Total 11 job vacancies by Reed Talent Solutions

Lead Delivery Manager/Lead Scrum Master

c. £85,000 per annum

Bedford Based (occasional travel to London)

Hybrid Working

Permanent

As the Lead Delivery Manager, you will be an experienced professional who can lead a team of other delivery manager practitioners. There are currently four MaPS delivery managers, assigned to continuous improvement and project work in cross functional teams, who will report to you.

The Lead Delivery Manager will own the community of practice for the discipline at MaPS which also includes 3rd party colleagues. You will support professional development and continuous improvement of your community.

The Lead Delivery Manager will collaborate closely with peers in Technology, Change, Product, Engineering and User-Centred Design Teams to achieve our delivery goals and improve performance. You will also support in developing the digital maturity of the organisation.

You will be the Operational Contract Manager for MaPS Digital Delivery Partner and be responsible for the recruitment and onboarding of the right people to the right teams.

You will be asked to work with other lead roles to promote effective cross-functional delivery. You will be a skilled team leader who can confidently communicate the value of the role to digital and non-digital stakeholders and be credible and influential across departments.

Here is an insight to Money and Pension Service:

At the heart of the Money and Pensions Service are our values – caring, connecting and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people to come and work for us, but we need people who align themselves to our values.

We care about our colleagues and people whose lives we are here to transform, we will transform lives through our ability to make positive connections, and we are committed to transforming lives and make a positive societal impact.

By fostering our values, we are very proud of the inclusive working environment that we have created. We are committed to attracting people of all backgrounds, we want our colleagues to reflect our customers and the people we assist.

In this role you will be responsible for the following;

• Lead a team of Delivery Managers, providing them with frequent feedback and coaching to support their development needs.
• Perform a Leadership role in quarterly planning events, Scrum of Scrums, Delivery Management Community of Practice and other forums
• Proactively managing dependencies, overcoming obstacles and removing or mitigating against constraints and blockers
• Operational Contract Manager for MaPS Digital Delivery Partner contract
• Collaborate with Technology colleagues to ensure a seamless transition of products into support and implement quality assurance gates to minimise production incidents
• Championing agile delivery across the organisation and leading a community of practice which includes MaPS employees, contractors and 3rd party partners.
• Ownership of onboarding 3rd party resources into MaPS delivery methodology and ways of working.
• Managing risks and budgets to deliver the best possible value for money.
• Ensuring that teams have psychological safety to enable them to perform
  

This is not an exhaustive list of duties. The need for flexibility, shared accountability and team working is required, and the role-holder is expected to carry out any other related duties that are within the employee's skills and abilities whenever reasonably instructed.

Role details;

• Work with the Senior Product Lead and the Product team to ensure that delivery teams are operating as effectively as possible.

• Adopt a forward look at roadmaps and plans and adjust the delivery strategy accordingly in order to migrate risks and establish confidence.

• Work with the Chief of Development to manage our 3rd party suppliers and to ensure MaPS receives an exceptional level of service and high level of collaboration.

• Engage with Change and Planning colleagues to implement and shape the digital teams that are required to support MaPS strategic objectives.

• Support Programme and Project Managers in reporting and delivering against their plans.

• Present to large and small groups on Delivery Management and champion the work of the community.

• You will be comfortable in a fast-paced environment and an authentic leader for your team and within the Technology and Change directorate.

• The Lead Delivery Manager will be adept at building relationships across directorates and managing Stakeholders.

• An important part of the role is communicating between technical and non technical colleagues and enabling the team to do the same.

• You will be comfortable operating in an environment where many of the teams are blended to include MaPs and supplier colleagues – ie. “rainbow” teams.

• The Lead Delivery Manager will have a good understanding of the Product Lifecycle as it applies to government organisations and will have a passion for process improvement to drive efficiency in teams.

Please note that this requirement is between the DDaT framework roles of Senior Delivery Manager and Head of Agile Delivery Management. Read more here: https://ddat-capability-framework.service.gov.uk/role/delivery-manager

You will need to demonstrate the following skills and experience;

• 4 years+ experience leading Agile teams throughout the product lifecycle (must be certified in Agile).
• People leadership and line management experience.
• Demonstrable evidence of planning large Agile deliveries.
• Able to manage a diverse group of internal and external stakeholders.
• Stay current with industry trends, landscape changes and new technologies to identify new opportunities.
• Strong team leadership and experience with working cross functional teams, including collaborating with peers and other community of practice leads to plan and manage delivery.
• Experience of managing contracts and external stakeholders. ideally in a government organisation.
• Experience ideally in a government organisation would be beneficial.

About MaPS
At MaPS, we help people – particularly those most in need – to improve their financial wellbeing and build a better, more confident future. Working collaboratively across the UK, we make sure customers can access high-quality money and pensions guidance and debt advice throughout their lives, however and whenever they need it.

At the heart of the Money and Pensions Service are our values – caring, connecting and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people in and around Bedford to come and work for us, but we need people who align themselves to our values: -
• Caring - We care about our colleagues and people whose lives we are here to transform.
• Connecting - We will transform lives through our ability to make positive connections.
• Transforming - We are committed to transforming lives and make a positive societal impact.


Our inclusive working environment
By fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds.

We work hard to ensure that we have a progressive approach to inclusion, equity and belonging. We really do want our colleagues to “bring their whole selves to work.”

By way of brief example, we have an enviable ethnic diversity mix, equal gender balance with a zero mean gender pay gap and thriving colleague and ally networks, including LGBTQ+, neurodiversity, women’s health, men's health, ethnicity, and diversity.

What Money and Pensions Service can offer you?
• Generous Annual Leave – 30 days plus Bank Holidays
• Pension scheme – contributions matched 2 to 1 (up to 10% of your salary)
• Interest-free loan to help you buy season tickets for buses and trains
• Cycle to work Scheme
• Subsidised eye test & flu jabs
• Life assurance scheme
• Give as you earn scheme
• Employee assistance programme (EAP)
• PAM Assist and PAM Life scheme (Wellbeing)
• Enhanced family and sick pay
• Paid volunteering (2 days a year)
• Recognition Scheme
• Discounts portal to numerous retailers

At MaPS, we take pride in our flexible approach to work. Most of our roles can operate on a hybrid basis with a minimum of 2 days in the office per week. Hybrid working is a voluntary, noncontractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business needs.

Job Reference: MaPS00700
Close Date: 22/11/2024

Proud member of the Disability Confident employer scheme

Senior Relationship Manager (Money Guiders)
c.£60,000 per annum
Bedford
Fixed Ter Contract (12 months)
Hybrid Working

Are you passionate about financial guidance and building lasting partnerships? Look no further! MaPS are seeking a dynamic Senior Relationship Manager to join their Money Guiders team. As a champion of financial well-being, you’ll work closely with MaPS valued partners, using the Money Guidance Competency Framework to map their existing services, identify skills gaps, and elevate the quality of guidance they provide. Your consultative approach will empower partners to deliver sustainable, impactful services, while your ability to drive operational improvements, will help shape the delivery of our partnership activities into the future. If you thrive in a strategic, collaborative environment and want to make a difference, apply today!

You’ll be part of a dynamic team dedicated to helping people across the UK improve their financial wellbeing.

This role will support the Strategic Partnerships Lead in the management and ongoing improvement of operational delivery, whilst also significantly contributing to the development and strengthening of existing partner relationships, as well as building new ones with potential programme partners.

Role Overview
The Senior Relationship Manager will report directly to Strategic Partnerships Lead. In this role, you will be responsible for:

• Take key account management responsibility for an existing portfolio of Money Guiders Programme Partners, building strong and lasting relationships whilst also identifying and progressing opportunities for new partnerships.
• Provide long term consultative support to programme partners, helping them to develop and deliver sustainable money guidance services, and increasing the breadth, depth and quality of the guidance that they deliver.
• Support the Strategic Partnerships Lead to develop the partner strand and ensure it progresses in line with strategic and scale up planning.
• Working closely with the UK Partnerships team at MaPS to engage with new potential partner organisations, and to manage ongoing relationships with Money Guiders programme partners
• Ensure programme partners are fully aware of all programme components, and championing the benefits of them aligned to partner needs.
• Capture and provide insight, intelligence and feedback from Programme Partners to inform the future development of the programme.
• Keep abreast of the complex and diverse systems within which the Money Guiders partner organisations and practitioners operate at a strategic, policy and practice level
• Working collaboratively with Money Guiders Leads and Operations Managers, to continuously improve the operational delivery of the programme, with a focus on relationship management activities.
  • Review, develop, improve, and as appropriate, introduce and embed systems and processes into current ways of working
  • Support data sharing requirements, including taking responsibility for Data Sharing Agreements with Money Guiders Partners.
  • Review and update programme collateral, working with our Programme Co-ordinator to manage and maintain version / change control.
• Work closely with our Programme Co-Ordinator to ensure the effective and efficient delivery of Money guiders partner practitioners’ induction sessions.

Skills and Experience Required
To excel in this role, you will need to demonstrate:

• Exceptional relationship management skills and the ability to deal with people at all levels, with demonstrable experience and track record in a similar role of key account management, partnership or relationship management.

• Experience of strategic partnership development with external partners, working towards shared goals and actions, with the ability to work with a range of sectors including commercial, public sector and third sector

• A proven ability to influence external organisations to gain buy in and engagement.
• Understanding of businesses, third sector and public sector challenges and priorities.

