Total 33 call center job vacancies in Construction / Property category in Malaysia

Working Days/Hours: Monday - Friday; 830am – 6pm

Location: Chinatown

Contract till 31 Dec 2025

Job Description:

• Reports directly to the Quality Service Experience Manager (QSM)
• Responsible in providing excellent service to all customers
• Handle mailbox enquiries and resolve customers issues via email communication and personalised calls
• Ensure accuracy of data collected from the customers
• Maintain and update the survey database with proper notes indicated in the system
• Responsible for distributing enquiries and follow ups to relevant teams, stakeholders and departments
• Fulfil the service level agreement by responding to all emails within 3 working days turnaound time and ensure prompt follow up on cases
• Provides daily email summary report to the QSM
• Escalate to the QSM on challenging issues or complaints received through mailbox channels
• Work closely with inbound/outbound Project Experience managers in developing quality service operational SOPs and processes
• Analyses service quality across the contact centre and provide recommendations on ways to improve productivity and customer satisfaction to achieve highest level of service excellence
• Using various data such as contact centre daily service level, customer satisfaction, surveys data accuracy and call/complaint logs to develop strategies and techniques which enhances the overall effectiveness of the contact centre operations
• Train and guide employees to create a culture of service excellence
• Any other ad-hoc duties

Please contact Terence at +65 9645 4048 your resume directly for fast response.

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at dataprotection@persolkelly.com. Please feel free to contact us if you have any queries.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Office Location: Novena / Clarke Quay

• Conduct outbound calls & site visit to ensure timely consent collection with HR Manager/HR Professionals
• Reach out to the respondent from selected establishment to participate and in digital survey data transmission
• Explain survey objectives and procedures to respondent on the confidential database to be extracted
• Interpret survey questions to help respondents’ comprehension
• Compile, record, input results and data from interview surveys into the system
• Conduct administrative tracking of the collection progress.
• Ensure that the given KPI are being met based on the project timeline
• Identify and report problems in obtaining valid data

Requirements:

• Nitec/GCE A Level/Diploma holder
• Only Singaporeans might apply
• Prior working experience in Call Centre roles handling HR professionals/manager
• Travel in Singapore to do face-to-face survey
• Proficient in Microsoft Excel
• Familiar with KPI-driven environment.

Please contact Terence at +65 9645 4048 your resume directly for fast response.

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at dataprotection@persolkelly.com. Please feel free to contact us if you have any queries.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Benefits:

• Great Hourly Rate: Earn $12.50/hour in a comfortable, office-based setting.
• No Cold-Calling: Enjoy a friendly, structured environment with no cold-calling required.
• Supportive Team: Work within a team of like-minded individuals, ensuring a positive atmosphere.
• Develop Communication Skills: Enhance your conversational skills by engaging with various respondents.
• Convenient Hours: Monday to Friday, 11am – 8pm, providing a stable and predictable work schedule.

Job Description:

We are looking for enthusiastic Tele Surveyors to join our team. In this role, you will contact respondents from a provided dataset and conduct structured surveys over the phone. This is not a cold-calling position. You will use a prepared script to ensure professional and smooth conversations. If you love talking to people, can handle rejections positively, and are comfortable following a script, we would love to hear from you!

Roles & Responsibilities:

• Survey Execution: Call respondents from a provided dataset and follow a scripted survey.
• Data Entry: Accurately enter responses into the computer system.
• Professional Interaction: Engage with respondents in a friendly, professional manner.
• Script Adherence: Ensure strict adherence to the survey script without paraphrasing.
• Reporting: Assist with any additional reporting tasks as required by the supervisor.

Location: Novena/Clarke Quay

• Lead a team of Customer Experience Officers to achieve KPI
• Respond to survey enquiries via inbound calls and emails
• Conduct survey interviews via outbound calls
• Reach out to the respondents to assist them to complete the survey
• Ensure that the given KPI are being met based on the project timeline
• Assess work performance of officers and identify areas that need improvement
• Organize workflow and ensure that officers understand their duties and delegated tasks
• Set goals for KPI and deadlines in accordance to the project timeline to ensure project’s success
• Provide fair, constructive, and timely feedback towards performance expectations and goals
• Manage escalated cases and maintain public relations including any complaints
• Provide assistance, guidance, and coaching support to officers to meet KPI
• Monitor and provide project status report to manager
• Ensure officers understand the survey objectives
• Ensure officers compile, record, input survey returns and data accurately into the system
• Ensure officers conduct verification to ensure completeness and accuracy of data collected

Requirements:

• Only Singaporean might apply
• Travel in Singapore to do surveys
• Mandarin speaking is required to liaise with Chinese MNC companies to do surveys
• Proficient in Excel to do reports
• At least 2 years of working experience as Team Lead in Call Center environment.

