Total 130 Others level Customer Service job vacancies in Cleveland, OH

• Supports the Audit Readiness Strategic Initiative and ensures the Defense Finance and Accounting Service processes, systems, and documentation are sufficient to validate accurate balances reported in financial statements.
• Reconciles and analyzes extracted data to general ledger trial balances and subsidiary system records to identify, document, and resolve differences.
• Ensures reliability of data to produce auditable transactions for functional areas such as cash, receivables, payables, revenue, expenses, obligations, and expended appropriations.
• Reconciles and validates the data interfaced between systems for both the Legacy and Enterprise Readiness Program (ERP) systems.
• Studies and evaluates functions, processes, and procedures to identify workflow flaws and data integrity issues for the purpose of coordinating resolutions and eliminating audit exceptions.
• Contacts both departmental and field command levels to discuss regulatory changes, elicit input into development of operational modifications, and to explain intent or impact of various policies.

Starting at $90,825 Per Year (GS 12)

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo
Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

• Schedules patient appointments
• Coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary), ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and provides the necessary recommendations to ensure compliance or corrective actions and the appropriate level of access;
• Maintains effective and efficient communication with the patient, interdisciplinary team, VA Medical Centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge;
• Communicates with non-VA medical facilities; facilitate/process secure messaging with the patient and team; notify patients of appointments;
• Manage a tracking system for follow up care such as Return to Clinic Orders, Recall, consults, tests, etc.);
• Other assignments at this level include, but are not limited to, participating in team huddles and team meetings to manage and plan patient care;
• Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs;
• May work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record;
• Monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work); managing electronic wait list to verify and validate accuracy and resolve issues;
• Participating and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions;
• Participating in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care; evaluating patient information and clinic schedule lists to determine whether patient is vested;
• Educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider.
• Plans and organizes work with general assistance from the supervisor as to meet local and VA-wide time frames to complete analysis requirements, reports and special assignments and only refers to the non-routine and high technical problems to his/her supervisor;
• Responsible for reporting backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or the record;
• Maintaining the confidentiality of information obtained to carry out required duties;
• Routinely communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information;
• Works independently making decisions based on guidelines, precedents and regulations and performs duties in such a manner that only minimal supervision is required.

Work Schedule: Monday - Friday; 8am - 4:30pm
Recruitment Incentive (Sign-on Bonus): Not Authorized
Permanent Change of Station (Relocation Assistance): Not Authorized
Pay: Competitive salary and regular salary increases
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Telework is at the hiring manager's discretion. Details be discussed with hiring manager during the interview process
Virtual: This is not a virtual position.
Functional Statement #: 91463-A
Permanent Change of Station (PCS): Not Authorized

Starting at $46,077 Per Year (GS 6)

The Program Support Assistant duties include, but are not limited to:

• Independently manage the daily workload of the Beneficiary Travel Program.
• Provides travel reimbursement and/or transportation at Government expense to beneficiaries and their attendants traveling to and from VA facilities and other places for the purpose of examination, treatment or care.
• Correctly determining eligibility for the program, and processing requests.
• Responsible for determining veteran eligibility status for Beneficiary Travel reimbursement and completing mileage reimbursement claim payments.
• Ensures all beneficiary travel reimbursement claims are entered into the Beneficiary Travel Self Service System (BTSSS).
• Enters travel claims received from veterans and review the accuracy of requests and eligibility determination.
• Responsible for organizing and scanning documents associated with travel reimbursement claims.
• Reviews medical records and submits all documents for payment utilizing appropriate control points for reference.
• Responsible for explaining the regulatory guidelines to beneficiaries submitting any travel reimbursement claims to the VAMC for consideration of payment.
• Communicates with Beneficiary Travel Supervisor/Mobility Manager(s) regarding technical issues related to claims processing.
• Prepares correspondence to Veterans concerning eligibility and counsels' veterans who do not meet criteria for travel reimbursement or any of the Veterans Transportation Program's (VTP) services.
• Performs work involving the collection, compilation, and/or tracking of data and statistical information in support of beneficiary travel reimbursement for approved veterans for the entire medical center operation and other initiatives.
• Act as a liaison for staff members who are seeking guidance on a wide variety of travel-related concerns.
• Establishes and maintains general office files.
• Maintains databases to track records pertaining to any and all of the Veteran Transportation Program services in accordance with VTP policies and guidelines.
• Serves as backup to the Veterans Transportation Service (VTS) coordinator in accordance with the VTS program.
• Coordinates transportation arrangements as requested, verifies purpose of travel, makes determinations on special requests and modes of transportation and contacts clinical staff for additional information, if necessary.
• Works closely with administrative and clinical personnel across the medical center as professionals and team members.
• Responds to client requests and seeks resolution of complaints and will forward unresolved complaints to supervisor, when appropriate.

