Total 23 job vacancies by DWP Digital

Senior Digital Planning & Performance Manager: Pay £55,557 plus 28.97% employer pension contributions, hybrid home working, flexible hours, and great work life balance.   

DWP. Digital with Purpose.   

We are looking for a Senior Digital Planning & Performance Manager to join our community of tech experts in DWP Digital. 

We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. 

DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support and empower millions of people. 

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. 

What skills, knowledge and experience will you need to show us in your application?   

• Experience of leading, developing and communicating a multi-year financial business plan to achieve key strategic benefits.

• Experience and ability to analyse and accurately interpret complex data from various sources, add insight, make recommendations, and credibly present reasoned conclusions to influence and persuade senior board members to take action or make decisions.

• Experience of strong people leadership in capability development, including coaching, training and setting standards and frameworks.

• Experience of analysing, forecasting and planning workforce supply and demand.

• Working knowledge of Key Performance Indicators, Risk Management and Internal Audit at board level in a large organisation.

You and your role   

The role is working within our Digital Modernisation and Efficiency Business Management Team who lead services across DWP Digital to ensure the successful delivery of Digital Group's Business Plan.

You will be responsible for considering, understanding and analysing large amounts of information, summarising into key points to share with a range of audiences, to inform decision making.

You will develop, design and communicate business plans that achieve key strategic benefits including aspects such as people, technology and financial implications.

You will also lead a multi-disciplined team located across various Digital Hub locations, providing regular strategic direction and reporting directly to the Head of Business Management in Digital Modernisation and Efficiency where you will work closely to achieve set objectives.

As well as your own team, you will have chance to coach and mentor other members of our Business Services Practice. You'll help us encourage collaboration and shared ownership throughout the team and grow capability in our thriving community of practice. 

Details. Wages. Perks.   

Location: You'll join us in your choice of one our brilliant digital hubs in Blackpool or Newcastle-upon-Tyne  

Hybrid Working: We have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model with a mix of home working and sometime in the office.   

Pay: In return for your skills, we offer competitive pay of £55,557 p.a.   

Pension: You'll be eligible for a brilliant civil service pension with employer contributions worth 28.97% (Worth £16,000/year).   

Holidays: You'll get a generous leave package starting at 26 days, rising to 31 days over time, plus all the usual bank holidays, and the option to take extra days off on flexi leave.   

We also have a broad benefits package built around your work-life balance which includes:   

• Flexible working, flexi hours and flexi days   

• Hybrid working: some time in a hub with the team, some time at home   

• Family-friendly policies   

• Time off volunteering and charitable giving   

• Bring your authentic self to work with 'I Can Be Me in DWP'   

• Discounts and savings on shopping, fun days out and more   

• Interest-free loans to buy a bike or a season ticket   

• Sports and social activities   

• Working in an award-winning environment and culture   

• Professional development, coaching, mentoring and career progression opportunities.   

Click 'Apply' for more information and to start an application on Civil Service Jobs.   

Proud member of the Disability Confident employer scheme

Senior IT Service Manager

DWP. Digital with Purpose.

In recent years in DWP we have brought our IT in-house, introduce elements such as automation and self-service to our digital services, and accelerate the adoption of public cloud.

We want to build on this success with your help.

In this role, as an Senior IT Service Manager you will drive analysis and resolution of complex issues, enlisting support and escalating where appropriate to relevant IT service functions as part of one of the biggest IT estates in the UK.

You own stakeholder relationships and make sure that Products and Services are delivering the best value for money in meeting business and user requirements and are able to offer guidance and respond effectively to queries about (for example) Product/Service design and policy.

DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support some of the most vulnerable people in our society.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

Delivery. Work. Projects.

As a Senior IT Service Manager, you will be responsible for delivering high-quality and value-driven support for digital products and services that are used by millions of people and around 100,000 DWP colleagues.

Your role is all about making that service levels meet agreed targets, managing end to end service performance, and overseeing contracts with third party suppliers.

You'll monitor third-party supplier compliance with SLAs through regular reporting and analysis, ensuring services meet user requirements and deliver value for money.

We're hiring you because you are good at what you do, and you can make us better. You will share your data domain knowledge and experience to drive IT strategy, including defining the tools and techniques most appropriate for the environment.

You will also:

• Set objectives, oversee junior team members, and delegate service management tasks, acting as a point of escalation.

• Implement ongoing service improvements aligned with quality, risk, and security standards.

• Ensure that new or updated products are smoothly integrated into live service with adequate support and meet customer expectations.

Additional Duties:

On-Call Support: Provide out of hours major incident support on a 24/7 rota basis (on-call payments apply)

The skills and experience you need:

• Proven IT service management experience, preferably within a framework such as ITIL.
• Strong stakeholder management, with a history of successful collaboration and negotiation.
• Independent capability in managing digital products/services and reporting.
• High accuracy and attention to detail in service delivery and customer support.
• Experience in budgeting and financial forecasting.
• Knowledge of Notification and Document Repository services is beneficial

Preferred Qualification:

ITIL 4 certification is encouraged for applicants. If you don't have it, don't worry, you can work towards it here as part of our commitment to learning and development.

Details. Wages. Perks.

Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. whichever is most convenient for you.

Hybrid Work: We also have all the tools and tech we need to enable our people to work and collaborate flexibly. We work a hybrid model, with some time at home and some time in a hub with the team.

