Total 34 job vacancies in Gloucester, South West, GL2 2AT

• Assist in the preparation of risk-based annual internal audit plan and monthly audit planning schedule for the Head Office & ISO Audit Section. 
• Plan and lead the audit teams in the conduct of operational, financial & ISO internal audit reviews according to the approved annual audit plan to assess effectiveness and efficiency of the operational & financial control and ISO Management System in the Company.
• Undertake audit planning and fieldwork independently, prepare audit report and develop practical and value added recommendations to address the root causes of issues and to improve operational efficiency.
• Monitor and conduct follow-up reviews to ensure agreed improvement plans are timely implemented and timely closure of audit findings.
• Undertake any assignments / ad-hoc projects assigned by the Operation Audit Department Head or the Head of Internal Audit Division.

Job Requirements :

• Bachelor’s Degree or professional qualification in related field such as auditing, banking, accounting, finance, business studies or other relevant field.
• A minimum of 5 years of working experience in internal audit / compliance with exposures in leading audit teams in the conduct of operational and financial audit, and preferably with prior exposures in banking / financial services industry.
• Strong analytical, communication skills and good command of English and report writing skills.
• A good team player with high level of integrity, initiatives, and good interpersonal and people management skills.

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

Important Note:

This position will initially be based at Bangsar South, with plans to relocate the team to the Cheras Maluri area by early January 2025. Candidates should be prepared for this change in work location.

Main purpose of the job:

The main purpose of an Operations Improvement Executive is to improve Contact Centre Department function in term of system enhancements, overall work processes, and ensuring contact centre is in compliance with the company policy and procedures.

Job Description:

• Ensure the operation is in compliance with internal policy and guideline as well as BNM requirements.
• To study feasibility and evaluate viability of new projects prior to undertaking the projects.
• Coordinator for DPR, IMS and BNM guidelines to ensure Customer Care HQ and Regional are compliance to the procedures and guidelines.
• Assisting Teams meets individual KRA and contribute to the department’s overall KRA.
• Manage, review and take corrective action as per PDCA (Plan, Do, Check, Action) cycle with respect to the performance and operation of the Section.
• To review all work procedures from time to time and update it accordingly.
• To develop quality proposals and Business Requirement Document write-up for system enhancement / improvement.
• To ensure full involvement in User Acceptance Test with quality Test Scripts before launching system enhancement/improvement.
• Identify operation constraint & possible action plan
• To assist Contact Centre Department on operation improvement/projects.

Job Requirements:

• Well verse in English & Bahasa Melayu.
• Diploma or Bachelors Degree in any related disciplined.
• Direct experience in Contact Centre operation will be added advantageous.
• Good time management.
• Good communications and interpersonal skills.
• Strong analytical skill and able to work under pressure.
• Manage to work with team environment.

Perks & Benefits

• Central location
• Casual dress code
• Medical insurance
• Personal leave

Important Note:

Successful candidate will be base at Bangsar South office. Please take note that we are expecting to relocate our office location to Cheras Maluri area tentatively by early next year 2025.

Job Responsibilities:

• Handles and ensure customers’ requests, enquiries and complaints via fax, email, letter, Social Media Ticketing & Web Chat are attended and responded in timely manner.
• To support Contact Centre Department’s administrative tasks raised by Inbound Team.
• Ensure individual KRA and contribute to the Department’s overall KRA.
• Ensure operations are complied with internal policy, compliance and guideline as well as BNM requirements.
• Understand customer enquiries and respond via applicable channels: email, web chat, social media ticketing, fax, letter, and outbound call.
• Analyze, review and recommend appropriate solutions to enhance process efficiency and service standard.
• Ability to communicate effectively in written/verbally with polite manner following the processes and procedures.
• To ensure customers’ requests are attended within the stipulated time frame to avoid any service delay.
• Ability to multitask and work as a team to support each other and able to work in flexible working hours/days.
• Proactive in attending to customers' needs & solving their problems.
• Communicate with various departments in order to solve customers’ problem.

Job Requirements:

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma or Professional Degree in any field.
• Able to work on the rotational shift, 5 days work and your off day/rest day not necessary falls under Saturday/Sunday. 
• At least 1 year(s) of working experience in the related field is required for this position.
• Preferably Executives specializing in Customer Service or equivalent.
• Well verse in English & Bahasa Melayu, knowledge in other dialect will be added advantage.
• Ability to write well in English & Bahasa Malaysia.
• Direct experience in Contact Center operation, Customer Service environment and social media ticketing handling will be added advantage.
• Good interpersonal skills.
• Strong analytical skill and able to work under pressure and tight timeline.
• Ability to work in a team environment and have independent in solving problems.

Perks & Benefits

• Central location
• Casual dress code
• Personal leave

企業管理主管

作為工商管理主管，您將積極參與企業的日常運作。如果您有興趣探索和了解企業的一般管理，那麼這對您來說是一個很好的職位。

行政

• 就所有行政事務和營運事務向業務營運經理提供行政支援。
• 支援電子發票實施和準備的業務運營
• 協助和管理品質檢查、月度報告、記錄保存、合規性、內部資料庫的一致性和準確性的例行檢查等每月任務。
• 保持業務活動文件井井有條並保持最新（即費用、索賠等）
• 整理並歸檔舊的業務文件。
• 使用電子表格追蹤 AP 並使其保持最新狀態。
• 支援人力資源部門制定工作角色描述並透過履歷進行審查。
• 勤勉工作，支援其他部門。
• 以及不時分配的其他任務。 – 制定差旅政策或合規文件、差旅審批流程等。

專案管理和日程安排 – 與專案協調員合作

• 管理時間追蹤系統以產生每週報告。找出差距並跟進，以確保差距得到相應解決。
• 讓管理層了解最新的資源可用性和休假計劃。
• 時間追蹤系統 – 備份給營運經理來管理系統的專案建立、指派權限、建立文件範本、清單等。
• 協助管理與活躍專案相關的日常營運活動，並向顧問提供專案系統支援。

要求：

• 工商管理、管理、行銷或相關領域的相關學士學位或高級文憑。
• 具備帳戶、稅務或行銷經驗的基礎知識者優先。
• 良好的馬來語和英語能力。
• 熟練使用 Microsoft Office 套件
• 良好的口頭和書面溝通能力，能夠清晰地表達想法。
• 以積極的態度去學習和完成工作。
• 具備以下技能者優先 - 辦公室管理、歸檔、簿記、熟練使用 Microsoft Office 套件、溝通、注重細節、解決問題、報告和日程安排、責任感，並能夠在適當的時間範圍和方式完成分配的任務。
• 具1 -2年經驗，鼓勵應屆畢業生申請

津貼和福利

• 附近的公共交通
• 醫療保險