Work Schedule: Monday - Friday, 8:00am - 4:30pm
Telework: Not Available
Position Description/PD#: Program Support Assistant/PD931110
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Authorized
Permanent Change of Station (PCS): Not Authorized
PCS Appraised Value Offer (AVO): Not Authorized

Starting at $46,077 Per Year (GS 6)

VA offers a comprehensive total rewards package. VHA Physician Total Rewards.

Education Debt Reduction Program (Student Loan Repayment): Learn more.
EDRP Authorized: Former EDRP participants ineligible to apply for incentive. Contact brandon.hughes2@va.gov, the EDRP Coordinator for questions/assistance

Pay: Competitive salary, annual performance bonus, regular salary increases
Paid Time Off: 50-55 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year and possible 5 day paid absence for CME)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory
CME: Possible $1,000 per year reimbursement (must be full-time with board certification)
Malpractice: Free liability protection with tail coverage provided
Contract: No Physician Employment Contract and no significant restriction on moonlighting

This is an OPEN CONTINUOUS ANNOUNCEMENT and will remain open until February 28, 2025. The initial cut-off date for referral of eligible applications will be every Friday until the positions are filled.

The VA Northeast Ohio Healthcare System is recruiting for a Psychiatrist. The physician serves as the Supervisory Psychiatrist for the psychiatry service personnel within the Mental Health Ambulatory Care Clinic (MHACC) located in Louis Stokes VA Medical Center. The major duties include, but are not limited to:

• Oversees direct reports including psychiatrists, nurse practitioners, nurses, psychologists, neuropsychologists, clinical social workers, marriage and family therapists, licensed professional mental health counselors, addiction therapists, vocational rehabilitation specialists, and peer support specialists.
• Monitors work performance to ensure that requirements are satisfied; and interpret and process a wide variety of data related to program planning in the specialized needs of the Veterans.
• Conducts ongoing program evaluation and data-driven quality improvement projects that monitor the effectiveness of clinical operations within the MHACC.
• Collaborates with Mental Health leadership, region/facility BHIP leads, team leads, and Group Practice Manager to ensure that they provide the highest quality of care to veterans served.
• Prepares special reports and responses, Congressional responses, briefing papers, issue briefs, and decision papers for Medical Center leadership, which may be highly sensitive, confidential, and complex; is a requirement of the position.
• Serves as high level liaison with local, state, and national officials; community based special interest groups; community-based agencies and other health care providers; and representatives of affiliate institutions of higher learning (e.g., professional schools of medicine, nursing, psychology, social work, etc.).
• Ensures timely access to care of patients assigned to each BHIP team, in accordance with local and national policies.
• Performs psychiatric evaluations on a diverse population, including geriatric and post-deployment combat Veterans who are mentally ill and may have psychosocial issues such as homelessness, unemployment, or poor support systems.
• Diagnoses psychiatric disorders as specified in the DSM-V by means of observation, interview and mental status examination, medical examination, and integrated interpretation of the results of psychological tests, laboratory tests, radiologic procedures, and personal and family history.
• Delivers pharmacological (including clozapine, buprenorphine, naloxone, and ketamine) and psychotherapeutic treatment of psychiatry disorders as specified in DSM 5.
• Orders diagnostic tests and consultation and will be able to make appropriate treatment decisions based on the review of those findings.

Work Schedule: Monday-Friday; 8:00am-4:30pm

Starting at $240,000 Per Year (VM 15)

What skills and experience we're looking for

Role:PLC Coordinator

Academy:Outwood Academy Redcar

Start Date:January 2025

Salary (Actual Salary):£21,170 - £21,867

Working Pattern:32.5 Hours Per Week,Monday to Friday,Term Time + 5 days.

About the Academy:

Outwood Academy Redcar welcomes students aged 11-16, located in the coastal town of Redcar near Middlesbrough in the North-East region.

