Position: Technical Support Associate Location: Manila, Philippines About LRNDo you want to use your support expertise to help people around the world.....
Position: Technical Support Associate
Location: Manila, Philippines
About LRN
Do you want to use your support expertise to help people around the world do the right thing? Join us at LRN to be a part of a global company where you can make an impact.
LRN is a SaaS based e-Learning provider with a presence across US, EMEA, APAC and LatAm. More than 2,500 companies worldwide (including some of the world’s most recognizable brands) utilize LRN services and leverage LRN e-learning courses to help navigate complex regulatory environments and foster ethical, responsible, and inclusive cultures. In partnership with LRN, companies translate their values into concrete corporate practices, training materials, and leadership behaviors that create a sustainable competitive advantage. By acting upon shared values, companies and their people find the means to out behave and outperform.
About the role:
LRN team develops data specifically for a set of key product domains like eLearning, Disclosures, personalization and completions. We deal in AWS technologies like Redshift, S3, Glue, and Lambda. You'll build our data lake and partner with Product and BI teams to build new behavioral events, pipelines, datasets, models, and reporting to support their initiatives. You'll also assist to develop our analytics capabilities in Quicksight and build out our real time reporting capabilities.
Your responsibilities will include:
Provide support to internal and external customers on all aspects of LRN’s proprietary applications (functions include: campaign set up, system generated e-mails, system reporting, user data management, and customization)
Using defined systems and processes, keep both internal and external stakeholders updated as to the status of call tickets, requests, projects, issues, and changes.
Update necessary tracking and reporting systems to ensure that group statistics can be tracked, managed and measured.
Manage expectations of internal and external customers, ensuring capabilities are not exceeded to the detriment of the customer. Escalate issues related to capabilities where appropriate.
Serve as an internal advocate for field personnel, as well as external customers. Prioritize requests based on need and impact. Work with internal stakeholders to address priorities.
Prepare and present (in written and verbal forms) product information that will assist customers with the capabilities of LRN's systems.
Maintain quality levels for all work related to customers’ requests.
Ensure there is an ongoing dialog between LRN and each customer with whom the Partner Assistance Center team member is working.
Collaborate with peers to discuss unique solutions and to document them.
Perform other duties as assigned.
Bachelor’s Degree
4-6 years of L2/L3 level experience in a customer facing role in an application support environment. We value ability and experience to independently manage operational
relationship with enterprise Partners.
Excellent communication skills in English. This position requires above par skills to write and speak in English.
Extensive experience in supporting enterprise customers based in US and Europe.
Familiarity with HTML and CSS.
Familiarity with Learning Management Systems
Expertise in Microsoft Office Suite especially in Excel. Should be able to understand and handle CSV files.
Ability to review a Partner request, and apply the necessary analytical skills to ensure successful delivery of the end product.
This role will involve direct Partner contact; an ability to work with others who are potentially very frustrated, in a professional manner is mandatory.
An inherent ability to multitask and manage customer expectations to the satisfaction of all involved parties is critical to the success of the incumbent.
Ability to consistently spot and report issues before they reach a point of becoming critical.
A desire to constantly examine issues, looking for the opportunity to improve processes and/or technology.
Must have an inherent attention to detail.
LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro ManilaWork Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)Experienc.....
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila
Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)
Experience Level: 3-5 years
No. of employees required: 3
About the Role:
We are seeking a proactive and analytical IT Analyst (Process Improvement) to join our team. In this role, you will identify, evaluate, and optimize IT processes to enhance efficiency, productivity, and quality across the organization. You will collaborate with stakeholders to develop innovative solutions, drive continuous improvement initiatives, and ensure alignment with strategic objectives.
Key Responsibilities:
Process Analysis and Optimization
Analyze existing IT processes to identify inefficiencies, bottlenecks, and opportunities for improvement.
Develop and implement strategies to streamline workflows and enhance system performance.
Evaluate new technologies and tools to support process improvement initiatives.
Continuous Improvement Initiatives
Lead or support projects focused on improving IT operations, reducing costs, and increasing value delivery.
Collaborate with cross-functional teams to implement and monitor process changes.
Promote a culture of continuous improvement through training and stakeholder engagement.
Data Analysis and Reporting
Gather and analyze process data to measure performance and identify trends.
Create reports and dashboards to provide insights into process performance and improvement outcomes.
Stakeholder Collaboration
Work closely with IT teams, business units, and leadership to understand process requirements and objectives.
