Total 111 Others level Customer Service job vacancies in Khlong Toei, Bangkok

As a Customer Success Manager, you will be responsible for everything about your portfolio of customers after the initial sale. You’ll work with other team members to drive the initial implementation and integration. You’ll educate established customers about new functionalities, best practices, industry developments and otherwise increase the value Activate delivers to their organization. You will develop a deep understanding of customer engagement and the Activate platform so as to create and evolve best practices around the technology. 

Responsibilities:

Client Servicing 

• Passionate about delivering great work 
• Proactively engage each account to ensure that every Activate functionality and offering is being leveraged, maximizing the value of each Activate subscription 
• Work with customers to develop a plan, including metrics for success that outlines how Activate will be addressing their immediate and future needs. 
• Provide continuing education for customers to maximize product usage. 
• Work cohesively with Sales, Product, Support and Data to ensure fast and managed implementation and deployment. 
• Constantly think of innovative ways Activate can increase renewals and drive long term customer success. A proactive approach is taken for each account where cross-selling and up-selling is made a priority. 
• Distribute product expertise through delivery of training and planning workshops to clients. 
• Pro-actively analyze customer product usage and provide strategic advice to the customer around how they can better engage their internal and external users 
•  Liaise with customers to track additional requirements and features 
• Work with product, support and R&D to meet customers’ requirements. 
• Work closely with data analysts to provide customers added value analytics and professional out of the system reports and insights. 

A Little About You

Curiosity drives your interest in what moves the market. A proven commercial leader, who can build and execute a sales strategy and plan, and be accountable for sales operations, such as forecast and pipeline management. You thrive in a fast-paced sales environment, have exceptional commercial acumen and very strong client relationship and negotiation skills. A proven people leader, who is passionate about developing and growing talent, who has a track record of building morale and high team engagement. You are a team player who has the ability to collaborate with peers and contribute to the success of NIQ Thailand. 

• Handle all Exchange & Return and Refund transactions efficiently and accurately whilst providing the highest standards of Customer Service.
• Attend to all complaints and claims in a friendly and professional manner, creating a positive experience for our customers, to ensure customers leave with a positive impression of the IKEA store and that they want to return and shop with us.
• Ensure the Exchange & Return Desk is always equipped with necessary tools and documents, and ultimately always available to serve customers throughout the day.
• Follow Cash Handling Procedures to ensure accuracy whilst dealing with transactions.
• Utilize information from Exchange & Refund System to detect, act upon and/or escalate any product faults and sales-related issues; involve the management team if needed.
• Contribute to the Exchange and Return action plan and take ownership for allocated deliverables.
• Communicate to customers the generous IKEA Refund Policy and explain all related details in a clear and informative manner.
• Actively work together with other departments to continuously improve the shopping experience for customers.
• To optimise the relationship with the customers to strive for sales growth and sustained long-term profitability for the company.

• Interface for customers for spare parts inquiries
• Co-operation with service area manager, field service engineers and manufacturing sites on quote, delivery for spare parts
• Preparation, follow up of quotes, order handing for spare parts orders, modernization and field service offer process
• Support for Team report and 2024 Work Instracutions 

The Application Support Engineer for Oracle Retail will be responsible for supporting, maintaining, and ensuring the performance of Oracle Retail applications. This role will focus on resolving technical issues, optimizing system performance, and working with cross-functional teams to troubleshoot and enhance Oracle Retail modules. The role includes day-to-day system monitoring, issue resolution, and coordination of updates and patches to ensure system reliability and minimal downtime.

Key Responsibilities:

• Provide functional and technical support for Oracle Retail applications, including but not limited to Retail Merchandising System (RMS), Retail Price Management (RPM), Retail Store Inventory Management (SIM), and Allocation.
• Troubleshoot and resolve production incidents and service requests related to Oracle Retail applications, ensuring timely resolution and minimal business disruption.
• Perform root cause analysis to identify recurring issues and implement permanent solutions.
• Collaborate with IT teams and Oracle Support to escalate, follow up, and resolve complex technical issues.
• Conduct regular system performance tuning and monitoring to ensure the stability and availability of Oracle Retail applications.
• Assist in the deployment of application updates, patches, and configuration changes.
• Support testing efforts for patches, updates, and enhancements in non-production environments.
• Maintain detailed documentation on issue resolution processes, configurations, and system changes.
• Participate in on-call rotations to ensure 24/7 application availability.

