Total 1,534 Manager job vacancies in India, Pune

Beauty Advisor Responsibilities:

• Consulting with clients to determine their skin type, skincare concerns, and style preferences.
• Recommending products that fit the client's needs, preferences, and budget, and plaining how the products work.
• Responding to customer questions and complaints.
• Making sales, processing returns, and maintaining a balanced cash register.
• Planning and taking part in store events.
• Designing and maintaining attractive displays and managing inventory.
• Handling administrative and clerical duties, such as ordering stock and maintaining customer relationships

Support the Head of India Finance Shared Services to:

• Implement the John Crane Global Shared Accounting Services strategy, policies and operating model
• Ensure the successful set-up of the India Finance Shared Service teams to deliver the services in accordance with the SLAs
• Ensure all services provided are to the required quality and financial control standards Lead and drive Knowledge Transfer from local finance teams ensuring services hand over seamlessly without any gaps in service or a reduction in quality
• Monitor compliance and process performance, working with John Crane Global Business Services Board, local finance teams, the Internal Controls teams and Internal and External Audit
• Drive process standardisation, harmonisation, automation, excellence and continuous improvement Accounts Payable Services Activities
• Vendor Payments and Approvals
• Employee Expenses Reimbursements
• Query Resolution
• Management of Vendor Payment types, methods and files
• Positive verification of vendor bank details
• Task Management and workload assignment across the Queries and Payments team
• Undertaking of SES Green Belt Projects to improve process efficiency

Controls and Compliance:

• Vendor & P-Card Statement Reconciliations
• Aged Creditors Reports and Commentaries
• Other compliance with internal controls and regulatory requirements.
• Manage the recording, progress and resolution of vendor and stakeholder queries.
• Manage Group Outlook inboxes for effective query receipt.
• Manage access to bank portals for upload of payment files
• Management and control of payment files and templates
• Ensure compliance with compliance to Smiths Group and John Crane Policies and to applicable accounting and reporting standards etc.
• Identify and mitigate financial risks while maintaining strong internal controls Projects
• The Smiths Group and John Crane often undertake change projects to improve efficiency and reduce operating costs. This position will be a key stakeholder in ensuring such projects are delivered in accordance with the plans and will be expected to lead related, relevant workstreams
• Drive collaboration with buying teams to resolve clearance of invoices that are blocked for payment.
• Support the audits undertaken across the organisation. Team Leadership • Develop and implement a comprehensive learning and development programme for all team members to ensure their skills and behaviours meet and continue to meet John Crane requirements
• To be a role model and promote Smiths Group Values and Leadership Behaviours
• Foster a culture of collaboration, accountability, and continuous learning. Process Improvement
• Continuously assess and improve finance and accounting processes to enhance efficiency and accuracy
• Implement automation and technology solutions to reduce manual effort and strengthen financial controls

NielsenIQ is a global measurement and data analytics company providing the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world’s population. Focusing on consumer-packaged goods manufacturers and retailers, we enable customers to defy what is possible. How? We combine unparalleled datasets, pioneering technology, and the industry’s top talent to create insights that unlock innovation. Join us and change the landscape. 

Job Description 

As a Product Manager you will be at the heart of creating scalable platform tools that bring NielsenIQ’s data to the heart of the decisions our clients make every day. The role is to partner with internal NIQ users and clients (Customer Success and Modeling teams) to understand their needs and translate them into product requirements, develop user stores, and assist Scrum teams to meet sprint objectives. This can include tools used to define client specifications, tools to enter modeling specification, run modeling pipelines, create modeling libraries, monitoring, and delivery.  You can expect to work in a cross-functional, global team to contribute to building our analytics ecosystem, enabling rapid innovation at scale to solve clients’ needs 

Responsibilities  

• Partner with the product and delivery leads to understand needs, translate them into product requirements, and apply that knowledge to solutioning and work with the business on process efficiencies 

• Work closely with the Product owner to breakdown complex high-level scope into easy to understand and unambiguous business requirements 

• Provide support to Product Owners in defining JIRA Stories within the Product backlog to document requirements in a standardized and consistent format 

• Development Jira user stories covering feature requirements and acceptance criteria.   

