Total 32 job vacancies by Jobline Resources Pte. Ltd.

Responsibilities

• Provide L1 and L2 on-site / remote IT support and fulfil service requests

• Perform asset tracking of all corporate devices (from purchase to disposal)

• Responsible for end-to-end process for all new tickets in the ESM tool, incoming phone calls, Teams messaging to the Service Desk, including, but not limited to providing first call resolution, logging of ticket, escalation of ticket, regular following up with users and tracking the closure of tickets within agreed SLA.

• Utilize ESM tools (e.g., ServiceNow) to manage all ESM tickets, adhering to response and resolution times based on ticket severity and document key actions within the ticket accurately.

• Provide dedicated support for VIP users and be available for after-hours VIP (VP and above) support.

• Provide guidance to users on how to perform self- service support and Service Desk's available modes of support.

• Monitoring of health of corporate systems and escalate abnormalities to the Team Lead.

• Escalate any company-wide incidents (disruptions or outages in corporate systems) to the Team Lead.

• Assist to implement service improvement plans approved by the team.

• Adhere to ITIL processes and frameworks, ensuring best practices in IT service management.

• Adhere to established processes and best practices within the IT Service Desk playbook.

• Refer to the solutions/knowledge in the IT Service Desk playbook for reference and to facilitate self-service troubleshooting by users.

Requirements

• Diploma/Degree in Computer Science, Information Technology, or a related field preferred.

• 2 to 5 years of experience in a service desk or technical support role, with exposure to a variety of devices and applications in a corporate environment.

• Proficiency with Windows OS, Active Directory, corporate network and common hardware/software troubleshooting for Windows laptops.

• Good experience in macOS, iOS device management and troubleshooting would be advantageous.

• Strong proficiency in Microsoft 365 applications and service, as well as Microsoft Azure.

• Experience with endpoint protection solutions such as web proxy, remote browser isolation and endpoint detection & response solutions, video conferencing and AV solutions and troubleshooting.

• Proficiency in using ESM tools such as ServiceNow.

• High level of customer service orientation.

Licence no: 12C6060

Responsibilities

• Provide hardware/software break-fix support for business-critical systems across various industries, including Hospitality, Healthcare, Government, and Financial sectors.

• Troubleshoot and resolve network issues reported by managed service agents, identifying root causes and implementing timely solutions.

• Lead and deliver Tech-Refresh projects, ensuring timely completion.

• Mentor and provide guidance to junior team members.

• Participate in a 24/7 rotational standby duty for P1/P2 escalations after office hours, including weekends and public holidays.

• Design and implement new network solutions and/or optimize the efficiency of current networks.

• Monitor, troubleshoot, and maximize network performance through ongoing maintenance and optimization.

• Deliver Client Success key account services, including change requests, preventative maintenance, and standby support.

• Perform network maintenance and system upgrades including certificate updates, patches, hot fixes and security configurations.

• Performing Risk Assessment and bug scrub reviews on reported security network vulnerabilities from vendor products.

• Report network status and performance to key stakeholders.

Requirements

• Minimum of 4 years of relevant experience in network support operations for large-scale network infrastructure.

• Strong knowledge of network technologies, including routing, switching, firewalls, FTTH access networks, SASE, and SD-WAN.

• Proficient in configuring firewalls, routing&switching and wireless network to maximize network efficiency and security.

• Proven expertise in core switching and routing (CCIE certification preferred).

• Hands-on experience with Firewall/Security technologies (Palo Alto, Fortinet, Cisco, SASE, SD-WAN).

• Practical experience with Huawei NCE Campus/Fabric solutions.(HCIE or HCIP preferred)

• Good project management, configuration, troubleshooting skills

• Good customer interaction, written and oral communication skills

• Ability to work with all levels, and ability to work and contribute in a team or individually

Licence no: 12C6060

Responsibilities

1. Hypervisor Management:

a. Design, implement, and maintain virtual infrastructure using hypervisor technologies such as VMware or Oracle Linux Virtualization Manager (OLVM).

b. Monitor and optimize virtual machine performance, resource allocation, and utilization.

c. Ensure high availability and reliability of the virtual infrastructure through proactive maintenance and monitoring.

d. Manage and resolve incidents and problems related to the virtual environment.

2. Storage Management:

a. Oversee the administration of storage systems, such as SAN and NAS.

b. Perform regular storage health/utilization checks and recommend optimization.

c. Ensure sufficient capacity for application/infrastructure needs across storage systems.

d. Manage and resolve incidents and problems related to the storage systems.