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

• 3+ years of experience in application support or a similar role, with a focus on Oracle Retail (RMS, RPM, SIM, or other Oracle Retail suite applications).
• Strong knowledge of Oracle databases, PL/SQL, and performance tuning.
• Experience with Oracle Retail integration points and knowledge of Oracle Retail data models.
• Hands-on experience with Unix/Linux operating systems and shell scripting.
• Familiarity with Oracle WebLogic and middleware technologies.
• Experience with Oracle Retail patching, upgrades, and environment management.
• Solid understanding of IT service management frameworks, such as ITIL.
• Experience with monitoring tools and application performance management (APM) tools.
• Ability to troubleshoot both functional and technical issues, analyze logs, and conduct root cause analysis.
• Strong communication skills to work with business users and cross-functional teams.
• Ability to work independently and as part of a team, with a strong customer service mindset.

Preferred Qualifications:

• Experience with cloud environments (e.g., Oracle Cloud, AWS) and Oracle Retail cloud solutions.
• Knowledge of Oracle Fusion Middleware, Java, or other relevant Oracle technologies.
• Experience working in a retail environment and familiarity with retail business processes.

With the mission of "Unleashing the potential of the manufacturing industry," CADDi strives to create a world that can realize each manufacturer’s strength to create a flat, non-hierarchical relationship between customers and manufacturers.

We are challenging to transform the entire manufacturing supply chain from both upstream and downstream and to create an infrastructure that encourages companies with global potential to grow.

We welcome those who can share CADDi's mission, vision, and culture.

We are looking for an experienced Customer Success Manager for our B2B SaaS Product, “Drawer”, to lead and build up our field sales team.

The members in the position will be responsible for building operations in Thailand and leading a customer success team, developing strategies to maximize customer satisfaction and retention, and fostering strong relationships with our customers.

If you're passionate about customer success and ready to make a significant impact on our startup's growth, we invite you to join us and lead our customer success efforts to new heights.

JOB RESPONSIBILITIES

·         Pre-Sales activity as a team:

o    Work closely with Field Sales member and provide trial or demo experience to enhance sales activities

o    Analyze customer pain point and consider and introduce potential use case to solve their problem

·         Customer Onboarding:

o    Lead the onboarding process for new customers, ensuring a smooth transition and understanding of our manufacturing solutions.

o    Collaborate with cross-functional teams to provide training and resources to customers..

·         Account Management:

o    Build and maintain strong, long-lasting relationships with key customer accounts.

o    Understand customers' unique needs and challenges, and work to align our solutions with their goal.

·         Customer Engagement:

o    Proactively engage with customers to gather feedback, address concerns, and identify opportunities for improvement.

o    Organize regular check-ins and reviews to assess customer satisfaction and product performance.

·         Product Knowledge:

o    Develop an in-depth understanding of our manufacturing products and services.

o    Stay updated on industry trends and best practices to provide valuable insights to customers.

·         Renewals and Upselling:

o    Manage customer renewals and proactively identify opportunities for upselling or cross-selling our manufacturing and drawer solutions.

·         Partnerships and Alliances:

o    Identify strategic partnerships and alliances that can enhance our market presence and customer acquisition efforts.

·         Reporting and Documentation:

o    Maintain detailed records of customer interactions and feedback.

o    Provide regular reports and updates to leadership on customer success efforts and outcomes.

·         Other general project management

o    Set and execute team goals and metrics (KGI/KPI)

o    Coordinate department projects to meet deadlines

o    Research and discover methods to increase customer engagement

o    Build an open-communication environment for your team

o    Monitor progress and submit performance reports

Qualifications

·         Proven 10-year work experience as field sales representative, especially in B2B Software sales

·         Hands on experience with CRM software and MS Excel

·         In-depth understanding of the sales administration process

·         Excellent interpersonal and team management skills

·         Strong analytical, leadership and organizational skills

·         Numerical abilities and problem-solving attitude

·         Analytical and creative thinking

·         Exquisite communication and interpersonal skills

·         Strong phone presence and experience dialing dozens of calls per day

·         Excellent verbal and written communications skills

·         Professional English skill

Preferred Qualifications

·         Experience in the manufacturing or relevant industry

·         Proven sales experience in software industry

·         Track record of over-achieving quota

·         Ability to multi-task, prioritize, and manage time effectively

·         Experience in business development, consulting, or digital transformation project

·         Japanese Language is plus but not required

Working hours

Monday to Friday 8:00 - 17:00 (Rest period: 12:00-13:00)

