Total 423 Others level Customer Service job vacancies in BUMC Phoenix (1111 E McDowell Rd)

Lead Support Worker
Bath BA1
Permanent, part-time (35hpw). Office hours - Monday - Friday
£24,664 to £26,123 per annum [pro rata] and great benefits including Health Cash Plan
Home, a place where you belong
Want to be part of a team that really cares and empowers you to help change a customer’s life for the better? As our Lead Support Worker, you’ll be at the heart of supporting our customers who have housing needs to develop their skills to live more independently in the community. You’ll make a big difference each day as you help our customers achieve their hopes and aspirations. Amazing we know!
Typical day as a Lead Support Worker (known by us as Coordinator)
• Creating support plans with your customers and coordinating our small team of Support Workers working to the plans.
• Working with people aged 18+ who may of experienced homelessness
• Helping customers with daily living activities such as making meals, shopping, budgeting, maintaining their tenancy and moving onto independent accommodation if they are able.
• Carrying out risk assessments, support planning, goal setting and regular reviews.
• Cuppas, chats and catch ups. There’s no rushing from one customer to the next here! Plenty of time to collaborate with colleagues too.
Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK!
You bring
• Passion to support our customers to live their best life, working collaboratively with an eye for detail.
• Experience of creating person-centred support plans and supporting colleagues in working to work to the plans.
• Experience of coordinating and assessing customer referrals.
• The ability to work on your own initiative, remain calm under pressure and have a resilient approach
Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.  This remains under regular review
Our team
Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You’ll join our team, who come from different walks of life and are here to support you as you make yourself at Home!
Job details
• We’re open to agreeing a work pattern with you
• Where we’re flexible with you, we do need to meet the needs of our customers. That may mean adapting your start or finishing times on occasion.
• Able to use technology for creating and updating support plans, complete online learning and to collaborate with colleagues.
• You’ll need an Enhanced DBS check done and we pay for that.
A place where you belong
Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!
What’s in it for you?
• 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
• Colleagues really matters to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
• Learn more about our benefits on our website.
Find out more
Click APPLY NOW to see our Support Coordinator Job Description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.  
Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk.

Proud member of the Disability Confident employer scheme

• Directs, plans, and assigns work priorities for subordinates, demonstrates expertise in all phases of claims processing, and has final technical authority over the final work product.
• Advises the division manager or assistant division manager on the daily operation of assigned team(s) (e.g., performance and workload management), in order to achieve goals and objectives of VA benefits programs as they relate to the division.
• Liaises with other government and non-government agencies such as Veterans Service Organizations (VSO) to facilitate cooperative efforts/exchanges in programs benefiting Veterans.
• Responsible for supervising personnel (e.g., issues supervisory instructions, evaluates subordinate performance, hears and resolves employee complaints, effects disciplinary actions, identifies training needs, and conducts interviews to include making recommendations for position appointments, promotions, or reassignments).
• Provides oversight when responding to higher-level inquiries or obtaining necessary information or evidence to ensure pending claims are properly adjudicated.
• Maintains effective labor/management relationships, and accomplishing personnel management duties in accordance with applicable laws, policies, labor/management agreements, and employment opportunities, laws, directives, and regulations.

Starting at $88,520 Per Year (GS 13)

Duties include, but are not limited to:

• Performs the duties of the Team Coach in his/her absence and shares in those responsibilities on a daily basis.
• Ensures that the team's quality and timeliness of service meets performance indicator goals.
• Responsible for the cost-effective use of resources to accomplish the team's assigned outcomes.
• Gathers, interprets, and recommends appropriate action based on a wide range of data addressing service concerns.
• Analyzes and interprets laws, rules, and regulations and their effect on the establishment of new policies, procedures, and/or methods of operation.
• Monitor leave balances, approve/deny leave, and certify timecards.
• Run production and workload reports.
• Communicate with senior management.

Work Schedule: Monday - Friday 8:00 am - 4:30 pm
Telework: Available
Virtual: This is not a virtual position.
Position Description/PD#: Supervisory Veterans Service Representative (Assistant Coach) / 02102A
Relocation/Recruitment Incentives: Not authorized
Financial Disclosure Report: Not required

Starting at $74,441 Per Year (GS 12)

• Work requires application of administrative and analytical skills and techniques to ensure that PRC programs and private contractors are abiding by the established requirements and practices as it pertains to payments for services rendered.
• Serve as the specialist responsible for evaluating and reporting on the PRC claims section program provided by PIMC and its service unit Tribes.
• Participates in activities involved in the planning and implementation of the Resource and patient Management System (RPMS), PRC and referred care information system (RCIS) software.
• Serves as the Claims Supervisor over the claims staff working in the Purchased Referred Care.

Starting at $90,833 Per Year (GS 12)

• Operates electronic cash register and the meal tracker system.
• Receives cash from customers and provides change. Safeguards money, keeps cash locked except when making change.
• Sets up food service counters, tables and stands with designated food and non-food items.
• Serves cafeteria-style and assembles patient trays and nourishments.
• Assists cooks using portion control scales and measuring recipe ingredients.

Starting at $22.64 Per Hour (WG 4)

• Oncology Clinical Nurse Specialist develops care plans and participates in patient care planning which involves the assessment and evaluation of the patient's condition and needs.
• Responds to phone calls from oncology patients and their families, evaluates problem severity, provides advice, and discusses case with oncology NP and/or physicians when appropriate including scheduling patient for office visit.
• Performs immediate and ongoing clinical care assessments for oncology patients and families.
• Administers therapeutic measures as prescribed by physicians such as medications, treatments, intravenous solutions, blood transfusions, volume expanders, irrigations, arterial and venous blood specimens.

Total Compensation Package - Check out IHS's outstanding total compensation package for this job: Total Compensation | Pay (ihs.gov)

Starting at $99,371 Per Year (GS 11)

Duties include but not limited to:

• Completes both routine and complex assignments involved identifying and troubleshooting issues related to VLAN configuration, IP addressing, sub-netting, HL7, DICOM, Access Control List (ACL) and network security across the medical device network.
• Manages, troubleshoots and maintains complete systems of computerized networks, databases and servers including but not limited to biomedical information systems that store or facilitate patient information.
• Implements and plans for new and emerging technologies including but not limited to diagnostic modalities, network management and storage, and virtual data centers.
• Leads development of disaster recovery procedures for critical systems to be enacted in the event of device failure.
• Completes both routine and complex assignments involved in the installation, maintenance, modification, troubleshooting, repair and calibration of these complex therapeutic, diagnostic and life support medical devices and systems.
• Investigates, remediates and documents recalls and safety alerts within established timeframes.
• Provides training and education as appropriate to medical technology end users and clinical staff.
• Represents Biomedical/Clinical Engineering department on committees and in meetings as delegated by supervisor.

Work Schedule: Monday to Friday, 7:00 am to 3:30 pm
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 0000
Relocation/Recruitment Incentives: May be Authorized
Permanent Change of Station (PCS): Not Authorized
PCS Appraised Value Offer (AVO): Not Authorized
Financial Disclosure Report: Not required

Starting at $100,495 Per Year (GS 12)

Duties include but not limited to:

• Maintains databases in order to support agency, regional, and departmental goals for reporting accurate and pertinent information
• Performs data entry and retrieval, prepares reports, and updates program cost components and supporting documentation for the maintenance management system
• Updates program cost components and supporting documentation.
• Coordinates the agency wide Assessment Survey, asset inventory, and comprehensive Quality Assurance, Quality Compliance.
• Ensures accurate and timely records and professional operational data are entered into databases.

Starting at $51,207 Per Year (GS 7)

NOTE: The first 50 qualified candidates will be referred to the Selecting Official. Additional candidates will be referred based on hiring needs.

The Personnel Security Assistant serves as an Assistant to the Personnel Security Specialist and assures that all appointees have the appropriate level of security/suitability clearance commensurate with their assignment. Work assigned is of a very confidential and highly sensitive nature.

Major duties may include, but not limited to:

• Reviews information submitted by the requesting office to validate level of background required, enters appointee information into a local data base tracking system and refers appointee for fingerprinting.
• Enters appropriate data in required databases related to an appointee's suitability from a wide variety of sources.
• Performs audits of official personnel folders to assure that information related to suitability is properly recorded and filed.
• Initiates, reviews and releases appointees background investigations in the Office of Personnel Managements, National Background Investigation Service (NBIS) or in conjunction with the VA- Adjudication Center.
• Regularly monitors the status of specific pending items, compiles data to produce reports, follows up to determine status and records results.
• Takes and transmits electronic fingerprints for appointees or when the Federal Bureau of Investigation (FBI) returns fingerprints unclassifiable for various reasons.
• Assemble position descriptions and functional statements for the Personnel Security Specialist for review.
• Serves as the initial point of contact for new appointees including but not limited to paid or without compensation employees, volunteers, students, residents, and contractors.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: Monday - Friday, 8:00 a.m. - 4:30 p.m. (Hours may vary to cater Pacific or Mountain Standard Time based upon Service Line's Needs)
Telework: This is NOT telework eligible.
Virtual: This is NOT a virtual position.
Position Description/PD#: Personnel Security Assistant - Human Resources Management Service/PD99952S
Relocation/Recruitment Incentives: Not Authorized.
Permanent Change of Station (PCS): Not Authorized.

Starting at $33,878 Per Year (GS 5-7)

• Assesses the full scope of the patient's needs by performing nursing functions based on the nursing process, including interview of patients, family members, review of medical record, and documentation of all findings.
• Shares in the responsibility for the maintenance of patient records. Records observations relative to patient condition, nursing intervention and patient reaction.
• Provides age appropriate care and treatment to all patients, such as observing patients as required for change in vital signs and reports adverse symptoms.
• When certified, administers medication under the supervision of a professional nurse. Incumbent may administer prescribed medications by oral, subcutaneous and intravenous routes.
• Under the supervision of the Nurse Manager, serves as team leader by managing unit activities.

Total Compensation Package - Check out IHS's outstanding total compensation package for this job: Total Compensation | Pay (ihs.gov)

Starting at $55,137 Per Year (GS 6)

Major Duties:

• Advisory Services: Provided on the basis of persona; knowledge or on the basis of personal research in the guidelines or contacts with the offices and individuals within the service.
• Budget and Financial Management: Collects data for the unit's operating budget, consolidates material into an annual service budget; sets up controls to monitor expenses during the year; and recommends budget adjustments including restructuring budget allocations or work plans to deal with changing situations such as varying costs for equipment parts, or services, and changes in the availability of funds. Alerts the Administrative Officer or other authority of significant issues/problems, such as overspending in assigned accounts.
  • Serves as technical resource to unit personnel on travel policies and regulations, and provides information on travel allowances and requirements. Prepares travel authorizations and vouchers using automated systems and software for travel and voucher preparation.
  • Researches accounting problems such as erroneous payments, object class errors, unobligated commitments, and late payments, and ensures corrections and/or adjustments documents are entered into the accounting systems.
• Office Program Work: Collect data, review, analyze and develop plan (if necessary), monitors signed/unsigned clinical notes, to improve access and in support of completing outpatient encounters. Provides data and proposals to the Chief of Medicine (Service Chief) and Administrative Officer (AO) for this same function.
  • Assists with identification of staffing shortages and deficiencies assuring efficient allocation of clinical personnel needed to maintain safe unit staffing levels as needed. Ensures data validation from (Gains and Loss [G&L], inpatient rosters and Cost Data Reports [CDR]). Compiles data, produces trends and makes recommendations based on the data and requirements, to assist the Sub-Specialty Chief with VA, national and local regulatory compliance.
  • Participates in the development and review of clinical staffing and scheduling policies /procedures. Provides staffing and clinical outcomes data to interdisciplinary team members to establish and effectively trend staffing and clinical care outcomes metrics.
• Office Services: Assists Administrative Officer (AO) with Credentialing and Privileging of Physicians, Mid-Level Providers, and Dependent Providers.
  • Conducts extensive research and compilation of data from diverse sources. Extracts and assembles information, conducts analysis and develops reports. Demonstrates proficiency in Microsoft Word, Excel, PowerPoint and program management software.
  • Responsible for data collection, analysis, and reporting for the assigned Sub-Specialty Section. Pulls data from systems such as VHA Support Service Center (VSSC), Strategic Analytics for Improvement and Learning (SAIL), and Specialty Productivity Access Report and Quadrant Tool (SPARQ), including those reports built using Pyramid Analytics, and VISTA for Budget reports. Analyzes this data and prepares reports for Sub-Specialty Chief and Medicine leadership. Assist Sub-Specialty section staff in understanding and utilizing data gathered from these sources.
  • Serves as Sub-Specialty section expert on Managerial Cost Accounting (MCA) reports. Reviews and updates labor mapping for section staff, works with MCA staff to address concerns with cost outliers, and ensure person class code assignments are accurate and reviewed on a regular basis.

Work Schedule: 7:30am - 4:00pm, Monday - Friday.
Virtual: This is not a virtual position.
Position Description/PD#: Program Support Assistant/PD11873A
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized

Starting at $51,207 Per Year (GS 7)

Radiographic Functions:

• Provides ISI Radiology Picture Archive Communication System (PACS) and Resource Patient Management System (RPMS) Informatics training to all technologist to include federal and contactor staffing.
• Provides BPRM scheduling training to all staffing that schedules for the modalities (CT, DR, MRI, Ultrasound, Mammography, and DEXA).
• Performs a wide variety of very complex radiologic techniques and positions for examinations of patients, to aid in the diagnosis of disease or injury. Performs a complex and highly skilled examination for the detection and early treatment of otherwise undetected diseases.

Medical Informatics:

• Responsible for day-to-day operation of the Radiology applications package in RPMS and its interface with Radiology applications such as PowerScribe Voice Recognition, Picture Archive and Communications System (PACS), tele-radiology communication connection.
• Serves as the liaison for the Radiology Department's Information Technology needs and works with the IT Help Desk, PACS administrator, IT staff to address Information Technology issues.
• Ensures the rigorous application of information security/information quality assurance policies, principles, and practices to the delivery of the Radiology applications/software.
• Maintains records of users within Medical Imaging and notifies IT of personnel changes.

Total Compensation Package - Check out IHS's outstanding total compensation package for this job: Total Compensation | Pay (ihs.gov)

Starting at $83,844 Per Year (GS 11-12)

Radiographic Functions:

• Provides ISI Radiology Picture Archive Communication System (PACS) and Resource Patient Management System (RPMS) Informatics training to all technologist to include federal and contactor staffing.
• Provides BPRM scheduling training to all staffing that schedules for the modalities (CT, DR, MRI, Ultrasound, Mammography, and DEXA).
• Performs a wide variety of very complex radiologic techniques and positions for examinations of patients, to aid in the diagnosis of disease or injury. Performs a complex and highly skilled examination for the detection and early treatment of otherwise undetected diseases.

Medical Informatics:

• Responsible for day-to-day operation of the Radiology applications package in RPMS and its interface with Radiology applications such as PowerScribe Voice Recognition, Picture Archive and Communications System (PACS), tele-radiology communication connection.
• Serves as the liaison for the Radiology Department's Information Technology needs and works with the IT Help Desk, PACS administrator, IT staff to address Information Technology issues.
• Ensures the rigorous application of information security/information quality assurance policies, principles, and practices to the delivery of the Radiology applications/software.
• Maintains records of users within Medical Imaging and notifies IT of personnel changes.

Total Compensation Package - Check out IHS's outstanding total compensation package for this job: Total Compensation | Pay (ihs.gov)

Starting at $83,844 Per Year (GS 11-12)

Clinical Informatics:

• Evaluates, develops, and implements improvements to the clinical information systems, and proactively forecasts and researches new technologies.
• Develops and implements new systems, applications, and information processes, including Meaningful Use, clinical reminders, iCare, and dashboard.
• Promotes the use of information technology in the clinical setting, and educates medical staff.

Direct Patient Care:

• Interviews and examines patients, reviews past medical history, and requests and/or performs diagnostic tests and examinations.
• Makes preliminary diagnosis, directs, prescribes, or provides treatment, manages for specialized care or patient referral as required.
• Works closely with allied health professionals.

Total Compensation Package - Check out IHS's outstanding total compensation package for this job: Total Compensation | Pay (ihs.gov)

Starting at $225,000 Per Year (GS 15)

Clinical Informatics:

• Evaluates, develops, and implements improvements to the clinical information systems, and proactively forecasts and researches new technologies.
• Develops and implements new systems, applications, and information processes, including Meaningful Use, clinical reminders, iCare, and dashboard.
• Promotes the use of information technology in the clinical setting, and educates medical staff.

Direct Patient Care:

• Interviews and examines patients, reviews past medical history, and requests and/or performs diagnostic tests and examinations.
• Makes preliminary diagnosis, directs, prescribes, or provides treatment, manages for specialized care or patient referral as required.
• Works closely with allied health professionals.

Total Compensation Package - Check out IHS's outstanding total compensation package for this job: Total Compensation | Pay (ihs.gov)

Starting at $225,000 Per Year (GS 15)