Total 136 Director/C-Level job vacancies in Mumbai, India

• Develop and execute the company's business strategies and provide advice to the Board
• Prepare and implement comprehensive business plans for sustainable business growth
• Establish and plan cost-effective operations and market development activities
• Oversee the company's financial, operational and sales performance
• Establish company policies and legal guidelines
• Lead and manage people and foster good corporate culture and values
• Manage good stakeholder relationships
• Oversee and establish robust process for enterprise risk management
• Ensure adherence to good corporate governance practices
• Provide visionary leadership to drive company growth, align strategic initiatives with corporate goals, and build strong relationships with stakeholders, clients, and industry leaders.
• Oversee business development and sales efforts to expand market presence in the valves, piping, and water treatment sectors, achieving revenue and profitability targets.
• Manage daily operations to ensure efficiency, productivity, and alignment with business objectives while implementing strategies to enhance performance.
• Develop and execute business policies, strategies, and high-level decisions in collaboration with senior management to maintain competitive market positioning.
• Lead, inspire, and mentor a high-performing team, fostering a culture of collaboration, innovation, and leadership continuity.
• Ensure adherence to corporate governance, regulatory compliance, and financial performance standards while managing risks and maintaining operational integrity.

• Develop and execute the company's business strategies and provide advice to the Board
• Prepare and implement comprehensive business plans for sustainable business growth
• Establish and plan cost-effective operations and market development activities
• Oversee the company's financial, operational and sales performance
• Establish company policies and legal guidelines
• Lead and manage people and foster good corporate culture and values
• Manage good stakeholder relationships
• Oversee and establish robust process for enterprise risk management
• Ensure adherence to good corporate governance practices
• Provide visionary leadership to drive company growth, align strategic initiatives with corporate goals, and build strong relationships with stakeholders, clients, and industry leaders.
• Oversee business development and sales efforts to expand market presence in the valves, piping, and water treatment sectors, achieving revenue and profitability targets.
• Manage daily operations to ensure efficiency, productivity, and alignment with business objectives while implementing strategies to enhance performance.
• Develop and execute business policies, strategies, and high-level decisions in collaboration with senior management to maintain competitive market positioning.
• Lead, inspire, and mentor a high-performing team, fostering a culture of collaboration, innovation, and leadership continuity.
• Ensure adherence to corporate governance, regulatory compliance, and financial performance standards while managing risks and maintaining operational integrity.

JOB PURPOSE AND CONTEXT

Responsible overall for an organisation's sales growth, a sales Director drives the development of sales strategies by leading client segmentation and competitor analysis. The Director also takes charge of expanding sales channels and networks, fostering client relationships through contract and customer service management, and increasing client acquisition and retention through analysis of client behaviour. Mentoring and offering strategic guidance to the marketing team is also part of the job.

This individual is innovative and forward-thinking, commutes frequently to identify and develop key sales opportunities, and keeps abreast of market trends and major industry events and activities, such as by attending relevant international events and conventions.

KEY ROLES AND RESPONSIBILITIES

· Collaborate with members of the Marketing team to penetrate key markets.

· Define the approach for the overall sale of new business and account retention.

· Develop a comprehensive sales and distribution strategy to maximise sales opportunities.

· Develop sales and distribution policies that reflect the organisation's goals.

· Direct the Sales team in generating proposals that define a clear path to client satisfaction and revenue growth.

· Establish customer relationship management (CRM) systems and guidelines to manage customer relationships.

· Establish internal guidelines for personal data protection based on applicable legislations, to manage customer data.

· Foster relationships with new partners to achieve desired revenue.

· Influence senior stakeholders within customers' organisations and premier buyers in the industry.

· Investigate factors impacting sales performance.

· Leverage innovations to maximise revenue of traditional and digital assets and products.

· Monitor changes in the industry and leverage them for business opportunities.

· Outline objectives in key target areas such as sales volume, market share, distribution channels and profit margins to guide promotions and sponsorships.

· Participate in forums to keep abreast of new changes in the industry and practices.

· Promote positive relationships with major customers to understand their needs.

· Provide advice when preparing bid documents and integrated proposals for key accounts.

· Provide input on sales incentive structure and key performance indicators to help monitor targets.

· Provide input to the Content Development team based on customer and industry feedback.

· Recommend changes in pricing structures in product lines or products.

· Review sales performance by analysing performance reports.

EDUCATION

1. Degree in Business Administration, Economics or equivalent

2. MBA is highly advantageous

SKILLS, KNOWLEDGE, AND RELEVANT EXPERIENCE

1. Minimum 15 years of progressive experience in sales and marketing with at least 5 years in senior leadership roles in a sizeable company in a consumer or engineering industry

2. Possess high degree of integrity and strong analytical skills.

3. Demonstrate leadership and business acumen, having a proven record in business partnering and commercial value add to regional operating subsidiaries.

4. Familiar with listing manual and code of corporate governance requirements.

5. Critical thinking, exercise sound judgment and provide financial perspectives.

6. Experience in managing group information technology functions.

Develop and set revenue sales and marketing strategies for the hotel to ensure plans are implemented, results are monitored and sales goals are achieved. Regularly sell hotel rooms, meeting rooms, and food and beverage through direct client contacts.

At Holiday Inn® we want our guests to relax and be themselves which means we need team members to:

• Be you – by being natural, professional and personable in the way you are with people

• Get ready – by taking notice and using your knowledge so that you are prepared for anything

• Show you care – by being thoughtful in the way you welcome and connect with guests

• Take action – by showing initiative, taking ownership and going the extra mile

DUTIES AND RESPONSIBILITIES

FINANCIAL RETURNS:

• Achieve budgeted revenues and personal/team sales goals and maximise profitability. Participate in the preparation of the annual departmental operating budget, the hotel sales and marketing plan and business plan, and financial plans.
• Create and implement sales plans that drive measurable incremental occupancy, increase average rates, increase volume, food and beverage and banquet sales.
• Produce/Review monthly reports and sales forecasts to analyse current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan.
• Curate and develop special events and sales activities to potential clientele.
• Represent hotel in trade shows and major market events locally and nationally to promote new business and increase sales and marketing opportunities for the hotel.

PEOPLE:

• Manage day-to-day sales activities, plan and assign work, and establish performance and development goals for team members. Provide coaching and regular feedback to help manage conflict, improve team member performance, and recognize good performance.
• Educate and train sales team that is responsible for developing new accounts, maintaining existing accounts, and implementing sales strategies. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
• Work with other department managers to ensure proper staffing levels based on hotel occupancy.
• Recommend or initiate any HR related actions when required.
• Drive a great working environment for teams to thrive connect departments to create sense of one team
• Interact with outside contacts: guests, vendors, and business partners.
• Develop and maintain great working relationships with key partners and outside contacts to increase revenue

GUEST EXPERIENCE:

• Provide guests with information (example: loyalty programmes, area attractions, restaurants, facility information) to elevate guest experience.
• Develop and maintain relationships with key clients and outside contacts in order to produce group and/or convention business, to include room sales and food & beverage sales.
• Schedule conventions and/or business group activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients.
• Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIP’s, large groups, and other key guests.
• Lead marketing efforts to up sell guests on hotel services, offerings, and amenities.

RESPONSIBLE BUSINESS:

• Identify operational problems that reduce the effectiveness of marketing activities and overall hotel sales performance and work with appropriate department on solutions
• Develop awareness and reputation of the hotel and the brand in the local community
• Connect with key business leaders, officials, and representatives of local community groups within the city to ensure constant high-profile exposure for the hotel
• Effectively communicate and market aspects of the hotel that are sustainable or “green” and use information to gain new business opportunities
• Raise the awareness and reputation of your hotel and the brand locally occasionally acting as hotel representative for media related enquiries
• Identify improvements to marketing activities and overall hotel sales performance and work with other departments
• Perform adhoc duties unexpected moments when we have to pull together to get a task done

ACCOUNTABILITY

This is the top sales and marketing job in a full or limited-service hotel and may include meeting space and or catering facilities. May manage professional level and administrative sales team members.

QUALIFICATIONS AND REQUIREMENTS

Bachelor’s degree / higher education qualification / equivalent in marketing or related field, and two to four years’ experience in a hospitality or hotel sales and marketing setting with direct supervisory experience over a sales team, or an equivalent combination of education and work experience. Must speak fluent English. Other languages preferred.

JOB DESCRIPTION:

• Developing and executing business strategies to achieve short and long-term goals.
• Reporting to the board, providing market insights and strategic advice.
• Developing and implementing business plans to improve cost-efficiency.
• Maintaining positive and trust-based relations with business partners, shareholders, and authorities.
• Overseeing the company's business operations, financial performance, investments, and ventures.
• Supervising, guiding, and delegating executives in their duties.
• Ensuring company policies and legal guidelines are clearly communicated.
• Assessing, managing, and resolving problematic developments and situations.
• Building and enhancing the company's public profile at events, speaking engagements, etc.

JOB REQUIREMENT:

• Extensive experience as a managing director or in a similar role.
• Experience in developing and implementing strategic and business plans.
• Excellent communication, negotiation, and presentation skills.
• Strong analytical, critical thinking, and problem-solving skills.
• Able to excel in high-pressure situations.
• Excellent organizational and leadership skills.
• Proficient in Microsoft Office.

If you love advising and guiding clients, are passionate about creative and communications industry, pushing ideas and strategies, explore joining us as an Assistant Account Director / Account Director

As the Assistant Account Director / Account Director, you will have the opportunity to strategise and boost the client’s experience with the Company, to maximise the potential in client retention, in order to build a profitable and sustainable business. This includes the (a) effective and efficient management of the Client services team (b) evaluate leads and drive winning pitches, and (c) oversee and drive initiatives to improve on strategies to better serve the changing needs of customers.

Reporting to Managing director, you will:

• Drive new business developments through seasoned sales techniques; for both new and existing clients
• Guide agency team to win pitches through strong client knowledge and insights
• Champion strategies and ideas for integrated campaigns (brand, advertising, PR, content, social, digital, sustainability, ESG-focused)
• Develop and actively oversee company sales targets
• Inspire and influence clients, creatives and project members
• Guide team of 5; grow their expertise and steering their accounts / issues in accounts
• Oversees project management of team members
• Keep abreast on latest trends and thoughts, best practices and competitive movements on-ground
• Drive marketing planning and implementation for company
• Co-steer agency business and cultural directions with senior management

Qualifications, Skills & Experiences Required

• Degree in Business, Marketing, Communications, Psychology or of related discipline
• At least 3 years director or 6 years senior manager experience within agency
• Prefers boutique advertising agency or brand consultancy experience
• Experienced in agency operations and workflow
• Experienced in leading and guiding a team
• Technically strong in at least 2 out of 4 areas below - Research, Strategic branding, 360 campaigns, PR/social media; able to advise clients in those areas
• Knowledgeable in sustainability practices in marketing and beyond and is keen to deploy initiatives for client
• Able to read clients like a book and manage them; Strong account planning and management skills
• Able to manage sales targets and marketing budgets
• Write, speak and express yourself like a pro
• Positive personality, creative and collaborative

Please share your

a) CV

b) Current and expected remuneration package

c) Earliest date of availability

d) Work samples esp. strategic briefs and communications / marketing plans

About the job

Help our clients-internal and external-understand and use RMS services better by understanding their requirements, queries, and helping address the same through knowledge of data science and RMS.

Responsibilities

• Building knowledge of Nielsen suite of products and demonstrating the same
• Understanding client concerns
• Able to put forth ways and means of solving client concerns with supervision
• Automation and development of solutions for existing processes
• Taking initiative to understand concerns/problems in the RMS product and participating in product improvement initiatives

About you-Qualifications:

• Professionals with degrees in Maths, Data Science, Statistics, or related fields involving statistical analysis of large data sets.
• 10 years of experience in market research or relevant field
• Detailed  understanding of CPG/FMCG Industry and Retail market impact on client’s business
• Team management experience-at least 2 years

Mindset and Approach to work:

• Leadership position, responsible for leading a team or initiatives. 
• Deliver scalable, quality, reproducible and measurable complex experiments and PoCs. May lead a team.
• Cross team/ cross country collaboration
• Sets standards and champions  best practices, scientific methodology and PoCs.
• Strong awareness of and contributes to  the latest work in the industry, capable of identifying and applying relevant ideas and innovations.
• Leading innovation in solutions and deployment of the same
• Leads , Design and conduct studies, tests and use advanced analytics techniques to build proof of concept and prototypes for use cases.
• Contribute to identifying third parties and evaluate their capabilities and data sets in order to develop new solutions. 
• Works as data science business leader to partner leaders in CS, Commercial, PL teams besides clients
• Influences, collaborates, and sets clear priorities & expectations for teams and stakeholders.
• Usually directly manages and/or develops 1-3 Data Scientists.
• Client cluster/ Market/ Industry level ownership
• Addressing client and stakeholder concerns efficiently
• Guiding and coaching  small team on I client and stakeholder management
• Ability to inform and influence the product development life-cycle, and trajectory  based on the knowledge of the product and technology.
• Works with Product team to create clarity on and prioritize development.
• Creates a product focused culture, ensuring team understand the product, and designs processes to ensure the development of solutions centered around clients and/or end users.
• Creates a culture of continuous innovation focused around product improvements.
• Ability to estimate and size complex initiatives with multiple dependencies, and ensure initiatives meet cost requirements.
• Ability to develop solution for functional and non-functional requirements.

Functional Skills:

• Exhibits a solid understanding of CPG Industry for specific core process. Advanced knowledge of RMS/CPS systems/products.
• Comfortable designing solutions and supporting a team to execute 
• Displays innovative thinking and encourages. experimentation in delivery of work.
• Can support others to understand and apply more complicated technical principles & methodologies, creating clarity and focus for teams to deliver.
• Domain expert knowledge at least in one area of the following: programming, statistical analysis / machine learning/deep learning, time series, sampling
• Experienced in high-level programming languages (f.e. Python, R, SQL, Scala), as well as with data visualization tools (e.g. Power BI, Spotfire, Tableau, MicroStrategy).
• Able to work in virtual environment. Familiar with git/Bitbucket processes
• Expert problem solver in their domain, applying logical reasoning to solve the most difficult problems.
• Can identify data sources, connections, and patterns that are not readily apparent or available to solve problems and influence decisions.
• Fosters an environment of innovation, experimentation, and inclusion in solving problems, seeking and embracing diversity of thought.
• Identifies and embraces new and innovative methodologies in solving challenging problems.
• Guides and encourages analytical and data driven mindset for the other team members
• Story teller not just an analyser
•  

Soft Skills

• Expert in building challenging relationships and navigating complex social environments.
• Excels in communicating complex topics and creating clarity.
• Is a natural change agent, able to identify and resolve resistance to change, influencing stakeholders and senior leaders.
• A natural team builder, capable of bringing multiple stakeholders and colleagues together creating collaborative and productive environments with clarity and focus under a common goal.
• Leads and provides expert advice while working in a global context and connecting to stakeholders in different parts of the world

Executing market strategy and objective

• Working with the leadership team to develop a market execution plan
• Aligning Service Line and account-based initiatives with Market Segment Leaders (MSLs) and Global 360 (G360) Global Client Service Partners (GCSPs)
• Instill Exceptional Client Service (ECS) principles in Service Lines, Market Segments and accounts
• Own and initiate select key relationships in the market
• Overseeing deployment of thought leadership within core accounts and targets

Responsibilities

Location - Mumbai / Delhi

1) What to Sell? 