Facilitate workshops and discussions to gather input and drive consensus on process enhancements.
Documentation and Compliance
Document current and future-state processes, ensuring clear communication and alignment across teams.
Ensure process improvements comply with organizational policies and relevant regulations.
Qualifications and Skills:
Education: Bachelor’s degree in Information Technology, Business Administration, Industrial Engineering, or a related field.
Experience:
3-5 years of experience in IT process improvement, business analysis, or a similar role.
Experience with process improvement methodologies (e.g., Lean, Six Sigma).
Technical Skills:
Proficiency in process modeling and analysis tools (e.g., Visio, Lucidchart).
Knowledge of IT systems, workflows, and automation tools.
Familiarity with data analysis tools (e.g., Power BI, Excel).
Soft Skills:
Strong problem-solving and critical-thinking abilities.
Excellent communication and interpersonal skills.
Ability to work collaboratively and drive change across teams.
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro ManilaWork Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)Experienc.....
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila
Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)
Experience Level: 3-5 years
No. of employees required: 4
About the Role:
We are looking for a skilled IT Analyst (Portfolio Management) to join our team. In this role, you will be responsible for overseeing and optimizing the IT project and program portfolio to ensure alignment with organizational strategies and objectives. You will collaborate with stakeholders to evaluate project performance, prioritize initiatives, and maximize the value delivered by IT investments.
Key Responsibilities:
Portfolio Management
Assist in maintaining and managing the IT project portfolio, ensuring alignment with organizational goals.
Support the prioritization and selection of projects based on strategic value, risk, and resource availability.
Monitor and evaluate the performance of ongoing projects and programs within the portfolio.
Data Analysis and Reporting
Develop and maintain dashboards, metrics, and reports to provide insights into portfolio performance and resource utilization.
Analyze data to identify trends, risks, and opportunities for optimization.
Stakeholder Collaboration
Work closely with project managers, business units, and leadership to ensure portfolio objectives are understood and achieved.
Facilitate regular reviews of the IT portfolio to assess progress and adjust priorities as needed.
Process Improvement
Identify areas for improvement within the portfolio management process and recommend solutions.
Support the implementation of tools and methodologies to enhance portfolio visibility and decision-making.
Governance and Compliance
Ensure portfolio management practices comply with organizational policies and standards.
Assist in establishing and maintaining portfolio governance frameworks.
Qualifications and Skills:
Education: Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
Experience:
3-5 years of experience in IT portfolio management, project management, or a related field.
Familiarity with portfolio management tools and software (e.g., Microsoft Project, ServiceNow, Planview).
Technical Skills:
Strong analytical skills with experience in data analysis and reporting tools (e.g., Power BI, Excel).
Understanding of project and program management methodologies (e.g., Agile, Waterfall).
Basic knowledge of IT systems and architecture.
Soft Skills:
Excellent communication and presentation skills.
Strong organizational and multitasking abilities.
Ability to collaborate effectively with cross-functional teams and senior stakeholders.
Qty : 3Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro ManilaWork Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)Ex.....
Qty : 3
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila
Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)
Experience Level: 3-5 years
No. of employees required: 3
About the Role:
We are seeking a detail-oriented IT Analyst (Project Finance) to join our team. This role focuses on managing financial aspects of IT projects, including budgeting, forecasting, and cost tracking. You will work closely with project managers, finance teams, and stakeholders to ensure accurate financial planning, reporting, and control throughout the project lifecycle.
Key Responsibilities:
Financial Planning and Budgeting
Assist in preparing project budgets, ensuring alignment with organizational goals and available resources.
Develop financial models to support project decision-making and resource allocation.
Monitor budget performance, highlighting variances and providing actionable insights.
Cost Tracking and Reporting
Track project expenditures, ensuring they remain within approved budgets.
Prepare regular financial reports, dashboards, and forecasts for stakeholders.
Ensure accurate allocation of costs to specific projects and programs.
Risk Management and Compliance
Identify and mitigate financial risks associated with IT projects.
Ensure compliance with financial policies, regulations, and standards.
Support audits and financial reviews related to IT projects.
Collaboration and Stakeholder Engagement
Work with project managers to understand financial needs and constraints.
Partner with finance teams to align project financials with overall business objectives.
Provide financial insights to stakeholders to support project planning and prioritization.
Process Improvement
Identify opportunities to enhance financial management processes for IT projects.
Support the implementation of tools and systems to improve cost tracking and reporting.
Qualifications and Skills:
Education: Bachelor’s degree in Finance, Accounting, Information Technology, or a related field.
Experience:
3-5 years of experience in project finance, IT finance, or a related role.
Familiarity with financial systems and software (e.g., SAP, Oracle Financials).
Technical Skills:
Strong analytical and financial modeling skills.
Proficiency in tools such as Excel, Power BI, and project management software.
Basic knowledge of IT project methodologies (e.g., Agile, Waterfall).
Soft Skills:
Excellent communication and presentation skills.
Strong problem-solving and critical-thinking abilities.
Ability to work collaboratively with cross-functional teams.
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro ManilaWork Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)Experienc.....
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila
Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)
Experience Level: 3-5 years
No. of employees required: 1
About the Role:
We are looking for a detail-oriented IT Analyst (Portfolio Resource) to join our team. This role focuses on managing and optimizing resource allocation across IT projects and programs within the portfolio. You will collaborate with project managers and stakeholders to ensure the efficient utilization of resources, identify gaps, and support strategic decision-making to meet organizational objectives.
Key Responsibilities:
Resource Management
Monitor and manage resource allocation across the IT project portfolio to ensure optimal utilization.
Identify resource availability and skill requirements for ongoing and upcoming projects.
Collaborate with project managers to resolve resource conflicts and address capacity challenges.
Capacity Planning
Develop and maintain resource capacity plans to align with portfolio priorities and timelines.
Analyze resource data to forecast future demand and address gaps proactively.
Provide recommendations on hiring, upskilling, or reallocation to meet portfolio needs.
Data Analysis and Reporting
Generate and maintain reports and dashboards to track resource utilization, capacity, and productivity.
Analyze trends and performance metrics to support data-driven decision-making.
Collaboration and Stakeholder Engagement
Work with project managers, department heads, and leadership to align resource planning with organizational goals.
Facilitate regular resource planning meetings and updates.
Support communication between stakeholders to manage expectations and ensure resource alignment.
Process Optimization
Identify and implement process improvements in resource planning and management.
Support the adoption of tools and systems that enhance visibility into resource availability and utilization.
Qualifications and Skills:
Education: Bachelor’s degree in Information Technology, Business Administration, Project Management, or a related field.
Experience:
3-5 years of experience in resource management, IT portfolio management, or a related role.
Familiarity with resource planning tools and software (e.g., Smartsheet, Planview, Microsoft Project).
Technical Skills:
Strong analytical skills and proficiency in data analysis tools (e.g., Excel, Power BI).
Knowledge of project and program management methodologies (e.g., Agile, Waterfall).
Basic understanding of IT systems and workflows.
Soft Skills:
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Ability to work collaboratively with diverse teams and senior stakeholders.
Certifications (preferred):
Project Management Professional (PMP).
Certified Resource Management Professional (CRMP).
The Specialized Talent Sourcer identifies and attracts top candidates with specific skill sets or expertise to fill niche positions. They ha.....
The Specialized Talent Sourcer identifies and attracts top candidates with specific skill sets or expertise to fill niche positions. They have a deep understanding of the industry and job requirements they recruit for, and utilize specialized sourcing techniques to effectively match qualified candidates to the defined unique needs of client organizations.
Work Location: Manila, PH
Work Arrangement: Hybrid (once or 2x a month for now)
Work Schedule: night shift
Specific requirements: Healthcare sourcing background is a huge plus, cold calling experience is a big factor as well.
Duties and Responsibilities:
Collaborating closely with recruiters and hiring managers to understand the unique job requirements and effectively align sourcing efforts with the organization’s goals.
Reviewing and posting attractive job adverts on specialized job boards to boost the interest from target candidates. Reviewing and processing applications on all platforms in a timely manner.
Utilizing various sourcing methods such as online platforms, social media, and networking to identify and connect with potential candidates who possess the specific skills and qualifications required for niche positions.
Implementing traditional, creative, and targeted candidate attraction strategies, such as mobile and email campaigns, cold calling, utilization of recruitment marketing, etc. to cultivate and grow talent communities for current and future hiring needs, ensuring a steady and engaged pipeline of specialized talent is always available.
Engaging with potential candidates through personalized outreach, networking events, and communication channels to establish rapport and interest in job opportunities.
Conducting and presenting thorough and regular market research to understand industry trends, salary benchmarks, and talent availability, which helps in planning effective sourcing and hiring strategies.
Pre-screening candidates to assess their qualifications, experience, and cultural fit before presenting them to the hiring team.
Sharing market and candidate insights to business hiring groups, while consulting them on sourcing and hiring strategies.
Actively promoting the employer brand to potential candidates, highlighting the company’s strengths in the specific industry, and opportunities for career growth.
Ensuring accurate and up-to-date records of candidate interactions and sourcing activities, using applicant tracking systems (ATS) and other available tools.
Staying updated with industry best practices, sourcing tools and techniques to continually improve the effectiveness of talent sourcing strategies.
Fostering diversity and inclusion by sourcing candidates from diverse backgrounds and underrepresented groups, contributing to a more inclusive workforce.
Identifying areas for process improvement within the talent sourcing function and suggesting innovative ways to enhance recruitment efficiency.
About YouAre you an analytical, results-driven leader with a passion for optimizing sales support processes and data management? Do you thrive in a fa.....
About You
Are you an analytical, results-driven leader with a passion for optimizing sales support processes and data management? Do you thrive in a fast-paced date technology environment, where your strategic insights can enable revenue and improve efficiency? Are you skilled at using data to drive decisions and aligning cross-functional teams to meet growth goals?
If your answers are YES – then this is the perfect role for you!
Your Responsibilities
As our Director of Sales Enablement and Strategy, you will be at the forefront of driving operational excellence and enabling our sales teams to thrive in a competitive global market. This strategic leadership role offers you the chance to shape and implement innovative processes, leverage cutting-edge technology, and foster collaboration across diverse teams. With a focus on optimizing workflows, nurturing leads, and delivering actionable data, your contributions will directly impact the organization’s growth and success.
In this role, you will:
Lead and Inspire: Oversee and develop a high-performing team of 10+ members, fostering a culture of excellence and innovation.
Enhance Sales Operations: Ensure data quality in Salesforce, streamline workflows from lead to close, and define KPIs to drive performance.
Support Sales Success: Provide sales teams with resources such as contact research, company briefings, and RFI/RFP support to enhance client engagement.
Innovate Processes: Continuously assess and improve sales processes, automating tasks and addressing bottlenecks to accelerate deal cycles.
Drive Strategic Collaboration: Work closely with business development and marketing teams to shape go-to-market strategies and refine lead-nurturing initiatives.
Deliver Insights: Provide competitive, market, and regulatory intelligence to empower teams and guide decision-making
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro ManilaWork Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)Experienc.....
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila
Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)
Experience Level: 3-5 years
No. of employees required: 2
About the Role:
We are seeking a dedicated and results-driven Project Manager to lead and manage projects from initiation to completion. The Project Manager will be responsible for ensuring projects are delivered on time, within budget, and meet the specified requirements. This role requires strong leadership, organizational, and communication skills to manage cross-functional teams, track project progress, and communicate effectively with stakeholders.
Key Responsibilities:
Project Planning and Execution
Lead the planning, execution, and delivery of multiple projects simultaneously.
Define project scope, goals, deliverables, and timelines in alignment with business objectives.
Develop detailed project plans, including schedules, resources, and budgets.
Monitor project progress and adjust plans as needed to meet changing requirements and deadlines.
Team Leadership and Collaboration
Lead, motivate, and manage project teams, ensuring that team members are clear on their roles and responsibilities.
Foster a collaborative team environment to ensure high performance and commitment.
Ensure timely delivery of project milestones, managing resources effectively to achieve project objectives.
Stakeholder and Client Management
Maintain regular communication with project stakeholders, including senior management, clients, and vendors.
Present project updates, risks, and recommendations to stakeholders, ensuring alignment and transparency.
Build and maintain positive relationships with clients, understanding their needs and ensuring their satisfaction.
Risk and Issue Management
Proactively identify project risks and issues, developing mitigation strategies to address them.
Resolve conflicts and obstacles that may arise during the course of the project.
Ensure that issues are documented, tracked, and communicated to relevant stakeholders.
Quality Assurance and Compliance
Ensure that project deliverables meet quality standards, business requirements, and customer expectations.
Oversee the implementation of quality control processes, ensuring compliance with industry standards and internal guidelines.
Conduct post-project evaluations to identify areas for improvement and implement best practices.
Budget and Resource Management
Manage project budgets, including cost estimation, tracking expenditures, and ensuring projects are delivered within financial constraints.
Allocate resources effectively and monitor resource utilization throughout the project lifecycle.
Negotiate with vendors and contractors to ensure that project resources are available and meet budgetary requirements.
Skills:
Education: Bachelor’s degree in Project Management, Business Administration, or a related field.
Experience:
5-8 years of experience in project management, with a successful track record of delivering complex projects.
Experience managing cross-functional teams and stakeholders at all levels.
Experience working in [specify industry, if needed, e.g., IT, construction, finance].
Technical Skills:
Strong understanding of project management methodologies (e.g., Agile, Waterfall, Scrum).
Proficient in project management software (e.g., MS Project, Jira, Asana, Trello).
Experience with budget management, resource planning, and scheduling tools.
Soft Skills:
Excellent leadership, decision-making, and problem-solving skills.
Strong communication, negotiation, and interpersonal skills.
Ability to work under pressure, handle multiple priorities, and meet deadlines.
High attention to detail and organizational skills.
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro ManilaWork Schedule: Morning or Afternoon shift, Monday-Friday (8-hour shift only)Exp.....
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila
Work Schedule: Morning or Afternoon shift, Monday-Friday (8-hour shift only)
Experience Level: 3-5 years
No. of employees required: 1
About the Role:
We are seeking an experienced IT Analyst (Change Management) to join our dynamic team. The successful candidate will play a key role in ensuring the smooth implementation of IT changes within our organization, minimizing disruption and maximizing user adoption. You will work closely with cross-functional teams to plan, execute, and monitor change initiatives in alignment with organizational goals.
Key Responsibilities:
Change Management
Coordinate and manage IT change requests, ensuring all changes are evaluated, tested, and implemented effectively.
Analyze the impact of IT changes on business operations, identify risks, and propose mitigation strategies.
Develop and maintain change management policies, procedures, and documentation.
Act as a liaison between IT teams and stakeholders to ensure alignment and clear communication regarding change initiatives.
Process Optimization
Identify and recommend process improvements to enhance change management effectiveness.
Conduct post-implementation reviews to evaluate the success of changes and gather feedback for future improvements.
Collaboration and Communication
Work with project managers, business analysts, and technical teams to ensure successful integration of IT changes into existing systems.
Provide training and support to users impacted by IT changes.
Monitoring and Reporting
Monitor the progress of change initiatives and prepare regular reports for senior management.
Maintain a change management database or system to track changes and maintain audit compliance.
Qualifications and Skills:
Education: Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
Experience:
3-5 years of experience in IT change management, business analysis, or a related role.
Proven experience in coordinating complex IT change initiatives.
Technical Skills:
Familiarity with ITIL frameworks and best practices.
Proficiency in change management tools (e.g., ServiceNow, Jira).
Basic understanding of IT systems, infrastructure, and software development lifecycle (SDLC).
Soft Skills:
Strong analytical and problem-solving skills.
Excellent verbal and written communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Certifications (preferred):
ITIL Foundation Certification.
Prosci Change Management Certification or equivalent.
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro ManilaWork Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)Experienc.....
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila
Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)
Experience Level: 3-5 years
No. of employees required: 2
About the Role:
We are seeking a talented and motivated Business Intelligence Developer to join our team. The successful candidate will be responsible for designing, developing, and maintaining BI solutions to transform data into actionable insights. You will work with large datasets, design interactive dashboards, and support decision-making by providing key business metrics and reporting solutions.
Key Responsibilities:
BI Solution Development
Develop, design, and maintain Business Intelligence solutions, including dashboards, reports, and analytics tools using BI platforms such as Power BI, Tableau, or similar.
Translate business requirements into technical specifications and create solutions that meet business needs.
Integrate multiple data sources, ensuring accuracy and efficiency in data loading, processing, and visualization.
Design and implement data models, cubes, and complex queries for analysis and reporting.
Data Analysis and Reporting
Analyze large datasets and present data-driven insights in a clear and concise manner.
Develop and maintain data pipelines, ETL (Extract, Transform, Load) processes to integrate data from various sources.
Create automated and ad-hoc reports for internal teams, providing actionable business insights.
Design and generate interactive dashboards and visualizations that allow users to explore business data dynamically.
Data Quality and Governance
Ensure data quality by implementing data validation checks, improving data integrity, and performing regular audits of BI solutions.
Work closely with data governance teams to ensure that BI solutions adhere to data management standards and regulatory requirements.
