Total 272 secretary job vacancies in Customer Service category in Malaysia

Applicants will be proficient in the use of audio-typing and word-processing packages and qualified to at least RSA Level 3 typing/word-processing or equivalent. Knowledge of medical terminology is essential and possession of the AMSPAR certificate desirable.

We are looking for an experienced, flexible, and committed person who shares our belief that we can make a real difference to young peoples wellbeing. This is an exciting opportunity to become part of a service which changes and evolves to meet the needs of people who are referred to or contact us. KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED The key knowledge, skills and experiences needed to undertake the role are: KnowledgeKnowledge of general office duties (electronic and manual filing systems, faxing, photocopying etc.)Good working knowledge of Microsoft OfficeA minimum of 18 months secretarial experience at NVQ level 3 or equivalentKnowledge of a variety of software packagesWorking knowledge of electronic diary managementUnderstands the responsibilities of working with confidential informationKnowledge of medical (psychiatric) terminology (desirable)Knowledge of Mental Health Services (desirable) SkillsExcellent word processing skills at RSA 3 standard or equivalent testedAbility to organise, create, file and retrieve electronic and manual recordsExcellent communication skills, verbal and written with service users, relatives and staffExcellent numeracy and literacy skillsAbility to organise on request meetings providing fully serviced meeting from start to finish, this would include collation of all paperwork, the transcription of all minutes and all follow up actionsAbility to make informed decisions with regard to patient enquiries within the boundaries of the roleDemonstrate the ability to prioritise work and meet deadlines with direction from the Support Service Team Co-ordinatorAbility to work within a team and to communicate effectively within that teamGood organisational skills and ability to work under pressureDemonstrate a positive attitude towards the implementation of new systemsAbility to cover for colleagues and to ensure the smooth running of the admin team during the absence of the Support Service Team Co-ordinatorAbility to audit and report on own work in conjunction with the Support Service Team Co- (desirable) ExperienceExperience of audio typingExperience of minute takingPrevious Secretarial experienceData input experienceDemonstrate a positive attitude towards the implementation of new systems and new ways of working.Flexible approach to hours worked.

The post holder will also be responsible for communicating information, both written and verbal, with patients, staff and carers and this will require tact and diplomacy. Some of the patients and carers that we have contact with are distressed or anxious and it is expected that the post holder will handle telephone and other communications with sensitivity and confidentiality using personal judgement to assess each situation and to deal with it accordingly.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account. Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Impacts of the changes to the UK immigration policy | NHS Employers

A Vacancy at Liverpool University Hospitals NHS Foundation Trust.


**THIS POST IS BASED AT BROADGREEN**

A position has arisen for an experienced, well-motivated and enthusiastic support secretary to join the Orthopaedics Elective Care Group. The appointee will work within an established secretarial team who have a commitment to improve our patient experience.

The successful applicant must be able to undertake all administrative duties, be well organised, able to plan their own workload, work on their own initiative and work to strict deadlines.

It is expected that applicants will have appropriate experience working in a medical environment and have a good understanding and knowledge of medical terminology and audio typing ; experience in the use of EPRO (clinic letter tool) would be advantageous.

Trauma & Orthopaedics is based across three sites ; Aintree University Hospital, Broadgreen Hospital, and the Royal Liverpool University Hospital. The successful candidate will be required to provide support across site with a base at the Broadgreen Hospital site.





To provide a comprehensive administration/audio typing service in dealing effectively and efficiently with processing of daily workloads, and ad hoc office duties. Ensure cross cover working where possible.

