Total 17 job vacancies by Octopus

This is a fixed-term post through March 2025 with the possibility of it being converted to a permanent position.

35 hours per week

CDS is a unique organisation with an unusual mission – to provide, support and promote community-led housing and co-operation – so that more people can shape the things that matter most to them. We are a social landlord in our own right, with more than 820 rented and shared ownership homes. Alongside that, we are the largest co-op services agency in the South East, providing landlord, finance and governance expertise as a service provider to over 30 housing co-ops and their 1,800 homes. We are also a promoter of community led housing, setting aside a proportion of our surplus each year to invest in projects and ideas that can help to scale up the sector to expand the use of co-operation as an effective and empowering business model.

We are looking for a talented individual who is proactive and thrives in a busy environment. You will take ownership of your work and have pride in the estates you manage. You will solve problems for your tenants, getting to know them and working to make their estates a great place to live. Your tenants will trust and value you and will see you as someone who always follows up on what they say. You will join our busy housing services team as someone who is customer-focussed and determined to get things right for our customers. This involves lots of administrative computer work, plenty of communication with residents by phone and email and site visits to the estates on your patch at least once a month.

Our values are:

Unity We work as one team, with one reputation
Trust We thrive to be reliable, fair and to act with integrity Intention
Impact We know why we do things; we have plans and we monitor them
Intention We care about the impact we have on others
Collaboration We achieve more when we work with others
Communication We seek understanding as a basis for win/win solutions
Kindness We are brave and honest, facing difficult issues with empathy
These values drive everything we do, and we expect the same from you.

Apart from the opportunity to make your mark at CDS by serving as a Housing Officer, we offer a competitive salary, bonus scheme and generous benefits. We take our employee engagement seriously and will invest in your development and training.

With pace, energy and enthusiasm, you will be willing to learn new skills and duties, stepping in wherever the team needs help and be comfortable taking accountability for your work, demonstrating your follow through. We’d like you to have unparalleled reliability and organisation, excellent communication skills and have a keen eye for detail, allowing you to closely follow written processes.

You may not have specific experience in housing management, but with some kind of experience in the housing sector, your proven track record of providing excellent customer service and using your problem-solving skills to deliver objectives in a fast-paced setting, you can succeed in this role. If you are a hard-worker who is committed to customers, are a proficient writer and computer user, have an undying positive attitude and can’t help but leave things better than you found them, we really want to hear from you.

We are actively working toward becoming an anti-racist and inclusive organisation, open to challenge and learning in all our work. We are committed to looking for all kinds of talent to build a diverse workforce that represents the people we serve and encourage people from all backgrounds to apply.

Closing date: Monday, 18th November 2024 at 9am

First interviews: Week commencing Monday 25th November 2024 (online)

Permanent – 37.5 Hours per week

We are currently looking to recruit two Senior Quantity Surveyors to join our team within Lovell’s North East region.

Reporting to the Commercial Manager, you will be responsible for the financial cost control and reporting of one or more developments from the Award up to and including completion of client and sub-contract final accounts, recovery / discharge of all retentions.

Applying yourself in a professional environment, you will liaise with clients and subcontractors, having the confidence to go out to projects / properties when required to do so. This position will involve working within a busy Quantity Surveying department on new build and refurbishment schemes.

As an experienced Senior Quantity Surveyor, you will hold a formal qualification such as HNC in a relevant subject, with previous substantial quantity surveying experience within the construction industry. Client-driven, with experience in housebuilding, you’ll hold a valid CSCS Card which is essential to the role. Candidates will have strong decision making and communication skills, as well as having experience of managing teams and be able demonstrate strong leadership and the ability to develop a small team.

Benefits

Holidays - 26 days
Life Assurance
Pension
Private medical insurance
Ability to purchase additional holiday
Access to discount portal
Cycle to Work scheme and the Lovell Way to EV
Digital GP
Employee assistance programme
Sharesave scheme
As an Investors in People Gold award employer, Lovell is the UK’s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects.

We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams.

The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.

fice Coordinator - Home Ownership

London Bridge

Up to £27,000

Hyde is looking to recruit an Office Coordinator (Home Ownership).

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

As an Office Coordinator (Home Ownership) at Hyde, you’ll provide a high quality and comprehensive support service to the Home Ownership Team (HOT) reviewing, allocating and monitoring workload and correspondence from multiple sources.

You’ll also provide a coordinated operational support function across the team, specialising in Homeowner frameworks relating to management, legislative requirements, and financial activities.
Responsibilities

Primarily responsible for the management of all incoming correspondence to HOT, ensuring all contact is recorded accurately using internal system's and all correspondence is assigned and responded to appropriately in line with any relevant organisational procedures, completion timescales and/or statutory requirements.
Work with internal teams to assist with data entry, monitoring Homeowner information, implementing agreed system adjustments as necessary and highlighting any areas of concern to the Home Ownership Management Team (HOMT).
Generate HOT’s key performance indicators for the HOMT as and when required, using accurate and relevant data for wider Group reporting.
Responsible for HOT Income Management including payment management, banking, and team income reconciliation.
Maximise HOT’s income, overseeing and reviewing income management and other financial processes, helping to ensure minimal spend, maximum collection and correct allocations in all instances.
Contribute to HOT Management procedure reviews, acting as the support specialist within the team, providing additional support and training to HOT colleagues as required.
Work in collaboration with the wider Customer Operations and Digital Services department and other relevant business units across the Group, aiming for efficiency and continuous improvement to HOT’s service provision to enhance the experience of Hyde’s Homeowners.
Key Skills & Experience

Knowledge of MS Office software
Excellent communication and interpersonal skills
Organised with the ability to prioritise and multi-task
Reliable with patience and professionalism
Knowledge of office management systems and procedures
We offer a great flexible benefits package, the ability to engage in flexible working, 26 days annual holiday and a 35-hour working week and the opportunity to work for an organisation whose social purpose is to help provide people with a home.

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.

1x Permanent, Full Time position covering North Region (Yorkshire)
1x Permanent, Full Time position covering West Midlands/Southwest area

Do you want to help build affordable, quality homes for those who need it most and build your career at the same time?

Are you interested in starting a career in affordable housing development or looking for a new challenge?

If this sounds like you, keep reading.

At Stonewater, we have some of the most significant growth targets in the sector and we’re looking for a Project Officer to help support to drive forward our development programme.

We understand how desperately these new homes are needed and our second strategic partnership with Guinness and Homes England has secured a further £250m, to build 4,180 additional affordable homes by 2029, giving us the long-term security we need to focus on building quality homes for those who need them most. We’ve built a strong platform to deliver our goals, making this a fantastic time for new colleagues to join our organisation and be part of our next phase. Our targets are significant and mark us as one of the biggest developing Housing Associations in the country, with a ground breaking approach to environmental standards. But, it’s not just numbers. Our staff truly live our values and are able to fully bring their whole selves to work every day. Putting customers at the heart and working in a collaborative, proactive and solution-focussed way makes our colleagues our biggest asset.

If this sounds like an organisation and team that you want to be part of, we want to hear from you.

Although this is a home based role, it will involve some occasional travel to development sites, therefore we ask that you are located within the region and must have a valid driver’s license.

The ideal candidate will:

Have an interest in or knowledge of housing is preferred, especially affordable housing.
Be confident, independent, and pro-active in your approach to your work and relationships with colleagues.
Have a customer focussed approach to your work.
Have excellent administrative and problem-solving skills.
Have excellent communication skills, both written and verbal and a keen eye for detail.
Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.

Discover Stonewater:

Stonewater is a leading housing provider. We manage around 39,000 homes, serving 82,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.

Our mission is to provide quality homes and services for people whose needs are not met by the open market.

We’re looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.

We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.

Are you ready to #DiscoverStonewater?

Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

Hyde is looking to recruit an Accountant.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

As an Accountant at Hyde, you will be working within the Finance Business Support team to assist in providing financial support and accurate financial information to the business.