Collaborate with IT and business teams to define data sources, data definitions, and other data governance standards.
Performance Optimization and Troubleshooting
Optimize BI solutions for performance, ensuring they handle large volumes of data efficiently and generate reports within required timeframes.
Troubleshoot and resolve data issues, performance bottlenecks, and report inconsistencies.
Recommend and implement improvements to data processing workflows, visualization strategies, and BI solution performance.
Collaboration and Stakeholder Engagement
Collaborate with business analysts, project managers, and stakeholders to gather requirements and ensure BI solutions meet their needs.
Provide training and support to end-users in using BI tools and interpreting reports.
Communicate effectively with non-technical stakeholders, explaining complex technical concepts in a user-friendly manner.
Continuous Improvement and Innovation
Stay up-to-date with the latest trends, tools, and technologies in BI and data analytics.
Explore new ways to improve BI tools, reporting processes, and overall data strategy within the organization.
Identify opportunities for automation and process improvement to streamline data management and reporting workflows.
Qualifications and Skills:
Education: Bachelor’s degree in Computer Science, Information Technology, Data Science, or a related field.
Experience:
3-5 years of experience in Business Intelligence development, data analysis, or a related role.
Hands-on experience with BI tools like Power BI, Tableau, Qlik, or similar.
Strong knowledge of data modeling, ETL processes, and database management.
Experience with SQL, including complex queries, joins, and optimization.
Familiarity with programming languages like Python, R, or others used in BI development is a plus.
Technical Skills:
Proficient in BI tools (Power BI, Tableau, Qlik, etc.) and data visualization best practices.
Strong experience with SQL databases (e.g., SQL Server, Oracle, MySQL) and data integration tools.
Understanding of data modeling, OLAP, OLTP systems, and relational database structures.
Experience with ETL tools and frameworks (e.g., SSIS, Talend, Informatica).
Knowledge of cloud-based BI platforms (e.g., Azure, AWS, Google Cloud) is a plus.
Soft Skills:
Strong analytical and problem-solving abilities.
Excellent communication skills, both written and verbal, with the ability to present complex data insights to non-technical stakeholders.
Ability to work collaboratively in a fast-paced, cross-functional team environment.
Detail-oriented with a focus on accuracy and data integrity.
Certifications (preferred):
Microsoft Certified: Data Analyst Associate (Power BI).
Tableau Desktop Specialist or Certified Associate.
AWS Certified Data Analytics or similar certifications.
Job Description Analyze and organize raw data Build data systems and pipelines Evaluate business needs and objectives Combine raw information from dif.....
Job Description
Analyze and organize raw data
Build data systems and pipelines
Evaluate business needs and objectives
Combine raw information from different sources
Explore ways to enhance data quality and reliability
Identify opportunities for data acquisition
Develop analytical tools and programs
Requirements:
Proven experience as Data Engineer with at least 3 Years professional work experience
Strong proficiency in at least one SQL Development (Oracle, MS SQL, or similar technologies) and ETL Development Tools (Informatica, Talend or similar technologies)
Knowledge in Shell Scripting, Hadoop Platform, Big Data
Familiarity with Agile and DevOps methodologies
Preferred Qualifications:
Familiarity with Data Modeling and Design
Familiarity with Python/R and AWS Service (Redshift)
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro ManilaWork Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)Experienc.....
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila
Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)
Experience Level: 3-5 years
No. of employees required: 1
About the Role:
We are looking for a highly skilled C# and .NET Developer to join our development team. The ideal candidate will have strong experience in building robust and scalable applications using C# and .NET technologies. In this role, you will be responsible for designing, developing, and maintaining software solutions, ensuring optimal performance and integration with other systems.
Key Responsibilities:
Software Development
Design, develop, and maintain applications using C# and .NET Framework/.NET Core technologies.
Write clean, maintainable, and efficient code following best practices and coding standards.
Collaborate with cross-functional teams to define, design, and implement new features and functionalities.
Develop and integrate APIs and third-party services to enhance application capabilities.
System Design and Architecture
Work closely with system architects and senior developers to define the architecture of the applications.
Contribute to the design of high-performance, scalable, and secure solutions using the latest .NET technologies.
Evaluate and select appropriate frameworks, tools, and technologies for the development process.
Database Management
Design and implement database structures and schemas using SQL Server, MySQL, or other relational databases.
Write complex SQL queries, stored procedures, and optimize database performance.
