Total 118 Administrative / Clerical job vacancies in Norwich, Not recorded, NR2 1NR

Clerk of Works - Hampshire

Acting in partnership with my client, a UK-based civil engineering company I'm seeking an experienced Clerk of Works for a new position within a specialist project team based in Hampshire.

This is an exciting opportunity to work as part of an experienced professional team helping to deliver a major water infrastructure initiative, the first of its kind in the UK for 30 years.

Applicants should ideally have previously worked as a Senior Engineer, Materials Engineer or Quality Engineer, having a strong knowledge and experience of groundworks, earthworks, material testing and the re-use of excavated material.

Desired Experience;

• Experienced with earthworks testing procedures.
• A relevant qualification in Civil Engineering or Construction (Such as a Degree/HNC - or similar).
• Experience as a CQA Engineer is beneficial.
• Experience with working on reservoirs beneficial however not essential.
• Ideally with a minimum of 5 years' experience.
• UKAS Soils Laboratory testing experience beneficial.
• Proactive in highlighting and efficiently resolving non-conformance testing result.
• Excellent record keeping skills, knowledge of the AutoDesk Construction Cloud Platform is preferable.
• Strong communication skills and ability to discuss technical aspects with other technical and non-technical individuals.
• Good understanding of Specification for Highway works.
• Previously worked as a Senior Engineer, Materials Engineer or Quality Engineer, having a strong knowledge and experience of groundworks, earthworks, material testing and the re-use of excavated material

• Relevant qualifications including CSCS Card.
• Strong knowledge of HSQE regulations.
• Computer literacy with good working knowledge of Microsoft Excel, Word and other Microsoft Office programmes.
• High level of attention to detail.
• Self-motivated and able to work in a team and by themselves.
• Site based hours.
• Full UK Driving Licence is also required

Key responsibilities include:

• Inspecting, Recording & Documenting Earthworks Processes for the purpose of Quality Assurance.
• Inspecting the workmanship and quality of delivered works.
• Recording the quality to a suitable level of detail in accordance with the specification, ITP and Quality Management System documentation
• Supporting the undertaking of testing on completed works - liaising with site lab and Quality Manager to facilitate in-situ testing.
• Identify defects with works, confidence to stop the works and knowledge to get defect resolved quickly and effectively with support of the wider team where required. This may include raising and closing out Non-conformance Reports (NCRs) in line with company procedures.
• Supporting the Quality Manager, and wider QA team with production of QA documents such as ITPs, and support with the reviewing of design and construction documents such as RAMS from a quality perspective.
• Review classification of excavated material on site to ensure compliance with the specification.
• Supporting the Production of quality forms and checklist to facilitate the quality of all earthworks and materials testing.
• Working with project management and engineering staff to improve the quality of work on site. And suggest possible improvements on daily activities and ensure that production is maximised whilst ensuring quality is maintained at the highest level.
• Liaising with the designers and client supervisors, including the Panel engineer where required.
• Promoting health and safety on site.
• Helping to ensure works are completed to programme.

Benefits

• Competitive salary
• Discretionary Project Performance Bonus
• Company Vehicle/Car Allowance
• Company contributing pension scheme subject to meeting eligibility criteria.
• 25 days holiday plus bank holidays

This permanent vacancy is being advertised by Rullion Ltd

Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands to SMEs and start-ups. As a family-owned business, Rullion's approach is credible and honest, focused on building long-lasting relationships with both clients and candidates.

Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base; from small start-ups to large household names.

We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants.

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.

