Total 5,408 Manager job vacancies in London, London, SE1 7GP

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.For both overviews please view the Job Description attachment with the job advert.

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.For both overviews please view the Job Description attachment with the job advert.

Job Title: ITIL Operations Manager

Location: London

Salary: £50,000- 60,000 +

Public Sector Pension +33 days holiday



About Us:

A leading UK government organisation require an ITIL Operations Manager where you'll take charge of ensuring excellence in IT service delivery. This organisation are committed to providing seamless IT services that drive operational success, and we're looking for a proactive, results-driven professional to help lead our efforts.


The Role:

In this critical position, you will oversee the operations of our IT Service Desk, working closely with the Service Desk Manager to ensure smooth, efficient, and structured service delivery. You will be responsible for implementing and maintaining ITIL frameworks, building operational structures, and focusing on service performance through detailed analysis of metrics and stats.


Key Responsibilities

• Manage and mentor the Service Desk Manager, fostering a high-performance culture.
• Oversee the end-to-end service desk operations, ensuring adherence to ITIL best practices.
• Implement robust ITIL processes for incident, problem, and change management.
• Utilise data-driven approaches to monitor performance, track KPIs, and ensure compliance with SLAs.
• Drive continuous improvement through optimising processes and identifying operational efficiencies.
• Ensure effective resource allocation and team management to meet evolving business needs.
• Collaborate with senior stakeholders to provide regular reports on performance, trends, and service improvements.

What We're Looking For

• Proven experience in an ITIL Operations Manager role, with hands-on experience in IT service management.
• ITIL qualified
• Expertise in ITIL frameworks and processes, with a strong track record in service desk operations.
• Strong leadership and communication skills, with the ability to influence at all levels.
• Analytical mindset with a focus on metrics, performance stats, and continual improvement.
• Experience with service management tools and an understanding of modern IT infrastructure.

Salary & Benefits:-

• £50,000- 60,000
• An exceptionally generous pension scheme with a significant employer contribution (currently 27%) and range of options, including a tax-free lump sum at the point of retirement and injury, ill-health and life assurance benefits
• 33 days holiday
• Generous maternity, paternity, shared parental leave and adoption options, as well as paid special leave for volunteering
• Season ticket loans, cycle to work scheme, flu vaccinations and eye tests
• Access to the Civil Service Sports & Leisure, giving discounted gym membership, high street discounts, free access to UK wide attractions and a free Tastecard
• A range of wellbeing benefits, including an employee assistance programme, flexible working options and family friendly policies, regular networking events and professional learning opportunities at work
• 2 days per week in the office/ hybrid working

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.

Team Manager - Autism Specialist Outreach Service, London E17
Key Information

• Job Type: Permanent
• Location: E17, Walthamstow
• Salary: £37,263.00 per annum
• Contract Hours: Full-time

About the Role
Our client is recruiting for a passionate, motivated, and dedicated Team Manager with extensive experience working with adults with learning disabilities, autism, and complex needs. This is an exciting opportunity for an experienced manager who is keen to use their coaching and mentoring skills while upholding high standards in service delivery.
You will lead an Autism Outreach Service that supports individuals across seven London Boroughs, helping them live at home with family or in supported living environments. Strong collaboration with family members and other stakeholders will be essential. The role requires managing and motivating a staff team to provide creative, flexible, and person-centered services that enable individuals to thrive and be active members of their community.
You will be supported by two deputy managers to lead a large team of outreach support workers, ensuring that the service maintains the highest quality of care and support.

Key Responsibilities

• Assess new referrals and develop comprehensive support and risk management plans
• Build and maintain strong relationships with families and other professionals/stakeholders
• Coach, mentor, and develop a resilient team of support workers and deputy managers
• Ensure the service delivers innovative, person-centered support that meets individuals' needs and outcomes
• Manage the service within budget and achieve expected performance indicators
• Maintain service standards to meet CQC requirements, aiming for a rating of "Good" or "Outstanding"
• Line manage deputy managers and oversee outreach services across multiple boroughs
• Ensure that support plans and risk assessments reflect individual needs and aspirations
• Apply safeguarding principles and practices in line with the Mental Capacity Act

About You
The ideal candidate will have:

• Significant management experience in a similar setting
• At least 3 years of experience delivering person-centered support to people with learning disabilities, autism, and complex needs
• A minimum of 1 year's experience managing services for individuals with complex needs, including behaviors of concern
• A qualification in Positive Behaviour Support Coaching (BILD accredited), NAPPI Level 2, or a willingness to complete the qualification within 3 months
• Strong communication skills and the ability to liaise with various stakeholders
• Staff management experience, including leading and motivating a team to deliver high-quality support
• The ability to think creatively and manage emergency situations effectively
• Experience developing needs assessments and support plans for people with behaviors of concern
• A passion for empowering people with autism or learning disabilities to lead the lives they choose

Desirable:

• Knowledge of managing budgets
• Emotional and physical resilience to handle challenging environments

Employee Benefits
Our client values their staff and offers a comprehensive benefits package:

• 25 days Annual Leave (excluding Bank Holidays)
• Cycle-to-Work Scheme
• Health Assured - Employee Assistance Programme
• Eye care Vouchers
• Flu Jab Reimbursement
• Long Service Awards
• Pension Scheme
• Purchase Additional Annual Leave
• Refer-a-Friend Scheme
• Blue Light Card

About Our Client
Our client has been delivering high-quality care and support services to vulnerable individuals for over 45 years. Founded by parents of children with disabilities, they are dedicated to supporting people to lead independent lives, play an active role in their communities, and reach their full potential. They are committed to safeguarding adults at risk and expect all staff to share this commitment.

Interviews: Week of 16th December 2024

We are looking for a self-motivated Estates Capital Project Manager with experience within the NHS and or Healthcare sector to be part of our Capital Projects team. Having at least 2 years experience in a similar environment and role with a strong track record with the delivery of construction projects, you will be a highly motivated, experienced team player with excellent financial and communication skills. You will have experience of working with multiple stakeholders to develop schemes, with responsibilities for procurement, control of design teams and be accountable for financial performance, programme and quality delivery.

Professionally accountable for estates project construction and implementation of delegated schemes within the Trust’s Investment Programme. To manage independently a range of delegated projects from £5K to £10M upwards from inception to completion, including project management, design, contract administration, site supervision and commissioning.

The Team are responsible for the delivery of the physical environment aspect of the Trust’s capital programme whilst achieving the objectives and visions of the organisation. The main challenge for the post holder will be to implement projects whilst minimising the operational impact on the Trust teamed with developing systems/processes to ensure best practice is adopted for all tasks undertaken.

Professionally accountable for estates project construction and implementation of delegated schemes within the Trust’s Investment Programme to improve the environment for patients and staff.

· To work as part of the Projects section

· To independently manage a range of delegated projects from £5K to £10M upwards from inception to completion, including project management, design, contract administration, site supervision and commissioning under the Trust Capital Programme.

· Responsible for the operational commissioning of health buildings

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview..



The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.


This advert closes on Tuesday 10 Dec 2024

An exciting new post has arisen within the Maternity administration team, as the Maternity admin manager.

You will be responsible for the direct line manage Maternity administrative team, providing effective and efficient administrative management support. You will be working closely with the midwives and obstetrics team and expected to be well organised. The post holder will be accountable to the maternity business manager for the St Mary's site.

If you have previous line management experience and managing clinic capacity with a flexible “can-do” attitude to work and can see yourself as part of a busy multidisciplinary team, then we would like to hear from you.
• Manages the people, processes and performance of an administration or service support team within a specified service.
• Manages the planning and prioritization of the work associated with their team and organises all activities in order to achieve a cost effective, productive, high quality service.
• Provides cross site support to enable co-operation within and amongst teams.

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview..



The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.


This advert closes on Tuesday 10 Dec 2024

We are looking for a highly experienced and self-motivated Senior Estates Project Manager with extensive construction work experience within the NHS and or Healthcare sector (or similar) in the built environment to be part of our Estates Capital Projects team. As a Senior Estate Project Manager, you will be site based full time and report to the Head of Estates Capital Projects and have a strong track record with the delivery of construction projects, be a highly motivated, experienced team player with excellent financial and communication skills. You will be required to work on Capital & Estates Backlog projects on all the Trust sites, with project values from £5k-£10M upwards. You will be working alongside Trust stakeholders to develop schemes, with responsibilities for procurement, control of design teams and be accountable for financial performance, programme and quality delivery and supporting on business case development. You will have a Master's degree or equivalent in a Construction related field and evidence of CPD.

The Team are responsible for the delivery of the physical environment aspect of the Trust’s capital programme whilst achieving the objectives and visions of the organisation. The main challenge for the post holder will be to implement projects whilst minimising the operational impact on the Trust teamed with developing systems/processes to ensure best practice is adopted for all tasks undertaken.

To support the Trust’s Head of Estates Capital Projects in managing the Capital Estates Programme.

Professionally accountable for estates project construction and implementation of delegated schemes within the Trust’s Investment Programme to improve the environment for patients and staff.

(1) To work as a specialist professional as part of the Estates Department.

(2) To provide expert specialist and professional construction and estates projects advice to other Estates staff, Directors, Senior Management, Trust Boards and external agencies.

(3) To independently manage a portfolio of complicated delegated projects from £5K to £10M upwards from inception to completion, including full project management, design, costs, contract administration, site supervision and commissioning under the Trust Capital Programme.

(4) To appoint and manage external professional consultants within an authorised budget as a Budget Holder.

(5) To manage Estates Capital Budgets, professional services, contractor works and physical assets as part of the Trust Capital Programme.

(6) To be responsible for producing and implementing a number of department processes and procedures.

(7) To support and deputise for Senior Managers within the Estates Department as and when required.

(8) Responsible for the operational commissioning of health buildings

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview..



The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.


This advert closes on Tuesday 10 Dec 2024

An amazing new job opportunity has arisen for a Peripatetic Nurse Manager to cover 14 care homes in London, Kent, and in the South West in absence of the manager. You will be working for one of UK’s leading health care providers

This is one of UK’s leading not-for-profit care provider, focussing on providing high-quality care and running a sustainable and thriving family of homes

**To be considered for this position you must hold an active NMC Pin and an NVQ Level 4 in Health & Social Care**

As the Peripatetic Nurse Manager your key responsibilities include:
• Supporting 2 divisions and maintain regional contact for each Care home
• Conducting routine Head Office visits across care homes as directed by Divisional Directors
• Ensuring that a stimulated and caring environment is always maintained
• Overseeing and ensuring the effective delivery of the medicine administration process in line with the company care management of medicines policy
• Ensuring that attendance to both mandatory and required training courses, including that of staff members within a home, is met in order that skills, knowledge, and competency levels are maintained to carry out the role efficiently and effectively
• Supporting the Home Manager to plan and facilitate regular staff meetings: staff supervision establishing an effective communication system, ensuring that staff members are kept up to date with all current necessary information
• Providing support and assistance to staff members and ensuring that areas of responsibility are maintained and to delegate duties to staff as appropriate, ensuring implementation

The following skills and experience would be preferred and beneficial for the role:
• Previous experience of working with a large multi-site Care Provider within a capacity of a high-Level Manager
• Excellent knowledge of the CQC standards
• Working knowledge of Legislation and the Regulatory Framework underpinning practice in relation to the care of older people
• Flexible and willing to travel and work a variety of shifts, including the occasional weekend shifts

The successful Peripatetic Nurse Manager will receive an excellent salary of £67,900 per annum. This exciting position is a permanent full time role working through days. In return for your hard work and commitment you will receive the following generous benefits:
**£4,000 Car Allowance**
• Free DBS
• 25 days paid holiday (plus Bank Holidays)
• Free learning and development
• Company pension scheme - employer’s contribution matched up to 6%
• 2 x Salary Death in Service benefit*
• Medical Health Benefit*
• Length of Service Awards
• Voluntary Lifestyle Benefits
• Employee Assistance Programme*

Reference ID: 6768
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV to contact@jupiterrecruitment.co.uk

Talk to us - Jupiter Recruitment on WhatsApp
Our WhatsApp number is - 07856209032

If you are looking for an exciting new challenge North London NHS Foundation trust comprising in excess of 50 sites across 5 London Boroughs is the place for you.

Working as part of the Property team within the Estates and Facilities Department the post holder will be responsible for:-
• managing all aspects of occupancy and space utilisation for the Trust across its portfolio including; the maintenance of space utilisation and occupancy data to assist in forward plans and estate strategy development.
• key in space related cost reduction and will support the Property team and the Trust in the strategic management of the Trust's estate and on all space occupancy and cost of space matters for the Trust's portfolio.

Working closely with clinical and non-clinical leads, the post holder will manage and implementdepartmental space requests arising from commissioning or divisional service strategies.













The post holder will be responsible for managing all aspects of space utilisation and occupancy across the Trust including the maintenance of space utilisation and occupancy data, managing space requests from clinical and non-clinical services and delivering property and accommodation solutions to meet these requests.

North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people.

Our Five-Year Strategy:


1. We will provide consistently high-quality care closer to home.
2. With our partners in North London and each borough we will ensure equity of outcome for all
3. We will offer great places to work, providing staff with supportive environment to deliver outstanding care.
4. We will be more effective as an organisation by pioneering research, quality improvement and technology.

In order to meet the needs of the Trust you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Camden, Enfield, Haringey or Islington. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.

The main duties and responsibilities of this post include:-

1. To oversee space utilisation across a large complex multi-site organisation.

2. To lead on the management and resolution of space requests from Trust Clinical and Corporate services and Divisions arising from consolidation and rationalisation of services or requests for additional space.

3. To keep and maintain a record and of space requests across the Trust’s portfolio together with management of the referral process to the Space Utilisation Group.

4. To be responsible for implementing new space proposals which may involve decommissioning space, re-configuration of space, move management, undertaking feasibility studies, design, programming, and the co-ordination of external consultants and contractors.

5. To advise and provide support to the Head of Property to determine scheme briefs, budgets, timescales, and logistics.

6. To attend project team meetings and support/compile with any presentations to key stakeholders.

7. To support the change management processes to deliver space utilisation improvements within the Trust – working closely with a wide range of non-property stakeholders to ensure effective communication and smooth transition.

8. To act as the first point of contact for all requests for space and follow established process to produce feasibility investigations and options appraisals to make proposals for space requirements ensuring adherence to principals and standards and alignment with established Estates Strategy.

9. To interpret and make decisions across a wide range of space project issues (including capital schemes) including the design options available for space layouts taking into account Health and Safety legislation.

10.To work with the Estates and Facilities team to ensure accurate space records, including audits of space use and functional suitability for estates management statistics and ERIC.

11.To undertake as required site visits across the estate to identify the scope, the varying physical levels and conditions of the estate to contribute to the development of the project brief.




This advert closes on Tuesday 10 Dec 2024

Duty Manager

Nuffield Health Ealing FWC | Fitness & Wellbeing Club | Permanent contract | Full time
Up to £28,000 per annum depending on experience
32-40 hours per week

Nuffield Health is the UK's largest Healthcare Charity. We're here to do important work. And right now, we're growing our team to offer our members a superior fitness experience. For you, it's the chance to play a vital role in shaping the health of the nation while you're taking the next exciting steps in your career.

As a Duty Manager at our Ealing Fitness & Wellbeing Club, you'll bring demonstrable sales experience and the ability to quickly get to grips with our business. You're enthusiastic, with excellent communication skills and a collaborative spirit. You have a 'can do' attitude and you share our passion for excellent customer service.

As a Duty Manager, you will:

• Be responsible for the smooth running of our club

• Care about our members, ensure they're happy and seek opportunities to build rapport

• Lead our colleagues and maintain quality standards in all areas

• Conduct tours for prospective new members, selling the benefits that only we can provide

• Oversee health and safety, and resolve any issues as quickly and efficiently as possible

• Help achieve sales targets

• Opportunity to manage the front of house team depending on experience.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From gym membership to private healthcare and a range of lifestyle and financial wellbeing benefits. At Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

Fitness and Wellbeing Manager
Nuffield Health Shoreditch FWC | Fitness & Wellbeing Club | [Fixed-term contract | Full time
Up to £31,000 per annum depending on experience
40 hours per week

As the UK's largest Healthcare Charity, we need the right people to help us look after the nation's wellbeing. Now, we're looking for a strong team leader to help our colleagues do their best work. With a flair for managing performance, improving potential and training others to succeed, it starts with you.