Pay: We offer competitive pay from £42,614 to £45,081

Pension: You'll be eligible for a brilliant civil service pension with employer contributions of 28.97%, worth up to £13,000 a year.

Holidays: You'll get a generous leave package starting at 26 days rising to 31, plus all the usual bank holidays, and the option to take extra days off on flexi leave.

Our broad benefits package is built around your work-life balance and includes:

• Flexible working, flexi hours and flexi days
• Hybrid working: some time in a hub with the team, some time at home
• Family-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Working in an award-winning environment and culture
• Professional development, coaching, mentoring and career progression opportunities.

Process.

Stage 1: Application

Stage 2: Interview

We know how valuable your time is. We have a clear and succinct hiring process with only TWO STAGES.

Click apply now to see the full job description and get started with the next step in your career at DWP Digital.

Proud member of the Disability Confident employer scheme

Pay up to £45,081, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.  

DWP. Digital with Purpose. 

• We love to talk Agile. What's your favourite approach? Scrum, Kanban, Lean or something else? 

• Want to grow your career as part of the one of the biggest Agile Delivery communities in the UK? 

We are looking for an Agile Delivery Manager to join our community of tech experts in DWP Digital.

This is not a traditional project management role. We're looking for skilled agile delivery managers, who have experience of delivering software in an agile environment.

You'll enable a multi-disciplinary team through different phases, as we use fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK.

What skills, knowledge and experience will you need? 

• Experience of delivering software at pace in an agile environment 

• A good understanding of agile principles and practices 

• Promoting a healthy team culture, managing team dynamics and fostering a continuous improvement environment 

• Translating technical terms and facilitating relationships with business stakeholders  

• Form effective partnerships and relationships with people both internally and externally, from a range of diverse backgrounds, sharing information, resources and support
  
  
  
  

You and your role 

Our Agile Delivery Managers create psychologically safe spaces, so our high-performing digital teams to create, build, innovate and deliver stuff that works for over 20 million users.

You'll make sure our experts have what they need to deliver the best services. You'll identify blockers, and find the best way round through, and over. 

Our focus is on individuals and interactions, values and behaviours - not processes tools or documentations - and we put the user at the centre of everything we do. 

One of the great things in DWP is the scale and breadth of activity we're taking on. It is massive. There is a real variety of projects and teams who want your coaching, leadership and empowerment. 

Our Agile Delivery practice is thriving with over 200 members.

New joiners, and long time-members of our community love how much support is available, and the degree of collaboration in DWP. 

And the opportunities for learning - in whatever form you prefer - are unlimited. 

Details. Wages. Perks. 

Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle-upon-Tyne or Sheffield, whichever most convenient for you. 

Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. 

Pay: We offer competitive pay of up to £45,081.

Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £13,000 per year. 

Holidays: A generous leave package starting at 26 days and rising to 31 days over time. 

You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. 

We have a broad benefits package built around your work-life balance which includes: 

• An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)  

• Flexible working including flexible hours and flex-friendly policies 

• Time off volunteering and charitable giving 

• Bring your authentic self to work with 'I Can Be Me in DWP'  

• Discounts and savings on shopping, fun days out and more 

• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference 

• Sports and social activities 

• Professional development, coaching, mentoring and career progression opportunities. 

Process:  

We know your time is valuable so our application and selection process is just two stages: 

1. Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. 

1. Interview: a single stage interview online. 

CLICK APPLY for more information and to start your application. 

Proud member of the Disability Confident employer scheme

Senior Digital Project Manager

Pay up to £66,058, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.

DWP. Digital with Purpose.

We are looking for a Senior Digital Project Manager to join our community of tech experts in DWP Digital.

We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.

DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support and empower millions of people.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

What skills, knowledge and experience will you need?

• Experience in taking full responsibility for the definition, documentation and successful completion of a number of large-scale complex projects, utilising both internal and external suppliers.
• Demonstratable skills in effective project control, change control, risk management, ensuring testing processes are maintained, using data to respond appropriately and develop solutions.
• Experience of managing complex external dependencies that have required significant planning and prioritising in order to ensure pace and quality of delivery is maintained
• Concise communication with the team and stakeholders. Explaining complex issues in a way that is easy to understand and influencing Senior level decision making.
• Experience in identifying appropriate development for both themselves and their team to improve the delivery.

You and your role

As a Senior Digital Project Manager, you will be working on a number of complex end-to-end digital transformation projects, ensuring project control, risk identification & management, project reporting and stakeholder engagement. As a senior member of the team, you will be lending your extensive experience and skills to guide, support and coach a team of project managers.

Details. Wages. Perks.

Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you.

Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.

Pay: We offer competitive pay of up to £66,058

Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £19,000 per year.

Holidays: A generous leave package starting at 26 days and increasing by one day after 5 years, and up to 31 day after 10 years.

You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.

We have a broad benefits package built around your work-life balance which includes:

• An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)
• Flexible working including flexible hours and flex-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Sports and social activities
• Professional development, coaching, mentoring and career progression opportunities.

Process:

We know your time is valuable so our application and selection process is just two stages:

1. Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through.
2. Interview: a single stage interview online.

CLICK APPLY for more information and to start your application.

Proud member of the Disability Confident employer scheme

Operations Resilience Manager

Pay up to £43,347, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.