Please contact Terence at +65 9645 4048 your resume directly for fast response.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO.

https://go.persolkelly.com/job/apply/6947

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at dataprotection@persolkelly.com. Please feel free to contact us if you have any queries.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

• Project Leadership: Provide leadership and direction for the data center construction and fitout project.
• Client Representation: Act as the primary point of contact for all client-side matters, advocating for our needs and ensuring alignment with project objectives.
• Stakeholder Management: Cultivate strong relationships with a diverse group of stakeholders, including architects, engineers, contractors, subcontractors, and internal teams.
• Scope & Schedule Management: Develop and manage a comprehensive project scope document (PSD) and a detailed project schedule, proactively identifying and mitigating risks that could impact timelines.
• Budget Control: Maintain a strict budget and track all project expenditures, ensuring cost-effective delivery.
• Contract Administration: Oversee all construction and fitout contracts, ensuring compliance with terms and conditions.
• Quality Assurance/Quality Control (QA/QC): Implement a robust QA/QC program to guarantee the project meets all data center industry standards and best practices.
• Communication & Reporting: Maintain transparent communication with all stakeholders, providing regular progress reports and updates.

Location: Novena/Clarke Quay

• Lead a team of Customer Experience Officers to achieve KPI
• Respond to survey enquiries via inbound calls and emails
• Conduct survey interviews via outbound calls
• Reach out to the respondents to assist them to complete the survey
• Ensure that the given KPI are being met based on the project timeline
• Assess work performance of officers and identify areas that need improvement
• Organize workflow and ensure that officers understand their duties and delegated tasks
• Set goals for KPI and deadlines in accordance to the project timeline to ensure project’s success
• Provide fair, constructive, and timely feedback towards performance expectations and goals
• Manage escalated cases and maintain public relations including any complaints
• Provide assistance, guidance, and coaching support to officers to meet KPI
• Monitor and provide project status report to manager
• Ensure officers understand the survey objectives
• Ensure officers compile, record, input survey returns and data accurately into the system
• Ensure officers conduct verification to ensure completeness and accuracy of data collected

Requirements:

• Only Singaporean might apply
• Travel in Singapore to do surveys
• Mandarin speaking is required to liaise with Chinese MNC companies to do surveys
• Proficient in Excel to do reports
• At least 2 years of working experience as Team Lead in Call Center environment.

Please contact Terence at +65 9645 4048 your resume directly for fast respond.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO.
By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at dataprotection@persolkelly.com. Please feel free to contact us if you have any queries.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Up to 1-month Performance Bonus

Office Location: Novena / Clarke Quay

• Conduct outbound calls & site visit to ensure timely consent collection
• Reach out to the respondent from selected establishment to participate and in digital survey data transmission
• Explain survey objectives and procedures to respondent on the confidential database to be extracted
• Interpret survey questions to help respondents’ comprehension
• Compile, record, input results and data from interview surveys into the system
• Conduct administrative tracking of the collection progress.
• Ensure that the given KPI are being met based on the project timeline
• Identify and report problems in obtaining valid data

Requirements:

• GCE 'A' level and above
• Singaporean
• Proficient in Microsoft Excel to input survey data
• Field Visit required to Corporate companies
• Mandarin speaking to do corporate survey with Chinese MNCs
• Prior working experience in Customer Service/Call Centre is a big plus
• Experiences with KPI targets

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Job Title - Property Call Handler

Salary - £12.58per hour - temporary to permanent

Location - Norwich

Hours: Monday to Friday 8am - 4pm / 9am to 5pm (Parking available on site)

Job Description:

We are recruiting for experienced customer service focussed administrators to help grow and develop within a new team in a repairs and maintenance housing sector.

