Total 10 job vacancies by Internal Revenue Service

WHAT IS THE FACILITIES MANAGEMENT & SECURITY SERVICES (FMSS) DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Facilities Management and Security Services Operations East, Facilities Management and Security Services Operations West.

The following are the duties of this position at the full working level.

• Landscape Management/Snow Removal Duties: Responsible for the daily landscape management program on sites generally 80 acres or less including, but not limited to, grass cutting and edging, tree and shrub pruning/removal, pest and weed control, fertilization, mulching, erosion control, irrigation schedules, seasonal flowers, etc. Pro-actively researches appropriate plant material for geographic area and initiates replanting programs. Prepares and monitors budgets. Coordinates with State or local Departments of Agriculture on pest issues. Maintains required documentation on herbicide and pesticide applications. Independently coordinates removal of stray animals or pests with state or local wildlife management agencies/shelters/contractors. Pro-actively responds to emergency situations. Coordinates with Management Assurance (physical security) to coordinate perimeter landscaping with security requirements. Plans and implements the campus snow removal efforts. Keep upper management advised of campus conditions during snow/ice-related weather events.
• Food Services Duties: Responsible for the daily food services program including cafeteria and canteen providers. Typically sites will have one to five canteens split between one or two canteen vendors. Monitors menu variety, pricing, food temperatures, sanitation procedures and trash disposition. Consults GSA and state agencies for the blind, local health department inspectors and Food and Drug Administration inspectors on cafeteria inspections and resolutions of problems. Consults with state agencies for the blind to provide canteen and/or cafeteria services and resolve problems. Meets with building occupants or employee committees on food service issues. Maintains required documentation on official inspections and problem resolution.
• Recycling/Shredding Duties: Responsible for the daily recycling program, which may include, but not be limited to, office paper, cardboard, aluminum cans, glass, pallets, computer tapes, printer cartridges, etc. Stays current on recycling procedures and rebate prices. Promotes the recycling program to building occupants. Tracks volumes of material by type recycled and any proceeds. May coordinate proceeds to reduce contract costs. Researches, recommends and initiates orders for program support equipment including shredding equipment, recycling bins, and trash collection and movement containers.
• Back-up Support for Energy Management and Utilities Duties: Utilities may include electricity, natural gas, fuel oil, steam and water from one or more providers or transporters. As assigned by the Building Delegation Consultant, receives and monitors the utility invoices; initiates receiving reports to pay utility invoices. Tracks demand, consumption and cost data to aid Building Delegation Consultant in preparing quarterly and Annual Report with Scorecard and narrative. Identifies opportunities to conserve energy and reduce water consumption and shares ideas with management and Building Delegation Consultant. Works under the guidance of the Building Delegation Consultant to coordinate energy audits in accordance with required frequencies and to develop implementation plan for recommendations. Works with Building Delegation Consultant on building occupant Energy awareness campaigns.
• Contracting Officer's Technical Representative (COTR) Duties: Acts as COTR on one or more contracts. COTR duties will vary depending on the size, cost, and criticality of these contracts. Closely follows Procurement-initiated COTR guidelines on working with contractors. Obtains and maintains COTR certification by completing courses timely. Maintains professional relationship with contractors. Initiates funding requests, writes the technical contract Statement of Work and Quality Assurance Surveillance Plan (QASP), prepares the Government Cost Estimate, works closely with the Contracting Officer throughout the solicitation process, develops and monitors timelines/milestones, participates on contract technical proposal evaluation panels and prepares supporting documentation for decisions reached, and coordinates the phase in and closeout of contracts.

WHAT IS THE FACILITIES MANAGEMENT AND SECURITY SERVICES (FMSS)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

5 vacancies will be filled in the following specialty areas:
FACILITIES MANAGEMENT AND SECURITY SERVICES (FMSS) OPERATIONS EAST
FACILITIES MANAGEMENT AND SECURITY SERVICES (FMSS) OPERATIONS WEST

2 Vacancies to be filled in (UT0036) Ogden, UT
1 Vacancy to be filled in (TX2038) Austin, TX
1 Vacancy to be filled in (MA0137) Andover, MA
1 Vacancy to be filled in (TN0052) Nashville, TN OR (TN2709) Franklin, TN

The following are the duties of this position at the full working level.