Accountable for RTM Solution portfolio: 

• Define which products are core to RTM portfolio 
• Articulate how each of the products brings unique client benefits 
• Ensure RTM portfolio profitability is understood & improved over time  

Commercial ownership of RTM pricing rate cards & commercial policies 

Close partnership with Global Product Leadership function: 

• Identify the solutions with the highest revenue opportunity 
• Ensure India needs are met in product development roadmap 
• Provide India teams visibility to product plans and timelines 

Identify white space in the portfolio / unmet client needs and seek partner / acquisition programs to meet those needs (where we will not build) 

Accountable for RTM Operating Plan

2) How to Sell? 

Build a strong India community around RTM portfolio:

• A community that is formed with Sales & Delivery teams  
• Cross industry and client’s opportunities / Best practice sharing 
• Create and maintain central Knowledge Management drives to enable the community

Build and execute the Go To Market plans for RTM solutions: 

• Campaign calendar & content  
• Commercial Decks / Proposal Decks 
• Demo Scripts 
• Create and coordinate TL, Webinars and Industry Events (with Inside Sales support) 
• RTM product kit adaptation to India: Rate cards, Commercial Policies and Discounts, Communication kit (one-pagers, detailed product presentation, etc). 

Ensure that India Sales teams are enabled with best-in-class training materials:  

• Ensure sales decks & ‘pitch perfect’ examples are available  
• Develop automated gift of content (in partnership with Inside Sales) 
• Execute and coordinate the training plan

Be directly involved in sales pitches & keep a close touch with clients: 

• Lead / heavy support to major RFPs
• Continuous support to India sales teams in the definition of the best solution for client specific needs 

Connect with Commercial teams in other countries to identify opportunities to apply in India

3) How to Operate? 

Strong alignment with Delivery/COE organization  

• Connect with APAC Delivery team leader to define prioritizations (if necessary), delivery gaps & opportunities, define rules and ways of working 

Accountable for new product activation

4) Financial Management

• Achieve key financial metrics: revenue, profitability, adequate pipeline coverage as well as other related business development objectives
• Understand the company’s financial guidelines such as forecast and pipeline management
• Monitor the actual financial performance against budget/forecast and ensure the implementation of actions that will lead to the achievement of the targets

Qualifications

• Master’s degree or a Diploma in Marketing
• Minimum 8 -10 years’ experience in the Marketing, Business Development, Market Research, or in the consulting agencies
• Prior working experience with the FMCG industry would be an added advantage
• Has knowledge of research techniques and methodologies
• Has strong analytical skills and business commercial acumen
• English level: advanced oral and written 
• High Negotiation, Problem Solving & Communications Skills 
• Teamwork: Ability to work with others on tasks and activities without necessarily being the leader
• Influence skills, good level of relationship / networking, internal and external 
• Self-starter with solid organizational and planning skills 
• High level of energy, motivation, drive, enthusiasm, initiative, commitment and professionalism. 
• High understanding of the respective industries & retailing in both modern and traditional trade environments 

Additional Information

About NielsenIQ 

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help retailers around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.  We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

Position Type :

Type Of Hire :

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As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:

Director Operations will be responsible to manage a team of 600+ HC across US & India sites (50% HC in US)

What you will be doing:

• Managing a team of 600+ headcount in US and India
• Manage the Customer service inbound calls for Credit, Debit, Prepaid, Loyalty, Tokenization, Bill Pay
• Deliver all CSLs, SLAs
• Avoid Penalties, Losses, Escalations
• Partner with Transition & Transformation teams
• Partner with COEs – T, Q, WFM, BI

What you bring:

• Minimum 15 to 25 yrs of experience in call center for India and US delivery centers
• Experience required in US based client’s delivery
• Experience in managing the span 500 to 750
• Experience in Payments & Customer Service – Credit, Debit, Prepaid, Loyalty, Tokenization, Bill Pay
• Experience in Leading MBRs/QBRs with clients – CSLs exp
• Should have been part of Transformation projects and has delivered projects which reduced AHT, HC or Volume
• Good Understanding of Operations, Training, QC and WFM metrics/benchmarks
• Experience in Leveraged pool delivery – preferred not must have

What we offer you:

• A multi-faceted job with a broad spectrum of responsibilities
• A range of benefits designed to help support your lifestyle and wellbeing.
• A modern international work environment and a dedicated and innovative team
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A work environment built on collaboration, flexibility and respect.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

This is a strategic leadership role. You will be responsible for profitable revenue growth of the Innovation Practice (BASES) in India. You will interact with clients, understand their business problems and offer solutions in the innovation domain.  As an Innovation Sales expert, you would need to create awareness of all your portfolio – both externally with clients as well as internally – with the various NIQ Sales Business Partners. You will be working closely with the India Practice Area leader and support various India Sales Business Partners across Verticals (FMCG, Durables, Auto, Finance, etc.). You would also need to collaborate with multiple teams like Customer Success, Sales Enablement, Marketing, Product Leadership, Finance, etc.

Location - Mumbai / Delhi / Bangalore

Role Purpose

1. Profitable revenue growth

• Own revenue and cost Operating Plan within Innovation Practice, driving long term profitable growth.
• Involvement in proposal development and end-to-end sales process in partnership with Business Partners, Sales Enablement and Customer Success teams.
• Craft India client engagement plans alongside the Practice Lead, Vertical leads and Business partners for target client activation – sales campaign calendar and content, client roadshows, etc.
• Being part of the larger regional community, sharing as well as bringing regional best practices to India

1. Innovation Product Sales Expert

• Ability to understand client’s business questions in the innovation / renovation domain and identify the right solutions that will answer those questions in full. This will require prior consumer research experience and knowledge of testing methodologies for idea, concept, product, pack, communication, pricing, etc.
• Confidence & credibility to talk to a wide range of decision influencers on innovation
• Tailor-make the study design in order to answer business questions in full. Whenever needed, consult with Customer Success teams on the optimal study design
• Close collaboration with Innovation Customer Success team to drive seamless delivery to clients

1. Product positioning and awareness

• Be a brand ambassador for the Innovation Practice. Clearly and convincingly articulate Practice Area offerings and value creation to Vertical Business Partners, helping them open up doors with clients
• Provide use cases, trainings, objection handling on Innovation products as needed
• Lead or support C- client meetings concerning Practice Area

Success Will Require:

• 8+ years of experience in Consumer Research
• Knowledge of Innovation / Renovation research – Idea / Concept / Product / Pack / Communication / Pricing Research
• MBA degree preferred
• Ability to come across as an innovation product expert, build enduring relationships with C-level executives, truly passionate relationship developer and brand ambassador
• Strong acumen towards consultative selling. Strong sense of urgency and accountability to drive client outcomes
• Excellent problem solving skills. Solution oriented. Great presentation skills
• Strong Collaboration and Networking skills
• Financial understanding (eg. P&L, EBITDA) and how this relates to business success.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:

Director Operations will be responsible to manage a team of 600+ HC across US & India sites (50% HC in US)

What you will be doing:

• Managing a team of 600+ headcount in US and India
• Manage the Customer service inbound calls for Credit, Debit, Prepaid, Loyalty, Tokenization, Bill Pay
• Deliver all CSLs, SLAs
• Avoid Penalties, Losses, Escalations
• Partner with Transition & Transformation teams
• Partner with COEs – T, Q, WFM, BI

What you bring:

• Minimum 15 to 25 yrs of experience in call center for India and US delivery centers
• Experience required in US based client’s delivery
• Experience in managing the span 500 to 750
• Experience in Payments & Customer Service – Credit, Debit, Prepaid, Loyalty, Tokenization, Bill Pay
• Experience in Leading MBRs/QBRs with clients – CSLs exp
• Should have been part of Transformation projects and has delivered projects which reduced AHT, HC or Volume
• Good Understanding of Operations, Training, QC and WFM metrics/benchmarks
• Experience in Leveraged pool delivery – preferred not must have

What we offer you:

• A multi-faceted job with a broad spectrum of responsibilities
• A range of benefits designed to help support your lifestyle and wellbeing.
• A modern international work environment and a dedicated and innovative team
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A work environment built on collaboration, flexibility and respect.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Burson is looking for an Associate Director- Digital for our Mumbaioffice. In this role, you'll manage a diverse client portfolio, drive new business development, and collaborate with senior management to build and empower high-performing teams. Your contributions will be instrumental in upholding our corporate strategy, ensuring exceptional client service, fostering a winning culture, and driving profitability.