The right candidate must be proficient with microsoft packages with good IT knowledge. Customer service, organisation and excellent communication skills is key to being succesful in this role.

Proven experience in a call centre environment is essential !

Experience in the housing, repairs or maintenance/construction business is essential.

Application Process: If you would like more information on this Property Call Centre Advisor position or any other vacancy, please email your current CV through where it will be reviewed and you will be contacted if your CV is of interest.

#INDMAIN22

Minimum Hiring Wage:

Job Details:

This position will work in Social Work and Behavioral Health Assessment Team.

Provide patients and their families, including vulnerable populations, with the psychosocial support needed to cope with chronic, acute, or terminal illnesses.  Services address their social, emotional, and financial needs.  Services provided include clinical assessment, crisis intervention, brief therapy, case consultation with the healthcare team and collaboration with other professionals in the community.  These services advise family caregivers, provide patient education and counseling, and make necessary referrals to community resources for continuity of care.

Responsible for providing direct support to people with varying degrees of mental illnesses and other related issues.  Utilize intervention strategies to assist with rapid stabilization, de-escalation and therapeutic mediation.  Conduct a thorough, accurate, clinically sound Triage/Psychosocial comprehensive mental health screening for qualifying patients presenting to the Health System as well as via tele-medicine. Gather collateral information from family, other providers, etc. in order to provide a more thorough screening of immediate needs. Actively coordinate care, identify and address gaps in service needs and make appropriate recommendations. Utilize efficient use of psychiatric and medical resources, and facilitate safe and appropriate discharge planning. 

Bachelor’s Degree from an accredited program is required with 5 years of experience in mental health/social work settings required; OR specific training related to crisis.

Benefits:

We are excited to offer an aggressive compensation and benefits package for qualifying positions, which includes:

• Competitive base pay

• Matching retirement programs

• Health, Dental and Vision plans

• Health Savings and Flexible Spending Accounts

• Employee discounts including car rental, cell-phone plans

• Employer-paid, Long-Term Disability, Life, and AD&D

• Paid time off (PTO)

• Education Assistance Program

• Employee Assistance Program

• Employee Referral Bonus Program

• Discounted cafeteria meals

• Paid Parental Leave

• Employee Service Recognition program  

• Voluntary plans including: Life, AD&D, Short-Term Disability, Critical Illness, Accident, Insurance, and Hospital Indemnity

Great River Health and its affiliates are Equal Opportunity employers.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day.

Essential Duties:

• Obtains nursing history, performs nursing assessment and develops plan of care for patients.
• Demonstrates ability to perform a head-to-toe assessment on all patients and reassessments as per policy.  This includes adult, geriatric and the general patient population.
• Demonstrates a time conscious awareness and ability to prioritize during high acuity situations.
• Performs patient care responsibilities considering needs specific to the standard of care for patient’s age.
• Demonstrates knowledge of medications and their correct administration based on age of the patient and their clinical condition.
• Follows the five medication rights and reduces the potential for medication errors.
• Demonstrates an ability to assist physicians with procedures and performs services requiring technical and manual skills.
• Demonstrates the ability to start peripheral IV’s.
• Demonstrates the ability to care for post-surgical patients.
• Treats patients and their families with respect and dignity.  Identifies and addresses psychosocial, cultural, ethnic and religious/spiritual needs of patients and their families.  Functions as liaison between administration, patients, physicians and other healthcare providers.
• Interacts professionally with patient/family and provides appropriate care and information based on patient status.
• Demonstrates knowledge of the principles of growth and development over the life span and the skills necessary to provide age appropriate care to the patient population served.
• Able to interpret data about the patient’s status in order to identify each patient’s age specific needs and provide care needed by the patient group.
• Performs all aspects of patient care in an environment that optimizes patient safety and reduces the likelihood of medical/health care errors.
• Participation in performance improvement and CQI activities.
• Consults other health team members/departments as appropriate to provide for an interdisciplinary approach to the patient’s needs.
• Communicates appropriately and clearly to Director, Nurse Leader, Team Leader, Nursing Supervisor, co-workers and providers.
• Maintains a good working relationship both within the department and with other departments.
• Documentation meets current standards and policies.
• Manages and operates equipment safely and correctly.
• Coordinates and supervises patient care as necessary.
• Demonstrates an ability to be flexible, organized and function under stressful situations.
• Maintains a safe, comfortable and therapeutic environment for patients and families in accordance with hospital standards.
• Enhances professional growth and development through participation in educational programs, current literature, in-service meetings and workshops; shows responsibility for own professional practice and ongoing education.
• Performs other related duties as assigned or requested.

