Total 11 job vacancies by Sika AG

Position Title: Customer Service Officer

Reporting to: Sr. Manager Customer Service

Location:       Nerul- Corporate Office

Objective

To service the customers of the assigned Business Unit and order management

Main Tasks

• Perform Sales and Delivery Order Management tasks
• Contribute to development of customer relationships through proactive customer communication related to order management e.g. product availability, order status and delivery tracking
• Manage Master Data maintenance process to ensure effective order management
• Handle customer complaints via Non-conformance Management (NCM) system Actively communicate status, investigation results, corrective actions to customer and ensure on time closure for non-product quality related complaints.
• Capture customer expectations / requirement and feedback to business
• Provide order status report and monitor customers’ order placement against sales order
• Capture market intelligence from daily interaction with customers and share with the business as appropriate
• Ensure all discount approval emails saved in SAP orders
• Ensure to meet & fulfil all requirements of Audits
• Support implementation of business rules related to customer order management process
• Provide end to end transaction report (including order status, pending orders, and dispatch details) daily basis

Functional/ Technical Competencies

• Graduate in any stream, MBA / PGDM preferred
• Certification on Supply Chain like APICS etc. will be an added advantage
• Good communication skills
• Well versed with SAP Order To Cash (OTC) processes
• Good understanding of the products/services of relevant business segments
• Good knowledge of the business processes
• Service excellence competencies
• Ability to collaborate within and outside the team for servicing the customers

Competencies

• Demonstrate Customer Focus
• Collaborate for Achievement
• Communicate Effectively
• Develop Self and Others

ACADEMIC QUALIFICATION:

Graduation in any discipline with professional experience in manufacturing industry.

KNOWLEDGE & EXPERIENCE:

With about 1 to 3 years’ experience in Customer Service. Basic & Advanced Excel skill is mandatory. Good in Data Analytics preferred.

Position Title: Customer Service Executive

Reporting to: Sr. Manager SCM

Location:       Nerul- Corporate Office

Objective

To service the customers of the assigned Business Unit and order management

Main Tasks

• Perform Sales and Delivery Order Management tasks
• Contribute to development of customer relationships through proactive customer communication related to order management e.g. product availability, order status and delivery tracking
• Manage Master Data maintenance process to ensure effective order management
• Handle customer complaints via Non-conformance Management (NCM) system Actively communicate status, investigation results, corrective actions to customer and ensure on time closure for non-product quality related complaints.
• Capture customer expectations / requirement and feedback to business
• Provide order status report and monitor customers’ order placement against sales order
• Capture market intelligence from daily interaction with customers and share with the business as appropriate
• Ensure all discount approval emails saved in SAP orders
• Ensure to meet & fulfil all requirements of Audits
• Support implementation of business rules related to customer order management process
• Provide end to end transaction report (including order status, pending orders, and dispatch details) daily basis

Functional/ Technical Competencies

• Graduate in any stream, MBA / PGDM preferred
• Certification on Supply Chain like APICS etc. will be an added advantage
• Good communication skills
• Well versed with SAP Order To Cash (OTC) processes
• Good understanding of the products/services of relevant business segments
• Good knowledge of the business processes
• Service excellence competencies
• Ability to collaborate within and outside the team for servicing the customers

Competencies

• Demonstrate Customer Focus
• Collaborate for Achievement
• Communicate Effectively
• Develop Self and Others

ACADEMIC QUALIFICATION:

Graduation in any discipline with professional experience in manufacturing industry.

KNOWLEDGE & EXPERIENCE:

With about 3 to 5 years’ experience in Customer Service. Basic & Advanced Excel skill is mandatory. Good in Data Analytics preferred.

Title               :    C&B Specialist/Manager C&B

Department:      HR

Location      :     Navi Mumbai (Nerul)

Reports To:    Head C&B

Company Profile

Sika is a specialty chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing and protecting in the building sector and manufacturing industry.

Sika has subsidiaries in 103 countries, manufactures in 400 factories, and develops innovative technologies for customers around the world that facilitate the sustainable transformation of the construction and manufacturing industries. With more than 33000 employees, the company generated annual sales of CHF 11.24 Billion in 2023.

Sika in India

In India, the company started its operations in 1985 and was known as Qualcrete India Limited. In 1987, Qualcrete India Limited forged an alliance with Sika AG, Switzerland and was renamed as Sika Qualcrete Limited. In 2002, Sika AG, Switzerland acquired 100% stake in the company and since then the company has been rechristened as Sika India Pvt. Ltd, a whole owned subsidiary of Sika AG.

Role: Compensation & Benefits

Duties and Responsibilities:

• Compensation & Benefits: - Compensation analysis, market benchmark, harmonization, M & A experience added advantage.
• Insurance Renewals - GTL, GPA and Health
• Compliances - Statutory - ESIC, PF, Labour Laws.
• Policy formulation, benefit implementation
• Communication 
• Performance Management Process

Qualification & Experience:

Graduate with MBA in HR preferred. Must have experience: Compensation & Benefits and Analytics preferably in Manufacturing Industry. Around 7 to 12 years exp in HR.
 

Competencies

Behavioural

• You are proactive, focus and result oriented.
• You have good MS Office Skills.
• You have strong communication, organizational and interpersonal skills.

Regional Sales Manager – Retail  is responsible for identifying, developing, and expanding relationships with our all type of business partners in our eco system such as Distributors , Sub distributors , Sika Shop, Point of Sales ( retailers ) & end users . This role involves strategic planning, managing relationships, setting targets, negotiating contracts, and closing deals. He/ She will also be tasked with identifying and reaching out to potential partners, and developing plans to increase revenue. The Channel Development Manager will work closely with the all Regional sales and marketing teams to ensure that all business goals are met. This role requires a strong understanding of the market, excellent communication skills, and the ability to work in a fast-paced environment.

Responsibilities:

• Network mapping and identification gap in network. 
• Retention of existing network 
• Network  expansion plan as per potential of the market.
• Identify, develop, and expand relationships with business partners.
• Develop and implement strategic plans to meet business goals.
• Negotiate contracts and close deals with partners.
• Work closely with the sales and marketing teams to ensure business goals are met.
• Identify and reach out to potential partners.
• Develop plans to increase revenue.
• Identify and onboard new channel partners
• Provide support and training to partners to ensure success
• Manage the performance of existing partners, and develop strategies to improve their sales and revenue
• Develop and maintain strong relationships with partners, and work closely with them to achieve mutual goals
• Collaborate with the sales team to align sales and channel efforts
• Monitor industry trends and stay up-to-date on competitors and market conditions
• Create and manage channel partner budgets and forecasts
• Develop and implement channel partner programs, such as training, marketing, and incentives
• Measure and report on the performance of channel partners, using metrics such as sales and revenue

Role & responsibilities

• End to end recruitment.
• Sourcing of Candidates.
• Understanding the needs of the stakeholders and scheduling the interviews.
• Preparing offers and offer discussions.
• Analytics and sharing the dashboard with Business Leaders.

• Drives local saving initiatives for “direct” as well as for “indirect goods and services”
• Ensures the availability of all materials and services in close cooperation with the responsible Category and Material Group Managers.
• Implements Sika`s overall Procurement strategy in close cooperation with Regional and Global Procurement
• Establishes and leads a local Procurement organization, which ensures the support for Sika`s regional and global Category Management Process.
• Conducts a quarterly performance reporting by using existing templates.

Main function/responsibility/competencies

• Identifying and removing potential barriers to success.
• Initiating and supporting the Sika Sourcing Strategy in alignment with Regional and Global Procurement
• Ensuring the implementation and tracking of the achieved results.
• Take ownership for individual Procurement targets on a local and/or regional level
• Align internal local decision makers through focused communication
• Ensures that all local requirements are coordinated with the regional strategy and communicated accordingly.
• Manages the Procurement department in order to maintain best in class workforce, motivation and development of technical and social skills.
• Define and monitor efficiency, effectiveness and success of the local Procurement activities using adequate controlling tools
• Implements a local Procurement strategy based on Sika`s overall Procurement strategy.
• Provide business excellence, collaborate with and provide consultation to business units and general management of countries to support the reduction of total cost of ownership.
• Establish appropriate guidelines, policy and governance across the local organization based on the Global Procurement Manual.
• Improve local Procurement systems to enhance efficiency, compliance and processes

Title              :      Legal Counsel & Company Secretary   

Department:       Legal and Compliance

Location      :       Navi Mumbai - India

Reports To :         disciplinary to the General Manager / functionally to the General Counsel AME & South Asia

Company Profile

Sika is a specialty chemicals company with a leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protecting in the building sector and motor vehicle industry. Sika has subsidiaries in 101 countries around the world and manufactures in over 300 factories. Its more than 25,000 employees generated annual sales of CHF 10.42 Billion in 2022.

Overview

Responsible for providing legal advice and negotiation support to Sika India, particularly sales and procurement as well as to all other functions. Handling litigation and other legal matters involving the company, such as conducting and/or managing all legal matters administered by legal  third party’ offices; reviewing and analyzing sales, procurement and settlement agreements, complaints or demand letters from legal counsels representing customers or other parties, including appearing before court and administrative tribunals; assisting in developing, modifying and implementing Sika group wide policies and procedures to conform to legal requirements whether in the Fiscal, Corporate, Commercial, Labor, Criminal, Environmental and Consumer Rights area and support at property law. Responsible for handling compliance matters, including conducting investigations; conducting employee trainings on legal and compliance risks.

Main Duties and Responsibilities:

• Oversees the day-to-day Legal activity (daily legal tasks including contract review, corporate governance, compliance, legal research, advice, employment).
• Advises the management on different matters of a local nature (companies’ law, corporate restructuring, foreign investment law, labor law, etc) and legal risks associated with potential business deals.
• Manage litigations of civil, labor, fiscal, environmental, criminal and consumer rights areas. Follow up on procedures and filings before local courts; handling administrative claims and disputes.
• Elaborate and administrate annual provisions to support the litigations processes ongoing.
• Provide reports with the tracking of processes actions.
• Provide pragmatic and solution-oriented negotiation support and legal advice and drafting all legal agreements and documentation related to civil, fiscal and labor areas.
• Pro-active legal and compliance risks management to Sika India management team.
• Inform and work with functional hierarchy on all material legal and compliance matters.
• Manage the flow of documents, information and data related to legal defenses.
• Elaborate and analyze all kinds of agreements, as well as their respective documentation.
• Responsible for all Indian regulatory certifications.
• Support the trademark and patent area.
• Assist the company in the application of safety and occupational health legislation.
• Providing advice, and drafting all legal agreements and commercial contracts, land, building and housing leases, purchase agreements, distribution agreements, financing and loan documentation and other legal documentation relating to alliances and acquisitions.
• Tracking legislation, analyzing trends and assessing future legal trends.
• Counseling on personnel and employment, labor and related issues.
• Selecting and managing outside counsel, retained to represent or assist the company in India and coordinating the activities of company’s attorneys, legal assistants and other personnel working with the retained counsel. Developing and / or delivering training on legal topics as appropriate for company’s employees in the country and as requested by functional manager from time to time. Conducting training sessions on Anti-Corruption / Anti-Trust, contractual guidelines and more generally, ensuring compliance of contracts and activities with applicable laws and regulations in force.
• Follow the orientations received in the trainings offered by the company.
• Inform your direct hierarchic superior, indicate risk situations and present suggestions to improve the work conditions and the occurrences that, at your discretion, may imply in risk to the workers’ health.
• Comply with and apply the recommendations as to accident preventions and diseases resulting from the work in the work environment.
• The implementation of the Corporate Governance principles and guidelines and ensuring they are respected at all times (organizational documents, GM and Board nominations, limitation of powers, delegations of powers and matrix of authority, etc).
• Support on Human Resources-related matters, including labor disputes, employment contracts, advice on labor law provisions.

Qualifications/Experience:

5 to 10 years, bachelor’s degree in law (Corporate/ labor certification (Indian Attorney’s Association) and member of the Institute of Company Secretaries of India.

Competencies:

Functional

• Self-starter and a team player with an ability to function in a matrix organization; practical, mature and value driven in his/her approach to law, excellent communication skills, both in oral and written Hindi and English idioms.

Behavioural

• Strong verbal and written communication skills.
• Open and direct communicator across departments, regions, and cultures.
• Strong interpersonal skills.
• Personality matched to perform the activities in coordination with various
• departments within and outside the organization.
• Good in integrity and ethical behaviour.

• Pursue sales leads and achieve the personal sales objectives with the product range of the assigned products in the assigned territory with complete collections of all receivables.
• Developing and Penetrating repairs & refurbishments products based on the market in the region.
• Support business development and customer management by initially identifying potential customers, provision of updated market intelligence to supervisor/team,
• Coordination with customer services/ Supply chain/ logistics personnel
• Assistance in product promotion, product trials, etc.
• Identify and attract new customers (Including Distributors), pursue new applications, and interact with corresponding process and product developers of the potential customers, leading to profitable future business.
• Continuously increase market intelligence and update customer and competitor data and apply the overall sales process, aiming to meet or exceed sales targets.
• Negotiate and close deals or contracts with customers and provide operational guidance and support to the relevant functional departments to ensure implementation.
• Identify customer requirements and offer solutions accordingly.
• Explore and appoint distributors and applicators as required to ensure smooth sales and operations and ensure market coverage.
• Provide accurate sales forecast, supporting efficient planning of products and services.
• Consistently and continuously exhibit safe behaviour at driving, project sites, offices and for self and others.

• Pursue sales leads and achieve the personal sales objectives with the product range of the assigned products in the assigned territory with complete collections of all receivables.
• Developing and Penetrating Admixture business based on the market in the region.
• Support business development and customer management by initially identifying potential customers, provision of updated market intelligence to supervisor/team,
• Coordination with customer services/ Supply chain/ logistics personnel
• Assistance in product promotion, product trials, etc.
• Identify and attract new customers (Including Distributors), pursue new applications, and interact with corresponding process and product developers of the potential customers, leading to profitable future business.
• Continuously increase market intelligence and update customer and competitor data and apply the overall sales process, aiming to meet or exceed sales targets.
• Negotiate and close deals or contracts with customers and provide operational guidance and support to the relevant functional departments to ensure implementation.
• Identify customer requirements and offer solutions accordingly.
• Explore and appoint distributors and applicators as required to ensure smooth sales and operations and ensure market coverage.
• Provide accurate sales forecast, supporting efficient planning of products and services.
• Consistently and continuously exhibit safe behaviour at driving, project sites, offices and for self and others.

Overview:
The position is responsible for the overall product management including launching new products introduction, modifying existing products, technical documentation, product performance evaluation, competition product analysis, third party and internal testing of products, training to sales team. The Product Manager is working closely with the Target Market team & R&D to ensure timely resolution of any product related technical issues
in line with customer needs and overall company strategy and goals. As the product owner & responsible for the whole life cycle of the products sales, operation & business so on.
He is also the project leader of the company for the product development & promotion for retail channel business segment.

Duties and Responsibilities

• Implementation of development strategy and plan for the company's Lay-up product based on our brand development strategy.
• Establishing an information collection system and analysis model for competitive product, business model, industry development analysis, and technology innovation. Communication with industry associations and provision of analysis reports to management should be conducted regularly, modifying planning and coordination of all product channels.
• Planning and driving marketing projects related to products including maintenance of positive communication and interaction with sales, marketing, and R&D teams to ensure the achievement of expected goals.
• Full lifecycle management of products, including new product introduction and development based on market demand, optimization of product by analysing the usage of new products from customer feedback, and establishment of standardized processes for qualified products and obsolescence procedure for products that do not meet market demand.
• Establishment of product SKU files and reporting of the latest information of SKUs to management  & relevant personnel regularly (monthly/quarterly) .
• Organization of regular product and PDC meetings. Development of work plans based on meeting resolutions for regular review and reporting to management in a timely manner.
• Annual budget for the tile laying product and controlling its use in an effective manner.
• Responsible for building and operating the Craftsman Membership Platform. Enhancement of brand loyalty among a large number of member craftsmen through our membership system, content marketing and promotion, honor system, etc.
• Completion of other tasks assigned by superiors.
• Develop and implement product strategies that align with the overall business objectives and market trends.
• Conduct market research to identify opportunities and threats and make informed decisions on product positioning.
• Develop and implement product strategies that align with the overall business objectives and market trends.
• Conduct market research to identify opportunities and threats and make informed decisions on product positioning.
• Develop and implement product strategies that align with the overall business objectives and market trends.
• Conduct market research to identify opportunities and threats and make informed decisions on product positioning.

Title : SAP Consultant FICO (Individual contributor role)

Department : IT

Location : Navi Mumbai, India

Reporting to: Director Finance

Job Responsibility:
• Responsibility for supporting, implementing, and coordinating Issues, changes, and projects in the SAP environment and the interfacing areas with the SAP System. • SAP S/4 HANA Data migration in SAP Finance Master / transaction Data including GL Accounts, Assets, GL/AR /AP Balances etc. • Defines and implements best business practices, adhering to the business standards • Support on SAP Data Migration with creating functional documentation for data migration. • Act as direct liaison with Finance business and Global & Regional team for troubleshooting, business process mapping and system enhancements.
• Analysing and defining solutions within the Incident, Change, and Project Processes.
• Suggesting areas of improvement and initiatives.
• Cooperating with consultants from other streams such as O2C, P2P. • Supports for monthly, Quarterly, and year-end activities • Leading SAP system and integration testing and production go live activities • Ability to lead business workshops for blueprinting activities
• Understanding business issues and data challenges.
• Support in Regular Audit activities.
• Developing functional system design specifications, while recommending technical solutions.
• Taking responsibility for 1st level support.
• Day to day to support on Finance function

Education:

Minimum CA Experience - 5+ of Overall experience in SAP Finance Implementations / Rollouts 1-2 Yrs. of experience with S/4 HANA Implementations
Prior Experience Domain - Chemical Manufacturing SAP - Must posses’ core strength in SAP Finance (SAP FI) and SAP Controlling (SAP CO)

KNOWLEDGE/ EXPERIENCE SKILLS: 

• Hands-on SAP FI/CO implementation and support work experience
• Strong organizational skills and detail-oriented with ability to handle multiple priorities
• Excellent written and verbal communication skills
• Solid understanding of SAP S/4Hana FI/CO and localization related business processes with hands on SAP configuration experience and understanding of integrations with other modules of SAP S/4Hana.
• Must have proven ability to support multiple projects on an aggressive timeline
• Knowledge of financial processes with preference of SAP FI/CO,
• Strong time management skills
• Ability to multi-task and prioritize activities on assigned tasks
• Serve as a primary technical point of contact to discuss new requirements and provide knowledge of development environments and processes
• Hands-on SAP FI/CO implementation and support work experience
• Should have integration knowledge of FI/CO with other SAP modules (MM and SD)
• Should have in depth SAP experience with FI Configuration which includes General Ledger, Accounts Payable, Accounts Receivable, Treasury, Asset Accounting.
• SAP Controlling configuration which include General controlling, Cost centre accounting, Cost element accounting, Profit centre accounting, Product Costing, Material Ledger, Project system
• Must be an SAP accounting, costing and Local India tax expert.