Key Responsibilities:

Client Leadership:

• Develop a deep understanding of client businesses, industries, and trends, proactively anticipating challenges and providing strategic counsel.
• Maintain seamless communication between clients and account teams, effectively resolving any misunderstandings.
• Oversee high-quality project implementation within budget and timelines.

Strategic Thinking & Execution:

• Demonstrate strong decision-making skills, identifying problems and implementing solutions efficiently under pressure.
• Provide support to senior management on crisis management initiatives as needed.
• Cultivate relationships with key media and influencers relevant to client industries.
• Integrate digital and social strategies into integrated communications programs, collaborating with the digital innovations team to develop and execute impactful campaigns.
• Business Development & Growth:
• Partner with senior leaders to identify and capitalize on opportunities to expand existing accounts.
• Leverage social media monitoring to uncover and pursue new business leads.

• 7+ years of relevant experience in digital communications or a related field.
• Proven ability to understand and implement processes, effectively aligning teams to new tasks and workflows.
• Solid understanding of proposal development, costing, and other agency operations.
• Excellent communication, interpersonal, and presentation skills.
• Strong organizational and time management abilities.

Burson is looking for an Associate / Account Director for our Mumbai location. The individual will join our client servicing team to work in our Corporate & Financial Practice. This Practice is part of the Corporate & Financial practice that services client in Fintech, Corporate, BFSI, IPO, etc. The team works with some of the leading players in the industry.

Position Summary –

As an Associate / Account Director at BURSON you are responsible for supporting the senior management to contribute to the company’s performance by managing client relationships and integrated communication (IC) programs, satisfying, and delighting clients, generating new business, and developing strong teams. You are expected to be leader with leadership skills. You are also required to support our corporate strategy and your practice or office to help ensure superior client service, a winning culture and profitability.

CORE JOB RESPONSIBILITIES

Client Service

1. Manage a significant portfolio of clients and demonstrate the ability to profitably grow clients and build long term relationships.
2. Seek opportunities to develop senior client level relationships and serve as their trusted advisor for insights critical to their business; understand the trends and issues that impact brands, including media, business, political and cultural.
3. Proactively manage client expectations and quickly grasp problems, consult with senior leader(s) on the engagement team on tough decisions and assist in implementing swift action plans to ensure client satisfaction, engaging additional BURSON resources where required.
4. Manage and lead account teams to deliver superior client service and creative groundbreaking plans and concepts by ensuring they are equipped with the right resources, tools, and training.
5. Timely Decision Making – The ability to identify a problem and find solutions. Makes decisions in a timely manner, using available information and under tight deadlines.
6. Maintain close relationship with senior editors and journalists and respond to complex media queries.
7. Know the power of our proprietary tools such as Creative Catalyst Network and Digital Catalyst Cards, and other businesses under the BURSON umbrella (i.e. PSB, Axicom, etc.) to build brands and nail client objective.
8. Take an active role in issues and crisis management, media training and messaging workshops.
9. Understand social media and integrate digital products and services into client programs to deliver optimum results.
10. Ensure clients and account teams feel confident about how best to utilize new media outlets.

Business Development:

1. Support Directors and Senior Leaders in identifying opportunities for organic growth with existing clients and keep up with client and market changes that could lead to new business opportunities.
2. Support our new business development process by actively developing business contacts through professional activities and network with professional contacts as a means of exchanging ideas and opening new client opportunities.
3. Introduce existing clients to BURSON offices in other geographies to contribute to the regional/global growth of the company.