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

To hear more about our achievements, click here

https://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf

Follow us on social media:

Facebook – Liverpool University Hospitals Careers

Instagram - @LUHFTcareers

Twitter - @LUHFTcareers
• Type dictation from audio transcription of clinical correspondence and documentation.
• Quality check documentation completed in clinical administration support.
• Ensure appropriate follow up arrangements/investigations are in place. Liaise with personal medical secretary of speciality accordingly.
• Complete any tertiary referrals to external Trusts and ensure these are completed on the PAS system. Keep track of referrals to ensure patient is promptly reviewed. Check that follow up appointments are arranged in conjunction with patient pathway.
• To answer the telephone promptly and politely, telephoning patients where appropriate using tact, discretion and empathy in all situations.
• Accurate use of patient information using the Patient administration System (PAS), including registration screen, checking patient details are correct, tracking of case-notes.
• Ensure all letters and discharge summaries are copied to the appropriate professionals, including patients.
• Ensure efficient audit processes in place concerning correspondence to ensure quality levels maintained and rectify accordingly.
• Take minutes of meetings, circulating to relevant groups.
• Obtain information as requested by line manager.
• Attend appropriate training, meetings and education sessions when required.
• Work with managers to review working practices, ways of working and find solutions to problems.
• Work with managers to improve quality and range of services, with resources being managed according to agreed policies and procedures.
• Ensure all mandatory training is up to date and report accordingly.
• General office duties, including incoming and outgoing mail, e-mail, fax, photocopying. Participate in housekeeping of office environment.


This advert closes on Tuesday 25 Jun 2024

Type dictation from audio transcription of clinical correspondence and documentation. Quality check documentation completed in clinical administration support. Ensure appropriate follow up arrangements/investigations are in place. Liaise with personal medical secretary of speciality accordingly. Complete any tertiary referrals to external Trusts and ensure these are completed on the PAS system. Keep track of referrals to ensure patient is promptly reviewed. Check that follow up appointments are arranged in conjunction with patient pathway. To answer the telephone promptly and politely, telephoning patients where appropriate using tact, discretion and empathy in all situations. Accurate use of patient information using the Patient administration System (PAS), including registration screen, checking patient details are correct, tracking of case-notes. Ensure all letters and discharge summaries are copied to the appropriate professionals, including patients. Ensure efficient audit processes in place concerning correspondence to ensure quality levels maintained and rectify accordingly. Take minutes of meetings, circulating to relevant groups. Obtain information as requested by line manager. Attend appropriate training, meetings and education sessions when required. Work with managers to review working practices, ways of working and find solutions to problems. Work with managers to improve quality and range of services, with resources being managed according to agreed policies and procedures. Ensure all mandatory training is up to date and report accordingly. General office duties, including incoming and outgoing mail, e-mail, fax, photocopying. Participate in housekeeping of office environment.

For more information on working for the Trust, please see the attached Job Description and Person Specification. For more details on the post, please contact Alana Horne (see contact details)

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Principal Accountabilities Typing of all clinic letters, discharge letters, results letters for the allocated priority service Assist in the typing for allocated secondary service Complete typing as allocated by the service PAs Inform PA of any instructions on dictation of clinic letters etc List patient when letter instructs Add patients to appropriate waiting lists when instructed Organisational Patient experience Completion of the audio-typing of clinical and non-clinical correspondence within the service line and within set timescales. Escalating issues to PA Maintaining the confidentiality of patient information at all times Team working Coordinate cover of duties across Business Support during periods of holiday and / or sickness. Completing all typing and administrative tasks such that other team members are able to carry out their duties ensuring an efficient and effective administration service is provided to patients and Consultants and in accordance with communicated KPIs Communication Responding to queries in a caring, sensitive and reassuring manner. Use initiative when dealing with enquiries, escalating as appropriate. Providing information to the management team when requested and use initiative to escalate any issues as appropriate. Communicating with GPs other external agencies Providing information to staff in other departments Escalating issues to the PAs as appropriate Policy & Service Development Being aware of and adhering to administrative procedures and protocols relevant to the post. Observing the provisions of and adhering to all Trust policies and procedures Required to comment on, implement and adhere to secretarial / administrative procedures and protocols. Data Management Recording all information as required on PAS including amendments Quality Training Attending mandatory training in accordance with Trust policy Participating in in-house training and updating of skills as required Demonstrating on going learning and development related to the role General Statements Attending team meetings where required Maintaining confidentiality and abide by the Data Protection Act. Being familiar with and following health and safety policy and procedures and to be aware of individual responsibilities under legislation, drawing any areas of potential risk to the attention of managers Ensuring completion of timely PDR/Appraisal process with designated line manager Being able to demonstrate Trust values and behaviours (outlined in staff handbook) at all times Undertaking any other duties which are deemed appropriate to the band The above indicates the main duties of the post which may be reviewed in the light of experience and development within the service. Any review will be undertaken in conjunction with the postholder.