Responsibilities

Produce accurate monthly financial performance information.
Deliver annual budgets and in-year forecasts in line with Group timelines.
Prepare and load accurate monthly journals.
Conduct financial reconciliations of key income and cost areas.
Support team members in financial analysis and advice to Business Managers.
Review and submit balance sheet reconciliations, managing any potential risks.
Skills and Experience Required

Numeracy and data analysis skills.
Competent use of Excel.
Experience in journal preparation.
Familiarity with financial systems.
Previous accounting experience.
Benefits

A fantastic pension
Life assurance
Great holidays
An award-winning flexible benefits package
Volunteering days
Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.

Park Street

Hyde is looking to recruit a Customer Care Administrator

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

As a Customer Care Administrator, you will be working within the Product Quality Team to provide an efficient, flexible and professional customer service function.

Responsibilities

Provide an excellent customer focused front line service along with managing the customer journey on behalf of the Product Quality Team and Hyde to their new purchasers and those renting newly built homes.
Act as first point of contact for residents ensuring any requests, queries and problems associated with their new build homes are resolved in a manner that improves overall customer satisfaction/experience.
Organise, schedule and co-ordinate appointments with both external and internal stakeholders across the business, ensuring a smooth operation timetable.
Work in collaboration with external build contractors, Construction Project Managers, Sales and Marketing Teams and other internal Hyde departments to deliver high standard of service to all customers moving into their newly built properties.
Raise any non-compliance or process failures with Managers as set out in the Risk management framework, encompassing Health & Safety, Data Protection and management controls or compliance with all statutory, regulatory and policy requirements.
Skills and Experience Required

Strong Customer Service skills
Experience working within Admin or Customer Services
Proficient with MS Office
Benefits

A fantastic pension
Life assurance
Great holidays
An award- winning flexible benefits package.
Volunteering days
Hyde operates an agile approach to work, requiring you to be in the office 40% of your time
Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.
Park Street

Hyde is looking to recruit a Customer Care Administrator

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

As a Customer Care Administrator, you will be working within the Product Quality Team to provide an efficient, flexible and professional customer service function.

Responsibilities

Provide an excellent customer focused front line service along with managing the customer journey on behalf of the Product Quality Team and Hyde to their new purchasers and those renting newly built homes.
Act as first point of contact for residents ensuring any requests, queries and problems associated with their new build homes are resolved in a manner that improves overall customer satisfaction/experience.
Organise, schedule and co-ordinate appointments with both external and internal stakeholders across the business, ensuring a smooth operation timetable.
Work in collaboration with external build contractors, Construction Project Managers, Sales and Marketing Teams and other internal Hyde departments to deliver high standard of service to all customers moving into their newly built properties.
Raise any non-compliance or process failures with Managers as set out in the Risk management framework, encompassing Health & Safety, Data Protection and management controls or compliance with all statutory, regulatory and policy requirements.
Skills and Experience Required

Strong Customer Service skills
Experience working within Admin or Customer Services
Proficient with MS Office
Benefits

A fantastic pension
Life assurance
Great holidays
An award- winning flexible benefits package.
Volunteering days
Hyde operates an agile approach to work, requiring you to be in the office 40% of your time
Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.

Stonewater are now seeking a Cyber Security Manager – someone to ensure that IT systems, technology and data are protected by delivering a best practice approach with security measures across business applications and infrastructure. A ‘secure by design’ approach is applied to all new systems and this role helps bolster the organisations approach to cyber security.

It’s a hands-on role – a role where you will have to lead on cyber security for Stonewater and ensure that existing systems and new projects have appropriate security measures in place. The Security team help implement security technologies and remediate security issues and vulnerabilities on existing systems through effective monitoring and reviewing emerging issues from suppliers, vendors and security news sources.

The role of Cyber Security Manager will be at the forefront of cyber security technology and practices, as we evolve as an innovative, digitally focused housing association!

The ideal candidate will:

Hold a recognised security certification such as CISP, CISM, CompTIA Security+ or equivalent.
Have proven experience in a Cyber Security lead or management position.
Have proven technical experience in Cyber Security operations, as well as proven experience in understanding and mitigating cyber risk.
Have broad technical knowledge, covering all aspects of infrastructure, from networking, end user devices through to servers and data centres.
Have strong analytical and problem-solving skills, able to systematically break down complex issues and tasks into manageable pieces.
Be skilled in root cause analysis and able to provide possible solutions to problems.
Have excellent documentation skills and be capable of creating security architecture diagrams where required.
Be able to present ideas in a business-friendly and user-friendly language.
Have proven experience in Network & Cloud technologies.
Have operational, hands-on experience of managing security across the following technologies;
Firewall management including WAF and DDoS protection.
Windows server and client security.
Windows Active Director and group policy.
End Point Protection.
Email protection.
Vulnerability management.
Web Filtering technologies.
Network technologies.
Azure Cloud Security Services, Office 365, Intune, Defender and Sentinel.
Website security.
Mobile device management.

Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.

Discover Stonewater:

Stonewater is a leading housing provider. We manage around 39,000 homes, serving 82,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.

Our mission is to provide quality homes and services for people whose needs are not met by the open market.

We’re looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.

We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.

Are you ready to #DiscoverStonewater?

Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

Principal Lawyer (Housing Management)
London Bridge
Up to £75,000

Hyde is looking to recruit a Principal Lawyer (Housing Management).

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple: by providing customers with a safe and decent home, it allows them to realise their potential, enjoy their environment, and contribute to their community.

As a Principal Lawyer (Housing Management) at Hyde, you will be working within the Legal (Housing Management) team to lead and deliver Housing Management legal services across the Hyde Group. This includes overseeing and conducting all Housing Management litigation cases and providing strategic legal advice to support Hyde’s business objectives.

Responsibilities:

Deliver legal services to the Hyde Group, including handling disputes related to anti-social behaviour, complex arrears possession cases, housing succession matters, access injunction proceedings, judicial review applications, and Equality Act claims.
Meet agreed KPIs and ensure the delivery of management information relevant to the above areas, ensuring value for money.
Design and deliver training to client departments in accordance with the agreed training schedule and business demand.
Act as one of the team leaders within the Legal Team in making recommendations to the Head of Legal (Housing Operations) and the General Counsel on best practice in delivering its objectives and implementing initiatives.
Ensure accurate reporting of legal workstreams, tracking of litigation, fee budgets, and invoicing.
Manage, supervise, and mentor a team of Housing Management Lawyers and other legal staff.
Skills and Experience Required:

Qualified solicitor, Barrister, or Fellow of ILEX with a current practicing certificate in England and Wales, with a minimum of circa 7 years PQE.
In-depth understanding of property law, housing law, tenancy agreements, regulatory compliance, and other relevant legal areas.
Significant experience working as a housing lawyer, preferably with a background in social housing or a related field and managing complex legal cases.
Familiarity with the regulatory environment affecting housing associations, including health and safety regulations, data protection laws, and housing standards.
Proficiency in drafting, reviewing, and negotiating various legal documents such as leases, contracts, and agreements.
Ability to handle and resolve disputes through litigation, arbitration, mediation, or other forms of dispute resolution.
Leadership and People Management Skills: Ability to manage, supervise and mentor a team of staff.
Benefits:

A fantastic pension
Life assurance
Great holidays
An award-winning flexible benefits package
Volunteering days
Diversity and inclusion are integral to the Hyde Group, and we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds, and experiences, and we’re committed to cultivating an inclusive workplace that reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer, and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.

Commercial Administrator

London Bridge

£26,000 - £28,000

Hyde is looking to recruit a Commercial Administrator.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

As a Commercial Administrator at Hyde you will be working within Property Services supporting in various aspects of commercial administration, including contract management, financial oversight, and relationship coordination with subcontractors and property maintenance.

Responsibilities

Issue notice of completion for works when successfully completed.
Liaising with subcontractors to ensure correct invoice process is followed.
Work closely with the finance team to manage subcontractor invoicing and payments.
Raise purchase orders in a timely manner.
Track project costs associated with subcontractor works and contribute to budgetary control.
Skills and Experience Required

Good IT Proficiency, including MS packages
Previous experience working within a commercial environment in housing
Able to work with a high volume workload
Excellent eye for detail
Knowledge of Nat Fed Code book v6.1 & v7.1
Benefits

A fantastic pension
Life assurance
Great holidays
An award-winning flexible benefits package.
Volunteering days
Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.

Here at Stonewater, we are seeking an experienced Executive Assistant to our Chief Officer of Safety, Assets & Sustainability.
Within this role, you will provide a proactive and strategic approach to managing the Chief Officer’s commitments in a fast-paced environment and you will thrive on owning and managing multiple tasks/projects at any one time. Tasks include time, diary and travel management, meeting organisation, project coordination and managing incoming and outgoing communications. You will provide an organised and diligent approach to providing information flows, presentations, reports, as well as providing high quality support to relevant Panel, customer, partner and stakeholder meetings.

You will need to be able to work autonomously and have exceptional communication skills to interact with colleagues (at all levels), customers and stakeholders. Confidential information will need to be handled with discretion.

The Executive Assistant will also research, prepare and present material and information relevant to the Chief Officer’s work programme and draft written communications to colleagues, customers and stakeholders in response to contact on specific sensitive matters.

The ideal candidate will:

Have proven experience as an Executive Assistant, providing support at Executive level or above for 5+ years (ideally within a similar sector, Registered Provider or in a Repairs and Maintenance setting).
Ideally hold a relevant qualification such as a degree or equivalent in Business Administration.
Be able to work pro-actively at pace and under pressure to meet objectives and targets.
Comfortable managing a range of conflicting demands and deadlines.
Have strong organisational skills including the ability to plan and priortise own work and manage tasks and projects.
Able to prepare for meetings, take minutes and circulate records of meetings.
Have critical thinking and problem-solving skills.
Have the ability to develop, proof read and edit reports and documents.
Have excellent knowledge of Microsoft 365 applications; Word, Excel, PowerPoint & Teams.
Be highly methodical with a keen eye for detail.
Be able to build credible relationships, influence and advise stakeholders and communicate well at all levels.
Understand, and be committed to, confidentiality.
Be flexible and able to travel nationwide to meetings, as required.
Be flexible and willing to align work patterns with the needs of the Chief Officer, including working offsite.
Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work document.

Discover Stonewater:

Stonewater is a leading housing provider. We manage around 39,000 homes, serving 82,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.

Our mission is to provide quality homes and services for people whose needs are not met by the open market.

We’re looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.

We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.

Are you ready to #DiscoverStonewater?

Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

12 Month Fixed Term Contract

Here at Stonewater, we are now looking for a Customer Complaints Officer to join our Customer Relations Team, which delivers our customer complaints service.

As our Customer Complaints Officer, you will work with customers, colleagues and contractors to respond to complaints. You’ll use your listening and communication skills to build constructive relationships with customers so you can understand their concerns.

You’ll work with service areas to investigate the issues they’ve raised, and identify whether we’ve made mistakes leading to service failure. You’ll follow the Housing Ombudsman Service’s Complaint Handling Code, ensuring we meet deadlines for acknowledging and responding to complaints. You’ll also be responsible for writing formal responses to customer complaints, using your excellent written communications skills to craft comprehensive and empathetic replies in Stonewater’s tone of voice.

To be successful in this role, you’ll need to demonstrate a passion for customer service, showing sophisticated influencing and negotiation skills. You will be responsive to changing customer needs and be compassionate, managing challenging conversations with customers.

This is a fantastic opportunity for you to bring your passion and energy to specific types of customer enquiries, developing our National service model and helping us to maintain a personal, locally sensitive offer to customers.

The ideal candidate will:

Have proven customer service experience.
Have an understanding of managing complaints in social housing and knowledge of the Housing Ombudsman Service.
Have experience of safeguarding and managing cases involving people who may have a range of specialist and complex needs.
Have strong communication skills and demonstrate an ability to positively influence and negotiate outcomes.
Be proficient in Microsoft Excel.
Skills in adopting new digital solutions and innovations.
Experience of delivering change.
Commitment to innovation, quality, customer service and value for money.
Able to build partnerships, working to meet the needs of customers, handling complex multi-agency relationships.
Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.

Discover Stonewater:

Stonewater is a leading housing provider. We manage around 39,000 homes, serving 82,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.

Our mission is to provide quality homes and services for people whose needs are not met by the open market. Stonewater was one of the first social housing providers in the UK to adopt the Sustainability Reporting Standard (SRS), published by Good Economy. Using the Housing Association’s Charitable Trust (HACT) Value Insight model, we calculated that we made an impact of over £28m during 2022/23. We know that life can be hugely challenging for many of our customers right now, and we are pleased to say that more than 400 customers have been supported into work, education, training and independent living. If you would like to read more please visit: Stonewater's Social Value Report

We’re looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.

We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.

Are you ready to #DiscoverStonewater?

Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

Permanent – Full Time – 37.5 hours

Here at Lovell, we have an exciting opportunity for a Customer Service Co-ordinator to join our Midlands Team in Quinton.

This is a fantastic role for anyone who is keen to progress within the housing industry!

Reporting to our Customer Service Manager, you’ll manage and deliver the administration process relevant to post contract / handover services to purchasers for the completion of defects and release of retentions as appropriate.

It is essential our Customer Service Co-ordinator has previous experience within the housing sector, with a strong customer focus and proven experience of a similar role. With exceptional written and verbal communication skills, you’ll be highly organised and have a keen eye for detail. You’ll be highly motivated, have good problem-solving skills and be fully competent in MS Office. Experience of working in the housing industry isrequired.,

Benefits

Holidays - 26 days
Life Assurance
Pension
Private medical insurance
Ability to purchase additional holiday
Access to discount portal
Cycle to Work scheme and the Lovell Way to EV
Digital GP
Employee assistance programme
Sharesave scheme
As an Investors in People Gold award employer, Lovell is the UK’s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects.

We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams.

The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.

Please refer to the Job Description upon completing your application.

Here at Stonewater, we are seeking a Health & Safety Advisor to provide a pro-active, reliable and effective Health & Safety service that meets business needs.

The role

Are you an experienced Health and Safety professional with the drive and ambition to create safe environments?

A great opportunity awaits you at Stonewater, where you will be given the chance to take on an established role as a Health and Safety Advisor working within the Building Safety & Compliance directorate.

The successful candidate will be responsible for providing assurance monitoring, conducting investigations and inspections; providing advice, guidance that ensures our Health and Safety culture and its risk management systems support a safe environment for all and ISO 45001 management systems.

Working as part of the H&S team, you will advise and support the business to ensure the health, safety and wellbeing of colleagues is at the forefront of everything we do. No two days will be the same for the successful candidate and key duties include:

-Providing competent health and safety advice across a range of services.

-Performing audits, inspections, and investigations.

-Maintaining Health and Safety records.

-Delivering health and safety training.

-DSE compliance assurance.

-COSHH compliance assurance.

-Preparing and presenting reports to Managers and Team Leaders.

-Liaising with colleagues, staff representatives and external bodies.

-Projects and initiatives as required.

The person

It’s a challenging role and well-suited to a dynamic, adaptable, lateral thinker that can work on their own initiative and manage their time effectively. In this role, you will need to be able to work both independently and as part of a team and be able to demonstrate excellent communication, problem-solving skills and provide competent advice.

You will have experience in maintaining health and safety systems, providing competent advice within the sector, as well as holding the minimum of a NEBOSH certificate or equivalent. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, and possession of a valid Right to Work document.

This is a fantastic opportunity to join an organisation that values its employees and provides a rewarding working environment. Come and be part of a team that puts safety first. If this sounds like the perfect role for you, then don't delay in submitting your CV. We are looking for an ambitious, highly motivated individual who is passionate about health and safety and can think outside the box.

Discover Stonewater:

Stonewater is a leading housing provider. We manage around 36,000 homes, serving 78,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.

Our mission is to provide quality homes and services for people whose needs are not met by the open market.

We’re looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.

We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards our Menopause Friendly accreditation.

Are you ready to #DiscoverStonewater?

Stonewater reserves the right to bring the closing date forward should enough quality applications will be received prior to the current closing date.

ondon Bridge

£40,000-£45,000

Hyde is looking to recruit a Performance Data Analyst.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

As a Performance Data Analyst, you will be working within the Operational Analytics department to provide support in all matters relating to The Hyde Group’s analytical requirements, advising on the optimal way forward in line with Hyde’s strategic and operational business plans.

Responsibilities

Responsibilities

Provide analytical expertise and insight into all data relating to Commercial, including rent and service charges, tenancy, home ownership and management services.
Identify key trends and shifts in customer preferences, attitudes, and perceptions.
Engaging with key stakeholders to inform and develop priorities; designing and developing suitable solutions aimed at enhancing overall business performance.
Skills and experience required

At least 2-3 years’ experience in a similar performance data analyst role.
Good level of knowledge in the skills and software relevant for analytics delivery such as Business Objects Web Intelligence, PowerBI, ArcGIS and analytics tools / service on AWS
Previous experience or understanding of housing is advantageous but not essential.
You will be required to pass a psychometric assessment in order to be shortlisted for interview.
Applicants must possess the right to work in the UK. We warmly invite applications from individuals holding working visas; however, please note that we are unable to offer sponsorship at this time.
Benefits

A fantastic pension
Life assurance
Great holidays
An award-winning flexible benefits package.
Volunteering days
Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.

Permanent – Full Time

We are looking to recruit a Gas Supervisor to join our team based in Goldney Road, covering on a full-time basis.

About the Role

Working to deliver the best quality service, you’ll prepare programmes of work, managing operational delivery with agreed budgets, ensuring objects and targets are met. You’ll ensure compliance with our Company Health, Safety and Welfare Policies and Employment Legislations, understanding the Contract and our obligations are met, whilst developing excellent relationships with Client Representatives, Residents and all Stakeholders.

You’ll receive and complete assigned tasks using a handheld device (full training), working efficiently and safety in line with best practise to achieve excellent customer experience.

About You

A qualified Gas Engineer, with excellent knowledge and understanding of NHF Schedule of Rates, you’ll have previous significant technical knowledge within repairs and maintenance in social housing sector and hold SMSTS (Site Management Safety Training Scheme).

The successful candidate will have excellent time management, good IT skills with a range of IT packages and will be proactive and flexible. With good planning, organisational and influencing skills, you’ll have the ability to develop and maintain good working relationships with key stakeholders, whilst ensuring best proactive prevails throughout the project, delivering effective interaction to all clients.

Essential Qualifications Required:

ACS competencies for the work being supervised,
Gas Safe Card,
JIB-PMES CSCS Card Gold or working towards
Extensive experience in service, installation and breakdowns
You must hold a valid full or automatic UK driving licence held for a minimum of 12 months as a company vehicle will be provided (work use only).

Benefits

Profit Share Discretionary Annual Bonus Scheme
26 Days Holiday & Bank Hols
Enhanced Pension Plan
Private Medical Insurance (Including 24hr GP)
Life Assurance
Share Save
Enhanced Maternity & Paternity Pay
Work Perks Discounts & Vouchers
Buy & Sell Holiday
Flexible Working & Flexible Bank Holidays
Cycle to Work
Volunteering (2 days paid)
Learning & Development Opportunities
Extensive Wellbeing Support, including EAP
Loyalty & Values Awards
Funded Professional Subscription
Eye Care Vouchers
About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

MSPS are proud to support the resettlement of armed forces personnel

Please refer to the full Job Description upon completing your application

We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.