Total 6 web designer job vacancies in Customer Service category in London, London, SW1H 9NA

As a Service Designer you will be responsible for: Contributing to the development of design concepts, collaborating with product management to define a direction for services, and share it in a way others can understand Looking at the whole journey a user takes when using a service and making sure every part of that journey is designed to work smoothly Collaborating with user researchers to ensure the needs of users, and organisational objectives are met Using research evidence, design knowledge and negotiation with stakeholders to improve health outcomes for the public and healthcare professionals Working with multi-disciplinary teams so they understand the role and purpose of service design, user-centred design, and how these help to meet the organisational goals Ensuring our products and services are inclusive, accessible, and equitable You will be working as a key member of a multidisciplinary team in your portfolio, as well as becoming part of an active and supportive design community of practice, collaborating across the organisation, to ensure new and existing services are user-centred, provide outstanding experiences and work for the whole population. You will have the opportunity to analyse and rethink the delivery of health and care services and improve delivery at national scale.

Lead Service Designer

Pay up to £83,957, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.

DWP. Digital with Purpose.

We are looking for a Lead Service Designer to join our community of tech experts in DWP Digital.

We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.

DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support and empower millions of people.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

What skills, knowledge and experience will you need?

• Understand user needs and help others to do understand them too, so that collectively we can design Universal Credit and other services to support those needs.
• Align and lead the communication with Lead Product Managers and policy colleagues to define the user journey and articulate the vision for products and services.
• Engage and manage stakeholder needs across different areas with a focus on heading discussions at senior departmental level.
• Demonstrate strong working knowledge of service design in practice as a recognised industry expert and help others to understand its value for both service users and in helping the Department to meet its business objectives.
• Lead design direction based on evidence.
• Drive the creation of high-quality service design deliverables, including personas, experience maps, insights packs, user flow maps, and service blueprints.
• Analyse research findings, data, insight gathering, critical thinking and concept generation.
• Understand as-is service design and identify improvement opportunities.
• Analyse pain points within services and communicate and share design solutions that fulfil user needs and business outcomes.
• Drive the communication of insights and stories around the strategy and concepts being designed to senior stakeholders and management.
• Use prototyping methods to communicate and share ideas and concepts with real users to encourage collaboration and iterative processes.
• Lead the adoption of best practice and build a strong open and collaborative culture within the Department and feed into the design community.
• Analyse and identify cost saving opportunities whilst implementing best practice service design.
• Define the service design approach and key items on the design agenda, working to implement best practice.
• Actively provide support and mentor team members whilst developing appropriate training to support designers.
• Lead the capability and promote service design in and beyond the Department.
• Support recruitment for the DWP Digital Product design community.

You and your role

As a Lead Service Designer, you will be the forefront of emerging policy and business strategy for our Universal Credit (UC) service, leading and supporting a team of service designers to create user-centric systems and services, guided by evidence. You will be shaping our design strategy, transforming insights in design concepts, leveraging protoyping methods to share ideas and drive collaboration.

Details. Wages. Perks.

Location: You'll join us in one of our brilliant digital hubs in Leeds, London and Manchester, whichever is most convenient for you.

Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.

Pay: We offer competitive pay of up to £83,957.

Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £24,363 per year.

Holidays: A generous leave package starting at 26 days rising to 31 days over time.

You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.

We have a broad benefits package built around your work-life balance which includes:

• An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)
• Flexible working including flexible hours and flex-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Sports and social activities
• Professional development, coaching, mentoring and career progression opportunities.

Process:

We know your time is valuable so our application and selection process is just two stages:

1. Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through.
2. Interview: a single stage interview online.

CLICK APPLY for more information and to start your application.

Proud member of the Disability Confident employer scheme

Do you believe in improving lives through data and technology? Do you enjoy uncovering user needs to understand complex problems, and designing services which will helpliterally millionsof people look after their health?


We have exciting opportunities for experienced service design professionals to join us and work across several portfolios including Digital Primary Care and Platforms. See the assignment brief for descriptions of what these areas do.


Service Designers are a key part of our user-centreddesign (UCD) family of roles, alongside interaction designers, user researchers and content designers.


The work we do has a direct impact on millions of patients’ lives, helping them access the essential services they need andsupportsthem to getappropriate careas quickly as possible.


We also have a direct impact on health professionals across the NHS by providing them with essential tools and services to reduce the burden and enabling them to spend more time treating people.


Our products and services are used by all communities across England, covering diverse and contrasting needs based on age, cultural and socio-economic background, ability, gender, and sexuality. It is important to us that werepresentall communities in our working teams, therefore wegreatly encouragepeople with experience ofdifferent backgroundsto apply.