Our academy is known for its warm and supportive environment, with a focus on inclusion and providing opportunities and experiences beyond the classroom for our students.

There is a real sense of togetherness within the team of staff, who work closely to consistently manage our high standards, creating a calm environment conducive for learning and achievement.

About the Role:

Outwood Academy Redcar seeks to appoint a colleague to coordinate our bespoke provisions to our wonderful student community. You will join our existing Inclusion team and become a member of the Outwood family. Working as part of the Inclusion team, you will promote the learning and welfare of vulnerable students with a view to achieving full integration back into mainstream school, following a measurable provision delivered by yourself. This is a challenging but rewarding role for the right candidate. You will work closely with the senior leadership team and the Inclusion team to manage the room and provide appropriate and personalised timetables for individual students and groups.

We are sure you already have the aspiration to 'transform lives' and this role will allow you to explore the possibilities of delivering alternative courses to cohorts of students to provide them with relevant qualifications. We believe that all teaching and support staff posts within our Family of Schools are key posts in terms of supporting student success and achievement across a broad range of subjects and experiences. As such we are keen to recruit dedicated and ambitious professionals who will add value to our Academy in both academic terms and through involvement in the fabric of learning and success beyond the classroom.

What the school offers its staff

What will we do for you?

The Academy benefits from being part of the Outwood Family of Schools and you will be joining a highly innovative, inspirational and ambitious organisation. The Trust guarantees every member of staff CPD and development opportunities.

• A competitive salary with pay progression
• A fantastic pension and additional benefits
• Flexible family friendly policies from day one
• Wellbeing and Employee Assistance Programme
• Our Workload Charter with guaranteed CPD every week and much more (for teaching roles)

Commitment to safeguarding

Outwood Grange Academies Trust is committed to safeguarding and promoting the welfare of children. All appointments are made in accordance with safer recruitment practices and the statutory guidance in Keeping Children Safe in Education. Online checks will be carried out on all shortlisted candidates, and all appointments are subject to an enhanced DBS check, satisfactory references and checks regarding suitability to work with children.

• Plans work to be accomplished by subordinates, establish priorities and prepare schedules for completion of work.
• Makes changes in the organization of work and assignment of functions or duties to positions as necessary to fully use employee skills, accommodate changes in workload, improve work flow, reduce back logs and provide smooth flow distribution.
• Provides advice and guidance on more complex/difficult matters of the military processing realm, provides instructions and guidance for operation of the automated system.
• Examines completed actions to ensure and determine validity, propriety, accuracy, and adequacy of action taken.
• Researches and uses performance measures/standards to evaluate and monitor operational performance of assigned functional area.
• Gives informal training and cross-training on military pay entitlements, regulatory guidance, finance operating procedures and transactions processing.
• For vacancies filled at less than the full performance level of the position, duties will be developmental in nature.

Starting at $56,704 Per Year (GS 8-9)

• Develops performance standards and major performance objectives, evaluates the performance of subordinates and provides advice and assistance on performance.
• Develops career plans, identifies and makes provision for training and professional development needs of subordinates.
• A guide the unit in the development of the unit works plan, prioritizes workload and makes assignments considering difficulty and complexity of work and employees capabilities.
• Responsible for planning, designing, revising, deploying, and maintaining the managerial information requirements portion of the migratory financial management and accounting systems used throughout the Department of Defense.
• Monitors and reviews the financial management and accounting systems development progress with functional and Department of Defense representatives.
• Determines need for systems changes/enhancements, evaluates system recommendations and develops functional descriptions for required changes, coordinating the documents at all levels throughout the Department of Defense.
• Provides professional expertise regarding systems changes needed due to legislation or management direction
• Serves as liaison with personnel from other systems which interface with the migratory financial management and accounting systems, ensuring that all interface requirements are identified and addressed.
• Represents the DFAS Headquarters at meetings and conferences with Department of Defense and other Government Agencies to discuss and resolve issues and problems pertinent to financial Management and accounting systems.
• Performs other duties as assigned.