Ensure data integrity and develop data access layers to interact with the database effectively.
Testing and Debugging
Perform unit testing and debugging to ensure the quality and functionality of the software.
Collaborate with the QA team to conduct integration and system tests, ensuring the system works as expected.
Identify, document, and fix software defects in a timely manner, ensuring application stability and reliability.
Performance Optimization and Code Review
Optimize application performance by identifying bottlenecks, implementing improvements, and conducting performance testing.
Participate in code reviews to ensure code quality, best practices, and consistency across the development team.
Continuously evaluate the application’s architecture for scalability and performance improvements.
Collaboration and Stakeholder Communication
Work closely with project managers, business analysts, and other developers to deliver high-quality solutions.
Provide regular updates on project progress, including any challenges or risks that may arise.
Communicate technical concepts clearly to non-technical stakeholders, ensuring all project requirements are understood.
Continuous Learning and Improvement
Stay up-to-date with the latest advancements in C#, .NET technologies, and software development trends.
Proactively identify opportunities to improve development processes and efficiency.
Participate in training programs and technical workshops to enhance skills and knowledge.
Qualifications and Skills:
Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
Experience:
3-5 years of experience in software development using C# and .NET technologies.
Job Description Daily monitoring of IBM Tickets related to APIC L1 support for APIC Issues Deploy IBM APIconnect Software using Kubernetes Manage and.....
Job Description
Daily monitoring of IBM Tickets related to APIC
L1 support for APIC Issues
Deploy IBM APIconnect Software using Kubernetes
Manage and Maintain IBM Apiconnect Software
Manage IBM Cloud Platform and Services
Creating Ubuntu Server environment using VMware ESXi
Manage and Maintain IBM Servers in Vitro Data Center
Manage VM ESXi Servers
Deploy IBM Application using Red Hat Openshift and Kubernetes
Experience with Containerization using Docker, OCP, and Kubernetes
Applying the Agile and DevOps Methodology. Acting as DevOps Engineer
To support the successful deployment, maintenance, development, integration, and use of the infrastructure environment and its services
Provides input into and supports the execution of operations management, service management, environment management, security, and project management methodologies & processes, incident and change control processes, release management, testing, documentation development and maintenance, monitoring, data management, environment maintenance, solution enhancements, and solution development.
Identifies, understands, and plans for organizational and human impacts of systems, and ensures business requirements are properly documented and integrated with existing processes, services, solutions, and skill sets.
Develops, documents, and revises environment or solution operations procedures, tests, and quality standards and functions.
Creates and updates communications and incident management activities to streamline ticket resolution.
Assists or leads the troubleshooting and resolution of issues, such as application, data synchronization, system integration, and performance incidents.
Qualifications
Bachelor's degree in computer science or engineering.
Ability to understand and successfully employ networking, storage, operating system virtualization, and integration solutions and services, and utilize appropriate environments (e.g. Test, Staging, and Production) in support of assigned responsibilities.
Ability to resolve technical problems and innovate more efficient use of IT resources.
Knowledge in Kubernetes and Docker is a MUST
Experience with AWS and on prem Virtualization
Minimum 2 years of working experience as a DevOps Engineer
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro ManilaWork Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)Experienc.....
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila
Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)
Experience Level: 3-5 years
No. of employees required: 1
About the Role:
We are seeking an organized and detail-oriented Project Planner/Scheduler to manage project timelines, schedules, and resource allocation. The role will focus on creating and maintaining project schedules, ensuring that milestones are met on time and within scope. You will work closely with project managers, teams, and stakeholders to track project progress and adjust plans as necessary to ensure successful project delivery.
Key Responsibilities:
Schedule Development and Management
Develop, maintain, and update detailed project schedules, including setting project milestones and deadlines.
Coordinate with project managers to ensure that project schedules are accurate, realistic, and aligned with project goals.
Monitor project progress, adjusting schedules as needed to ensure timely completion of deliverables.
Identify any potential scheduling conflicts or resource constraints and proactively recommend adjustments.
Resource Allocation and Coordination
Work with project teams to allocate resources efficiently, ensuring the right people and tools are available when needed.
Monitor and manage resource utilization across multiple projects to ensure optimal use of resources.
Track resource availability and adjust plans accordingly to prevent delays or resource shortages.
Progress Tracking and Reporting
Track project milestones, deliverables, and critical paths to ensure projects remain on schedule.