DWP. Digital with Purpose.

We are looking for an Operations Resilience Manager to join our community of tech experts in DWP Digital.

We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.

DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

What skills, knowledge and experience will you need?

• A proven track record in IT Service Operations, Resilience, IT Service Continuity Management (ITSCM) and Capacity Management, detailing how you have operated these processes on an assurance/risk basis.
• Experience in implementing, applying and governing multiple service management processes, including Resilience, IT Service Continuity Management and Capacity Management as a minimum, and using data analysis techniques, tooling, dashboards and reports to support compliance statements.
• Demonstrable understanding of the evolving nature of threat vectors and risks affecting services and products in line with overall Capacity Management, Resilience, Disaster Recovery and Digital Service Management processes and policies.
• A strong working knowledge of enterprise class IT, multiple infrastructure types and complex applications with an understanding of the maintenance functions and recovery strategies required of large, complex and highly integrated systems that are monitored by multiple monitoring tools integrated with Service Management tooling.
• Experience in managing individuals and teams and the ability to communicate effectively across all operational levels of the organisation, as well as with suppliers and customers, using multiple methods of communication and managing stakeholder engagement strategies.
• ITIL4 Service Management framework certification or equivalent experience across a range of Service Operations functions (Event, Incident, Problem, Change, Release, Capacity, ITSCM, Availability and CSI).

You and your role

As an Operations Resilience Manager you are ensuring essential IT services, relied upon by thousands of DWP colleagues and millions of UK citizens, are working optimally, using your expertise to identify, mitigate and report on risks to the service continuity, developing effective solutions to complex problems on live services, and robust disaster recovery solutions to minimise disruption.

Details. Wages. Perks.

Location: You'll join us in one of our brilliant digital hubs in Blackpool or Manchester, whichever is most convenient for you.

Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.

Pay: We offer competitive pay of up to £43,347

Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £12,550 per year.

Holidays: A generous leave package starting at 24 days and rising to 26 days after one year.

You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.

We have a broad benefits package built around your work-life balance which includes:

• An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)
• Flexible working including flexible hours and flex-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Sports and social activities
• Professional development, coaching, mentoring and career progression opportunities.

Process:

We know your time is valuable so our application and selection process is just two stages:

1. Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through.
2. Interview: a single stage interview online.

CLICK APPLY for more information and to start your application.

Proud member of the Disability Confident employer scheme

Pay up to £29,500, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. 

We are hiring Apprentice IT Service Managers. 

You'll earn as you learn during our 18-month apprenticeship, gaining a level 3 'Digital Support Technician' qualification.

Joining our IT Asset Management Team (ITAM), you will be supporting the management of Software and Hardware on the DWP estate - the largest in UK government.

You will join us on permanent basis, accessing funded learning to support progress in your role and career. You'll receive formal learning and loads of support to develop crucial skills in a secure and empowering environment.   

You'll be given one day a week (20% of your time) so you can work on completing your apprenticeship qualification within your working hours.  
 

 We are looking for apprentices who have the following:

• Great communication skills

• The ability to work to deadlines

• The ability to work independently and as part of a collaborative team

• The ability to balance work responsibility and personal study

• A passion for building and developing your skills

• Pride in delivering engaging work that makes a difference

 Am I eligible for this apprenticeship?  

You need to mee the following minimum eligibility criteria: 

• Hold a valid passport/birth certificate or residence permit  

• Have the right to live and work in the UK    

• Must have lived in the UK and/or EEA for 3 years prior to apprenticeship start date or hold some form of exemption 

• Not be in full-time education or be undertaking another apprenticeship by the apprenticeship start date    

• You must not hold an existing qualification at the same or higher level in a similar subject   

• You must hold GCSEs in Maths and English at Grade C/4 or equivalent or be willing to undertake and pass a functional skills assessment.  

You and your role  

We want to help you build the skills, knowledge and behaviours you need for a successful career in tech and IT Service Management.  

IT Asset Management is all about ensuring that the Software we use is maintained, upgraded, tracked and used optimally.

You'll have the opportunity to develop your technical skills in an organisation that makes a difference to UK citizen's lives. We make sure that our services are working when people need them.

You'll learn what it takes, working with the ITAM team during your 18 month study.

You'll build up knowledge of the processes and techniques needed to maintain software and ensure value for money. We're a massive and complex organisation - you'll fast track your skills by getting involved in real work, real supplier and stakeholders.

We're one of the most supportive learning organisations in government, and we have a 100% success rate in apprenticeship completion.  

Details. Wages. Perks.  

Location: You'll join us in our brilliant Blackpool hub. We're just outside Blackpool, and we have loads of free parking.

Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.  

Pay: We offer competitive pay of up to £29,500.  

Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%.
 

Holidays: A generous leave package starting at 24 days, and rising to 26 days after one year.

You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.  
 

We have a broad benefits package built around your work-life balance which includes:  

• An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)   

• Flexible working including flexible hours and flex-friendly policies  

• Time off volunteering and charitable giving  

• Bring your authentic self to work with 'I Can Be Me in DWP'   

• Discounts and savings on shopping, fun days out and more  

• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference  

• Sports and social activities  

• Professional development, coaching, mentoring and career progression opportunities.  

Process:   

We know your time is valuable so our application and selection process is just two stages:  

1. Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through.  

1. Interview: a single stage interview online.  
    

CLICK APPLY for more information and to start your application.  

Pay up to £43,347, plus 27.98% employer pension contributions, hybrid working, flexible hours, and great work life balance. 

We need an experienced Supplier Manager with experience in a digital context. You will help us ensure we deliver a seamless procurement service, so that our teams have the contracts, tools and products they need to deliver a once-in-a-generation digital transformation.

DWP. Digital with Purpose. 

DWP is the UK's largest government department. Our digital reams are transforming services which help millions of people find work, get support, and access payments worth over £195bn a year.

Our Hybrid Cloud Services team need a Senior Supplier Manager to support across the commercial lifecycle, managing and prioritising requirements, and managing supplier relationships.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. 

Delivery. Work. Projects. 

This is a new role in our Hybrid Cloud Services team.

You will be developing and implementing new processes to manage our governance, financial and commercial activity in line with supplier management standards.

We think it's a brilliant opportunity, full of variety, challenge and development.

You and your team will build and maintain great working relationships with your internal and external stakeholders. You'll work closely with Commercial Business Partners on the end to end procurement process, ensuring contracts deliver cost savings and value for money.  

What skills, knowledge and experience will you need?  

• Experience in establishing professional relationships with a range of stakeholders 

• Strong evidence of your ability to drive and form a network of key contacts 

• Evidence of strong communication and engagement skills with the ability to negotiate favourable outcomes for the Business and Department 

• Experience of establishing ways to find and respond to feedback from customers about the services provided  

• Evidence of ensuring colleagues and stakeholders have a clear understanding of objectives, activities and time-frames

• Commercially and financially minded with experience of achieving value for money. 

Details. Wages. Perks. 

Location: You'll join us in one of our brilliant digital hubs in Blackpool, Newcastle or Manchester, whichever is most convenient for you. 

Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.

 Pay: We offer competitive pay of up to £43,347.

Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £12,557 per year. 

 Holidays: A generous leave package starting at 26 days rising to 31 days over time. 

You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. 

We have a broad benefits package built around your work-life balance which includes: 

• An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)  

• Flexible working including flexible hours and flex-friendly policies 

• Time off volunteering and charitable giving 

• Bring your authentic self to work with 'I Can Be Me in DWP'  

• Discounts and savings on shopping, fun days out and more 

• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference 

• Sports and social activities 

• Professional development, coaching, mentoring and career progression opportunities. 

Process: 

We know your time is valuable so our application and selection process is just two stages: 

1. Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. 

1. Interview: a single stage interview online. 

CLICK APPLY for more information and to start your application. 

Senior Digital Practice Support Manager

Pay up to £43,347, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.

DWP. Digital with Purpose.

We are looking for a Senior Digital Practice Support Manager to join our community of tech experts in DWP Digital.

Our Practice Support Managers champion digital culture and community in DWP. We help our Communities of Practice be at their best, most connected, skilled and engaged.

From making sure our apprentices flourish, to arranging community events, building skills training to supporting recruitment and lots more, you have a crucial role in defining what it is like to work in DWP.

In this role you'll work with our User Centred Design practice.

We are content, design and research specialists, using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

What skills, knowledge and experience will you need?

• Using employee recruitment data to understand the context for capability building, identifying challenges and barriers, establishing requirements, and suggesting actions.
• Evidence of designing and delivering plans to raise capability through recruitment and capacity coordination.
• Leading on evaluation and impact work to review capability processes and improve the quality of a service through pre, during and post recruitment exercise evaluation, including reporting and evidence-based recommendations.
• Being an advocate in the workplace community for capability building. Creating an inclusive culture of development for all where staff prioritise engaging with recruitment efforts.
• Building and sustaining long-term, strategic relationships with relevant stakeholders (within own team and wider) in order to deliver successful business outcomes.

You and your role

You'll be at the core of the User-Centred Design (UCD) practice, guiding and expanding the support network to optimise recruitment, capability and resource functions.

You will work with our leadership team to support the community and culture within the UCD and wider digital community, championing best practices and ways of working.

DWP is the largest government department and the services we offer are essential for millions of UK citizens. Your role is central to ensuring our UCD team has the right skills, the right direction and the right culture to deliver better services to the people who need them most.

Details. Wages. Perks.

Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle-upon-Tyne or Sheffield, whichever is most convenient for you.

Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.

Pay: We offer competitive pay of up to £43,347.

Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £12,557 per year.

Holidays: A generous leave package starting at 26 days rising to 31 days over time.

You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.

We have a broad benefits package built around your work-life balance which includes:

• An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)
• Flexible working including flexible hours and flex-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Sports and social activities
• Professional development, coaching, mentoring and career progression opportunities.

Process:

We know your time is valuable so our application and selection process is just two stages:

Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through.

Interview: a single stage interview online.

CLICK APPLY for more information and to start your application.

Product Manager

As our Product Manager you will play a pivotal role in transforming and enhancing digital services that ensure citizens over the state pension age receive the support they need to live comfortably.

Pay between £52,412 - £63,517, plus 27.9% employer pension contributions worth over £17,000, hybrid working, and great work life balance. Includes flexi-time with up 3 extra days off a month.

Location

Your choice of; Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. We work a hybrid model: some time in an office, some time at home.