Some of the key skills and experienceyou’llbring:

• Demonstrable knowledgeof service design andusercentreddesign practices for both public facing and internal services and applications

• Experience in a range of service design methods and sub-disciplines, for example, but not limited to user journey mapping, service blueprinting, service mapping, workshop facilitation, etc.

• Experience of ensuring products and services adhere to, and are designed according to, the relevant user-centreddesign and accessibility standards, e.g.GOV.UK or NHS Service Standard, Public Sector Bodies Accessibility Regulations 2018, Equality Act 2010, WCAG 2.1 AA etc.

• Experience in working effectively with cross-disciplinary teams and ensuring that the process for making design decisions is based on evidenced user research and understanding of user journeys

• Proven experience with prototyping and iterative design

• Evidence of continuous professional development


The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
• Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
• Making the NHS a great place to work, where our people can make a difference and achieve their potential.
• Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
• Optimising the use of digital technology, research, and innovation
• Delivering value for money.

If you would like to know more or require further information, please visit https://www.england.nhs.uk/.

Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.

Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.

NHS England hold a Sponsor Licence; this means that we may be able to sponsor you providing the Home Office requirements are met. To be eligible for sponsorship through the Skilled Worker route you’ll usually need to be paid the ‘standard’ salary rate of at least £38,700 per year, or the ‘going rate’ for your job, whichever is higher. You can find more information on theGovernment website.

As aServiceDesigner you willbe responsible for:

• Contributing to the development of design concepts, collaborating with product management to define a direction for services, and share it in a way others can understand

• Looking at the whole journey a user takes when using a service and making sure every part of that journey is designed to work smoothly

• Collaborating with user researchers to ensure the needs of users, andorganisationalobjectivesare met

• Using research evidence, design knowledge and negotiation with stakeholders to improve health outcomes for the publicandhealthcareprofessionals

• Working with multi-disciplinary teams so they understand the role and purpose of service design, user-centreddesign, and how these help to meet theorganisationalgoals

• Ensuring our products and services are inclusive, accessible, andequitable

You will be working as a key member of a multidisciplinary team in your portfolio, as well as becoming part of an active and supportive design community of practice, collaborating across theorganisation, to ensure new and existing services are user-centred, provide outstanding experiences and work for thewholepopulation. You will have the opportunity toanalyseand rethink the delivery of health and care services and improvedelivery atnational scale.



This advert closes on Wednesday 4 Dec 2024

The role of Service Designer is to support this type of complex change by bringing energy, expertise, and empathy to bear in the development, execution, and management of innovation projects.



In this role you will be responsible for realigning end-to-end services across care pathways, providing a sustainable foundation for the future and helping realise a revolution of the service through new clinical technologies.


As a service designer you will work as part of a multidisciplinary agile team to design services for donors, families, the patients of North West London. This will include services and products across both digital and offline channels.



The role also includes active participation in the development and culture of ICHP as an organisation, sharing responsibility for making ICHP a great place to work, and taking a specific managerial responsibility for the development of colleagues.
• • Simultaneously lead on several external projects and provide input / advice to several others.
• Play a significant role in clarifying the problem that our work is trying to solve from a design perspective. Support partners to reflect productively on what they are wanting to address and why.
• Responsible for: • Ensuring services align with service strategic direction, design principles and user needs
• Leading the co-creation and iteration of design artefacts
• Developing service proposition(s) and service maps to align the delivery team
• Championing the use and value of human centred design tools and techniques throughout the organisation (including but not limited to user research, service mapping, ideation, co-design, prototyping and storyboarding)
• Designing, leading, and facilitating co-design workshops with wide range of stakeholders including end users


Essential requirements
• Experience of applying service design methodologies
• Extensive further experience gained through on the job training in user-centred design disciplines
• Knowledge and experience of Microsoft Office products
• Strong understanding of how digital economy is changing user behaviour and public sector landscape
• Experience applying technical knowledge and experience to create or design workable prototypes, both programs and physical outputs
• Ability to understand users, identify who they are and what their needs are and use these to design approaches or services to meet these needs.

Imperial College Health Partners is a partnership organisation bringing together NHS providers of healthcare services, clinical commissioning groups and leading universities across North West London. We have been designated by NHS England as the Health Innovation (HIN) for North West London, and we are one of 15 HINs across England which make up The Health Innovation Network.

We were created by the NHS to support complex change across the health and care sector – innovating and collaborating for a healthier population.

The NWL Research & Innovation Board has established that, to have more impact through innovation, the work we undertake together needs to focus on a smaller number of priorities. This defined and deliberate portfolio of innovation projects are known as the NWL Missions. These have been identified as:
• Optimising care of long-term conditions (starting with CVD)
• Ensuring the right care setting to reduce harm (starting with the acute pathway)
• Supporting children and young people’s mental health.

As the innovation arm of the NW London ICS, ICHP has been commissioned to facilitate the coordination and collaboration of this Mission-led model.

For more information please visitwww.imperialcollegehealthpartners.com
Scoping and planning
• You play a lead role in the development of project plans, ensuring that the work we do is directly related to solving / resolving the problem we are trying to address, within the available timeframe and resource envelop.
• You proactively look within the organisation for examples of similar projects we have undertaken, and involve colleagues (and external specialists) who have expertise in this area of work; and you consider the range of skills in the organisation to make proposals about the team resources required to undertake the work successfully.
• You determine the planning of appropriate tasks within the project, giving consideration to a wide range of complex activities, including stakeholder management, clinical expert groups and project governance groups; and you make informed judgements about the phasing and feasibility of tasks given decision-points, governance meetings and project resources
• You apply recognised methods of project planning and documentation, providing support to others; and you regularly check back to see that the scope and plan remains relevant for the work being undertaken, proposing options where this needs to be reviewed.
Research and analysis
• You are responsible for selecting appropriate methods of research to address the defined problem / client need, giving consideration to qualitative and quantitative methods; and making recommendations about the most suitable and feasible approach given practical constraints of time and resources. You will involve domain experts from within ICHP’s various skills centres.
• You are responsible for ensuring that research approaches are appropriately rigorous and systematic (i.e. proportionate to the scope of the task), and that it incorporates processes to review best practice and horizon scanning where relevant
• You will ensure that research and analysis findings and conclusions undergo relevant quality checks and quality assurance, finding collaborative and constructive ways to help build conversations about the interpretation of evidence within a project (e.g. by setting up and participating in internal review sessions).
• You are responsible for finding clear and compelling ways to present analysis to a wide variety of stakeholders (and supporting others to do the same) – using appropriate formats, such as written documents or graphical representations. Your analysis will ensure that what is described is directly and explicitly relevant to the project problem definition, and able to inform action.
Delivery, project management and resource management

• You are responsible for the delivery of several defined areas within a project or programme, coordinating your own work and that of others, and ensuring quality standards are met and that work is delivered in a cost-effective way, working with colleagues to adjust plans as required
• You are responsible for keeping an overview of the project and ensuring that progress on your own tasks, and those of others, are visible and on track; and that appropriate team conversations happen, and action is taken, where the project is off-track.
• You are responsible for the development of systems to manage and report on the progress of the project to key groups (such as a programme board), supporting colleagues to keep plans up to date; and you will ensure that timely and clear updates are available to members / clients, as required.
• You seek to apply recognised methods of project management and documentation, providing support to others; and you actively consider project risks and issues, taking action to mitigate and escalate, as required.
• You support in providing guidance and management on the procurement of identified products, equipment, services and facilities – relevant to a project – placing orders and signing invoices where mandated, keeping mindful of budget limitations; and you act in a way that is compliant with Standing Orders and Standing Financial Instructions in the discharge of budget management responsibilities.
Reflecting and learning

• You participate in structured processes of learning and skills development through the core skills centre teaching sessions, and you actively seek to put these into practice in project work.
• You participate in formal and informal processes of reflection and learning at the end of projects; and you recognise and celebrate successes as well as identifying opportunities for improvement.
• You play a significant role in documenting and sharing lessons learnt related to your specialism, and actively contribute to the development / refinement of methods of practice, showing thought leadership in some defined areas.
Communications and stakeholder engagement

· You are responsible for engaging constructively with a wide range of internal and external stakeholders on a range of complex issues. You will be able to build key relationships and maintain networks internally and externally to ensure the delivery of projects.

· You are able to convey and discuss complex matters, issues and ideas and/or in complex situations, and you are persuasive in putting forward your own view, and that of the organisation

· You will be able to confidently employ a variety of styles of written and verbal communication (including email, written reports, meetings, presentations); and you can exercise good judgement to ensure that the content of communications are relevant, proportionate, and communicated in a style that is appropriate for the situation.

· You can identify the impact of contextual factors on communication, and adapts communication to take account of others’ culture, background and preferred way of communicating

· You ensure that your communication exhibits the highest standards of integrity and respectfulness; and that the form and style that you use is suitable, understandable and professional.

