Group Manager - Transactional Quality (Corporate Travel Mgt.) - Mumbai - REF18093Y
8 months ago
Key Responsibilities:Quality Assurance Management:Develop and implement a comprehensive quality assurance program for airline back office and corporat.....
Key Responsibilities:
Quality Assurance Management:
- Develop and implement a comprehensive quality assurance program for airline back office and corporate travel management services
- Establish communicate and monitor quality standards performance metrics and key performance indicators KPIs
- Conduct regular quality audits and evaluations of processes transactions and customer interactions
Team Leadership
- Lead mentor and motivate a team of quality assurance professionals
- Provide coaching and training to ensure consistent and high-quality performance
- Foster a culture of accountability continuous improvement and teamwork within the quality team
Continuous Improvement
- Identify areas of improvement and work with cross-functional teams to implement enhancements
- Proactively address service gaps and implement corrective actions to prevent future issues
- Stay up to date with industry best practices and emerging trends to enhance our services Quality
Reporting
- Create and distribute regular quality reports to management highlighting performance trends areas for improvement and success stories
- Analyze data to identify root causes of quality issues and recommend solutions
Client and Stakeholder Communication
- Collaborate with clients to understand their quality expectations and feedback
- Act as a liaison between clients and internal teams to address quality concerns and implement improvements
Compliance and Standards
- Ensure compliance with industry regulations and quality standards
- Keep abreast of changes in regulations and standards to maintain compliance
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