We welcome you to apply if interested! You will be asked to create an account, which takes less than one minute and requires only a username and password. The entire application takes no more than 5-7 minutes to complete.

Position Description: 

Our Field Service Engineers experience a unique opportunity to employ their technical experience by collaborating with healthcare professionals and leading technical initiatives in medical device technology. You will be responsible for troubleshooting, repairing, and updating medical devices in a laboratory setting. The current product line being supported is a gene sequencing device. This is a great opportunity for you to advance your technical and leadership skills! 

We are hiring immediately with an expected start date of ASAP. You will have the opportunity to grow into new roles while traveling to different locations weekly and learning the medical device industry. 

Responsibilities: 

• Organizing, testing, and updating medical devices, installing and configuring hardware, software, and network products.

• Set-up and organization of equipment and workstations.

• Conduct routine checks and records data from product tests after installation and configuration. 

• Per-diem position requiring travel and flexibility to travel to different locations within the United States weekly.

• Weekly assignments, ranging 3-5 days per assignment. Travel nationally to support customer needs.

• Appropriate PPE is provided to all employees prior to the start of assignments.

Novasyte, a IQVIA company, takes the approach to helping customers drive healthcare forward in this challenging, fast-paced environment. We help customers accelerate results, improve patient outcomes, and unleash new opportunities.

Job Requirements: 

• An active and unrestricted driver license is required for this position 

• Prior experience as Field Service Engineer preferred but not required

• Prior experience in a BSL (biohazard) level 3 or higher preferred:

• Background in electronics or Electronics and Engineering Technology (EET)

• Ability to work independently in team environment

• Ability to work effectively in highly sensitive environment

• Strong communication and documentation skills

• Ability to travel regionally and nationally

• International travel and passport or dual Canadian citizenship required for positions located in the Northern states

• Must be comfortable with basic software programs and Microsoft operating system 

• Ability to assemble and disassemble equipment and devices 

• Ability to sit and stand for long periods of time and lift up to 50 pounds 

Experience in healthcare, field service, engineering, biomedical, electronics, electrical, or technical work is beneficial for this position. 

#FT123

#LI-CES
#LI-DNP
#LI-corinnescott

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status

The potential base pay range for this role is $35.00-$38.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

At Oxford Instruments, we push the boundaries of what’s possible, helping our customers achieve the breakthroughs that change our world. Whether it’s developing technology for a greener economy, designing devices that enhance digital connectivity, or creating next generation medicines and healthcare technology, we address the greatest challenges of the 21st century. Everything we make is exceptional, and each product and solution gives greater insight, clarity and accuracy. At Oxford Instruments, we don’t wait for change to happen. We enable it.
Oxford Instruments is searching for a L1/L2 Americas Customer Support Desk Engineer who is experienced with troubleshooting and repair of etch/deposition/Ion Beam tools is required, as well as experience working on vacuum systems, RF systems, HV power supplies, PLCs, to join our Plasma team. This is a remote position based in the West Coast region of the USA, access to a major airport is required.

How we work
We’re committed to being the leading provider of high-tech products and services for the world’s most important industrial and scientific research communities. Our people are vital to our success. We strive to offer the opportunities that will attract, motivate and retain the very best talent in our sector. This involves creating an inclusive environment and culture, where difference is valued and people are recognized for what they deliver and bring to the team.

Empowering People to Make a Difference
We don’t wait for change to happen. We enable it. That’s why we aim to create the best working environment and culture for our people to thrive. We share the same goals and value diversity of thought, perspective and experience. With a focus on the ongoing development, engagement and wellbeing of our people, we know we will continue to exceed customer expectations and drive change for the future.

About the Opportunity:
This role is critical to ensuring we offer excellent customer experiences, a key strategic imperative for our business. You will take accountability for providing our customers with a fast, responsive quality service, building strong, trusted working relationships; providing Service Engineers with what they need to support our customers; liaising with Plasma Technology and other OI Business Unit colleagues to get issues resolved; and ensuring learning is disseminated and continuous improvement of our process.

Key Responsibilities

- To provide technical and diagnostic support to customers and field based engineers, via e-mail, telephone or where possible TeamViewer.
- Travel to customer sites for onsite support for large projects for key accounts or escalations as necessary.
- Maintain and up-date all L1/L2 calls clearly and precisely, ensuring next response dates are adhered to and amended accordingly so that all calls can be tracked effectively.
- Liaise with UK based L3 support desk engineers, ensuring that all relevant information is passed to them in a clear, precise manner as and when an issue is escalated.
- To answer the L1/L2 Support Desk phone and up-date or create the call in SID/Syteline/FSM as required.
- Follow up on all internal and external queries in a timely manner. For example, all customer based e-mails to be replied in the same day of receipt.
- Operate effectively the Customer Support Management Systems (Syteline, SID, FSM, E1, CRM).
- Liaise with all departments to obtain all relevant information that is needed to support the customer or the field based engineers.
- Liaise with relevant departments to arrange fast delivery of warranty parts on systems.
- Continuously look for ways to improve what we do and the service we provide our internal and external customers.
- Provide analysis and reports, so this data can help us understand how and where we can drive further service improvements.
- Keep up to date with, and apply problem solving approaches to any challenges.
- Report daily to the Plasma Team Leads, Head of Service, and Help Desk Technical Support Manager all relevant issues of the day that require attention and/or escalation.
- Act as an additional Field Service Engineer as required
- Take personal responsibility for your own health and safety and for that of others who may be affected by your actions and behaviour.
- Comply with the Company’s arrangements for health, safety and environmental protection.
- Carry out any other tasks that may be reasonably required by the Plasma to support our customers and colleagues.
- Cross train to support other OI Business Units for L1 support as required.

About the Candidate:
The right candidate for this role will have time served in the Semiconductor industry, with an AS or BS and/or equivalent experience and training, with significant skills gained in electrical / chemical / materials or engineering. You are capable of accurate and speedy diagnosis of faults to component level; understands quality and Health and Safety implications of test procedures,; good understanding of Plasma related equipment would be beneficial; ability to read electrical and mechanical schematics; a good understanding of MS Office and AutoCAD / Solid Edge; the ability to travel up to 25% of the time.
Additional Qualifications:

- Vacuum and R.F. experience would be beneficial.
- Focused on excellent customer service.
- Good diagnostic skills and problem solving abilities. Positive and enthusiastic attitude to technical challenges, and flexibility to cope effectively with changes to specifications or priorities.
- Team Work: Positively contributes to the team to achieve departmental/company goals. Shares information and knowledge to improve own and others contribution to Plasma.
- Self-starting, diligent and enthusiastic. A professional approach to working independently and managing your own time.
- Excellent communication skills, both written and spoken. Able to articulate, present and report on technical or complex issues clearly and succinctly.
- Quality: Takes responsibility for his/her own work, and seeks ways to continually improve the level of customer satisfaction, internally and externally.
- High degree of concentration and attention to detail.
- Strong desire to develop technical skills.


Oxford Instruments Perks and Benefits:

- Generous benefit packages
- We offer our employees competitive health insurance options, including Medical, Dental, and
- Vision plans.
- Our 401k program has options for saving both pre
- and post-tax dollars for retirement.
- Paid Time Off (PTO) Work-life balance is a key part of our company culture here at OI, and we know that our employees do their best work when they can take the time they need to rest and recharge. Employees start with 4 weeks of PTO which is accrued each pay period.
- Holidays
- We recognize 12 holidays this year
- In addition to all the standard PTO options, OI proudly offers a generous and progressive paid family leave policy.
- Professional Development
- OI supports you and your professional development with $5,250 available in annual tuition reimbursement after 6 months of service.


Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment Visa at this time for this position.

Oxford Instruments Company is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, national origin, disability or protected veteran status. EOE/M/F/D/V

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.

Note to recruitment agencies: Oxford Instruments does not accept agency CV’s. Please do not forward details to our jobs alias, Oxford Instruments employees or any other company location. Oxford Instruments is not responsible for any fees related to unsolicited CV’s.

#LI-EB1 #LI-remote

Role and Responsibilities

                                                                                                         

Join CAE’s team based in Gatwick as a regional support engineer to help support the CAE training centre network with some of the most advanced simulators in the world.

We’re continually looking to foster an environment of learning, development, and progression. At CAE you’ll gain exposure to a broad range of systems to help you develop your technical knowledge. Our team has opportunities across all levels within the function, so there is a progression path available beyond this position.

Key Responsibilities:

• Provide software and hardware technical support to the CAE training centre network in Europe, Africa, Middle East (EMEA) & globally if and when required.
• Travel to CAE sites to lead resolution of discrepancies.
• Travel on an emergency basis to provide technical assistance.
• Develop and implement tests and validate software fixes.
• Perform tests and troubleshooting procedures as a part of resolution of discrepancies.
• Perform review of fixes implemented with customers and authorities for acceptance.
• Interface with the team on site to gather technical details about problem experienced with the product.
• Maintain high quality relationships between technical team on site and OEM to facilitate on time resolution of discrepancies and delivery of programs and projects.
• Support CAE projects deployment, updates or new deliveries in the European region
• Increase systems knowledge and learn new systems when necessary.
• Provide mentoring and coaching to Simulator Maintenance Technicians within the CAE network as and when required.
• Any other duties as may be required.

Experience required:

• Technical degree, preferably in aeronautical engineering is desirable although significant experience could be sufficient.
• Experience in design, development, and/or maintenance of full-flight simulators.
• Minimum 5 years of S/W design is required, preferably using C/C++ or FORTRAN operating in a ‘real time’ environment.
• Experience with operating systems i.e. Linux, Unix etc.
• Deep knowledge of CAE “Classic” technology (pre series 5000 and 7000) or Thales technology.
• Experience in the new CAE 7000XR devices and familiarity with L3 devices would be a useful additional skill.
• Sound aeronautical knowledge, including knowledge of flight dynamics and aircraft systems.
• Strong skills reading and writing English.
• Strong Communication and interpersonal skills.
• Ability to work unsupervised and to use initiative to resolve problems.
• Possesses effective communication skills (including presentation and report writing)
• Demonstrates the enthusiasm character and skills required to lead and motivate others.
• Demonstrates use of interpersonal skills to establish and maintain good relationships with customers, suppliers, Aviation Authorities, senior management, project team, and support services.
• Able to understand, use and promote the Company's organization, practices, processes and procedures.
• Ability to identify component/interface problems and manage introduction of corrective action.
• Is resourceful, demonstrating the ability to take independent actions within broad guidelines.

CAE offers:

• Competitive salary
• Monday – Friday shift pattern (however candidate needs to be flexible if required to finish deadlines by working on the weekend)
• Private health insurance
• Healthcare cash plan
• Employee stock purchase plan
• Pension scheme
• Flexible vacation policy
• Flexitime scheme
• Electric Car & Cycle to Work schemes.
• Life Assurance

Location:

Diamond Point
Fleming Way
Crawley
West Sussex
RH10 9DP

About us

At CAE, we equip people in critical roles with the expertise and solutions to create a safer world. As a technology company, we digitalize the physical world, deploying software-based simulation training and critical operations support solutions. Above all else, we empower pilots, cabin crew, airlines, defence and security forces and healthcare practitioners to perform at their best every day and when the stakes are the highest. Around the globe, we’re everywhere customers need us to be with more than 13,000 employees in approximately 250 sites and training locations in over 40 countries. CAE represents more than 75 years of industry firsts—the highest-fidelity flight, mission and medical simulators and training programs powered by digital technologies. We embed sustainability in everything we do. Today and tomorrow, we’ll make sure our customers are ready for the moments that matter.

#LI-GW1

Position Type

                                                                                         

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Employment Opportunity

At CAE, everyone is welcome to contribute to our success. With no exception.

As captured in our overarching value "One CAE", we’re proud to work as one passionate, boundaryless and inclusive team.

At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.

Are you a current Elekta employee?  

Please click here to apply through our internal career site Find Jobs - Elekta.

Want to join a team with a mission to improve and save lives?  

We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.

We currently have the following opportunity available - please contact us for more details!

We don´t just build technology. We build hope.

We are looking for a Associate Field Service Engineer to join our dynamic team!

This is to join the canidate pool for consideration of future openings if there is not a location that you can consider at the moment. Please directly apply to the any of the current openings if you are interested in those locations/willing to relocate. You can find all our openings at Elekta Careers.

What you’ll do at Elekta:

As an Associate Field Service Engineer, you will service equipment used to treat Cancer patients.  You must be customer focused and able to perform all mechanical and electronic repairs required in a timely fashion while meeting all required administrative requirements. This position warrants the highest level of professional representation between the customer and the company in all aspects of the customer relations.  It also warrants the undivided support of projects, programs, and policies established by the company.

Responsibilities:

• Perform low risk troubleshooting and repairs on the designated modality with a 50% success rate of diagnosing the problem while working within the escalation procedure.

• Perform supervised calibrations and preventative maintenance on their designated modality.

• Work safely in confined areas, including high current/ high voltages modulators (20- 50 kV, 1500A), and use peripheral vision to gauge distances. The confined areas have potential hand/arm ‘traps.’ Depth perception is critical.

• Work safely on Elekta’s full range of products including medical devices producing high-energy ionizing radiation.

• Read, analyze, interpret, and follow signal flow on blueprints, schematics, and wiring diagrams.

• Submit timely and accurately; service reports, timesheets, expense reports, film badges and other paperwork as assigned.

• Parts inventory management.

• Provide product feedback to home office.

• Maintain all company-leased equipment, including company automobile, parts, and tools.

• Perform other related duties as assigned or requested.

Qualifications:

We believe you thrive in a fast-paced environment and are always in search for a better way. You are an excellent communicator who supports the team members and wants an opportunity to truly make an impact. We believe that you have:

• Associate Degree or equivalent experience preferably in Electronics, Physics or an associated discipline.  

• Possess a good electro-mechanical aptitude

• Computer literate

• Experience with servicing Radar equipment is a plus

• Proficiency in the use of test equipment and hand tools including oscilloscopes, multi-meters

• A good understanding of Good Manufacturing Practice, including ESD requirements

• Must have effective written and verbal communication skills

• Exceptional customer service skills

• Ability to represent the organization in a professional and positive manner

• Ability to organize and prepare reports

• Must be willing to travel and work unsociable hours

• Uphold the company’s philosophy and all policies and procedures by maintaining appropriate controls to assure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of our organization

• Must maintain an active driver’s license in the home state

• Employee is required to comply with all customer vendor credentialing requirements and Elekta's COVID-19 (U.S.) Vaccination Policy.

What we offer: 

• Opportunity to work with a proactive and supportive team

• Excellent Medical, Dental and Vision coverage  

• 401k, paid Vacation and Holiday

• A health of additional benefits including wellness reimbursement, tuition reimbursement and flexible spending account 

• Opportunity to work on cutting edge in medical advancement 

• Close-knit company culture 

• Upward mobility  

EEO Statement

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other protected characteristic.

The US base salary range for this position is $55,000-$85,000

[NOTE: It is understood that no single candidate will have equal expertise in all the areas of responsibility below. Successful candidates will possess a compelling combination of many of them and the self-awareness and wisdom to leverage existing and/or new resources in the area(s) where they lack personal mastery.]

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

     

JOB DESCRIPTION:

PLEASE NOTE: This is not an active open requisition. We are building a candidate slate for a future opening.  

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
• An excellent retirement savings plan with a high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diverse, working mothers, female executives, and scientists.

The Opportunity

The Field Service Automation Engineer is the primary automation account contact covering both technical support and customer experience. The position provides ongoing proactive product support for assigned accounts. The customer experience aspect of this role will focus on increasing customer loyalty; securing retention; and driving value expansion at assigned accounts.

Territory/Location

• This position is remote.
• Qualified candidates must currently live in the Hartford, CT area.
• Travel up towards to 20%

What You’ll Work On

• Provide technical Level I and Level II phone and on-site support to proactively maintain product performance or resolve customer complaints for hardware; software; and reagent issues. Level I support is defined to a specific set of error codes that could be repaired in less than 1.5 hrs. Level II support is defined as any error code excluding Level I that would be resolved in more than 1.5 hours.
• Perform proactive service support activities to maintain system performance. Apply standard troubleshooting tools or concepts to identify the real issue and its root cause.
• Determine the level of urgency of service support requests; develop recommendations and implement solutions that reflect customer and Abbott business needs.
• Record accurate and timely documentation of customer complaints and the action taken to resolve the concern.
• Plan and prioritize customer visits and activities to do in each account.
• Prepare; schedule; and execute training events with customers to improve customer self-sufficiency by developing the customer’s ability to troubleshoot/repair analyzers and increase knowledge of component replacement and assays.
• Coordinate order, delivery, and billing of products and/or services in assigned accounts. Monitor inventory and replenish accordingly.
• Responsible for Service Contract Sales at assigned accounts.
• Partner with the Enterprise Account Manager and/or Sales Executive to develop account-specific lab strategy and execution throughout the commercial cycle and participate in customer business reviews.
• Understand the competitive landscape of assigned accounts or territory and leverage it to maximize business opportunities. Develop/preserve strong relationships to gain meaningful insights that will allow for value expansion opportunities. Responsible for achieving revenue generation goals in assigned accounts.

Required Qualifications 

• Associate's Degree or equivalent experience.
• 2 years of relevant experience with instrumentation utilized in a laboratory environment.
• 2 years of experience interfacing with customers.

* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

     

The base pay for this position is

$31.55 – $63.15/hour

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Support Services

     

DIVISION:

HIAC Core Lab

        

LOCATION:

United States of America : Remote

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Yes, 20 % of the Time

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment, Keyboard use (greater or equal to 50% of the workday), Lift, carry, push or pull weights of more than 20 pounds/9 kilos on a regular/daily basis

     

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

     

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

     

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

     

JOB DESCRIPTION:

PLEASE NOTE: This is not an active open requisition. We are building a candidate slate for a future opening.

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

The key to successful treatment and full recovery is often fast, accurate diagnosis. Abbott’s life-changing tests and diagnostic tools provide insights that enable smarter, faster decisions and transform the way the world is managing health. 

Our pioneering technology spans the world of healthcare operations — with medical diagnostic instruments, tests, automation and informatics solutions for hospitals, reference labs, blood centers, emergency departments, physician offices and clinics. 

Territory/Location

• This position is a remote position.
• Qualified candidates must currently live in the Springfield, MA area. 
• Travel up towards to 20%
• Relocation assistance is not authorized for this position.

What You’ll Work On

• The Customer Support Specialist position is a key role in the service organization, providing both on-site and phone technical problem resolution for Abbott Diagnostics customers.
• In addition to technical problem resolution, the incumbent is responsible for developing customer relationships and building customer loyalty.

Key Success Factors

• Demonstrated ability to manage resolution of complex technical customer issues.
• Ability to successfully prioritize and coordinate assigned field repairs in a timely manner.
• Ability to integrate, engage and collaborate within cross-functional teams.
• Demonstrated ability to balance between technical skills and customer interfacing skills.

Position Impact to Business

• Partnering with the sales team provides opportunities to maximize service upgrade opportunities. Effective time management by the incumbent helps minimize potential customer downtime increasing customer satisfaction with our solution.
• Cost of service management including spare part inventory management and resolution through First-Time or Same Day Services impact customer satisfaction and our ability to renew existing contracts.

Required Qualifications 

• Entry level requirement include a Bachelor’s degree in engineering, life sciences or related technical discipline.  Ideally with intern experience in their field of study.
• Roles beyond entry level require a Bachelor degree in engineering, life sciences, or related technical discipline or equivalent work experience and minimum 2 years’ experience with troubleshooting and instrument repair and maintenance.
• Travel up towards to 20%

* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

     

The base pay for this position is

$26.30 – $52.60/hour

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Support Services

     

DIVISION:

HIAC Core Lab

        

LOCATION:

United States of America : Remote

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Yes, 20 % of the Time

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment, Keyboard use (greater or equal to 50% of the workday), Lift, carry, push or pull weights of more than 20 pounds/9 kilos on a regular/daily basis

     

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

     

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

     

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

     

JOB DESCRIPTION:

PLEASE NOTE: This is not an active open requisition. We are building a candidate slate for a future opening.  

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

• This position is a remote position.
• Qualified candidates must currently live in the Altoona, PA area.
• Travel 20%

Embrace the vision of becoming the leading diagnostic service provider by achieving customer loyalty and economic profitability through passion, partnership, and performance. Efficiently provide technical support solutions including installation, corrective, pre-emptive and proactive maintenance. Go above and beyond to respond to customer needs by partnering with sales; marketing and other functional areas while adhering to current compliance guidelines.

What You’ll Work On

• Represent Abbott Diagnostic Division to its customer:
• Responsible for providing on-site support to ADD customers
• Support field personal and District business objective and goals
• Provide direction and develop mentoring skills to mentor
• other FSRs
• Troubleshooting and resolving complaints reported by customers on a minimum of five increasingly complex instruments as detailed in the Field Service Business Process database
• Understand and follow Quality System by accurate and timely documentation of complaint resolution
• Understand and practice regulatory and compliance procedures
• Maintain a safe work environment following laboratory safety guidelines
• Schedule and complete routine preventive maintenance, installations and other updates provided by Abbott.

Integrate effectively into the service team:

• Work effectively within a diverse and dynamic team environment
• Support on call rotation
• Time, territory, and inventory management
• Standby and after-hours responsibilities
• Flexible working hours
• Unpredictable Travel
• Travel for support of other territories and training
• Providing on-site critical account support inside and outside of district boundaries.

Responsible for IRL ownership to achieve organizational goals and customer satisfaction.

Responsible to work cross functionally to achieve customer satisfaction through direct communication within the local performance partnership teams (P2T).

Responsible to maintain ownership of customer issue until successful escalation or hand off takes place.

In addition to this position requires:

a) superior technical competency

b) Pro-Active Account Management

c) complete instrument training across geographical IRL.

• Responsible for implementing and maintaining the effectiveness of the quality system.
• Provide superior customer service; through applying effective communication skills in order to build loyalty while proactively managing and resolving high-stress situations
• Delight our customers by providing support including installation; Preventive Maintenance; Technical
• Service Bulletins and repair by documenting; following-up; and closing calls as per Abbott Diagnostics quality system
• Partner cross-functionally and internally while maintaining positive relationships and ensure issues are
• resolved efficiently and satisfactorily while exceeding customer needs
• Successfully achieve the established business metrics including service sales, cost of service and key
• performance indicators for assigned customers/accounts
• Champion utilization of remote support tools to proactively improve instrument up time
• Proactively improve expertise through continuous learning and certifications

• Scope of responsibility includes representing Abbott Diagnostics to assigned customers in a professional
• forthright and ethical manner. The position reports to a Service Manager and is accountable for achieving individual and supporting team goals.
• Must be able to influence other areas to achieve business goals

Required Qualifications: 

• Bachelor’s degree or equivalent relevant experience required.
• Travel 15%.

Preferred Qualifications:

• Bachelors/Engineering Degree in Bio Medical/Electrical/Mechanical or Medical Technology.
• Practical experience of interfacing with customers.

Additional Skills:

• Trouble shooting/problem solving; ability to succeed in team situations and excel independently, computer skills (Word, Excel, Power Point, Internet, Remote Computing i.e VPN, remote troubleshooting etc.), effective communication skills and strongly demonstrated interpersonal skills.

* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

     

The base pay for this position is

$26.30 – $52.60/hour

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Support Services

     

DIVISION:

HIAC Core Lab

        

LOCATION:

United States of America : Remote

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Yes, 20 % of the Time

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment, Keyboard use (greater or equal to 50% of the workday), Lift, carry, push or pull weights of more than 20 pounds/9 kilos on a regular/daily basis

     

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

     

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

     

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

Job Title

Field Service Engineer X-Ray South West

Job Description

The purpose of this Field Service Engineer is to support the technical needs of Philips Imaging customers and customer service partners. Would you like the challenge to work both individually and as part of a wider team to install, maintain and repair our wide range of technologically advanced imaging equipment?

This position will be field based, with a coverage of the Bristol or Exeter areas for X-Ray.

You are responsible for

• Operating at an advanced technical level to provide expert advice & solutions to our customers and colleagues.
• Providing field based and remote technical support to customers and colleagues in line with relevant training and experience.
• Carrying out corrective, preventative, installation and field change order activities on complex healthcare systems.
• Diagnosing mechanical, hardware and software system failures using established procedures and information.
• Determining most cost effective repair/solution to minimize customer downtime.
• Actively participating in an ongoing rotation with the Field Service Engineer team, providing customers with direct remote support in a 5 by 7 working pattern.

You are a part of a regional team of collaborative Field Service Engineers who are expected to work to the highest standards to ensure first class service is delivered to our customer base whilst ensuring Quality & Regulatory standards are adhered to in this heavily regulated industry.

You are reporting directly to the District Service Delivery Manager.

To succeed in this role, you’ll need a customer-first attitude and the following

• HNC (NVQ Level 3 or higher) or Degree in Electro-engineering or equivalent highly desirable
• Experienced logical problem solver with ability to work independently
• Experienced in carrying out corrective and preventative works for Imaging Systems devices and equipment desirable
• The ability to process knowledge across multi-modality and diverse product ranges
• Recognize new technologies and adapts to daily challenges
• Deliver high levels of customer service
• Competent in IT/Network diagnosis/system connectivity/Remote service desirable
• You are currently living in the South West region, ideally around Bristol or Exeter area.

In return, we offer you a challenging, innovative environment with great opportunities for you to explore. Our benefits are very competitive and designed around your preferences. At Philips, we value that our people can be healthy and do well and that you feel cared for and listened to. We also believe that we are at our best as a company when you are at yours as a person.  Thus, we offer competitive benefits, a flexible work schedule and access to regular local health & well-being focused activities.  

This is in addition to:

• A basic salary plus Company Car.
• Access to a wide variety of flexible company benefits, including matched pension contributions, and the option to purchase additional holiday.
• Philips University is available to all employees for learning and development opportunities.
• 25 days holiday allowance from the beginning, plus bank holidays.
• Family-friendly policies which offer enhanced maternity and paternity schemes.
• The Philips Employee Shop which allows employees to buy Philips’ products at discounted prices.
• An Employee Assistance Program is available for all Philips employees and their families. As well as being a confidential support line, it also offers practical financial and life management advice 24 /7 and is completely confidential.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

#LI-EU

#LI-Remote

Job Title

Field Service Engineer, Medical Laser (Remote/Travel: Seattle, WA)

Job Description

#ServiceD

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.

Are you a current Elekta employee?  

Please click here to apply through our internal career site Find Jobs - Elekta.

Want to join a team with a mission to improve and save lives?  

We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.

We currently have the following opportunity available - please contact us for more details!

We don´t just build technology. We build hope.

We are looking for a Field Service Engineer to join our dynamic team!

Location: Sioux Fall, ND - canidate must be located in this location or willing to relocate here.

What you’ll do at Elekta:

Elekta produces state-of-the-art high tech medical equipment including medical Linear Accelerators for the treatment of cancer and the Gamma Knife, the Gold Standard for the treatment of neurological disorders using ionizing radiation, and Treatment Planning Systems.

These technologies encompass many aspects of engineering, from high-power RF systems, electronics, mechanical systems, vacuum systems, control systems, software and networking environments.

The Field Service Engineer must be customer focused and able to perform all mechanical and electronic repairs required in a timely fashion while meeting all required administrative requirements.  This position warrants the highest level of professional representation between the customer and the company in all aspects of the customer relations.  It also warrants the undivided support of projects, programs, and policies established by the company.

Responsibilities

• Able to complete all Technician Responsibilities with 100% accuracy.

• Independently perform routine troubleshooting and repairs on the designated modality with an 80% success rate of diagnosing the problem while working within the escalation procedure.

• Perform routine calibrations and preventative maintenance on their designated modality and secondary modality.

• Perform installations with assistance, on designated and secondary modality.

• Work safely in confined areas, including high current/ high voltages modulators (20- 50 kV, 1500A), and use peripheral vision to gauge distances. The confined areas have potential hand/arm ‘traps.’ Depth perception is critical.

• Work safely on Elekta’s full range of products including medical devices producing high-energy ionizing radiation.

• Read, analyze, interpret and follow signal flow on blueprints, schematics, and wiring diagrams.

• Instruct customers and staff in proper use of the equipment.

• Assist Sales/Customer Service with technical advice.

• Stay current on all new products.

• Submit timely and accurately; service reports, timesheets, expense reports, film badges and other paperwork as assigned.

• Parts inventory management (Part sales where applicable).

• Provide product feedback to home office.

• Maintain all company-leased equipment, including company automobile, parts, and tools.

• Perform other related duties as assigned or requested.

• Incorporates Elekta Values into all department functions and responsibilities.

• Adhere to all Elekta directives, policies and procedures.

Qualifications

• Associate Degree or equivalent experience preferably in Electronics, Physics or an associated discipline. 

• Minimum of 3 - 5 years of related field service experience or be Level 2 qualified in two (2) or more modalities.

• Possess a good electro-mechanical aptitude.

• Computer literate.

• Proficiency in the use of test equipment and hand tools including oscilloscopes, multi-meters.

• A good understanding of Good Manufacturing Practice, including ESD requirements.

• Must have effective written and verbal communication skills.

• Exceptional customer service skills.

• Ability to represent the organization in a professional and positive manner.

• Ability to organize and prepare reports.

• Must be willing to travel when required and work independently.

• Uphold the Elekta’s philosophy and all policies and procedures by maintaining appropriate controls to assure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of our organization.

• Must maintain an active driver’s license in the home state.

• Vendor Credentialing:  Employee is required to comply with all customer vendor credentialing requirements and Elekta’s COVID-19 (U.S.) Vaccination Policy.

What we offer:

• Opportunity to work with a proactive and supportive team

• Excellent Medical, Dental and Vision coverage

• 401k, paid Vacation and Holiday

• A health of additional benefits including wellness reimbursement, tuition reimbursement and flexible spending account

• Opportunity to work on cutting edge in medical advancement

• Close-knit company culture

• Upward mobility

How to proceed?

We are looking forward receiving your resumé. Please attach your resumé in the application form and we will contact you!

If you have any questions, you are welcome to contact Lisa Zhang, Talent Acquisition Partner on LinkedIn.

EEO Statement

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other protected characteristic.

The US base salary range for this position is $70,000-$95,000

[NOTE: It is understood that no single candidate will have equal expertise in all the areas of responsibility below. Successful candidates will possess a compelling combination of many of them and the self-awareness and wisdom to leverage existing and/or new resources in the area(s) where they lack personal mastery.]

Job Title

Field Service Engineer (Remote/Travel: IL/IN/MI/OH/WI with Nationwide Travel)

Job Description

The Field Service Engineer provides on-site, online and phone support within the zone and nationwide, as required, to resolve complex technical problems and product issues for both the Xper/Flex Cardio products and the Xcelera Cardiology PACS modality.

Your role:

• Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs.  Understand the customer's business and competitive environment; generate service revenue.

• Actively participate as a member of the regional work team; work to improve team processes and identify training gaps.  Seek out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learns new tools).

• Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork.  Adhere to established training, quality, and safety requirements.

• Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively.  Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems).

• Able to travel extensively, (including international travel) at least 75%, and must possess a valid driver’s license and good driving record to travel to the customer site, zone office, or identified locations for meetings.

You're the right fit if:

• 5+ years servicing the Philips Xper / Flex Cardio & Xcelera equipment/software or 5+ years servicing competitors’ products with proficiency in resolving complex technical problems in a designated modality is Preferred.

• Your skills include the ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.

• You have an Associate Degree in electronics or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred.

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position.

• You must be able to:

  • Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements.

  • Work flexible hours (based on business needs to include overtime, weekends, and on-call rotations).

  • Safely work with radiation sources and/or radioactive materials; wear all required personal protective equipment.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

• Read more about our employee benefits.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

Philips Transparency Details

The hourly pay range for this position is $24.40 to $41.83, plus overtime eligible.  This role also includes company fleet/car, training, and advancement opportunities.  The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive plan, field service incentive bonus, sales commission or long-term incentives may be offered.  Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.  Details about our benefits can be found here. 

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. 

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position.  For this position, you must reside in or within commuting distance to Illinois, Indiana, Michigan, Ohio, and Wisconsin. The ideal location is Chicago, IL.

#ServiceD

#LI-LP1
#LI-Remote

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.

Job Title

Field Service Engineer, IGT (Atlanta, GA)

Job Description

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.

Job Title

Field Service Engineer - Imaging CT (Burlington, VT)

Job Description

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.

Job Title

Field Service Engineer, IGT (Cleveland, OH)

Job Description

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.

 We welcome you to apply if interested! You will be asked to create an account, which takes less than one minute and requires only a username and password. The entire application takes no more than 5-7 minutes to complete.

Position Description: 

Our Field Service Engineers experience a unique opportunity to employ their technical experience by collaborating with healthcare professionals and leading technical initiatives in medical device technology. You will be responsible for troubleshooting, repairing, and updating medical devices in a laboratory setting. The current product line being supported is a gene sequencing device. This is a great opportunity for you to advance your technical and leadership skills! 

We are hiring immediately with an expected start date of ASAP. You will have the opportunity to grow into new roles while traveling to different locations weekly and learning the medical device industry. 

Responsibilities: 

• Organizing, testing, and updating medical devices, installing and configuring hardware, software, and network products.

• Set-up and organization of equipment and workstations.

• Conduct routine checks and records data from product tests after installation and configuration. 

• Per-diem position requiring travel and flexibility to travel to different locations within the United States weekly.

• Weekly assignments, ranging 3-5 days per assignment. Travel nationally to support customer needs.

• Appropriate PPE is provided to all employees prior to the start of assignments.

Novasyte, a IQVIA company, takes the approach to helping customers drive healthcare forward in this challenging, fast-paced environment. We help customers accelerate results, improve patient outcomes, and unleash new opportunities.

Job Requirements: 

• An active and unrestricted driver license is required for this position 

• Prior experience as Field Service Engineer preferred but not required

• Prior experience in a BSL (biohazard) level 3 or higher preferred:

• Background in electronics or Electronics and Engineering Technology (EET)

• Ability to work independently in team environment

• Ability to work effectively in highly sensitive environment

• Strong communication and documentation skills

• Ability to travel regionally and nationally

• Must be comfortable with basic software programs and Microsoft operating system 

• Ability to assemble and disassemble equipment and devices 

• Ability to sit and stand for long periods of time and lift up to 50 pounds 

Experience in healthcare, field service, engineering, biomedical, electronics, electrical, or technical work is beneficial for this position. 

#FT123

#LI-CES

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status

The potential base pay range for this role is $35.00-$38.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.