Salary increases & bonus

Salary review: twice a year

Allowances

In case visiting supply partners located outside of Bangkok for business reasons, the company will pay for transportation by reasonable means

Holidays

·         Annual paid leave: 12 days

·         Sick Leave

·         Personal Leave

·         Maternity Leave

·         Military Service Leave

·         Sterilization Leave

·         Training Leave

Welfare

·         Social insurance

·         Annual health check-up

·         Premium health insurance

·         Provident fund

·         Intensive training program (external or internal training courses, etc)

·         Company awards

·         Stock Options

·         Hybrid work environment to be discussed if that is the best way to maximize the productivity and performance

·         Others: Win Party, Year-end-party, team building, etc

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. Excited? Let’s see what it takes

12Go is the leading multimodal online travel agency based in Bangkok, Thailand. Founded in 2012, we offer train, flight, bus, and ferry tickets, as well as transfers, insurance, and other travel products globally.

At 12Go, our vision is to enable any customer to instantly book any route in the world. We develop technology to create memorable travel experiences for everyone, worldwide. Operating in more than 140+ countries, we have assisted over 4 million travelers, making their journeys easier and more enjoyable.

12Go employs over 200+ professionals globally. We have a performance-driven culture that emphasizes continuous feedback and professional growth.

• Bachelor's Degree in a relevant field. 
• Entry-level candidates are encouraged to apply.
• Strong written and verbal communication skills in English.
• Experience in Customer Support is advantageous.
• A TOEIC score of 650 or higher is preferred.

*Thai National only*

Responsibilities:

• Welcoming and distributing train tickets (Thai / English) to customers who make reservations through our website.
• Resolving customer issues via phone, email, or social media. (Thai/English).
• Providing assistance to customers and operators in obtaining the information they require.
• Communicate with other departments to accommodate their needs.
• Providing customers with trip details and travel advice, including updating information with the team when operators contact us.
• Working Hours: 8 hours per day with a one-hour break.
• Shift: 15:00 - 00:00
• Days Off: 2 days per week

• Interesting work with the product that allows millions of travelers to book their trips daily.
• Support our employee's wellness by offering:

• 9 days paid time off with an additional anniversary day off.

• Company Group Insurance covered Life, Accidental, Health IPD, Health OPD, Dental and Health Check-up & Vaccine.
• Personal sports allowance budget.
• Company gathering on team building/outing.

• Education and career planning benefits with

• Education platform for training with free courses and personal education budget.
• Equipment policy on financial assistance for purchasing Laptops.

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

Tasks and Responsibilities

• Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products
• First and second level technical support – calls/tickets/user interaction
• Provide prompt responses to IT related questions from end-users
• Reliable documentation of all end-user interactions in customer ticket system ‘Service Now’ (e.g., incidents, requests)
• Create, maintain, utilize knowledge articles
• Provide IT onboarding trainings to new starters
• Contribute to continuous improvement initiatives

• Language skills: fluent Thai and fluent English, other languages are a plus
• 2+ years of experience in a similar role
• Strong problem solving/analytical abilities
• Excellent communication skills and customer orientation
• Attention to detail and ability to multi-task, handling multiple stakeholders
• Ability to prioritize and willingness to work self-sufficiently and well organized
• Team player and supportive personality
• Experience in regulated IT environments is a plus (e.g. GxP)
• All candidates must provide a Criminal record not older than 3 months

• Broad range of activities, tasks, and projects

• Flexible working conditions
• Vouchers (B-day voucher, wedding, and new born surprise)
• Fishing for Friends program – our referral program
• Refreshments in the D-ploy office
• Further development and professional advancement
• Friendly and international working environment
• Company-sponsored events
• Competitive salary and various benefits

Is IT in your DNA?

The WordPress Support Specialist is responsible for providing top-notch support for our clients' WordPress websites. This includes troubleshooting technical issues, handling site updates, and assisting with site management on the Elementor platform and other WordPress builders. As a critical part of our 24/7 support team, the specialist should be customer-focused, have excellent problem-solving skills, and be able to work under pressure.

Responsibilities and Duties:

• Provide basic WordPress support which involves troubleshooting errors and helping clients set up features on their site via email, chat and calls, resolving issues related to their WordPress sites.
• Conduct regular site updates and maintenance on the Elementor platform and other WordPress builders.
• Troubleshoot and resolve issues related to WordPress themes, plugins, and core updates.
• Work closely with the development team to handle more complex issues or site enhancements.
• Participate in ongoing training to stay current with WordPress and Elementor developments.
• Provide excellent customer service, maintaining high customer satisfaction ratings.