What were looking for: Strong secretarial skills with previous experience essential. Familiarity with medical terminology is a plus. Experience in a clinical setting, such as a hospital or clinic, is ideal. Proficiency in IT and data processing, especially with patient databases like PAS (training provided). Excellent administrative support abilities for other secretaries and administrators. Key responsibilities: Handle patient inquiries via phone and email. Collaborate with waiting list coordinators and other secretaries to ensure efficient clinic scheduling. Manage diaries and assist in office organisation, maintaining service continuity during absences. Organise and take minutes at meetings. Uphold confidentiality while handling sensitive patient information. Maintain a professional telephone manner and strong interpersonal skills. Skills required: High level of confidentiality and discretion. Proficiency in Microsoft Office (Outlook, Word, Excel). Excellent organisational, time management, and multi-tasking abilities. Ability to work autonomously and prioritise effectively. Previous NHS experience and knowledge of the PAS system desirable (training available). To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUHs PRIDE values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture. From the job description: Deal efficiently and effectively with direct and indirect (i.e. telephone, face to face) enquiries from patients, all levels of medical and nursing staff, GPs, Social Services and other health professionals and staff. Respond to enquiries, providing routine and non-routine information and non-clinical advice, resolving problems where possible. Communicate appropriately with patients who may be fearful, aggressive or have sensitive concerns needing reassurance and who may present difficulties in communication e.g. terminally ill patients, deaf patients, mentally ill patients and elderly confused patients. Attend to all communications, for example, emails, faxes, investigation results on a daily basis and prioritising and actioning as required. Accurately transcribe all correspondence by touch typing from audio / digital dictation or shorthand using knowledge of medical terminology. Generate routine and non-routine correspondence independently. Assist patients and their Carers by arranging translation/interpretation facilities. Demonstrate and maintain knowledge and understanding of Trust RTT policy. Update RTT in accordance with Trust guidelines. Assist the Administration and Clerical team with data management utilising PAS and other departmental patient databases. Complete the Tertiary referral proforma/template for internal/external referrals as per Trust policy Promptly action clinical investigations, results and outcomes. Utilise Trust reports to service and administer waiting lists, which may include outpatient, inpatient and waiting lists as required in local work area, escalating to senior staff as required. Adding patients to waiting lists as requested taking into account the urgency of the case and the patients preference. Arrange urgent admissions direct from clinic and ambulatory care areas, contacting the patient and liaising with ward/theatre/clinics as required. Please refer to the Job Description for the full specification of responsibilities and requirements for this post. Please note that this advertised position, which is part of occupation code 4211 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.

What skills and experience we're looking for

The Post

As a highly respected and successful Trust we are seeking to appoint a first class Administrator to work within our HR department.

Previous experience of working within a school environment and within HR is desirable but not essential. The ability to work accurately and to cope with the demands and pace of the work flow are essential, as are the ability to prioritise, to meet deadlines and to work well within a team.

Training will be provided for the various ICT systems used, although proficiency with ICT in general is essential.

The successful candidate will be able to demonstrate an excellent grasp of the written word plus a friendly telephone manner.

This role will suit an experienced HR administrator looking for a role within an educational setting or an experienced administrator looking to further their expertise in HR.

The role is full-time, all-year-round but applications for term-time only plus 2-4weeks will be considered.

Deadline: Monday 9 December 2024 @ 9am

We reserve the right to close this vacancy early and proceed to interview upon receipt of a number of suitably qualified applications. All candidates are advised to refer to the job description and person specification before making an application.

In line with latest KCSIE guidance, as part of the shortlisting process, the Trust reserves the right to conduct an online search on shortlisted candidates as part of our due diligence and any relevant information found concerning a candidate's suitability to work with children will be discussed at interview stage.

Our safeguarding practices prevent us from accepting CV’s.

We are committed to safeguarding and protecting the welfare of children and expect all staff and volunteers to share this commitment. A Disclosure and Barring Service Certificate will be required for all posts. This post will be subject to enhanced checks as part of our Prevent Duty.

Barton Court Academy Trust embraces diversity and promotes equality of opportunity. Job share, part-time and flexible working opportunities will be considered.

Further details and information about the Trust can be found on our website page.

A commitment to staff welfare and promoting BCAT core values is at the heart of this role.

What the school offers its staff

THE TRUST

Barton Court Academy Trust (BCAT) is a multi-academy Trust which was established in 2017.