· You encourage and support effective communication between all involved, anticipating barriers to communication

· You develop and maintain respectful and clear communication with people


Personal and people
• You will be responsible for updating the organisation’s tools to make visible the time you have spent on projects, and to give a ‘forward look’ about your availability
• You will seek feedback from others about your work to help identify positive practices and development needs
• You will work with your manager to identify development needs in relation to current and emerging work demands, and your future career aspirations
• You will be responsible for a combination of direct line management and project-based team management.
• You will support others to develop by providing specific and actionable feedback, delivered in a constructive and respectful manner; you will offer help and guidance to others, where appropriate, to support their development or to help them complete their work requirements effectively; and you will proactively identify opportunities for line reports to build and apply their skills in emerging projects that align with their capabilities and development objectives.
• You actively support a culture of learning and development in the organisation, and provide direct support to line reports to reflect on performance and development needs.
• Line management of up to two senior staff (Band 8a)
Quality and improvement
• You are responsible for delivering high quality consistently, and encouraging others to do so, applying and refining recognised methods as set out within the organisation’s skills centres.
• You will work with self-direction and autonomy demonstrating an ability to prioritise your own workload and manage your time to ensure priorities are met and quality is not compromised; and you act within the limits of your own competence and area of responsibility and accountability, seeking help and advice where needed.
• You will work to support the team and the organisation overall, being supportive when people ask for help or support, within reasonable expectations of your capacity and capability.
• You actively contribute to improving quality by developing and refining skills centre methods and approaches, sharing and promoting these approaches across the organisation, and taking action where there is a persistent problem with quality.
Relationship management

• You support good relationship management across a project team, and across the organisation; and you are proactive about forging links within ICHP to understand the spectrum of work that we undertake, and the range of capabilities within the organisation.
• You take responsibility for understanding the stakeholder’s context and challenges, and for developing and maintaining complex relationships across a portfolio of work.
• You can navigate significant ambiguity and can form judgements about action based on reasoned assessment of the context, with direction where required; and you can develop more strategic and recurrent relationships
• You will work with external stakeholders to establish clear and realistic expectations about projects (including milestones, risks and issues); and you can engage productively with project stakeholders when risks or issues arise.
Organisational leadership
• You show leadership by example, taking ownership of your responsibilities, and being willing to be held to accountable for delivery; and you lead across teams, making a felt contribution to the culture of leadership, team work and collaboration.
• You role-model ethical behaviours, developing and communicating standards and expected levels of performance
• You take an interest in the development of the organisation overall, you are prepared to share views about the ICHP constructively, and you play an active role in corporate improvement projects.


This advert closes on Monday 18 Nov 2024

Grafter currently has a client looking to fill a role with the following description: Support and help in installing a penthouse terrace under the guidance of garden designer . Planting in pots only , laying irrigation system. Brining plants up up to the terrace and generally help and support the lead gardener.

Be at the heart of future public service design by joining our Digital Services team.

As a Service Designer, you will play a pivotal role in shaping the way we deliver services to our residents, making those services and associated digital products more user-centred and efficient.

You will collaborate closely with multidisciplinary teams to conceive, design and deliver end-to-end digital services. You will also be responsible for advocating for the needs of our residents and ensuring that our services meet their expectations.

As part of our Digital Strategy and Design team you will collaborate with user researchers, business engagement professionals, and product development specialists. You will lead the identification and design of end-to-end digitally enabled services.

You will inform and deliver on digital transformation plans for council services. This will include leading on mapping service and user journeys, and helping services understand opportunities to transform.

You will deliver prototypes of innovative design proposals and interactions to help service areas understand the possibilities of change.

The successful candidate will benefit from a role that will expand as you develop skills and experience. We are seeking candidates that can demonstrate an understanding and application of service design principles, practices, and methods, including the application of user research.

Digital Services is the central hub for technology support to Islington Council. Delivering core IT services and IT/Digital projects across all council services. We aim to provide exceptional experiences for the users of our digital products and services.

The Service Designer will work in an exciting and diverse environment with various teams across Digital Services and a wide range of council departments. You will develop relationships across the council, as you develop and inform the future of our digital products and service design.

Closing date:Sunday 7th January 2024 at 23:59

Proposed Interview date:from 19th January 2024

To hear more about our journey and how you might help us to achieve our aspirations please contact, Mark Edridge, mark.edridge@islington.gov.uk
• Design end-to-end services across all channels.
• Define user needs, business objectives, scope, constraints, evaluation and prioritisation of user stories.
• Collaborating to develop user insights and transformation opportunities.
• Apply user research findings to design and iterate services.
• Evaluate design options.
• Building service patterns across the organisation which encompass not just digital service delivery but all channels and methods of access.
• Developing our methodology and service design practices.
• Prototype services and interactions.
• Contribute to innovation and project investment cases.
• This position may require a Disclosure and Barring Service ( DBS ) check to be completed for successful candidates.

See full Job Description and Person Specification for further details.


This advert closes on Sunday 7 Jan 2024

Proud member of the Disability Confident employer scheme