• Manage Requirements Backlog  

• Provide Product Leadership with relevant reporting and metrics of backlog and delivery 

• Support roadmap, project development, planning and reporting 

• Support and maintain product and project related documentation outside of JIRA 

• Support the agile software development teams to document the requirements, design, testing and deployment phases 

• Participate in relevant scrum meetings to aid delivery against captured requirements and meet sprint objectives  

• Contribute to the maintenance of issue logs, meeting minutes, meeting schedules, project summaries and updates 

Qualifications 

• 5+ years of experience in a Business Analyst or Product role 

• Curiosity about data, problem solving, documentation, and writing skills are necessary.  

• Solid communication skills, including the ability to influence key stakeholders and interface with clients 

• Experience with Cloud Technology, Operations and Data Science is desirable 

• JIRA and Confluence knowledge is required  

• SCRUM certification and Agile experience is highly desirable 

• SQL proficiency sufficient to analyze data 

• Bachelor's degree 

This role is to manage Smiths Detection’s Finance Shared Services Centre (SSC), improve customer satisfaction, ensure robust service delivery, and identify and implement process improvements. The individual will be a strong people leader and maintain the relationships with regional, entity and divisional finance stakeholders as well as with cross-divisional and group team members.

The role will take on responsibility for the Accounts Payable team, directly managing the Accounts Payable Team Leader and working with with all team members as required. This team provides agreed services for a number of the Smiths Detection sites. Working with the divisional HQ team and local finance teams, this role will review the appropriateness of and achievement of KPI’s and targets to ensure that these encourage the right priorities for the team and that customer satisfaction and quality of delivery are elevated.

There are also Accounting, Reporting and Controls (ARC) analysts reporting into a number teams globally who are co-located at the Pune site. This role will support the development of these Finance team members so that the Division can continue to support the assignment of these individuals to work with the local teams. This will include arranging training, learning and development, and acting as a ‘dotted line’ manager for the individuals for aspects of work which are best dealt with onsite. This role will initiate and manage recruitment where necessary to maintain an appropriate level of capabilities and resourcing within the team. This role will also ensure that individuals can support other teams in the case of the absence of primary team members, and to allow team members to swap roles if appropriate, to broaden the experience of team members.

This role will be key to building a reputation for high quality delivery and success by Finance Shared Services, supporting career paths of team members and improving structures and processes to make the SSC a function that businesses are keen to work with and that individuals wish to join and stay in and to develop their careers at Smiths Detection.

Ensure service delivery and stakeholder alignment:

• Maintain regular contact with local and divisional finance teams to ensure alignment on performance and to identify improvements
• Review KPIs and monitor other measures of performance such as feedback, to assess service delivery and customer experience
• Actively maintain regular forums with division, entity and regional controllers
• Ensure the team remains strategically aligned to the divisional and group objectives
• Build relationships with Group and cross-divisional teams, including John Crane, to help identify where common solutions or knowledge sharing could help Detection and other Smiths divisions
• Quickly solving problems which other team members are not able to, and building capability within the team to resolve issues directly
• Strong communication and understanding with local and regional finance teams to allow concerns to be escalated to this role and then time required from the local teams to be significantly reduced, with solutions overseen within the Shared Services Centre. This should free-up time in local and regional finance teams to allow them to focus on business partnering.
• Where there are changes in priorities, objectives or strategic direction, identify and implement the changes required in the team to meet revised needs

Team management:

• All aspects of people management including career development, learning and development, reward, recruitment and retention, working with HR as appropriate
• Supporting AP Team Leader in management of Accounts Payable team
• Lead and motivate the team to deliver the most for the business and to develop professionally

Operating effectiveness, process improvement and quality assurance:

• Review and revise operating policies and procedures for the team to ensure effective operation, ongoing compliance with divisional and group policies and control frameworks as well as the requirements of local teams
• Translate wider objectives for the business into activities for the team to perform
• Maintain and develop the internal control environment and quality assurance processes within the team
• Identify common causes or solutions where issues are identified and implement solutions such as training and process change to improve effectiveness and experience of team members and improve the quality and volume of delivery
• Oversight of larger process changes and projects such as implementation of new systems to improve automation in procure to pay processes

Role and Responsibilities

- Manage end-to-end procurement processes, including sourcing, Evaluation, Contracting and vendor management.

- Utilize the Ariba system to create purchase orders, manage contracts, and track procurement activities.

- Collaborate with cross-functional teams to ensure alignment between procurement activities and organizational objectives.

- Negotiate pricing and terms with vendors to secure favourable agreements and optimize cost savings.

- Monitor supplier performance and implement corrective actions as necessary to maintain service levels and quality standards.

- Develop and maintain relationships with key suppliers to foster collaboration and drive continuous improvement initiatives.

- Conduct regular analysis of procurement data to identify trends, opportunities for cost reduction, and process improvements.

- Provide guidance and support to internal stakeholders on procurement policies, procedures, and best practices.

- Stay current with industry trends, market conditions, and regulatory requirements related to procurement and supply chain management.

Requirements / Qualifications

- Bachelor’s degree in supply chain/Business Administration/IT/Engineering or a related discipline.

- Minimum of 5-6 years of experience in procurement. Experience in IT procurement, Healthcare industry, formulation and review of procurement policies and procedures are advantageous.

- Proficiency in Ariba system management, including experience with purchase to order, source to contract management, and supplier collaboration.

- Strong negotiation skills and ability to drive cost savings initiatives.

- Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal and external stakeholders.

- Analytical mindset with the ability to interpret data and make data-driven decisions.

- Detail-oriented with a focus on accuracy and quality.

- Ability to thrive in a fast-paced environment and manage multiple priorities simultaneously

The Head Analyst reports directly to the Director (National U22 and “A” Teams) and is responsible for leading the technical analysis of training sessions and matches for the Men’s, Women’s, and Young Lions National Teams.

This role involves delivering tactical and technical insights through video and data analysis to enhance teams’ and individuals’ performances. Additionally, the Head Analyst will play a pivotal role in developing Singapore's next generation of football analysts by serving as an educator and running football analysis courses.

Key Responsibilities

Performance Analysis

• Filming & Archiving: Record and archive all training sessions and matches of the Singapore Senior National Teams, Young Lions (Singapore Premier League), and international opponents.
• Technical & Tactical Analysis: Analyse and provide insights on team and player performance for technical and tactical feedback sessions with the National Team Head Coaches, Technical Director, coaching staff, and players.
• Scouting: Conduct opponent analysis, prepare pre-match scouting reports, and deliver video presentations to the coaching staff for tactical preparations.

Data & Video Management

• Data Analysis: Process and analyse individual and team performance data to produce insights, including video showreels highlighting key moments, strengths, and areas for improvement.
• Live Match Coding: Perform real-time coding and analysis during matches and training sessions for use in post-match reviews.
• Video Library Management: Maintain an organised database and video library, ensuring footage is archived and shared via the FAS file-sharing platform.

Coaching Support

• Strategy Development: Use video and data analysis to assist the coaching staff in developing match strategies and tactical adjustments.
• Coaching Integration: Collaborate with the National Team coaching staff during training sessions, meetings, and matches to offer analytical support and recommendations.

Department Leadership

• Team Management: To lead the football analysis department, mentoring and overseeing junior analysts and ensuring high-performance analysis standards are upheld across all national teams.
• Course Instruction: To serve as the lead instructor for football analysis courses, helping to educate and grow the community of local football analysts in Singapore.

Additional Responsibilities

• Other Duties: Undertake additional tasks as directed by the Director (National U22 and “A” Teams) and/or the FAS General Secretary.

We're looking for a dynamic and experienced Food & Beverage Manager to join our growing establishment! In this leadership role, you'll play a pivotal role in overseeing all aspects of our food and beverage operations, ensuring exceptional guest experiences and driving profitability.

Responsibilities:

• Lead and motivate a team of servers, bartenders, and kitchen staff to deliver outstanding customer service.
• Develop and implement operational procedures to ensure smooth restaurant operations, including scheduling, inventory control, and cost management.
• Manage food and beverage budgets, including cost control measures and menu pricing.
• Oversee food safety and hygiene standards, adhering to all health regulations.
• Maintain a positive and professional work environment.
• Conduct regular performance reviews and provide coaching to team members.
• Analyze sales data and trends to identify opportunities for growth and improvement.
• Develop and implement marketing and promotional strategies to attract new customers.
• Represent the restaurant professionally at events and meetings.

Requirements:

• Minimum 3-5 years of experience in a Food & Beverage management role.
• Proven track record of success in leading and motivating teams.
• Bachelor Degree or Experience Need.
• Excellent communication, interpersonal, and organizational skills.
• Strong problem-solving skills and the ability to handle multiple priorities at once.

We Offer:

• Competitive salary range of S$5,000 to S$8,000 based on experience.
• Opportunity to work in a fast-paced and dynamic environment.
• A chance to make a real impact on the success of our restaurant.
• Comprehensive benefits package.

Experience: 10+ Years

Role: Test Manager

Key Skills:

• Payments processing
• Cross border transaction processing
• Vendor management

Key Responsibilities:

• Overall accountable and responsible for delivery of testing services across the Payments, Real-time Data, Online API (PROS) Program
• Manage and oversee the day-to-day delivery of test services by Bank appointed vendors in the conduct of testing
• Works with the testing service providers and other stakeholders to review, provide feedback and sign off on the test strategy, test plans and other test service providers’ artefacts for the testing service delivery
• Coordinates with the Test Governance team to ensure adoption of testing methods, standards and tools, and to coordinate any health checks or audits
• Ensures that any changes to the scope of services are communicated to the respective test service providers and the impact is factored in to the plan
• Engages with various stakeholders (including but not limited to, application, security, infrastructure, business), testing service providers to ensure testing services meet the banks’ objectives and demand
• Act as the first point of escalation for any issues raised by stakeholders, testing service providers
• Quantify, manage, track and report test related statuses, SLA and KPIs, and ensure that defined testing transformation SLA and KPI targets are met for the portfolio accountable
• Drive and collaborate with all stakeholders and test service providers to plan all testing related deliveries for the portfolio accountable
• Participate and contribute in forums, as required, to drive testing transformation and innovation
• Works Closely with the Test Engineering Lead to provide inputs around domain specific test engineering requirements and ensure that they are met
• Establishes and maintains effective working relationships with the Vendor Test Managers/Test Leads for the respective domains
• Engages stakeholder communities to get their feedback on testing service delivery and identify improvement opportunities to be fed back to the Test CoE team

Key Requirements:

• Bachelor’s Degree or Master’s degree in computer engineering or related field
• Proven working experience in test delivery or equivalent role with at least 10 years’ relevant experience in large and complex organizations preferably in the area of Banking and Finance and at least 5 years’ senior manager experience in testing
• Extensive experience in managing end to end delivery of testing services from multiple vendor test service providers
• Proven experience in testing standards, tools, processes & methodologies, frameworks, and various delivery methodologies e.g. Agile, Hybrid Agile and Waterfall, DevOps
• Proven,successful track record of managing shared IT service development and/ or IT Testing Services
• Demonstrated success in developing highly effective working relationships with internal and external stakeholders to deliver collaboration, partnerships and services
• Strong domain knowledge on Transaction Banking, Wholesales Banking and Payments Program. Experience in managing testing on these domain knowledges will be an advantage
• Strong attention to details, excellent analytical and problem solving skills
• Experience in managing multiple external testing service providers
• Experience in managing multi-cultural, diverse, direct and virtual teams
• Experience in various testing tool suites like HP UFT/QTP, LoadRunner/Performance Center/SiteScope, HP ALM / Quality Center, Tosca, Appium, Java, Selenium,JIRA etc
• Must display a high level of professional judgment, commitment, integrity, and teamwork
• Excellent client facing, internal communications, written and verbal communication skills.
• Testing or quality certifications, PMP certifications, and Test Maturity Model integration (TMMi) Framework awareness will be preferred

We are searching for a highly motivated Food Services Store Manager to oversee the daily operations of our vibrant store. In this leadership role, you will play a key role in ensuring our customers have a positive and memorable experience, while driving profitability and maintaining the highest standards.

Responsibilities:

• Oversee all aspects of store operations,including staff scheduling, inventory management, and ensuring adherence to company policies and procedures.
• Lead and motivate a team of staff members, providing coaching and development opportunities.
• Deliver exceptional customer service,resolving any issues promptly and professionally.
• Maintain a clean, safe, and welcoming environment for both customers and staff.
• Manage inventory levels, ordering supplies, and controlling costs to maximize profitability.
• Conduct regular inspections to ensure compliance with all food safety regulations.
• Prepare and submit reports on sales, inventory, and other key metrics.
• Stay informed of industry trends and implement strategies to continuously improve store performance.

Requirements:

• Minimum 3 years of experience in a food service management role.
• Strong leadership and interpersonal skills with a proven ability to motivate and develop teams.
• Excellent communication and customer service skills.
• Proficient in inventory management and cost-control practices.
• In-depth knowledge of food safety regulations and best practices.
• Ability to work independently and as part of a team in a fast-paced environment.
• Bachelor Degree or Experience in Store Management

We Offer:

• Competitive salary and benefits package ($5,000 - $8,500/month).
• Opportunity to work in a dynamic and growing company.
• Supportive and collaborative work environment.
• A chance to make a real difference in the success of our store.

The Project Manager duties would include, but not be limited to:
• Responsible for the preparation and application of the Project Execution Plan.
• Monitor and control the progress and development of all related project deliverables through the various stages of the project in accordance with the policy.
• Lead Project Management teams. Provide expertise, guidance, advice, support and motivate project teams.
• Report to senior management via meetings or by regular written reports the progress of related project matters together with the status of related issues.
• Manages routine client interaction. Sets and manages client expectations.
• Manage and prepare all reporting activities required for the Project Stakeholders.
• Attend meetings as required to ensure the compliance with the overall project standards, procedures and requirements.
• Ensure that projects for which you are responsible are delivered on time, on budget and to the prescribed standards.
• Ensure the prompt delivery of all project deliverables.
• Find resolution to and preempt problems during the various stages of the project.
• Communicates effectively with Operations Teams to identify needs and evaluate alternative Project solutions.
• Assistance in the selection of the Consultants as well as in the negotiation of their terms and conditions of engagement with the Procurement team.
• Assistance with the appointment of Contractors/Subcontractors, including giving advice on the most suitable forms of tender and contract.
• Oversee that the review of all relevant submissions are in line with the project schedule.
• Oversee and ensure that Change Management as it relates to budget, revised design and potential schedule impact is carried out in line with MBS procedures.
• Assist the Design team with design management, design coordination and design delivery to meet the project schedule.

Support the Head of Shared Accounting Services – India to:

• Implement the John Crane Global Shared Accounting Services strategy, policies and operating model
• Ensure the successful set-up of the India Shared Accounting Service teams to deliver the services in accordance with the SLAs
• Ensure all services provided are to the required quality and financial control standards
• Lead and drive Knowledge Transfer from local finance teams ensuring services hand over seamlessly without any gaps in service or a reduction in quality
• Monitor compliance and process performance, working with John Crane Global Business Services Board, local finance teams, the Internal Controls teams and Internal and External Audit
• Drive process standardisation, harmonisation, automation, excellence and continuous improvement

General Accounting Services Activities

• Journal Processing, Accruals and Prepayment, Intercompany Recharges, Balance Sheet Reconciliations, Month-end close, etc.
• Task Management across multiple legal entities
• Support to Regional Finance Business Partners in the preparation of budgets, forecasts, and variance analyses for business planning
• Provision of Management Accounting Services to support internal decision making

Financial Reporting, Audit and Compliance:

• Prepare and review financial statements, including income statements, balance sheets, and cash flow statements.
• Ensure compliance with accounting standards (e.g., GAAP/IFRS) and regulatory requirements as per Group requirement
• Coordinate and manage financial audits, working closely with external auditors.
• Ensure compliance with internal controls and regulatory requirements.

Inventory and Fixed Assets:

• Supervise inventory management processes, including valuation, reconciliation, and control.
• Ensure consistency in inventory valuation practices and compliance with accounting standards.
• Work with local Business to establish robust reconciliation procedures to match physical inventory counts with recorded quantities in the financial records.
• Oversee the accounting for fixed assets, including depreciation and impairment assessments.
• Work closely with various departments to manage capital expenditure requests and approvals.
• Ensure that all capital investments are properly recorded and capitalized in accordance with accounting policies.

Team Leadership:

• Develop and implement a comprehensive learning and development programme for all team members to ensure their skills and behaviours meet and continue to meet John Crane requirements
• To be a role model and promote Smiths Group Values and Leadership Behaviours
• Foster a culture of collaboration, accountability, and continuous learning.

Process Improvement

• Continuously assess and improve finance and accounting processes to enhance efficiency and accuracy
• Implement automation and technology solutions to reduce manual effort and strengthen financial controls

Compliance and Risk Management

• Ensure compliance with compliance to Smiths Group and John Crane Policies and to applicable accounting and reporting standards etc.
• Identify and mitigate financial risks while maintaining strong internal controls
• The Smiths Group and John Crane often undertake change projects to improve efficiency and reduce operating costs. This position will be a key stakeholder in ensuring such projects are delivered in accordance with the plans and will be expected to lead related, relevant workstreams

[What the role is]

MANAGER (APPLICATION AND NETWORK INFRASTRUCTURE)

[What you will be working on]
You will be part of the project team spearheading the design, development and management of the network infrastructure projects/systems, and to strengthen in-house network infrastructure and security capabilities and retain strong domain knowledge to support new system implementation and future system enhancement. Some activities include network planning, design and setup requirements for centralized Network Access Control (NAC), Patch Management infrastructure and wireless LAN infrastructure to support the segregation of OT systems from WOG network. Managing projects’ tender matters. Involve in the technical review of the design of all various sysems to drive standardization and system interoperability with no compromise in system security. To establish architectural standards, reference models and guidelines for security, resiliency, and efficiency.

[What we are looking for]

Requirements:
• Degree in IT, Computing or related discipline;
• At least 7 years of relevant experience in project management and
development;
• Strong project management and people management skills;
• Good knowledge of various network protocols and topologies, including LAN,
WAN, switches, routers, servers, IDS/IPS, firewalls;
• Experience in networking and IT security;
• Possess drive and able to work under pressure and meet tight deadlines with a
strong sense of responsibility, initiative and resourcefulness as well as keen
interest in problem solving; and
• Strong analytical skills and excellent written, verbal communication,
presentation and negotiation skills.

A Marketing Manager is responsible for planning, executing, and overseeing marketing strategies to drive growth, improve brand visibility, and generate leads. They work closely with cross-functional teams to ensure campaigns align with the brand’s objectives and reach the target audience effectively.

Key Responsibilities

1. Strategy Development:Develop and execute comprehensive marketing plans and strategies to achieve company goals, including brand awareness, customer acquisition, and sales growth.
   Conduct market research and competitor analysis to understand market needs, trends, and customer preferences.
   Identify and define target audiences, developing strategies to reach and engage them effectively.
   
2. Campaign Management:Plan, implement, and manage multi-channel marketing campaigns (digital, social media, email, PPC, SEO, etc.) to promote products or services.
   Oversee the creation and distribution of engaging content across all channels to support campaigns and build the brand voice.
   Monitor campaign performance, adjusting tactics as needed for optimal results.
   
3. Brand Development:Collaborate with creative teams to develop and maintain consistent branding, ensuring all marketing efforts reflect the company’s mission, values, and brand guidelines.
   Innovate ways to enhance brand visibility and engagement with both existing and potential customers.
   
4. Data Analysis and Reporting:Track and analyze key marketing metrics, providing actionable insights and regular reports to leadership.
   Use data to assess the effectiveness of campaigns, identify growth opportunities, and optimize strategies.
   A/B test various marketing tactics and strategies to improve campaign effectiveness.
   
5. Team and Stakeholder Collaboration:Coordinate with sales, product development, customer service, and other departments to ensure aligned goals and cohesive messaging.
   Manage and mentor a team of marketing professionals, providing guidance and support for their professional growth.
   Collaborate with external agencies, vendors, and partners when necessary to enhance marketing initiatives.
   
6. Budgeting and Forecasting:Prepare and manage the marketing budget, ensuring campaigns stay within financial constraints.
   Forecast performance and expenditures, adjusting strategies as necessary to meet budget goals.
   

Qualifications

• Education: Bachelor’s degree in Marketing, Business Administration, or a related field (Master’s degree or MBA preferred).
• Experience: Minimum of 3-5 years of experience in marketing, with a focus on [industry, e.g., technology, retail, healthcare].
• Skills:
• Proven ability to develop and execute successful marketing strategies.
• Strong analytical skills, with proficiency in data analysis tools and software.
• Proficiency in marketing platforms, including social media management tools, Google Analytics, and CRM software.
• Excellent communication and leadership skills.
• Creative thinking with a results-driven approach.
  

Join us as the Senior Sales Manager who will be responsible for leading and managing the sales team to achieve revenue goals, develop and implement sales strategies, and build strong relationships with key clients. This role requires a strong understanding of the hospitality industry, excellent sales and leadership skills, and the ability to drive revenue growth.

Key Responsibilities:

• Develop and execute sales strategies to achieve revenue targets.
• Conduct market research and analyze competitor activity to inform sales strategies.
• Collaborate with cross-functional teams to drive revenue growth.
• Lead and manage a team of sales professionals, providing coaching and guidance.
• Develop and implement sales training programs to enhance team performance.
• Conduct regular sales meetings and performance reviews.
• Build and maintain strong relationships with key clients and stakeholders.
• Provide exceptional customer service to ensure client satisfaction and retention.

Requirements:

• Bachelor's degree in Hospitality, Business, or related field.
• Minimum 5 years of sales experience in the hospitality industry.
• Proven track record of sales success and leadership.
• Excellent communication, negotiation, and leadership skills.
• Strong analytical and problem-solving skills.
• Ability to work in a fast-paced environment and meet deadlines.

An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.

Marriott Hotels:

· Duxton Reserve Singapore, Autograph Collection

· Maxwell Reserve Singapore, Autograph Collection

· The Vagabond Club, a Tribute Portfolio Hotel

· The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

· As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide

· As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey

· Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates

· 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore

· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

Job Description & Responsibilities:

As the Front Office Manager, you will be responsible for performing the following tasks to the highest standards:

· Maintain a high guest service focus by approaching your job with the guests always in mind.

· Drive departmental objectives for self and team, and work together to achieve the goal accordingly.

· Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both guests and colleagues.

· Be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.

· Flexible, respond quickly and positively to changing requirements including the performance of any tasks requested of you.

· Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals. Contribute ideas and suggestions to enhance operational/ environmental procedures in the hotel.

· Actively promote the services and facilities of hotels to guests and suppliers of the hotel.

· Actively seek verbal feedback from guests and team members at every opportunity.

· Agree on and implement actions to make improvements to guests’ experience.

· Positively deal with and learn from guest complaints and comments with follow-up and feedback to the Rooms Division/ Front Office Manager.

· Make sure all guest requests and queries are responded to promptly and effectively Be available to assist on duty in the hotels during any busy days or special events.

· Maintain presence in the lobby, setting the example to team members for guest service.

· Be proactive towards guests, assisting them with any reasonable requests, and train all team members to be observant before guests ask.

· Able to explain the standards to the team and train each team member individually with specific job skills checklists that relate to their responsibilities.

· Monitor and assess team members’ performance through regular review checks and feedback

· Develop action plans to address shortfalls in standards and identify shortfalls before they affect guest experience.

· Demonstrate positive leadership characteristics which inspire team members to meet and exceed standards.

· Prepare rosters and job schedules for team members to meet business needs (taking into consideration internal activities, occupancy, external events, promotions, etc.)

· Establish communication effectively with Housekeeping, groups and tours on in-house groups holding catering events, ensuring direct liaison with group leaders upon arrival for special requests.

· Describe, assign and delegate duties and authority for the operation of the department at all times.

· Understand the situation in other departments and its implication for own department.

· Plan ahead and ensures adequate resources are available.

· Coordinate with the Housekeeping department to ensure that cleaning is followed up with and procedures are maintained.

· Ensure the shift is reviewed, handovers and briefings are carried out.

· Maintain in-depth technical knowledge and skills required for the job.

· Maintain guest histories to assist with returning guests.

· Attend and participate in regular operational and hotel meetings.

· Be responsible for the maximization of room revenue and profit through commercial rooms’ management, ensuring a consistently high standard of guest service within the department.

· Make all decisions regarding overbooking the hotel on the same day, ensure all out bookings are carried out by members of the Management and that overbooking levels for future days will be monitored by the Revenue team.

· Understand the goals of the hotel and the department’s role in achieving it, communicating goals to the team.

· Set and agree to departmental objectives for self and team.

· Keep the team up to date on departmental, hotel and company activities through regular communication meetings and memos, including special events and promotions in the restaurants and bars. Be aware of potential highs and lows in the business.

· Create and implement team member incentives as per discussion with the Rooms Division/ Front Office Manager.

· Participate in the development of the annual budget, developing short and long term financial operating plans.

· Use key monitors and financial targets to evaluate the department’s performance and make future plans.

· Analyse financial information that is provided via the payroll system, to assist decision making and ability to explain any financial variance against plan.

· Complete regular financial and operating reports, as required or requested by the Front Office Manager and forecast potential costs.

· Control and review expenses on a monthly basis to implement actions for improvement, following company control procedures.

· Maintain leave plans, monitor, control and minimize overtime for the department.

· Carry out seasonal inventory of operating equipment.

· Carry out selection interviews and make effective recruitment decisions based on skills and attitude.

· Ensure the new join team members have all relevant information upon commencing employment and receives relevant training.

· Plan and ensure departmental orientation, trainings and assessments to maintain standards are carried out.

· Develop and implement department training plans to meet business needs.

· Carry out training programs for team members with the Learning & Development team and departmental trainers.

· Assist in the training of team members ensuring that they have the necessary skills to perform their duties with the maximum efficiency.

· Review and evaluate all training activities.

· Carry out annual appraisals with all team members and identify individual training needs, in accordance with legal and hotel guidelines.

· Introduce appropriate product knowledge courses for team members.

· Understand and communicate to the team their responsibilities within Health & Safety (H&S) legislation and their implication on the operation of the department. Participate in community public relations for the hotel.

Other Requirements

• Candidate must possess at least Professional Certificate/NITEC in any field
• Required language(s): English, preferable one other spoken language
• At least 5 year(s) of working experience in a related field
• Required skills(s): Opera, Marriott, Hotel, Diligent, trustworthy, articulate