It currently consists of three secondary schools: Barton Court Grammar School, an 11-18 years, mixed selective school in the heart of Canterbury, rated “Good” with many outstanding features by Ofsted in February 2020; The Charles Dickens School, an 11-16 years mixed non-selective school in Broadstairs, rated “Good” by Ofsted in March 2023 and Barton Manor Free School, an 11–18 years non-selective mixed school in the heart of Canterbury which opened to Year 7 in September 2022 and as the school grows now has Y7, Y8 and Y9 from September 2024.

Commitment to safeguarding

In line with KCSIE 2022 guidance, as part of the shortlisting process, the Trust reserves the right to conduct an online search on shortlisted candidates as part of our due diligence and any relevant information found concerning a candidate's suitability to work with children will be discussed at interview stage. We are committed to safeguarding and protecting the welfare of children and expect all staff and volunteers to share this commitment. A Disclosure and Barring Service Certificate will be required for all posts. All posts will be subject to enhanced checks as part of our Prevent Duty.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below

Looking for an exciting opportunity to work as a Medical Secretary in one of London's leading healthcare organisations? Look no further! Barts Health is currently seeking a skilled and motivated individual to join our team at Whipps Cross Hospital as a Medical Secretary.

As a Medical Secretary in Ophthalmology, you will play a crucial role in providing administrative support to medical professionals, ensuring the efficient operation of our healthcare services. You will have the opportunity to contribute to delivering exceptional patient care and maintaining high standards within the dynamic environment of Whipps Cross Hospital.

Key Responsibilities:

· Manage correspondence, appointments, and records for medical professionals

· Schedule patient appointments efficiently, ensuring accurate communication

· Prepare and maintain medical documentation, reports, and patient records

· Assist in organising meetings, taking minutes, and performing general administrative tasks

· Collaborate with multidisciplinary teams to facilitate effective communication and coordination

Requirements:

· Previous experience as a Medical Secretary or in a similar administrative role within the NHS/healthcare sector

· Strong organisational skills with the ability to handle multiple tasks and prioritise effectively

· Attention to detail and accuracy in maintaining medical records and documentation

· Proficiency in using medical software systems and standard office productivity tools

· Excellent communication skills, both written and verbal, enabling effective interaction with colleagues and patients

· Ability to thrive in a fast-paced, dynamic environment, demonstrating adaptability and resilience

Join the dedicated team in Ophthalmology and contribute to delivering exceptional healthcare services to the local community. At Whipps Cross Hospital, you will have the opportunity to grow professionally, gain valuable experience, and make a difference in the lives of our patients.

Please note that only shortlisted candidates will be contacted for interviews. We appreciate your understanding.

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below


This advert closes on Tuesday 3 Dec 2024

What skills and experience we're looking for

Thank you very much for your interest in the temporary PA (Personal Assistant) role for the Executive Headteacher. The successful candidate will work within both the Christ the King and St Cuthbert’s school offices and will follow the Executive Head’s working pattern to offer support to her and the wider leadership team. The post offers line management responsibilities for up to three staff. We hope that this position offers a great opportunity for office assistants currently in a school, or those wishing to come into education from industry or business.

The role is a complex but fulfilling one involving admin support for the Executive Headteacher (processing and managing the recording of staff absence, dealing with recruitment and retention, supporting with confidential governor meeting preparation, maintaining the school’s single central record) alongside line managing office staff (across two sites) whilst welcoming parents and pupils into the school in the morning, taking phone calls about absence and other confidential messages.

Alongside this there are other basic administration tasks such as drafting letters, updating pupil & staff records, welcoming visitors and distributing mail. The successful candidate will also have responsibility for admissions to the school, coordinating the induction process and preparing welcome packs for families as well as dealing with nursery enquiries and billing.

Closing date for applications: Thursday 28th November 2024 – midday
Shortlisting: Friday 29th November 2024
Interview dates: Monday 2nd December 2024

Post Details:
Grade: NJC pay Grade E, scale point range 12 - 17
Salary: £27,711.00 to £30,060.00 (paid pro-rata)
Contract: Fixed Term until 31/8/2025
Hours: 37 per week, Term Time only plus 5 days
Start Date: Monday 6th January 2025

Please refer to the application pack for further details.

