Mohd Sharif & Pangsapuri Seri Pelangi.

For more information, please email or WhatsApp your CV to:

• Email: hana@telnetintl.net
• WhatsApp: 013-434 0646

Perks & Benefits

• Annual leave
• Medical leave
• Medical insurance
• Hospitalization leave

Availble working locations :

• Desa Mentari
• Desa Mentari 3
• PKNS Seksyen 24
• Kg Haji Mohd Sharif
• Pangsapuri Seri Pelangi

Job Purpose

As a Receptionist cum Admin, you will be the first point of contact for our organisation. Duties include offering administrative support across the organisation. You will welcome guests and greet people who visit the business.

You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls. Multitasking skill is essential for this position.

Ultimately, a Receptionist cum Admin Assistant’s duties and responsibilities are to ensure the front desk welcomes guests positively, and executes all administrative tasks to the highest quality standards

Job Responsibilities

Responsibilities of the role include the following:

Reception Duties

• General reception duties (e.g. incoming calls, attending to guests and visitors, handling of incoming/outgoing couriers and mails, etc.).
• General office building maintenance & repairs - (e.g. office lights, glass doors, etc.).
• General office equipment maintenance & repairs (e.g. copier, shredder, stationery items, pantry appliances, etc.).
• Booking management of office meeting rooms, meeting pod and related requests (e.g. seating capacity, equipment set-up & power-off after being use / Serving of refreshment to guest upon request, housekeeping of rooms, etc.).
• Update of desk phone directory.

Routine Admin Duties

Office Cleaner

• • Manage the office cleaner.
  • Follow up on ad-hoc request to be completed by the office cleaner.
  • Monitor performance of the office cleaner and follow up with Operation for a replacement if she is absent.

Vendors

• • Work with Senior Admin Executive to monitor and manage office pantry and stationery supplies.
  • Monitor conditions of office plants, arrange with vendor for replacement whenever necessary.
  • To liaise with tele-cable contractor whenever necessary.
  • Routine schedule checks on meeting room facilities with vendor / IT (such as projectors /video conference system).
  • Usher vendor for routine and regular maintenance for pest control, fire extinguishers, security systems and etc.
  • Act as coordinator for any verifications between internal staff and vendors.
• Manage printing like business card , booklet printing, etc .
• Handle and attend to staffs on any request such as pest control , water purifier , counting machine , archiving request, PPE ,etc.

General Information

Administration works

• Administration and maintenance of access control, Health & Safety issues (Fire extinguisher renewal , emergency exit , first aid box ,etc ).
• Coordinate with all vendors, suppliers & contractors for service deliveries.
• General upkeep & maintenance of the office & pantry, including high dusting, carpet shampooing, etc.
• Provide support during office renovations and maintenance.
• Administer and coordinate between users and dispatch companies in matters relating to document collection / delivery.
• Ensure communication & service levels, procurement and maintenance process workflow of all office supplies and office services are effective & efficient.
• liaise with building management for any building defects, maintenance of premises and work permit application.
• Manage and handle all the archiving request by liaising with vendor and updating online portal request.
• Maintenance of office destruction bin and disposal request when required.
• Manage office printing like business card, booklet printing, etc.
• Administration and maintenance of Covid PPE such as mask & test kit ,etc.
• Support in company activities such as CNY, Christmas, Deepavali and Hari Raya ,team building ,CSR , etc.
• Support in office decoration during festive season.
• Other ad-hoc requests when required.

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Central location
• Medical insurance

工作目的

作為接待員兼管理員，您將成為我們組織的第一個聯絡人。職責包括提供整個組織的行政支援。您將歡迎客人並問候參觀企業的人。

您還將協調前台活動，包括分發信件和轉接電話。多工處理能力對於這個職位至關重要。

最終，接待員兼行政助理的職責和責任是確保前台積極歡迎客人，並以最高品質標準執行所有行政任務

崗位職責

該角色的職責包括以下內容：

接待職責

• 一般接待職責（例如接聽電話、接待客人和訪客、處理傳入/傳出的快遞和郵件等）。
• 一般辦公大樓維護和修理 -（例如辦公室燈、玻璃門等）。
• 一般辦公設備維護和修理（例如影印機、碎紙機、文具、餐具室電器等）。
• 辦公室會議室、會議間和相關要求的預訂管理（例如座位數、設備設置和使用後的電源關閉/根據要求向客人提供茶點、房間清潔等）。
• 更新桌面電話目錄。

日常管理職責

辦公室清潔工

• • 管理辦公室清潔工。
  • 跟進由辦公室清潔工完成的臨時請求。
  • 監控辦公室清潔工的表現，如果她缺席，則跟進行動以尋找替代者。

供應商

• • 與高階行政主管合作，監控和管理辦公室食品儲藏室和文具用品。
  • 監控辦公設備的狀況，必要時與供應商安排更換。
  • 必要時與電信電纜承包商聯絡。
  • 與供應商/IT 一起定期檢查會議室設施（例如投影機/視訊會議系統）。
  • 引導供應商進行害蟲防治、滅火器、安全系統等的日常和定期維護。
  • 充當內部員工和供應商之間任何驗證的協調員。
• 管理名片、小冊子印刷等印刷。
• 處理和照顧員工的任何要求，例如害蟲防治、淨水器、計數機、歸檔請求、個人防護裝備等。