DWP. Digital with Purpose.

DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year, to support millions of daily users.

In DWP Digital we aim to modernise end-to-end services and transform the user experience across the support we provide to citizens and DWP staff.

Together we'll build and maintain digital services that enable millions of people to access the help, advice and financial support they need.

You and your role

As a Product Manager working within our retirement portfolio, your role will be about ensuring people over state pension age can plan for and secure all the support they need to live a life without unnecessary hardship.

It's a high-profile product transformation area for us, with complexity.

You'll be managing one of our products relating to many million citizen records and the migration of those from legacy systems to a modern and sustainable profile.

You own and manage the products for our team so you will be responsible for making evidenced-based strategic and tactical product decisions and making key priority calls.

You will also be actively involved in developing the product strategy, owning the roadmap and communicating success to stakeholders and users. Sometime that will mean defending controversial decisions about your product, and using the relationships you've built to get things done.

Your Essential Skills:

• You have experience of creating and communicating a vision and gaining stakeholder buy in.
• Have worked with users to identify user needs and represent the user in all decision making.
• Have made effective decisions based on incomplete information using a range of suitable techniques.
• Experience of working with a range of specialists in multidisciplinary teams.
• Have experience of prioritising backlogs based on user needs, value and effort.

Details. Wages. Perks.

In return for your skills, we pay £52,412 - £63,517 per annum.

You'll also get a brilliant civil service pension with employer contributions to 27.9% - that could be worth over £17,000 in your pension pot each year.

Plus, a generous leave package starting at 26 days, rising over time to 31 days.

You can also take up to 3 extra days off a month on flexi-time.

We also have a broad benefits package built around your work-life balance which includes:

• An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)
• Flexible working including flexible hours and family-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Sports and social activities
• Professional development, coaching, mentoring and career progression opportunities.

Our Purpose

DWP maintain and modernise services that will be used by nearly every person in the UK, at key moments in their lives.

We want to be reflective of the diversity of the UK and we have a plan to be fully representative by 2025.

We are proud to be in the Times Top 50 Employers for Women 2022 list and a disability confident employer.

The role may not be easy at times, but you'll be well supported, and you'll get a minimum of 5 days learning and development annually to help you be at your best

Click 'Apply' for more information and to start an application on Civil Service Jobs.

DWP. Digital with Purpose.

This is a great opportunity for a skilled and passionate Accessibility Specialist to join our community of experts at DWP Digital as a Head of Role for Accessibility.

As Head of Role for Accessibility, you will lead the Accessibility profession across DWP Digital.

It's a relatively new and evolving field of expertise within DWP Digital. We are committed to developing our skills and expertise, and we'll make sure you have all the skills and space to make a real difference.

DWP is the UK's largest government department. Right now, we're using the latest tech, tooling, and thinking to power a once-in-a-generation digital transformation, building products and services that work better for millions of citizens across the UK.

Delivery. Work. People.

We're looking for someone to head up our accessibility agenda, with a focus on accessibility compliant systems and tooling across DWP Digital.

Your role is crucial. You will lead on making our systems and tooling accessible, so everyone has the right access to do their job, and so every DWP user can access the support they need.

You'll define and assure best practice while influencing, leading, building capability and mentoring others. Working with other Head of Roles to deliver a "joined-up" service to Digital functions, providing best practice guidance on ways of working and accessibility.

What is a Head of Role?

As Head of Role, you will be responsible for building a community of happy, skilled and effective Accessibility professionals.

You'll empower our people to be at their best, define standards and make sure our Accessibility teams have the right tools and environment to deliver effectively.

You'll be an advocate at senior forums for accessibility, and a champion across government. You'll help us make decisions and build services that work for everyone.

Your accountabilities as Head of Role include the following key areas:

• Community of Practice

• Capability Building

• Knowledge Management

• Learning and Performance Management

• Resourcing

• Business Partnering

What skills, knowledge and experience will you need?

• Significant knowledge of accessibility as a subject area

• Passionate advocate of communities of practice - you can confidently articulate the value of them, as well as being experienced in building and leading self-sustaining professional communities

• Excellent leadership and stakeholder management skills - you can identify and build relationships at all levels and can negotiate and influence at a senior level on issues and the development and enhancement of services, products & systems

• Experience of designing and implementing a capability strategy to develop and enhance skills within a team/group/organisation

• You can demonstrate creating a culture of keeping up to date with emerging trends within the profession and acting upon them

• Experience in coaching, mentoring, peer reviews, providing a friendly ear and creating development opportunities

Details. Wages. Perks.

Location: You'll join us in your choice of our digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle and Sheffield.

We operate a hybrid working model with a mix of home working and some time in the office.

Pay: In return for your skills, we offer a competitive salary of £77,740.

Pension: You'll be eligible for a brilliant civil service pension with employer contributions worth 28.97%, worth up to £22,521 a year.

Holidays: You'll get a generous leave package starting at 26 days, rising to 31, plus all the usual bank holidays, and the option to take extra days off on flexi leave.

We also have a broad benefits package built around your work-life balance which includes:

• Flexible working, flexi hours and flexi days

• Hybrid working: some time in a hub with the team, some time at home

• Family-friendly policies

• Time off volunteering and charitable giving

• Bring your authentic self to work with 'I Can Be Me in DWP'

• Discounts and savings on shopping, fun days out and more

• Interest-free loans to buy a bike or a season ticket

• Sports and social activities

• Working in an award-winning environment and culture

• Professional development, coaching, mentoring and career progression opportunities

Click 'Apply' for more information and to start an application on Civil Service Jobs.

