Total 9 job vacancies by Resorts World At Sentosa Pte. Ltd.

This role provides strategic leadership and supports hotel operations aimed at the luxury segment.

Key Responsibilities:

• Inspire Excellence: Lead a high-performing team driven by a shared commitment to guest satisfaction and seamless luxury experiences, drawing from extensive experience in launching and managing luxury properties.
• Strategic Financial Stewardship: Utilize strong financial acumen to manage hotel business unit budgets, ensuring sustainable fiscal performance and exceeding targets while enhancing profitability across all operations.
• Innovative Operational Initiatives: Implement advanced technologies and best practices that optimize labor, reduce costs, and elevate guest experiences with personalized, memorable service, ensuring cost-saving and operational efficiencies.
• Elevate SOPs: Continuously refine and align SOPs with emerging industry trends, driving consistency and elevating service standards in every facet of the operation.
• People & Culture Development: Foster an engaging, inclusive workplace that encourages growth and professional development, building a track record of team retention and an empowered work culture.
• Market & Competitor Insight: Conduct regular market analysis to recommend strategies that expand the hotel’s business reach and enhance its competitive positioning in the luxury market.
• Data-Driven Decision Making: Use analytics and performance metrics to identify opportunities for growth, optimize revenue, and strengthen marketing efforts, focusing on brand development and revenue growth.
• Excellence in Quality Service Leadership: Establish and oversee luxury hospitality SOPs that benchmark against international standards, ensuring award-winning service quality and guest satisfaction.

Qualifications

• Bachelor’s degree in Hospitality Management or related field.
• Over 10 years in senior management within the luxury hotel industry, ideally with experience in launching or repositioning brands and proven operational successes.
• Strong expertise in hotel operations, revenue management, and financial stewardship, with demonstrated success in elevating 5-star service standards and driving strategic growth.
• Exceptional leadership, stakeholder management, and team development skills, with a focus on innovation and results in fast-paced, high-stakes environments.

The Assistant Director is responsible for shaping, driving, and delivering an integrated digital experience across all guest touchpoints (web, app, etc.) to achieve business goals. This role requires a commercially driven leader who understands that a seamless digital experience is key to driving business value.

Job Responsibilities

Strategic Planning

• Develop Digital Strategy and Roadmap: Create an integrated digital experience strategy and roadmap across various guest touchpoints (e.g., web, digital channels, app) to deliver business objectives.
• Drive Digital Innovation: Leverage emerging digital platforms, mobile technology, and advanced marketing technologies to enhance marketing capabilities and foster a culture of innovation.
• Cross-Functional Partnership: Collaborate with cross-functional teams to ensure the digital roadmap aligns with and achieves business goals.
• Data-Driven Insights: Utilize data-driven methodologies and tools to gather and analyze customer insights, thereby shaping marketing strategies and informing business decisions.

Digital Channel and Marketing Technology

• Platform Owner: Oversee the end-to-end management and profitability of customer-facing digital touchpoints, acting as the technical-integrator for cross-functional go-tomarket plans.
• Technology Stack Optimization: Evaluate, implement, and continuously optimize the marketing technology stack to achieve alignment with performance marketing KPIs and overall business goals.
• Channel Performance Management: Own and drive business performance across key channels, including web, mobile and app platforms.

Digital Analytics and Insights

• Data Advocacy: Champion the importance of data-driven insights within the organization, promoting a culture of data-driven decision-making.
• Cross- Functional Collaboration: Lead the analytics function to deliver actionable insights to cross-functional teams and business units to optimize digital channel functionalities, campaigns and marketing activities.
• Upskill Teams: Lead initiatives to upskill teams in data literacy and the application of data-driven strategies to enhance overall performance.

Team Management and Development

• Team Leadership: Build and lead a high-performing team, promoting a culture of continuous innovation, growth and learning.
• Mentorship and Support: Provide guidance, mentorship, and support to team members, encouraging personal and professional development.

Stakeholder Management

• Relationship Building: Cultivate and maintain strong relationships with both internal and external stakeholders, including key vendors and partners.
• Strategic Communication: Effectively communicate strategies, goals, and results to senior stakeholders, securing buy-in and navigating expectations to ensure alignment with KPIs and business objectives

Job Requirements

• Bachelor’s degree in Digital Marketing, eCommerce, Information Technology, or a related field; advanced degree preferred.
• Minimum of 12 years of relevant experience, with a proven track record in transformation management and the development of digital channel and marketing technology capabilities within a fast-paced and complex environment.
• Deep passion and expertise in digital and technology, with a strong understanding of digital channel technologies, digital marketing applications, CX/UX principles, SEO/SEM best practices, analytics platforms. Experience in Adobe Martech solutions (eg. AEM, Adobe Target, Adobe Journey Optimizer, Adobe Analytics) is a must.
• Familiarity with major social media platforms including regional platforms such as WeChat, Weibo, Douyin, RED, Line, Kakao.
• Exceptional leadership abilities with a demonstrated passion for building, inspiring, and nurturing high-performing teams.
• Strong communication, interpersonal, and collaboration skills, with a proven ability to foster teamwork and drive synergies across departments.
• Ability to thrive in a fast-paced, dynamic environment with strong agility and the capability to manage multiple projects and competing priorities.
• Proven experience in managing digital marketing strategies across multiple regions, with a deep understanding of regional market dynamics, consumer behaviors, and digital trends. Ability to tailor strategies to diverse markets while ensuring consistency in brand messaging and alignment with global objectives.

The Director (Attraction Projects) is responsible for leading the comprehensive development of major attraction projects at Resorts World Sentosa, focusing on show and ride components. This role involves managing all aspects from planning and budgeting to design, construction, and commissioning, ensuring projects are completed on time, within budget, and meet quality and guest experience standards.

Key Responsibilities:

• The Project Director (Attraction Projects) will manage a team of creative, technical, and managerial professionals, overseeing strategic decisions and cross-functional collaboration to achieve project objectives.
• Contractor & Specialist Management: Oversee the selection, contracting, and performance of contractors, vendors, and fabricators. Ensure alignment with project objectives, quality standards, and timelines while managing all external communications and deliverables.
• Team Leadership: Build and lead a multidisciplinary team of Creative Directors, Engineers, Designers, and Project Managers. Provide mentorship and foster a collaborative environment to ensure effective project delivery.
• Creative & Design Management: Manage the creative and design processes, working with internal teams and external consultants to ensure all design phases meet creative goals, budget, and schedule.
• Budget & Schedule Oversight: Ensure projects remain within approved budgets and schedules. Provide regular updates and maintain comprehensive documentation for senior management.
• Compliance & Safety: Ensure adherence to all environmental, health, and safety regulations throughout the project lifecycle.

Qualifications:

• Education: Bachelor's degree in Architecture, Engineering, Construction Management, or a related field is preferred
• Experience: At least 12 years of experience in managing large-scale projects in theme parks, entertainment, hospitality, with proven skills in managing complex teams, budgets, and timelines. This role requires a strategic leader with a strong track record in delivering large-scale projects from concept to completion.

Job Responsibilities:

• Coordinate with the relevant stakeholders on the formulation of overall development budget and tracking of overall cost expenditure including cashflow projection.
• Coordinate with relevant agencies on land related matters including property tax.
• Coordinate with external auditors, on audit matters and provide recommendations.
• Performing compliance review of the tender and procurement process for consultancy/construction/renovation works and ensure services are evaluated and procured in a fair and transparent manner.
• Performing compliance review of the post award processes including review of progress payment, assessment of variation order, closure of final account and provide support on dispute resolution (if any)
• Support in developing policies and work instructions and propose on process improvements for project related procedures.
• Conduct periodic independent internal audit review on construction/renovation projects to ensure compliance with corporate policies.
• Provide periodic training on corporate governance matters.
• Coordinate with relevant finance stakeholders on payment release, asset capitalization and tax matters.

Job Requirements

• Bachelor Degree in Quantity Surveying or related disciplines with at least 15 years’ experience in project tender/award, contract administration support and cost estimation.
• Experience in Quantity survey is a must for the role.
• Completed hospitality, commercial, mixed development or major A&A projects would be an advantage.
• Strong analytical and communication skills, meticulous, takes initiative and able to work independently as well as within a team in a diverse and fast-paced environment.
• Experience in using the ERP system

Reporting to the Head of Procurement, the successful short-listed incumbent will be expected to fulfill the following responsibilities :

• Strategize, formulate and execute/ deploy yearly strategies to support the overall business goals and department goals.
• Develop initiatives that maximize benefits from emerging technologies.
• Responsible for the team categories management and drive significant cost reduction or value to the organization.
• Provide strategic supply base management including supplier selection, negotiations, and supplier relationship/ performance management. Steer and develop teams towards achieving yearly business objectives and strategic goals (e.g. Transformation, productivity, Innovations and sustainability etc.)
• Manage end to end procurement activities, both internal and external.
• Key interface for stakeholder engagement and stewardship to value add to business units.
• Serve as the primary contact for procurement related questions, training, policy and procedure interpretation and alignment by all departments.
• Talent development of the teams members in area of functional and leadership qualities, in building high performance teams.

Requirements

• Proven track record with successful 12-15 years of procurement experience, in areas of leadership and transformation. 3-5 years of direct team management experience.
• Displayed leadership, capabilities to formulate procurement strategies in area of procurement transformation, business innovation, sustainability, productivity.
• Entrepreneurial, high sense of urgency and accountability mindset.
• Analytical, agile thinking, eye for details and high level thinking.
• Possessed Influential and business acumen skills, demonstrated in a high matrixed and wide arrayed organization.
• Degree in a technical discipline (e.g. Engineering, IT, Supply Chain) preferred and other professional certificates is a plus.

Responsibilities

• Be a part of an Iconic Development Design Management Team.
• Manage Design Consultants through appointment into construction.
• Review architecture, interiors, landscape submissions.
• Manage authority compliance and submission process.
• Manage design coordination amongst internal Business Units and Consultants.
• Ensure Project is within budgetary/ user requirements.
• Manage design and submission timelines and schedules.
• Review and correct consultant/ contractor submissions.
• Specialisation in complex construction and buildable, efficient, elegant detailing.
• Manage architecture NSC packages such as façade, ironmongery, stone, glazing, sanitarywares, lighting, signages, etc.
• Conduct internal feasibility studies on space planning and site utilisation.
• Highly knowledgeable on the definition of GFA.
• Highly knowledgeable about sustainable design practices and strategies.

Requirements

• Professional Degree in Architecture
• At least 15 years of professional experience with focus on complex, live-environment A&A
• Experience with Hospitality/ Integrated Resort Architecture, ID and implementation
• Minimum 3 years in developer setting in a Design Manager role
• Have delivered at least 3 complex projects to completion
• BOA registered preferred
• Proficiency in AutoCad/ Revit/ SketchUp software

Job Description

We are seeking an experienced and strategic Director of Revenue Optimization to lead our revenue management efforts. The successful incumbent will be responsible for developing and implementing revenue strategies to maximize profitability across all revenue streams. He/she will lead a team of revenue managers and analysts, working collaboratively with various departments to drive revenue growth and achieve business objectives.

Key Responsibilities:

• Develop and execute comprehensive revenue optimization strategies to maximize revenue and profitability.
• Lead a team of revenue managers and analysts, providing guidance, coaching, and support to ensure alignment with company goals and objectives.
• Utilize advanced data analytics and revenue management tools to analyze market trends, competitor pricing, and customer behavior, identifying opportunities for revenue enhancement.
• Oversee the implementation and maintenance of revenue management systems and technology, ensuring accuracy and efficiency in pricing and inventory management processes.
• Collaborate closely with sales, marketing, and operations teams to develop pricing strategies, promotional offers, and packages that drive demand and maximize revenue.
• Monitor and analyze key performance metrics, providing regular reports and insights to executive leadership.
• Conduct regular revenue meetings and strategy sessions with department heads to review performance, discuss market dynamics, and adjust strategies as needed.
• Stay informed about industry trends, best practices, and emerging technologies in revenue management, providing recommendations for continuous improvement and innovation.

Requirements:

• Bachelor's degree in Hospitality Management, Business Administration, or related field.
• Certification in revenue management and/or an MBA is a plus.
• Minimum of 10 years of experience in revenue management or related field, with at least 5 years in a leadership role.
• Proven track record of success in developing and implementing revenue optimization strategies in both hospitality and casino industries.
• Strong analytical skills with the ability to interpret complex data and trends to make informed decisions.
• Excellent leadership and management skills, with the ability to inspire and motivate a team towards achieving common goals.
• Exceptional communication and interpersonal skills, with the ability to build relationships and collaborate effectively across departments.
• Proficiency in revenue management systems and tools, as well as Microsoft Excel and other analytical software.

Primary Responsibilities

• Responsible for all operational components of the hotels and ensure the smooth-running of day-to-day operations
• Drive productivity and efficiency through effective training and follow-up. Embark on suitable hotel innovation projects to enhance guest experience and improve operational efficiencies
• Develop SOPs to align operational strategies with corporate guidelines
• Maintain high standards of service to maximize guest satisfaction. Review all guest feedback and address issues promptly in a professional manner. Contribute action plans to close service gaps revealed by mystery shops
• Keep track of guest surveys and drive consistency in guest satisfaction scores to align with targets. Gather insights from data analytics to improve service performance and other areas of concern
• Conduct performance reviews and establish plans for reward, recognition, and discipline in collaboration with HR
• Ensure maintenance plans and safety measures are operational and up to date to minimize risks
• Keep abreast of Resorts World Sentosa’s (RWS) Hotels online presence and implement initiatives to engage with guests
• Be aware of the latest hotel trends and make recommendations to maximize profit. Collaborate with all stakeholders to maximize room occupancy and revenue. Be aware of room packages and segment demands to manage room controls
• Understand pricing strategies and keep up to-date with competitor pricing and packages
• Analyze room sales performance, guest segmentation and channels of distribution for insights to enhance monthly financial performance and manage forecasts
• Prepare and manage the capital and operating budgets with proper resource management, including hiring and placements. Responsible for the achievement of financial targets for the hotels
• Be an excellent mentor and role model. Identify talent, help team members to develop skillsets and encourage continuous learning. Build a positive work environment to keep motivation levels high

Requirements

• Bachelor’s degree in Hotel Management or related field
• Minimum 5 years’ experience in a similar capacity in an integrated resort or established Hotel with more than 500 guest rooms
• Excellent track record in leading large hotel teams encompassing front office, call center, housekeeping, guest services, concierge, and transportation
• Possess strong leadership qualities, and able to motivate a team with diverse backgrounds. Strong communicator with excellent management skills
• A team player with strong business acumen and solutions-oriented, good presentation skills, creative, resourceful and results driven
• Proficient with Microsoft Office tools
• Adaptable to a fast-paced and dynamic work environment

Primary Responsibilities

• Assist the Director of Hotels in all operational components of the hotels and ensure the smooth-running of day-to-day operations
• Implement productivity and efficiency initiatives and ensure that team members are enrolled for training. Participate and contribute to hotel innovation projects to enhance guest experience and improve operational efficiencies
• Update SOPs to align operational strategies with corporate guidelines
• Mentor team members in product knowledge and delivery of service to maximize guest satisfaction. Review all guest feedback and address issues promptly in a professional manner. Contribute action plans to close service gaps revealed by mystery shops
• Conduct performance reviews and establish plans for reward, recognition, and discipline in collaboration with HR
• Track guest satisfaction scores and investigate service lapses to maintain high standards of service to guests
• Assist in tracking of maintenance plans and conduct internal checks to ensure that safety measures are operational and up to date
• Collaborate with all stakeholders to maximize room occupancy and revenue
• Contribute to effective cost management and resource planning including hiring, rosters, and placements, so that financial targets are achieved for the hotels
• Be an excellent mentor and role model. Identify talent, help team members to develop skillsets and encourage continuous learning. Build a positive work environment to keep motivation levels high

Requirements

• Bachelor’s degree in Hotel Management or related field
• Minimum 3 years’ experience in a similar capacity in an integrated resort or established Hotel with more than 500 guest rooms
• Excellent track record in leading a large hotel team encompassing front office, call center, housekeeping, guest services and concierge
• Possess strong leadership qualities, and able to motivate a team with diverse backgrounds. Strong communicator with excellent management skills
• A team player with strong business acumen and solutions-oriented, good presentation skills, creative, resourceful and results driven
• Proficient with Microsoft Office tools
• Adaptable to a fast-paced and dynamic work environment