一般資訊

行政工作

• 門禁控制、健康與安全問題的管理與維護（滅火器更新、緊急出口、急救箱等）。
• 與所有供應商、供應商和承包商協調服務交付。
• 辦公室和食品儲藏室的一般保養和維護，包括高除塵、地毯清潔等。
• 在辦公室裝修和維護期間提供支援。
• 管理和協調使用者和派遣公司之間有關文件收集/交付的事宜。
• 確保所有辦公用品和辦公服務的溝通和服務水準、採購和維護流程工作流程有效且有效率。
• 就任何建築缺陷、房屋維護和工作許可證申請與建築管理部門聯絡。
• 透過與供應商聯絡並更新線上入口網站請求來管理和處理所有歸檔請求。
• 維護辦公室銷毀箱並在需要時提出處置請求。
• 管理辦公室列印，如名片、小冊子印刷等。
• 管理和維護新冠個人防護用品，例如口罩和測試套件等。
• 支持公司活動，如農曆新年、聖誕節、屠妖節和開齋節、團隊建立、企業社會責任等。
• 節慶期間辦公室裝修支援。
• 需要時的其他臨時請求。

津貼和福利

• 佣金和獎金
• 附近的公共交通
• 中心位置
• 醫療保險

Job Responsibilities:

• To promote AEON products to customers.
• To achieve daily, weekly and monthly sales target.
• To provide excellent customer service.
• To achieve individual target as well as team target.
• Telemarketing duties are performed accurately and on time.
• To represent company in a positive and professional manner.
• To work with all personnel and outside contacts to satisfy clients and achieve company goals.
• To identify areas of improvement in the company and assist in creating and implementing solutions.

Requirements:

• Minimum SPM/STPM/Diploma/ Degree in any related field.
• Good team building and interpersonal skills, analytical and problem solving skills with the ability to communicate with people at all levels.
• Customer-focused and bottom line performance-driven personality.
• Strong command of English and the ability to speak other languages / dialects will be an added advantage.
• Pleasant personality and able to work with minimum supervision and independently.
• Individual with high commitment, hard Working & able to work under pressure.
• Doesn’t mind working long hours, flexible working hour and working during Weekend and/or Holidays.
• No experience are required as intensive training will be provided. Nevertheless, experience in telesales/telemarketing will be added advantage
• Fresh graduates are encouraged to apply

Perks & Benefits

• Nearby public transport
• Casual dress code
• Personal leave

Background on the role:

Our Contact Centre Sales and Service Representatives play a critical role in our organization, acting as the primary point of contact for our customers. As a Customer Service Representative, you will be responsible for delivering exceptional service by assisting customers with their questions, concerns, and requests. This includes resolving issues efficiently, providing accurate product information and ensuring positive overall experience. Your ability to listen and understand customer needs will be key in ensuring customer satisfaction and support with revenue generation via Sales through Service.

Why join us?

Build your career with an ever-growing, fast paced, dynamic team. A team which lives by “Speak Up” culture, who “works hard and plays hard”, who values diversity, who wants you to not just to stay but want to come to work, whose leaders will spend time with you, invest in your development, and promotes work – life balance.

What you’ll do:

Impact on the Business:

Competent in handling a range of banking enquiries to successfully support a customer in their banking needs. Handling inbound and outbound (where appropriate) customer interactions. Delivering a strong customer experience through each interaction, demonstrating ownership to drive first call resolution.

Customers / Stakeholders:

Adheres and drives HSBC’s values and behaviors in every customer interaction, always doing what is right. Focusing on our customer’s current requirements, while anticipating their changing future needs and priorities. Working hard to meet these needs, which could include supporting them with access to online facilities, banking products and services to helping them manage their accounts. Always delivering open and honest communication through the conveying of information in a simple and understandable ways to build customer relations. Taking personal responsibility for driving the right customer outcomes in a fast paced and changing environment.

Leadership & Teamwork:

A genuine interest in customers and a passion for the service you provide. Able to adapt to innovation and technological change to work smarter, improve service and connect with our customers more sustainably. Embraces and implements change that will improve our business performance. Ability to follow established procedures and use personal judgement to support customers. Demonstrates resilience to pressure and the challenges this brings while adapting to critical work demands with flexibility. Able to demonstrate an understating of the risks associated with role and responsibilities and the impact these have. Proactive desire for self-development in skills required to further support our customers and better their banking experience.

Operational Effectiveness & Control:

Suggests ideas and contributes to implementing of change to better support our customers. Responsible for own development and actively seeks ways to better their own skills and capabilities. Adherence to documented policies and procedures, whilst maintaining quality and compliance standards through use of various support tools and escalation points. Promotes and encourages the highest level of customer service in every interaction. Ability to effectively manage work schedules well, by being ready and available to handle customers’ enquiries efficiently. 

Qualifications

What you will need to succeed in the role:

• Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development.
• Takes pride in delivering what is promised in line with the customer and service expectations taking ownership and helping to drive first contact resolution whiles catering to need-based solutions.
• Ability to work in a high-volume, fast paced changing environment as required.
• Proficiency with personal computers and basic software packages and specialised applications.
• Excellent communication skills and is polite and friendly at all times.
• Equipped to deal with customer conversations by displaying patience and empathy.
• Ability to follow process and procedures to mitigate risk/errors.
• Must be competent to handle a set of core skills required for the role which includes general banking and credit card queries.

What additional skills will be good to have?

• Resilience in role will support the role holders in working in a busy work environment irrelevant of location.
• Regular changes to procedures and advances in technology will regularly impact the role holder. Therefore, pro-activeness and ability to embrace change will ensure success.
• A passion for continued learning will also support the role holder in their ability to gain stronger and better skills and capabilities.
• Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above. 
• As per business demand, candidates with immediate right to work locally and no relocation need will be prioritised. 
• The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role. 

Perks & Benefits

• Employee equity
• Central location