DWP. Digital with purpose.

• Are you an experience project delivery manager with a focus on digital change?
• Are you looking for a new challenge, delivering large-scale digital projects that impact millions of UK citizens?
• Do you want to guide, advise and coach a team to success?

DWP Digital is transforming the way government works. We're hiring the best digital talent to work in agile, multidisciplinary teams and deliver better public products and services.

We're looking for talented, purpose-driven Senior Agile Delivery Managers to work on digital transformation projects that will change and improve the way that UK citizens connect with and access essential DWP services.

If you want to be part of our expert community, click apply now to start an application.

Design with people in mind.

You'll be an Senior Agile Delivery Manager for either our Hybrid Cloud Services team, developing cloud-based tooling as part of service development, or our Retirement Digital team, modernising end-to-end services that ensure citizens over state pension ages have the digital tools they need to live a life without unnecessary hardship, managing projects, as part of Europe's largest digital transformation, that will affect that way that millions of UK citizen explore, request and use essential DWP services.

We are looking for enthusiastic Agile Delivery Managers who will be comfortable working alongside the Product Manager and with technical and data professionals, covering a wide breadth of activity which focuses on creating services focused on improving citizen experience.

You'll be a trusted member of our multidisciplinary Agile team, offering your own experience and insights to projects and learning from others in the project delivery and wider digital communities in DWP.

Your essential skills and experience:

• Experience of delivering software in an agile environment in multiple phases.
• A strong understanding of Agile principles and practices.
• Ability to promote a culture of psychological safety in teams, managing team dynamics.
• Experience of coaching and developing others, taking ownership of your own development.
• Exemplary leadership skills with a track record of motivating high performing teams.

Details. Wages. Perks.

You'll be based in your choice of one of our brilliant digital hubs in Manchester, Blackpool, Leeds, Newcastle, Birmingham or Sheffield, whichever is most convenient for you.

We also have all the tools and tech to work flexibly. We operate a hybrid working model.

We offer competitive pay of up to £63,517 per annum.

Additionally, a Digital Allowance of up to £12,231 per annum is available for exceptional candidates, based on our assessment of your skills and experience.

You'll be eligible for a brilliant civil service pension with employer contributions of 28.9%, worth up to £18,356 a year.

You'll get a generous leave package starting at 26 days, rising to 31 over time.

Plus all the usual bank holidays, and the option to take up to 3 extra days off a month on flexi leave.

We have a benefits package built around your work-life balance, which includes:

• Flexible working, flexi hours and flexi days
• Hybrid working: some time in a hub with the team, some time at home
• Family-friendly policies
• Time off for volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket
• Working in an award-winning environment and culture
• Professional development, coaching, mentoring and career progression opportunities

Click 'Apply' for more information and to start an application on Civil Service Jobs .

DWP. Digital with Purpose.

• Do you want to earn as you learn?

• Do you like working with people?

• Are you a good communicator?

• Do you want to launch a career in Digital and Technology and become an expert with valuable IT Service Management skills?

If you do then please apply for this brilliant apprenticeship opportunity.

DWP is the UK's largest government department. We deliver services to over 22 million users -people who need support, and who receive benefits and pensions payments

Our DWP Digital teams use cutting edge tech solutions to reform how we deliver products and services, and how people interact with government, as part of a once-in-a-generation transformation programme.

We're recruiting for IT Service Management Apprentices to help us make this change happen.

This is a permanent job where you'll earn as you learn within a DWP team, receive mentoring and work towards your Digital Support Technician Apprenticeship qualification with Ofqual.

So, what does an IT Service Manager do in DWP Digital? 

If you want to launch a career in a practice where your skills are highly valued and in demand across the technology sector and beyond, this is a great place to start.

You'll be learning and using  key service management skills like:

• Reporting

• Incident management

• Change and problem management

• Management of services targets

• Stakeholder and supplier management

• Service Quality

• Customer satisfaction

How does the apprenticeship work?

As an apprentice you will learn about the techniques used by IT Service Managers and begin to support and contribute to core activities.

You will grow your skills and experience through working with experienced digital experts.

You'll also be helping us deliver products and services that will be used by millions of people, at key times in their lives. You'll be working on real stuff with the power to touch and improve millions of lives

You'll get:

• 20% of your working time to allow you to complete your apprenticeship within your working hours

• Support from your line manager, skills coach and the service management community, as well as fellow apprentices on the programme, so you will have plenty of sources of encouragement to help you succeed.

• You'll have a learning and development journey mapped across the duration of your apprenticeship

There's a lot to learn and do, so you need to be ready to be proactive, work hard and participate in the many opportunities you'll be given to showcase your skills.

It's an 18-month structured apprenticeship, and you'll have chance to work towards recognised certificates, via a recognised provider.

About you - what do you need to apply?

• You have a keen interest in learning and self-development

• You're enthusiastic when it comes to dealing with changes or new challenges

• You can work and communicate well with others

• You have an inquiring mindset - you're interested in finding out more about a situation or problem

• You can make decisions based on the available information and deliver good outcomes

• You will need to have both English and Maths at Grade C/ Level 4 or above at GCSE level or equivalent.

