Are you looking for a new challenge?
Do you enjoy delivering first class customer care service?
We are seeking to recruit an enthusiastic Administrative Assistant to join our friendly, dynamic team of Rheumatology administrators.
We are looking for someone to be a part of a busy team, who works confidently giving attention to details; is efficient, demonstrating a helpful, courteous, and professional manner at all times.
We pride ourselves in delivering a high quality care to our service users. Your role will involve dealing with a high volume of calls from service users with queries or questions, registering referrals, keeping accurate logs of personal confidential data. Great administration and communication skills is also required. You must have the ability to work unsupervised, whilst under pressure, always maintaining a professional empathetic approached to our service users and relatives alike whether it be face to face or virtual. Your main responsibility will be to assist management administratively in day-to-day operational functioning of the service.
This is a very rewarding but also a busy role, and would suite someone who can remain calm under pressure in challenging circumstances, whilst carrying out various tasks. You must have the flexibility to deal with interruptions and be an excellent, tactful communicator.
If you are enthusiastic, motivated, have an eye for detail and ready for a challenge, then you are what we are looking for.
Please kindly refer to the job description and person specification attached to this vacancy or get in contact with us.
Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here www.ouh.nhs.uk
The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
1. Register new patients on the EPR/ERS system within 48 hours of receipt of referral where applicable.
2. Ensure that referral letters are available for the Clinical Team to review.
3. Liaise with the clinical staff to ensure clinic capacity matches demand for appointments
4. Provide an efficient and polite service to patients regarding the booking of appointments using
agreed protocols and processes.
5. Take responsibility for the accuracy of patient data on EPR system.
6. Managing Patient Target List to ensure targets for outpatient waiting times are met.
7. Maintaining e-Referral list daily.
8. Providing weekly performance report regarding outpatient waiting times.
9. Ensure all relevant documentation is available or requested prior to patient visit.
Version 2 19 July 2010
10. To ensure all calls not pertaining to outpatient appointments are dealt with politely and efficiently
and/or re-routed to the correct teams.
11. Make peripheral clinic appointments and ensure that they meet the NOC’s internal targets
12. Ensure adherence to the hospital’s Information Protection Policy
13. Comply with hospital policies for Data Quality and Waiting Time and Access policy.
14. Ensure adherence to hospital policies for the Retention of Documentation.
15. Support patients, general practitioners, purchasers and consultants by handling clerical tasks and
providing an effective and efficient service in a polite, positive and courteous manner
16. Assist in the training of new staff, including temporary staff
This advert closes on Wednesday 4 Dec 2024
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