As a Fitness & Wellbeing Manager at our Shoreditch club, you've previously worked as a personal or fitness trainer. You're qualified to REPs Level 3 or CIMSPA Practitioner level and you bring studio experience. You also have a track record of driving PT revenue, as well as designing fitness programmes for groups and individuals.

As a Fitness & Wellbeing Manager, you will:

• Take on a role that spans management, governance and sales of major services

• Report to the General Manager and look after multiple departments

• Be responsible for our swim school, nutritional therapy and fitness studios

• Oversee our fitness programming, from studio classes to personal training

• Continually improve site standards and team performance

• Drive, develop and support your team to achieve ambitious targets

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From a season ticket loan to online GP appointments, physiotherapy and financial wellbeing support - at Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

Duty Manager

Islington Fitness & Wellbeing Club | Management | Permanent | Full time

Salary up to £26,748.80 per annum
40 hours per week

Nuffield Health is the UK's largest Healthcare Charity. We're here to do important work. And right now, we're growing our team to offer our members a superior fitness experience. For you, it's the chance to play a vital role in shaping the health of the nation while you're taking the next exciting steps in your career.

As a Duty Manager at our Islington Fitness and Wellbeing Club, you'll bring demonstrable sales experience and the ability to quickly get to grips with our business. You're enthusiastic, with excellent communication skills and a collaborative spirit. You have a 'can do' attitude and you share our passion for excellent customer service.

As a Duty Manager, you will:

• Be responsible for the smooth running of our club

• Care about our members, ensure they're happy and seek opportunities to build rapport

• Lead our colleagues and maintain quality standards in all areas

• Conduct tours for prospective new members, selling the benefits that only we can provide

• Oversee health and safety, and resolve any issues as quickly and efficiently as possible

• Help achieve sales targets

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From gym membership to private healthcare and a range of lifestyle and financial wellbeing benefits. At Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

 

It starts with you. 

Company Description

Head Chef - Retail

Up to £50'000

Monday to Friday

London

Moorgate

Benefits:

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave.
• 24 week’s enhanced maternity leave.
• Secondary carer leave
• Wedding/commitment day leave.
• Free meals on shift.
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance.
• Discounts available from HAPI app, from high street shops to holidays & cinema.
• Wellbeing hub.
• Access to employee assistance programme.
• Cycle to work scheme.

Calling all culinary connoisseurs that are OBSESSED about food, we need you! If you have an insatiable appetite for the culinary arts and a burning desire to create food that delights customers and clients, then look no further. At BaxterStorey we offer an exceptional culinary playground where your creativity can flourish, your talents can shine and we wholeheartedly believe in nourishing talent and empowering our chefs to continuously evolve, refine their craft and create a development partnership together to ensure professional growth opportunities.

We have an exciting opportunity for a collaborative, inclusive and passionate Head Chef to join our team ********************************************************************************************************************************************************************

This is a fantastic opportunity for a skilled Head Chef to make a name for themselves within the food service industry and be a part of setting the new standard for workplace hospitality.

Job Description

• Lead, Inspire, collaborate and support your direct reports to deliver consistently exceptional standards.
• Build positive, credible and collaborative relationships & communication methods with clients and other key stakeholders in the business.
• Continually look to develop your team through mentoring, training, recognition, and empowerment.
• Create a culture of excellence with your team, continually striving to push the boundaries of brilliance through natural caring service, obsessive food standards and innovation.
• Achieve business critical KPI's including Health and Safety, Sustainability, Financial and Governance.

Qualifications

• Proven experience working as a Head Chef or similar role
• Have an obsession for food and creating experiences
• You can demonstrate that managing, training, and supporting a team has been an important part of your career to date
• Financially astute, you are very analytical and know how to create and maintain budgets and drive commercial performance
• Excellent coaching, delegation and influencing skills
• Ability to prioritise multiple projects in a fast-paced, multi-faceted, creative environment and able to thrive under pressure
• Meticulous organisational abilities and a high attention to detail
• Empathetic, clear and highly effective verbal and written communication
• Ability to adapt to challenges and opportunities with a solution-oriented perspective
• Excellent strategic thinking and critical reasoning skills
• Works according to the BaxterStorey core values

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Join us and bring your unique perspective to our team.