• Ability to work autonomously and manage/ influence others to meet deadlines and required standards.
• Excellent written, communication and presentation skills
• Strong organisational, time management and planning skills.

• Strong team player capabilities enjoying matrix working.

• Experience of managing process, systems and data & driving operational improvement in the delivery of services.

About Us

Money Guiders aims to improve the quality of money guidance being delivered through
others to those in need across the UK.
We do this through providing free professional development to organisations or practitioners
who talk to their customers and service users about money. A key part of this initiative is to
bring on board, support and maintain relationships with our growing number of Programme
Partners across the UK. We currently have 250 diverse organisations signed up as Partners,
ranging from a wide variety of sectors including Housing, Health, Social Care, Local
Government, Advice services etc.

The Money and Pensions Service (MaPS) is based in Bedford, in a recently renovated modern office. This is a wonderful opportunity for you to become an integral part of a dynamic organisation, working to help people across the UK.

At the heart of the Money and Pensions Service are our values – caring, connecting, and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people to come and work for us, but we need people who align themselves with our values:

• Caring
  We care about our colleagues and the people whose lives we are here to transform.
• Connecting
  We will transform lives through our ability to make positive connections.
• Transforming
  We are committed to transforming lives and making a positive societal impact.

Our Inclusive Working Environment
By fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds. We work hard to ensure that we have a progressive approach to inclusion, equity, and belonging. We really do want our colleagues to “bring their whole selves to work.”

Our colleague and ally networks encompass LGBTQ+, neurodiversity, women’s health, men’s health, ethnicity, and diversity.

What We Offer

• Generous Annual Leave – 30 days plus Bank Holidays
• Pension scheme – contributions matched 2 to 1 (up to 10% of your salary)
• Interest-free loan for season tickets for buses and trains
• Cycle to work Scheme
• Subsidised eye tests & flu jabs
• Life assurance scheme
• Give as you earn scheme
• Employee assistance programme (EAP)
• PAM Assist and PAM Life scheme (Wellbeing)
• Enhanced family and sick pay
• Paid volunteering (2 days a year)
• Recognition Scheme
• Discounts portal to numerous retailers

Flexible Working
At MaPS, we take pride in our flexible approach to work. As standard, we work on a hybrid basis with a minimum of 2 days in the office per week. Hybrid working is a voluntary, non-contractual arrangement and our headquarters in Bedford will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business needs, but personal and other relevant circumstances will also be considered. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.

Career Development
In MaPS, we take career development seriously. We actively encourage and support applications from our existing MaPS colleagues. However, we do follow the Civil Service Commissioner recruitment principles, which means that you will be required to participate in a full, open, and fair process.

Reserve List
If you are successful at interview, we operate a reserve list where your details will be held for up to 6 months. Should a vacancy come available in that time with the same essential criteria, reserve list candidates will be offered that position with no further assessment required.

Application Process
The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact the Money and Pensions Service via email: recruitment@maps.org.uk. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website.

Job Reference: MaPS00705
Close Date: 27th November 2024

Flexible Working
At MaPS, we take pride in our flexible approach to work. As standard, we work on a hybrid basis with a minimum of 2 days in the office per week. Hybrid working is a voluntary, non-contractual arrangement and our headquarters in Bedford will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business needs, but personal and other relevant circumstances will also be considered. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.

Career Development
In MaPS, we take career development seriously. We actively encourage and support applications from our existing MaPS colleagues. However, we do follow the Civil Service Commissioner recruitment principles, which means that you will be required to participate in a full, open, and fair process.

Reserve List
If you are successful at interview, we operate a reserve list where your details will be held for up to 6 months. Should a vacancy come available in that time with the same essential criteria, reserve list candidates will be offered that position with no further assessment required.

Application Process
The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact the Money and Pensions Service via email: recruitment@maps.org.uk. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website.

Job Reference: MaPS00705
Close Date: 27th November 2024

Proud member of the Disability Confident employer scheme

Senior Relationship Manager (Money Guiders)
c.£60,000 per annum
Bedford
Fixed Ter Contract (12 months)
Hybrid Working

Join us at the Money and Pensions Service (MaPS) as a Senior Relationship Manager. This role offers you the chance to make a significant impact by working collaboratively with Money Guiders Leads and Operations Managers to continuously improve our programme’s effectiveness. Your focus will be on relationship management, operational improvements, GDPR compliance, and supporting our strategic partnerships. If you are ready to make a significant impact and drive the success of our programme, we would love to hear from you!

You’ll be part of a dynamic team dedicated to helping people across the UK improve their financial wellbeing.

Money Guiders aims to improve the quality of money guidance being delivered through
others to those in need across the UK.
We do this through providing free professional development to organisations or practitioners
who talk to their customers and service users about money. A key part of this initiative is to
bring on board, support and maintain relationships with our growing number of Programme
Partners across the UK. We currently have 250 diverse organisations signed up as Partners,
ranging from a wide variety of sectors including Housing, Health, Social Care, Local
Government, Advice services etc.

Role Overview
The Senior Relationship Manager will report directly to Strategic Partnerships Lead. In this role, you will be responsible for:

• Working collaboratively with Money Guiders Leads and Operations Managers, to continuously improve the operational delivery of the programme, with a focus on relationship management activities.

O Review, develop, improve, and as appropriate, introduce and embed systems and processes into current ways of working

O Support GDPR requirements, including taking responsibility for Data Sharing Agreements with Money Guiders Partners and contributing to programme wide data impact assessments.

O Review and update programme collateral, working with our Programme Co-ordinator to manage and maintain version / change control.

• Work closely with our Programme Co-Ordinator to ensure the effective and efficient delivery of Money guiders partner practitioners’ induction sessions.
• Support the Strategic Partnerships Lead to develop the partner strand and ensure it progresses in line with strategic and scale up planning.
• Take key account management responsibility for an existing portfolio of Money Guiders Programme Partners, building strong and lasting relationships whilst also identifying and progressing opportunities for new partnerships.
• Provide consultative support to programme partners, helping them to deliver sustainable money guidance services, and increasing the breadth, depth and quality of the guidance they deliver
• Ensure programme partners are fully aware of all programme components, and championing the benefits of them aligned to partner needs.
• Capture and provide insight, intelligence and feedback from Programme Partners to inform the future development of the programme.
• Keep abreast of the complex and diverse systems within which the Money Guiders partner organisations and practitioners operate at a strategic, policy and practice level
• Working closely with the UK Partnerships team at MaPS to engage with new potential partner organisations, and to manage ongoing relationships with Money Guiders programme partners

Skills and Experience Required
To excel in this role, you will need to demonstrate:
• Exceptional relationship management skills and the ability to deal with people at all levels, with demonstrable experience and track record in a similar role of key account management, partnership or relationship management.

• Experience of managing process, systems and data & driving operational improvement in the delivery of services,
• A proven ability to influence organisations to gain buy in and engagement.
• Understanding of third and public sector organisations- their challenges and opportunities
• Ability to work autonomously and manage/ influence others to meet deadlines and required standards.
• Excellent written, communication and presentation skills
• Strong organisational, time management and planning skills.
• Strong team player capabilities enjoying matrix working.

About Us
The Money and Pensions Service (MaPS) is based in Bedford, in a recently renovated modern office. This is a wonderful opportunity for you to become an integral part of a dynamic organisation, working to help people across the UK.

At the heart of the Money and Pensions Service are our values – caring, connecting, and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people to come and work for us, but we need people who align themselves with our values:

• Caring
  We care about our colleagues and the people whose lives we are here to transform.
• Connecting
  We will transform lives through our ability to make positive connections.
• Transforming
  We are committed to transforming lives and making a positive societal impact.

Our Inclusive Working Environment
By fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds. We work hard to ensure that we have a progressive approach to inclusion, equity, and belonging. We really do want our colleagues to “bring their whole selves to work.”

Our colleague and ally networks encompass LGBTQ+, neurodiversity, women’s health, men’s health, ethnicity, and diversity.

What We Offer

• Generous Annual Leave – 30 days plus Bank Holidays
• Pension scheme – contributions matched 2 to 1 (up to 10% of your salary)
• Interest-free loan for season tickets for buses and trains
• Cycle to work Scheme
• Subsidised eye tests & flu jabs
• Life assurance scheme
• Give as you earn scheme
• Employee assistance programme (EAP)
• PAM Assist and PAM Life scheme (Wellbeing)
• Enhanced family and sick pay
• Paid volunteering (2 days a year)
• Recognition Scheme
• Discounts portal to numerous retailers

Flexible Working
At MaPS, we take pride in our flexible approach to work. As standard, we work on a hybrid basis with a minimum of 2 days in the office per week. Hybrid working is a voluntary, non-contractual arrangement and our headquarters in Bedford will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business needs, but personal and other relevant circumstances will also be considered. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.

Career Development
In MaPS, we take career development seriously. We actively encourage and support applications from our existing MaPS colleagues. However, we do follow the Civil Service Commissioner recruitment principles, which means that you will be required to participate in a full, open, and fair process.

Reserve List
If you are successful at interview, we operate a reserve list where your details will be held for up to 6 months. Should a vacancy come available in that time with the same essential criteria, reserve list candidates will be offered that position with no further assessment required.

Application Process
The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact the Money and Pensions Service via email: recruitment@maps.org.uk. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website.