SPECIFIC DUTIES AND RESPONSIBILITIES: Typing of clinical correspondence, treatment summaries and annotations, ensuring compliance with turnaround time / targets with the use of the digital dictation system. Ensure accurate input of patient details when entering data on to information databases and patient administration system. Scanning of correspondence and test results into patient electronic case notes. Appropriately disseminate a variety of correspondence/documentation, some of which is highly confidential. Deal professionally with phone calls from relatives/patients, which could be emotional and of a sensitive nature. Provide data to the Information Department as required. Liaise with internal and external departments to arrange clinical investigations/procedures. Liaise with staff at all levels both internally and externally. Contribute to the training of new members of staff within a given area as required. ADDITIONAL REQUIREMENTS Follow risk management procedures at all times including the identification, assessment and management of risk within the division. To abide by all Trust policies and Procedures. To be responsible for own professional /personal development, including participating in ongoing appraisal and personal development planning. This job description is not intended to be exhaustive but reflects the main responsibilities of the post holder. Other duties may be required from time to time, which are commensurate with the grade of the post. This job description is subject to regular review and appropriate modification.

Assist in the provision of a comprehensive and timely secretarial and administrative support service to the Executive Assistant to the Managing Director / Assistant Company Secretary and also the PA to the Director of Governance & Company Secretary and the Director of Finance. Assist in the timely preparation of meeting agendas and collate any related documents and information relating to meetings, interviews, appeal hearings etc., for distribution to participants. Attend meetings to take minutes as and when required and type up minutes from own or others notes or recorded instructions with strict deadlines. Maintain and follow-up action logs from meeting, ensuring audit trail of actions taken is accurately recorded. In the absence of the Executive Assistant to the Managing Director / Assistant Company Secretary and, the PA to the Director of Governance & Company Secretary and Director of Finance where appropriate, act as a point of contact by receiving and greeting visitors, coordination and provision of hospitality where appropriate, and dealing with telephone calls and queries in a manner that is consistent with legislation, policies and procedures whilst demonstrating effective communication skills and discretion. In the absence of the Executive Assistant to the Managing Director / Assistant Company Secretary and, the PA to the Director of Governance & Company Secretary and Director of Finance attend meetings to take minutes as and when required and type up minutes from own or others notes or recorded instructions with strict deadlines. In the absence of the PA to the Director of Governance & Company Secretary and Director of Finance, provide cover to manage the central alerting system, ensuring the appropriate distribution of alerts and collation and return of responses. Dealing with issues as they arise if appropriate and taking accurate written messages and passing more complex queries to relevant staff members where required. Type miscellaneous correspondence, notes, reports, presentations etc., including highly confidential and complex documents to a high standard of quality using appropriate technologies. Maintain office systems, including data management and filing. Collate the Hospitality Register for North Tees and Hartlepool Solutions LLP and submit monthly declarations. Support the maintenance of the North Tees and Hartlepool Solutions LLP Authorised Signatory List. Manage and maintain the North Tees and Hartlepool Solutions LLP On-Call Rota. Support the maintenance of Declarations of Interest Register, Fit & Proper Persons and other statutory and corporate registers. Support the Executive Assistant to the Managing Director / Assistant Company Secretary and, the PA to the Director of Governance & Company Secretary and Director of Finance by liaising with other departments, following up information and gathering data as needed. Supporting compliance with data protection principles; Comply with all statutory and mandatory training. Any other duties that may reasonably be requested, including supporting in other areas of the business as and when required.

Working under the direction of the Executive Assistant to the Managing Director / Assistant Company Secretary the post holder will be required to be fully conversant with and adhere to all work related policies, procedures and guidelines, ensuring that all work outputs are completed as required and that all related targets and timescales are met.

