Total 64 administrative clerical job vacancies in Indonesia

Duties include but not limited to:

• Duties include involvement in planning ADP functions and telephone needs within the Service.
• Incumbent is responsible for formulating and administrating policies and developing or coordinating directive material implementing these policies.
• Incumbent assumes the responsibility for the day- to-day Service operation, providing oversight and administration, identifying areas requiring attention and recommending course of action to the service line/service leader.
• He/She is required to orient/train new professional staff members to the Service and to VA procedures and policies.
• The incumbent is responsible for developing short and long-range plans, conducting systematic reviews and assuring documentation and reporting of Service transactions, activities, workload, etc.
• Serves as the principal administrative advisor and coordinator for the numerous and varied programs within the assigned service/service line Service.
• Incumbent supports management by serving on various committees, whose investigations and finding have an impact on fiscal aspects as well as health care delivery from this Medical center.
• Incumbent will provide policy development and guidance within the sections of the Service to assist the service line/service leader in performing this task.
• Responsible to, and works with the Chief of the assigned service/service line. He/she consults with the supervisor on the establishment of policies, procedures, objectives, and modifications.
• Independently, the incumbent develops, implements, interprets, and evaluates the administrative program, policies, and objectives as it pertains to the assigned service/service line Service.
• Keeps the assigned service/service line leader informed of progress and potential controversial matters.

This position serves as the Administrative Officer for the Supply Chain Management Service within the VA Health Care System with administrative responsibility, accountability and oversight for the Logistics programs and activities.

Major duties and responsibilities include:

• Serves as the Administrative Officer for the Logistics Service in a VA Health Care System (VA HCS) and supported catchment area.
• The position has administrative responsibility, accountability, and oversight for the Logistics programs and activities across the full jurisdiction of the health care system.
• The Administrative Officer coordinates and implements all the administrative activities of the service.
• The position reports directly to the Facility Chief Supply Chain Officer (CSCO)Provides for the overall administrative management of the Logistics Service. Exercises independent and creative judgment in accomplishing major duties.
• This may include interpreting administrative policies, developing local polices, defining administrative requirements, and/or providing advice to the Chief on related issues.
• Establishes internal procedures to secure adequate control in terms of deadlines, progress reports, and directives and uses own initiative in developing procedures which will increase the general flow of information and overcome bottlenecks in the administrative process.
• Independently secures the required administrative and managerial support to meet operating requirements.
• Maintains responsibility for all service correspondence.
• Prepares, edits and archives all official correspondence requiring the Chief's signature or approval. Prepares and updates the Annual Operating Plan.
• Reviews and updates all Standard Operating Procedures (SOP) related to property management, GIP and/or related information systems, and warehouse/distribution functions.
• Submits and monitors work orders.
• Attends briefings and meetings on behalf of the Chief in his or her absence.
• Schedules or coordinates all service meetings, prepares agenda, and prepares minutes for each.

• This position is in the Competitive Service.
• Interchange Agreements with Other Merit System: Employees who occupy medical or medical-related positions and were appointed under 38 U.S.C. 4701(1) or (3) [formerly 38 U.S.C. 4104 (1) and (3)] must be serving in a full-time position without time limit and have served continuously for at least one year in this other merit system to be eligible to convert to the Title 5 System. Some exceptions to this rule may apply if you have previously acquired tenure under a Title 5 appointment.
• Current Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (Competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held.
• This position is AFGE Bargaining Unit.
• This position is covered by locality-based comparability pay.
• Veterans' preference does not apply for internal or other current permanent Federal agency employees.
• The incumbent may be required to travel to other VA Boston campuses and CBOC's.
• Incomplete applications will not be considered.

This position serves as the Administrative Officer (AO) for Environmental Management Services (EMS) reporting directly to the Hospital Housekeeping Officer (HHO) at the Harry S. Truman Memorial Veterans' Hospital in Columbia, Missouri.

Major Duties and Responsibilities include:

1. Provides for the overall administrative management for the service - serving as an administrative extension of the Hospital Housekeeping Officer (HHO) and Assistant Hospital Housekeeping Officer (AHHO), Environmental Management Service, and professional staff, explaining service policies and assisting staff in implementing them.
2. Assists with the development and formatting of Medical Center policies and Standard Operating Procedures (SOPs); tracks policies to ensure they are updated as necessary - interpreting administrative policies, defining administrative requirements and/or providing advice to EMS management on related issues.
3. Applies new policies, provides advice on requirements, maintains administrative systems, and prepares administrative paperwork.
4. Reviews and evaluates guidance on various functions and procedures, identifies problem areas, and implements or recommends actions to improve procedures and increase efficiency, eliminate problems, and conform to policy requirements.
5. Participates in regular meetings with leadership and other officials to address administrative management issues, resolve problems, and provide recommendations for correcting or improving processes and programs.
6. Compiles information and prepares administrative reports for management briefing and sharing with work groups.
7. Provides full staff assistance on administrative matters. Plays a key role for planning, organization, development, direction, and
8. evaluation of medical center administration, in support of the facility, VISN, and Central Office activities.
9. Works collaboratively with the HHO and supervisors to analyze and evaluate the efficiency and
10. effectiveness of Environmental Management operations.
11. Assists the HHO in assessing the effectiveness of the housekeeping and linen services provided to patients.
12. Assists the HHO in providing leadership with findings and recommends ways to improve the effectiveness and efficiency of the service work operations.
13. Advises the HHO regarding staffing or resource issues that may arise in housekeeping or linen services and ensures patient care is not adversely impacted.
14. Oversees the full range of human resources requirements for the organization, performing personnel administration and management for the service through writing job descriptions, preparing job analyses, coordinating personnel. actions, maintaining personnel- related records, advising managers on personnel issues, and handling matters involving recruitment, promotion, awards, position classification, training, etc.
15. Provides advice and assistance to managers and staff concerning agency personnel processes and procedures
16. Serves as the Alternate Control Point Approving Official for all departmental accounts.
17. Ensures that all expenditures are properly authorized and documented.
18. Performs other related duties as assigned.

Promotion Potential: The selectee may be promoted to the full performance level (GS-11) without further competition when all regulatory, qualification, and performance requirements are met. Selection at the lower grade level (GS-9) does not guarantee promotion to the full performance level.

Work Schedule: Monday-Friday; 07:30AM-4:00PM
Telework: Yes
Virtual: This is not a virtual position.
Position Description/PD#: Administrative Officer/PD100180

Major duties and responsibilities include:

Administrative Management

• Assists the Chief oversee and facilitate the administrative management for Recreation and
  Creative Art Therapy Service.
• Assists with developing, planning, issuing and implementing procedures to comply with directives concerning administrative matters.
• Analyzes and evaluates problems, makes recommendations, and devises solutions to systems administration, training management, publication management and data management within the division.
• Designs and implements policies and procedures to manage administrative and personnel
  related functions.
• Reviews and evaluates guidance on various functions and procedures,
  identifies problem areas and implements or recommends actions to improve procedures and
  increase efficiency, eliminate problems and conform to policy requirements.

• Assists the Recreation and Creative Art Therapy Service Chief oversee the full range of
  human resources requirements for the organization.
• Assists the Chief with personnel administration for the Service with varied functions and activities.
• Acts as the liaison with the human resources office concerning personnel-related matters.
• Provides advice and assistance to managers and staff concerning personnel processes and procedures.

• Participates in the planning for budgeting needs and financial management for Recreation and Creative Art Therapy Service. Assists with budget formulation, justification, and execution; financial management; and financial reporting.
• Provides advice to management and program personnel on budgetary and finance issues.
• Manages budget formulation and execution for a changing budget of administrative expenses involving different funding sources.
• Attends budget calls, reviewing guidelines and instructions in order to brief managers of schedules and data requirements. Reviews office needs in order to plan and develop budget data and justification for review and approval.
• Once the budget has been approved, directs and monitors the execution of funds.
• Monitors balances, and status of projects and recommends reprogramming of funds as needed.
• Justifies requests for reprogramming as necessary.
• Reviews financial reports and resolves discrepancies with the appropriate accounting office.
• Ensures that all expenditures are properly authorized and documented.

• The position aids in the management of procurement for Recreation and Creative Art Therapy Service. This may include preparing procurement requests, evaluating proposals for work, maintaining procurement records.
• The position may manage small procurements that may require varying approaches.
• May assist in the initiation and preparation of procurements to secure adequate resources to facilitate operations, which may include determining appropriate costs, performing costs analysis, preparing sole source justifications and communicating both
  orally and in writing with managers/vendors/contractors.
• As directed, may assist in the preparation and review of purchase orders for supplies and non-expendable property, such as equipment.
• The position will coordinate with Chief, Recreation and Creative Art Therapy Service program supervisors to control purchasing and use of supplies.
• Oversees property management and prepares necessary documents to accession and de-accession of property.
• Conducts periodic surveys of equipment and property utilization and recommends action as
  necessary to assure that economical and efficient use is made of equipment and other
  property, and other specialized equipment necessary to the effective functioning of Recreation and Creative Art Therapy Service.
• The position will exercise authorizations for obligation and expenditures of funds as required.
• Performs other duties as assigned.

• Is an integral member of the service leadership team, working closely with the Associate Chief of Staff (ACOS) for Mental Health, Deputy ACOS for Mental Health, and Associate Chief Nursing Service (ACNS) as well as Mental Health Service supervisors to ensure successful administrative operations.
• Serves as the business manager of the Mental Health Service, working closely with administrative chiefs throughout the medical center and the COS Health System Specialist to ensure effective, efficient processes that meet regulatory requirements.
• Analyzes plans to determine the impact on administrative processes and the feasibility of making modifications to accomplish mission requirements.
• Prepares comprehensive reports with findings and recommendations based on varied management and administrative considerations.
• Develops, initiates, and implements administrative policies and procedures for facility-wide areas of responsibility.
• Recommends the establishment of and prepares administrative policies and procedures for implementation throughout the service.
• Directs administrative support services to ensure that inquiries, correspondence, and actions for the Mental Health Service are addressed appropriately.
• Reviews and evaluates completed staff actions (e.g., memos, reports, studies, fact sheets, information papers) for overall quality
  of the document, appropriate levels of coordination, consistency, logic, soundness of recommendations, and compliance with policy.
• Works independently on these actions and ensures compliance with facility policies and VHA regulations.
• Must be familiar with VISTA, DSS, VSSC, SharePoint, Adobe, and various Microsoft Office application software including Outlook, Word, Excel, PowerPoint, and Access.
• Ensures that performance ratings are submitted in a timely manner in accordance with regulatory guidelines.
• Responsible for overseeing proper maintaining and accounting of all Mental Health Service
  Equipment Inventory Lists (EILs).
• Serves as the primary Contracting Officer Representative(COR), which includes coordinating, evaluating, and obtaining procurement packages of new equipment, supplies, and contracts for Mental Health Service.
• Reviews, submits, and tracks all resource requests (budget, equipment, supplies) for the service.
• Makes recommendations to the Service Leadership for acquisition priorities and represents the service on the Resources Committee.
• Serves as the primary coordinator for space management within the Mental Health Service.
• Provides training to all administrative staff in service as needed, including with updates to processes.
• Assigns work and provides direct supervision of assigned staff.
• Manages leave requests, timecards, HR actions, performance plans, and performance appraisals.
• Develops contingency plans.
• Provides training to all administrative staff in service as needed, including with updates to processes.
• Addresses disciplinary concerns, complaints, and grievances including union matters particular to workgroup.
• Ensures that actions support the overall mission of the medical center and represent the collective interests of personnel.
• Works closely with Human Resources (HR) to ensure strong communication, compliance with Office of Personnel Management (OPM) regulatory requirements and provides administrative oversight for personnel management with the Mental Health Service.
• Works closely with Business Practice (BP), Group Practice Management (GPM), Credentialing, Quality Management (QM)/Quality Safety Value (QSV), Patient Advocate (PA), and the Chief of Staff (COS) Office to ensure strong communication, compliance with regulations, and provide administrative oversight for business operations, GPM, Credentialing, QM/QSV, PA, and COSOffice within the Mental Health Service.
• Oversees a variety of administrative functions in support of BP, GPM, Credentialing, QM/QSV, PA, and COS Office including but not limited to the distribution and dissemination of controlled and other correspondence, records management, data collection and accurate and timely data reporting, accurately and timely response to actions, secure messages, patient complaints and Congressional requests, and oversight of Credentialing processes within the service.

Work Schedule: Monday- Friday 8:00 AM- 4:30 PM. Schedule may be subject to change based on the needs of the Agency.

Telework: Not Available
Virtual: This is not a virtual position.
Position Description/PD#: Administrative Officer/PD937870
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

Major duties include but is not limited:

• Develop and execute all business operations and administrative functions within the BHSL and its diverse programs.
• Provide support, guidance, and training to leadership as well as front-line staff on administrative issues.
• Develop, implement, maintain, apply, and continuously improve infrastructure (processes, policies, tools, etc.) for effectively managing administrative operations within the service.
• Responsible for monitoring the Service's performance on business and administrative functions regarding quality, efficiency, effectiveness, and patient satisfaction; to identify opportunities for improvement; and to design and carry out improvement initiatives when opportunities are identified.
• Develops, gathers, collates, manages, analyzes, interprets data regarding the Service's operations.
• Conducts robust business analyses of proposed courses of action (feasibility studies, business case analyses, make/buy analyses, risk assessments, etc.) and uses these to inform business decisions and to advocate for resources.
• Primary point of contact and technical subject matter expert on VA performance measures for which the Service has primary responsibility.
• Developing and interpreting guidance on Behavioral Health business operations.
• Manages quality assurance and compliance initiatives for the Service and its programs.
• Provides administrative expertise and support to program coordinators in their duty to maintain compliance with accreditation standards established by the Joint Commission, the Commission on the Accreditation of Rehabilitation Facilities (CARF), and other relevant regulating bodies.
• Directs administrative projects and develop tools or reports through delegation of subordinate administrative staff.
• Monitors quality controls and data validation on products produced from Behavioral Operations Department staff.
• Sets workload goals and timelines for completion.
• Uses technical expertise and advanced informatics experience to train and assist staff overcome administrative challenges.
• Independently develops, plans and carries out the projects through delegation to subordinate administrative staff and selects the approaches and methods to be used in solving problems according to a broad understanding of the BHSL objectives, priorities and deadlines.
• Manage the Service's multi-million-dollar budget, monitoring expenses, tracking budget execution functions, analyzing, and forecasting funding requirements, identifying cost saving opportunities, preparing budget proposals, and advocating for needed resources.
• Provides ACOSBH and program coordinators with continuous appraisal of the utilization and status of fund control points assigned to their programs.
• Serves as an Approving Official for Government Purchase Card acquisitions.
• Monitors contract performance and serves as the primary Contract Officer (COR) for the service.
• Responsible for planning and organizing the administrative work of the assigned section, estimating costs, coordinating with staff and line management personnel, conducting all phases of the work and resolving problems independently in accordance with applicable precedents and his/her independent assessments of the needs of the Service Line and sections/departments.
• Responsible for managing service-level resources and providing oversight of the management of program-level resources by program managers and coordinators.
• Manages the Service's physical resources, including equipment, vehicles, and physical space assigned to the Service.
• Studies and conveys to leaders within the Service, facility, and VISN, the administrative impact of proposed changes to policies, strategic goals, and other initiatives.

Duties include, but are not limited to:

• Performs budget administration functions.
• Monitors, reviews, and checks requests for allotment of funds from approved operation budgets.
• The incumbent utilizes knowledge of financial management policies, guidelines, and best practices to provide overall budgeting and financial management for the service.
• Incumbent independently prepares and maintains the annual budget plan for all service control points.
• Through analysis of program goals, priorities, current resources and program data, the incumbent makes recommendations regarding the need for additional budgetary resources, contracts, and equipment.
• Responsible for coordinating and facilitating the function of all services, clinical and administrative, which interface with the service.
• The incumbent serves as the primary point of contact (POC) to these services and makes decisions regarding programs and projects as they relate to these areas.
• Plans, develops, and executes assigned clinical service administrative management program needs.
• Oversees a variety of functions that includes incoming/outgoing correspondence, records management, publications/forms management, administrative standard operating procedures, administrative internal controls, and organizational files management.
• Assures that internal systems and procedures for carrying out the clinical service organization's administrative functions meet the requirements of balancing costs, benefits, productivity, and effectiveness.
• Serves as Action Officer between the Human Resource Management Office and the organization pertaining to all aspects of personnel management, reorganization/realignment, organization structuring, position management, and manpower utilization.
• Analyzes mission, management objectives and organizational goals, to determine current and projected personnel needs and potential placement issues.
• Provides advice and assistance to management in such areas as; recruitment initiatives to replace loss of skilled employees, recruitment and hire lag problems, mission or workload expansion, change or decrease, merit promotion requirements/procedures, requirements and procedures to determine employee placements and to effect a variety of placement actions such as reassignments, reduction-in-force, realignments, non-competitive promotions, and details.
• Conducts a variety of administrative information flow studies, administrative work processes reviews, procedural reviews, improvement studies, etc. to provide management with recommendations for insuring optimum utilization of available resources.
• Manages the organization Training program, assuring all employees are in full compliance with all mandatory training requirements.
• Serves in the capacity of Contracting Officer Representative (COR).
• Develops initial acquisition documents; writes and defends the requests for funds and conducts all aspects of the contracting process from beginning to end; including market research, statements of work (SOW).
• The incumbent draws upon knowledge of contracting and acquisition procedures to draft and/or review contract proposals and agreements to assure accurate budgetary, personnel and administrative arrangements.
• Provides advice to management and staff on contracting and procurement policies and issues.
• Functions in the capacity of Agency Government Purchase Card (GPC) holder.
• Assigns work to staff and provides technical and policy direction to their efforts.
• Reviews completed work of the staff and provides feedback to encourage top performance to enhance an atmosphere of teamwork in the Office.
• Plans training and development with subordinate employees to assure they acquire and maintain both technical competencies in their fields and cross training in related fields.
• Evaluates the work performance of subordinate staff members and recommends appropriate awards to enhance effective performance or takes action to deal with inadequate performance, through counseling, training, coaching and other means.
• Is responsible for equal opportunity for all employees supervised, ensuring fair and equitable practices in the selection of employees for training, promotions, awards and recognition, and for other career development opportunities.
• Tracks and processes action items, Veteran complaints/compliments, and reviews responses sent to Executive Leadership Team.

This position performs duties such as:

• Analyzes data and makes recommendations to improve access for care services, including assisting in make/buy decisions.
• Full functioning manager among care/service line executives and contributes to top management policy and decision-making processes of significant importance.
• Maintains and improves systems of delivering health care by developing better programs and policies, improving utilization of resources, designing while overseeing needed changes.
• Understanding of the critical balance between the administrative and clinical functions in the health care delivery system with the ability to coordinate and control programs.
• The incumbent develops detailed plans, goals, and objectives for long range implementation and administration.
• Plays a key role in decisions about how to proceed in planning, organizing, and conducting studies by contradictory program goals.
• Aids in the development of strategic tactical goals and objectives for various programs and translates these into specific policies and procedures.
• Responsible on a day to day basis for coordinating and facilitating the functions of all services, both clinical and administrative.
• Coordinates and analyzes internal review activities of the service to ensure that both clinical and administrative functions are followed.
• Assists management in all administrative and technical functions.
• Conducts special analytical studies to resolve critical programmatic, organizational, or functional problems.
• Develops and implements a comprehensive plan and methods for analyzing complex workload of large numbers.
• Serves as the clinic expert, manages and evaluates multiple clinics.
• Serves as the key Human Resources liaison for specialty care.
• Supervises administrative staff as assigned and is responsible for coordination and ensuring execution of administrative duties of administrative staff support.
• Serves as the coordinator all contracts. Monitors and manages said contracts.
• Responsible for fiscal and budgetary administrative support.
• Coordinates the compilation of surveys, special studies, recurring and nonrecurring reports, including surveys, annual management briefing, education surveys and professional accreditation.
• Establishes performance standards, evaluates performance and approve leave for service employees
• Resolves complaints from employees; union grievances; effects disciplinary measures such as warnings and reprimands and recommends action in more serious cases.

Administrative Officer duties consists of but is not limited to:

AO acts as the liaison with the human resources office concerning personnel related matters. Participates in personnel administration operations such as position classification, grievance procedures, performance standards and disciplinary actions.

AO plays a key role in developing and coordinating internal review systems to assure that both clinical and administrative activities are in compliance with agency and accrediting and regulatory requirements.

Keeps managers informed of the status of on-going personnel actions. Assists the Chief in administering actions concerning merit promotion and position management. Participates in the analysis and interpretation of workload and other data used in resource planning. Provides DIS
Chief, Chief Technologist and SORT with constant updates to performance appraisals, functional statements, mandatory training changes. Procures sample position descriptions and functional statements as need for the service, as the needs change.

Provides for the overall non-clinical administrative management of the service. This includes interpreting administrative policies and developing and implementing local policies. Provides for the overall administrative management of the Service. This includes interpreting administrative polices and developing and implementing local polices. Coordinates the establishment of goals, objective, and long-range plans for the office. Together with the Service Chief and Chief Technologist, discuss an annual goal-setting session, which leads to the development of the final operating plan. Provides assistance to develop new technologies and modalities through vendor contact after consultation with the DIS Chief, Chief Technologist and SORT. Evaluates and monitors administrative activities and makes substantive recommendations for program improves. Ensures effective use of office staff and recommends needed changes to enhance central support services.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: Monday to Friday 8:00 am to 4:30 pm
Telework: eligible for ADHOC only. VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
Virtual: This is not a virtual position.
Position Description/PD#: Administrative Officer/PD02906O and PD029050

The primary duties of this position are to function as the administrative process and policy expert to Mental Health & Behavioral Sciences on Human Resources (HR) management. Tasks are carried out without assistance before submission to the supervisor or Chief of MHBS for discussion and review.

Administrative/Personnel Management 50%

Provides administrative and technical work to the Chief of Mental Health & Behavioral Sciences regarding Human Resource Activities. This position is responsible for executing human capital management best practices and implementing applicable policy changes, employment procedures, and classification and compensation processes. Serves as the Human Resources Subject Matter Expert and liaison on behalf of MHBS. Performs duties and functions as a primary and independent liaison with the Human Resources department related to VHA's efforts to recruit and retain highly qualified mental health professionals and support staff. The position has delegated responsibility and authority to oversee the overall communication for Human Resources processes in MHBS. Facilitates planning, direction, and timely execution of policy, training, education, recruitment, evaluation, and/or data and surveillance projects/programs pertaining to Human Resources Activities. Utilizes at an expert level HR Information Systems including, but not limited to:
a. LEAF Hampton Portal - Portal for submission of all position requests
b. LEAF CCU Portal - Portal for submission of all new/modified Position Descriptions
to the Consolidated Classification Unit for review and appropriate classification.
c. HR SMART - System where all HR Action Requests are made.
d. USA Staffing - System where all staffing/recruitment related actions are housed.
e. YourHR. - Submission of all HR-related helpdesk tickets.
f. Power BI: Computer program to access Service HR reports.

Training, Inventory, Data/Records Management 50%

Utilizes appropriate locality pay tables to determine appropriate salary for personnel. If necessary, readily identify need to create local pay scales.
Develop recruitment selection tools, rubrics, and other applicable documentation to determine best qualified candidates. Provides training and technical assistance on regulatory and legal requirements for hiring practices to the Chief of MHBS and other supervisors in MHBS. Explains these regulatory and legal requirements to Chief of MHBS and other supervisors. Manages monthly FTEE Inventory and Turnover Suspense's for MHBS Service Line, which is reported to Executive Leadership. Coordinates any emerging issues related to the topic of communication as necessary.
Uses an interactive approach that: identifies the type of information that is necessary; provides information on a timely basis; and tracks and assesses the response of all parties so that potential problem areas can be identified, avoided, and/or corrected. Develops and coordinates graphics requirements, including databases, tables, and spreadsheets to manage recruitment. Through proactive communication strategies, promotes partnership between MHBS and Human Resources to establish formal relationships to facilitate hiring and retention. Produces a wide range of documents using a variety of office automation technologies. Applies advanced work processing software to materials involving complex formats such as automatic generation of indices and tables of contents, importation of graphics, charts, or special symbols or precise alignment of multiple columns.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: Monday-Friday 8:00am-4:30pm
Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
Virtual: This is not a virtual position.
Position Description/PD#: Administrative Specialist/PD029820
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized

The Administrative Officer of Care Management and Social Work (CMSW) Service reports to and serves as the principal assistant to the Chief of the Service and works with supervisors within the Service to facilitate efficient and effective operations and administration. The incumbent is an integral member of the Health Care System's Care Management and Social Work administrative team by providing personnel administration, financial management and administrative management essential to the direction and operation of the Service:

MAJOR DUTIES AND RESPONSIBILITIES

• preparing job analyses for job postings, coordinating personnel actions, maintaining personnel-related records in the six-part system
• Advises management on the administrative and clinical orientation processes for new staff to the Service and program areas
• Provides Service administrative orientation and training, and assures appropriate documentation is completed and filed in the employee's competency folder.
• Audits competency folders for all Social Work staff within the Health Care System on a quarterly basis to assure competency folders meet facility, The Joint Commission, CARF and other accrediting body requirements
• Consults with supervisors to draft, implement and review Service level personnel policies ensuring they are in accordance and compliance with internal operations and policies, agency personnel policies, AFGE Master Agreement, budgetary constraints, and work priorities
• Serves as an approving official for purchase orders for the Service
• Attends Director's Morning Report with Service administration and follows-up on issues as assigned by members of the Executive Leadership
• Assists the Chief in assessing the effectiveness of the professional services provided to the patients utilizing automated programs and through the use of feedback mechanisms; including surveys
• Conducts special studies and analyzes complex problems of manpower, office equipment, workload statistics, space utilization, etc. to monitor needs of the Service
• Prepares and certifies timecards, administers the unplanned leave system, and tracks leave in collaboration with the supervisors to ensure adequate coverage
• Responsible for the overall administrative management of the Service

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION**

Duties include but may not be limited to the following:

Administrative Management:

• Provides for the overall administrative management of the Mental Health Service.
• Advises, plans, develops, implements, and evaluates administrative processes and programs such as contract management, funds management, clinic flow, clinic scheduling,
• staffing efficiency, labor mapping, access, strategic planning, and communication across the Service Line.
• Manages a variety of administrative functions, including the Service appointment calendar, distribution and dissemination of incoming mail, internal controls, records management, publication, and forms management.
• Ensures inquiries, correspondence, and actions are addressed in a timely fashion following established templates, suspense timelines, or other process as appropriate.
• Develops performance metrics and process measurement methods - collecting data from various sources; analyzing data; developing reports; and providing guidance to the Service Chief and other clinical staff.

• Analyzes resource needs and makes recommendations based on staffing needs, approval of individual expenditures for all non-recurring items; approving and preparing all requests for funding, etc.
• Performs analysis of budget requests by employing techniques such as cost-benefit analysis, program tradeoffs, and explorations of alternative methods of funding to ensure that program objectives are met.
• Coordinates equipment needs with internal and external staff, research specific equipment needs, how it will be used, obtains quotes, conducts market research, obtains, and justifies approvals, communicates with contracting and coordinates delivery and installation.
• Serves as the Contracting Officer Representative (COR) for medical service contracts needed for the provision of essential patient care within the Medical Center and CBOCs.

• Administers and oversees all aspects of personnel management within the Service.
• Provides advice on interpretation and application of a variety of human resources policies, practices, and procedures that affect the Mental Health Service Line.
• Directs recruitment and onboarding activities, research and input for market pay development and reviews, and other personnel administrative tasks.
• Reviews and maintains personnel action requests, awards, promotions, and supervisors' disciplinary action documentation.
• Maintains files and documents on all personnel actions, coordinating actions with appropriate staff or supervisor, monitoring current and projected personnel actions, and providing continuous status updates.

• Conducts data research and analysis on specific programs and incentives such as book ability, cost outliers, and contract management items.
• Performs review and analysis of productivity data, developing action plans that lead to improved performance and/or productivity and implementation of improved management controls.
• Develops short- and long-range plans to ensure programs and services support objectives and are synchronized with facility and VHA goals and requirements.
• Develops, conducts, or directs special studies to resolve problems that arise (or could potentially arise) related to new or altered program requirements or resources issues, providing the basis for planning, organizing, and controlling both day-to-day and long-term operations of the Service.

• Plans and directs the activities of subordinates and managing training and support needs to assure an appropriate work environment.
• Provides oversight of the day-to-day work completed by subordinates. Sets and prepares schedules for completion of work.
• Develops performance plans and evaluates the performance of direct reports.
• Provides administrative oversight and guidance (not supervision) over the performance of the clinical subordinates as the direct extension of the Mental Health Service Chief.
• Gives advice, counsel, and instruction to employees on both work and administrative matters.
• Hears and resolves minor complaints from employees; refers group grievances and more serious unresolved complaints to a higher-level supervisor or manager.
• Performs other related duties as assigned.

The Mental Health Service provides a wide array of complex specialty care programs, including Primary Care Mental Health Integration (PCMHI), Mental Health Clinic (MHC), Mental Health Intensive Case Management (MHICM), Psychosocial Rehabilitation & Recovery Centers (PRRC), PTSD Clinical Team (PCT), Substance Abuse Residential Rehabilitation Treatment Program (SARRTP), Substance Treatment Outpatient Program (STOP), Suicide Prevention, Intimate Partner Violence Assistance Program (IPV), Acute MH Inpatient Unit, as well as the associated training programs.

Administrative Management:

• Provide for the overall administrative management of the Mental Health Service.
• Responsible for advising, planning, developing, implementing, and evaluating administrative processes and programs such as contract management, funds management, clinic flow, clinic scheduling, staffing efficiency, labor mapping, access, strategic planning, and communication across the Service Line.
• Monitor administrative performance and suspense actions.
• Develop performance metrics and process measurement methods - collecting data from various sources; analyzing data; developing reports; and providing guidance to the Service Chief and other clinical staff.
• Identify the linkage in complex systems and diverse processes in order to obtain efficiencies that improve quality of care while balancing improvement of operational performance and conservation of resources.
• Review documents, reports, and/or applications for omissions and inconsistencies, and ensures data entry is complete and accurate in order to maintain suspense controls on actions such as project milestones, progress reports, funding accomplishments, and compliance strategies.
• Maintain continuous liaison and communication with staff to ensure assigned actions are handled within prescribed time limits and that responses conform to procedural and substantive requirements.

• Administer and oversees all aspects of personnel management within the Service.
• Provide advice on interpretation and application of a variety of human resources policies, practices, and procedures that affect the Mental Health Service Line.
• Direct recruitment and onboarding activities, research and input for market pay development and reviews, and other personnel administrative tasks.
• Review and maintain personnel action requests, awards, promotions, and supervisors' disciplinary action documentation.
• Maintain files and documents on all personnel actions, coordinating actions with appropriate staff or supervisor, monitoring current and projected personnel actions, and providing continuous status updates.
• Review related reports and analyzes trends to identify deficiencies or discrepancies and recommends plans to improve efficiency of processing actions and solutions to eliminate recurrence of unfavorable conditions.

Major Duties Include:

• The incumbent provides overall administrative management for the P&LM Service. This includes interpreting administrative policies, developing and defining administrative requirements, providing advice on administrative systems and preparing administrative paperwork.
• Works closely with the P&LM Service leadership to collect and assemble data in support of Quality Improvement (QI) activities within the service.
• Incumbent is responsible for tracking training needs of P&LM Service staff to ensure compliance with VA, CAP, JC and other regulatory agencies (e.g., VORP, OSHA, OIG, FDA).

Major duties include, but are not limited to the following:

• Gathers data and analyzes budget needs for each.
• He/she is responsible for formulation and execution of annual budgets including salaries, overtime, travel, education, supplies, equipment, contracting, and all other general operating expenses.
• The incumbent develops monthly and quarterly cost ceilings while maintaining running control of funds to ensure that accounts are within authorized levels and that the Service operates within authorized budgets as directed.
• Plans and maintains a system of internal controls that assures that the fiscal management of Business Service is maintained in accordance with accepted accounting practices.
• He/she assembles and compiles budget information and maintains accounts of funds allocated and expended in all sub accounts and makes interim adjustments where necessary by applying knowledge and understanding of budgetary policies, procedures and regulations.
• Serves as the lead in administering actions concerning merit promotion and position management.
• He/she functions as a key figure in the manpower utilization program assuring recruitment and retention within approved ceilings.
• The incumbent participates in the analysis and interpretation of workload and other data used in resource planning.
• The incumbent discusses, investigates and responds to employee grievances and dissatisfactions in order to resolve conflicts. Incumbent represents management at labor management meetings, provides information, and resolves conflicts and/or problems that may arise and assures management officials are familiar with the negotiated agreement.
• Participates in personnel administration operations such as position classification, grievance procedures, performance standards and disciplinary actions.
• He/she plays a central role in developing and coordinating internal review systems to assure that both clinical and administrative activities are in compliance with agency and accrediting and regulatory requirements.
• The incumbent is responsible for tracking all suspenses that come to HAS to insure their completion accurately and timely.
• He/she is responsible for incoming and outgoing correspondence; prepares reports, memoranda, and meeting minutes; and coordinates reporting mechanisms between services.
• The incumbent assists in the supervision of HAS administrative/clerical staff.
• He/she provides direction to the administrative assistants / timekeepers by assigning work, providing guidance, training and direction and evaluating performance.
• The incumbent functions as the main resource with regard to policies and procedures in all areas of timekeeping and clerical administration.
• The incumbent can serve to help the ADPAC for the service.
• Serves as the Patient Advocate for the Business Service by composing appropriate, timely patient correspondence. The incumbent meets with supervisors and helps to address any patient compliment or a complaint and will assist to resolve any issues.