Total 129,568 relationship manager job vacancies in Malaysia

Copper Chimney is a tribute to the secret recipes and culinary techniques passed down from Undivided North India. Known for our rich and diverse menu, we aim to offer our guests an exceptional dining experience through authentic flavors, outstanding service, and a warm, inviting atmosphere. We are seeking a dedicated and experienced Restaurant Manager to lead our team, ensuring that Copper Chimney continues to uphold its commitment to quality, authenticity, and exceptional customer service.

Key Responsibilities:

• Oversee daily restaurant operations, including opening and closing procedures.
• Lead, train, and supervise restaurant staff to ensure high standards of service.
• Ensure the restaurant adheres to food safety regulations and maintains high standards of cleanliness.
• Manage restaurant finances, including budgeting, expense tracking, and profit margin analysis.
• Coordinate with kitchen staff to ensure food quality, portion control, and efficient service.
• Handle customer inquiries, feedback, and complaints professionally, ensuring customer satisfaction.
• Maintain inventory levels, order supplies, and manage vendor relationships.
• Develop and implement marketing strategies to drive restaurant footfall and revenue.
• Schedule staff shifts and manage payroll.
• Organize and oversee special events and promotions.
• Ensure compliance with health and safety regulations.

Qualifications:

• Proven experience as a 6 years Restaurant Manager or in a similar role within the hospitality or Food and Beverage industry.
• Strong leadership skills with the ability to inspire and motivate a team.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-focused approach.
• Proficiency in restaurant management software, POS systems, and Microsoft Office.
• Solid financial management skills, including budgeting, expense tracking, and revenue forecasting.
• Ability to manage multiple tasks under pressure and adapt to a fast-paced environment.
• In-depth knowledge of food safety regulations and industry standards.
• Flexibility to work evenings, weekends, and holidays as required.
• A passion for North Indian cuisine and culture is a plus!

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Sabbatical leave
• Personal development opportunities

Job Responsibilities:

• Oversee and manage operations across various departments such as Logistics, Manufacturing, General Admin and Manpower planning to ensure smooth day-to-day activities.
• Provide comprehensive support to manager by coordinating departmental activities and managing workflow between different operation site and team members.
• Take charge of employee management, ensuring staff performance aligns with company standards and policies.
• Serve as a liaison with Head of Departments (HODs), ensuring that operational updates and reports are communicated to senior management efficiently.
• Handle travel arrangements and accompany management on business trips when required, taking care of operational matters on-site.
• Perform hands-on tasks from arranging work at lower levels to handling key managerial responsibilities as directed by the leadership team.

.

Requirements:

• Male candidate and Mandarin literate is preferred to effectively communicate within the organisation stakeholders ( Business nature requirement)
• Strong leadership and organizational skills, with the ability to manage employees and ensure operational efficiency.
• Experience in operations management or similar roles.
• Willingness to travel and work across multiple departments as per operational needs.
• Bachelor’s Degree/Diploma in Business Administration, Operations Management, Logistics, or related fields.
• At least 3 years of experience in operations management, logistics, or a similar role, with a proven track record of managing teams and improving operational processes.

.

Perks & Benefit:

• Competitive salary based on experience.
• Travel allowances
• Opportunities for professional growth.
• Work within a dynamic and fast-paced environment.

We are seeking a highly motivated and customer-focused individual to join our team as an Alibaba.com Service Specialist (Key Account). In this role, you will have the opportunity to work closely with Alibaba.com, providing them with exceptional support to help client's manage their account effectively. This position offers a fantastic learning opportunity with exposure to Alibaba.com, contributing to personal growth and career advancement.

Responsibilities:

• Commission structure in place for successful account renewals, offering additional income.
• Expand relationship with existing customers by continuously proposing solutions that meet their objectives.
• Opportunity to collaborate directly with Alibaba, gaining valuable insights into their operations and fostering understanding of e-commerce.
• Fantastic learning opportunity with exposure to Alibaba, contributing to personal growth and career advancement.
• Assist clients in managing their accounts.
• Engage with clients via various channels to promptly and satisfactorily resolve their issues.
• Proactively handle clients’ objections, providing appropriate solutions and alternatives.
• Provide operational support to sales teams, ensuring exceptional service delivery.
• Conduct onboarding calls, collect necessary information, and meet deadlines efficiently.
• Stay up-to-date with new features, products, and service on Alibaba platform.
• Advise clients on promotional activities, online events, webinars, and training sessions.
• Provide training and guidance on operating the Alibaba platform effectively.
• Perform data analysis and conduct performance reviews to identify improvement areas.
• Ability to provide training and guidance to clients on platform usage.
• Seize growth opportunities for clients based on performance evaluation.

Requirements :

• Candidates must possess at least a Diploma or Degree in Computer Science / Information Technology, Advertising / Media Studies, Marketing, Business Studies / Administration / Management, or equivalent.
• Fresh graduates are encouraged to apply.
• Fluent in English, Malay, and Mandarin dialects would be an additional advantage.
• Knowledge of online technologies and their use in delivering customer and business benefits.
• Strong team player with excellent interpersonal
• Good organizational skills and time management.
• Take the initiative to learn and complete the tasks assigned.

Perks & Benefits

• Nearby public transport
• Casual dress code
• Free snacks / Happy hours
• Personal leave

Responsibilities:

• Identify business trends and marketing opportunities that can improve the various hotels performance under PPHG to the Director of Sales.
• Continuously solicit for new business that expands our client base using action plans focused on the market segment identified by the Director of Sales.
• Prospecting and growing an account list, handling incoming leads and closing sales.
• Plan, execute and follow-up on sales trips as approved.
• Work closely with other sales associates and calling in on important customers and establishing multiple levels of contacts within the customer’s organization.
• Participate in the sales meetings by sharing latest market trends and new business development opportunities and activities.
• Practice professional account qualification on a consistent basis (i.e., measure budget needs, date flexibility, space requirement, competitive information etc.).
• Attend tradeshows, travel functions, major business functions or as required/directed by the Director of Sales.
• Organizes familiarization of hotels and their facilities with clients and potential ones.
• Responsible for an assigned sales target in accordance to industry segmentation - Work closely with each salesperson and identify opportunities and ways to maximize and exceed personal and team revenue goals.

Requirements:

• Proven work experience as a Senior Sales Manager or Sales Manager (Corporate & MICE) .
• Hands on experience in sales and an ability to deliver excellent customer experience.
• Familiarity of sales performance metrics.
• Good communication and negotiation skills.
• An ability to deliver projects and answer inquiries on time.
• Ability to address and solve revenue challenges within the brands
• Solid negotiation and presentation skills

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Central location
• Medical insurance
• Personal leave

Job responsibilities:

• • Responsible for measuring, analyzing, positioning, and promoting our product line. Strong communication and project coordination skills, with an ability to work effectively with Principle, Partners, Channel Sales and Technical team and execute various product marketing initiatives.
  • Create and own product messaging and marketing plans.
  • Drive product marketing efforts such as defining and implementing a customer communications strategy; defining market research studies to gain knowledge about competitors’ attitudes and behavior; and developing collateral that optimally positions the strengths of our products.
  • Develop and implement go-to-market plan.
  • Produce product collateral such as customer presentations, webcasts, and case studies.
  • Defining market research studies to gain knowledge about end users and partners attitudes and behavior and developing collateral that optimally positions the strengths of our products.
  • Interface with key industry press and analysts.
  • Evangelize products to sales, channel, and end users
  • Passion for analyzing products, customers and market dynamics.
  • Simultaneously manage multiple products under tight deadlines.
  • Participate in tradeshow booth duty to assist in lead generation.
  • Works with both internal and external contacts.

Requirement:

• • Minimum 3 to 5 years of experience selling enterprise security & networking solutions to large & medium corporations.
  • Previous experience in successfully developing and/or managing major accounts where significant revenue growth has been generated.
  • Strong knowledge of security & networking solutions
  • Team player, self-motivated, result-oriented and highly independent.
  • Flexible and able to travel
  • Strong business acumen and natural leadership skills
  • Good presentation and negotiation skills.
  • Able to work with little or no direct supervision

Perks & Benefits

• Commission
• Allowance (mobile, transportation, etc.)
• Free snacks / Happy hours
• Regular team activities
• Medical and Personal Accident insurance
• Personal development opportunities

Responsibilities

•  Establishes productive, professional relationships with key personnel in assigned partner accounts.
• Meets assigned targets for profitable sales volume and strategic objectives in assigned partner accounts.
• Proactively leads a joint partner planning process that develops mutual performance objectives, financial targets, and critical milestones associated with a productive partner relationship. Proactively assesses, clarifies, and validates partner needs on an ongoing basis.
• Sells through partner organizations to end users in coordination with partner sales resources.
• Proactively recruits new qualifying partners, conducts partner enablement, engagement and key account mapping.

Required Qualification & Experience

• To succeed in this position, you should have at least 3 years of relevant experience in channel sales in the IT industry and a good record of achieving assigned sales quota.
• Experience selling enterprise solutions to large & medium corporations would be an advantage.
• Knowledge of channel partner management is a must and direct experience in a distributor is required.
• Knowledge of security and storage products would be an advantage.
• Knowledge of cyber security and solutions would be an advantage.
• Good communication and interpersonal skills, ability to work independently as well as in a team are also critical success factors for this position.

Perks & Benefits

• Allowance (mobile, transportation, etc.)
• Commission
• Free snacks / Happy hours
• Regular team activities
• Medical and Personal Accident insurance
• Personal development opportunities

JOB RESPONSIBILITIES

• Strategic planning to set and achieve sales goals of each territory based on customer preferences and buying trends; planning of A&P events and activities to craft sales and increase market shares;
• Support on proposals and presentations for fleet sales;
• Problem solving and coordination between branch with respective departments and resolving issues faced;
• Motivate, coaching and evaluate on sales performance
• Help make, promote and enforce company policies to standardize branch SOP
• Set up training programs for branches to keep up to date with product information and industry trends
• Monitor branch budget, expenditures, revenue and reporting to HQ.
• To develop corporate sales, prepare proposal, presentations and meeting with the corporate clients which leads to successful closing of sale
• To assists the General Manager to follow up on any business prospects & sales leads
• To be well-versed with the industry and actively contribute new ideas in order to create new business opportunities for company growth
• To actively participate in the departmental sales & marketing activities and any assigned tasks.
• Help to build, train and organize a strong sales team
• Help to develop and implement the sales and marketing
• Help to oversee and monitor the office and showroom operations
• Carry out any other tasks as assigned by the Management from time to time
• Be proactive and result oriented to meet the sales target and objectives given
• Able to work as a team with effective communication and management and with own initiative and commitment
• Also eligible to sell vehicles

JOB REQUIREMENT

• Candidate must possess at least a degree and above
• Experience in Automotive Industry’s background 5 Years is a MUST
• Experience in a sales role at a dealership
• Good skill set in Microsoft office (Excel, Words, Power Point)
• Fluent in speaking English, Mandarin (MUST) and Bahasa Malaysia
• Experience in Dealership & Planning Skill
• Self-motivated, willing, and energetic individual with the ability to work independently and with team
• Able to work in a high energy sales environment where you will work as a team to meet goals
• Strong communication skills
• Experience in Advertising
• Excellent leadership skills
• Willingness to travel, as when necessary

Perks & Benefits

• Medical insurance
• Open culture
• Free parking
• Uniform
• Group PA

Responsibilities

• Provides advice, information and support to managers and employees on HR policies and procedures in line with best practice
• Coordinates and monitors the administration of all human resource activity
• Manages the joiner and leaver process from beginning to end, and ensures inductions and exit interviews are carried out
• Controls the monthly payroll and works with HR systems to ensure a smooth and efficient process
• Produces contracts of varying terms and conditions – consultants, temporary and permanent in compliance with Company policy and labor regulations
• Advises employees on the agency’s benefit offering
• Assists in training and development requirements for the agency
• Coordinates the agency recruitment process from posting roles to shortlisting candidates
• Continual policy and process development; communicates and implements policies and procedures in line with benchmarks and employment law regulation
• Build contact with local Universities in building new and young talent pool
• Plan annual internships program – working directly with Universities/Colleges
• Build a good base of talent pool – working closely with Regional team and also connect with industry peers
• Managing staff related issues
• Perform other ad-hoc tasks as assigned by reporting manager

Only shortlisted candidate will be notified

Perks & Benefits

• Central location
• Flexible working hours
• Casual dress code
• Medical insurance
• Open culture
• Personal development opportunities
• Remote work flexibility

• Assist in the preparation of risk-based annual internal audit plan and monthly audit planning schedule for the Head Office & ISO Audit Section. 
• Plan and lead the audit teams in the conduct of operational, financial & ISO internal audit reviews according to the approved annual audit plan to assess effectiveness and efficiency of the operational & financial control and ISO Management System in the Company.
• Undertake audit planning and fieldwork independently, prepare audit report and develop practical and value added recommendations to address the root causes of issues and to improve operational efficiency.
• Monitor and conduct follow-up reviews to ensure agreed improvement plans are timely implemented and timely closure of audit findings.
• Undertake any assignments / ad-hoc projects assigned by the Operation Audit Department Head or the Head of Internal Audit Division.

Job Requirements :

• Bachelor’s Degree or professional qualification in related field such as auditing, banking, accounting, finance, business studies or other relevant field.
• A minimum of 5 years of working experience in internal audit / compliance with exposures in leading audit teams in the conduct of operational and financial audit, and preferably with prior exposures in banking / financial services industry.
• Strong analytical, communication skills and good command of English and report writing skills.
• A good team player with high level of integrity, initiatives, and good interpersonal and people management skills.

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

Are you eager to elevate your career to new heights? Join us for an exhilarating opportunity to pioneer our groundbreaking digital bank project, where boundless possibilities await! 

We're thrilled to extend an invitation for you to join our vibrant team of visionaries, innovators, and trailblazers. 

As a Rewards Product Manager of our digital bank project, we're not just offering a job; we're presenting an opportunity to be part of something extraordinary. 

You'll collaborate closely with some of the sharpest minds in the industry, operating within a supportive and collaborative environment that fosters creativity and exploration. 

Your next thrilling adventure awaits with our digital bank project. Join us in shaping the future, today! 

About the Job 

• Lead the end-to-end product development process, taking ownership from ideation to launch for the rewards related products assigned to you. 
• Spearhead the development and enhancement of rewards features, collaborating closely with engineering teams and product designers to build the solutions. 
• Engage directly with customers or internal stakeholders to translate their requirements into actionable product features, steering prioritization and roadmap development. 
• Define and prioritize short and long-term product goals, ensuring clear communication with the team and stakeholders. 
• Collaborate closely with software engineers, product designers, operations, legal, compliance, and analytics teams. 
• Establish a comprehensive monitoring framework 
• Design and implement KPIs and metrics to measure the efficiency and effectiveness of the rewards processes. 
• Conduct regular analysis of rewards data to identify trends, anomalies, and areas for improvement. 
• Establish clear success metrics and support teams in achieving them. 

Requirements 

• Previous experience working as a Product Manager within rewards, loyalty programs, fintech, or financial services domains. 
• 2-4+ years of product management experience, with a preference for candidates who have worked closely with software engineers and have a good understanding of software development practices and system design. 
• Good level of knowledge on APIs (REST, JSON). 
• Comfortable working with data and utilizing it to make informed decisions. 
• Work with UX researchers and designers to ensure the product or feature provides a seamless and intuitive user experience. 
• Ability to cultivate strong relationships with diverse stakeholders. 
• Capable of transforming incomplete, conflicting, or ambiguous inputs into actionable plans. 
• Excellent written, verbal, and presentation skills with a strong command of the English language. 
• Demonstrated willingness to learn and adapt in a dynamic environment. 
• Experience working as a technical product manager is a plus. 

Perks & Benefits

• Nearby public transport
• Central location
• Smart casual dress code
• Paid training and development

Location: KL ECO CITY

About the Role:

We’re looking for an enthusiastic and energetic HR Operations Manager to help build and promote a positive workplace culture. This role focuses on organizing activities and boosting employee engagement, with no payroll or recruitment tasks.

Key Responsibilities:

• Culture Building
  • Create programs to strengthen our company culture and foster teamwork.
  • Be a culture ambassador, ensuring our values are reflected in daily work life.
• Employee Engagement & Events
  • Plan and organize team-building events, social activities, and wellness programs.
  • Build an event calendar and gather feedback to improve future activities.
• Onboarding & Orientation Support
  • Welcome new hires with an engaging onboarding experience that reflects our culture.
  • Help new employees connect with our team and values from day one.
• HR Operations Support
  • Respond to employee questions about HR programs and policies.
  • Share updates and news on HR activities and resources.

Requirements:

• Bachelor’s degree in HR, Business, or related field.
• 3+ years of experience in HR or employee engagement roles.
• Strong organization and event planning skills.
• Excellent communication and people skills.
• A creative, proactive approach to building a positive workplace.

What We Offer:

• A supportive and fun work environment that values new ideas.
• Opportunities for career growth.
• Competitive salary and benefits.

JOB RESPONSIBILITIES

• Strategic planning to set and achieve sales goals of each territory based on customer preferences and buying trends; planning of A&P events and activities to craft sales and increase market shares;
• Support on proposals and presentations for fleet sales;
• Problem solving and coordination between branch with respective departments and resolving issues faced;
• Motivate, coaching and evaluate on sales performance
• Help make, promote and enforce company policies to standardize branch SOP
• Set up training programs for branches to keep up to date with product information and industry trends
• Monitor branch budget, expenditures, revenue and reporting to HQ.
• To develop corporate sales, prepare proposal, presentations and meeting with the corporate clients which leads to successful closing of sale
• To assists the General Manager to follow up on any business prospects & sales leads
• To be well-versed with the industry and actively contribute new ideas in order to create new business opportunities for company growth
• To actively participate in the departmental sales & marketing activities and any assigned tasks.
• Help to build, train and organize a strong sales team
• Help to develop and implement the sales and marketing
• Help to oversee and monitor the office and showroom operations
• Carry out any other tasks as assigned by the Management from time to time
• Be proactive and result oriented to meet the sales target and objectives given
• Able to work as a team with effective communication and management and with own initiative and commitment
• Also eligible to sell vehicles

JOB REQUIREMENT

• Candidate must possess at least a degree and above
• Experience in Automotive Industry’s background 5 Years is a MUST
• Experience in a sales role at a dealership
• Good skill set in Microsoft office (Excel, Words, Power Point)
• Fluent in speaking English, Mandarin (MUST) and Bahasa Malaysia
• Experience in Dealership & Planning Skill
• Self-motivated, willing, and energetic individual with the ability to work independently and with team
• Able to work in a high energy sales environment where you will work as a team to meet goals
• Strong communication skills
• Experience in Advertising
• Excellent leadership skills
• Willingness to travel, as when necessary

Perks & Benefits

• Medical insurance
• Open culture
• Free parking
• Uniform
• Group PA

The Business Development Executive/ Manager is responsible for identifying, developing, and managing new business opportunities in the ASEAN and European automotive aftersales markets. This role involves strategic planning, market research, and relationship building to drive revenue growth and expand the company's market presence in the automotive industry.

Key Responsibilities:

1) Market Analysis and Strategy:

• Conduct comprehensive market research to identify potential business opportunities in the ASEAN and European regions.
• Develop and implement strategic plans to penetrate new markets and expand existing ones.
• Analyze competitive landscape and industry trends to stay ahead of market changes.

2) Business Development:

• Identify and establish contact with potential clients, partners, and stakeholders.
• Build and maintain strong relationships with key decision-makers.
• Negotiate and close deals to achieve sales targets and business growth objectives.

3) Sales and Revenue Growth:

• Develop and execute sales plans to meet revenue targets.
• Track and report on sales performance and market feedback.
• Collaborate with the marketing team to create effective sales and promotional materials.

4) Client Management:

• Provide excellent customer service to maintain and enhance client relationships.
• Address client queries and concerns promptly and professionally.
• Ensure client satisfaction and long-term engagement.

5) Collaboration and Coordination:

• Work closely with internal teams, including marketing, product development, and customer support.
• Coordinate with regional sales teams to ensure alignment and synergy.
• Participate in cross-functional projects to support business goals.

6) Reporting and Documentation:

• Prepare regular reports on business development activities, progress, and results.
• Maintain accurate and up-to-date records of all business development activities

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, or a related field. A Master’s degree is preferred.
• Proven experience in business development, sales, or a related field, preferably in the ASEAN and/or European markets.
• Strong understanding of market dynamics, business strategies, and competitive analysis.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in CRM software and Microsoft Office Suite.
• Willingness to travel as required.

Perks & Benefits

• Yearly bonus
• Allowance (travel stipends, transportation, etc.)
• Personal development opportunities

Job Summary:

The Sales & Project Management Manager is responsible for maintaining and driving sales growth while managing and executing projects that align with business objectives. This role requires a strategic thinker with a strong understanding of sales processes and excellent project management skills to ensure the successful delivery of initiatives that boost revenue and client satisfaction.

Key Responsibilities:

Sales Management:

1. Identify and pursue new business opportunities to meet and exceed sales targets.

2. Develop and maintain relationships with key clients, understanding their needs and providing tailored solutions.

3. Prepare and present sales proposals, negotiate deals, and close deals.

4. Monitor market trends and competitor activities to identify potential growth opportunities.

5. Collaborate with the marketing team to develop sales campaigns that drive customer engagement and conversions.

Project Management:

1. Plan, execute, and oversee projects from concept to completion, ensuring alignment with company goals.

2. Define project scope, objectives, and deliverables in collaboration with stakeholders.

3. Develop and manage project timelines, budgets, and resources.

4. Coordinate with cross-functional teams, including sales, sourcing & purchasing, operations, to ensure seamless project execution.

5. Track project progress, identify risks, and implement corrective actions as needed.

Client Relationship Management:

1. Serve as the primary point of contact for clients during the project lifecycle, ensuring their needs are met and expectations are managed.

2. Conduct regular check-ins with clients to provide updates, gather feedback, and ensure satisfaction.

3. Handle client inquiries, complaints, and issues promptly and professionally.

Reporting & Analysis:

1. Monitor sales performance metrics and generate regular reports for management.

2. Analyze project outcomes and sales data to identify areas for improvement.

3. Provide insights and recommendations based on data analysis to optimize future sales strategies and project management practices.

Team Collaboration:

1. Work closely with the sales, marketing, operations, sourcing & purchasing to share insights, strategies, and best practices.

2. Participate in team meetings, providing updates on sales progress and project status.

3. Assist in training and mentoring junior staff as needed.

Qualifications:

Education: Diploma Or Bachelor’s degree in Business Administration, Sales, Marketing, or a related field.

Experience: 4-5 years of experience in sales, project management, or a related role.

Skills:

1. Strong sales acumen with a proven track record of meeting or exceeding sales targets.

2. Excellent project management skills, including the ability to manage multiple projects simultaneously.

3. Strong communication and negotiation skills.

4. Language Proficiency: Fluent in English, Mandarin & Malay.

5. Possesed own transport, willing to travel with valid.

6. Preferably worked in related agency of fast moving goods marketing, event, advertising, consultating company of similar industry.

7. Personal Attributes: Self-driven, highly organized, with strong attention to detail and the ability to work under pressure.

*Preferred Language of English and Mandarin

What We Offer:

1. Competitive salary and benefits package.

2. Opportunity to work on exciting projects with top-tier clients.

3. Creative and collaborative work environment.

4. Professional development and growth opportunities.

Join us at Tisen Group and bring your creativity to life with impactful design solutions!

Responsibilities:

Responsible for job allocation and job flow in the workshop including job scheduling and labour allocation for day to day operations.

Co-ordinate resources, (operational and human) schedules and activities to effectively manage jobs.

Ensure supplies are ordered for each job.

Assist with quoting, project management, materials purchasing and quality checks.

Ensure correct job numbers are used and that time records are correct.

Provide oversight and check job estimates.

Manage inward goods, checking quantities, dispatching goods and receipting invoices

Regularly report progress on each job and quickly communicate delays or concerns with the Director - Operations. Report on manpower overruns or shortfalls.

Act as a technical adviser on key projects and other areas of the business as requested.

Work with the Director - Operations to respond to client’s requests for updates on the status of their jobs and keep the communication channels open to ensure information is accurate.

Identify client’s needs and explain/demonstrate AMS's services to them, which may involve technical descriptions of products and the way they may be used.

Receive and review feedback from customers and follow up to ensure customer satisfaction.

Work with the Directors to investigate customer complaints and concerns arising from products and suggest appropriate solutions. Discuss with team to identify appropriate course of action.

Develop and implement systems to record, file and store information pertaining to client enquiries.

Identify staff that require on-going training and implement training opportunities to ensure their skills are improved. Work with apprentices and semi-skilled staff to role model appropriate technical skills. Provide feedback to staff that are not performing to the expected level and ensure human resources are informed of trends in performance.

Promote a Health and Safety culture within the business.

Requirements:

Engineering Trade Qualification preferably Fitter Turner or Fitter Welder or equivalent

Strong interpersonal skills

Ability to work with people at various levels from shop floor to senior management

Can look beyond the initial customer enquiry and identify other business opportunities

CAD drawing skills are an advantage but not essential

Project management experience People management skills

Computer literacy with Microsoft Office including Outlook, Word and Excel

Quality and productivity focussed

Perks & Benefits

• Employee equity
• Commission and bonus
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Paid training and development