Total 183 job vacancies by Synapxe Pte. Ltd.

IT Governance and Budgeting

· Program management and IT governance for IT projects including monitoring of IT governance process and manage WH IT forums.

· Plan, drive, facilitate and execute Annual Budget exercise for WHs’ IT budgets. This involves working with HQ and Synapxe project managers and functional analysts including high-level understanding of applications.

· Lead and track programme milestones and deliverables through the define programme governance controls.

· Oversee in monitoring and managing institution’s IT portfolio budget, commitment, planned cash-flow expenditure and report actual utilization on a regular basis at Cluster level. Support and work with various teams to ensure compliance with campus governance, such as authorization process, MOH funding utilization, etc.

· Work collaboratively with various teams to act as a liaison between WH, NHG and central teams.

· Support, coordinate and work with various teams within Synapxe to cater for end-to-end needs of annual budget used by various teams including Synapxe Finance, PMO, WH Finance etc

· Advice, support and work with various teams to ensure compliance with IT governance, such as authorisation process.

· Support the CIO in monitoring and managing Cluster’s IT portfolio budget, commitment, planned cash-flow expenditure and actual utilization on a regular basis.

· Annual IT Work Plan Agreement for Synapxe and Institution’s endorsement.

· Maintain strong and effective Risk management and Audit compliance

IT Budget

· Prepare Management reporting and provide analysis in IT project cost, IT budget and utilization and various financial analysis to clusters and institutions.

· Pro-actively support and assist programs in project costing, budget, financial analysis, transfer pricing matters and other ad-hoc financial requests.

· Support and assist cluster CIO Offices in project costing and budgets relating to cross cluster projects and maintenance cost (particularly transfer pricing matters).

· Oversee billing matters such as cash-flow expenditure forecast and utilization with analysis.

Requirements / Qualifications:

1. Strong analytical, conceptualisation and problem solving skills

2. Meticulous and has an eye for details

3. Proven experience in business analysis

4. Results and customer oriented with strong multi-tasking capabilities

5. Good Team player and interpersonal skills

6. Experience in healthcare industry is an added advantage

7. Degree in Accountancy, Business Administration with at least 5 years related working experience in an IT or healthcare industry

8. Able to write approval papers and present at forums are added advantages

Position Summary / Project DescriptionThis is role business partner will be based on-site at National Skin Centre (NSC) as part of the NSC CIOO team. To collaborate with institution IT directors to identify IT strategic needs and projects for NSC portfolio and consolidate into the work plan. Ensure alignment to IT technological governance, cybersecurity, and technology strategic direction.

Project Manager

The Project Manager develops and designs system/data product solutions, tests the performance and usability of systems/data product and prepares user training documentation. He/She handles situations which may require broad research of client business processes and requirements, information technology requirements, procedures or problems according to business needs. He acts as a liaison between system users and technical staff to address questions and issues.

He possesses an analytical mind, and is able to see interconnections with system solutions and usability. He adopts a systematic approach in handling ambiguous or complex issues, and actively discusses his perspectives to arrive at effective solutions.

Critical Work Functions and Key Tasks

Identify business needs

• Document needs and objectives, current operational procedures, issues

• Develop detailed user requirement documents

• Prioritise requests from multiple sources

• Propose prioritisation of user requests

Analyse systems

• Analyse systems/data products and processes to identify enhancement opportunities

•Guide documentation of specifications and interfaces between systems/data products

• Identify system/data products deficiencies and performance gaps

Develop solutions

• Identify options for resolution of system gaps

• Align system design with the needs of the users

• Prepare solution design specifications

• Support the preparation of solution proposals

• Advocate technical compatibility and user satisfaction

• Conduct change impact analysis

• Document system enhancements and detailed specifications

Manage project implementation

• Develop test plans and test cases

• Prepare test data to satisfy user acceptance test scenarios

• Document post-test evidence of expected results or defects

• Implement a new system/data products

• Support Planing of project timelines and resources needed

• Apply project management tools and processes to ensure project is cost-effective

• Prepare project status reports for stakeholders

• Follow best practices and frameworks for project implementation

Requirements / Qualifications

· Possess a degree in Computer Science, Computer Engineering, Information Technology or any other relevant discipline

· PMP/COMIT certification will be an added advantage

· Excellent problem-solving skills with good written/communication and interpersonal skills

· Possess strong organizational and customer service skills and able to lead and work with cross functional teams

You will play important role in the design and development of secure and reliable healthcare application for the transformation of Singapore Healthcare IT landscape. You will be responsible for planning our application security roadmap, design and development of application security best practice and common libraries, and delivery of application security services to our application development teams.