What the school offers its staff

Our school offers a range of professional development opportunities for the successful candidates.

St Cuthbert’s Catholic Academy and Christ the King Catholic Academy, part of the Blessed Edward Bamber Multi Academy Trust. Our aim is to create a partnership-based family of schools that celebrates the distinctiveness of each school and the diverse communities they serve, while maintaining our value-driven approach.

• A caring ethos and high standards.
• Friendly staff, admin support and a strong family ethos which make our academies a great place to work.
• A focus on staff wellbeing including access to Counselling, 24 hour GP helpline, Health advice and support, Physiotherapy advice, annual flu jabs and a range of other services through our Schools Advisory Service wellbeing app.

Commitment to safeguarding

BEBCMAT is fully committed to safeguarding and promoting the welfare of all learners, staff and visitors. All posts are subject to: ● DBS ● Medical clearance ● Verification of qualifications and National Insurance number. ● Two references including a judgement about suitability to work with children. ● A member of the interview panel will be trained in implementing Child Protection procedures. ● In line with Keeping Children Safe in Education 2024, online search be carried out. For teaching positions, barred list checks and prohibition from teaching checks will be carried out. For leadership positions, section 128 checks will be performed.

Provide a dedicated, comprehensive personal assistant service to the Director of Research Operations and other members of the senior leadership team. Arrange meetings on behalf of the Director of Research Operations and members of the senior leadership team independently managing the administrative support and delivery. Produce agendas and accurate minutes from a variety of meetings (including, but not limited to Biorepository Access Committee, CRF Joint Strategy and Management Committee, PPIE Strategy Committee), distribute minutes appropriately. Manage electronic diaries and carry out email management (check the Director of Research Operations email and action if necessary) Arrange all aspects of other meetings and training events as required, to include room booking, catering etc. Manage and process documentation as appropriate and maintain confidential personal files held by the department senior leadership team. Create and maintain reports, spreadsheets and databases as required by the Research Services Office and senior leadership team (including information required by the regulatory authorities for research conduct) Ensure that telephone calls, correspondence and direct contact with visitors are dealt with in an appropriate and professional manner, using judgement, tact, and discretion where necessary. Deal with incoming mail for the Director of Research Operations and members of the senior leadership team and apply judgement, knowledge, and experience to appropriately refer mail to other areas for action. Prepare documents by copy or audio typing using Microsoft Office software (letters, memos, reports etc.) for approval as directed, ensuring that all policies and procedures are adhered to. Please refer to the Job Description for the full specification of responsibilities and requirements for this post. Please note that this advertised position, which is part of occupation code 4215 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.

The Trust has a Transactional Services team supporting both purchase ledger and sales ledger activity in Partnership with a third party provider.

We are looking for a support clerk to join our busy team supporting all functions. The post holder will be required to undertake a variety of tasks depending on the priorities of the team. They must be able to work to standard processes and deadlines and have a flexible approach at all times,

The post holder must have good communication skills and will be required to speak to both internal and external people including companies and individuals.

· Request the set up of new suppliers / customers in Oracle seeking to ensure no duplicates are requested and all record information is complete

· Assist in the redirection of non PO invoices receive, code and forward to most appropriate staff for coding (if not already completed) and approval, or return to service provider if the invoices should be matched to a purchase order

· Assist requisitioners / buyers in the resolutions of queries relating to all types of invoices

· Provide suppliers with information to ensure they are invoicing in the most efficient manner

· Input sales order requests in accordance with Trust policies and Oracle protocols

· Input receipts for all income received by Trust either via finance or other departments

· Respond to telephone queries in a professional manner updating systems as appropriate

· Management of generic email boxes to ensure queries are directed to the correct person or Trust action is undertaken as appropriate.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:
• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH site
• Free 24-hours confidential counselling support
• On-site Nursery
• On-site cafes offering staff discounts
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