3. Backup Management:

a. Manage backup solution for client’s environment.

b. Monitor backup schedules, ensuring successful completion and addressing any failures.

c. Ensure compliance with data retention policies and regulations.

d. Manage and resolve incidents and problems related to the backup solution.

4. Documentation and Reporting:

a. Maintain documentation of virtual environments, storage configurations, and backup procedures.

b. Generate regular reports on system performance, capacity planning, and backup status.

c. Prepare Root Cause Analysis report for high severity incidents.

d. Escalate to vendor when necessary for incident resolution.

Requirements

• Degree / Diploma in Computer Engineering or related

• At least 4-5 years of relevant working experiences

• Prior experience in operations (managing team/solution architect) with minimum expertise in:

• Hypervisor: VMware & Oracle VM

• Storage: HPE Storage (3Par) and SAN Switches

• Backup: Veritas NetBackup

Licence no: 12C6060

Responsibilities

• Handle incoming support cases and track using incident tracking software

• Follow up on support tickets proactively till closure within the defined SLA

• Provide level 2 application support to service desk using email and phone

• Create test cases for bug fixes and/or system enhancements

• Liaise with developers and end users during the testing process to ensure all test cases passed

• Perform any other administration and operational work as required by supervisor

Requirements

• Diploma or Degree holder of an IT related course

• At least 1 year experience as a software tester or as applications technical support staff.

• Good computer skills, including use of Microsoft Office and Microsoft Excel

• Good command of written and spoken English

• Self-driven and demonstrate willingness to learn

• Have a passion for troubleshooting to provide solution to the users

• Possesses MS Dynamics CRM knowledge is an added advantage

Licence no: 12C6060

Responsibilities

• Provide day-to-day support for Lotus Notes applications

• Troubleshoot and resolve issues related to Lotus Formula, Lotus Script, and Java within the applications.

• Perform front-end and back-end coding tasks to enhance existing applications and develop new features.

• Create and maintain comprehensive product documentation.

• Develop test cases and perform testing to ensure the quality and functionality of applications.

• Analyse reports and provide insights to improve application performance.

• Manage and prioritise support tickets using a ticketing system, ensuring timely resolution and user satisfaction.

Requirements

• Bachelor’s degree in computer science/ information systems/ information technology or related field.

• Experience in Lotus Notes application support.

• Proficient in Lotus Formula, Lotus Script, Java, REST APIs, Front-End and Back-End coding

• Familiarity with VB.NET, SharePoint, Confluence and coding best practices.

Licence no: 12C6060

Responsibilities

• Key point of contact in Asia for tier-3 browser related support for incident and service request.

• Work with Lines of Business / Program Managers / Application Owners and stakeholders to ensure that web applications are functional on preferred browsers.

• Create and update baseline settings documentation for all browsers across all platforms.

• Maintain Intune CSP and related policy configuration.

• Manage support tickets in ServiceNow platform, including incident, service request, change and problem.

• Create and maintain Knowledge Base articles for the web browsers topics.

• Create and update baseline documentation for all browsers across all platforms.

• Collaborate with Packaging Team for deployment of browser frontend technologies.

• Troubleshoot complex issues with vendors.

Requirements

• Bachelor's Degree in Computer Science / Information Technology / Engineering or similar

• Minimum 8 years of IT support experience with at least 2 years experience in tier-3 browser support.

• Good knowledge of Microsoft Endpoint Manager (MEM), Intune policy and GPO configuration for browser related configuration including CSP integration with third party browsers.

• Good understanding of web browser technologies (MS Edge, Chrome, Safari, etc) on Windows, MacOS and Linux operating systems.

• Good knowledge of Microsoft registry, Microsoft Entra and Azure Active Directory fundamentals.

• Intermediate scripting skills in Microsoft Powershell.

• Skilled in researching for solutions, understanding and implementing steps documented in Microsoft or third party browser publishers’ KB articles and guides.

• Good business writing skills in documentation drafting

Licence no: 12C6060

Responsibilities

Perform Sales Support Tasks

• Fulfil sales orders, process sales orders and purchase orders and handle sales order inquiries

• Work with SSC to ensure operation efficiency

• Coordinate shipment and delivery of orders to the customers

• Communicate with customers during the order fulfilment process and coordinating with SSC, sales, project teams, customers and vendors during the entire process.

