Total 146 Administrative / Clerical job vacancies in Liverpool, Merseyside, L11 0JA

Deal effectively and efficiently with any enquiries (telephone or face to face) from clinical and non-clinical staff within the Trust in a professional manner. Deal with routine telephone enquiries from parents/carers/general public in a professional, polite and confidential manner, referring to appropriate person/department regarding any enquiries outside of the post holders remit. Liaise with clinicians in a timely and professional manner in relation to patient queries. Attend and contribute to departmental meetings, team briefs etc. Ensure accurate and appropriate action is taken with regards to all clinical correspondence.

Service Care Solutions has a new and exciting opportunity which has become available working as a Leaving Care Personal Advisor for Knowsley Council. This role is an excellent opportunity for someone with substantial experience in the field who wants to make a meaningful difference.

• Monday to Friday 9 to 5
• 36 Hours per week
• Initial 3 month contract with the possibility of extension

Responsibilities

• Provide guidance and practical support to care leavers, assisting them in becoming self-sufficient in line with the Children and Leaving Care Act, Volume 3 (1989).
• Conduct thorough assessments and develop pathway plans that reflect the unique needs and goals of each young person.
• Act as a trusted advisor and mentor, fostering positive relationships with care leavers, offering support in various areas of their lives, and helping them build skills for a successful transition to independence.
• Advocate for the young people you work with, upholding corporate parenting responsibilities and maintaining high aspirations for their achievements.

Requirements

• Demonstrable experience working with care-experienced young people, particularly in assisting their transition from being cared for to independence.
• Strong assessment and planning skills aligned with pathway planning requirements.
• Excellent communication and interpersonal skills, with the ability to build trust and provide empathetic, solution-focused support.
• Knowledge of corporate parenting responsibilities and a commitment to achieving the best possible outcomes for young people leaving care.

Apply Now

If you are interested, please call Lisa McVinnie on 01772 208964 or email me your CV - lisa.mcvinnie@servicecare.org.uk

If this role isn't right for you, but you know someone who would fit perfectly to our engaged and devoted team and you refer them, you will receive a referral bonus of £250.

The benefits of working with SCS:

• A specialist dedicated Social Work consultant offering single point of contact.
• Exceptional referral bonuses - £250 per referral placed in to work!
• An extensive & exclusive range of Social Work vacancies across the UK
• Nationwide provider Social Work staff to over 200 local authorities.
• Annual training budget of up to £250 and continued online CPD training.
• Excellent Annual Loyalty schemes / bonuses.

Please see attached Job Description and Person Specification for full details about this exciting role on offer at The Clatterbridge Cancer Centre.

Please see attached Job Description for full details. Successful candidates will be supported to develop in the role. Working within a team of dynamic and dedicated Executive and Personal Assistants, this is a truly collaborative role that will provide opportunities to work across the hospital at all levels. The role would suit a highly motivated team player who strives to provide a first class PA service.

Please see the job description and person specification document for detailed information about the job description for this vacancy.

Type dictation from audio transcription of clinical correspondence and documentation. Quality check documentation completed in clinical administration support. Ensure appropriate follow up arrangements/investigations are in place. Liaise with personal medical secretary of speciality accordingly. Complete any tertiary referrals to external Trusts and ensure these are completed on the PAS system. Keep track of referrals to ensure patient is promptly reviewed. Check that follow up appointments are arranged in conjunction with patient pathway. To answer the telephone promptly and politely, telephoning patients where appropriate using tact, discretion and empathy in all situations. Accurate use of patient information using the Patient administration System (PAS), including registration screen, checking patient details are correct, tracking of case-notes. Ensure all letters and discharge summaries are copied to the appropriate professionals, including patients. Ensure efficient audit processes in place concerning correspondence to ensure quality levels maintained and rectify accordingly. Take minutes of meetings, circulating to relevant groups. Obtain information as requested by line manager. Attend appropriate training, meetings and education sessions when required. Work with managers to review working practices, ways of working and find solutions to problems. Work with managers to improve quality and range of services, with resources being managed according to agreed policies and procedures. Ensure all mandatory training is up to date and report accordingly. General office duties, including incoming and outgoing mail, e-mail, fax, photocopying. Participate in housekeeping of office environment.

Follow Trust and departmental processes and procedures to ensure a high quality, resource efficient and cost effective service is provided. Ensure patient folders are created and prepped and made available for all outpatient activity including Cardiac Diagnostics and TB contact clinics. All folders must be available within the agreed time limits and are presented in a tidy and cohesive order in line with NHSLA. To ensure all required data is accurately and appropriately recorded in the PAS system within agreed timeframes. Of particular importance is data relating to patient demographics, appointments, 18 week referral to treatment pathway. Update of all outpatient appointment outcomes at the end of each clinic session i.e. cache up, ensuring all relevant actions have been completed for each patient. To ensure that patients/callers needs are met with regard to booking systems, and/or general enquiries. To sensitively explain to patients where their appointments have been cancelled or postponed and ensure a new appointment is negotiated, as required. To deal sympathetically with distressed patients and families. To deal with patient complaints concerning Outpatient appointment details/ cancellations referring angry/distressed patients on to a senior member of the Outpatients Team when necessary. To notify the Team Leader Central Booking if there are any issues with clinic capacity for future appointments. To work and rotate on various clinics in Outpatients, Cardiac Diagnostics and Contact Clinic to ensure adequate skill mix and cover within the team. To prioritise, book and change appointments on both PAS and the Choose and Book System on a daily basis according to clinical urgency, clinic capacity and waiting time targets. Ensure familiarity and compliance with the Trusts Access Policy. Maintain statistics of each clinic session and provide to the Team Leader Central Booking Team. Open post and re-direct as appropriate to other departments. Liaise with GP practices or other NHS organisations to retrieve missing referrals or gain additional information around patient referrals when necessary. To provide a high standard of customer care to patients and their careers through clear communications. Ensure that patient reminder letters are generated from the PAS on a daily basis and posted to patients in a timely manner. Assist clinical staff in retrieval of scanned images from the EDMS. Ensure the Outpatient reception desk is appropriately staffed during busy times to support patient flow. To ensure that any change of patient details are made on PAS promptly at the point of referral or appointment confirmation. Demonstrate and explain outpatient administrative processes, practices and procedures to new and less experienced staff. To answer the telephone and deal with queries and requests in a prompt, pleasant and helpful manner, referring on, as necessary to the appropriate member of the Team. To provide cover to the Access Team, Medical Secretariat and Health Records Team for roles equivalent to own post or grade if required. To minimize hazards in the working area and report any identifiable hazards to the Line Manager. To adhere to all safe systems of work applicable to the work area. Ensure all patient folders from each outpatient clinic are collated and prepped prior to sending to Health Records to be scanned in to the EDMS. Liaise with Outpatient, Cardiac Diagnostic and Contact Clinic staff to ensure all aspects of service delivery are aligned with service requirements. Scan documentation using the departmental scanning devices and index records accordingly to ensure documentation is classified and indexed to the correct patient record. Undertake regular maintenance and cleansing of scanning devices to ensure devices are appropriately maintained and remain operational. Maintain accurate and up to date records of work undertaken on a daily basis to ensure departmental KPIs and service level agreements can be monitored. Participate and contribute to departmental meetings including objective setting and feedback discussions. Ensure any requests for disclosure of information are directed to the Health Records Coordinator and Information Governance Officer. Participate in departmental audits as and when required. Maintain records (paper and electronic) in an accurate and timely manner. Report any incidents direct to the departmental manager immediately and ensure the Trust incident reporting process is followed. Ensure that lifting and handling guidelines are adhered to. Comply with all Health and Safety requirements within the Trust. Collect and deliver patient folders to and from Health Records Department following completion of Outpatient Clinic sessions. Follow and comply with departmental procedure documentation. When new procedures are implemented or existing documentation updated, staff must familiarize themselves with the changes. Work as part of a team to ensure that an efficient service is provided at all times. Liaise effectively with all disciplines of staff to ensure efficient lines of communication are maintained at all times. Check stationary requirements and inform Team Leader Central Booking Team if extra stock is required to maintain service delivery. To undertake any other duties required by manager appropriate to the grade and relevant to the role. Be flexible to the needs of the service to support effective delivery of service. Be adaptable to and support future changes of the service.

Medical Secretary – Gastroenterology

Band: 4, Full time, 37.50 Hours

An opportunity has arisen for a permanent position for an experienced Medical Secretary to join the Gastroenterology team. The appointee will work within an established secretarial team who have a commitment to improve our patient experience.

Duties include diary management, outpatient activity, managing waiting lists, monitoring referrals and typing of clinic letters.

The successful applicant must be able to undertake all administrative duties, be well organised, able to plan their own workload, work on their own initiative and work to strict deadlines.