The following skills and experience will be required and are essential for the successful candidates:
• Request the set up of new suppliers in Oracle seeking to ensure no duplicates are requested and supplier record information is complete.
• Assist in the redirection of non PO invoices receive, code and forward to most appropriate staff for coding (if not already completed) and approval, or return to service provider if the invoices should be matched to a purchase order.
• Assist requisitioners / buyers in the resolutions of queries relating to all types of invoices.
• Provide suppliers with information to ensure they are invoicing in the most efficient manner.
• Forward any invoices received direct by the Trust to the service provider at the agree address in a timely fashion.
• Perform statement reconciliations and undertake follow up action.
• Monitor suppliers set up as cheque and contact them to get electronic payment details.

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Please note that this advertised position, which is part of occupation code 4129 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.


This advert closes on Friday 22 Nov 2024

The following skills and experience will be required and are essential for the successful candidates: Request the set up of new suppliers in Oracle seeking to ensure no duplicates are requested and supplier record information is complete. Assist in the redirection of non PO invoices receive, code and forward to most appropriate staff for coding (if not already completed) and approval, or return to service provider if the invoices should be matched to a purchase order. Assist requisitioners / buyers in the resolutions of queries relating to all types of invoices. Provide suppliers with information to ensure they are invoicing in the most efficient manner. Forward any invoices received direct by the Trust to the service provider at the agree address in a timely fashion. Perform statement reconciliations and undertake follow up action. Monitor suppliers set up as cheque and contact them to get electronic payment details. Please refer to the Job Description for the full specification of responsibilities and requirements for this post. Please note that this advertised position, which is part of occupation code 4129 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.

1.To provide clerical support and assist the Ward manager or deputy Manager on the admission/transfer and discharge of patients. 2. To greet, welcome and help direct Patients, Relatives, Staff and the general public.3.To keep records up to date by using PAS i.e. patients admitted, transferred, discharged from the Ward. 4.Liaise with nursing staff over the discharge of patients, including where appropriate the collection of property from General Office, dispatching notes, arranging transport to peripheral areas. 5. To prepare clinical coding form for patient episode and ensure it is completed by medical staff. Please note that this advertised position, which is part of occupation code 4131 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.

What We Offer? Entrance to not just a job but a career that makes a difference to Norfolk. Collaborative working approach means that the team is responsible, no lone working allowed here! Opportunity to network across NNUH Trust, working with people from all walks of life in Norwich. Opportunities to further your education, and branch out within the Trust or the wider NHS To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUHs PRIDE values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture. Deal efficiently and effectively with direct and indirect (i.e. telephone, face to face) enquiries from patients, all levels of medical and nursing staff, GPs, Social Services and other health professionals and staff. Respond to complex enquiries, providing routine and non-routine information and non-clinical advice, resolving problems where possible. Communicate appropriately with patients who may be fearful, aggressive or have sensitive concerns, needing reassurance and who may present difficulties in communication e.g. terminally ill patients, deaf patients, mentally ill patients and elderly confused patients. To sensitively provide and receive complex information using tact and adapting communication style to meet the needs of individual levels of understanding. Recognise the importance of individual rights in accordance with legislation, policy and procedures. Attend to all communications, for example, emails, faxes, investigation results on a daily basis. Use judgement to undertake a preliminary assessment of content to determine the appropriate course of action and the priority for the consultants/clinical teams attention. Accurately transcribe all correspondence by touch typing from audio/digital dictation or shorthand using knowledge of medical terminology. Generate routine and non-routine correspondence independently. Assist patients and their carers by arranging translation/interpretation facilities. Demonstrate and maintain knowledge and understanding of Trust RTT policy. Update RTT in accordance with Trust guidelines and ensure accurate patient pathways, investigating and correcting errors as required. Assist the Administration and Clerical team with data management utilising PAS and other departmental patient databases. Complete the Tertiary referral proforma/template for internal/external referrals as per Trust policy. Promptly action clinical investigations, results and outcomes. Utilise Trust reports to service and administer waiting lists, which may include outpatient, inpatient, diagnostic and waiting lists where relevant. Book patients from waiting lists and update associated booking systems (e.g. ORSOS, ARIA etc.) in line with departmental requirements and in line with the Trust RTT Policy. Utilise outpatient and inpatient PTLs to track patients through pathway. Please refer to the Job Description for the full specification of responsibilities and requirements for this post. Please note that this advertised position, which is part of occupation code 4211 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.

