Total 107 job vacancies by Veterans Health Administration

Major duties include, but may not be limited to:

• Receives telephone calls from Veterans through the automated call distribution system. Answers Veteran inquiries related to process questions.
• Documents all Veteran interactions using progress notes and other reports as needed.
• Uses the highest level of customer service at all times to provide patient education via telephone on the medication refill process.
• Follows-through on all prescription problems by phone or EHR progress note to the provider to avoid Veterans being out of medications.
• Participates in telephone notification of class 1 medication recalls as necessary.
• Guides Veterans on how to return medicine to the pharmacy if needed and how to obtain replacement medications.
• Seeks to solve Veteran's concerns at first contact.
• Independently inputs refill prescriptions into EHR computer system for immediate or mail-out processing.
• Processes batch refill prescription ordering for mail-out processing and ultimate fulfillment of Veteran requests.
• Interacts personally with Veterans or their representatives to assure medication profiles are updated, reviewed, and needed prescriptions items or prosthetics supplies are appropriately processed.
• Accurately fills prescriptions orders by selecting correct product based on label requirements and assures each item is filled and labeled according to all applicable standards.
• Answers questions from pharmacy and non-pharmacy personnel regarding outpatient procedures.
• Performs other duties as required.

Duties include, but are not limited to:

• Provide general adult psychiatric care,
• Conduct diagnostic evaluations, psychiatric consults, medication management, and individual or group psychotherapy.
• Provide direct clinical supervision of advanced practice nurses or physician assistants and other staff as appropriate.
• Establish professional working relationships with other clinical service providers within the medical center and outlying clinics.
• Provide telephone and e-consult consultations as needed.
• Expected to cooperate with and participate in medical duties or functions related to quality of care, peer review and with other performance improvement activities as directed.

Major duties include but are not limited to:

• Contributes to the development of a leadership development program for VCL.
• Develops assigned program content based on identified learning needs and individual development plans, formal and informal surveys and assessments, feedback from supervisors, peers, and employees, and other feedback mechanisms.
• Participates actively in the development of career mentoring for leadership development.
• Analyzes employee's career goals, skills, and knowledge gaps, and matches individuals with appropriate mentors. Extends mentoring program to other VCL employees as needed.
• Applies knowledge of coaching and mentoring techniques to provide training as part of formal programs and to train other employees on becoming qualified coaches and mentors in VCL.
• Researches, interprets, and applies Office of Personnel Management (OPM) and VA handbooks, directives, policies, and regulations in the areas of leadership and employee development to participate actively in the development of a leadership, mentoring, and other formal and informal educational programs for VCL employees.
• Recommends and develops policies and procedures for VCL's leadership, mentoring, and other formal and informal educational programs for VCL employees.
• Advises employee, supervisors and managers on policy, instructions and procedures governing the overall management of the leadership, mentoring, and employee development programs.
• Writes regular communications concerning program data and accomplishments. Prepares and/or assists supervisor in preparing strategic documents, reports, formal briefings, presentations, memorandum, and other communications designed to keep senior leaders informed regarding educational and HR data, workforce analysis, trends, and concerns, succession planning, program results and improvements, emerging insights, program recommendations, and proposed action plans.

This Posting is capped at 50 applicants and will close on 11:59pm on the night that 50 applicants have been reached.

Some Duties may include:

• Maintaining uniform organizational design and position structures.
• Ensuring resource allocation supports and aligns with mission critical functions and Manpower requirements.
• Ensuring manpower team work assignments are carried out.
• Performing technical review of all actions to ensure compliance with regulation and interpretation of the organizations personnel accountability, HR policies and procedures to address issues that require substantial interpretation.
• Coaching the manpower team in the selection and application of appropriate problem solving methods.
• Providing advice on work methods, practices and procedures.
• Leading the team in identifying, distributing and balancing workload.
• Making day to day adjustments in accordance with established priorities and/or assessments of the impact on customer service.
• Advising, supporting and assisting analysts and specialists to prepare network-wide written and oral communication and recommendations to customers within the human resources management service applicable database (HR Smart) and all PTI and position management guidance.
• Distributing, presenting and summarizing information to analyst and specialists from Network leadership, the supervisor and from VHA and VA specialists.
• Addressing informal complaints by the team and refers egregious situations to the supervisor.
• Responsible for sharing progress reports regarding employees to the supervisor.

• This position is not a Bargaining Unit position.
• This position is covered by locality-based comparability pay.
• May be required to attend conference at other facilities or other VA sites on occasion.
• Selectee may be required to work at any VA Healthcare System campus, as needed.
• Current and former Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (Competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held.
• This position is in the Competitive Service.
• Time-in-Grade Restriction: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. The grade may have been in any occupation but must have been held in the Federal service.
• Veterans' preference does not apply for other current permanent Federal agency employees

*Note-This position will be filled as Temporary Not to Exceed (NTE) 1 year, and may be extended.
Can be filled as either Temporary Detail NTE or Temporary Promotion NTE, depending on selectee's current grade level.

The ICC Health System Specialist for Diagnostics is responsible for supporting VISN 19 clinical leadership in coordinating, planning, implementing, and monitoring activities to ensure the rapid information exchange and performance improvement which enables the attainment of data-driven clinical goals and improved access to high quality care in VISN 19 Diagnostic Programs.

Major duties of the Health Systems Specialist for the Diagnostics ICC position include, but are not limited to:

• Develops and manages programs and projects for the VISN 19 Diagnostics Integrated Clinical Community (ICC) that will strengthen vertical and horizontal linkages to improve the quality and consistency of leadership, communication, and data essential for transformation to a High Reliability Organization and to support vital systems improvements.
• Responsible for working collaboratively with local and national clinical and non-clinical Diagnostic ICC leaders to develop and implement strategies for standardizing and improving patient care across the VISN and VHA including, but not limited to: monitoring progress, success, barriers and needs for improvement; identifying focused improvement efforts across the VISN and VHA; supporting the development of a robust learning organization through sharing and spreading strong practices; ensuring regular meetings of the VHA, VISN, and facility workgroups; implementing key elements of ICC guidance and policy; and providing regular guidance and oversight to facility-based ICC teams and workgroups.
• ICC-related program planning, organizing, evaluating, coordinating, and implementation.
• Recognized by the medical staff and senior leadership as a specialist in Diagnostics health care administration and policy/procedure formation.
• Functions as a valuable resource in areas of data analysis, quality assessment, performance improvement, interdisciplinary issues, utilization management, risk management, and health care system investigations.
• Belongs to a national community of practice focused on implementing VHA Modernization's Reduce Unwarranted Variation Across Integrated Clinical & Operational Service Lines Lane of Effort and improving the quality care throughout VHA.
• Develops and/or maintains proficiency and supports administrative activities with various computer applications including spreadsheets, databases, word processing, graphic generation and desktop publishing programs.
• Responsible for and oversees resource allocation and management to include funds, equipment, space, staffing, and contracts.
• May be tasked with managing VISN-wide equipment purchases and large-scale contracts.

Duties include, but are not limited to:

• Provides advice and performs assistance work for the Medical Center to include ad-hoc facility level data validcation for Medical Center and/or Network level reporting purposes.
• Conducts high risk assessments to determine the need for internal control reviews.
• Develops audit guides to assess compliance and internal controls.
• Performs financial reviews by examining accounts and financial records for the purpose of certifying or attesting that the financial statements fairly represent the financial position of the VA Medical Center(s) within VISN 16.
• Performs the routine and adhoc internal control reviews designed to address systematic operational material weaknesses.
• Conducts performance audits to determine the economy, efficiency, and effectiveness of program operations and to determine whether the entity has complied with laws and regulations applicable to the program.
• Conducts special audits, surveys, reviews, evluations, studies and reports as requested.

This position is eligible for 100% remote, selectee must reside within a 50-mile radius of the Brockton, Massachusetts or Augusta, Maine VA facilities.

VA offers a comprehensive total rewards package: HR Specialist Total Rewards

The Human Resources Specialist (R&P) SBU Outreach applies a wide range of HR concepts, principles, laws, regulations, and practices, to include OPM requirements, VHA specific policy and labor organization agreements for Title 5, Hybrid T38 and full Title 38 positions. Human Resources Specialist provides custom recruitment strategies and consultative services based upon occupational knowledge of current local and regional market area and resolves difficult and controversial internal and external staffing and placement problems. Major duties and responsibilities include, but are not limited to:

• Advises and consults on targeted recruitment strategies and non-traditional recruitment opportunities specific to the local and regional market area, such as targeted job fairs, social media, recruitment campaigns, community outreach events, etc;
• Provides technical advice and assistance to the human resources staff and management officials in all areas of staffing and recruitment, including priority placement, direct hiring, special hiring authorities, etc;
• Evaluates trends in missions, technology, manpower, fiscal resources, and other factors influencing future needs;
• Applies quantitative and qualitative data to advise local, regional and national leadership in regard to recruitment trends, such as providing data in annual workforce planning cycles and advanced recruitment strategies; and
• Recommends strategies for overcoming employment barriers;
• Resolves difficult and controversial internal and external staffing and placement problems building coalitions and consensus through persuasion;
• Provides custom recruitment strategies and consultative services based upon occupational knowledge of current local and regional market area;
• Prepares vacancy announcements based on Position Description (PD) and/or functional statements (FS) and Subject Matter Expert (SME) analysis of the position, qualifies/disqualifies applicants, and maintains all documentation for the job announcement;
• Utilizes HR database systems to query, retrieve, and analyze information to complete and monitor routine and special assignments;
• Serves as a consultant to managers in providing authoritative HR services and conducting detailed analyses of complex functions within serviced organizations.

This announcement will close on 11/27/2024. The first 100 applications received will receive first consideration. Applications that are submitted after the initial cut-off number has been reached will not receive consideration unless otherwise requested by management.

This is a temporary promotion, not to exceed 1 Year and may be extended at the needs of management. This specific announcement will not be able to be made permanent. Upon termination of the promotion, you will be returned to your original position of record, or to a different position of equivalent grade and pay. Temporary promotions may be terminated at any time based on the needs of management. If you are currently employed at a grade equivalent to, or higher than the advertised position, the action will be considered a detail for processing purposes, and no salary increase will be associated with accepting the position. Upon termination of the detail, you will be returned to your original position of record. Details may be terminated at any time based on needs of management.

Major duties include, but not limited to:

Program Administration

• Responsible for providing expert support to the Executive Director, Deputy Executive Directors, Portfolio Directors, and leaders within ONS for program matters pertaining to evaluation of the effectiveness of programs and operations.
• Prepares comprehensive reports, presentations, publications, and responses to incoming task/action requests.
• Produces complex analyses and written reports; organizing special committees, workshops, or other gatherings; initiating program reviews; developing or fostering cross-agency activities.
• Serves as a technical expert and programmatic consultant for assigned mission areas that have impact across the enterprise.
• Reviews portfolio/program area budget initiatives, subsequent justifications and defends for the clinical or administrative area to the ONS executive leaders as needed.
• Actively participates with upper management in defining strategic goals, developing, and implementing administrative and clinical programs, and education of staff regarding processes related to operations, research, assisting in measurements of those goals, and contributing to the success of projects.
• Independently plans and initiates fact finding, analyzing data, and developing recommendations from a variety of alternatives.
• Works closely with VA Central Office and Consortia/Networks to ensure the ONS performance levels meet the national criteria.
• Identifies system development issues and/or data capture issues (i.e., absence of data, quality of data, and timeliness of data collection), develops and implements plans for addressing issues.

• Develops thorough, administrative, and strategic operational initiatives of ONS enabling the specialist to identify problems, analyze data, and recommend resolutions based on specific knowledge of the organizational objectives, priorities, resources, and oversight area.
• Uses databases and registries, formulates tools to support the program, and ensure quality management and administrative oversight.
• Provides technical expertise in the field of health care planning; provides advice and assistance regarding possible need for revision of regulations and policies governing planning activities.
• Analyzes and interprets data to identify the effectiveness of initiatives and programs within the ONS to identify opportunities for improvement.
• Ensures that proposals/initiatives submitted for ONS approval are complete and all implementation requirements are accurately identified.

This position is also being announced under announcement number:
Social Worker: CAZM-12614982-25-KSB

The Registered Nurse, NIEC Program Manger executes position responsibilities that demonstrate leadership, experience, and creative approaches to the management program aspects. Demonstrates expert leadership in delivering and improving holistic care through collaborative strategies with others. Evaluates practice in an ongoing process, based on best evidence. Conducts knowledge sharing to provide safe, quality nursing care. Provides peers with informal constructive feedback for improvement. Fosters a safe and supportive environment conducive to the professional development of health care professionals. Partners and leads others to effect change and produce optimal outcomes. Evaluates outcomes of evidence-based decisions and practice changes for individuals, groups, and populations.

The NIEC Program Manager demonstrates performance and leadership that is broad enough to impact the standard of care and safety of staff. Establishes and maintains an ongoing education program for Veterans, Veterans families, community agencies, students, and staff to facilitate understanding of clinical practice guidelines. Develops and facilitates NIEC focused direction, orientation, coaching, in-service training, staff development, and continuing education programs for Veterans (VA) facility staff and the community. Develops and implements a plan for outreach to Veterans Affairs (VA) facility staff and the community. Develops and implements a plan for outreach to Veterans and Veteran caregivers who may benefit from the NIEC program services (but who do not presently use VA for their health care needs) to include outreach. Maintains a current network of referral resources to include peer support mentoring groups, caregiver skill building and self-care educational opportunities, mental heal support, legal and financial services.

The NIEC Program Manager is the subject matter expert to VA facility leadership and staff for all NIEC related issues and services as a consultant to other VA professionals and administrators on program specific activities. Services as a liaison to the Veterans Integrated Service Network Program (VISN) NIEC Program and the VA Central Office (VACO) Program. Collaborates with facility, VISN, and VACO to develop and implement solutions- participating in national, regional, and VISN operational calls; contributing to national leadership council committees; and implementing cultural transformation initiatives.

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: Monday- Friday, 8:00am - 4:30pm - Central Time Zone
Remote: This is a remote position
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
Social Work: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-Social-Worker-Career-Flyer.pdf

The NIEC PM is responsible for monitoring performance measures at the local,VISN, and VACO levels; providing responses to congressional inquiries; andbriefings to providers, VA leadership, community organizations, and other internaland external stakeholders. Oversees the daily operations of the NIEC programs.Develops policies and procedures for program operation, and prepares reports andstatistics for facility, VISN, and national use. Manages NIEC clinical and businessoperations, accountability for program effectiveness, and modification of servicepatterns to comply with the delivery of standardized processes. Develops a data- driven, continuous quality improvement program with established goals andoutcomes to evaluate and document the program's effectiveness. Manages andcontrols the use of data related to these programs regarding day-to-day functioningand program evaluation. Provides oversight of facility NIEC program fiscal mattersof the functions supervised, forecasts resource and equipment needs, andadministers the allocated budget.

The NIEC PM develops a system to recognizes gaps in workforce competenciesand ensures supervised staff who require knowledge and skill development receivethe training necessary to execute their duties. Develops robust programs that notonly administers the required programing and services outlined within policy andregulation but also actively promotes national VHA resources on a consistent basis.Manages all processes, procedures, and practices associated with programeligibility and participation (i.e., enrollment, level of care and tier assignment, anddischarge) to ensure application processing, tier adjustments, and programrevocations follow local Standard Operating Procedures (SOPs) and align withnational policy and governing regulations for timeliness and quality process andpractice outcomes. and VACO priorities. The incumbent assists the team in developing and implementing local NIEC policies and procedures to include performance improvement, patient safety, utilization review, emergency preparedness, staff safety, and implementation of National Patient Safety Goals. The incumbent is responsible for the reporting mechanisms for emergency management and infection control to the appropriate committees.

The incumbent is responsible for orienting and mentoring the staff and promoting staff development and professional growth to ensure competency. The incumbent manages and tracks program resources as well as monitoring and assessing staff productivity. The duties of the Program Director involve collaborating with the Office of Information Technology to ensure accurate reporting of NIEC clinical, administrative and workload data.

The incumbent demonstrates mastery of advanced management and organizational principles and practices along with a comprehensive knowledge of planning, programming and budgetary regulations, guidelines, and processes. The incumbent possesses thorough knowledge of home health care, primary care, agency goals and objectives, missions, and organizational relationships in addition to knowledge of VA requirements and other standards or codes related to patient care activities. The incumbent has expert ability to plan and implement short-term and long-range goals in accordance with VHA, VACO and Medical Center directives and policies.

The incumbent analyzes and assesses the potential for growth of the NIEC program, in order to meet the needs of the identified Veteran population and in accordance with National and VISN performance measures. The incumbent works with the various stakeholders and promotes the required Request for Funding with all necessary supportive data; when such initiatives are approved, the incumbent then implements and coordinates the expansion, which can occur both at the primary site as well as in satellite settings. As Rural Health initiatives develop, the incumbent is responsible for developing, implementing and directing NIEC program at the main site as well at the Community Based Outpatient Clinics (CBOCs). The incumbent serves in the capacity of Program Coordinator for the NIEC team as well as all satellites and potential satellites.

The incumbent provides direct supervision for the daily work of the administrative and multidisciplinary NIEC team and provides administrative oversight for the programs.

Work Schedule: Monday to Friday 8:00am to 4:30pm (Central)
Recruitment Incentive (Sign-on Bonus): Not Authorized
Permanent Change of Station (Relocation Assistance): Not Authorized
Telework: Not Authorized
Virtual: 100% Virtual position
Functional Statement #: Social Worker Program Coordinator (NIEC)
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

The Program Specialist serves as a Strategic Planner for Member Services (MS) within in the Directors Office (DO). As an advisor to the MS Executive Leadership Team and MS managers, the Strategic Planner provides advice on the formulation of strategic policies, plans, and programs. Major duties and responsibilities of this position include, but are not limited to:

• Responsible for Planning, Programming, budgeting, and Executing (PPB&E) process of assigned strategic initiatives or enterprise-wide projects. Responsible for planning and programming the steps required for the initiative, coordinating with stakeholders and action action officers to develop the human capital plan and budget plan.
• Strategizes with development teams to transform general ideas into workable solutions. Analyze existing practices to isolate areas ripe for improvement or enhancement. Exercises expertise to create or refine metrics for key performance indicators.
• Identifies opportunities for strategic improvement or mitigation of business interruption and other risks caused by business, regulatory, or industry-specific change initiatives. Advises and supports in the development of strategic sub-plans, reengineering, business process review, and other change change management initiatives, to ensure consistency and integration.
• Consult with program officials and subject matter experts at the national and Member Service level to document existing business processes, functional requirements, and process flows. Investigate and analyze adverse quality trends or conditions and coordinate and initiate corrective actions.
• Develops programs to ensure quality provisions are planned, developed, and implemented to identify, prevent, and correct unsatisfactory conditions and elements which influence the regulatory correctness and responsiveness of transactions and services. Develops data capture and reporting procedures to track progress of quality program management initiatives, analyzes segments of business process or transactions and identifies indicators and emphasis areas for attention of operating managers and staff.
• Designs studies, training programs, and organizational strategies for the identifying opportunities to improve customer service, process qualities and employee satisfaction. Analyze key steps in transaction process or business practices to identify potential for significant quality process improvement.

Lead Duties:

• Ensures the organizations strategic plan, mission, vision and values are communicated to the team and integrated into the team's strategies, goals, objectives, work plans and work products and services.
• Leads the team in identifying, distributing and balancing workload and tasks among employees in accordance with established work flow, skill level and/or occupational specialization, making adjustments to accomplish the workload in accordance with established priorities to ensure timely accomplishment of assigned team tasks, and ensuring each employee has an integral role in developing the final team product.
• Trains or arranges for the training of team members in methods and techniques of team building and working in teams to accomplish tasks or projects and provides or arranges for specific administrative or technical training necessary for accomplishment of individual and team tasks.
• Ensures work assignments, such as Classification actions, Consultations on classifications, position management and functional statements, Desk Audits, Consistency Reviews, reports, etc. are executed by the team in a timely manner.
• Advises, supports, and assists Classifiers to prepare network-wide written and oral communications and recommendations to customers, formal evaluation statements, appeal packages, desk audit questionnaires, trainings, position management and functional statement guidance, etc. and to apply VHA, VA and OPM guidance and regulations.
• Distributes, summarizes, and/or presents information to the Classifiers from network leadership, the CCU Supervisor, and from VAH and VA specialists.
• Offers recommendations and/or summaries of current problems and secures assistance from the CCU Supervisor as needed on controversial situations.
• Fully addresses informal complaints by Classifiers and refers the most egregious situations to the CCU Supervisor.
• Provides on-the-job training to new Classifiers ensuring they have the resources, tools, link, access to systems, etc. to be a contributing team member.

• Reviews Position Descriptions (PDs) and classifies positions, explains findings through in-depth written evaluation statements, and signs Optional Form-08 for PDs, including one-of-a-kind complex, rare, unusual and standardized PDs.
• Considers the applicability across VHA for like positions with comparable complexities and determines the state of regulatory compliance, classification accuracy, and other classification program requirements.

• Participates in meetings (in-person, online, or over the phone) to interpret and correlate policy, procedures, and guidelines related to controversial or contentious actions and recommends solutions.
• Conducts position management assessments, identifies any inconsistencies or missed opportunities, and makes recommendations on position and organizational design.
• Provides advice on Functional Statements (FS) formatting and answers questions related to their development and use.

Duties:
The Program Analyst Lead is responsible for providing leadership in the development and use of informatics, analytics, and technology to support all clinical domains. Responsibilities include, but are not limited to, the oversight of the Advanced Analytics section through informatics and analytics practice, establishing effective clinical and administrative systems, designing useful decision support systems, managing, and delivering educational experiences, enhancing lifelong learning, and supporting healthcare research. The volume and complexity of responsibilities are significant and constantly evolving. The Program Analyst Lead will foster leadership and professionalism by building, supporting, and creating alignments for informatics and analytics best practices, and lead health informatics and analytical initiatives and innovation through collaboration and stakeholder engagement. The Program Analyst Lead will champion the adoption of business intelligence technology, facilitate workflow design, and participate in the procurement, customization, configuration, implementation, management, evaluation, and optimization of all clinical information systems as appropriate.

The Program Analyst Lead will assist in the development of strategic plans for clinical and administrative information systems and will foster relationships with local staff as well as partnerships with national professionals. The Program Analyst Lead will collaborate across service lines with other clinicians and managers regarding data, analytics, healthcare, clinical decision support, human factors, human computer interaction and usability, artificial intelligence, standards, a learning health system, evidence-based practice, and effective communication. At a minimum, the Program Analyst Lead will perform the following eight core informatics and analytics functions; application support, resource allocation, business architecture management, enterprise data management, content management, system optimization, change management, requirements management, and partnership management.

-Investigates and analyzes potential or realized adverse operations, trends or conditions and initiates/recommends corrective action and follow-through because of electronic health record conversion.
-Provides in-depth analyses, best practice models and creative quality program techniques for consideration in project development.
-Develops innovative strategies and recommendations for initiating and establishing goals, timetables, and procedures to ensure successful completion of deadlines.
-Monitors compliance with project management standards, policies, procedures, and templates via project audits.
-Exercises expertise in clinical operations, develops and/or oversees the development of information related to patient care, such as patient registries to allow the Clinical Team to track management of patient illnesses; and develops performance management tracking tools.
-Actively participates in the development of clinical decision support systems with, for example, the Pharmacy and Therapeutic Committee; the Medical Records Committee; the Clinical Executive Board; program development vendors using Commercial Off the Shelf Software (COTS) and decision support systems; clinical informatics oversight committees; Clinical Practice Guidelines Committee; others as may be decided locally.
-Maintains active communication with all VISN 12 staff, affiliated partners.
-As the Health Informatics expert, provides relevant clinical and/or administrative data to identify, quantify, and resolve organizational problems.
-Provides for the maintenance and updating of site parameters and site-specific files to ensure proper functioning of complex, interrelated and interdependent software applications.
-Other duties as assigned.

Work Schedule: Monday through Friday (7:30AM - 4:00PM) CST
THIS IS A REMOTE POSITION
Position Description/PD#: Program Analyst Lead (Advanced Analytics)/PD99394S
Financial Disclosure Report: Not required

FUNCTIONS:

• PROGRAM MANAGEMENT

1. Works for and/or in the absence of the Deputy Chief Consultant PBM/CMOP in planning, organizing and overseeing the activities of the national VA CMOP facility network, ensuring that the organizational elements comply with legal and regulatory requirements such that the mail prescription needs of veteran patients are appropriately met.
2. Contributes to developing goals, objectives business plans for VA CMOP program that support VA PBM national pharmacy program goals and objectives for the VA CMOP Program when participating on the National CMOP Advisory Board or VA PBM planning meetings.
3. Recommends, revises and/or reviews national VA CMOP program policies, procedures, mission objectives and organization design for staff and facilities to eliminate work problems or barriers to mission accomplishment, promote team building, implement quality improvements, or in response to concerns associated with regulatory compliance and/or customer needs.

• ADMINISTRATIVE/CLINICAL

1. Represents the National VA CMOP program and the VA for and/or in the absence of the Deputy Chief Consultant PBM/CMOP, both internally and externally as a spokesperson who interacts with a wide variety of VA personnel and private sector individuals as well as effectively communicating verbally and in writing with a variety or representatives from local organizations, industry, educational institutions, national organizations or other federal agencies.
2. Meets with key constituents, customers and coordinating officials to assess the level of service satisfaction, explain organization policy and procedure as well as taking action to appropriately resolve any significant problems that arise.
3. Assists the Deputy Chief Consultant PBM/CMOP in the completion of National CMOP program cost analysis, productivity reviews, establishment of a capital investment programs, monitoring of outsourcing and privatization studies including work measurement and other reviews or studies which contribute to the management of the program.

• RESEARCH

1. Provides leadership support for research initiatives that facilitate the identification and analysis of national healthcare trends that impact/could impact on the national VA CMOP program and provides appropriately detailed responses to local, VISN and national level inquiries, when needed.
2. Researches and detem1ines or recommends appropriate actions or interpretations of issues that impact the National VA CMOP program, the activities of the VA PBM or the agency.

• CUSTOMER SERVICE

1. Relationships with management, co-workers, host sites, patients, and the general public are consistently courteous, respectful and cooperative in nature.
2. Employee will display a cooperative and professional attitude and will effectively work together to implement the organization's mission and goals.
3. Employee will ensure productivity and dispensing accuracy are maintained at the established level.
4. Tracks problems to resolution or ensures that the problem is referred to the proper individual for resolution.

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Remote: Yes
Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory
Relocation/Recruitment Incentives: Not authorized
Permanent Change of Station (PCS): Not authorized

The CRH Mobile Deployment Team (MDT) provides care through on-site patient care and is a Mission Act 402 requirement. In-person deployments of clinical staff for short-term assignments (typically 3-6 months) will be at the VISN CRH Associate Director of Primary Care discretion. They will depend upon clinical needs and available resources.

The NP is a licensed independent practitioner with advanced education and national certification (Primary Care) who provides evidence-based care for a population of patients.

Major duties and responsibilities of the position (but not limited to):

• Independently manages a panel of patients with acute and chronic health conditions with an emphasis on health promotion and disease prevention using evidence-based practice
• Develops and implements an individualized plan to achieve optimal population health and disease management
• Demonstrates leadership and works collaboratively with Primary Care Team and other interdisciplinary team members
• Orders and interprets labs, tests, and diagnostic studies
• Prescribes pharmacologic and non-pharmacologic interventions
• Initiates referrals and consults to specialty services
• Provides education to patients and their families
• Assesses and adjusts the plan of care as needed to achieve optimal patient outcomes
• Other duties as assigned