Role and Responsibilities:

· Manage and lead team to conduct source-code review using automated and manual approaches, review results to eliminate false positives, propose resolutions for security vulnerabilities.

· Performing security architecture reviews and risk assessments for applications in design phase.

· Developing and maintaining software application security policies and procedures.

· Providing technical leadership, guidance, and direction to the application security team.

· Identifying potential threats and attacks to applications systems through threat modelling.

· Identifying security recommendations and aligning them to appropriate risk ranking systems

· Assist in the security auditing of application systems.

Requirements:

· Degree in Computer Science, Computer Engineering or equivalent

Hands-on programming experience (eg .NET) as required.

· Hands-on coding experience for designing and implementing secure applications to prevent and address the application vulnerabilities.

· Familiar with DevSecOps, and popular security tools like Checkmarx, Fortify, Nexus, SonarQube

· Good knowledge of web application security concepts such as OWASP Top 10 , MITRE CWE, MITRE ATT&CK framework, D3FEND matrix and Threat Modelling Methodologies such as STRIDE

· Good knowledge and experience in AWS cloud infrastructure, cloud native service design and development, especially the security best practice and implementation details to ensure design and implementation of cloud native application is secure and robust

· Technical team management skill and experience may be required for senior manager role

You will be working with a team of dedicated & committed engineers for the development of healthcare application platform and solutions for the transformation of Singapore Healthcare IT landscape. Our mantra is to “work hard and have fun”, to deliver the next generation healthcare digital experience across whole of Singapore.

Role and Responsibilities:

• Responsible to do development for MS CRM Dynamics 365 for both On Cloud and On Premises deployments.
• Responsible for the development on Power Platform especially power apps.
• Responsible for making solution recommendations with pros and cons considering the MS CRM Dynamics and Power Platform.
• Responsible to integrate with other system using KingswaySoft and Web API.
• Responsible for packaging for deployment team over various Dynamics environments using CI / CD of Azure Cloud.
• Perform application/technical design documentation.
• Provide on-going application support and be involved in various stages of the SDLC
• Plan and coordinate end-user training for any system implementations or enhancements.
• Work effectively in a tight deadline, high pressure environment.

Requirements:

• Enter Minimum 5 - 7 year’s working experience in programming using Microsoft and web technologies.
• Detailed knowledge of MS CRM Dynamics and Power Platform having developed at least 2 or 3 Applications using Dynamics best practices and design standards.
• Implementation of MS CRM Dynamics

1. Develop .Net (C#) Plugins.
2. Develop .Net assemblies for Custom Workflow.
3. Develop client-side Jscript (JQuery) for entity form events.
4. Develop using MS CRM SDK to implement customization.
5. Configuration of multi-disciplinary user roles
6. Deployment of configurations and customization including solution package for entities (Forms, Views, Charts and Dashboards), Plugins and custom workflows.
7. Data Migration

• Experience in Object Oriented Programming, .Net Web Applications, Web Technology (IIS), .Net framework 4.6.2 and above, C#, SQL and Stored procedure in MS SQL Server 2016 and Above
• Experience in application integration and / or web services integration required.
• Having a knowledge of various version controls repositories.
• Bachelor’s degree in software engineering, Computer Science or Management Information Systems.

The candidate will lead and manage the development team forthe successful implementation of healthcare IT solution or software product development.

Role and Responsibilities:

· Support project manager or product owner on project or product planning

· Translate business requirements into technical architectures & detail solution

· Assess and validate solution and infrastructure feasibility in hybrid cloud environment and compliance to IT policy

· Design application architecture including the integration with external systems

· Develop the detail design of the core application components

· Ensure the application has robust design and security protection

· Hands-on coding and coach internal development team on design and coding

· Work with relevant DevOps engineer for Release management and deployment of application releases

Requirements:

· Bachelor's Degree, Post Graduate Diploma, Professional Degree in Computer Science, Information Technology.

