To be the first point of contact for the Oncology, Home Enteral Nutrition, Paediatric and Community Dietetic Outreach Services an.....
To be the first point of contact for the Oncology, Home Enteral Nutrition, Paediatric and Community Dietetic Outreach Services and to provide relevant information as requested. To deal with enquiries from patients, health professionals, community members and external organisations in a professional and efficient manner. To use initiative to prioritise requests and deal with urgent situations as they arise. To be flexible to the needs of the service To have highly developed knowledge and skills in word processing packages, presentations and email to produce letters, reports, documents and training packages as required. To create, develop, maintain and update service databases To enter patients information onto the relevant databases, and prepare the patients record cards and files. To create, develop and maintain manual and computerised filing systems, enabling timely and accurate information retrieval. To be responsible for organisation of clinics, including preparation for clinics. Ensure staff and patients are aware of the clinics and times. Arrange clinic and group sessions and book appointments for patients To retrieve and file patient record cards prior to and after clinics To type correspondence concerning outcomes of clinics and other correspondence as required, using audio systems and from hand written communications. To respond to routine correspondence on behalf of the Home Enteral Nutrition Service. To undertake general office duties for the Team, including ordering of stationery, printing and posting letters and other duties as required by the Site Lead Dietitian To be responsible for organising administrative tasks To support the Dietetic services with administrative duties including typing, photocopying, faxing, ordering, booking appointments and answering telephones Dealing with post and distributing accordingly. To prioritise workload assigned by the team, including registering and prioritising acute and community referrals, maintaining up to date information for the department, and completing requested tasks. To organise and maintain the Dietitians electronic diaries, making appointments, arranging meetings and booking venues. To arrange home visits and clinic appointments for the Dietitians and putting these in their diaries To see and advise patients in dietetic assistant clinics according to protocols and following achievement of relevant competencies. To process referrals received from hospital dietitians and other discharging bodies to the Home Enteral Nutrition Service, paediatric and outreach services. To ensure incomplete referrals are re-directed and acknowledged to referrers To liaise with the referring hospitals discharging patients to the Home Enteral Nutrition Service and paediatric services, prior to the patients discharge. To receive and log paediatric referrals and contact parents/guardians regarding appointment times To send out letters to new patients, giving contact numbers and explanation of the service. To develop organise and maintain effective office systems for the Home Enteral Nutrition Team including filing systems, resource cataloguing and collection of qualitative and quantitative evaluation. To liaise with GPs, district nurses and the Feeding Companys Delivery Service regarding any changes made by the Dietitian to the patients feeding regimen and ancillaries/accessories. To input client information/changes as supplied by the Dietitian onto relevant systems and assist in keeping patients records updated. To check monthly expenditure sheets sent by the Home Delivery Company, and cross check with Home Enteral Nutrition patient database. To raise requisitions for the Home Enteral Nutrition and Paediatric Service using the electronic ordering system. To arrange and attend Service meetings, type agendas and take minutes as necessary; to ensure that any follow up actions from the meetings are undertaken and that other relevant documentation is prepared and distributed appropriately. To update patient literature using Publisher, ensuring all information is in Trust format. To organise staff training sessions(internal/external) g. care homes/ community nurses, booking rooms, sending flyers and letters, co-ordinating speakers and contributors. To set up a system to book and log attendance on Team run training courses To prepare training materials for dietetic staff, this may include hand-outs/PowerPoint presentations and overheads. Take responsibility for co-ordinating student shadowing of the Home Enteral Nutrition Service (including paediatric clinics). To present on training sessions and patient groups once the required knowledge has been gained To be responsible for the maintenance of adequate stock levels of resources, e.g. stationery and ancillaries, ordering these when needed. With relevant training, to use dietary analysis software to input data from patient food diaries and retrieve the analysis figures. This requires knowledge of patients nutritional intake, background, use of food tables, portion sizes and specific IT skills. To be responsible for inputting data into the relevant IT system and generate reports as required on a regular basis Record, maintain and process data using systems in place, obtaining training as and when required With relevant training to use the Trust data system to provide dietitians with up-to-date blood and swab results. To attend and participate in Professional Practice sessions and undertake educational developmental programmes as directed by the Line Manager To contribute to and participate in departmental audits and research as required and in conjunction with the supervising Dietitian. Assist the Dietitians in carrying out weight checks and progress reviews on patients as required. To be responsible for developing and producing reports. Identifying system and data errors and taking steps to rectify them To adhere to all dietetic service and Trust procedures, policies and protocols