What We Offer? Entrance to not just a job but a career that makes a difference to Norfolk. Collaborative working approach means that the team is responsible, no lone working allowed here! Opportunity to network across NNUH Trust, working with people from all walks of life in Norwich. Opportunities to further your education, and branch out within the Trust or the wider NHS To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUHs PRIDE values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture. Deal efficiently and effectively with direct and indirect (i.e. telephone, face to face) enquiries from patients, all levels of medical and nursing staff, GPs, Social Services and other health professionals and staff. Respond to complex enquiries, providing routine and non-routine information and non-clinical advice, resolving problems where possible. Communicate appropriately with patients who may be fearful, aggressive or have sensitive concerns, needing reassurance and who may present difficulties in communication e.g. terminally ill patients, deaf patients, mentally ill patients and elderly confused patients. To sensitively provide and receive complex information using tact and adapting communication style to meet the needs of individual levels of understanding. Recognise the importance of individual rights in accordance with legislation, policy and procedures. Attend to all communications, for example, emails, faxes, investigation results on a daily basis. Use judgement to undertake a preliminary assessment of content to determine the appropriate course of action and the priority for the consultants/clinical teams attention. Accurately transcribe all correspondence by touch typing from audio/digital dictation or shorthand using knowledge of medical terminology. Generate routine and non-routine correspondence independently. Assist patients and their carers by arranging translation/interpretation facilities. Demonstrate and maintain knowledge and understanding of Trust RTT policy. Update RTT in accordance with Trust guidelines and ensure accurate patient pathways, investigating and correcting errors as required. Assist the Administration and Clerical team with data management utilising PAS and other departmental patient databases. Complete the Tertiary referral proforma/template for internal/external referrals as per Trust policy. Promptly action clinical investigations, results and outcomes. Utilise Trust reports to service and administer waiting lists, which may include outpatient, inpatient, diagnostic and waiting lists where relevant. Book patients from waiting lists and update associated booking systems (e.g. ORSOS, ARIA etc.) in line with departmental requirements and in line with the Trust RTT Policy. Utilise outpatient and inpatient PTLs to track patients through pathway. Please refer to the Job Description for the full specification of responsibilities and requirements for this post. Please note that this advertised position, which is part of occupation code 4211 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.

What We Offer? Entrance to not just a job but a career that makes a difference to Norfolk. Collaborative working approach means that the team is responsible, no lone working allowed here! Opportunity to network across NNUH Trust, working with people from all walks of life in Norwich. Opportunities to further your education, and branch out within the Trust or the wider NHS. To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUHs PRIDE values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture. Deal efficiently and effectively with direct and indirect (i.e. telephone, face to face) enquiries from patients, all levels of medical and nursing staff, GPs, Social Services and other health professionals and staff. Respond to enquiries, providing routine and non-routine information and non-clinical advice, resolving problems where possible. Communicate appropriately with patients who may be fearful, aggressive or have sensitive concerns needing reassurance and who may present difficulties in communication e.g. terminally ill patients, deaf patients, mentally ill patients and elderly confused patients. Attend to all communications, for example, emails, faxes, investigation results on a daily basis and prioritising and actioning as required. Accurately transcribe all correspondence by touch typing from audio / digital dictation or shorthand using knowledge of medical terminology. Generate routine and non-routine correspondence independently. Assist patients and their Carers by arranging translation/interpretation facilities. Demonstrate and maintain knowledge and understanding of Trust RTT policy. Update RTT in accordance with Trust guidelines. Assist the Administration and Clerical team with data management utilising PAS and other departmental patient databases. Complete the Tertiary referral proforma/template for internal/external referrals as per Trust policy Promptly action clinical investigations, results and outcomes. Utilise Trust reports to service and administer waiting lists, which may include outpatient, inpatient and waiting lists as required in local work area, escalating to senior staff as required. Adding patients to waiting lists as requested taking into account the urgency of the case and the patients preference. Arrange urgent admissions direct from clinic and ambulatory care areas, contacting the patient and liaising with ward/theatre/clinics as required. Please see the attached job description for full details. Please note that this advertised position, which is part of occupation code 4211 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.