The post holder will use all appropriate technologies and equipment to their optimum functionality to assist in the provision of an efficient, effective and comprehensive administrative and secretarial service.



Please note this vacancy may close early if sufficient applications are received.

Assist in the provision of a comprehensive and timely secretarial and administrative support service to the Executive Assistant to the Managing Director / Assistant Company Secretary and also the PA to the Director of Governance / Company Secretary and Director of Finance

Assist in the timely preparation of meeting agendas and collate any related documents and information relating to meetings for distribution to participants.

Attend meetings to take minutes as and when required and type up minutes from own or others notes or recorded instructions with strict deadlines.

Maintain and follow-up action logs from meetings, ensuring audit trail of actions taken is accurately recorded.

In the absence of the Executive Assistant to the Managing Director / Assistant Company Secretary and / or the PA to the Director of Governance / Company Secretary and Director of Finance where appropriate, act as a point of contact by receiving and greeting visitors, dealing with telephone calls and queries in a manner consistent with legislation, policies and procedures whilst demonstrating effective communication skills and discretion.

Support the maintenance of the statutory and corporate registers for the company.



At North Tees and Hartlepool Solutions LLP our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.

North Tees and Hartlepool Solutions LLP is a subsidiary company of North Tees and Hartlepool NHS Foundation Trust. The successful applicant will be an employee of the subsidiary.

We will support staff through providing an inclusive and supportive workplace with health & well-being initiatives and opportunities for development.



Assist in the provision of a comprehensive and timely secretarial and administrative support service to the Executive Assistant to the Managing Director / Assistant Company Secretary and also the PA to the Director of Governance & Company Secretary and the Director of Finance.

Assist in the timely preparation of meeting agendas and collate any related documents and information relating to meetings, interviews, appeal hearings etc., for distribution to participants.

Attend meetings to take minutes as and when required and type up minutes from own or others notes or recorded instructions with strict deadlines.

Maintain and follow-up action logs from meeting, ensuring audit trail of actions taken is accurately recorded.

In the absence of the Executive Assistant to the Managing Director / Assistant Company Secretary and, the PA to the Director of Governance & Company Secretary and Director of Finance where appropriate, act as a point of contact by receiving and greeting visitors, coordination and provision of hospitality where appropriate, and dealing with telephone calls and queries in a manner that is consistent with legislation, policies and procedures whilst demonstrating effective communication skills and discretion.

In the absence of the Executive Assistant to the Managing Director / Assistant Company Secretary and, the PA to the Director of Governance & Company Secretary and Director of Finance attend meetings to take minutes as and when required and type up minutes from own or others notes or recorded instructions with strict deadlines.

In the absence of the PA to the Director of Governance & Company Secretary and Director of Finance, provide cover to manage the central alerting system, ensuring the appropriate distribution of alerts and collation and return of responses.

Dealing with issues as they arise if appropriate and taking accurate written messages and passing more complex queries to relevant staff members where required.

Type miscellaneous correspondence, notes, reports, presentations etc., including highly confidential and complex documents to a high standard of quality using appropriate technologies.

Maintain office systems, including data management and filing.

Collate the Hospitality Register for North Tees and Hartlepool Solutions LLP and submit monthly declarations.

Support the maintenance of the North Tees and Hartlepool Solutions LLP Authorised Signatory List.

Manage and maintain the North Tees and Hartlepool Solutions LLP On-Call Rota.

Support the maintenance of Declarations of Interest Register, Fit & Proper Persons and other statutory and corporate registers.

Support the Executive Assistant to the Managing Director / Assistant Company Secretary and, the PA to the Director of Governance & Company Secretary and Director of Finance by liaising with other departments, following up information and gathering data as needed.

Supporting compliance with data protection principles;

Comply with all statutory and mandatory training.

Any other duties that may reasonably be requested, including supporting in other areas of the business as and when required.


This advert closes on Tuesday 11 Jun 2024

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac