Total 6,230 Others production manager job vacancies in Customer Service category in Malaysia

We are seeking a highly motivated and customer-focused individual to join our team as an Alibaba.com Service Specialist (Key Account). In this role, you will have the opportunity to work closely with Alibaba.com, providing them with exceptional support to help client's manage their account effectively. This position offers a fantastic learning opportunity with exposure to Alibaba.com, contributing to personal growth and career advancement.

Responsibilities:

• Commission structure in place for successful account renewals, offering additional income.
• Expand relationship with existing customers by continuously proposing solutions that meet their objectives.
• Opportunity to collaborate directly with Alibaba, gaining valuable insights into their operations and fostering understanding of e-commerce.
• Fantastic learning opportunity with exposure to Alibaba, contributing to personal growth and career advancement.
• Assist clients in managing their accounts.
• Engage with clients via various channels to promptly and satisfactorily resolve their issues.
• Proactively handle clients’ objections, providing appropriate solutions and alternatives.
• Provide operational support to sales teams, ensuring exceptional service delivery.
• Conduct onboarding calls, collect necessary information, and meet deadlines efficiently.
• Stay up-to-date with new features, products, and service on Alibaba platform.
• Advise clients on promotional activities, online events, webinars, and training sessions.
• Provide training and guidance on operating the Alibaba platform effectively.
• Perform data analysis and conduct performance reviews to identify improvement areas.
• Ability to provide training and guidance to clients on platform usage.
• Seize growth opportunities for clients based on performance evaluation.

Requirements :

• Candidates must possess at least a Diploma or Degree in Computer Science / Information Technology, Advertising / Media Studies, Marketing, Business Studies / Administration / Management, or equivalent.
• Fresh graduates are encouraged to apply.
• Fluent in English, Malay, and Mandarin dialects would be an additional advantage.
• Knowledge of online technologies and their use in delivering customer and business benefits.
• Strong team player with excellent interpersonal
• Good organizational skills and time management.
• Take the initiative to learn and complete the tasks assigned.

Perks & Benefits

• Nearby public transport
• Casual dress code
• Free snacks / Happy hours
• Personal leave

Responsibilities :

• Monitor, be responsible for, and be accountable for outlet upkeep and performance, including NPS targets, online reviews and outlet facilities management.
• Provide timely updates and reports to the Head of Wholesale Operations on assigned tasks.
• Host Outlet meetings at the Outlet level to listen, support, and provide solutions to staff members to achieve goals.
• Maintain outlet cost management, service quality improvement, staff development, and retention.
• Coach, guide, and collaborate with the inhouse team to increase outlet efficiency and performance.
• Focus on customer experience and oversee entire outlet operations and ensuring smooth operation flow.
• Manage all outlet personnel to provide administrative support for operations; shift planning for support availability through the outlet opening hours.
• Manage ad-hoc projects and assignments from management as needed. Collaborate closely with the Purchaser / Inspectors and other related stakeholders to achieve optimum efficiency.

Requirements :

• Qualifications: 3 years' experience in the Service / Fashion Industry is an added advantage.
• Required Language(s): English and Malay; knowledge of other dialects is an added advantage.
• Discipline: Punctuality, result-driven, and a good working attitude.
• Skills: Proficiency in Microsoft Office, advanced computer skills, and knowledge of reporting tools and report analysis.
• Must be able to multitask, work in a fast-paced environment, and possess good discipline along with a professional and pleasant personality, interpersonal skills, and communication abilities.
• A keen eye on details on the outlet appearance and facilities upkeep to provide a safe working environment for staff and a comfortable environment for customers.

