Total 50 Contract job vacancies

Scope of Responsibilities

1.  Performs internal auditing work; providing input to development of the Annual Audit Plan. Maintains all organisational and professional ethical standards.
2. Ensure compliance with regulations, related to the Environmental Quality Act, Safety and Health Act, and management system standards, while ensuring that the QESH achieves its intended results by incorporating a process approach, risk-based thinking, and implementing improvements to enhance performance.

Key Task

1.   Supervise the compilation of the organisation's key risk areas and provides input to the development of the Annual Audit Plan.
2. Performs audit procedures, including identifying and defining issues, developing criteria, reviewing and analysing evidence, and documenting client processes and procedures.
3. Conducts interviews, reviews documents, composes summary memos, and prepares working papers.
4. Identifies, develops, and documents audit issues and recommendations using independent judgement concerning areas being reviewed.
5. Communicates the results of audit via written reports and oral presentations to management.
6. Develops and maintains productive client and staff relationships through individual contacts and group meetings.
7. Pursues professional development opportunities, including external and internal training and professional association memberships, and shares information gained with co-workers.
8. Represents Internal Audit on organisational project teams.
9. Undertake other duties as directed by the Senior Manager - Internal Audit.

Requirements

1.  Qualification: Minimum diploma, or degree, or professional qualification/ certification (e.g. CIA, CMIIA, CA(M), CPA or CISA).
2. Experience: Minimum 5 to 8 years relevant working experience in auditing, accounting, or Operations.
3. Specific skills/ abilities:

• Skills in applying internal auditing principles & practices.
• Skills in collecting & analysing complex data, evaluating information & systems, and drawing logical conclusions.
• Good planning skills, and in maintaining composure under pressure while meeting multiple deadlines.
• Computer literate in preparing working papers and reports.
• Effective verbal and written communication skills.
• Good interpersonal, negotiation and problem-solving skills.    

Personal qualities:

• Ability to work with minimum supervision and result-oriented.
• Open minded with positive work attitude.
• High integrity & discipline, team player, self- motivated and resourceful.

JOB PURPOSE

This role acts as the liaison between our client and customers to recover debts and resolve outstanding payments. Duties include communicating with customers via telephone, negotiating payment plans with owing customers, and enacting payment plans to clear their debts. Accomplished Tele-Collection Agents require high customer service, persuasion, and negotiation skills, as well as a mind for problem-solving to work with customers to resolve their debts to mitigate financial losses.

JOB ACCOUNTABILITIES / KEY RESULT AREA

• Make outbound calls to delinquent customers to negotiate for payment.
• Receive inbound calls (which is related to unblocking of devices or recovery related matters) and to negotiate payment arrangement with the customer.
• To proceed with the unblocking request (if applicable/necessary).
• Update systems on calls made and actions take for each customer.
• Any other Ad-hoc matters

MINIMUM ESSENTIAL QUALIFICATIONS & COMPETENCIES

Formal Education

High School Certificate (or) Diploma/Bachelor’s degree

Work Experience

Total Work Experience: 1 to 3 years of strong and solid background in sales, customer service, or call centre service. Previous collection experience will be advantageous.

Language Proficiencies

Fluent in the English and Malay Language (written and spoken). Candidates who can converse in Mandarin or/plus Local Chinese dialects will be advantageous.

Job Requirement:

• Candidate should possess a Diploma / Advanced Diploma, Bachelor Degree or equivalent in All Business Field
• Preferably at least 2 years of related working experience.
• Preferably undefined specializing in Management or equivalent.
• Good communication skills in English,Malay language for both spoken and written
• 1 undefined positions available

At Konica Minolta, our Mission is to be the ideal business partner of choice in Office Business and IT Services Solutions. Through collaboration between our colleagues, partners and customer, we strive to enrich society through constant innovation and development of solution- driven tools. 