· 10+ years of relevant work experience in software product development and life cycle.

· Strongexperience in API design and implementation

· Experience inapplication architecture design and database design

· Hands-on development experience for Frontend & Backend application (C# .Net core & ReactJS)

· Experience in AWS or Azure

· Experience in Azure DevOps or equivalent CI/CD

· Experience in Microservices design and development will be advantageous

· Knowledge and experience in application design patterns

· Proactive and meticulous

· Value driven and versatile

· Approach design and development of solution with the mind set of software product development

· Experience with agile development methodologies

We are seeking an experienced Manager who will be responsible to oversee the planning, execution, and completion of projects. The individual should use, analyse, and interpret data to help projects/businesses make informed decision. The role may work with large, complex data to identify trends, and insights that can be used to improve project/business performance and planning.

Collaborating with other teams to complete projects using data-driven strategies. Using operational data to get valuable insights to aid project & decision-making. Identify opportunities to improve efficiency and resiliency.

Responsibilities

• Focus on projects related to operational data (i.e., Capacity Management)
• Projects that collect, analyse data from multiple sources, develop data models and algorithms to extract insights.
• Update project status, communicating insights and recommendations to stakeholders
• Staying up-to-update with the latest tools and data analysis techniques
• Provide guidance and support to team members when facing more challenging projects, untypical or complex issues or difficult situations
• Work closely with stakeholders to understand business needs and perspectives to deliver desired outcomes
• Working on projects that help the team to optimize the supply and demand forecast
• Collaborating with other teams to ensure that the demand needs are addressed by supply options in a timely manner
• Help the team to model different demand scenarios, recommendations to plan and address forecasting challenges with alternatives
• Work with internal and external teams to ensure data accuracy, usability, and integrity
• Maintaining data integrity of tools used
• Communicating and reporting on overall projects to provide stakeholders with metrices needed to make informed decisions

Requirements

• Minimum 5 years of working experience in Project Management, Planning and Data Analytics. Less experienced candidates may be considered for appointment as Manager
• Ability to work independently and as part of a team
• Strong communication skills as you will be working closely with stakeholders from different backgrounds and with different roles and levels of seniority
• Exceptional customer service skills, focus and commitment
• Ability to deliver high-quality work in a timely and in a right-first time manner
• Hands-on experience in data modelling and problem solving
• Proficiency in data analysis, visualization and reporting tools, such as Excel, Python, Power BI, Tableau, Elasticsearch
• Create dashboards, storytelling, and analytics with tools

As part of the H-Cloud Unix team, the incumbent will provide subscribed services for Unix/ Linux OS 24 x 7 administration and support. They are expected to be a team player, contributing to both operations and project support.

Role and Responsibilities

• Responsible for the administration and maintenance of Linux servers, RedHat Virtualization and Ansible, to:
• Provide day-to-day systems administration and operations, including 24 x 7 standby
• Plan and perform installation, configuration and migration of OS and related hardware and software
• Plan and perform scheduled preventive maintenance, OS patching/upgrades/hardening, after-office hours
• Troubleshoot incidents, system problems and handle escalations to vendors
• Provide system performance tuning, optimization and capacity planning
• Automate tasks and workflows, through shell, Ansible, Python, Ruby scripts and programming, including provisioning / deprovisioning of Virtual Machines (VMs), patching, configurations, software deployment, monitoring and integration with other tools
• Establish, standardize and maintain systems backup that is in line with recovery strategy
• Establish, standardize and maintain best practice processes, procedures, system documentation and reports so as to streamline and enhance the operational environment
• Provide technical support and advice for projects
• Fulfil service requests and change requests
• Proactively contribute to continual improvement programs
• Work/collaborate with other teams and vendors, where applicable
• Provide progress reports and to escalate issues to supervisor
• Work with various teams (VMWare, NetBackup, & hardware) as needed to support the infrastructure.
• Keep abreast of new technologies and its applicability to their area of work

Requirements

At least 6 years’ experience in the administration of Linux Servers in an enterprise environment.

Strong technical knowledge and experience in administration and maintenance of Linux(RedHat Linux/SUSE/CentOS) including:

• Clustering (Pacemaker cluster)
• RedHat Virtualization or Oracle KVM (oVirt)
• Storage Admin/SAN technology, in particular, from System perspective
• System and network security, including use of RBAC
• SSH/SFTP/SSL
• DR implementation
• Shell Scripting (Unix shell) Ansible, Python and/or Ruby will be an added advantage
• Knowledge of containers, Kubernetes and DevOps, Web servers, Tomcat will be an added advantage
• Certifications in the above administration skills will be an added advantage

We are looking for a Solution Architect who can analyse healthcare stakeholders’ requirements, conceptualise and design technology architecture and solutions to support business goals, and lead in realising the architectural blueprints into functional interoperable solutions with multidisciplinary teams.

You will be working on emerging technology such as micro-services, serverless computing, machine learning, and cloud migration.

With more than 150 awards and accolades for our work, Synapxe builds HealthTech for a Heathier Nation, working with MOH and healthcare providers to deliver better health and better care. Our ultimate aim is to improve population health for Singapore and enable smarter and more efficient health administration by integrating intelligent, highly resilient, and cost-effective technologies with process and people.

Come join our dynamic team of HealthTech professionals dedicated to making a difference to the nation’s health!

This job is for you if you:

• enjoy analysing problems (even poorly defined ones) and identifying how technology solutions can support business needs and goals,
• embrace big challenges and find a sense of accomplishment in formulating and implementing solutions for large scale complex projects for the nation,
• possess excellent communication qualities and are able to confidently explain technical solution concepts to business users,
• see the big picture and think broadly on how the solution contributes to the larger ecosystem architecture, and are yet detailed-oriented to ensure solutions are compliant to Singapore’s HealthTech standards, and
• exhibit strong stakeholder management skills to engage multiple stakeholders at different levels.

As a Solution Architect, your role & responsibilities include:

1. Understanding and analysing stakeholder requirements

• Liaise with internal and external stakeholders to understand their business issues, needs and goals as well as clinical workflows to determine requirements and define the scope of a project.

2. Developing the compelling business case

• Adopt an analytical approach in developing innovative solutions to align with the enterprise architecture and fulfil the business requirements.
• Recommend adoption of new technologies and applications to initiate enhanced solutions.
• Analyse the impact of a solution on the overall organisation and business processes and systems to mitigate business risks.

3. Designing solutions architecture

• Lead the technical solution design and creation of architecture blueprints.
• Perform systems modelling, simulation, and analysis to ensure the soundness of the solution.
• Review prototypes, solution blueprints, and project scope to ensure that stakeholders’ needs are being met.
• Support the analysis of the functionality and constraints of recommended solutions, and the impact and changes required across multiple systems, platforms and applications.
• Support risk identification and development of risk mitigation strategies associated with the end-to-end solution.
• Foster continuous improvement by looking for ways to improve the design processes, models and approach.

4. Guiding solution implementation

• Work closely with the project teams to guide the solution during implementation.
• Drive compatibility, interoperability, stability and usability of recommended solution architecture.
• Provide the approach for testing non-functional requirements.
• Resolve technical integration issues.
• Develop technical roadmaps for continual modernization and risk management.

Qualifications

• Minimum 7 years as an architect, and at least 15 years of experience in implementing IT systems.
• Demonstrable knowledge of web based architectures, integration methods and strategies to support non-functional requirements such as resilience and performance.
• Skills and experience in health IT systems, HL7 and FHIR would be valuable, but not a must.
• Degree in Computer Science, Engineering or Mathematics.

Healthcare Commercial Cloud (HCC) is a commercial cloud platform operating in AWS and Azure with customized infrastructure to support healthcare staff and organisations. HCC enables healthcare organisations to leverage on commercial cloud services while ensuring security compliances are met.
The Lead Engineer is expected to apply extensive technical knowledge and hands-on skills in commercial cloud (AWS and Azure) to develop, deploy, and managed hybrid/multi cloud security technologies and services aligned with business objectives, security, and compliance requirements.

Roles and Responsiblities:

• Design, develop, and operate cloud security technologies, solutions, and services in HCC AWS and Azure in accordance with the relevant Healthcare cloud security policies and standards, cloud architecture standards and guidelines.
• Experienced in operating cloud security technologies / services provided natively in AWS such as Security Hub, Inspector, Guarduty, Cloudwatch, AWS Config, Control Tower, various AWS Policies, Security Group, NACL, Detective, Systems Manager, trusted advisor, and in Azure such as Defender for Cloud, various Defender Plans, Log Analytics Workspace, Azure Policy, Network Security Group, key vaults, Sentinel.
• Experienced in managing ICT security risk, operations, and incident to achieve system confidentiality, integrity, and availability.
• Actively monitor security score in AWS and Azure, review number of non-compliances / findings, come up with remediation plan, and perform remediation together with other team members.
• Promptly validate, mitigate, and remediate all vulnerabilities identified in HCC AWS and Azure in accordance with the timeframe stipulated inside Healthcare Policy.
• Develop the ability to promptly detect, monitor and respond to malware alerts, unauthorized changes / suspicious / malicious activities within HCC AWS and Azure.
• Perform risk assessment, identify risk scenarios, assess the consequent risks, assign risk ratings, determine the controls to mitigate the risks, and assess the effectiveness of the controls implemented.
• Develop and maintain internal and external documentations such as security SOPs, handbooks, KBs, user guides / playbooks.

Requirements / Qualifications

• Minimum 8 years of hands-on experience with a strong technical knowledge in the 2 or more of the following areas in AWS and Azure. Those with more experiences will be considered for senior lead engineer role.

1. Networking and perimeter protection: Firewall, NAT, Internet Gateway, WAF, NIDPS, DDoS protection, Proxy, secure DNS, transit gateway, peering, load balancer, VPC/VNet, AZ, IP address management.
2. Workload management & operation: backup & recovery, endpoint protection, vulnerability management, patch management, key management, cert management, secret management, logs and alerts management, virtualization, storage, and databases.
3. Identity & access control, directory services, account & access management
4. Policy management, Governance, compliance, and data privacy

• Hold at least 1 advanced cloud-based security certification such as Certified AWS Security Specialty, Azure Solutions Architect Expert certification. Having other cybersecurity certifications such as CISM, CISSP, CEH, TOGAF, or SANS certificates would be a plus.
• Strong understanding on cloud security and have experience designing and implementing defense strategies on commercial cloud (AWS and Azure).
• Strong knowledge and experience in AWS and Azure Well Architected Framework, best practices, and Application Infrastructure Architecture Standard (AIAS). Specific experience in government / healthcare sector is a plus.
• Familiar with NIST Cybersecurity Framework and able to apply it into commercial cloud environment (AWS and Azure).
• Familiar with ITIL practices such as change management, configuration management, service management, incident management, problem management.
• Familiarity with cloud technologies such as CSPM, CWPP, CNAPP, DSPM, CMP, CIEM and other security solutions such as DLP, EDR, DAM.

Position Summary / Project Description

Your work will involve RPA project management and business analysis, driving the successful and timely completion of all RPA initiatives, and acting as the single point of contact for RPA related activities. Technical knowledge is required.

Role and Responsibilities

• Act as single point of contact for all RPA matters

• End-to-end Project management of multiple concurrent projects including reporting

• Identify and assess RPA opportunities

• Facilitate business prioritisation and grow the automation pipeline

• Conduct user requirements workshops for process analysis and documentation

• Manage team logistics & RPA systems including tech architecture

• Coordinate internal resources and third parties/vendors as required

• Drafting of PDD and ensuring timely sign-off

• Working with developers on SDD

• Support all CR & RPA bug fixes

• Manage risk, mitigation and contingency

• Address any impediments in the lifecycle

Requirements / Qualifications

• Tertiary qualification in IT, Business or related disciplines

• RPA SME with working experience with RPA for enterprise IT environments

• Certification in any RPA Tools (AA, BluePrism, Kryon, UiPath, etc)

• Solid project management skills

• Good technical understanding of the SDLC & Solution Architecture

• Knowledge in process improvement, design thinking, lean six sigma or equivalent

• Knowledge in Agile/ Scrum methodology

• Experience with handling of audit matters and IT security risks

• Good professional written and verbal communication skills

• Work independently and proceed with objectives without supervision

• Ability to cope in a fast-paced and dynamic environment

• Cloud experience is advantageous

You will be working with a team of dedicated & committed engineers for the development of healthcare application platform and solutions for the transformation of Singapore Healthcare IT landscape. Our mantra is to “work hard and have fun”, to deliver the next generation healthcare digital experience across whole of Singapore.

Role and Responsibilities:

• Responsible to do development for MS CRM Dynamics 365 for both On Cloud and On Premises deployments.
• Responsible for the development on Power Platform especially power apps.
• Responsible for making solution recommendations with pros and cons considering the MS CRM Dynamics and Power Platform.
• Responsible to integrate with other system using KingswaySoft and Web API.
• Responsible for packaging for deployment team over various Dynamics environments using CI / CD of Azure Cloud.
• Perform application/technical design documentation.
• Provide on-going application support and be involved in various stages of the SDLC
• Plan and coordinate end-user training for any system implementations or enhancements.
• Work effectively in a tight deadline, high pressure environment.

Requirements:

• Enter Minimum 5 - 7 year’s working experience in programming using Microsoft and web technologies.
• Detailed knowledge of MS CRM Dynamics and Power Platform having developed at least 2 or 3 Applications using Dynamics best practices and design standards.
• Implementation of MS CRM Dynamics

1. Develop .Net (C#) Plugins.
2. Develop .Net assemblies for Custom Workflow.
3. Develop client-side Jscript (JQuery) for entity form events.
4. Develop using MS CRM SDK to implement customization.
5. Configuration of multi-disciplinary user roles
6. Deployment of configurations and customization including solution package for entities (Forms, Views, Charts and Dashboards), Plugins and custom workflows.
7. Data Migration

• Experience in Object Oriented Programming, .Net Web Applications, Web Technology (IIS), .Net framework 4.6.2 and above, C#, SQL and Stored procedure in MS SQL Server 2016 and Above
• Experience in application integration and / or web services integration required.
• Having a knowledge of various version controls repositories.
• Bachelor’s degree in software engineering, Computer Science or Management Information Systems.

We are expanding our strong data science team and are looking for talented AI practitioner with applied experience in the fields of Machine Learning and Deep learning to join us. This role is best suited for candidate that is interested in developing new AI application that has a direct and immense, real-world healthcare impact.

You need to have a deep passion for analyzing and resolving healthcare problems. You display an intellectual curiosity about the business needs as well as the capability to engage with stakeholders to understand business issues.

Critical Work Functions and Key Tasks:

Analyze data

• Scope out problem definition and hypothesis for analysis for image related use case
• Responsible for image analysis, synthesis and other aspects of algorithm development, including visual recognition, object detection, segmentation and medical image processing, etc.
• Responsible for the exploration of cutting-edge technology in image related algorithms and ensure the technologies get successfully applied.
• Design experiments to test data assumptions
• Evaluate experiment outcomes to draw actionable conclusions
• Deploy data models across different channels and customer platforms

Collaborative work

• Partner with stakeholders to translate business problems into data science projects
• Develop strategies to identify, acquire and use appropriate data sets to develop practical solutions and support decision making
• Maintain an advanced knowledge of trends affecting the industry

Present insights

• Synthesize findings into actionable insights
• Apply data analysis, datamining and data processing to present data clearly
• Provide rationale, business cases and ROI models to support investment

Requirements / Qualifications

• PhD or Masters in a quantitative field such as Mathematics, Statistics, Information Technology, Physics, Engineering, Finance or equivalent
• Solid research and engineering background and experience in computer vision, machine learning, and image processing/analysis algorithms.
• Good experience with Python or R is prerequisite
• Good experience with Deep learning framework e.g. Tensorflow, keras, Pytorch is prerequisite
• Hands on experience in the development of image classification, object detection, segmentation or related is preferred.
• Good experience with SQL and/or NoSQL is preferred
• Preferably 5 - 7 years of relevant working experience.
• Proven communication skill to explain insights from technical work to non-technical audience through presentation or other means

Job Description:

• Collaborate with stakeholders to understand needs for actionable insights
• Work collaboratively with stakeholder to refine business questions and translate business needs into analytics and data requirements
• Provide thought leadership to stakeholders in determining which analytics techniques and solutions will enable the enterprise to achieve defined business goals
• Provide rationale, business cases and ROI models to support investment
• Execute both exploratory data analysis to identify trends and data analysis to solve business problems.
• Develop of analytical models on large-scale healthcare related datasets to address various business and clinical problems through leveraging advanced statistical modelling, machine learning, deep learning, reinforcement learning and natural language processing techniques.
• Support the rollouts, upgrades, implementation and release of analytics system changes
• Ideate intelligent algorithms to operate on large data sets
• Keep abreast of existing and emerging scientific principles/theories/techniques
• Plan project timelines and resources needed
• Deliver projects in line with agreed standards, providing fit for purpose solutions within time, quality and budget constraints
• Apply project management tools and processes to ensure project is cost-effective and identify any project risks
• Prepare project status reports for stakeholders
• Communicate project objectives at critical junctions to obtain buy-in from all stakeholders
• Provide advice on high-level Advanced Analytics solution designs.
• Evaluate technologies/services, providing regular reporting on emerging trends, value add information and potential impact to the healthcare landscape.
• Assist in vendor management to ensure contracted vendors deliver solutions that is architecturally sustainable and scalable.

Requirements / Qualifications

• PHD/Masters/Bachelors in Statistics/Biostatistics/Bioinformatics, Mathematics, Operation Research, Physics or other quantitative disciplines
• At least seven (7) years’ experience in providing data science or advanced analytics advisory, especially in designing and implementing data science or advanced analytics solutions on large datasets
• Deep understanding of statistical modelling, machine learning, deep learning, reinforcement learning and natural language processing techniques and a track record of solving problems with these methods.
• Proficient in tools such as R/SAS/SPSS/Python.
• Excellent communication, relationship skills and a strong team player.
• Demonstrate good, in-depth knowledge in relevant hardware/software products, frameworks and methodologies.
• Experience with

1. databases (e.g. Oracle, DB2, MS SQL, MySQL, Teradata, Greenplum)
2. data repository design (e.g. operational data stores, dimensional data stores, data marts)
3. data interrogation techniques (e.g. SQL, NoSQL).
4. structured and unstructured data analytics.

• Deep understanding of analytical models and methodologies – especially in the context of health analytics for clinical use and clinical safety (e.g. data mining, predictive analytics).
• Comfortable working independently to carry out data analysis, estimate resource requirement and managing timeline. Understanding and analysing huge volumes of data drawn from heterogeneous sources / repositories.
• Advance knowledge of Excel features and techniques required for the presentation of data
• The ability to work towards strict and conflicting deadlines, be able to plan and prioritise in an environment with multiple stakeholders.
• Good interpersonal skills, a detail-oriented & flexible person who can work across different areas within the team.
• A good understanding of Singapore Healthcare System
• An understanding of healthcare data governance, data acquisition and data management would be an advantage.
• Experience in interacting with analytics stakeholders (economists, statisticians, clinicians, policy makers) on a business or domain level would be preferred.

As an Institution Business Analyst, your role will be to support the facilities under the cluster in strategic planning, integration, data analytics and developing new innovations in enabling technology to support hospital operations with people management.

Roles and Responsibilities:

Strategic direction

• Direct cluster-focused HIT solutions while enabling required alignment to IT technological governance, cybersecurity and strategic direction
• Support Institution Director in strategic IT planning and management that will address both cluster and institution’s imperatives and be aligned with national HIT directions
• Enable and drive innovation and process improvement in institution and cluster's projects to steer towards transformational change for better outcome

Workplan budgeting

• Collaborate with GCIO and Institution Director to identify IT strategic needs and projects for the cluster and consolidate into the workplan
• Input on high level pre-project assessment and feasibility studies to program
• Plan upcoming projects in conjunction with various stakeholders to ensure synergies for deployment
• Evaluate and prioritise cluster-specific projects for implementation to finalise projects for the work plan

Oversee project approval and delivery

• Manage stakeholders to obtain approval for projects from users
• Collaborate with Program and Project Delivery Teams to determine and manage project requirements and implementation approach, implementation details including technical knowledge, project staffing headcounts, project man-day costs for work plan
• Review risks to ensure that projects are completed on time, meeting requirements and within budget
• Conduct prioritization of projects in work plan and adhoc projects
• Oversee KTLO operations in institution to ensure that SLAs are met
• Oversee the cluster and institution portfolio of projects that projects are delivered according to plan (cost, quality, time) with program teams
• Manage vendors contracted for project delivery or KTLO operations together with program teams

People Management

• Identify the necessary competencies and domain experience required for project delivery and maintenance & support functions
• Determine resource allocation matters such as headcount, location deployment of project teams
• Foster better cooperation, communication, knowledge transfers and competency development amongst cluster, institutions and delivery teams
• Provide supervision to delivery resources dedicated to clusters, which includes providing day to day directions of tasks, review and approval of administrative claims and leave approval

Cluster and Institution Outcomes and KPIs

• Formalise SLAs with cluster and institution users
• Manage and report cluster and institutions portfolio for project development and maintenance & support activities to CIO
• Track KPIs and ensure compliance with target ratings
• Oversee and manage cluster and institution IT audits
• Participate in cluster and institution IT governance, workgroups, hospital operations and project steering committees
• Oversee set-up / participate in cluster / national exercises (e.g. BCP, JCI, DR exercise/ mass casualty/ emergency planning)
• Review relevant cluster policies and procedures (e.g. research data policies)

Qualifications/ Requirements:

• Possess a degree in Computer Science, Computer Engineering, Information Technology or any other relevant discipline
• At least 5-7 years of relevant working experience
• Able to write approval / project funding paper for submission
• CITPM / PMP certification will be an added advantage
• Excellent problem solving skills with good written/communication and interpersonal skills
• Possess strong organisational and customer service skills and able to lead and work with cross functional teams
• Experience in healthcare industry is an added advantage

Summary

DataOperations Lead for a new large-scale National Healthcare IT System

Roles & Responsibilitiesas Data Operations Lead

1. Report to the Operations Manager, be responsible for data operations of a new national data repository
2. Accountable for the fulfilment of the system’s roles and responsibilities as one of the HealthierSG data single source of truth
3. Publish and enforce data definitions for established data subjects
4. Establish data contributor and data consumer onboarding processes with compliance to data governance policy, conduct onboarding with thorough quality assurance controls
5. Plan and Prioritise onboarding requests, track and report contributor& consumer onboarding status
6. Ensure data availability to data consumers, and provide timely communications in cases of disruptions
7. Respond to enquiries on data qualityand inform the relevant data contributor promptly
8. Receive and apply correctionsprovided by data contributors
9. Identify and establish measures on on-going basis to proactively detect data quality issues and follow up with the respective data contributors for timely data corrections, as well as implementation of preventive measures
10. Provide regular reporting of data quality issues to internal andexternal stakeholders, data owner, and trackall data quality issues till closure
11. Ensure compliance to both internal and external SLAs
12. Manage team’s support schedule to ensure full coverage of data operation services, as well as coaching team members to deliver consistent support service quality
13. Provide strong leadership for matters relating to operations support, processes, and guidelines to achieve service excellence
14. Advise improvements and assist in the development of measurable information and SOP / knowledge base / dashboards to assure continued effectiveness of system operations

Specific Requirement/Skillsets

• Degree in Computer Science, Information Technology,Management of Information Systems, or related discipline
• Minimum 8 years hands on experience in large scale IT applicationoperations, preferably in the area of data operation
• Excellent analytical skills with attention to detail
• Possesses good verbal and written communication across all levels of personnel with proven ability to translate complex, technical subjects into clear and concise communications to a variety of key stakeholders Pro-active, independent, and able to react quickly and resolve issuespromptly
• Experience in Healthcare domain is anadded advantage