• Liaise with SSC to modify, change and cancel orders

• Provide request, instruction, information and data to SSC for smooth order processing, delivery and billing in SAP system

• Ensure prompt and accurate billing

• Provide document Management – print, scan, file and send

• Apply operational policies, standards and procedures

• Perform investigation on aged open tasks and ensure closure

• Ad-Hoc tasks, reporting and analysis, subject to the business requirements

Stakeholder Management:

• Timely reporting of project information to key stakeholders

• Facilitate and troubleshoot both customer and vendor queries, account status and relevant problems

• Manage stakeholders to monitor completion of requirements and activities

• Evaluate risk factors that impact on efficiency

• Perform investigation on aged open tasks & ad-hoc tasks and ensure closure in a timely manner

Requirements

• Degree / Diploma in Business, Supply Chain, Operations or relevant disciplines

• 5 years and above relevant experience

• Experience on project financial accounting

• Proficient in MS Office, particularly MS Word and Excel

• Good customer care and communication skill

• Ability to work independently and as a team

• Ability to work under pressure and meet deadlines

• SAP knowledge is preferred with experience in Project

Licence no: 12C6060

Responsibilities

Service Delivery Operations Lead

• As Service Delivery Operations Lead, you will be responsible for overseeing the day-to-day operations of the service delivery team.

• Your day-to-day activities will involve managing the team's performance, ensuring timely delivery of services, and maintaining high levels of customer satisfaction. You should have advanced proficiency in Service Delivery and other skills such as Business Operation Management, Operational Excellence, and Delivery Excellence with advanced proficiency in each.

• Oversee the day-to-day operations of the service delivery team.

• Ensure timely delivery of services and maintain high levels of customer satisfaction.

• Manage the team's performance and provide guidance and support as needed.

• Collaborate with other teams to ensure seamless integration of service delivery solutions

Application Lead

• The System Application Lead is responsible for overseeing the design, implementation, and support of critical business applications.

• This role ensures the seamless operation of enterprise systems, manages a team of application specialists, and collaborates closely with business units and IT teams to ensure that system applications align with business goals.

Requirements

Service Delivery Operations Lead

• Degree / Diploma in Computer Engineering or related discipline

• At least 4-5 years of service delivery experiences

• Mandatory skillset:

1. Communication Skill

2. Troubleshooting and Analysis Skill

3. Manage a team of > 5 people before

Applications Lead

• Degree / Diploma in Computer Engineering or related discipline

• At least 4-5 years of service delivery experiences

• Strong background in software development, system integration, and leadership.

• Strong proficiency in system application design and implementation

Licence no: 12C6060

Responsibilities

• Support project teams in implementation, installation, and configuration of PCs/Workstations OS., applications and related peripheral devices.

• Provide phone and on-site support, resolving, troubleshooting and investigating issues pertaining the PCs, applications and peripherals for systems.

• Record incidents into the incident management system, either through incident tracking software or email.

• Ensure all incidents are addressed within the defined Service Level Agreement (SLA).

• Follow through all necessary escalation from L1.

• Prepare daily situation reports for management review.

• Provide timely updates on assigned requests.

• Verify the functionality of newly deployed PCs and IT peripherals; escalate any issues for resolution.

• Maintain accurate asset information in the asset database, including required documentation.

• Assist in the testing and rollout of the system bug fixes/ enhancement / patches.

• Provide regular progress updates to Project Leads regarding bug fixes, enhancements, or patches

Requirements

• Minimum ITE / Diploma in Computing and Information Systems.

• At least 2 years of equivalent work experience (in operations support).

• Knowledge of Office automation tools, MS Operation Systems.

• Experience in desktop software for patch management, software packaging and software delivery is an added advantage.

• Strong oral and interpersonal communication.

• Excellent analytical and problem-solving skills.

• Proficient in Microsoft Office, e.g Words, Excel, PowerPoint, etc.

• Ability to effectively prioritize and execute tasks in a high-pressure environment.

• Must be independent, resourceful, pro-active and a team player.

• Strong aptitude in picking up (operation knowledge) in more than one type of system.

Licence no: 12C6060

Responsibilities

• Issue Management - Log all incoming calls and email and record sufficient information to facilitate effective incident processing.

• Identify the impact, urgency, and priority of incidents

• Provide initial troubleshooting and support for incidents.

• Escalate incidents that cannot be resolved by the service desk to the appropriate

• Application Maintenance team and monitor progress.

• Seek confirmation for closure from the user when resolution is provided.

• Serve as the first point of contact for all incidents

• Prepare issues statistic for reporting purposes.

• Prepare daily, weekly and monthly report

• Daily monitoring Liaise with client to clarify issue and assign issue to team for resolution.

• Track and report on issues resolution.

• Assess common issues and suggest improvement points.

• Track and report on day-to-day operations to maintain system stability

Requirements

• Diploma in Computer Engineering

• At least 2-3 years of relevant Helpdesk / customer service experience

Licence no: 12C6060

Responsibilities

• Tracking and report service metrics to internal and external stakeholders

• Ensure that services delivered meet service levels agreed.