Job Reference: MaPS00705
Close Date: 28th October 2024

Flexible Working
At MaPS, we take pride in our flexible approach to work. As standard, we work on a hybrid basis with a minimum of 2 days in the office per week. Hybrid working is a voluntary, non-contractual arrangement and our headquarters in Bedford will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business needs, but personal and other relevant circumstances will also be considered. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.

Career Development
In MaPS, we take career development seriously. We actively encourage and support applications from our existing MaPS colleagues. However, we do follow the Civil Service Commissioner recruitment principles, which means that you will be required to participate in a full, open, and fair process.

Reserve List
If you are successful at interview, we operate a reserve list where your details will be held for up to 6 months. Should a vacancy come available in that time with the same essential criteria, reserve list candidates will be offered that position with no further assessment required.

Application Process
The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact the Money and Pensions Service via email: recruitment@maps.org.uk. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website.

Job Reference: MaPS00705
Close Date: 28th October 2024

Proud member of the Disability Confident employer scheme

Portfolio Management Office Manager

c.£64,000 per annum

Bedford

Permanent

Hybrid Working

Join the Money and Pensions Service (MaPS) as a Portfolio Management Office (PMO) Manager and play a pivotal role in driving excellence across MaPS’ Change Portfolio. With your expertise, you’ll support the transformation of their programme and project management practices, ensuring standardisation and best practices. This is an opportunity to contribute to the financial well-being of the UK and make a significant impact.

The PMO Manager will report directly to Senior Programme Manager with a dotted line to the Director of Change. In this role you will be responsible for the following;

• Support the delivery of business case benefits and outcomes, championing best practice project management standards and processes.
• Ensure robust governance and assurance processes are in place, monitoring the effectiveness of controls and ensuring recommendations are implemented.
• Assist in the development of business cases and provide a Change Portfolio view of project and programme budgets, forecasting costs in collaboration with Finance
• Offer a portfolio perspective on resource allocation, aiding in the identification, recruitment, and development of project and programme resources.
• Advise on stakeholder management tools and techniques, providing assurance on their effectiveness.
• Work with the Risk Team to ensure effective management of risks, issues, and dependencies across the Change Portfolio.
• Enforce change management protocols, updating project scope and documentation as required.
• Continue to improve and operate project controls, reporting on progress and status, and disseminating lessons learned across the organisation.
• Identify, develop, and share best practice project management processes, tools, and templates, benchmarking against industry standards.

You will need to demonstrate the following skills and experience;

• Demonstrable experience in playing a leadership role in cultural change and transformation with visible leadership skills.
• Proficiency in planning and organising, with the ability to define and prioritise key components of the Change Portfolio.
• Skilled in risk and issue management, with the capability to identify, monitor, and mitigate risks and issues.
• Experience in dependency mapping and benefits management, with a focus on tracking and realising project benefits.
• A critical thinker and problem-solver, adept at developing strategies to address challenges within the Change Portfolio.
• Data-driven approach, with the ability to influence decision-making and instil confidence across the board.
• Comfortable working with ambiguity, making decisions without a complete picture, and handling risk and uncertainty.

The Money and Pensions Service is based in Bedford and as a key employer in the town we work hard to ensure that we are an active part of the community. This is a great opportunity for you to join us in Bedford and to be an integral part of the Money and Pensions Service team.

We are already forging great relationships with Bedford Borough Council and other local organisations to ensure that we are an active part of the community and fully integrated to play our part in the Government’s “levelling-up” strategy. This is a wonderful opportunity for you to be one of the first colleagues to join us in Bedford and to be an integral part of helping us establish ourselves in the town.

At the heart of the Money and Pensions Service are our values – caring, connecting and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people in and around Bedford to come and work for us, but we need people who align themselves to our values: -

• Caring
  We care about our colleagues and people whose lives we are here to transform.
• Connecting
  We will transform lives through our ability to make positive connections.
• Transforming
  We are committed to transforming lives and make a positive societal impact.

About MaPS

At MaPS, we help people – particularly those most in need – to improve their financial wellbeing and build a better, more confident future. Working collaboratively across the UK, we make sure customers can access high-quality money and pensions guidance and debt advice throughout their lives, however and whenever they need it.

About our people

In our move to Bedford, we aim to attract and retain the absolute best talent, so we can achieve our objectives and continue to make a difference to millions of people’s lives. We are keen to encourage applications from individuals across the whole community with the skills, knowledge, and behaviours for the job, and who show a strong commitment to MaPS’ objectives, values, and vision. It is important to us that we continue our ambition to be a genuinely diverse and inclusive organisation, so that we reflect the people we are here to help.

Our inclusive working environment

By fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds.

We work hard to ensure that we have a progressive approach to inclusion, equity and belonging. We really do want our colleagues to “bring their whole selves to work.”

By way of brief example, we have an enviable ethnic diversity mix, equal gender balance with a zero mean gender pay gap and thriving colleague and ally networks, including LGBTQ+, neurodiversity, women’s health, men's health, ethnicity, and diversity.

What Money and Pensions Service can offer you?

• Generous Annual Leave – 30 days plus Bank Holidays
• Pension scheme – contributions matched 2 to 1 (up to 10% of your salary)
• Interest-free loan to help you buy season tickets for buses and trains
• Cycle to work Scheme
• Subsidised eye test & flu jabs
• Life assurance scheme
• Give as you earn scheme
• Employee assistance programme (EAP)
• PAM Assist and PAM Life scheme (Wellbeing)
• Enhanced family and sick pay
• Paid volunteering (2 days a year)
• Recognition Scheme

Discounts portal to numerous retailers

At MaPS, we take pride in our flexible approach to work. As standard, we work on a hybrid basis with a minimum of 2 days in the office per week. Hybrid working is a voluntary, noncontractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business needs, but personal and other relevant circumstances will also be considered. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.

If you are successful at interview, we operate a reserve list where your details will be held for up to 6 months. Should a vacancy come available in that time with the same essential criteria, reserve list candidates will be offered that position with no further assessment required.

If you’re already a MaPS employee, and as part of our Talent Strategy, we’re committed to strengthening opportunities for our people to learn, grow, progress, and thrive. For many of you, this may be preparing and applying for your next role with us, and we're passionate about ensuring you feel supported throughout your internal recruitment experience. Please get in touch if you want to know more about some of the ways in which we could support you by emailing recruitment@maps.org.uk

Terms and conditions | Money and Pensions Service (maps.org.uk)

To apply for this position, please upload an updated CV and a cover letter (no longer than one page) detailing how you meet the criteria for this role.

Job Reference: MaPS00692

Close Date: 02nd October 2024

At MaPS, we take pride in our flexible approach to work. As standard, we work on a hybrid basis with a minimum of 2 days in the office per week. Hybrid working is a voluntary, noncontractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business needs, but personal and other relevant circumstances will also be considered. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.

If you are successful at interview, we operate a reserve list where your details will be held for up to 6 months. Should a vacancy come available in that time with the same essential criteria, reserve list candidates will be offered that position with no further assessment required.

If you’re already a MaPS employee, and as part of our Talent Strategy, we’re committed to strengthening opportunities for our people to learn, grow, progress, and thrive. For many of you, this may be preparing and applying for your next role with us, and we're passionate about ensuring you feel supported throughout your internal recruitment experience. Please get in touch if you want to know more about some of the ways in which we could support you by emailing recruitment@maps.org.uk

Terms and conditions | Money and Pensions Service (maps.org.uk)

To apply for this position, please upload an updated CV and a cover letter (no longer than one page) detailing how you meet the criteria for this role.

Job Reference: MaPS00692

Close Date: 02nd October 2024

Proud member of the Disability Confident employer scheme

Senior Product Manager

C. £70,000 per annum

Bedford Based (occasional travel to London)

Hybrid Working

Permanent

As Senior Product Manager, you will assume responsibility for the quality of their products and to own all aspects of definition and ongoing management of the solution. You will use your knowledge of user needs and business goals to determine the approach and set priorities for their delivery teams.

The MaPS Product Delivery team delivers a broad ecosystem digital self-serve tools and services that allows MaPS, and its service delivery partners and stakeholders, to provide digital solutions that meet both their statutory objectives and helps deliver against the longer-term strategic goals and agendas for change. As a part of a delivery team, with a bias for Agile, this role will create and continually improve journeys to deliver customer experiences. to improve financial wellbeing for the whole of the UK

The role holder is the key interface between the strategic and operational stakeholders and the Technology & Change teams and operates as part of a cross functional squad. You will be part of a team responsible for developing, managing, and optimising digital self-serve customer journeys and multi-channel experiences for our organisation.

You will be joining a product team of 6 and you will support the delivery of priority journeys by becoming embedded in the scrum teams and providing the product management expertise required to deliver successful journeys.

You will champion the use of customer insight and data to define new customer experiences to optimise, test and validate existing journeys.

Here is an insight to Money and Pension Service:

At the heart of the Money and Pensions Service are our values – caring, connecting and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people to come and work for us, but we need people who align themselves to our values.

We care about our colleagues and people whose lives we are here to transform, we will transform lives through our ability to make positive connections, and we are committed to transforming lives and make a positive societal impact.

By fostering our values, we are very proud of the inclusive working environment that we have created. We are committed to attracting people of all backgrounds, we want our colleagues to reflect our customers and the people we assist.

In this role you will be responsible for the following;

• Effective collaboration with cross functional teams to design new journeys to satisfy the strategic priorities.
• Ensure delivery plans are appropriate, considering impact on service delivery, front-line MaPS colleagues and customer experience.
• Deliver enhanced customer experience, uplift seen in customer experience and satisfaction as measured by the increase in agreed KPI’s.
• Promote simplification of propositions, processes, as a Product expert throughout the delivery of new journeys or services
• Drive the “build once use many times” approach to deliveries, ensuring consideration is given to how new journeys will work as part of the overall service experience, not just optimised for one journey
• Operate as a primary interface to the wider MaPS programmes, driving digital best practice to facilitate consistent journeys, ensuring they will blend or align with current or planned customer experiences and thinking
• Embed the concept of customer centricity within change processes and governance.
• Assist with the shaping and structuring of projects with a view to maximising customer experience, increasing efficiency and reducing costs, within the required risk metrics and regulatory framework.
• Review, identification and mitigation of risks and dependencies
• Work within management controls, escalating issues and risks as appropriate
• Convert programme and project requirements grouped together into work packages to be delivered by blended teams of in-house and third-party resources from digital delivery partners
• The role holder will work with multiple stakeholders, and use the best digital practices/principles to ensure optimal interpretation and prioritisation of work package grouping

You will need to demonstrate the following skills and experience;

You will need experience of agile delivery, working and contributing to an agile delivery model and be able to coach and lead teams in agile and lean practices. You should have experience in working with backlog management and feature roadmap tools and be proficient in the use of web analytics and performance monitoring tools. You will be able to demonstrate an advanced understanding of design, technology and data principles and experienced in using data and insight to meet the needs of users across a variety of channels.

In addition to this, you will need:

• The ability to understand customer intent to create end to end customer journeys with a broad understanding of UX design
• Strong stakeholder management skills with the ability to engage with senior colleagues as part of a team and to influence decision making and get buy-in from the organisation
• To have a broad understanding of the financial services sector
• To be passionate about customer experience, with a continuous improvement and digital focus
• Excellent knowledge and understanding of mobile apps and services best practice both in financial services and other industries
• Proven in engaging with customers and colleagues to break new ground
• Passionate about understanding user needs and using customer insights and data to create great digital experiences
• Hands-on qualitative and quantitative research experience using a range of techniques (e.g. depth interviews, focus groups, online communities, diary studies and user research) and be able to give direction on which tools or methods to use
• Strong analytical skills, excellent attention to detail and good business judgment.
• Experienced using data tools to create a digital customer journey (analytics, usability systems, AB testing)
• Able to deliver clear hypothesis to fuel UX & Development
• Entrepreneurial and analytical, customer focused and collaborative
• Adaptable to change and able to influence change yourself
• A great communicator and know how to sell an idea, capable to communicating a digital narrative to a broad range of stakeholders through excellent communication, presentation, and interpersonal skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization
• Self-starter who possesses flexibility to work in a fast-changing environment and ambiguous situations

About MaPS

At MaPS, we help people – particularly those most in need – to improve their financial wellbeing and build a better, more confident future. Working collaboratively across the

At the heart of the Money and Pensions Service are our values – caring, connecting and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people in and around Bedford to come and work for us, but we need people who align themselves to our values: -

• Caring
  We care about our colleagues and people whose lives we are here to transform.
• Connecting
  We will transform lives through our ability to make positive connections.
• Transforming
  We are committed to transforming lives and make a positive societal impact.
  

Our inclusive working environment:
By fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds.

We work hard to ensure that we have a progressive approach to inclusion, equity and belonging. We really do want our colleagues to “bring their whole selves to work.”

By way of brief example, we have an enviable ethnic diversity mix, equal gender balance with a zero mean gender pay gap and thriving colleague and ally networks, including LGBTQ+, neurodiversity, women’s health, men's health, ethnicity, and diversity.


What Money and Pensions Service can offer you?
• Generous Annual Leave – 30 days plus Bank Holidays
• Pension scheme – contributions matched 2 to 1 (up to 10% of your salary)
• Interest-free loan to help you buy season tickets for buses and trains
• Cycle to work Scheme
• Subsidised eye test & flu jabs
• Life assurance scheme
• Give as you earn scheme
• Employee assistance programme (EAP)
• PAM Assist and PAM Life scheme (Wellbeing)
• Enhanced family and sick pay
• Paid volunteering (2 days a year)
• Recognition Scheme
• Discounts portal to numerous retailers

At MaPS, we take pride in our flexible approach to work. Most of our roles can operate on a hybrid basis with a minimum of 2 days in the office per week. Hybrid working is a voluntary, noncontractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business needs.

Job Reference: MaPS00649
Close Date: 02/09/2024

Proud member of the Disability Confident employer scheme

Workforce and Planning Manager

c.£65,000 per annum

Bedford

Permanent

Hybrid Working

Are you a strategic thinker with a passion for optimising resources and driving performance? MaPS are seeking a dynamic Workforce and Planning Manager to join the team and lead the resourcing and planning efforts. Reporting directly to the Head of Guidance Services and Customer Protection Strategy, you will play a crucial role in ensuring the services are efficiently resourced and performance management systems are robust and effective.

The Workforce and Planning Manager will report directly to the Head of Guidance Services and Customer Protection Strategy. In this role you will be responsible for the following;

• Ensure accurate and timely performance reporting is provided and used to make key resourcing decisions and organisational reports
• Work closely with Delivery teams, QA Support services and training teams, to ensure all our services are appropriately resourced, taking responsibility for making resourcing decisions based upon use of best available data
• Working with other Service leads, maintain and build upon our performance management reporting, ensuring data is shared with key internal stakeholders and effective and ongoing analysis is undertaken on the delivery of KPIs
• Working with other Service leads, you will take the lead on resource elements of our planning work and ensure we maintain and develop our capacity and demand forecasting capability, working with business intelligence and data teams to ensure approaches are aligned and consistent
• Develop strong, accurate and up to date planning processes around the timing of recruitment and onboarding activity, smoothing activity peaks and ensuring that any resources required to support activity are within peoples workplans and appropriately supported
• Providing expert advice and guidance on how any transformation may impact what and how we deliver to our customers and any implications this may have on how we think about resource allocation
• Ensure workforce and resource management issues and risks are captured within the overall risk monitoring processes
• Liaise with departments across the organisation to ensure timely decision making on recruitment issues and equipment
• Provide support to Service leads, business support coordinators and shift supervisors, ensuring BAU commitments are maintained and any new issues arising from the growth in new staff are identified, escalated and addressed as appropriate
• Lead work with the operational teams to put in place new workforce management and resource solution – enabling opportunities for colleague involvement from colleagues across the team
• Work closely with Outsource resource teams to ensure third part delivery is audited and supported in a way that achieves the most out of our budgets and resourcing

You will need to demonstrate the following skills and experience;

• A proven track record of collaborative working; with the ability to demonstrate sound and sensitive judgement.
• Experience of operating in a busy multi-channel customer facing environment
• A strong understanding of service delivery particularly in complex areas with high performing teams, with experience of managing and supporting change
• Highly experienced in the development and management of shift systems, workforce planning and forecasting
• Experienced and comfortable with using data with an ability and understanding of using systems to manage multiple data sources to inform direction
• Accustomed to using a range of reporting tools, systems and software
• Able to manage a diverse and sometime competing portfolio
• The effectiveness and credibility to operate at a senior level, shaping and giving authoritative advice and input in the development of our services.
• A strong understanding of developing and promoting a positive workplace culture, staff wellbeing and motivating teams
• Experience of operating in a matrix environment – motivating teams in the development and delivery of propositions
• A highly experienced and collaborative leader and line Manager

The Money and Pensions Service is based in Bedford and as a key employer in the town we work hard to ensure that we are an active part of the community. This is a great opportunity for you to join us in Bedford and to be an integral part of the Money and Pensions Service team.

We are already forging great relationships with Bedford Borough Council and other local organisations to ensure that we are an active part of the community and fully integrated to play our part in the Government’s “levelling-up” strategy. This is a wonderful opportunity for you to be one of the first colleagues to join us in Bedford and to be an integral part of helping us establish ourselves in the town.

At the heart of the Money and Pensions Service are our values – caring, connecting and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people in and around Bedford to come and work for us, but we need people who align themselves to our values: -

• Caring
  We care about our colleagues and people whose lives we are here to transform.
• Connecting
  We will transform lives through our ability to make positive connections.
• Transforming
  We are committed to transforming lives and make a positive societal impact.

About MaPS

At MaPS, we help people – particularly those most in need – to improve their financial wellbeing and build a better, more confident future. Working collaboratively across the UK, we make sure customers can access high-quality money and pensions guidance and debt advice throughout their lives, however and whenever they need it.

About our people

In our move to Bedford, we aim to attract and retain the absolute best talent, so we can achieve our objectives and continue to make a difference to millions of people’s lives. We are keen to encourage applications from individuals across the whole community with the skills, knowledge, and behaviours for the job, and who show a strong commitment to MaPS’ objectives, values, and vision. It is important to us that we continue our ambition to be a genuinely diverse and inclusive organisation, so that we reflect the people we are here to help.

Our inclusive working environment

By fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds.

We work hard to ensure that we have a progressive approach to inclusion, equity and belonging. We really do want our colleagues to “bring their whole selves to work.”

By way of brief example, we have an enviable ethnic diversity mix, equal gender balance with a zero mean gender pay gap and thriving colleague and ally networks, including LGBTQ+, neurodiversity, women’s health, men's health, ethnicity, and diversity.

What Money and Pensions Service can offer you?

• Generous Annual Leave – 30 days plus Bank Holidays
• Pension scheme – contributions matched 2 to 1 (up to 10% of your salary)
• Interest-free loan to help you buy season tickets for buses and trains
• Cycle to work Scheme
• Subsidised eye test & flu jabs
• Life assurance scheme
• Give as you earn scheme
• Employee assistance programme (EAP)
• PAM Assist and PAM Life scheme (Wellbeing)
• Enhanced family and sick pay
• Paid volunteering (2 days a year)
• Recognition Scheme
• Discounts portal to numerous retailers

At MaPS, we take pride in our flexible approach to work. As standard, we work on a hybrid basis with a minimum of 2 days in the office per week. Hybrid working is a voluntary, noncontractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business needs, but personal and other relevant circumstances will also be considered. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.

If you are successful at interview, we operate a reserve list where your details will be held for up to 6 months. Should a vacancy come available in that time with the same essential criteria, reserve list candidates will be offered that position with no further assessment required.

If you’re already a MaPS employee, and as part of our Talent Strategy, we’re committed to strengthening opportunities for our people to learn, grow, progress, and thrive. For many of you, this may be preparing and applying for your next role with us, and we're passionate about ensuring you feel supported throughout your internal recruitment experience. Please get in touch if you want to know more about some of the ways in which we could support you by emailing recruitment@maps.org.uk

Terms and conditions | Money and Pensions Service (maps.org.uk)

Job Reference: MaPS00656

Close Date: 28TH August 2024

At MaPS, we take pride in our flexible approach to work. As standard, we work on a hybrid basis with a minimum of 2 days in the office per week. Hybrid working is a voluntary, noncontractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business needs, but personal and other relevant circumstances will also be considered. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.

If you are successful at interview, we operate a reserve list where your details will be held for up to 6 months. Should a vacancy come available in that time with the same essential criteria, reserve list candidates will be offered that position with no further assessment required.

If you’re already a MaPS employee, and as part of our Talent Strategy, we’re committed to strengthening opportunities for our people to learn, grow, progress, and thrive. For many of you, this may be preparing and applying for your next role with us, and we're passionate about ensuring you feel supported throughout your internal recruitment experience. Please get in touch if you want to know more about some of the ways in which we could support you by emailing recruitment@maps.org.uk

Terms and conditions | Money and Pensions Service (maps.org.uk)

Job Reference: MaPS00656

Close Date: 28TH August 2024

Proud member of the Disability Confident employer scheme

Project Manager

c.£62,000 per annum

Bedford

Permanent

Hybrid Working

Are you a qualified Project Manager seeking a role that challenges and rewards in equal measure? Money and Pensions Service (MaPS) is looking for a Project Manager that has a track record in delivering project within the agreed time, cost and quality constraints. We are looking for a Project Manager to support prioritised change initiatives at MaPS and be part of the MaPS change team. This role will provide support on wider business change initiatives to a range of stakeholders.

Job Description:

The Project Manager will report directly to the Senior Programme Manager. In this role you will be responsible for the following:

Day to day management and leadership of the project and the project team. Provide effective leadership and management controls. Set project controls. Design the project structure and organisation appropriate to stage. Set appropriate delivery methodologies.

• Delivery – Create and lead the project to deliver the agreed outcomes within time, cost and quality constraints.
• Budget – Develop the budget and track delivery within budget and work closely with Finance colleagues.
• Resources – Identify skill requirements; and deploy and develop resources. Manage medium sized team.
• Benefits Realisation –Support the project team to ensure project benefits are identified, understood, measured, tracked and owned.
• Stakeholder Management – Identify and manage stakeholder relationships and need for senior level support. Manage internal and external relationships as appropriate.
• Risks, Issues and Dependencies – Identify and monitor project risks, issues and dependencies. Develop mitigating actions and escalate as appropriate. Identify and work with related projects to manage interdependencies.
• Governance – Support effective governance and decision making. Provide reporting and engage in mechanisms that hold you, as Project Manager, to account for delivery. Provide regular updates to portfolio and SRO on project performance.
• Assurance – Engage with assurance reviews and support action on recommendations.
• Change Management – Ensure effective Change Management processes are in place to agree and document changes to deliverables as agreed with stakeholders.
• Guidance & Support – Provide support, guidance and coaching for the project team. Show commitment to personal development. Promote effective individual and team performance.
• Support Change Function centrally (where required) – Support the central change activities and the development new change processes.
• Project performance and controls
• Business Case – Support the development of Business Cases, with input from specialists as necessary.

This is not meant to be an exhaustive list of duties. The need for flexibility, shared accountability and team working is required, and the role-holder is expected to carry out any other related duties that are within the employee's skills and abilities whenever reasonably instructed.

Skills and Experience:

You will need to demonstrate the following skills and experience:

• Qualified PPM Professional : Project management qualification (PRINCE2, APM etc.)
• Experience of successfully managing projects end to end, on time and to budget.
• A good understanding of change control management.
• Experience of working effectively with wide range of stakeholders across other government departments, directorate/business group lines, government departments and other external partners.
• Experience of securing resources and directing planning, scheduling, resourcing and estimation for complex and large-scale projects.
• Experience of actively managing risk, issues and dependencies, liaising with appropriate stakeholders to mitigate and action appropriately.
• Ability to provide effective leadership and management controls.
• Ability to understand policy and align change delivery, cascading vision and driving delivery objectives through your team.
• Ability to work with ambiguity.

If you’re already a MaPS employee, and as part of our Talent Strategy, we’re committed to strengthening opportunities for our people to learn, grow, progress, and thrive. For many of you, this may be preparing and applying for your next role with us, and we're passionate about ensuring you feel supported throughout your internal recruitment experience. Please get in touch if you want to know more about some of the ways in which we could support you by emailing recruitment@maps.org.uk

How to Apply:

To apply for this position, we kindly request that you submit a cover letter of up to 500 words. Give evidential points against the job description to demonstrate how you are closely aligned to the role and detail why you want to work for the Money and Pensions Service.

Information:

The Money and Pensions Service is based in Bedford and as a key employer in the town we work hard to ensure that we are an active part of the community. This is a great opportunity for you to join us in Bedford and to be an integral part of the Money and Pensions Service team.

We are already forging great relationships with Bedford Borough Council and other local organisations to ensure that we are an active part of the community and fully integrated to play our part in the Government’s “levelling-up” strategy. This is a wonderful opportunity for you to be one of the first colleagues to join us in Bedford and to be an integral part of helping us establish ourselves in the town.

At the heart of the Money and Pensions Service are our values – caring, connecting and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people in and around Bedford to come and work for us, but we need people who align themselves to our values:

• Caring
  We care about our colleagues and people whose lives we are here to transform.
• Connecting
  We will transform lives through our ability to make positive connections.
• Transforming
  We are committed to transforming lives and make a positive societal impact.

About MaPS

At MaPS, we help people – particularly those most in need – to improve their financial wellbeing and build a better, more confident future. Working collaboratively across the UK, we make sure customers can access high-quality money and pensions guidance and debt advice throughout their lives, however and whenever they need it.

About our people

In our move to Bedford, we aim to attract and retain the absolute best talent, so we can achieve our objectives and continue to make a difference to millions of people’s lives. We are keen to encourage applications from individuals across the whole community with the skills, knowledge, and behaviours for the job, and who show a strong commitment to MaPS’ objectives, values, and vision. It is important to us that we continue our ambition to be a genuinely diverse and inclusive organisation, so that we reflect the people we are here to help.

Our inclusive working environment

By fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds.

We work hard to ensure that we have a progressive approach to inclusion, equity and belonging. We really do want our colleagues to “bring their whole selves to work.”

By way of brief example, we have an enviable ethnic diversity mix, equal gender balance with a zero mean gender pay gap and thriving colleague and ally networks, including LGBTQ+, neurodiversity, women’s health, men's health, ethnicity, and diversity.

Information:

The Money and Pensions Service is based in Bedford and as a key employer in the town we work hard to ensure that we are an active part of the community. This is a great opportunity for you to join us in Bedford and to be an integral part of the Money and Pensions Service team.

We are already forging great relationships with Bedford Borough Council and other local organisations to ensure that we are an active part of the community and fully integrated to play our part in the Government’s “levelling-up” strategy. This is a wonderful opportunity for you to be one of the first colleagues to join us in Bedford and to be an integral part of helping us establish ourselves in the town.

At the heart of the Money and Pensions Service are our values – caring, connecting and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people in and around Bedford to come and work for us, but we need people who align themselves to our values:

• Caring
  We care about our colleagues and people whose lives we are here to transform.
• Connecting
  We will transform lives through our ability to make positive connections.
• Transforming
  We are committed to transforming lives and make a positive societal impact.

About MaPS

At MaPS, we help people – particularly those most in need – to improve their financial wellbeing and build a better, more confident future. Working collaboratively across the UK, we make sure customers can access high-quality money and pensions guidance and debt advice throughout their lives, however and whenever they need it.

About our people

In our move to Bedford, we aim to attract and retain the absolute best talent, so we can achieve our objectives and continue to make a difference to millions of people’s lives. We are keen to encourage applications from individuals across the whole community with the skills, knowledge, and behaviours for the job, and who show a strong commitment to MaPS’ objectives, values, and vision. It is important to us that we continue our ambition to be a genuinely diverse and inclusive organisation, so that we reflect the people we are here to help.

Our inclusive working environment

By fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds.

We work hard to ensure that we have a progressive approach to inclusion, equity and belonging. We really do want our colleagues to “bring their whole selves to work.”

By way of brief example, we have an enviable ethnic diversity mix, equal gender balance with a zero mean gender pay gap and thriving colleague and ally networks, including LGBTQ+, neurodiversity, women’s health, men's health, ethnicity, and diversity.

Proud member of the Disability Confident employer scheme

Senior Business Change Manager

c.£75,000 per annum

Bedford

Permanent

Hybrid Working

Are you a Senior Business Change Manager with a flair for navigating complexity? Do you thrive on delivering impactful outcomes in a dynamic environment? Look no further! We’re seeking an exceptional Senior Business Change Manager to lead transformative initiatives at MaPS (Money and Pensions Service).

MaPS is committed to empowering financial well-being for all. As a key player in the financial services landscape, we’re on a mission to create positive outcomes for individuals and communities. Join us in shaping the future of financial services!

As our Senior Business Change Manager, you’ll be at the forefront of driving change across MaPS.

About Us:

Money and Pensions Service has a new opportunity for a Senior Business Change Manager to join a mission driven organisation to help transform the lives of UK citizens.

Just over 12 months ago, MaPS created a single Portfolio and Change with a view to improve maturity in this key department. This new role will be critical in evolving MaPS business change framework, and you will be instrumental in supporting the Head of Change Portfolio to develop the business change service across the Portfolio.

Key Accountabilities

• Leadership and delivery – Provide visible and effective leadership to MaPS on business change management. Lead on developing MaPS business change management framework and business change management planning - to successfully deliver of agreed business change. Introduce best practice on business change management standards, tools and processes. Build strong networks both internally and externally. Assess and understand the impact on stakeholders to improve the likelihood of their adoption of the change.
• Change products - Lead on the creation and introduction of required business change products across MaPS project and programmes. Ensure products are used appropriately by the Project/Programme Managers and Business Leads from across the organisation. Proactively prepare the business for the impact of the agreed changes being delivered and support continuous improvement through the development of the business change strategy and plans.
• Change planning – Create and deliver MaPS business change plan. Develop detailed change impact assessments and secure a shared view of the impacts across areas impacted, multiple project/programme teams and the business area sponsoring by the change. Provide a bridge between projects/ programmes and the business users to ensure that activities are planned and completed to enable the business to implement the agreed change and realise the business benefits. Business change activities will include, amongst others things: communication plans, engagement materials, training needs analysis, contribute to capturing benefits, benefit realisation plans, go-live readiness plans and supporting the transition to BAU.
• Business case – Support MaPS teams in delivering high quality business case content including business change plans to support the realisation of defined benefits, developing change communication plans, and developing business transition plan across multiple years.
• Benefits management – Lead on impact assessments of all MaPS business change activities across the change portfolio. Create an environment that enable the delivery of identified benefits.
• Business Readiness – Lead on the business readiness criteria before approval of these plans or their implementation. Support teams in monitoring business readiness and advice on ‘go/no go’ decision across all business change.
• Change communication – Lead on the business change messaging and development of business change communications requirements across change activities. Coach teams on effective business change communications.
• Stakeholder Management – Identify, classify, and update stakeholder engagement plan. Lead on stakeholder engagement on projects/programmes to ensure they met Business Change requirements.
• Provide direction, guidance and coaching to project/programme/business teams on all aspects of business change management.

This is not meant to be an exhaustive list of duties. The need for flexibility, shared accountability and team working is required, and the role-holder is expected to carry out any other related duties that are within the employee's skills and abilities whenever reasonably instructed.

Essential Criteria

You will need to demonstrate the following skills and experience:

• Change management qualifications (e.g. PROSCI, PMI, APMG) or equivalent.
• Ability to understand new concepts and quickly appreciate what will be needed to deliver the desired outcomes.
• Ability to work with a range of stakeholders with a broad set of experiences and seniority across MaPS.
• Resilience in delivering at pace and to tight deadlines.
• Excellent written and verbal communication skills to ensure the efficient implementation of business change.
• Demonstrable experience of managing complex change activities in an evolving and very complex environment.
• Solid organisation design, service model design and implementation experience.
• Demonstratable experience in setting up and using business change toolkits.
• Deep experience of delivering projects/programmes using agile delivery methods in a waterfall organisational environment. Have a full understanding of projects/programme management responsibility.
• Experienced of coaching colleagues in the use of business change tools, templates and best practice.
• Exceptional stakeholder management. Experience of complex stakeholder management across a diverse range of stakeholders.
• A deep understanding of project/programme management responsibilities and extensive experience of working with complex projects/programmes.
• Be comfortable dealing with ambiguity and able to elicit the necessary information from stakeholder to understand the wider context.
• Experienced of working in an ALB or Government department.

Desirable Criteria:

• An understanding of the interdependencies between technology, creative, operations and business needs, through strong stakeholder management and relationships.
• Able to clearly communicate the goals and path to benefits realisation of the change to the organisation.
• Confidence and credibility to intervene and/or provide constructive challenge to ensure the efficient implementation of business change.
• Budget and cost management experience.
• Business planning and KPI setting and monitoring experience.
• Flexible, collaborative and open working style.

If you’re already a MaPS employee, and as part of our Talent Strategy, we’re committed to strengthening opportunities for our people to learn, grow, progress, and thrive. For many of you, this may be preparing and applying for your next role with us, and we're passionate about ensuring you feel supported throughout your internal recruitment experience. Please get in touch if you want to know more about some of the ways in which we could support you by emailing recruitment@maps.org.uk

The Money and Pensions Service is based in Bedford and as a key employer in the town we work hard to ensure that we are an active part of the community. This is a great opportunity for you to join us in Bedford and to be an integral part of the Money and Pensions Service team.

We are already forging great relationships with Bedford Borough Council and other local organisations to ensure that we are an active part of the community and fully integrated to play our part in the Government’s “levelling-up” strategy. This is a wonderful opportunity for you to be one of the first colleagues to join us in Bedford and to be an integral part of helping us establish ourselves in the town.

At the heart of the Money and Pensions Service are our values – caring, connecting and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people in and around Bedford to come and work for us, but we need people who align themselves to our values: -

• Caring
  We care about our colleagues and people whose lives we are here to transform.
• Connecting
  We will transform lives through our ability to make positive connections.
• Transforming
  We are committed to transforming lives and make a positive societal impact.

About MaPS

At MaPS, we help people – particularly those most in need – to improve their financial wellbeing and build a better, more confident future. Working collaboratively across the UK, we make sure customers can access high-quality money and pensions guidance and debt advice throughout their lives, however and whenever they need it.

About our people

In our move to Bedford, we aim to attract and retain the absolute best talent, so we can achieve our objectives and continue to make a difference to millions of people’s lives. We are keen to encourage applications from individuals across the whole community with the skills, knowledge, and behaviours for the job, and who show a strong commitment to MaPS’ objectives, values, and vision. It is important to us that we continue our ambition to be a genuinely diverse and inclusive organisation, so that we reflect the people we are here to help.

Our inclusive working environment

By fostering our values, we are immensely proud of the inclusive working environment that we have created.The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds.

We work hard to ensure that we have a progressive approach to inclusion, equity and belonging. We really do want our colleagues to “bring their whole selves to work.”

By way of brief example, we have an enviable ethnic diversity mix, equal gender balance with a zero mean gender pay gap and thriving colleague and ally networks, including LGBTQ+, neurodiversity, women’s health, men's health, ethnicity, and diversity.

Benefits

What Money and Pensions Service can offer you?

• Generous Annual Leave – 30 days plus Bank Holidays
• Pension scheme – contributions matched 2 to 1 (up to 10% of your salary)
• Interest-free loan to help you buy season tickets for buses and trains
• Cycle to work Scheme
• Subsidised eye test & flu jabs
• Life assurance scheme
• Give as you earn scheme
• Employee assistance programme (EAP)
• PAM Assist and PAM Life scheme (Wellbeing)
• Enhanced family and sick pay
• Paid volunteering (2 days a year)
• Recognition Scheme
• Discounts portal to numerous retailers

At MaPS, we take pride in our flexible approach to work. Most of our roles can operate on a hybrid basis with a minimum of 2 days in the office per week. Hybrid working is a voluntary, noncontractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business needs, but personal and other relevant circumstances will also be considered. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.

Benefits

What Money and Pensions Service can offer you?

• Generous Annual Leave – 30 days plus Bank Holidays
• Pension scheme – contributions matched 2 to 1 (up to 10% of your salary)
• Interest-free loan to help you buy season tickets for buses and trains
• Cycle to work Scheme
• Subsidised eye test & flu jabs
• Life assurance scheme
• Give as you earn scheme
• Employee assistance programme (EAP)
• PAM Assist and PAM Life scheme (Wellbeing)
• Enhanced family and sick pay
• Paid volunteering (2 days a year)
• Recognition Scheme
• Discounts portal to numerous retailers

At MaPS, we take pride in our flexible approach to work. Most of our roles can operate on a hybrid basis with a minimum of 2 days in the office per week. Hybrid working is a voluntary, noncontractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business needs, but personal and other relevant circumstances will also be considered. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.

Proud member of the Disability Confident employer scheme

Debt Advice Workstream Manager

c.£52,500 per annum

Bedford

Permanent

Hybrid Working

Are you passionate about helping individuals navigate financial challenges? Do you have a background in Debt Advice or Advice Development and Delivery? Look no further! The Money and Pensions Service (MaPS) is offering an exciting opportunity to join our Debt Function. MaPS is committed to enhancing financial wellbeing across the UK. As part of our mission, we aim to provide high-quality debt advice to those in need. We are seeking a dedicated professional to contribute to our strategic approach and make a real impact.

Job Description:

Money and Pensions Service (MaPS) are looking for a Debt Advice Workstream Manager. This is a great opportunity to join a collaborative and welcoming team. As part of the debt function at MaPS, the role will work with the Debt Advice Strategy Manager in the co-ordination and delivery of the workstreams under the MaPS debt advice strategy including the commissioning lifecycle, innovation, and delivery development.

This role will be responsible for the following:

• Day to day support to the debt advice strategy workstreams to deliver the agreed outcomes within time, cost and quality constraints
• Identifying skill requirements and deploy and develop resources to deliver across the debt function
• Identifying and monitoring of risks and issues. Developing mitigating actions and escalating as appropriate.
• Identifying and working with related projects and workstreams to manage interdependencies
• Supporting effective governance and decision making. Provide and maintain reporting mechanisms to account for delivery including the timely and accurate socialisation of key artefacts
• Engaging with assurance reviews and supporting action on recommendations
• Supporting the development of Business Cases, with input from specialists as necessary
• Identifying and managing stakeholder relationships

Key Accountabilities:

• Day to day support to the debt advice strategy workstreams to deliver the agreed outcomes within time, cost and quality constraints
• Identifying skill requirements and deploy and develop resources to deliver across the debt function
• Identifying and managing stakeholder relationships
• Identifying and monitoring of risks and issues. Developing mitigating actions and escalating as appropriate.
• Identifying and working with related projects and workstreams to manage interdependencies
• Supporting effective governance and decision making. Provide and maintain reporting mechanisms to account for delivery
• Engaging with assurance reviews and supporting action on recommendations
• Supporting the development of Business Cases, with input from specialists as necessary.

This is not meant to be an exhaustive list of duties. The need for flexibility, shared accountability and team working is required, and the role-holder is expected to carry out any other related duties that are within the employee's skills and abilities whenever reasonably instructed.

Essential & Desirable Criteria:

You will need to demonstrate the following skills and experience:

• Demonstrable knowledge and experience of planning, monitoring and controlling workstreams including budgeting and resource allocation procedures
• Experience of working effectively with wide range of stakeholders across other government departments, directorate/business group lines.
• Experience of overseeing risk and issue management
• Experience of the debt advice sector and advice development and delivery
• Experience of impact assessing new and complex areas of work
• Experience of day to day management and support of workstreams and/or projects
• Experience of managing or supporting governance forums ensuring timely and accurate socialisation of key artefacts

Desirable:

• Understanding of the commercial lifecycle

If you’re already a MaPS employee, and as part of our Talent Strategy, we’re committed to strengthening opportunities for our people to learn, grow, progress, and thrive. For many of you, this may be preparing and applying for your next role with us, and we're passionate about ensuring you feel supported throughout your internal recruitment experience. Please get in touch if you want to know more about some of the ways in which we could support you by emailing recruitment@maps.org.uk

How to Apply:

To apply for this position, we kindly request that you submit a cover letter of up to 500 words. Give evidential points against the job description to demonstrate how you are closely aligned to the role and detail why you want to work for the Money and Pensions Service.

How to Apply:

To apply for this position, we kindly request that you submit a cover letter of up to 500 words. Give evidential points against the job description to demonstrate how you are closely aligned to the role and detail why you want to work for the Money and Pensions Service.

Proud member of the Disability Confident employer scheme

Operations Manager (Sector Skills: Community)

c.£64,000 per annum

Bedford

Fixed Term Contract (18 months)

Hybrid Working

Are you passionate about making a difference in people’s lives? Do you have experience in managing and delivering high-profile programmes? If so, we have an exciting opportunity for you!

We are looking for an Operations Manager to lead and manage the delivery of Money Guiders, a programme that helps organisations and practitioners across the UK to deliver good money guidance. In this role, you will work collaboratively with the Operations Manager (Sector Skills: Digital Learning) to jointly lead and manage programme delivery.

The Operations Manager will report directly to Sector Skills Network and Communities Lead. In this role you will be responsible for the following;

To lead and manage the delivery of Money Guiders; a learning, development and support programme which helps organisations and practitioners across the UK to deliver good money guidance. An overview of the programme can be found here.

The primary purpose of the job is to lead and manage the Network & Communities workstream which involves the delivery of a significant programme of events, workshops, webinars, training sessions, forums and conferences across the UK, as well as a communications and engagement strategy for a growing network of UK practitioners currently numbered over 7,000. Online community activities and in-person events are facilitated by MaPS and delivered through external suppliers. This role manages the effective delivery of the workstream including a small team, and its integration with other cross-cutting Money Guiders workstreams such as eLearning and Award, Partnerships and system change, evaluation and research, digital and data.

Key Accountabilities

• Lead and manage the delivery of Money Guiders and associated supplier contracts, budget resources, delivery timelines, quality, risks, key stakeholder relationships, internal reporting, impact assessments (e.g. data protection, equalities and vulnerabilities)
• Lead and manage cross-cutting programme objectives including communications, data and information management, external evaluation, research
• Lead and manage the delivery of a high-quality experience for 7,000+ members of the Money Guiders UK Networks, including on-boarding, access to up-to-date knowledge, events, online communities, communications and maintenance of practitioner record.
• Strengthen and grow the UK money guidance practitioner network through management and development of the annual programme of UK Money Guiders events and online community.
• Create and manage programme and project plans to track and monitor delivery against milestones and KPIs
• Manage external supplier contracts and performance against KPIs
• Work with the Commercial team to develop procurement approaches, including tender documents and processes, evaluation of bids, supplier mobilisation and decommissioning
• Manage spend in line with budget, minimising variance, forecasting and accruals, and ensuring timely and accurate Supplier payments to agreed schedules
• Manage continual improvements to systems and processes to optimise quality and efficiency, to mitigate risks and Single Point of Failure and to support business continuity.
• Use monitoring, reporting and evaluation data as an evidence base for service design and specifications
• Responsibility for programme data protection compliance and data management
• Lead and manage governance through working groups, reporting structures and escalation routes
• Lead and manage project teams including internal specialists, external suppliers, and senior stakeholders
• Line manage team members, including some matrix management, setting objectives, monitoring performance, managing training-needs,
• Contribute to strategic and operational planning for future phase of Money Guiders

You will need to demonstrate the following skills and experience;

Essential Criteria

• Senior operational management experience within a complex service delivery environment, including team/ line management.
• Experience of developing practice based learning programmes e.g. Community of Practice, Learning Communities, Peer To Peer, Action Learning, professional training events, workshops, forums, seminars / webinars, (un)conferences etc
• Contract management experience, including knowledge of public sector commercial procurement
• Experience of working in a setting that supports customers in vulnerable circumstances, those most in need, or facing multiple disadvantage.
• Strong project management skills with ability to handle multiple priorities and to help others prioritise
• Skilled in collaborative problem solving, delivering continuous improvement within complex interconnected work programmes; implementing processes that promote efficiency, effectiveness, and quality
• Skilled in monitoring and analysis of management information and working with ongoing evaluation and research data to inform continuous improvement.
• Ability to communicate effectively across a range of internal and external stakeholders and audiences
• Influencing and negotiating skills at all levels; able to challenge constructively and derive shifts in beliefs and behaviours to deliver positive change.

Desirable Criteria

• Knowledge of the money guidance, advice, or skills sectors
• Experience of working on external facing UK-wide programmes

The Money and Pensions Service is based in Bedford and as a key employer in the town we work hard to ensure that we are an active part of the community. This is a great opportunity for you to join us in Bedford and to be an integral part of the Money and Pensions Service team.

We are already forging great relationships with Bedford Borough Council and other local organisations to ensure that we are an active part of the community and fully integrated to play our part in the Government’s “levelling-up” strategy. This is a wonderful opportunity for you to be one of the first colleagues to join us in Bedford and to be an integral part of helping us establish ourselves in the town.

At the heart of the Money and Pensions Service are our values – caring, connecting and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people in and around Bedford to come and work for us, but we need people who align themselves to our values: -

• Caring
  We care about our colleagues and people whose lives we are here to transform.
• Connecting
  We will transform lives through our ability to make positive connections.
• Transforming
  We are committed to transforming lives and make a positive societal impact.

About MaPS

At MaPS, we help people – particularly those most in need – to improve their financial wellbeing and build a better, more confident future. Working collaboratively across the UK, we make sure customers can access high-quality money and pensions guidance and debt advice throughout their lives, however and whenever they need it.

About our people

In our move to Bedford, we aim to attract and retain the absolute best talent, so we can achieve our objectives and continue to make a difference to millions of people’s lives. We are keen to encourage applications from individuals across the whole community with the skills, knowledge, and behaviours for the job, and who show a strong commitment to MaPS’ objectives, values, and vision. It is important to us that we continue our ambition to be a genuinely diverse and inclusive organisation, so that we reflect the people we are here to help.

Our inclusive working environment

By fostering our values, we are immensely proud of the inclusive working environment that we have created.The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds.

We work hard to ensure that we have a progressive approach to inclusion, equity and belonging. We really do want our colleagues to “bring their whole selves to work.”

By way of brief example, we have an enviable ethnic diversity mix, equal gender balance with a zero mean gender pay gap and thriving colleague and ally networks, including LGBTQ+, neurodiversity, women’s health, men's health, ethnicity, and diversity.

The Money and Pensions Service is based in Bedford and as a key employer in the town we work hard to ensure that we are an active part of the community. This is a great opportunity for you to join us in Bedford and to be an integral part of the Money and Pensions Service team.

We are already forging great relationships with Bedford Borough Council and other local organisations to ensure that we are an active part of the community and fully integrated to play our part in the Government’s “levelling-up” strategy. This is a wonderful opportunity for you to be one of the first colleagues to join us in Bedford and to be an integral part of helping us establish ourselves in the town.

At the heart of the Money and Pensions Service are our values – caring, connecting and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people in and around Bedford to come and work for us, but we need people who align themselves to our values: -

• Caring
  We care about our colleagues and people whose lives we are here to transform.
• Connecting
  We will transform lives through our ability to make positive connections.
• Transforming
  We are committed to transforming lives and make a positive societal impact.

About MaPS

At MaPS, we help people – particularly those most in need – to improve their financial wellbeing and build a better, more confident future. Working collaboratively across the UK, we make sure customers can access high-quality money and pensions guidance and debt advice throughout their lives, however and whenever they need it.

About our people

In our move to Bedford, we aim to attract and retain the absolute best talent, so we can achieve our objectives and continue to make a difference to millions of people’s lives. We are keen to encourage applications from individuals across the whole community with the skills, knowledge, and behaviours for the job, and who show a strong commitment to MaPS’ objectives, values, and vision. It is important to us that we continue our ambition to be a genuinely diverse and inclusive organisation, so that we reflect the people we are here to help.

Our inclusive working environment

By fostering our values, we are immensely proud of the inclusive working environment that we have created.The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds.

We work hard to ensure that we have a progressive approach to inclusion, equity and belonging. We really do want our colleagues to “bring their whole selves to work.”

By way of brief example, we have an enviable ethnic diversity mix, equal gender balance with a zero mean gender pay gap and thriving colleague and ally networks, including LGBTQ+, neurodiversity, women’s health, men's health, ethnicity, and diversity.

Proud member of the Disability Confident employer scheme

Corporate Performance and Analysis Manager

c.£57,000 per annum

Bedford

Permanent

Hybrid Working

Are you passionate about driving organizational excellence through performance management? Do you thrive on analysing data, identifying trends, and translating insights into actionable strategies? If so, we have an exciting opportunity for you!

Money and Pensions Service are a dynamic and forward-thinking organisation committed to achieving outstanding results. As a Corporate Performance and Analysis Manager, you’ll play a pivotal role in shaping the success by optimising performance across all levels of the company.

The Corporate Performance and Analysis Manager will report directly to Head of Performance and Planning and manage a team of three analyst specialists. In this role you will be responsible for the following;

• Designing, implementing and communicating the organisation’s performance evaluation strategy
• Being the key organisational adviser on appropriate performance and impact indicators and metrics, and ensuring that all staff, up to and including Executive Directors, understand the performance requirements
• Developing, implementing and managing processes for tracking and reporting progress against corporate performance standards
• Ensuring that the organisation identifies relevant and cost-effective sources to inform performance metrics and gathers high quality, timely and relevant information from these sources.
• Commissioning bespoke measuring products for the organisation and managing contracts with software and other suppliers
• Extracting, interpreting, summarising and communicating key metrics and business insight focusing on the impact of our products and service offerings to customer groups.
• Producing metric-based reports and business analysis that is included in key internal and external publications.
• Ensuring the organisation has in place and uses the most effective strategies, methodologies, networks, systems, and other techniques relevant to performance management.
• Identifying best practice outside the organisation and appropriate sources of benchmarking information
• Achieving effective stakeholder management of relevant insight partners and commentators.
• Timely and relevant analysis of organisational datasets
• Contributing to cross team project working and knowledge sharing

you will need to demonstrate the following skills and experience;

• Influencing skills to ensure the customer is at the heart of business decisions.
• Deep knowledge of developing performance metrics and effectively embedding them into organisations.
• Excellent analytical and problem-solving skills with hands on experience working with complex datasets.
• Proven capability for applying complex analytics and data modelling to business situations.
• Capability in advanced Excel applications (i.e. VBA programming level).
• Strong track record in the creation and maintenance of Access databases.
• Strong track record of providing business analysis reporting through the aggregation of disparate data-streams.
• Proven capability to carry out situation, option and impact assessments, gap analyses and performance reviews.
• Experience of effective knowledge working and sharing approaches.
• Ability to present complex information and interpretation effectively to different audiences (e.g. management, industry groups, customer groups).
• Ability to use PowerPoint or similar to tell a succinct business story.
• People/team management skills and experience

The Money and Pensions Service is based in Bedford and as a key employer in the town we work hard to ensure that we are an active part of the community. This is a great opportunity for you to join us in Bedford and to be an integral part of the Money and Pensions Service team.

We are already forging great relationships with Bedford Borough Council and other local organisations to ensure that we are an active part of the community and fully integrated to play our part in the Government’s “levelling-up” strategy. This is a wonderful opportunity for you to be one of the first colleagues to join us in Bedford and to be an integral part of helping us establish ourselves in the town.

At the heart of the Money and Pensions Service are our values – caring, connecting and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people in and around Bedford to come and work for us, but we need people who align themselves to our values: -

• Caring
  We care about our colleagues and people whose lives we are here to transform.
• Connecting
  We will transform lives through our ability to make positive connections.
• Transforming
  We are committed to transforming lives and make a positive societal impact.

About MaPS

At MaPS, we help people – particularly those most in need – to improve their financial wellbeing and build a better, more confident future. Working collaboratively across the UK, we make sure customers can access high-quality money and pensions guidance and debt advice throughout their lives, however and whenever they need it.

About our people

In our move to Bedford, we aim to attract and retain the absolute best talent, so we can achieve our objectives and continue to make a difference to millions of people’s lives. We are keen to encourage applications from individuals across the whole community with the skills, knowledge, and behaviours for the job, and who show a strong commitment to MaPS’ objectives, values, and vision. It is important to us that we continue our ambition to be a genuinely diverse and inclusive organisation, so that we reflect the people we are here to help.

Our inclusive working environment

By fostering our values, we are immensely proud of the inclusive working environment that we have created.The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds.

We work hard to ensure that we have a progressive approach to inclusion, equity and belonging. We really do want our colleagues to “bring their whole selves to work.”

By way of brief example, we have an enviable ethnic diversity mix, equal gender balance with a zero mean gender pay gap and thriving colleague and ally networks, including LGBTQ+, neurodiversity, women’s health, men's health, ethnicity, and diversity.

What Money and Pensions Service can offer you?

• Generous Annual Leave – 30 days plus Bank Holidays
• Pension scheme – contributions matched 2 to 1 (up to 10% of your salary)
• Interest-free loan to help you buy season tickets for buses and trains
• Cycle to work Scheme
• Subsidised eye test & flu jabs
• Life assurance scheme
• Give as you earn scheme
• Employee assistance programme (EAP)
• PAM Assist and PAM Life scheme (Wellbeing)
• Enhanced family and sick pay
• Paid volunteering (2 days a year)
• Recognition Scheme
• Discounts portal to numerous retailers

At MaPS, we take pride in our flexible approach to work. Most of our roles can operate on a hybrid basis with a minimum of 2 days in the office per week. Hybrid working is a voluntary, noncontractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business needs, but personal and other relevant circumstances will also be considered. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.

The Money and Pensions Service (MaPS) is an arm’s-length body sponsored by the Department for Work and Pensions. This role is to be appointed under MaPS Terms & Conditions. Full details on the T&C’s are found https://maps.org.uk/

Our policy requires that selection for appointment to the MaPS is on merit on the basis of fair and open competition as outlined in the Civil Service Commission's Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact the Money and Pensions Service via email: recruitment@maps.org.uk. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website.

If you’re already a MaPS employee, and as part of our Talent Strategy, we’re committed to strengthening opportunities for our people to learn, grow, progress, and thrive. For many of you, this may be preparing and applying for your next role with us, and we're passionate about ensuring you feel supported throughout your internal recruitment experience. Please get in touch if you want to know more about some of the ways in which we could support you by emailing recruitment@maps.org.uk

Job Reference: MaPS00559

Close Date: 25th February 2024

At MaPS, we take pride in our flexible approach to work. Most of our roles can operate on a hybrid basis with a minimum of 2 days in the office per week. Hybrid working is a voluntary, noncontractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business needs, but personal and other relevant circumstances will also be considered. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.

The Money and Pensions Service (MaPS) is an arm’s-length body sponsored by the Department for Work and Pensions. This role is to be appointed under MaPS Terms & Conditions. Full details on the T&C’s are found https://maps.org.uk/

Our policy requires that selection for appointment to the MaPS is on merit on the basis of fair and open competition as outlined in the Civil Service Commission's Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact the Money and Pensions Service via email: recruitment@maps.org.uk. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website.

If you’re already a MaPS employee, and as part of our Talent Strategy, we’re committed to strengthening opportunities for our people to learn, grow, progress, and thrive. For many of you, this may be preparing and applying for your next role with us, and we're passionate about ensuring you feel supported throughout your internal recruitment experience. Please get in touch if you want to know more about some of the ways in which we could support you by emailing recruitment@maps.org.uk

Job Reference: MaPS00559

Close Date: 25th February 2024

Proud member of the Disability Confident employer scheme