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities
• Commission & Allowances

Responsibilities :

• Monitor, be responsible for, and be accountable for outlet upkeep and performance, including NPS targets, online reviews and outlet facilities management.
• Provide timely updates and reports to the Head of Wholesale Operations on assigned tasks.
• Host Outlet meetings at the Outlet level to listen, support, and provide solutions to staff members to achieve goals.
• Maintain outlet cost management, service quality improvement, staff development, and retention.
• Coach, guide, and collaborate with the inhouse team to increase outlet efficiency and performance.
• Focus on customer experience and oversee entire outlet operations and ensuring smooth operation flow.
• Manage all outlet personnel to provide administrative support for operations; shift planning for support availability through the outlet opening hours.
• Manage ad-hoc projects and assignments from management as needed. Collaborate closely with the Purchaser / Inspectors and other related stakeholders to achieve optimum efficiency.

Requirements :

• Qualifications: 3 years' experience in the Service / Fashion Industry is an added advantage.
• Required Language(s): English and Malay; knowledge of other dialects is an added advantage.
• Discipline: Punctuality, result-driven, and a good working attitude.
• Skills: Proficiency in Microsoft Office, advanced computer skills, and knowledge of reporting tools and report analysis.
• Must be able to multitask, work in a fast-paced environment, and possess good discipline along with a professional and pleasant personality, interpersonal skills, and communication abilities.
• A keen eye on details on the outlet appearance and facilities upkeep to provide a safe working environment for staff and a comfortable environment for customers.

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities
• Commission & Allowances

Responsibilities :

• Monitor, be responsible for, and be accountable for outlet upkeep and performance, including NPS targets, online reviews and outlet facilities management.
• Provide timely updates and reports to the Head of Wholesale Operations on assigned tasks.
• Host Outlet meetings at the Outlet level to listen, support, and provide solutions to staff members to achieve goals.
• Maintain outlet cost management, service quality improvement, staff development, and retention.
• Coach, guide, and collaborate with the inhouse team to increase outlet efficiency and performance.
• Focus on customer experience and oversee entire outlet operations and ensuring smooth operation flow.
• Manage all outlet personnel to provide administrative support for operations; shift planning for support availability through the outlet opening hours.
• Manage ad-hoc projects and assignments from management as needed. Collaborate closely with the Purchaser / Inspectors and other related stakeholders to achieve optimum efficiency.

Requirements :

• Qualifications: 3 years' experience in the Service / Fashion Industry is an added advantage.
• Required Language(s): English and Malay; knowledge of other dialects is an added advantage.
• Discipline: Punctuality, result-driven, and a good working attitude.
• Skills: Proficiency in Microsoft Office, advanced computer skills, and knowledge of reporting tools and report analysis.
• Must be able to multitask, work in a fast-paced environment, and possess good discipline along with a professional and pleasant personality, interpersonal skills, and communication abilities.
• A keen eye on details on the outlet appearance and facilities upkeep to provide a safe working environment for staff and a comfortable environment for customers.

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities
• Commission & Allowances

Responsibilities

• Able to communicate effectively with customers based in many countries across the globe.
• Good communication in written and spoken English.
• Prepare freight evaluations, cost and quotations.
• Enjoys having a challenging job.
• Candidate should be ready to reach their full potential and grow exponentially.
• Deliver a high level of service to ensure maximum customer satisfaction.
• Ensure completion of all jobs within stipulated time frame.
• Have good knowledge and understanding of customs declaration procedures, tariff codes and shipping documents (AWBs, BLs K1, K1A, K2, K3, K4, K8), tariff codes and customs declarations.
• A good grasp of the various trade concepts and other regulations which pertains to the import and export of goods.
• Should possess at least a Diploma/Degree.
•  

Requirements

• Has minimum 2-3 years working experience in related fields
• IT savvy and have good knowledge of office software (Microsoft Office, Microsoft Excel).
• Proficient in both Bahasa Malaysia and English.
• Willing to learn and gain massive experience in a short timeframe.
• Ready to work with a team of highly skilled and professional team of top achievers.
• Candidate should be ready to reach their full potential and grow exponentially.
• To be highly driven and prepared to be pushed to excel.
• A strong team player that understand the importance of fostering good relationships with fellow colleagues.

Perks & Benefits

• Annual leave
• Medical
• Personal development opportunities

Tiramizoo Sdn Bhd is the Malaysian subsidiary of Tiramizoo GmbH; the leading TMS for urban logistics specializing in Software as a Service (SaaS). We place great emphasis on customer satisfaction and are looking for a dedicated Junior Support Manager/ Support Executive to join our support team and help deliver world-class service to our customers.

Duties and Responsibilities:

Customer Support:

• Process incoming customer enquiries via ticket system, email, telephone and chat. Provide quick and friendly response to customer questions, complaints and concerns.
• Analyse customer problems and provide effective solutions in timely manner. If necessary, manage the escalation of complex problems to the relevant department.
• Maintain customer and partner data and interactions in the CRM system. Ensure accurate and complete documentation.

Sales Support

• Support sales colleague to conduct online or physical system demo.
• Support and manage the process of onboarding a new customer from platform creation, initial setup and training.
• Provide system expertise knowledge to sales colleagues.

Team Coordination

• Report and manage resolutions of system bugs or new feature requests.
• Liaise with the support team and product team in Germany to ensure service level agreements are met.
• Support in testing of new functions in the software prior to release to production.
• Assist in the training of new team members and further development of the team.

Process optimisation

• Identify opportunities to improve support processes.
• Produce reports on common issues and their solutions to take preventative action.
• Constantly update knowledge of the company's products and services. Participate in training courses and workshops.

Customer feedback

• Collect customer feedback and providing analyses to improve product and service quality.

Documentation

• Maintain support documentation and creating guides for frequently asked questions.

Qualifications:

• Completed training or studies in the field of Computer Science or Business IT
• Previous experience is Supply Chain or Logistics added advantage but not mandatory.

Other:

• Must possess own transport.

Perks & Benefits

• Casual dress code
• Personal leave
• Medical leave
• EPF/SOCSO/EIS
• Remote work flexibility
• Free parking
• Travelling claim

我們正在尋找積極進取、以客戶為中心的個人加入我們的團隊，擔任阿里巴巴服務專家（大客戶）。在此職位上，您將有機會與阿里巴巴密切合作，為他們提供卓越的支持，幫助客戶有效管理其帳戶。該職位提供了接觸阿里巴巴的絕佳學習機會，有助於個人成長和職業發展。

職責：

• 為成功續訂帳戶而製定的佣金結構，提供額外收入。
• 透過不斷提出滿足現有客戶目標的解決方案來擴大與現有客戶的關係。
• 有機會直接與阿里巴巴合作，獲得有關其營運的寶貴見解並加深對電子商務的了解。
• 接觸阿里巴巴的絕佳學習機會，有助於個人成長和職業發展。
• 協助客戶管理他們的帳戶。
• 透過多種管道與客戶互動，及時、滿意地解決他們的問題。
• 積極處理客戶的異議，提供適當的解決方案和替代方案。
• 為銷售團隊提供營運支持，確保提供卓越的服務。
• 進行入職電話、收集必要的資訊並有效率地按時完成任務。
• 隨時了解阿里巴巴平台的新功能、產品和服務。
• 就促銷活動、線上活動、網路研討會和培訓課程向客戶提供建議。
• 提供有效運作阿里巴巴平台的培訓和指導。
• 執行數據分析並進行績效審查，以確定改進領域。
• 能夠為客戶提供平台使用方面的培訓和指導。
• 根據績效評估為客戶抓住成長機會。

要求 ：

• 候選人必須至少擁有電腦科學/資訊科技、廣告/媒體研究、行銷、商業研究/行政/管理或同等學歷的文憑或學位。
• 鼓勵應屆畢業生申請。
• 流利的英語、馬來語和普通話方言將是一個額外的優勢。
• 了解線上技術及其在提供客戶和業務利益方面的用途。
• 具有良好的人際交往能力的強大團隊合作者
• 良好的組織能力和時間管理能力。
• 主動學習並完成指派的任務。

津貼和福利

• 附近的公共交通
• 休閒著裝要求
• 免費小吃/歡樂時光
• 事假

Tiramizoo Sdn Bhd 是 Tiramizoo GmbH 的馬來西亞子公司；領先的城市物流 TMS，專門從事軟體即服務 (SaaS)。我們非常重視客戶滿意度，並正在尋找一位專門的初級支援經理/支援主管加入我們的支援團隊，幫助為我們的客戶提供世界一流的服務。

職責與責任：

客戶支援：

• 透過票務系統、電子郵件、電話和聊天處理傳入的客戶詢問。對客戶的問題、投訴和疑慮提供快速、友善的答案。
• 分析客戶問題並及時提供有效的解決方案。如有需要，將複雜問題回報給相關部門。
• 維護 CRM 系統中的客戶和合作夥伴資料以及互動。確保文件準確、完整。

銷售支援

• 支援銷售同事進行線上或實體系統演示。
• 支援和管理新客戶的入職流程，包括平台創建、初始設定和培訓。
• 向銷售同事提供系統專業知識。

團隊協調

• 報告和管理系統錯誤或新功能請求的解決方案。
• 與德國的支援團隊和產品團隊聯絡，確保滿足服務等級協定。
• 在發佈到生產環境之前支援測試軟體中的新功能。
• 協助新團隊成員的訓練和團隊的進一步發展。

流程優化

• 確定改進支援流程的機會。
• 產生有關常見問題及其解決方案的報告，以採取預防措施。
• 不斷更新公司產品和服務的知識。參加培訓課程和研討會。

客戶回饋

• 收集客戶回饋並提供分析以提高產品和服務品質。

文件

• 維護支援文件並為常見問題建立指南。

資格：

• 完成電腦科學或商業 IT 領域的培訓或學習
• 先前的經驗是供應鏈或物流的額外優勢，但不是強制性的。

其他：

• 必須擁有自己的交通工具。

津貼和福利

• 休閒著裝要求
• 事假
• 病假
• 公積金/社會保險/EIS
• 遠距工作彈性
• 免費停車
• 旅行索賠

蒂蒂瑪斯航運貿易有限公司

您是否正在尋找具有挑戰性和鼓舞人心的工作環境？

無論您是經驗豐富的物流從業人員還是有前途的新人才，您都將接受眾多挑戰的考驗，從您團隊成員的工作、我們服務的客戶到物流環境。

我們也為像您這樣的人才提供各種各樣的機會。發揮您的潛力並將您的申請提交給以下聯絡人。我們期待您光臨蒂蒂馬斯！

我們正在招募！

責任

• 為客戶提供最佳方式處理貨物並滿足客戶滿意度的解決方案；
• 確保客戶服務團隊在報價、SOP、客戶關係及相關方面滿足銷售目標；
• 推廣使用過程方法和基於風險的思維；
• 確保品質管理系統所需的資源可用；
• 傳達有效品質管理系統的重要性並遵守品質管理體係要求；
• 確保品質管理系統達到預期結果；
• 吸引、指導和支援人員為品質管理系統的有效性做出貢獻；
• 促進改進；
• 支援其他相關管理角色展示其在其領域或職責中的領導力。

要求

• 至少擁有工商管理/物流/海事或同等學歷的文憑或學位；
• 至少3至5年航運或相關領域的相關經驗；
• 有效的領導和溝通能力；
• 優秀的報告能力；
• 積極進取並致力於工作；
• 積極的工作態度和強烈的責任感；
• 能用國語溝通者優先

津貼和福利

• 額外的休假和假期
• 有薪休假
• 工資獲取 (EWA)
• 公司自有手機
• 一般門診福利適用於配偶和子女
• 牙科/眼科護理報銷
• 團體健康和手術保險
• 專業發展機會

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Reports to Production Planning Supervisor.
• Plan, schedule, monitor and follow up closely on production performance and expedite the work order to ensure shipments to customer are meet.
• Regular interface with Production Manager/Supervisor/Leaders, Manufacturing Engineers and other required personnel to achieve the output goal and shipment requirement.
• To communicate and coordinate especially with Production team regularly to ensure smooth flow of production.
• To prepare reports in timely manner.
• Required to working in shift and station in Production Office.
• Any other tasks related to planning that assigned by superior from time to time.
• Participate in Improvement Projects related to Planning/Manufacturing or Automation

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position: Service Manager
Reporting to: Regional Manager
Location: South Lanarkshire
Service: Autism Support
Salary: £39,000 - £43,000

Responsibilities:
* Train and development manager and teams to ensure a constant high quality of support in like with the organisations policies and procedures and governing bodies such as Care Inspectorate and SSSC. Promote continuous development.
* Gain a strong understanding and ensure needs are met for people with autism and their families.
* Create and maintain relationships with stakeholders.
* Promote the organisations values and participate in the community to support better outcomes, in turn contributing to the growth of the service.
* Participate in audits, budget control and service design.
* Support the recruitment process in line with safer recruitment.

Requirements:
* Hold SVQ4 in Health and Social Care or equivelant.
* Hold 3-5 years' experience within the health and social care sector.
* Management experience within the health and social care sector.
* A strong knowledge and understanding of autism support.
* Decision making, knowledge in budgeting, excellent communication skills, leading a team with training support.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Are you a seasoned Care Manager seeking your next leadership opportunity to drive clinical and operational excellence in a dynamic healthcare environment?

Who we are: As a proud not for profit organisation since 1922, Respect Aged Care serves older residents through our high standard of care and community. Our focus is on giving back to older adults by fostering communities of belonging. Headquartered on the northwest coast of Tasmania, our philosophy is: Everyone deserves the right to a life well-lived, with dignity and respect. Our organisation is constantly growing, with many homes and thousands of residents and employees across Victoria, New south Wales and Tasmania. Respect also has home care services in multiple states, and more than 700 units in different retirement villages and independent living communities.

The Opportunity: We're on the lookout for a skilled and enthusiastic Care Manager to join our team based in Hobart, Tasmania, on a full-time basis. As a valued member of our dynamic clinical team, you'll be pivotal in delivering safe, competent, and contemporary clinical care to our residents. Moreover, you'll play a crucial role in providing supervision and support to registered nurses, enrolled nurses and personal carers, ensuring a resident-centric approach and high level of customer service.

The Care Manager is responsible to plan, allocate and delegate duties and facilitate the delivery of care according to documented policies and procedures. The Care Manager will contribute to the effective administration of human, material and fiscal resource management according to budgetary requirements.

The Care Manager will use their high-level clinical skills and knowledge as an experienced Registered Nurse to achieve best practice clinical standards, while providing strong leadership in a resident-focused care environment. They proactively contribute to building a workplace culture that embraces innovation and collaboration in order to support our residents to " live life as they choose".

Essential:

• Successful completion of a minimum Bachelor Degree in Nursing (RN) for all aged care facilities.
• Current registration with the Australian Health Practitioner Regulation Agency (AHPRA).
• Minimum 3 years experience in residential aged care.
• Working knowledge of the requirements of the Quality Agency Standards, Specified Care and Service Principles of the Aged Care Act, Documentation Standards, Residents Rights, Aged Care Funding Instrument and other relevant legislation, regulations and codes of practices.
• Sound clinical knowledge and skills in accordance with contemporary practice.
• Current National Police Certificate (or ability to acquire).
  

Desirable:

• Previous nursing management experience.
• Experience and involvement in accreditation processes.
  

To be considered for employment with Respect, each candidate must satisfy the legislative requirements of Aged Care Worker Screening to ensure suitability to work in the aged care industry.

What we can offer you:

• Attractive pay incentives, along with not-for-profit salary packaging.
• The chance to engage in purposeful work within a values-driven organisation.
• Long-term job security in an industry resistant to economic fluctuations.
• A thriving, positive organisational culture that prioritises well-being.
• Abundant prospects for personal and professional growth through learning and development initiatives.
  

Our purpose:

To care for the elderly in our communities in an environment of respect, value, and belonging.

Our Values:
Respect - Treat all people with fairness and dignity
Care -  Look after and protect the elderly, and each other
Teamwork -  Encourage, cooperate, and build trust
Courage -  Do the right thing, even when it’s difficult
Integrity -  Be open, honest, and trustworthy
Innovation -  Think differently to solve problems.
Excellence -  Drive quality to continuously improve.

As our company embarks on an expansion journey, we are inviting like-mind personnel to join us for this new chapter. Tapping on our current strength and success in promoting a healthier eating lifestyle, we have integrated this passion with persevering our nation’s heritage food culture.

We would like to invite suitable candidates for Centre Manager to join us in managing one of Singapore’s Hawker Centres. The Centre Manager will play an important role in managing the Hawker Centre.

Join us, if you have what it takes!

Job Responsibilities:

• Management of a team – this would include recruitment, yearly appraisal and training of your team.

• Tenancy Management - Managing end-to-end of tenancy operations, including but not limited to the followings

1. onboarding and offboarding of tenants,

2. conducting routine inspections,

3. management of arrears and taking the appropriate action,

4. Designing policies for new initiatives (e.g. Bridging Programe, One Stop Services etc)

• Facilities Management - Working with contractors and stakeholders to ensure high standards of cleanliness, good maintenance of facilities and good environment of Hawker Centre. This includes

1. responsive incident management,

2. efficient table-cleaning, general and toilet-cleaning,

3. effective pest control,

4. preventive and routine maintenance,

5. cyclical repairs/redecorations,

6. attending to emergency

7. and ad hoc improvement works.

• Feedback Management & Stakeholders' Engagement - Addressing feedback and appeals professionally and regularly engaging stakeholders (e.g. stallholders, contractors, Hawkers Association, landlord and relevant authorities etc) to implement initiatives and resolve operational issues.

• Routine exercise – Taking a lead in planning and coordinating of activities such as fire drills, quarterly spring cleaning and community activities.

• Any other tasks assigned

Radis community Care are looking for a Service Manager to join the team based in Stratford Upon Avon CV37

About the role

As a Service Manager you will be promoting a caring environment in our six bed Residential home for males and females with learning disabilities, providing high standards of professional practice, making sure each resident receives care and support appropriate to their needs. You will ensure compliance with all company, local and national standards whilst overseeing quality assurance ensuring these activities are carried out, monitored, recorded, and reported.

The role will be supporting the Registered Manager in the assessment of individuals who are referred for care and support services ensuring that a personalised support plan is developed for each individual in conjunction with the relevant professional agencies and the persons family and/or representative. You will be also assisting the Registered Manager in the preparation of rosters that ensure sufficient staff are available at all times and that they are deployed as efficiently and effectively as possible so that the needs of the people we support can be met.

We are looking for a dynamic caring Manager for individuals with LD and PMLD, minimum Level 3 in H&S care, previous experience working alongside CQC, managing and leading a large team of staff and leading and managing services for vulnerable adults with complex needs is advantageous.

Skills and Qualifications required for the role

You will have substantial experience of providing care and support services for vulnerable adults with Learning Disabilities You will have previous supervisory/management experience with an NVQ Level 3 in Health & Social Care, with a willingness to work towards level 5. Good commercial acumen committed to setting and maintaining high standards with good IT skills.

About Radis

Established in 2001, Radis Community Care has grown to become a leading provider of community based social care and support for thousands of vulnerable adults and children in England and Wales, focused on supporting people to live independently in their own homes and part of their local communities.

We care for a range of service users including the elderly and for people with physical and/or learning disabilities. Tailored to meet our service user’s individual needs, our care ranges from brief daily visits to 24-hour live-in care and can either be short or long-term

Radis Community Care is an Equal Opportunities Employer that welcomes applicants from all sections of the community

INDBM