• Manage and refine the service delivery processes for clients.

• Continuous Service Improvement to achieve service excellence.

• Point of contact for customers as well as internal stakeholders for all operation issues related to service delivery.

• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident review.

• Translate customer requirements into working instructions for the delivery teams.

• Developing a deep understanding of projects to gain insights into the scope of service delivery.

• Incident/Problem/Change management.

• Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades.

• Build and maintain customer relationships.

• Identify sales opportunities within installed bases and work with business managers to translate them to upsell.

Requirements

• Degree in Computer Science or computer-related field

• Minimum 5 years of service delivery management experience

• Technical and Security Knowledge (e.g., TCP/IP) is a must.

• Minimum 3 years’ experience in managing technical professionals e.g., server engineers and network engineers.

• Ability to create reports, make recommendation and present findings to customers.

• Certification in Certified Information System Auditor (CISA), Project Management Professional (PMP) would be an advantage.

• Pre-sales experience would be preferred.

Licence no: 12C6060

Responsibilities

• Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification, and escalation.

• Support on desktops, notebooks, printers, scanners, hardware components.

• Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications that are found in the Desktop PCs and Notebook PCs. Examples of such software are Windows 10 OS or any standard desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express, etc.

• Installation of Apple IPad software’s and deployment.

• Generate reports and submission of daily/weekly updates.

• Provide support for queries, escalation, problem determination, resolution and MAC – move, add and change.

• Printer Maintenance.

Requirements

• Professional Certificate, Diploma or Advanced/Higher/Graduate Diploma.

• Prefer minimum 3 years experience.

• Hardware Skill – Desktop, Laptop, Printer and Scanner

• Windows OS (Must know Windows 10) & Mac OS (added advantage)

• Microsoft Office

Licence no: 12C6060

Responsibilities

• Apply effective project management methodologies and ensure appropriate action applies in corrective needs.

• Responsible for project Profit & Loss.

• Manage cross-functional teams in project deliveries.

• Manage contract terms, change management, identify potential risks and devise contingency plans.

• Provide regular projects communications including status updates to senior management and stakeholders.

• Develop Improvement Plan in procedures and processes to enhance work efficiency and productivity.

• Design appropriate training programs and workshops for project team.

• Constantly keep abreast of latest technology changes to maintain operational efficiency.

• Create a positive team environment and coordinate work effort of each team member in a cohesive fashion.

• Participate in tender project management and maintenance costing & quotation.

Requirements

• Strong experiences in major IT infrastructure system updates, upgrades, OS hardening and migrations.

• Competent and proficient understanding in IT Infrastructure Services, Cloud Computing and Structured Cabling.

• Strong in tracking project timelines, milestones, and deliverables.

• Highly motivated and self-driven to complete assignment with the limited resources and tight schedule.

• Good technical skills in engineering, computer and IT systems, and preferably in communications technologies as well.

• Good knowledge of Systems Engineering.

• Good communication and writing skills.

• Able to handle complex projects, technical challenges and different groups of users and external contractors.

• Preferably possess PMP or CITPM or PRINCE2 certification with strong understanding of techniques and methods.

• Strong familiarity with project management software E.g., MS Project.

• Strong vendor management in negotiation and collaboration.

• Strong in people management.

• Excellent communication, interpersonal skills and able to work well at all levels.

• Experience in controlling program / project budget.

Licence no: 12C6060

Responsibilities

• Responsible for providing technical assistance and support to end-users who are experiencing software or application related issues.

• Play a critical role in ensuring the smooth functioning of computer systems and addressing users' concerns promptly and effectively.

• Resolving IT-related problems, improving user experience, and maintaining a high level of customer satisfaction.

• Escalate and respond back to users on the outcome of their highlighted issues within the required KPI/SLAs.

Requirements

• Degree or diploma in any discipline.

• 1 to 2 years of work experience in the related field is preferred for this position.

Licence no: 12C6060

Responsibilities

• Provide initial support to end users and onboarding of new users.

• Technical Proficiency: Understanding of IT systems and configuring a no-code platform.

• Problem Solving: Ability to troubleshoot and resolve issues efficiently, including identifying root cause and implementing solutions while adhering to SLA.

• Communication Skills: Work with users to resolve their tickets, document incidents, and provide updates.

Requirements

• Diploma / Degree holder with 1-3 years of relevant working experiences

• Knowledgeable in ITIL Service Operation Framework / Power BI

• Experience in performing application and system testing.

Licence No: 12C6060