The BAU (Business as Usual) Data Support role plays a critical part in keeping our data & analytics platform and solutions running smoothly and effectively. Your role will be responsible as a support engineer for modern big data platform in handling various types of tickets such as incidents, service requests, and inquiries. This requires detail-oriented, customer-focused, problem-solving skills and a passion for delivering high-quality support in a timely manner.  

Responsibilities:

Ticket Management:

• Act as the first point of contact for users facing issues related to data and reporting.
• Manage, track, and resolve incidents, service requests, and inquiries via the ticketing system.
• Classify and prioritize incoming tickets based on severity, impact, and urgency.
• Respond to and resolve user tickets in a timely and efficient manner.
• Escalate unresolved or complex issues to appropriate internal teams while maintaining clear communication with the users.

Incident Resolution:

• Diagnose, troubleshoot, and resolve data-related issues, including reporting errors, data discrepancies, and system malfunctions.
• Collaborate with other teams (data engineers, data scientists, data analysts, and other IT teams) to address complex issues.
• Provide clear and comprehensive updates to users on incident status and resolution timelines.
• Provide technical support to end-users via phone, email, chat, and ticketing system.

Service Request Fulfillment:

• Process user requests for new reports, data extracts, or updates to existing data views.
• Coordinate with relevant stakeholders to ensure requests are completed accurately and efficiently.

Inquiry Handling:

• Respond to user inquiries about reporting tools, data access, and system functionalities.
• Provide guidance and training to users on self-service reporting tools and best practices.
• Maintain an updated knowledge base for frequently asked questions and user guidance.
• Contribute to the development and maintenance of knowledge base articles.

Continuous Improvement:

• Analyze recurring issues and recommend changes to improve system stability and user experience.
• Collaborate with development and data teams to identify opportunities for automation and improved processes.
• Collaborate with other teams to improve system performance and user experience.
• Provide on-call support during evenings, weekends, or holidays as required.

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proficiency in SQL and database querying for troubleshooting and resolving data-related issues.
• Strong understanding of database management and concepts.
• Knowledge of data warehousing concepts and ETL processes.
• Experience with business intelligence and data visualization tools (e.g., Power BI, Oracle OBIEE, Oracle BIP).
• Familiarity with data visualization and reporting systems.
• Experience with cloud platforms (AWS, Azure, GCP, or Oracle Cloud).
• Strong analytical and problem-solving skills.
• Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
• Ability to manage multiple tasks, prioritize effectively, and work under pressure.
• Strong customer service orientation and detail-oriented with a focus on delivering high-quality results.

The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon completion of their stay. You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.

ABOUT US

At Teleport, we're the #1 logistics service provider in ASEAN, and we're all about making logistics simple, human, and quick, shaking up the industry across Southeast Asia. Our mission? To move things across Southeast Asia better than anyone else. We are driven by our values: Move with urgency—because time is crucial; Aim to pioneer—constantly innovating to stay ahead; Do it with intent—delivering with purpose and precision; and Keep it real—maintaining authenticity and transparency in all we do.

Learn more about #Teleport by checking out the link below:

https://www.home.teleport.asia/

A DAY IN A LIFE

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

• Support Head of Commercial to achieve revenue targets generated from solutions business
• Review sales executive performance to ensure that sales team achieve the revenue target assigned by the company 
• Manage relationships with customers and sales teams  to support revenue enhancement.
• Forecast revenue performance and industry trend to formulate the strategies to achieve the revenue target. 
• Other duty that assigned by superiors

SALARY RANGE : THB 14,400- THB 21,600

SKILLS & EXPERIENCE

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

• Oversee the team in Bangkok
• Supporting both the delivery and cargo team
• Support in coaching and team development
• Report on latest developments with regards to team and other stakeholders that works closely with customer care
• Re-define the existing processes

Working Conditions:

• Shifts: Your job may require you to work on specific shifts, such as morning, afternoon, evening, or night shifts. The duration of each shift can vary, depending on the organization's operational needs.
• Schedule: You will need to adhere to the schedule provided by the company, which specifies the days and times you are expected to work. The schedule may be consistent, such as working the same shift every day, or it may be rotational, where you alternate between different shifts or work on a rotating schedule.