Starting at $108,003 Per Year (GS 13)

The Department of Medicine at the VA Northeast Ohio Healthcare System is seeking a full-time Nurse Practitioner (NP) interested in an Acute Medicine position working in our Community Living Center (CLC). The CLC is a 174-bed post-acute care facility that provides Veterans with skilled nursing care, skilled physical and/ or occupational rehabilitation, and dementia care. Primary responsibilities include comprehensive medical care of our CLC residents as part of their interdisciplinary team, including but not limited to the following:

• Provide clinical care management to CLC residents through weekly visits/ encounters: perform resident interviews and physical examination, obtain appropriate workup and expert consultations as needed with medical and/ or surgical subspecialists, coordinate care with other specialties and disciplines to elaborate comprehensive disease and medication management care plans, complete history and physical as well as progress notes.
• Provide episodic acute care as dictated by the needs of the Veterans: identify changes in condition, complete assessment, initiate treatment, and initiate transfer and transfer documentation when a Veteran moves to a higher level of care, readmission documentation upon their return, and discharge planning and documentation.
• Recognize and understand resident medical and psychosocial needs and identify resources to meet those needs and achieve desired outcomes pertinent to their CLC stay and post-CLC disposition, in collaboration with mental health specialists, case management and social work, as well as CLC leadership.
• Participate in a cohesive interdisciplinary model of care through collaboration with other CLC disciplines within defined venues such as weekly interdisciplinary team rounds, discharge meetings, bioethics meetings, mental health meetings, wound care meetings etc.
• Educates patients and families on numerous health care topics and issues.
• Identify opportunities for improvement and initiate performance improvement processes using interdisciplinary performance approaches to improve care delivery within the CLC.
• Participate in performance improvement projects as assigned, as well as cover for care planning meetings.
• Assume a leadership role in utilizing problem solving methodologies to resolve system and/or process problems that impact Veteran care, staff performance, and/or systems improvements.

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: Days: Monday - Friday 8:00am to 4:30pm, to include evenings/weekends if applicable.
Telework: Not Available.
Virtual: This is not a virtual position.

Starting at $106,907 Per Year (VN 00)

• Provide managers with objectively based information for making decisions on the administrative and programmatic aspects of organization operations and management.
• Develop, analyze, and provide financial management information for the supported organization.
• Monitor fiscal integrity and accuracy of monthly accounting data.
• Conduct studies of a limited scope on such things as the supported organization’s budget, financial, administrative functions to improve and simplify processes and maximize resource utilization.
• Develop data to justify new or modified projects related to facilities, security, safety or other administrative area for the purpose of determining the best solution and funding justification.

Starting at $62,630 Per Year (GS 9)

• Plans, organizes, coordinates, directs, and controls the work of the division.
• Revises and develops work methods to support division priorities.
• Ensures proficient resource utilization and quality of work performed and services rendered; writes/establishes policies and procedures within division.
• Maintains the highest technical and professional authority to make final decisions in the types of claims considered most difficult or critical which commit the Federal Government to unusual liability.
• Forecasts workload of the division, both short and long range so adequate funds, staffing, space, equipment and supplies will be planned for, budgeted, and provided.
• Reviews written correspondence to individuals, Congressional, White House, or other special inquiries for approval
• Serves as technical advisor to Regional Office Director for the administration of Compensation and Pension programs related to the program.
• Establishes and build relationships with stakeholders to exchange or distribute information regarding agency programs or policies.
• Ensures equal opportunities for all division employees and supports Equal Employment Opportunity (EEO) policy/goals.
• Collaborates with station management and Division Chiefs in deciding on and/or coordinating work-related changes affecting other units or divisions.
• Consults with supervisors and union representatives/officials to discuss and resolve employee performance issues, complaints or grievances.

Work Schedule: Monday - Friday | 8:00 am to 4:30 pm.
Compressed/Flexible: Available.
Telework: Available, as determined by agency policy.
Virtual: No, this is NOT a virtual position.
Position Description | PD# Supervisory Veterans Service Representative (Assistant Veterans Service Center Manager) (AVSCM) | 37977A.
Financial Disclosure Report: Selectee will be required to complete a Confidential Financial Disclosure Report, OGE-450, under 5 CFR 2634.904(a) prior to entering on duty and annually thereafter.