Job Descriptions:

• Conduct thorough functional and regression testing on iOS, Android, API, and web applications.
• Execute manual test cases and document any defects or inconsistencies in the software.
• Collaborate with product owners and app developer teams to clarify requirements and ensure comprehensive test coverage.
• Report, track, and manage defects, ensuring issues are resolved before product release.
• Provide regular updates on testing progress, including test results, defect counts, and quality metrics.
• Assist in developing test plans and test cases based on requirement documents and user stories.
• Maintain a focus on privacy and security guidelines, ensuring these are consistently applied in testing processes.
• Participate in Agile Scrum ceremonies, including sprint planning and retrospectives, to provide insights from a QA perspective.
• Ability to derive test cases from requirement documents and user stories.
• Attention to detail with a passion for maintaining high standards in software quality.
• Good communication skills in English, both written and verbal.
• Experience working with Agile Scrum methodology is a plus.
• Knowledge of automation tools is beneficial but not required at this stage.

Job Requirements :

• Candidate should possess a Professional Certificates, Diploma / Advanced Diploma, Bachelor Degree or equivalent in Engineering (Computer / Telecommunication),Computer Science / Information Technology
• Preferably at least 3 years experience in software testing, preferably in mobile and web applications.
• Strong knowledge of Software Quality Assurance (SQA) methodologies and best practices.
• Preferably Non-Executive specializing in Information Technology or equivalent.
• Good communication skills in English,Malay language for both spoken and written.

If this role sounds like the opportunity you are looking for, don't hesitate to apply and let us discuss further!

Job Brief:

The Customer Service Team Leader will oversee and manage a team of Customer Service Agents to ensure high-quality service delivery and customer satisfaction. This role involves leading by example, providing guidance, and ensuring the team meets performance metrics. The ideal candidate will possess strong leadership abilities, a deep understanding of the customer service environment, particularly in the e-commerce and financial services industries, and have a risk-based approach to solving problems.

Job Responsibilities:

1. Assist leadership team to manage overall operations of the contact centre.
2. Assist to drive operational KPI like service level, abandoned rate, average handling time, customer satisfaction, email/chat response rate and etc.
3. Work with Assistant Manager to minimize shrinkage, attrition, dissatisfied contacts, complaints and etc.
4. Ensure all relevant communications and data are updated and recorded.
5. Ensure action plans and deliverables are met within agreed timeline.
6. Handle on ad-hoc projects/assignments. 
7. Manage a team consists up to 15 members.
8. Active monitoring, support and coach team members performance in align with departmental KPI & SLAs
9. Perform regular contact with team members like 1-1, team meeting, performance review and etc.
10. To ensure team members provide accurate information to users & handle escalations if required. Manning of escalation queues.
11. Communicate effectively & motivate team members to perform better
12. Utilize expert knowledge of fintech, banking, and payment processing rules to handle and solve customer challenges in a timely manner & generate relevant reports for operational discussion and analysis.

Job Requirement:

1. Minimum Diploma, Advanced/Higher/Graduate Diploma, or Bachelor's Degree in any field or equivalent.

2.4 years of experience in a call center environment, preferably within the e-commerce, financial services, banking, or commercial sectors.

3.  At least 2 years of experience managing a team in a customer service setting.

4.   Advanced proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.

5.Strong understanding of fintech, banking payment processing, and subscription-based revenue models.

6. Strong analytical and mathematical skills with attention to detail.

7.Creative and critical problem-solving skills, with the ability to apply a risk-based approach to complex issues.

8.Excellent written and verbal communication skills in English.

9. Proficiency in additional languages such as Malay, Cantonese, or Mandarin is an advantage.

10. Proven ability to lead a team, manage performance, and provide constructive feedback.

11. Ability to work with cross-functional teams to achieve desired results.

12. Self-motivated, positive attitude, and strong customer service ethics.

13. Ability to handle multiple tasks in a fluid, fast-paced environment and prioritize effectively.

14. Passionate about customer satisfaction and leading by example.

15. Willingness to work shifts in a 24x7 operation with rotating off days.

16. Able to respond to customer inquiries in a professional manner, maintaining the company’s reputation for high-quality service.