QUALIFICATIONS & EXPERIENCE

• Will be required to work in shift
• Customer Service experience
• Experience in Cargo/Delivery and start up will be an added advantage
• Experience with E-mail, Chat and Social Media
• Able to communicate openly with all stakeholders
• Process driven/oriented
• Analytics driven

Work-Life at #TeamTeleport

● Hot desks - On site work with flexible workspace arrangement and provide you with a change of scenery maybe in a quiet area.
● Unlimited training -You will have access to a wide range of learning resources
● Ditch the Suit & Tie - Be comfortable as you are, express your inner Fashionista… as long as it's not a birthday suit!
● Growth opportunities - We embrace and take on opportunities to learn and grow at Teleport as we reimagine the way we do things. Yes, we meet the challenge

Retail Customer Success Executive is responsible for meeting the information and service requirements of an allocated list of retailers.  It is his/her objective to provide a high level of service and build a strong relationship with these retailers, and by doing so maximise retailer co-operation with GfK on the basis of free data exchange.

Retail Customer Success Executive cumulates retailer knowledge, ensures the retailer uses the data throughout their organisation and effectively sells and markets the company‘s additional services to the retailer.

Main Responsibilities

• Full responsibility for the report quality and timely delivery of reports to retailers.
• Keeping up to date records on contacts, correspondence and meetings with the retailers via Salesforce system.
• Ensure that all records for sending data to the retailers are up to date and accurate.
• Ensure high level of retailer servicing and establish good relationship with key contacts within your retailers.
• Ensure retailers are using GfK data and services throughout their organisation, thereby ensure that GfK data is an integral part of the retailers buying decisions.
• Organising and delivering presentations to key retailer contacts with the relevant product experts and ensuring that any queries during presentations are followed up satisfactorily.
• Identify and organise the training needs of your allocated number of retailers.
• Provide support to all areas of the business: Ops, Coding and Commercial Department.
• Responsible for the integrity of the retail deliverable for your group of retailers including a quarterly review process.
• Responsible for ensuring the accuracy of the data feed from your group of retailers including a bi-annual review.
• Should be actively improve/manage the speed of data delivery from the retailers.
• For the retailers you manage support the Coding Team in identifying ‘unknown’ products on data feeds.
• Support commercial team on identifying new business opportunities.
• Support commercial team on the recruitment of new retailers.

NielsenIQ Customer Success is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily. We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between NielsenIQ and clients. Our service and delivery are the reason clients will continue to invest in our products and service. To run independently the set-up & the execution of projects by compiling, analyzing, and interpreting sales, writing client reports, and constructing presentations.  

RESPONSIBILITIES 

• Summarize data in tables, charts, and graphs 
• Analyze and interpret sales data and consumer data + One NielsenIQ portfolio data 
• Deliver final reports and presentations (category overview as well as issue-based) building a story and final recommendations 
• Review data for errors and inconsistencies 
• Use internal tools and data sources 
• Follow and fully owns Center of Excellence (COE) ways of the working process, manages Clients'/Client Business Partners’ (CBPs') expectations 
• Interacts with client staff on routine issues 
• Independently discusses analysis design to best answer client questions with CBP/client 
• Discuss design and calculate the Quantified Business Opportunity 
• Drive time/cost-effectiveness on the project 
• Support meeting the COE objectives as a whole 
• Inspire peers and co-workers 

Position Overview

The Guest Service Supervisor works at assigned locations and events, speaking to Customers in order to persuade them to attend a preview presentation with Anantara Vacation Club.  They work closely with the general public, and with hotel colleagues. 

The Guest Service Supervisor oversees all Guest Service Representative locations to ensure the production of qualified tours through direct bookings, lead generation or package sales and oversees all the operational delivery of various on-site programs and campaigns. They work in accordance with budget targets established for each of AVC’s Preview Centre.

Key Responsibilities

Ensure  the following, both for you personally and for the GSRs under your leadership:

• Be the face of the company in the marketplace at your designated work locations.
• Know the package and rewards you are promoting to the public in appreciation of attending a preview presentation.
• Know the Preview Centre locations and assist the customer with maps and directions on how to get to their selected Preview Centre.
• Complete necessary paperwork for tour bookings generated during your designated shift.
• Call your booked guests the night prior to their preview date to confirm their attendance if required.
• Ensure sufficient collateral is in good condition and working order.
• Ensure your work location is neat and tidy.
• Attend scheduled team meetings.
• Phone Marketing Administration with tour bookings generated during your designated shift.
• Drive tour delivery from GSR, In-House, Referrals and all booth attendances.

• Drive potential qualified prospective leads from all GSR sites.
• Drive potential minivacation packages (hotel linkage) from specific GSR sites where Hotel Linkage mechanism is applicable.

• #LI-PS2