Talent Management:

1. Coach, mentor, and delegate responsibilities to junior staff
2. Foster teamwork and build morale and motivation within account teams ensuring that good performance and efforts are recognized.
3. Create an inclusive and welcoming environment that engage all individuals without bias and demonstrate flexibility in a changing work environment.
4. Support directors and senior leaders to help team members to identify development needs, acquire new skills and grow within the organization.
5. Provide continuous constructive feedback to team members- not just during performance reviews- to develop the next generation of client leaders.
6. Conduct learning and development programs and participate in staff retention initiatives.
7. Serve as a role model to the junior staff, embodying the values of the company.

Financial Management:

1. Know and meet billability targets.
2. Act as a conduit between finance and the client servicing team to ensure that accounts are profitably managed; understand the reason for over and under servicing.
3. Follow agency procedures for client budgets, budget tracking, contract approval and billing rates.
4. Support senior leaders to prepare and manage annual budgets and forecasts of projected income.
5. Manage your team and allocate resources for agency profitability.
6. Understand client contracts and assist with the development of detailed scopes of work.
7. Ensure that contracts and terms and conditions of businesses are issued and signed by all new clients prior to the commencement of work.
8. Support your director to contribute to BURSON's business plans to increase market share and profits.

Graduate or Postgraduate in any stream or professional qualification in the field of public relations or marketing communication.

Minimum Requirements:

Between 7 to 10 years work experience in public relations or the communications industry, out of which at least 4 years should be in an associate / director position servicing client.

Responsibilities

• The AIF Business Development (‘AIF BD’) is responsible for the commercial, growth plans and go-to-market strategy in India and GIFT in line with the associated Business Plan objectives.
• The AIF BD is also responsible for the origination, development, management and delivery of incrementally new (direct) profitable business to achieve financial & non-financial key performance indicators.
• He/She needs to develop key introducer relationships and manage direct sales pipeline in line with relevant KPI's.
• To develop and implement a comprehensive marketing strategy covering the Funds and Asset Managers.

Tasks

• Develop/implement commercial and business development strategies for agreed target markets/clients
• Ensure efficient and seamless new client end-to-end on-boarding process
• Conduct market research, client and competitor analysis to identify new business opportunities
• Liaise with Head of BD, Country Head and Regional CCO to compliment business development plan objectives using brand profile, marketing collateral and event management/entertaining
• Ensure target market/sector awareness and market intelligence to support new product development & promotion
• Lead, influence & motivate colleagues to ensure the highest levels of client service
• Effective cooperation / liaison / x-referrals with key stakeholders across the Group
• Ensure adherence to relevant policy, licenses, regulation & legislation, including x- border business solicitation awareness & requirements
• Manage business development budget, including ensuring pipeline management on the CRM system, ensuring business partners and prospects / clients interactions are uploaded on the CRM system and ensure new business and conversion reports are up-to-date
• Manage & monitor pricing policy for prospective / new clients' services
• Develop new business products, new service line or offerings and constantly look forward to provide value added services to clients / prospects
• Participate in finalizing the revenue targets for the country and achieve the same as agreed with CCO and Country Head
• Manage seamless handover to administration teams to on-board new clients
• Manage introducer relationships effective via proactive & coordinated planning
• Participate actively at conferences, events and webinar by taking speaker or moderator opportunities
• Organize marketing events, Meetings with Regulators or plan business meetings with clients, prospects, business influencer and intermediaries
• Participate in writing articles, thought-leadership piece and co-author publications with business partners and prospects / clients
• Guide and be responsible for team of business development resources in the region
• Ensure protection of information assets of IQ-EQ UAE and to abide by the ISMS in place at IQ-EQ ADGM

Key competencies for position and level

• Drives engagement
• Manages complexity
• Drives vision and purpose
• Cultivates innovation
• Global perspective

Skills

• Project and scope management experience
• Demonstrable track record of business development/sales success
• Excellent communication, client relationship and presentation skills at all levels
• Excellent English language verbal and written communication
• Good teamwork and organization skills
• Accomplished network/networker with existing network of business opportunities
• Outstanding client relationship management, sales and negotiation skills

Key behaviors we expect to see

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:

• Accuracy
• Authenticity
• Collaboration
• Organization
• Proactivity
• Relationship building
• Taking ownership