It is expected that applicants will have completed the AMSPAR course and or equivalent, have appropriate experience working in a medical environment and have a good understanding and knowledge of medical terminology; experience in the use of EPRO (clinic letter tool) would be advantageous.
1. To provide a comprehensive service to consultants and speciality teams including nurse practitioners/clinicians.
2. Keep diary up to date, arrange appointments, and arrange travel and accommodation.
3. Operate an effective bring forward system and filing system.
4. To manage and maintain 18 week pathways including tertiary referrals to external trusts, and ensure these are accurately recorded on PAS system. Keep track of referrals to ensure patient is reviewed promptly. Check that follow up appointments are arranged in conjunction with Referral to Treat (RTT) patient pathway.
5. Mentor, train and supervise relevant staff as required. Deal with annual leave requests and sickness absence return to work interviews.
6. Support consultants in non clinical activities role by preparing presentation documents using relevant packages and arranging meetings, set agenda

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

To hear more about our achievements click herehttps://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf

Follow us on Social Media:

Facebook – Liverpool University Hospitals Careers

Instagram - @LUHFTcareers

Twitter - @LUHFTcareers
1. Ensure appropriate personnel are informed of consultant annual leave/study leave. Keep consultants informed of junior doctor leave, as it could have an effect on the service.
2. Organise and maintain consultant’s admissions. Cancel and add patients to the waiting list, as appropriate, ensuring lists are updated, and patients contacted. Liaise with waiting list office, anaesthetic department and ward. Complete and amend theatre lists appropriately.
3. Type dictation from audio transcription of clinical correspondence and documentation. Type discharge summaries as appropriate. Maintain an effective track on inpatient referrals to ensure patient is reviewed promptly.
4. Check against clinical letters to ensure appropriate follow up arrangements/investigations are in place. Rectify if not.


This advert closes on Monday 28 Oct 2024

Ensure that all clinical correspondence is transcribed within the required timescales alteringline manager if there are any foreseeable delays. Support the day to day organisation of the clinical teams by liaising with the TranscriptionLeaders in co-ordinating meetings, ensuring appropriate documentation available formeetings/lecturers, preparation of documents/presentations, attending meetings to takeminutes and tying of agendas/minutes. Ensure that the workloads are reviewed on a regular basis and that any urgent transcriptionis given priority in conjunction with the needs of the service and line manager. Adapt a flexible attitude to meet the needs of the service, taking into consideration eachareas unique specialty and subsequent requirements of such specialties. Where appropriate ordering and receipt of general office stationary and equipment. Mentoring new members of staff including temporary staff as and when required. General office duties including dealing with incoming and outgoing correspondence, filing,photocopying etc. When required, provide appropriate clinical information following requests from the PatientInformation Systems in use. Please refer to attached Job Description for a full list of duties and responsibilities.

An exciting opportunity has arisen within our Support Secretary Team for a highly motivated and enthusiastic Support Medical Secretary to join our Administrative Team. We have 1 x full time post and 1 x part time 30 hour post vacancy

The post holder will provide a comprehensive and professional secretarial support service to an excellent standard, ensuring a high level of accuracy to the Mental Health Care Division.

The post holder is expected to work closely with the services to type clinical correspondence in a timely manner to to achieve KPIs.

The post holder will be expected to work with a flexible approach and use own initiative to carry out duties in such a way as to make a direct and positive contribution to the organisation whilst maintaining confidentiality at all times when dealing with service user/staff information, thus enabling the medical team to utilise their time in an efficient manner.

The post holder will provide a comprehensive professional support secretarial service to an excellent standard ensuring a high level of accuracy to the Mental Health Care Division.

Successful applicants will be expected to organise their own workload and co-ordinate workload activities with other Medical Secretaries in the team.

There is a need to be able to work to tight deadlines and withstand the pressure of a busy department and it is essential that you are able to work on your own

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Ensure that all clinical correspondence is transcribed within the required timescales altering line manager if there are any foreseeable delays.

Support the day to day organisation of the clinical teams by liaising with the Transcription Leaders in co-ordinating meetings, ensuring appropriate documentation available for meetings/lecturers, preparation of documents/presentations, attending meetings to take minutes and tying of agendas/minutes.

Ensure that the workloads are reviewed on a regular basis and that any urgent transcription is given priority – in conjunction with the needs of the service and line manager.

Adapt a flexible attitude to meet the needs of the service, taking into consideration each area’s unique specialty and subsequent requirements of such specialties.

Where appropriate ordering and receipt of general office stationary and equipment.

Mentoring new members of staff including temporary staff as and when required.

General office duties including dealing with incoming and outgoing correspondence, filing, photocopying etc.

When required, provide appropriate clinical information following requests from the Patient Information Systems in use.

Please refer to attached Job Description for a full list of duties and responsibilities.


This advert closes on Thursday 17 Oct 2024

To provide a comprehensive service to consultants and speciality teams including nurse practitioners/clinicians. Keep diary up to date, arrange appointments, and arrange travel and accommodation. Operate an effective bring forward system and filing system. To manage and maintain 18 week pathways including tertiary referrals to external trusts, and ensure these are accurately recorded on PAS system. Keep track of referrals to ensure patient is reviewed promptly. Check that follow up appointments are arranged in conjunction with Referral to Treat (RTT) patient pathway. Mentor, train and supervise relevant staff as required. Deal with annual leave requests and sickness absence return to work interviews. Support consultants in non clinical activities role by preparing presentation documents using relevant packages and arranging meetings, set agenda, circulate agenda/supporting papers as appropriate, and take minutes at meetings. Ensure appropriate personnel are informed of consultant annual leave/study leave. Keep consultants informed of junior doctor leave, as it could have an effect on the service. Organise and maintain consultants admissions. Cancel and add patients to the waiting list, as appropriate, ensuring lists are updated, and patients contacted. Liaise with waiting list office, anaesthetic department and ward. Complete and amend theatre lists appropriately. Type dictation from audio transcription of clinical correspondence and documentation. Type discharge summaries as appropriate. Maintain an effective track on inpatient referrals to ensure patient is reviewed promptly. Check against clinical letters to ensure appropriate follow up arrangements/investigations are in place. Rectify if not. Allocate and check the work of other staff Ensure sickness absence and annual leave of clinical staff is reported. Assist with the investigation and compilation of responses to complaints/incidents, helping to ensure this is done with the optimum deadlines set by the Trust. Work from initiative using own judgement, acquired knowledge and tact to deal with queries and resolve situations or refer to appropriate person. Carry out appraisals as appropriate Organise and order stationery as appropriate. Ensure all junior staff mandatory training is up to date and report accordingly. Deal with enquiries either on the telephone of face to face from patients, consultants, junior doctors and colleagues in an appropriate manner. Ensure all correspondence relating to patient care is acted upon in a timely manner. Accurate check of patient demographics using the Patient Administration System (PAS), including registration screen, checking patients details are correct, and tracking of case-notes. Assist with audit/research data collection as required. Obtain information as requested by line manager Be able to work as part of a team, promote effective flows in the department to cover leave to ensure office runs smoothly. Train new and junior members of the team within own work area as required by line manager. Attend appropriate training and education sessions at the request of manager. General office duties, including incoming and outgoing mail, e-mail, fax, photocopying. Participate in housekeeping of office environment. Work with managers to review working practices, ways of working and find solutions to problems. Implement policies and procedures for own area. Record and input data onto databases and systems as appropriate To work in a flexible manner in accordance with Trust Policy, and to check flexi time sheets for medical secretaries. * Any other duties required by line manager

What skills and experience we're looking for

Maghull High School is part of the Southport Learning Trust family of schools. We are seeking to recruit an experienced, suitably qualified and committed individual to join our highly effective administrative team. As the first point of contact for Maghull High School, the postholder will always promote a positive image of the school and ensure that safeguarding procedures for visitors are adhered to. They will also be required to provide general administrative support across the school as required.

Excellent communication and organisational skills are essential to this role. The successful applicant will demonstrate initiative, enthusiasm and flexibility.

What the school offers its staff

Maghull High School is part of the Southport Learning Trust, which currently includes Greenbank High School, Stanley High School, Birkdale High School, Meols Cop High School, Bedford Primary School and Kew Woods Primary School. Our Trust welcomes teachers who are enthusiastic, energetic, and dedicated individuals with a talent for working with young people and a love of education. We are seeking colleagues who can build robust and effective relationships with staff, parents, students, and the wider community in order to further the ethos of the Trust.

Commitment to safeguarding

Maghull High School is committed to taking all reasonable steps to ensure the safety, health and wellbeing of all pupils at the school. If staff have concerns regarding possible abuse of a child whether it relates to ill-treatment, neglect or any other form of abuse or appears at risk of abuse, they will, in the best interests of the child, follow the procedures laid down by the Safeguarding Board. A full version of the school’s Safeguarding Policy is available at https://www.maghullhigh.com/safeguarding/

This is a busy and interesting post that requires a high level of confidentiality, accuracy, responsiveness support the Clinical Service.

The post holder will administratively support an extensive range of functions within the clinical services, including Service Leads, supporting the two wards and there will be regular Cashier duties. The working hours for this post is Monday to Friday 9am to 5.00pm.

This post is based on site to support the Clinical Service. Can you please ensure that you have all the relevant qualifications that you note on your application as these will need to be produced if successful to Trac.

The successful applicants will be strong team players with a high level of organisational and interpersonal skills. They will be well organised and have the ability to work to competing deadlines and priorities. The post holder will be required to work flexibly, have the ability to establish good working relationships and deal with a wide range of professionals via telephone, written and face to face contact.

You will be required to support our two wards and Ward Managers. You will spend time on the wards supporting the clinical team and ensuring that the administration of the ward is fully supported.

The post holder will have demonstrable experience of preparing for and taking minutes plus the production and upkeep of action logs. Preparation for meetings will include chasing up outstanding reports and actions in advance of meetings. The role will require the post holder to travel to Divisional and Trust locations to support Divisional meetings.

The successful candidate will have a good knowledge of all Microsoft Office applications including Outlook, Word, Excel and PowerPoint and will have experience of using Service databases and clinical information systems.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

The successful applicant will be motivated, responsive and committed to being part of a team that is dedicated to providing the highest possible standards of care to our patients.

You will be required to support our two wards and Ward Managers. You will spend time on the wards supporting the clinical team and ensuring that the administration of the ward is fully supported.

The post holder will have demonstrable experience of preparing for and taking minutes plus the production and upkeep of action logs. Preparation for meetings will include chasing up outstanding reports and actions in advance of meetings. The role will require the post holder to travel to Divisional and Trust locations to support Divisional meetings. The successful candidate will also support the cash office and the two wards at Rathbone Hospital.


This advert closes on Sunday 20 Oct 2024

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.
Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society, and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.

Position: Full-Time Temporary Admin Officer
Contract: 3 months with the possibility of extending
Working Hours: Monday to Friday, Office Hours (37 hours per week)
Hourly Rate: £11.59 per hour for the first 12 weeks, 11.88 afterwards

Job Description:
We are currently seeking an organised, motivated Admin Officer to support the admin team based at Birkenhead County Court. The role will include preparing papers and files for court, tribunals, hearings and meetings; creating and updating records, including collecting information; data input, communicating with the Judiciary and other court staff and handling face to face, telephone and email enquiries from court users. Training will be provided on internal systems. Excellent communication and IT skills are required for this post.

Requirements:

• Able to follow well established processes and detailed instructions.
• Strong administrative skills with proficiency in Microsoft Office packages
• Excellent communication skills, both written and verbal.

Benefits:

• Weekly pay, holiday and pension scheme
• Location accessible by car, train or bus

Application Process:

If you are interested in this position, please apply online with your CV in WORD format.

Important:

Successful candidates will be subject to a thorough background and clearance check, including Criminal Record Checks (DBS Checks), Reference Checks (Employment, Education, and any gaps) covering the past three years, as well as Address checks for the past five years. This process may also include obtaining character references and/or other evidence to cover periods of unemployment.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.?
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

We are working with a local secondary school who require an administrative assistant to start with them ASAP.

The role is long term potentially moving to permanent. The proposed start date is Monday, 23rd September 2024.

The hours of attendance will be 8am to 4pm each day, working Monday to Friday each week. The hourly rate will be £13.75 per hour (PAYE).

You will largely be working back office but there will be periods within the day and week when you will be working on the front reception desk.

The successful candidate will ideally have experience of working in a school setting although previous general administrative experience will be accepted. You will have a keen eye for detail and take pride in your work. You will have the ability to work without supervision as well as being part of a team. You will need to be flexible and adaptive as you will be working in a very busy environment. You will bring a confident and warm approach and will be comfortable working with pupils as you will adults.

You will be joining a hardworking and totally committed team who are very welcoming and inclusive.

If you would like an informal chat about the position, then call us on 0151 708 6789. Alternatively, to apply click the 'Apply Now' option.

Please note, whilst we endeavour to contact all applicants, due to the high volume of applications received it is likely that we will only be able to contact suitable candidates.