Starting at $127,627 Per Year (GS 14)

• Supervises a team of Paralegal Specialists involved in processing commercial and support garnishments, bankruptcies, involuntary allotments, divisions of retired pay, survivor benefit plan deemed elections, and associated court actions.
• Assigns and reviews work, monitors work in progress, and reports production and management information as required.
• Provides technical assistance to the team paralegals in the interpretation of laws, regulations, and complex cases.
• Review cases, phone logs, writing up errors; answering paralegal and customer service representative system processing questions; handling difficult customer service calls.
• Process the more complex cases such as writs of garnishment, requests for involuntary allotments from active duty pay, applications for direct payments to former spouses from retired pay for child support.
• For vacancies filled at less than the full performance level of the position, duties will be developmental in nature.

Starting at $75,777 Per Year (GS 11-12)

• Receive and review various court orders to determine the sufficiency of the legal documentation submitted for consideration.
• Analyze facts of individual case and research the laws to determine whether statutory requirements (i.e. service to process, exemption of pay, or other support provisions) have been met.
• Provide advice/assistance to customers; make determinations of legal validity regarding all forms of garnishments, involuntary allotments, and bankruptcies and applications under Uniformed Services Former Spouses' Protection Act.
• Conduct legal research regarding pay, garnishments, involuntary allotments, bankruptcies, or collections.
• For vacancies filled at less than the full performance level of the position, duties will be developmental in nature.

Starting at $51,203 Per Year (GS 7-9)

Location: Middlesbrough

Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

We're looking for people who are passionate about care, and who want to help others to join our amazing teams. We don't require you to have any previous social care experience, what we do need from you is to have the Right to Work in the UK, as we are NOT able to offer Health and Care Worker visas. Additionally, you are required to have a full UK driving license with access to your own vehicle.

If you're looking for a job that can be flexible around your lifestyle there are a variety of shift patterns available to work in mornings, afternoons, evenings or weekends.

At Helping Hands, we can offer the following benefits

• Paid mileage of 35p per mile between calls
• Early Pay App request up to 50% of your pay in advance of pay day
• Earn up to £100 for referring a friend
• Our care assistants are directly employed by us giving you access to holiday entitlement and our pension scheme
• Apprenticeship opportunities available to existing staff
• Support to complete nationally recognised qualifications including your Care Certificate and NVQs. Your career development is important to us if you want to progress, we can help!
• FREE Blue Light Card national discount card for hundreds of retailers
• Annual pay reviews based on cost of living

Being a Care Assistant means you need to be adaptable, kind-hearted and put others first. Your role may include:

• Providing companionship
• Support with personal care such as showering, bathing and toileting
• Helping with mobility around the home
• Overseeing medication and providing medical support
• Helping around the house with cleaning, cooking and tidying
• Running errands such as food shopping or picking up prescriptions

• Reviews and analyzes monthly production reports and cycle update results to ensure systems continuity.
• Initiates comprehensive corrective action and/or improvement direction to maintain military pay and accounting data integrity
• Performs analysis of and studies regarding military pay financial status reports.
• Researches problems, defines the cause and effect and recommends a variety of resolution approaches for solutions.
• Participates in meetings to resolve system and operational problems, secure information on new requirements and provide technical information regarding system content.
• Provides professional and technical advice to fellow staff, operating managers, the Director for Military Pay and Field Offices.
• Provides specific subject matter assistance to field personnel when inquiries address MMPA/DJMS problems and concerns.
• Reviews systems change proposals and determines applicability and recommends the best course of action based on compliance with regulations, soundness, feasibility and impact.
• Prepares detailed reports of these findings and discusses them with the appropriate functional expert.

Starting at $51,203 Per Year (GS 7-11)

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Lifestyle Co-ordinator. Variety, fun, and a rewarding career is what you can expect.

We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

The Role


Helping residents to remain as active and independent as possible
Helping identify residents’ unique goals and implement personalised activity plans
Supporting residents explore new interests, engage in physical activities, and enjoy themselves in a stimulating and homely environment
Working with families, residents, and local communities to create meaningful experiences for residents
Create a sense of fun, flexibility, and creative thinking to provide new experiences and activities to meet a diverse range of interests
Offer a mature, sensible outlook showing commitment, initiative, and desire to enhance the lives of residents


Some of our benefits by joining the Care UK family


Wagestream- access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


Career Development

We have our own Learning Academy to provide excellent training and induction programs for all new to or experienced Lifestyle Coordinators and we will give you all that’s needed to have a successful career with us. Our high quality, innovative training and coaching will support the development of your skills throughout your career with us.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours