Total 42 Others level Customer Service job vacancies in Bonnyrigg, EH19 2DA

Be part of making lives better as a Bank Support Worker at Aberbeeg in Abertillery and experience what delivering great healthcare should feel like.

Use your knowledge, experience, and caring nature to make a positive difference to the lives of people with Mental Health conditions.

You’ll be looked after, with a fulfilling career where you’re valued, recognised, and supported, with colleagues there for you and a culture built on kindness and teamwork.

There’s also a range of training and development options available to help you achieve your career aspirations, allowing you to grow and succeed as a Support Worker and beyond. Over 2,000 staff had a promotion last year, that’s 25% of the workforce, so the opportunities really are there.

What you will be doing You will join an inclusive and supportive team that works well together to provide care to people with a range of Mental Health conditions, using your knowledge and skills to help people along their recover pathway towards leading a valued and fulfilled life.

Your day-to-day will include ward rounds, analysing behaviours and adapting care accordingly with colleagues, updating patient records, and providing overall care and support, which may include assisting with personal hygiene.

It can be quite a challenging environment at times, so a positive attitude, compassion, resilience and vigilance are important. But it is hugely rewarding to see people improve because of your involvement, knowing that you’ve made someone’s life better.

The shift pattern is 12.5 hours a day, 3-4 days a week including nights and weekends.

Where you will be working

Location: Aberbeeg, Abertillery, NP13 2DA

You will be working at Aberbeeg, a 12 bedded low secure service for men, ensuring that each person in your care receives an individualised formulation of needs and that the treatment delivered is appropriate.

Working as part of a multidisciplinary team, you will devise a collaborative twelve week therapeutic timetable and smart goals for service users, which is then reviewed and changed to reflect the development and achievements made for the next period of care.

Aberbeeg is located within the boundaries of the county borough of Caerphilly, set in 11.5 acres of land with beautiful views of the Welsh countryside.

What you will get

• Hourly rate of £13.50 (inc of 12.07% Holiday Uplift)
• Two and a half weeks paid induction
• Free meals and parking
• Mandatory training to ensure you are fully able to do your job at the best of your ability.
• Wellbeing support and activities to help you maintain a great work-life balance.
• Pension contribution to secure your future (Optional)

About your next employer

You will be working for an established, stable and agile company with over 8,000 employees and a unique approach to the delivery of care. With a network of over 90 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move.

Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally.

Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person’s individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure.

Be part of making lives better as a Support Worker at Aberbeeg in Abertillery and experience what delivering great healthcare should feel like. Use your knowledge, experience, and caring nature to make a positive difference to the lives of people with Mental Health conditions You’ll be looked after, with a fulfilling career where you’re valued, recognised, and supported, with colleagues there for you and a culture built on kindness and teamwork. There’s also a range of training and development options available to help you achieve your career aspirations, allowing you to grow and succeed as a Support Worker and beyond. Over 2,000 staff had a promotion last year, that’s 25% of the workforce, so the opportunities really are there. Experience is essential for this position What you will be doing You will join an inclusive and supportive team that works well together to provide care to people with mental illness, personality disorders, mild learning disability and/or drug and alcohol complications, using your knowledge and skills to help people along their recover pathway towards leading a valued and fulfilled life. Your day-to-day will include ward rounds, analysing behaviours and adapting care accordingly with colleagues, updating patient records, and providing overall care and support, which may include assisting with personal hygiene. It can be quite a challenging environment at times, so a positive attitude, compassion, resilience and vigilance are important. But it is hugely rewarding to see people improve because of your involvement, knowing that you’ve made someone’s life better. The shift pattern is 12.5 hours a day, 3-4 days a week including nights and weekends. Where you will be working Location: Aberbeeg, Abertillery, NP13 2DA Aberbeeg is a low secure hospital for men. Our Multidisciplinary Team (MDT) puts least restrictive practice at the centre of every individualised plan of care. Aberbeeg is located within the boundaries of the county borough of Blaenau Gwent. Set in 11.5 acres of land with beautiful views of the Welsh countryside. What you will get Annual salary of £25,743.90 (40.25 hrs per week) The equivalent of 33 days annual leave (inc Bank Holidays) – plus your birthday off! Free meals and parking Wellbeing support and activities to help you maintain a great work-life balance. Career development and training to help you achieve your career goals. Pension contribution to secure your future. Life Assurance for added peace of mind. Enhanced Maternity Package so you can truly enjoy this special time. There are also a range of other benefits including retail discounts and special offers and much more. About your next employer You will be working for an established, stable and agile company with over 8,000 employees and a unique approach to the delivery of care. With a network of over 90 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move. Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally. Elysium Healthcare follows safer recruitment of staff for all appointments. It is a requirement that all staff understand it is each person’s individual responsibility and are committed to promoting and safeguarding the welfare of service users. Candidates will be subject to an Enhanced DBS disclosure.

Be part of making lives better as a Support Worker at Aberbeeg in Abertillery and experience what delivering great healthcare should feel like.

Use your knowledge, experience, and caring nature to make a positive difference to the lives of people with Mental Health conditions

You’ll be looked after, with a fulfilling career where you’re valued, recognised, and supported, with colleagues there for you and a culture built on kindness and teamwork.

There’s also a range of training and development options available to help you achieve your career aspirations, allowing you to grow and succeed as a Support Worker and beyond. Over 2,000 staff had a promotion last year, that’s 25% of the workforce, so the opportunities really are there.

Experience is essential for this position What you will be doing

You will join an inclusive and supportive team that works well together to provide care to people with mental illness, personality disorders, mild learning disability and/or drug and alcohol complications, using your knowledge and skills to help people along their recover pathway towards leading a valued and fulfilled life.

Your day-to-day will include ward rounds, analysing behaviours and adapting care accordingly with colleagues, updating patient records, and providing overall care and support, which may include assisting with personal hygiene.

It can be quite a challenging environment at times, so a positive attitude, compassion, resilience and vigilance are important. But it is hugely rewarding to see people improve because of your involvement, knowing that you’ve made someone’s life better.

The shift pattern is 12.5 hours a day, 3-4 days a week including nights and weekends.

Where you will be working

Location: Aberbeeg, Abertillery, NP13 2DA

Aberbeeg is a low secure hospital for men. Our Multidisciplinary Team (MDT) puts least restrictive practice at the centre of every individualised plan of care.

Aberbeeg is located within the boundaries of the county borough of Blaenau Gwent. Set in 11.5 acres of land with beautiful views of the Welsh countryside.

What you will get

• Annual salary of £25,743.90 (40.25 hrs per week)
  
• The equivalent of 33 days annual leave (inc Bank Holidays) – plus your birthday off!
• Free meals and parking
• Wellbeing support and activities to help you maintain a great work-life balance.
• Career development and training to help you achieve your career goals.
• Pension contribution to secure your future.
• Life Assurance for added peace of mind.
• Enhanced Maternity Package so you can truly enjoy this special time.

There are also a range of other benefits including retail discounts and special offers and much more.

About your next employer

You will be working for an established, stable and agile company with over 8,000 employees and a unique approach to the delivery of care. With a network of over 90 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move.

Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally.

Elysium Healthcare follows safer recruitment of staff for all appointments. It is a requirement that all staff understand it is each person’s individual responsibility and are committed to promoting and safeguarding the welfare of service users. Candidates will be subject to an Enhanced DBS disclosure.

Communication and Working Relationship Skills To communicate effectively with people using services taking into account any communication difficulties they may have and responding appropriately. To provide support within the home environment, within a community settings or on mental health wards. To work in a way that acknowledges the personal, social, cultural and spiritual strengths and needs of the individual. To support patients/service users to prepare for meetings regarding their care e.g. assessments, ward rounds, clinical meetings etc. To support patients/service users to access information on health promotion, mental and physical wellbeing and integrate into their recovery. To maintain accurate and complete records consistent with legislation, policies and procedures. To support individuals with understanding their rights and choices within the service. To foster and maintain good working relations with members of community teams, health and social care workers, inpatient services, GPs, carers and other agencies. To model personal responsibility, self-awareness, self-belief, self-advocacy and hopefulness. To support engagement with local resources, opportunities and activities within the Trust and in communities to establish connections to maximise opportunities for taking on socially valued roles and a positive identity. Analytical and Judgemental Skills The post holder will be aware of and will work within their own limits and competencies. Report any untoward incidents, safeguarding concerns or unusual occurrences to the manager/senior clinician immediately. Be able to identify a situation that requires escalation to a manager i.e. safeguarding, patient risks, and environmental risks. To be able to share their own lived experience responsibly in line with codes of conduct and Peer Support training programme. Planning and Organisational Skills Be punctual for work and conduct themselves in a professional manner in accordance with Trust Policies. To plan and manage own diary in collaboration with the wider team and maintain accurate records of all activity. To liaise appropriately with other Agencies as part of supporting the delivery of care. To attend meetings and any other formal/informal communication events linked to the work of the team and the wider Peer Support workforce, as directed by the team leader and Peer Support Leadership team. Responsibility for Patient/Client Care, Treatment and Therapy To share ideas about ways of supporting self-defined recovery goals, drawing on personal experiences and a range of coping, self-help and self-management techniques. To provide support to individuals in gaining choice, developing and managing meaning and purpose of life and independence, and maintaining dignity and self-respect. To assist others to create their own Recovery plans and make and record advance decisions. To model peer support values of inclusivity, respect, reciprocity, mutuality and to work in a way that is non-directive, progressive, strength-based, safe and recovery focused. To accompany service users to appointments/meetings/activities of their choice and performing a range of practical tasks, aligned to recovery goals. To monitor mental health and report changes to qualified staff so that the care plan can be kept fully up to date. Be aware of fluctuations in mental health. Working with carers involved in a persons self-defined recovery. Be able to respond effectively to any concerns of abuse and know procedures they need to follow to escalate their concerns. To support access and facilitation of activity sessions both on a one-to-one and group basis for service users. To have the ability to use their lived experience to connect with, explore and safely develop a mutual relationship with patients. This relationship is the basis for jointly understanding the patients own resources and applying these. Responsibility for Policy and Service Development Implementation Report using the risk management system any observed incidence of unprofessional behaviour, accidents/incidents, untoward occurrences or faulty equipment. Comply with universal Infection Control precautions and procedures. To complete all core training requirements and other appropriate training courses relevant to the PSW role, as agreed with their local line manager. To comply with all relevant Trust policies, protocols and procedures, including those relating to Equality and Diversity, Health and Safety and Confidentiality of Information and any others relevant to the role. To attend clinical, business & service development meetings as required. Responsibility for Finance, Equipment and Other Resources Assist in maintaining safety and security of the environment. Maintain cleanliness and tidiness of the environment (including equipment). To have knowledge and understanding of counter fraud. The post holder will have no direct responsibility for finance, but they will need to adhere to relevant Trust policies on travel, expenses etc. To use Trust NHS resources in a sustainable way. Responsibility for Human Resources, e.g. Supervision, Training, HR Advice and Management To participate in the Trusts mandatory training and the PSW training programme. To participate and attend appropriate training courses and continued professional development opportunities as agreed by the team manager. To participate in and support students learning along with other members of the team. To participate development and engagement opportunities considered appropriate to the PSW role and as identified in their appraisal. To contribute to their annual appraisal. To receive regular line management supervision as arranged by the ward/service manager. To make full use of clinical supervision, peer support with other peer workers and other support as necessary in order to remain well and safe in their PSW role. This protected time will enable them to work in a supportive way with the challenges of using lived experience to support people with potentially difficult and distressing issues. Responsibility for Information Resources and Administrative Duties Maintain up to date electronic records in a timely and accurate manner. To regularly access emails and other information through the Trusts intranet. Maintain confidentiality of information being aware of Trust policies and local protocols and keeping up-to-date with changes. Work in accordance with lone working policy.

Job Description

ESSENTIAL

Evidence of competency in literacy and numeracy skills such as a minimum of three standard grades level 3 passes or above to include Mathematics and English or equivalent. SVQ 2 or equivalent is an acceptable alternative.

Some practical experience or demonstration of competency in the use of word processing and standard PC software packages.

Demonstrable competency in keyboard and clerical skills; SVQ 2 or equivalent is an acceptable alternative.

Experience in a similar office environment, with a working knowledge of modern office equipment would be desirable.

Closing Date - Thursday 5th December

Interview Date - Week Beginning 9th December

Requirements

Position Title: Office Support Assistant

Directorate: Children, Young People and Partnerships

Location: Lasswade High School

Contract Status: Fixed Term until 26/06/2025

Hours of Work: 36 hours per week

Working Pattern: Monday-Thursday 8-4.15pm (30 min unpaid break) Fri 8-1pm

Weeks per year: 39

Please note that it is Midlothian Councils policy that successful applicants will be appointed to the first point on the salary scale.

Based on 36 hours over 39 weeks per year, the minimum actual salary for this position is £22,322.32 per annum.

Responsibilities

This post is considered Regulated Work with Children under the Protection of Vulnerable Groups (Scotland) Act, 2007. Therefore, it is an offence to apply if you are barred from working with children.
Successful candidates will require PVG Scheme membership for Regulated Work with Children, You will be required to join the Scheme or undergo a PVG Scheme Update check prior to commencing employment with Midlothian Council, the cost of which will be met by you. For further information on the PVG Scheme please visit www.disclosurescotland.gov.uk

The Individual

If you have difficulty applying for this post or accessing attached documents, or if you have a disability and reasonable adjustment is required, please call 0131 271 3063 to speak to a member of the Recruitment Team stating the post reference number.

Midlothian Council is currently undergoing a period of transformation, changing and improving the way it delivers services in Midlothian. As a consequence, there are a number of existing employees for whom we are committed to seeking suitable alternative employment within the Council in accordance with our legal obligations. Candidates are advised that, for some vacancies, internal candidates in this situation will be interviewed before the wider selection pool and a slightly longer delay may be experienced before application outcomes can be advised to you. Thank you for your patience in this matter.

If you are a trainee of a Midlothian Council Training Programme, have a disability or you are a care experienced young person you are eligible for a guaranteed interview if you meet the essential criteria for the post.

Proud member of the Disability Confident employer scheme

Medical Receptionist
Hours: Part-time or Full-time | Flexibility required | 8:00 AM to 6:00 PM | Monday to Friday
Location: Cleveland
Contract: Permanent and Locum options available
Pay: Dependent on contract

Job Summary

• We are seeking a reliable, motivated Receptionist to join our friendly and dynamic team at our busy surgery.
• The ideal candidate will have excellent telephone and face-to-face communication skills, along with a passion for providing outstanding service to our patients.
• This is a diverse role, where no two days are the same, so we're looking for someone who thrives in a fast-paced environment and enjoys interacting with people.

Main Duties & Responsibilities

• Patient Interaction: Answer telephone calls, face-to-face enquiries, and online queries. Assess patient needs and guide them to the appropriate services.
• Appointment Scheduling: Use the EMIS clinical system to schedule appointments, manage queries, and maintain accurate appointment records. Full training on the EMIS system will be provided.
• Administrative Support: Assist with general administrative tasks, including processing patient information, distributing messages, and providing support to the clinical team.
• Team Collaboration: Act as the central point of contact for patients and work closely with both the clinical and administrative teams to ensure efficient service delivery.
• General Reception Duties: Greet patients, assist with inquiries, and support the smooth running of the practice with various administrative tasks.

Key Skills & Experience
Essential:

• Experience of working with the general public.
• Excellent communication skills (both written and verbal).
• Strong IT skills (email, Word, etc.).
• Good time management and organizational skills.
• Ability to work independently and as part of a team.
• Flexibility to work across a range of hours.
• Experience in a GP practice or primary care setting.
• Administrative experience in a healthcare environment.

Benefits:

• Four weekly payroll runs
• £250 Welcome Bonus
• £250 training allowance
• Excellent pay rates
• Exceptional referral bonuses
• Specialists mental health consultants offering single point of contact
• Frequent notifications for upcoming opportunities via text and email
• Ltd & PAYE payment options available
• Nationwide provider of mental health staff to over 40 different NHS trusts offering mental health services and over 200 local authorities.
• FREE DBS disclosures provided via fast track online services
• FREE Occupational Health Check and Immunisations
• £150 Switching Bonus - If you're unhappy with your current agency or simply fancy a change, Service Care Solutions will give you £150 for bringing your current contract to us.
• £250 Welcome Bonus - We are offering a Welcome Bonus of £250, paid after completion of 150 hours in your new placement.
• £750 Referral Bonus - Simply refer your friend. If they get the role, we'll give you up to £750.

To Apply: Please contact Eleanor: eleanor.binns@servicecare.org.uk | (01772) 208 963

Position: Domestic Assistant FULL TIME
Care home: Ravensdale
Location: Whinmoor, Leeds, LS14 2DA
Contract type: FULL TIME
Rate: £11.44 Per Hour
Care home CQC rating: Good



Do you take pride in your cleaning standards and attention to detail? As a Domestic Assistant, you’ll ensure that our home is clean and welcoming for the people who live and work here.

As part of our Domestic Team, you’ll carry out all daily and weekly cleaning routines, including dusting, mopping, polishing and vacuuming.

You’ll clean all areas in the home including people’s bedrooms, lounges, kitchens, bathrooms, kitchens and offices.

This is an exciting opportunity to use your skills to make a real difference every day.

Join us as a Domestic Assistant at Ravensdale care home in Leeds.



About Exemplar Health Care
Ravensdale is part of Exemplar Health Care, a leading provider of nursing care for adults living with complex and high acuity needs.

We support adults living with complex mental health needs, dementia, neuro-disabilities and physical disabilities.

As well as stable and secure employment opportunities, we offer great benefits and perks, and plenty of opportunities to learn, develop and progress.



About the role
Our Domestic Assistants ensure that our home maintains high standards of cleanliness and hygiene.

No two days will ever be the same, but your day-to-day responsibilities will include:

carrying out all daily and weekly cleaning routines, as well as ad-hoc duties
cleaning and tidying designated areas around the home including bedrooms, lounges, kitchens, bathrooms, kitchens and offices
cleaning duties including dusting, mopping, polishing and vacuuming
using equipment such as carpet cleaning machines
supporting with washing and drying laundry, as required
reporting breakages, damage, defects and hazards
building trust and promoting choice, dignity and independence.
You’ll put our people at the heart of everything you do – whether that’s hoovering our residents’ bedrooms or polishing their photo frames. We can guarantee that whatever you bring to the role, you’ll see great rewards.

If you haven’t worked in the care sector before, we’ll help you feel right at home from the start with our induction, buddy, and ongoing training programmes.

Download our job description to read more:

https://brochures.exemplarhc.com/view/189451103/



About you
We value relevant experience but it isn’t essential for this role.

Above all, you’re someone who identifies with our values of fun, integrity, responsiveness, success and teamwork.

You’re also:

kind, caring and understanding
someone with a keen eye for detail
an excellent team player
passionate about high standards of cleanliness, with great housekeeping skills
a positive person with a can-do attitude
a great listener and communicator.


What we offer
We offer great rewards and perks including:

regular supervision, peer support, learning opportunities and career prospects
access to wages before payday
retail and lifestyle discounts
free DBS check
24/7 counselling and support
Blue Light Card eligibility.


How to apply
Sound good? We’d love to hear from you. Click the button to ‘APPLY NOW’.

For an informal chat about joining us, call us on 01977 630830 or email pod2@exemplarhc.com

Please note, applicants must be authorised to work in the UK. We’re unable to sponsor or take over sponsorship of an employment visa at this time.

Be part of making lives better as a Bank Support Worker at Aberbeeg in Abertillery and experience what delivering great healthcare should feel like. Use your knowledge, experience, and caring nature to make a positive difference to the lives of people with Mental Health conditions. You’ll be looked after, with a fulfilling career where you’re valued, recognised, and supported, with colleagues there for you and a culture built on kindness and teamwork. There’s also a range of training and development options available to help you achieve your career aspirations, allowing you to grow and succeed as a Support Worker and beyond. Over 2,000 staff had a promotion last year, that’s 25% of the workforce, so the opportunities really are there. What you will be doing You will join an inclusive and supportive team that works well together to provide care to people with a range of Mental Health conditions, using your knowledge and skills to help people along their recover pathway towards leading a valued and fulfilled life. Your day-to-day will include ward rounds, analysing behaviours and adapting care accordingly with colleagues, updating patient records, and providing overall care and support, which may include assisting with personal hygiene. It can be quite a challenging environment at times, so a positive attitude, compassion, resilience and vigilance are important. But it is hugely rewarding to see people improve because of your involvement, knowing that you’ve made someone’s life better. The shift pattern is 12.5 hours a day, 3-4 days a week including nights and weekends. Where you will be working Location: Aberbeeg, Abertillery, NP13 2DA You will be working at Aberbeeg, a 12 bedded low secure service for men, ensuring that each person in your care receives an individualised formulation of needs and that the treatment delivered is appropriate. Working as part of a multidisciplinary team, you will devise a collaborative twelve week therapeutic timetable and smart goals for service users, which is then reviewed and changed to reflect the development and achievements made for the next period of care. Aberbeeg is located within the boundaries of the county borough of Caerphilly, set in 11.5 acres of land with beautiful views of the Welsh countryside. What you will get Hourly rate of £13.50 (inc of 12.07% Holiday Uplift) Two and a half weeks paid induction Free meals and parking Mandatory training to ensure you are fully able to do your job at the best of your ability. Wellbeing support and activities to help you maintain a great work-life balance. Pension contribution to secure your future (Optional) About your next employer You will be working for an established, stable and agile company with over 8,000 employees and a unique approach to the delivery of care. With a network of over 90 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move. Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally. Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person’s individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure.

Be part of making lives better as a Bank Support Worker at Aberbeeg in Abertillery and experience what delivering great healthcare should feel like.

Use your knowledge, experience, and caring nature to make a positive difference to the lives of people with Mental Health conditions.

You’ll be looked after, with a fulfilling career where you’re valued, recognised, and supported, with colleagues there for you and a culture built on kindness and teamwork.

There’s also a range of training and development options available to help you achieve your career aspirations, allowing you to grow and succeed as a Support Worker and beyond. Over 2,000 staff had a promotion last year, that’s 25% of the workforce, so the opportunities really are there.

What you will be doing You will join an inclusive and supportive team that works well together to provide care to people with a range of Mental Health conditions, using your knowledge and skills to help people along their recover pathway towards leading a valued and fulfilled life.

Your day-to-day will include ward rounds, analysing behaviours and adapting care accordingly with colleagues, updating patient records, and providing overall care and support, which may include assisting with personal hygiene.

It can be quite a challenging environment at times, so a positive attitude, compassion, resilience and vigilance are important. But it is hugely rewarding to see people improve because of your involvement, knowing that you’ve made someone’s life better.

The shift pattern is 12.5 hours a day, 3-4 days a week including nights and weekends.

Where you will be working

Location: Aberbeeg, Abertillery, NP13 2DA

You will be working at Aberbeeg, a 12 bedded low secure service for men, ensuring that each person in your care receives an individualised formulation of needs and that the treatment delivered is appropriate.

Working as part of a multidisciplinary team, you will devise a collaborative twelve week therapeutic timetable and smart goals for service users, which is then reviewed and changed to reflect the development and achievements made for the next period of care.

Aberbeeg is located within the boundaries of the county borough of Caerphilly, set in 11.5 acres of land with beautiful views of the Welsh countryside.

What you will get

• Hourly rate of £13.50 (inc of 12.07% Holiday Uplift)
• Two and a half weeks paid induction
• Free meals and parking
• Mandatory training to ensure you are fully able to do your job at the best of your ability.
• Wellbeing support and activities to help you maintain a great work-life balance.
• Pension contribution to secure your future (Optional)

About your next employer

You will be working for an established, stable and agile company with over 8,000 employees and a unique approach to the delivery of care. With a network of over 90 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move.

Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally.

Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person’s individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure.

Key Responsibilities:
1. Supervise and lead a team of customer service representatives, providing guidance, support, and coaching to ensure team success.
2. Monitor and evaluate customer service performance metrics, including call quality, response times, and customer satisfaction scores.
3. Develop and implement training programs to enhance the skills and knowledge of customer service representatives.
4. Handle escalated customer inquiries and complaints, resolving issues promptly and effectively.
5. Collaborate with other departments, such as sales, marketing, and operations, to improve overall customer experience and service delivery.
6. Analyze customer feedback and data to identify trends and opportunities for improvement.
7. Maintain a positive and professional work environment, fostering teamwork and collaboration among team members.
8. Create and maintain documentation of customer service processes, procedures, and best practices.
9. Stay informed about industry trends, best practices, and emerging technologies to continuously improve customer service operations.
10. Perform other duties and responsibilities as assigned by management.

Position: Health Care Assistant
Care home: Ravensdale
Location: Whinmoor, Leeds, LS14 2DA
Contract type: Various
Rate: £11.44 per hour
Care home CQC rating: Good



Are you a caring, compassionate and cheerful person with lots to give? Join us as our new Health Care Assistant at Ravensdale care home in Leeds.

As a Health Care Assistant, you’ll support adults living with complex care needs to live their best lives.

This role will give you a tremendous sense of achievement and pride – you’ll be making a real difference each and every day.

And, you can be proud to work for one of the country’s leading providers. The number of our homes rated ‘Good’ and ‘Outstanding’ far exceeds the national average.



About Exemplar Health Care
Ravensdale is part of Exemplar Health Care, a leading provider of nursing care for adults living with complex and high acuity needs.

We support adults living with complex mental health needs, dementia, neuro-disabilities and physical disabilities.

As well as stable and secure employment opportunities, we offer great benefits and perks, and plenty of opportunities to learn, develop and progress.



About the role
Our Health Care Assistants support people to live their best lives, whatever that looks like to them.

No two days will ever be the same, but your day-to-day responsibilities will include:

supporting people with their personal care
assisting people at meal times
understanding individual health and wellbeing needs
encouraging and supporting people to take part in social activities, both in and out of the home
promoting choice, dignity, independence and respect
completing and maintaining care records.
We have higher-than-average staffing levels when compared to other care providers. There are usually up to six colleagues on each unit that supports around ten people, giving you more time to spend with the people you support.

Download our job description to read more:

https://brochures.exemplarhc.com/view/1029766837/



About you
We value relevant experience and qualifications, but they aren’t essential for this role.

Above all, you’re someone who identifies with our Exemplar Health Care values of fun, integrity, responsiveness, success and teamwork.

You’re also…

caring, kind, understanding and calm
able to deal with, and defuse, challenging situations
energetic and outgoing, with a positive, can-do attitude
a great listener and communicator.
You’ll put people at the heart of everything you do.

If you haven’t worked in the care sector before, we’ll help you feel right at home from the start with our induction, buddy and ongoing training programmes.



What we offer
We offer great rewards and perks including:

regular supervision, peer support, learning opportunities and career prospects
access to wages before payday
retail and lifestyle discounts
free DBS check
24/7 counselling and support
Blue Light Card eligibility.


How to apply
Sound good? We’d love to hear from you. Click the button to ‘APPLY NOW’.

For an informal chat about joining us, call us on 01977 630830 or email Pod2@exemplarhc.com .

Please note, applicants must be authorised to work in the UK. We’re unable to sponsor or take over sponsorship of an employment visa at this time.

Position: Health Care Assistant
Care home: Ravensdale
Location: Whinmoor, Leeds, LS14 2DA
Contract type: Various
Rate: £11.44 per hour
Care home CQC rating: Good



Are you a caring, compassionate and cheerful person with lots to give? Join us as our new Health Care Assistant at Ravensdale care home in Leeds.

As a Health Care Assistant, you’ll support adults living with complex care needs to live their best lives.

This role will give you a tremendous sense of achievement and pride – you’ll be making a real difference each and every day.

And, you can be proud to work for one of the country’s leading providers. The number of our homes rated ‘Good’ and ‘Outstanding’ far exceeds the national average.



About Exemplar Health Care
Ravensdale is part of Exemplar Health Care, a leading provider of nursing care for adults living with complex and high acuity needs.

We support adults living with complex mental health needs, dementia, neuro-disabilities and physical disabilities.

As well as stable and secure employment opportunities, we offer great benefits and perks, and plenty of opportunities to learn, develop and progress.



About the role
Our Health Care Assistants support people to live their best lives, whatever that looks like to them.

No two days will ever be the same, but your day-to-day responsibilities will include:

supporting people with their personal care
assisting people at meal times
understanding individual health and wellbeing needs
encouraging and supporting people to take part in social activities, both in and out of the home
promoting choice, dignity, independence and respect
completing and maintaining care records.
We have higher-than-average staffing levels when compared to other care providers. There are usually up to six colleagues on each unit that supports around ten people, giving you more time to spend with the people you support.

Download our job description to read more:

https://brochures.exemplarhc.com/view/1029766837/



About you
We value relevant experience and qualifications, but they aren’t essential for this role.

Above all, you’re someone who identifies with our Exemplar Health Care values of fun, integrity, responsiveness, success and teamwork.

You’re also…

caring, kind, understanding and calm
able to deal with, and defuse, challenging situations
energetic and outgoing, with a positive, can-do attitude
a great listener and communicator.
You’ll put people at the heart of everything you do.

If you haven’t worked in the care sector before, we’ll help you feel right at home from the start with our induction, buddy and ongoing training programmes.



What we offer
We offer great rewards and perks including:

regular supervision, peer support, learning opportunities and career prospects
access to wages before payday
retail and lifestyle discounts
free DBS check
24/7 counselling and support
Blue Light Card eligibility.


How to apply
Sound good? We’d love to hear from you. Click the button to ‘APPLY NOW’.

For an informal chat about joining us, call us on 01977 630830 or email Pod2@exemplarhc.com .

Please note, applicants must be authorised to work in the UK. We’re unable to sponsor or take over sponsorship of an employment visa at this time.

An opportunity has arisen for an Occupational Therapy Assistant (OTA) position for applicants with an interest in working with people with a range of mental health conditions at The Brooker Centre. The Brooker Centre is a mental health hospital with two wards. - Bridge ward is a male acute ward and Weaver Ward is a female acute ward.

The successful applicant will be working as a key member of the occupational therapy service on Weaver Ward. We are looking for self-motivated and caring individuals who can facilitate group activities, 1:1 sessions and assist the qualified occupational therapy staff as required. Hours are Monday to Friday and 9 - 5.

The post holder will be responsible for assisting in the development and delivery of treatment and care plans where appropriate under the direction and supervision of a qualified Occupational Therapist and in collaboration with the ward manager.

The post holder will be required to actively work as part of The Multi-Disciplinary Team.

The Post Holder will be expected to work in an innovative way to support the smooth running of the Ward and will be required to offer individual and group activities alongside Occupational Therapy staff .

Theses duties will extend to using The Occupational Therapy Process to assist in assessment, planning and the implementation of Therapeutic Activities within an In-Patient Mental Health Setting

The Post Holder will be required to work collaboratively and flexibly with Nursing and Support Worker staff to ensure meeting the diverse needs of service users and the function of the wards.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Under the direct or indirect Clinical Supervision of a Qualified Occupational Therapist you will undertake the following duties:

1. To support, with direction, Service Users’ with activities throughout the therapeutic day. This will be under the supervision of senior Nurses, Occupational Therapists, Physiotherapists, Psychological Therapists and Speech and Language Therapists.

2. Undertake specific tasks within Occupational Therapy assessments with Service users using a Person Centred Approach in order to assist the Occupational Therapist to identify appropriate Occupational Therapy interventions.

3. Work innovatively and effectively and take responsibility for carrying out a range of activities under non directive supervision where the overall goal is clear to support and deliver the provision of a programme of meaningful and purposeful activities of daily living that relate to Service Users Formulation and Goal Plans.

4. Assist in planning and facilitate both individual and group work with Service Users and take an active role in implementing agreed plans/tasks in familiar or defined contexts.

5. To support the Service Users’ to engage with their Shared Activity Planner and support the Service Users’ to engage in their choice of activity. There is an expectation to engage with service users on enhanced observations as part of their recovery journey

6. Be fully involved in The Occupational Therapy Process to ensure Service Users increase their independence and well being through skill and knowledge development and apply clinical reasoning to this approach.

7. Participate in the provision of a varied and interesting range of timetabled activities that support Service Users to achieve identified goals.

8. Exercise initiative and independence in carrying out delegated activities at a Professional level.

9. Be aware of, and apply, the principle of risk assessment and management to all aspects of clinical work including, where appropriate, the provision of information to The Multi Disciplinary Team.

10. Maintain the health, safety and security of others and contribute to and comply with risk assessment.

11. To contribute to formal Occupational Therapy record keeping and reports and provide feedback on Service Users occupational functioning. Assist in the development of treatment and care plans where appropriate

12. Undertake delegated tasks to contribute to the safe and smooth running of the service.

13. Work closely with The Multi Disciplinary Team at all times and involve Nursing Staff and Support workers fully in activity sessions.

14. To maintain links with other agencies, both statutory and voluntary in order to support recovery and discharge planning

15. Take some supervisory responsibility for the work of others in the implementation of routine work within identified and agreed scope of practice.

16. Participate in the management of incidents in line with The Trusts Policy and Procedure.

17. Where appropriate be involved in clinical audit activity.

18. Collate information about resources – both within the service environment and in the community – for Service Users access/utilisation.

19. Receive clinical supervision from a Qualified Occupational Therapist on a regular basis.

20. Maintain a safe working environment with particular regard to the environment and Occupational Therapy resources and equipment.

21. Facilitate/Co-facilitate and support service users to attend service user forums, core integrated therapy groups, care pathway groups and risk related treatment programmes and undertake any training required as part of these integrated groups.


This advert closes on Wednesday 20 Nov 2024

1. Supervise and lead a team of customer service representatives, providing guidance, support, and coaching to ensure team success.
2. Monitor and evaluate customer service performance metrics, including call quality, response times, and customer satisfaction scores.
3. Develop and implement training programs to enhance the skills and knowledge of customer service representatives.
4. Handle escalated customer inquiries and complaints, resolving issues promptly and effectively.
5. Analyze customer feedback and data to identify trends and opportunities for improvement.
6. Maintain a positive and professional work environment, fostering teamwork and collaboration among team members.
7. Create and maintain documentation of customer service processes, procedures, and best practices.
8. Stay informed about industry trends, best practices, and emerging technologies to continuously improve customer service operations.
9. Perform other duties and responsibilities as assigned by management.

Qualifications:
Bachelor's degree in business administration, marketing, or any other subject with related experience preferred .

Position: Domestic Assistant
Care home: Ravensdale
Location: Whinmoor, Leeds, LS14 2DA
Contract type: BANK Zero Hour Contract
Rate: £12.82 Per Hour
Care home CQC rating: Good



Do you take pride in your cleaning standards and attention to detail? As a Domestic Assistant, you’ll ensure that our home is clean and welcoming for the people who live and work here.

As part of our Domestic Team, you’ll carry out all daily and weekly cleaning routines, including dusting, mopping, polishing and vacuuming.

You’ll clean all areas in the home including people’s bedrooms, lounges, kitchens, bathrooms, kitchens and offices.

This is an exciting opportunity to use your skills to make a real difference every day.

Join us as a Domestic Assistant at Ravensdale care home in Leeds.



About Exemplar Health Care
Ravensdale is part of Exemplar Health Care, a leading provider of nursing care for adults living with complex and high acuity needs.

We support adults living with complex mental health needs, dementia, neuro-disabilities and physical disabilities.

As well as stable and secure employment opportunities, we offer great benefits and perks, and plenty of opportunities to learn, develop and progress.



About the role
Our Domestic Assistants ensure that our home maintains high standards of cleanliness and hygiene.

No two days will ever be the same, but your day-to-day responsibilities will include:

carrying out all daily and weekly cleaning routines, as well as ad-hoc duties
cleaning and tidying designated areas around the home including bedrooms, lounges, kitchens, bathrooms, kitchens and offices
cleaning duties including dusting, mopping, polishing and vacuuming
using equipment such as carpet cleaning machines
supporting with washing and drying laundry, as required
reporting breakages, damage, defects and hazards
building trust and promoting choice, dignity and independence.
You’ll put our people at the heart of everything you do – whether that’s hoovering our residents’ bedrooms or polishing their photo frames. We can guarantee that whatever you bring to the role, you’ll see great rewards.

If you haven’t worked in the care sector before, we’ll help you feel right at home from the start with our induction, buddy, and ongoing training programmes.

Download our job description to read more:

https://brochures.exemplarhc.com/view/189451103/



About you
We value relevant experience but it isn’t essential for this role.

Above all, you’re someone who identifies with our values of fun, integrity, responsiveness, success and teamwork.

You’re also:

kind, caring and understanding
someone with a keen eye for detail
an excellent team player
passionate about high standards of cleanliness, with great housekeeping skills
a positive person with a can-do attitude
a great listener and communicator.


What we offer
We offer great rewards and perks including:

regular supervision, peer support, learning opportunities and career prospects
access to wages before payday
retail and lifestyle discounts
free DBS check
24/7 counselling and support
Blue Light Card eligibility.


How to apply
Sound good? We’d love to hear from you. Click the button to ‘APPLY NOW’.

For an informal chat about joining us, call us on 01977 630830 or email [POD EMAIL ADDRESS].

Please note, applicants must be authorised to work in the UK. We’re unable to sponsor or take over sponsorship of an employment visa at this time.