Education and Experience:

Med/Surg/Rehab

• Graduate of an accredited school of nursing.
• Current Registered Nurse License, in the state of Maine, BSN preferred.
• Current American Heart Association Healthcare Provider BLS required.

Critical Care/ED

• Graduate of an accredited school of nursing.
• Current Registered Nurse License, in the state of Maine, BSN preferred.
• Current ACLS and BLS (PALS desired)
• TNCC desired

Preferred:

• One year of nursing experience
• Bilingual

Knowledge, Skills and Abilities:

• Ability to engage patients and team members utilizing the CMH Experience Standards

  I am creating a warming, caring, and non-judgmental environment

  I am actively listening and seeking information

  I am honest, truthful, and consistent

  I am respectful, treating all individuals with dignity and empathy

  I am serving as a role model, taking both initiative and ownership when appropriate

  I am working collaboratively and demonstrating teamwork

  I am resilient and adapt to change in positive ways

• Serve as the champion of the patient and team member experience by providing an A+ experience to every patient and team member, every day

If you are passionate about making a difference and are looking for your next great career opportunity, we look forward to reviewing your application!

Building Location:

Department:

Job Description:

Education Qualifications:

Masters' Degree in Theology preferred.

Licensure/Certification Qualifications:

No certification/licensure required.

FTE:

Possible Remote/Hybrid Option:

Shift Rotation:

Shift Start Time:

Shift End Time:

Weekends:

Holidays:

Call Obligation:

Union:

Union Posting Deadline:

Building Location:

Department:

Job Description:

Education Qualifications:

Masters' Degree in Theology preferred.

Licensure/Certification Qualifications:

No certification/licensure required.

FTE:

Possible Remote/Hybrid Option:

Shift Rotation:

Shift Start Time:

Shift End Time:

Weekends:

Holidays:

Call Obligation:

Union:

Union Posting Deadline:

Call Centre - Survey Experience Officer (Establishment)

Salary: S$3,000 ($2,650+$350 transport allowance)

Work duration: Immediate till end of Dec 2024 (Renewable depending on performance and project)

Working hours: 5 days across Mon - Sun, up 44 hrs/wk

Work location: Clarke Quay / Novena area (work in office)

Able to start work immediately or within 1 month notice period

The Survey Experience Officer (Establishment) is responsible for collection of employee listing information from company POC (Point of Contact) to submit the Occupational Employment (OED) registry.

He / She is also the single, primary source of contact to perform survey data collection from these POCs on the quarterly or ad-hoc surveys that the company is selected to participate.

The incumbent should possess skills in rapport building with the company POC in order to build a professional and friendly working relationship with the POC to collect all survey data.

Collection Methods:

1. Via outbound call activity

2. Via field visits out to company addresses

Data submission:

1. The incumbent is expected to perform daily updates of call outcomes using Excel files assigned to them

2. The incumbent must also submit the survey data collection details into the system and submit the completed survey

3. During field visits, incumbent must also assist the respondents to complete the surveys online / manual collection and guide the respondents if the respondents need necessary guidance

Job scope:

1. Adhere to required Standard Operating Procedures (SOP) in operations

2. Work closely with fellow team-mates, assigned team leads on the survey progress for each of the companies allocated to this

3. Update accurately the daily operations reports so that performance can be accountable

4. Perform necessary admin work and support as and when required to do so, including rectifying errors committed during collection when required by stake holders from the ministry

5. Adhere to key in case notes in ministry in house system provided for each case with each call outcome / updates on assigned cases

Requirements:

1. Able to work in fast-paced environment

2. Able to speak fluently

3. Proficient in excel (VLOOKUP, Filter function)

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd

• RCB No. 200007268E

• EA License No. 01C4394

• Reg No: R23117785 (Lok Ding Hann)