Prepare and provide regular status reports to project managers and stakeholders, highlighting any delays or issues.
Use scheduling software to generate progress reports and timelines for project reviews and decision-making.
Risk and Issue Management
Identify potential scheduling risks, such as delays or bottlenecks, and work with the project team to mitigate these risks.
Provide input on corrective actions for projects that are falling behind schedule or facing delays.
Ensure that risks and issues are documented and escalated to project managers when necessary.
Collaboration and Stakeholder Management
Communicate regularly with project managers, team members, and stakeholders to ensure alignment on schedules and deliverables.
Assist in coordinating with external vendors or contractors to meet scheduling requirements and deadlines.
Ensure that any changes to project scope or schedule are documented and communicated to all relevant parties.
Quality and Compliance
Ensure that scheduling practices and project timelines comply with internal processes, standards, and regulations.
Support project managers in ensuring the overall quality of the project by keeping the schedule on track and minimizing delays.
Qualifications and Skills:
Education: Bachelor’s degree in Project Management, Engineering, Business Administration, or a related field.
Experience:
3-5 years of experience in project scheduling, planning, or coordination.
Experience with project scheduling tools (e.g., Primavera P6, MS Project, or similar tools).
Previous experience working on large-scale or complex projects is a plus.
Technical Skills:
In-depth knowledge of project scheduling principles and techniques.
Proficient in project management software (e.g., MS Project, Primavera P6, or other scheduling software).
Strong proficiency in Microsoft Excel and other reporting tools.
Soft Skills:
Excellent organizational and time-management skills.
Strong attention to detail and ability to manage multiple tasks simultaneously.
Effective communication skills, both written and verbal.
Problem-solving and critical-thinking abilities.
Certifications (preferred):
Project Management Professional (PMP) or Associate in Project Management (CAPM).
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro ManilaWork Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)Experienc.....
Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila
Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)
Experience Level: 3-5 years
No. of employees required: 1
Key Responsibilities:
Application Development
Develop, enhance, and maintain applications using ADABAS and NATURAL programming languages.
Write efficient, maintainable, and reusable code to meet project requirements and business objectives.
Collaborate with business analysts and project managers to understand system requirements and translate them into functional specifications.
Design and develop system interfaces, database structures, and application logic.
System Design and Architecture
Work with system architects to design application architecture, ensuring scalability, performance, and maintainability.
Ensure integration between ADABAS databases and other systems or applications using relevant interfaces and protocols.
Provide recommendations on system improvements and potential technology upgrades.
Testing and Debugging
Perform unit and integration testing to ensure the functionality of ADABAS/NATURAL applications.
Identify and resolve technical issues, bugs, and performance bottlenecks in the application or database.
Ensure code quality through rigorous testing and validation processes.
Database Management and Optimization
Manage, optimize, and maintain ADABAS databases, ensuring optimal performance and efficient data retrieval.
Write and optimize complex SQL queries and database procedures to support application functionalities.
Work closely with database administrators to ensure efficient database usage, backups, and recoverability.
Documentation and Reporting
Create detailed technical documentation for developed solutions, including design specifications, workflows, and data models.
Prepare status reports, updates, and presentations for project stakeholders.
Provide training and support to junior developers and other team members on ADABAS/NATURAL technologies.
Collaboration and Stakeholder Communication
Collaborate with cross-functional teams, including business analysts, project managers, and QA teams, to ensure successful project delivery.
Maintain clear communication with stakeholders regarding project status, challenges, and risks.
Qualifications and Skills:
Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
Experience:
3-5 years of experience in software development using ADABAS and NATURAL.
Proven experience with ADABAS database management and NATURAL programming language.
Experience with related technologies such as COBOL, SQL, or other mainframe technologies is a plus.
Experience working in Agile development environments.
Technical Skills:
Strong expertise in ADABAS and NATURAL programming for building and maintaining enterprise applications.
Familiarity with other programming languages such as COBOL, Java, or C# is a plus.
Strong understanding of database management and SQL query optimization.
Experience with version control tools (e.g., Git, SVN).
Understanding of system performance tuning and optimization techniques.
Soft Skills:
Strong problem-solving and analytical skills.
Excellent communication skills, with the ability to explain technical concepts clearly.
Ability to work collaboratively in a team environment.
Detail-oriented and able to work under tight deadlines.
Certifications (preferred):
NATURAL Programming Certification.
ADABAS Database Administrator or Developer Certification.
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