• And you can't hold an existing qualification at the same or higher level in a similar subject

• You will also need to be able to pass Security Check (SC) Clearance for this role. You'll need a minimum of 3 years (ideally 5) continuous residence in the UK in order for us to start these checks.

The apprenticeship is designed to give you the required learning and qualifications become a IT Service Manager professional. You don't need any previous Service Management qualifications or experience.

Details. Wages. Perks.

Location: You'll join us in a brilliant DWP digital hub in your choice of Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield.

We also have all the tech and tools we need to work flexibly, including hybrid working with some time in the office and some time at home.

Pay: We'll pay you £29,500 a year, plus a brilliant civil service pension with employer contributions worth over 28.98% worth over £8,500 a year.

Holidays: And a generous leave package starting at 24 days and rising to 26 days after one year (plus all the usual public holidays, and the ability to take up to 3 days flexi leave a month).

Our benefits package is built around your work-life balance and includes:

• Flexible working and family friendly policies

• Volunteering and charitable giving

• Discounts and savings on shopping, fun days out and more

• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference

• Sports and social activities

• Professional development, coaching, mentoring and career progression opportunities.

• Bring your authentic self to work with 'I can be me in DWP'

• Work in an organisation with awards for Best Place to Work in Digital, and the Women in Tech award for best Public Sector Employer

CLICK APPLY for more information and to start your application on Civil Service Jobs.

Junior Digital Project Manager: Pay up to £36,545 plus 28.9% employer pension contributions, hybrid home working, flexible hours, and great work life balance.

DWP. Digital with Purpose. 

We have an exciting opportunity for a Junior Digital Project Manager to join us at DWP Digital. You will join a flourishing, supportive delivery community delivering one of the largest digital transformations in Europe.

Our Digital Project Managers use a range of skills and methodologies, managing multi-functional delivery teams to deliver change, maintain our core applications and deliver new services that support the lives of millions of people across the UK.

DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year, supporting millions of daily users. 

The scale of what we do is outstanding, and our purpose is unique. We'd love you to join us. 

Delivery. Work. Projects. 

As Junior Digital Project Manager, you'll have the opportunity to gain valuable experience by working on small projects or deliverables within larger projects. This includes assisting with plans, risks, issues, and other project governance.

You'll will be tracking and managing progress and budget, contributing to accurate reporting for senior project managers and governance boards.

In your role, you'll harness a variety of credible information from both internal and external sources to bolster decision-making processes. Additionally, you'll foster collaboration and effective communication within your team, navigating conflict and contributing to the establishment of a cohesive team culture.

You will take charge of your learning and development to enhance knowledge and skills in principles, methods, and tools.

You'll ensure consistent communication among project stakeholders and 3rd party suppliers, aligning with project/digital messaging.

What skills, knowledge and experience will you need? 

• Takes responsibility for the satisfactory completion of defined pieces of work or deliverables within larger projects (typically with direct business impact and firm deadlines) delivered by internal teams and/or 3rd party suppliers.
• Experience of communication, and tailoring messages to a range of audiences.
• Experience of collaborating with stakeholders and/or suppliers to resolve complex issues, managing conflicting dynamics.
• Regularly monitor your own and team's work against milestones ensuring individual needs are considered when setting tasks.
• Familiarity of supporting the delivery of large SaaS products, preferably ServiceNow, or similar in a rapid cadence is also considered highly desirable for one of the vacancies.
• Experience of identifying and managing risks to ensure successful delivery.

Details. Wages. Perks. 

You'll join us in our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield.

We also have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model with a mix of home working and sometime in the office. 

In return for your skills, we offer competitive pay of up to £36,545.

You'll be eligible for a brilliant civil service pension with employer contributions of 28.9%.

You'll get a generous leave package starting at 24 days, rising to 30 days, plus all the usual bank holidays, and the option to take extra days off on flexi leave. 

We also have a broad benefits package built around your work-life balance which includes: 

• Flexible working, flexi hours and flexi days 
• Hybrid working: some time in a hub with the team, some time at home 
• Family-friendly policies 
• Time off volunteering and charitable giving 
• Bring your authentic self to work with 'I Can Be Me in DWP' 
• Discounts and savings on shopping, fun days out and more 
• Interest-free loans to buy a bike or a season ticket 
• Sports and social activities 
• Working in an award-winning environment and culture 
• Professional development, coaching, mentoring and career progression opportunities. 

Click 'Apply' for more information and to start an application on Civil Service Jobs. 

Lead Agile Delivery Manager: Pay up to £89,995, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.

We are looking for individuals with a strong passion for agile delivery and the ability to inspire and lead teams. This is not a traditional project management role.

Join us in shaping the public services of tomorrow.

DWP. Digital with Purpose.

DWP is the UK's biggest government department. 110,000 colleagues deliver services and support to over 25 million people every day, and we make payment worth over £195bn a year.

Our expert DWP Digital community is transforming those products and services using the best tech, tooling, and innovative thinking. We're making government services simpler and easier to access and cheaper to run and making DWP work better.

Delivering with People.

As our Lead Agile Delivery Manager you will create psychologically safe spaces, which enable our dynamic teams to be at their best.

You will be responsible for designing and orchestrating area-wide delivery, optimising workflows as we transform data products into agile-driven data feeds.

You'll also implement new processes and techniques to deliver successful outcomes at scale.

You'll be providing agile program leadership for complex scaled programs with lots of stakeholders. You'll lead our teams in hands-on product delivery and end-to-end service implementation.

You'll need to be a good communicator. You'll build trusting and influential relationships across all organisational levels. You'll manage stakeholder expectations and facilitate discussions on high-risk and complex matters.

You'll also need strong commercial and financial acumen in this role.

You'll negotiate, influence and set budgets. And you'll report on value for money, write and present business cases identifying business value for senior stakeholders.

What skills, knowledge and experience will you need? 

• You'll have a track record of delivering large scale digital services at pace in complex agile environments involving multiple delivery teams and stakeholders.

• Exemplary leadership skills with the ability to build and motivate high performing teams and influence diverse stakeholder groups, including experience of coaching and mentoring.
• Having a proactive approach to developing capability in the organisation
• Creating a culture of healthy, psychologically safe, innovative, sustainable teams
• Strong communication influencing skills, with evidence of changing organisation status quo.

Developing a World-Class Practice.

Our Agile Delivery practice is thriving with over 200 members and you'll have a leading role.

We lead a cross-gov community which meets once a month to share ideas and discuss emerging trends. We're a centre of expertise for Agile in government and beyond.

And the opportunities for learning for you and your teams are unlimited. Our people have access to experts from across our community and across DWP Digital, for coaching, mentoring, sharing ideas and lots more.

Details. Wages. Perks.

You'll join us in our digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle-upon-Tyne, or Sheffield.

We also have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model, so you can expect to be in the office some of the time and at home some of the time.

In return for your skills, we offer competitive pay between £69,869 to £89,995.

You'll be eligible for a brilliant civil service pension with employer contributions of 28.97%, worth up to £22,521 a year.

You'll also generous leave package starting at 26 days, rising to 31 days, plus all the usual bank holidays, and the option to take extra days off on flexi leave.

We also have a broad benefits package built around your work-life balance which includes:

• Flexible working, flexi hours and flexi days
• Hybrid working: some time in a hub with the team, some time at home
• Family-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Sports and social activities
• Working in an award-winning environment and culture
• Professional development, coaching, mentoring and career progression opportunities.

CLICK APPLY for more information and to start your application.

IT Service Manager - Live Service: Pay up to £36,545 p.a. plus 28.9% employer pension contributions, hybrid home working, flexible hours, and great work life balance. 

DWP. Digital with Purpose. 

This is an exciting opportunity for an IT Service Manager to join DWP's Product Support team and be part of a huge government department supporting over 20 million citizens every day.

DWP services cover everything from helping children & families right through to supporting relatives of lost loved ones. We help people find jobs, support people financially when they are unable to work due to health conditions, and make ensure everybody has the money they need to live during their retirement years.

DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year, to support millions of daily users. 

The scale of what we do is outstanding, and our purpose is unique. We'd love you to join us. 

Delivery. Work. Projects. 

In this IT Service Manager job:

• You will manage problems and issues effectively by monitoring them with a diverse range of stakeholders and collaborating to share information and resources.
• You'll be responsible for progressing incidents, tickets and queries - with appropriate prioritisation, processes, procedures, and policies.
• You'll manage end user communication and expectations effectively to ensure people are satisfied when using and accessing the product or service.
• You will implement necessary activities and interventions tailored to the product or service.
• You will keep your knowledge of your product/service up to date to stay ahead of changes.
• You'll contribute to pre and post release activities to ensure seamless support for new and modified products/services in Live service.
• You'll give and ensure high-quality support for all end users, understanding the business impact and assisting in resolving incidents, issues, and queries.

What skills, knowledge and experience will you need? 

• Previous experience of IT Service Management including: Knowledge of a Service Management Framework e.g. ITIL
• Demonstrable experience of independently supporting and maintaining an application which records, tracks, and controls complex decision outcomes
• Experience of maintaining close relationships with customers to understand their needs.
• Experience of identifying and executing opportunities to improve IT processes and services and measure the effects of these efforts over time.

Details. Wages. Perks. 

You'll join us in our brilliant digital hub in Blackpool. We're accessible from all across the North West, and we've got lots on onsite parking.

We also have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model with a mix of home working and sometime in the office. 

In return for your skills, we offer competitive pay of up to  £36,545.

You'll be eligible for a brilliant civil service pension with employer contributions of 28.97%.

You'll get a generous leave package starting at 24 days, rising to 26 days after one year, plus all the usual bank holidays, and the option to take extra days off on flexi leave. 

We also have a broad benefits package built around your work-life balance which includes: 

• Flexible working, flexi hours and flexi days 
• Hybrid working: some time in a hub with the team, some time at home 
• Family-friendly policies 
• Time off volunteering and charitable giving 
• Bring your authentic selfto work with 'I Can Be Me in DWP' 
• Discounts and savings on shopping, fun days out and more 
• Interest-free loans to buy a bike or a season ticket 
• Sports and social activities 
• Working in an award-winning environment and culture 
• Professional development, coaching, mentoring and career progression opportunities. 

Click 'Apply' for more information and to start an application on Civil Service Jobs.