Total 40 manufacturing engineer job vacancies in NSW - Sydney - Northern Sydney & Central Coast

What you get to do in this role:

• The Performance Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team focusing on Performance and instance availability. This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies. 
  
• The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills.  
The Performance Support Engineer must able to work outside of normal business hours (evening/weekend shifts, holidays) as needed.  

What you get to do in this role:   

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

What you get to do in this role:   

The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts. ServiceNow support engineering is integral to the success of our customers, as well as for the health of ServiceNow.

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

What you get to do in this role:   

The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts. ServiceNow support engineering is integral to the success of our customers, as well as for the health of ServiceNow.

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

This support engineer's SME team is the User Experience Team.

What you get to do in this role:

• Drive immediate relief and provide a sustainable resolution to issues within the ServiceNow platform.
• Use knowledge and experience in software development, application support, systems engineering and networking to proactively prevent issues from reoccurring.
• Drive internal stakeholders and partner teams to improve the reliability, scalability and performance of the infrastructure through improved system design.
• Drive and contribute to a culture of intolerance to manual activity, which results in an automation environment delivering repeatable and scalable response to system issues.

What you get to do in this role

The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts. ServiceNow support engineering is integral to the success of our customers, as well as for the health of ServiceNow.

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

This support engineer's SME team is the User Experience Team.

Qualifications

Technical skills that will lead to your success

• Bachelors or higher in Computer Information Systems or equivalent experience in a related field
• Strong experience working with dynamic HTML components: AJAX, JavaScript, CSS, XML, HTML, XHTML.
• Strong experience with AngularJS and GraphQL
• Strong experience working in Java or similar backend programming language
• Experience and understanding of Object Oriented Design
• Experience with relational databases such as MySQL, Oracle
• Working knowledge of the components in a web applications stack
• Familiarity with Linux, UNIX or other OS 
• Basic knowledge and understanding of Network terminology. 
• 5+ years providing customer facing technical support (Web based products or e-commerce preferred)
• Must have Bachelor's degree in Computer Science or related field (or equivalent degree and experience)

Desirable Skills and Experience 

• Previous experience working with the ServiceNow platform (Client Scripts, UI Policies/Actions/Pages/Scripts/Macros/Widgets)
• ServiceNow Certifications.
• Experience providing SaaS support 

Why ServiceNow

ServiceNow's DNA is built in purpose and values. We offer a culture of belonging, inclusivity, collaboration, and customer focus. 

Professionals we hire will be trained and mentored in the technologies mentioned above as appropriate by our senior staff and will work to support a growing base of customers globally.

We have a generous earning potential and the opportunity to expand your role in the company as we grow.

Work-life balance and well-being are our topmost priorities.

We offer flexible work arrangements. 

We provide competitive compensation, generous benefits, and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong in aptitude and attitude can grow their careers through working with some of the most advanced technologies and talented professionals in the business.

What you get to do in this role

The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts. ServiceNow support engineering is integral to the success of our customers, as well as for the health of ServiceNow.

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

• The Senior Technical Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team focusing on ServiceNow Technologies. This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies.
• The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills. The Technical Support Engineer must able to work outside of normal business hours (evening/weekend shifts, holidays, on-call) as needed. 

What you get to do in this role

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

Job Description

What you get to do in this role

• Operate and troubleshoot multi-vendor network to identify and resolve issues quickly.
• Validate problem descriptions and perform detailed problem diagnosis; track and update problems in trouble-ticketing system.
• Perform investigations into functionality that is not working as desired.
• Review, consult and prepare for planned change introduction to production environment.
• Partner with teams to plan and execute software code upgrades and device maintenance.
• Maintain automations to investigate and resolve alerts and issues on the network
• Maintain internal tools to assist with operating the network infrastructure at scale
• Provide feedback to infrastructure architects on design issues or improvements and input into the design process for new initiatives.
• Design and deploy networks based on business and technical requirements.
• Partner with project and program managers to meet overall timelines and resolution of issues.

As an Information Security Engineer, you will be working on a team responsible for architecting, building, and scaling our global cryptographic security infrastructure systems. This role involves working with Security Architecture and ServiceNow product teams to design and deliver secure cryptographic infrastructure at scale.  

What you get to do in this role

• Define, configure, deliver, and operate cryptographic security services across our private and public cloud infrastructure.

• Work with Product and Program management to define and communicate the team's external commitments and roadmap.

• Assess risks, vulnerabilities, and mitigations of existing systems to ensure these systems are highly available, operationally sound, perform at scale, and exceed customer expectations.

• Collaborate with peer teams on complex, global engineering efforts to ensure architecture agreement, resource coordination, and implementation timelines.

• Set and sustain technical standards and best-practices in your domain.

• Work with vendors for cryptographic security services and technologies.

• We provide competitive compensation, generous benefits, and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.  

What you get to do in this role:   

The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts. ServiceNow support engineering is integral to the success of our customers, as well as for the health of ServiceNow.

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

Do you have basic experience with Linux and an interest in learning diagnostics and troubleshooting?

Do you enjoy automating simple, repetitive tasks to make your work easier?

Do you feel a sense of accomplishment when you solve a technical issue, no matter where it is?

If you answered 'yes,' we'd love to hear from you! Click the 'Apply' button, and let's chat about your skills and how we can help you grow.

Want to know more about us?

Now that we've got your attention, keep reading to learn more about the role and our SRE team. We hope it gives you a better sense of who we are and what we're about.

Let’s talk about the role

As a Junior Reliability Engineer in our SRE team, you will:

• Assist in resolving issues within our infrastructure and providing sustainable solutions.
• Work with more experienced engineers to learn best practices in systems engineering, software development, and networking.
• Participate in projects to help improve the reliability and performance of our infrastructure through better system design.
• Contribute to a highly automated environment by supporting initiatives that reduce manual tasks and enhance scalability.

This role is perfect for someone who’s passionate about learning and growing in a collaborative, innovative environment!

Do you have basic experience with Linux and an interest in learning diagnostics and troubleshooting?

Do you enjoy automating simple, repetitive tasks to make your work easier?

Do you feel a sense of accomplishment when you solve a technical issue, no matter where it is?

If you answered 'yes,' we'd love to hear from you! Click the 'Apply' button, and let's chat about your skills and how we can help you grow.

Want to know more about us?

Now that we've got your attention, keep reading to learn more about the role and our SRE team. We hope it gives you a better sense of who we are and what we're about.

Let’s talk about the role

As a Junior Reliability Engineer in our SRE team, you will:

• Assist in resolving issues within our infrastructure and providing sustainable solutions.
• Work with more experienced engineers to learn best practices in systems engineering, software development, and networking.
• Participate in projects to help improve the reliability and performance of our infrastructure through better system design.
• Contribute to a highly automated environment by supporting initiatives that reduce manual tasks and enhance scalability.

This role is perfect for someone who’s passionate about learning and growing in a collaborative, innovative environment!

What you get to do in this role:

• Provide relief and sustainable resolution to issues within our infrastructure.
• Use your experience in software development, systems engineering and networking to proactively prevent repeatable issues.
• Drive initiatives with partner teams to improve the reliability and performance of the infrastructure through improved system design.
• Drive a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solutions.

What you get to do in this role

• Operate and troubleshoot multi-vendor network to identify and resolve issues quickly.
• Take a lead role in the engagement and mitigation of outage causing events or issues.
• Validate problem descriptions and perform detailed problem diagnosis; track and update problems in trouble-ticketing system.
• Perform non-critical investigations into functionality that is not working as desired.
• Engage deeply in the sustainment function to proactively analyze network parameters such as capacity and availability to ensure issues are fixed before they cause an outage.
• Review, consult and prepare for planned change introduction to production environment.
• Participate in rotating “on call” schedule with other members of the team including weekends.
• Partner with teams to plan and execute software code upgrades and device maintenance.
• Partner with the Site Reliability Engineering (SRE) team to provide mentorship and input on operational process improvements.
• Provide feedback to infrastructure architects on design issues or improvements and input into the design process for new initiatives.
• Design and deploy networks based on business and technical requirements.
• Partner with project and program managers to meet overall timelines and resolution of issues.