Eligibility Criteria All applicants must be: Aged 16+ Resident in the UK/EEA for the last three consecutive years Must not have a qualification in a similar subject at the same level or above Must not be in any form of formal government-funded education upon the start of their apprenticeship Qualifications and Skills Required: Good general standard of education 4 GCSEs at Grade D/3 or above (or equivalent) subject to the job specification Good standard of literacy and numeracy Good communication and interpersonal skills Good IT skillsThe NNUH are pleased to be able to offer a variety of challenging apprenticeships. Should you be selected for interview we may wish to discuss with you a range of alternative positions for you to consider.

A Vacancy at Norfolk and Norwich University Hospitals NHS Foundation Trust.


** 20 month Fixed Term Contract - Apprenticeship **

We welcome applications from individuals wishing to become an Apprentice and gain experience in the NHS. You will develop new skills and knowledge whilst working with an established team gaining valuable work experience and a recognised apprenticeship qualification.

You will be enrolled with a local education provider and will be required to complete your Level 3 Diploma in Business Administration Apprenticeship Standard qualification within the duration of the placement.
We have an exciting opportunity for an enthusiastic and versatile individual to join the Trust as an Apprentice Secretary in the Gastroenterology Department.

Our Gastroenterology department is split up into sub-specialities and further sub-specialities within these;
Hepatology/Pancreatic; Nutrition; Inflammatory Bowel Disease (IBD).

We operate outpatient clinics, inpatient endoscopy and outpatient endoscopy and have an allocated gastroenterology ward (Guist) for patients.

We have consultants, registrars, IBD specialist nurses, Liver specialist nurses and Nutrition specialist nurses along with Upper and Lower Cancer specialist nurses

As a busy department our patients are at the heart of everything we do and being focused on delivering the quality of care that our patients expect, in a timely manner is vital in this role.

You will work as part of a busy team and respect and integrity are an essential part of the ethos of working together that drives our department. This is a busy role with varying demands, so building an effective rapport with colleagues and being ready to take their guidance and offer your support will be really important.

The Gastroenterology department is committed to offering the best possible care to our patients and this requires dedication from all our staff and this role will be no exception. We will expect you to share our passion for achieving excellence in the care of our patients.

We take PRIDE in our work for the NNUH and hope that in your application you will show us how you take PRIDE in your work too.

Our secretaries act as a point of contact for all communications between the Consultant, patients, relatives, all hospital staff, General Practitioners and their staff and outside agencies, maintaining a close working relationship between Consultants and patients as appropriate.

Monday – Friday 9.00 – 17.00

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:
• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH site
• Free 24-hours confidential counselling support
• On-site Nursery
• On-site cafes offering staff discounts
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Eligibility Criteria

All applicants must be:

• Aged 16+
• Resident in the UK/EEA for the last three consecutive years
• Must not have a qualification in a similar subject at the same level or above
• Must not be in any form of formal government-funded education upon the start of their apprenticeship

Qualifications and Skills Required:

• Good general standard of education
• 4 GCSE’s at Grade D/3 or above (or equivalent) subject to the job specification
• Good standard of literacy and numeracy
• Good communication and interpersonal skills
• Good IT skills

The NNUH are pleased to be able to offer a variety of challenging apprenticeships. Should you be selected for interview we may wish to discuss with you a range of alternative positions for you to consider.


This advert closes on Sunday 1 Dec 2024