• Incumbent serves as project leader for the planning, development, coordination, and implementation of major real estate projects that impacts multiple IRS locations and/or organizations. In this role, he/she typically directs at least two (2) project teams responsible for implementing real estate projects impacting over 50,000 square feet of space, involving a project budget of $2 million to $7 million, and generally lasting no more than one to two years in duration. However, some larger and more complex build-to-suit locations or projects could last more than 24 months. Provides key oversight to team members and ensures all project tracking and documentation aspects are completed accurately, thoroughly, and timely.
• Incumbent is responsible for managing the initial design and construction projects awarded under the IRS FMSS REFM Internal Leasing Program by interfacing with the Lessor, GSA and contractors in support of the IRS lease award. The incumbent provides general oversight of the project in cooperation with a GSA representative by managing IRS lease projects for both build-to-suit and existing building alterations from development of the Solicitation for Offer (SFO) to final acceptance of the site. This person may receive a warrant to contract up to $100,000 in alterations work toward project completion.
• Incumbent is responsible for administering an IRS lease following occupancy of the facility and may be designated as the Contracting Officer's Representative (COR). In this capacity, the incumbent is a lease administrator, who handles any lease issues and enforces the provisions of the lease. This may include sending reminder notices of work to be done, requests for corrective action of lease deficiencies, development of "cure" letters for the CO's signature, etc. This person would also coordinate background investigations with the Lessor to ensure compliance with Homeland Security Presidential Directive #12 (HSPD-12) requirements.
• Incumbent is responsible for the planning, development, coordination, implementation, and assessment of major property management projects characterized by extreme complexity/sensitivity as well as broad in scope. Proactively consults with management at all levels to identify/define customer needs and requirements relative to equipment and furniture needs. Communicates workplace standards required in the property management program. Develops creative approaches to problem resolution when resources, space, and/or funding is not available or limited.
• Incumbent provides authoritative technical advice and seasoned policy interpretations pertaining to the availability, acquisition, and use of all forms of property. Takes a leadership role in articulating authoritative technical information and policy areas in discussions among management officials. Serves as key consultant in facilitating the resolution of controversial/sensitive issues through creative methods and techniques.

WHAT IS THE TAXPAYER SERVICES (TS)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: Taxpayer Services Return Integrity and Compliance Services; Refundable Credits Examination
Operations (RCEO).

The following are the duties of this position at the full working level.

• Under the guidance of call site management, the incumbent utilizes on-line tools including Aspect, Customview, Webview, and Electronic Workforce Management (eWFM) to identify and react to real-time telephone staffing issues.
• Monitors and tracks employee time usage through the daily use of Real Time Adherence (RTA). Communicate real-time adherence issues to operation management for immediate resolution and/or to account for the employee by inputting the proper exception into eWFM or similar system.
• Notifies management of operational performance issues such as long wrap up of phone calls, lunch and daily breaks.
• Maintains a log of operational performance issues, staffing, and system problems.
• Monitors adherence to schedule by on-line tool applications.

WHAT IS THE FACILITIES MANAGEMENT AND SECURITY SERVICES (FMSS)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
FACILITIES MANAGEMENT AND SECUIRTY SERVICES (FMSS) OPERATIONS EAST
FACILITIES MANAGEMENT AND SECUIRTY SERVICES (FMSS) OPERATIONS WEST

The following are the duties of this position at the full working level.

• Incumbent serves as project leader for the planning, development, coordination, and implementation of major real estate projects that impacts multiple IRS locations and/or organizations. In this role, he/she typically directs at least two (2) project teams responsible for implementing real estate projects impacting over 50,000 square feet of space, involving a project budget of $2 million to $7 million, and generally lasting no more than one to two years in duration. However, some larger and more complex build-to-suit locations or projects could last more than 24 months. Provides key oversight to team members and ensures all project tracking and documentation aspects are completed accurately, thoroughly, and timely.
• Incumbent is responsible for managing the initial design and construction projects awarded under the IRS FMSS REFM Internal Leasing Program by interfacing with the Lessor, GSA and contractors in support of the IRS lease award. The incumbent provides general oversight of the project in cooperation with a GSA representative by managing IRS lease projects for both build-to-suit and existing building alterations from development of the Solicitation for Offer (SFO) to final acceptance of the site. This person may receive a warrant to contract up to $100,000 in alterations work toward project completion.
• Incumbent is responsible for administering an IRS lease following occupancy of the facility and may be designated as the Contracting Officer's Representative (COR). In this capacity, the incumbent is a lease administrator, who handles any lease issues and enforces the provisions of the lease. This may include sending reminder notices of work to be done, requests for corrective action of lease deficiencies, development of "cure" letters for the CO's signature, etc. This person would also coordinate background investigations with the Lessor to ensure compliance with Homeland Security Presidential Directive #12 (HSPD-12) requirements.
• Incumbent is responsible for the planning, development, coordination, implementation, and assessment of major property management projects characterized by extreme complexity/sensitivity as well as broad in scope. Proactively consults with management at all levels to identify/define customer needs and requirements relative to equipment and furniture needs. Communicates workplace standards required in the property management program. Develops creative approaches to problem resolution when resources, space, and/or funding is not available or limited.
• Incumbent provides authoritative technical advice and seasoned policy interpretations pertaining to the availability, acquisition, and use of all forms of property. Takes a leadership role in articulating authoritative technical information and policy areas in discussions among management officials. Serves as key consultant in facilitating the resolution of controversial/sensitive issues through creative methods and techniques.

WHAT IS THE TS- TAXPAYER SERVICES DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: TS - RICS-Return Integrity and Compliance Services; Refundable Credits Examination Operations (RCEO).

The following are the duties of this position at the full working level.

• Plans and conducts independent examinations and related investigations of a variety of individual and business taxpayers involving complex tax issues and accounting records and typical methods.
• Classifies and screens individual and business tax returns and allowance cases showing changes in tax liability and selects those which have the highest potential for audit.
• Classifies returns received as the result of transfers, special handling requirements, or collateral requests.
• Reviews collection and criminal investigation referrals for examination potential.
• Provides technical support and training as a coordinator of programs between compliance and other departments within the Internal Revenue Service.

WHAT IS THE (FMSS) FACILITIES MANAGEMENT AND SECURITY SERVICESDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
(5) Facilities Management and Security Services Operations East
1 Vacancy (MA0137) Andover, MA
3 Vacancies (TN0005) Memphis, TN
1 Vacancy (NY6466) Cheektowaga, NY

The following are the duties of this position at the full working level.

Operational Oversight of IRS Facilities' Physical Security: Manages a full range of security deliverables for assigned facilities including maintaining and tracking equipment, equipment inspections, repairs, and operating statuses; independently conducting recurring and special security assessments including Facility Security Level (FSL) Risk Assessment and Addendums following Federal Protective Service (FPS) and Interagency Security Committee (ISC) requirements for assigned facilities, reporting on recurring assessments, and implementing corrective actions when required; responding to a broad range of requests from executives, managers, and employees from all IRS business areas regarding such matters as resolving discrepancies in building accesses and overseeing responses by others to routine service requests. At this level, responsibilities typically include multiple assigned facilities with varying levels of complexity including FSL IV and/or V facilities. Reviews Situational Awareness Management Center (SAMC) incidents reports to ensure the appropriate security countermeasures have been implemented to safeguard buildings, property, and IRS personnel. Duties also include conducting annual and/or periodic contract assessments and physical equipment inventories.

Credentialing and Access Management Oversight: Oversees verification of Personal Identification Verification (PIV) cards and ensures cards are programmed with correct facility access and that employee security files contain necessary documentation to support the issuance of the card with such authorizations. May oversee the Separating Employee Clearances (SEC) program, ensuring that IRS property is properly accounted for and returned. Ensures POD access for contractors is based on a policy requirements and access that expires on the ending date of the current contract on which they are employed, ensuring logical access is removed timely and the access card is retrieved. Coordinates with FMSS HQ Access and ID Management to ensure all credentialing and access processes being used in supported facilities are current and accurate.

Project Management: Specialist is responsible for security system design and scope of work (SOW) creation that includes designing, procuring, and managing the installation of physical security countermeasures that are appropriate and that are installed in a manner that complies with all guiding directives. Projects often include high-dollar or state-of-the-art systems. Estimates and verifies the amount of funding required for the completed installation of security countermeasures, attends all project related meetings. Provides security expertise to vendors, customers, and lower graded employees. Administers security equipment manufacturers warranties and maintenance contracts and the associated budgets. Contributes to budget projection process for acquiring and maintaining both national and locally procured maintenance contracts. Implements the budget for security section projects and provides input and guidance on budgetary requirements.

Emergency Preparedness and Planning: Personally prepares and/or assists security chiefs or lower graded employees in the preparation of Occupant Emergency Plans (OEP). Conducts Emergency Evacuation (EED) and Shelter-in-Place (SIP) briefs and drills, as well as Active shooter/active threat training for assigned PODs. Conducts emergency management procedures as they relate to physical security involvement of incident management during an emergency, to include Continuity of Operations (COOP) events. Performs first responder coordination for incident management, and other critical operations as it relates to emergency planning for their assigned POD locations. Provides an appropriate response to emergencies and significant incidents, ensuring significant events are reported to appropriate authorities.

Performs other related duties as assigned.

WHAT IS THE TS- TAXPAYER SERVICESDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services Customer Account Services, Electronic Products & Services Support (EPSS), e-Help Desk Operations, e-Help Desk East, Andover Team 1

The following are the duties of this position at the full working level.

• Distributes and balances the workload among employees in accordance with established workflow or job specialization, assures timely accomplishment of the assigned workload, and assures that each employee has enough work to keep busy.
• Keeps in touch with the status and progress of work, and makes day-to-day adjustments in accordance with established priorities, obtaining assistance from the supervisor on problems that may arise, such as backlogs which cannot be disposed of promptly.
• Gives on the job training to new employees in accordance with established procedures and practices.
• Maintains current knowledge of procedures, policies and directives. Answers questions and provides both classroom and OJT instruction to employees.
• Amends or rejects work not meeting established standards, refers to supervisor questions and any problems that prohibit the employee from meeting performance standards.

WHAT IS THE TS - TAXPAYER SERVICES DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: TS - RICS-Return Integrity and Compliance Services; Refundable Credits Examination Operations (RCEO).

The following are the duties of this position at the full working level.

• Assists managers to develop and execute the operational plan for effective resource deployment across teams; serves as a confidential employee to the manager in monitoring and addressing sensitive and confidential matters including Congressional, statute cases, Treasury Inspector General Tax Administration (TIGTA) referrals, unauthorized access (UNAX), employee tax issues; performance issues, and proposed personnel actions including disciplinary measures; has significant involvement in formulating and effectuating the organization's policies and procedures, including managerial recommendations and dispositions on contractual negotiations, grievances, and related labor management activities; and as necessary determines corrective actions addressing processes and personnel; obtains performance feedback and assesses the performance of team managers and employees; provides evaluative input through appropriate management chain; ensures that taxpayers' rights are upheld and the application of tax law is both consistent and proper.
• Analyzes and evaluates the efficiency and effectiveness of the organization's processing of programs, operations, and accomplishments area-wide/nationwide, apprising the manager of critical items. Provides direction and guidance for program continuity, transition, policy formulation and implementation. Identifies procedural and systemic problems and provides evaluative comments to the manager addressing the performance of the operation's systems, policies, processes and personnel.
• Serves as a resource person for the front-line managers and tax examiners, working various types of cases and priority listings. Resolves the most complex issues/inquiries, citing applicable tax laws when necessary, and determining the methods, techniques or customer actions used/needed to resolve the most challenging and sensitive matters. Communicates these issues/inquiries to those with vested interest to further educate/train tax examiners. Extends/shares information with all site/operation employees on issues that impact case processing. Instructs classes for internal and external customers on all issues, especially in the area of functionally specific programs and procedures. As necessary and on an interim basis, may act for the Manager.
• Serves as a liaison with Appeals, Headquarters, Operation work groups, mid-level management, and site/campus employees. When appropriate coordinates with other operating divisions.
• Reviews and analyzes reports (e.g., Quality Measurement System, Centralized Inventory System, etc) that relate to the division/operation's work-units, employee surveys, customer comments and feedback and other relevant data to develop recommendations and implement improvements. Provides leadership for assigned program areas and as a senior management representative, works in partnership with NTEU to enhance the organization's business results, customer satisfaction, and employee satisfaction.

WHAT IS THE TAXPAYER SERVICES DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services, Customer Account Services, Electronic Filing and Services Support, e-help Desk Operations, e-help Desk East, Team 4

The following are the duties of this position at the full working level:

• Distributes and balances the workload among employees in accordance with established workflow or job specialization, assures timely accomplishment of the assigned workload, and assures that each employee has enough work to keep busy.
• Keeps in touch with the status and progress of work, and makes day-to-day adjustments in accordance with established priorities, obtaining assistance from the supervisor on problems that may arise, such as backlogs which cannot be disposed of promptly.
• Gives on the job training to new employees in accordance with established procedures and practices.
• Maintains current knowledge of procedures, policies and directives. Answers questions and provides both classroom and OJT instruction to employees.
• Amends or rejects work not meeting established standards, refers to supervisor questions and any problems that prohibit the employee from meeting performance standards.

WHAT IS THE FACILITIES MANAGEMENT & SECURITY SERVICES (FMSS) DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Facilities Management and Security Services Operations East, Facilities Management and Security Services Operations West.

The following are the duties of this position at the full working level.

• Landscape Management/Snow Removal Duties: Responsible for the daily landscape management program on sites generally 80 acres or less including, but not limited to, grass cutting and edging, tree and shrub pruning/removal, pest and weed control, fertilization, mulching, erosion control, irrigation schedules, seasonal flowers, etc. Pro-actively researches appropriate plant material for geographic area and initiates replanting programs. Prepares and monitors budgets. Coordinates with State or local Departments of Agriculture on pest issues. Maintains required documentation on herbicide and pesticide applications. Independently coordinates removal of stray animals or pests with state or local wildlife management agencies/shelters/contractors. Pro-actively responds to emergency situations. Coordinates with Management Assurance (physical security) to coordinate perimeter landscaping with security requirements. Plans and implements the campus snow removal efforts. Keep upper management advised of campus conditions during snow/ice-related weather events.
• Food Services Duties: Responsible for the daily food services program including cafeteria and canteen providers. Typically sites will have one to five canteens split between one or two canteen vendors. Monitors menu variety, pricing, food temperatures, sanitation procedures and trash disposition. Consults GSA and state agencies for the blind, local health department inspectors and Food and Drug Administration inspectors on cafeteria inspections and resolutions of problems. Consults with state agencies for the blind to provide canteen and/or cafeteria services and resolve problems. Meets with building occupants or employee committees on food service issues. Maintains required documentation on official inspections and problem resolution.
• Recycling/Shredding Duties: Responsible for the daily recycling program, which may include, but not be limited to, office paper, cardboard, aluminum cans, glass, pallets, computer tapes, printer cartridges, etc. Stays current on recycling procedures and rebate prices. Promotes the recycling program to building occupants. Tracks volumes of material by type recycled and any proceeds. May coordinate proceeds to reduce contract costs. Researches, recommends and initiates orders for program support equipment including shredding equipment, recycling bins, and trash collection and movement containers.
• Back-up Support for Energy Management and Utilities Duties: Utilities may include electricity, natural gas, fuel oil, steam and water from one or more providers or transporters. As assigned by the Building Delegation Consultant, receives and monitors the utility invoices; initiates receiving reports to pay utility invoices. Tracks demand, consumption and cost data to aid Building Delegation Consultant in preparing quarterly and Annual Report with Scorecard and narrative. Identifies opportunities to conserve energy and reduce water consumption and shares ideas with management and Building Delegation Consultant. Works under the guidance of the Building Delegation Consultant to coordinate energy audits in accordance with required frequencies and to develop implementation plan for recommendations. Works with Building Delegation Consultant on building occupant Energy awareness campaigns.
• Contracting Officer's Technical Representative (COTR) Duties: Acts as COTR on one or more contracts. COTR duties will vary depending on the size, cost, and criticality of these contracts. Closely follows Procurement-initiated COTR guidelines on working with contractors. Obtains and maintains COTR certification by completing courses timely. Maintains professional relationship with contractors. Initiates funding requests, writes the technical contract Statement of Work and Quality Assurance Surveillance Plan (QASP), prepares the Government Cost Estimate, works closely with the Contracting Officer throughout the solicitation process, develops and monitors timelines/milestones, participates on contract technical proposal evaluation panels and prepares supporting documentation for decisions reached, and coordinates the phase in and closeout of contracts.