Proud member of the Disability Confident employer scheme

Job Title: Commercial Heating Manager

Contract Type: Permanent

Salary: £66,736 per annum

Working Hours: 35 hours

Working Pattern: Monday - Friday

Location: Arlington House, Camden - Hybrid

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Commercial Heating Manager

The Property Services Directorate manages the repairs and maintenance service to over 22,000 properties across London, the South East and Home Counties.

The directorate undertakes repairs, servicing, voids and planned maintenance work to our customers’ homes via our inhouse team and a variety of contractors and service providers who are employed on our behalf. This includes repairs to general needs, leasehold, market rent and our specialist Care and Support schemes. Our work also includes statutory and regulatory compliance checks.

Our DLO provides gas/heating repairs and servicing to residents and the service is supported by external contractors. Our aim is to provide a first class, customer focused service for heating, gas and alternative technologies, working closely with the wider property services team. The successful applicant will be responsible for managing the service, through a team of supervisors and operatives, and external contractors responsible for delivering communal repair and installation and ensuring that excellent levels of compliance are maintained. In conjunction with OHG health and safety team, the Heating Manager will ensure safe working practises are adhered to and works are delivered on time, in budget and to a high standard ensuring OHG meet its statutory, regulatory and policy requirements.

About you

We are looking for someone with:

• Minimum domestic & commercial heating ACS’s and Part L
• Extensive technical expertise on these and associated systems
• Extensive gas safety, contract, project and line management experience in a social housing environment
• Excellent report writing: technical, feasibility studies, costed options appraisals, and ideally board reports, etc
• Excellent computer skills
• Full driving licence

Why Riverside?

One Housing is a part of Riverside. At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment.

Role Profile

• Lead and manage installation, refurbishment/upgrade, PPM, servicing, and repairs of commercial heating & hot water systems and water booster pumps.
• Effective contract management of the specialist contractors
• Line management of the small DLO Commercial Heating Team.
• Ensure 100% compliance.
• Prepare and manage the budget.
• Provide expert advice on heating and related technologies.
• Investigate and respond to customer complaints ensuring a suitable timely resolution.
• Drive up customer satisfaction
• Gas Safe Principal Duty Holder
• Support and deputise Domestic Heating Manager and Electrical Manager.
• Ensure team members understand their role and areas of responsibilities.
• Influence decisions to support continuous improvement within the directorate to ensure quality of service by understanding the market and trends
• Workforce planning to ensure the service supports delivery of an efficient and effective service and achieves 100% compliance.
• Contract management of subcontractors, ensuring KPIs are met and regular meetings are held.
• Responsible for ensuring team members are inducted and adequately trained to fulfil their duties and adhere to internal processes and procedures. Ensure personal development plans are reviewed regularly.
• Ensure data is captured and managed accurately and supports the business and organisations needs
• Ensure that all statutory, regulatory and policy requirements are complied with always.
• Understanding and adherence to One Housing Group’s Financial and Procurement procedures
• Support Senior Managers to monitor and manage third party contractor performance to achieve agreed service levels and KPIs.
• Responsible/Accountable for keeping the Gas KPI at 100%
• Prepare, manage, and monitor the gas and heating budget and attend budget review meetings.
• The timely production of management reports to support service delivery and meet business requirements.
• Investigate complaints (informal and formal) and expressions of dissatisfaction with the service; Respond to customers within our published service standards, both verbally and in writing. Analyse and capture lessons learnt and ensure these are shared with the senior management team and wider administrative team, processes are reviewed to avoid similar occurrences and where required, additional training is arranged.
• Research and provide expert advice on gas and other related technologies to ensure OHG optimises its policies and processes.
• Complaints resolution
• Act as an ambassador for the service, actively building positive working relationships with key internal and external stakeholders. Attend meetings within and outside of business hours, when required.
• Principal Duty Holder for Gas for One Housing
• Any other reasonable duties to support service delivery

Person specification

Knowledge, Skills and Experience

Essential

• Minimum domestic & commercial heating ACS’s and Part L.
• Extensive technical expertise on these and associated systems
• Extensive gas safety, contract, project and line management experience in a social housing environment.
• Excellent report writing: technical, feasibility studies, costed options appraisals, and ideally board reports, etc
• Excellent computer skills.
• Full driving licence.

Desirable

Health and Safety qualification Part P and unvented hot water qualifications