Trainee Generalist Adviser
Salary £23,400 (rises to £24,334 upon achieving Generalist Adviser competence)
Citizens Advice Manchester is a charity which provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. We are a modern, innovative and progressive advice service that aims to provide the advice people need for the problems they face and to improve the policies and practices that affect people’s lives.
Our organisation is growing and we are offering an exciting opportunity to join our Tier Two Advice Service and are seeking to recruit a Trainee Generalist Adviser, if you:
- Have at least 6 months experience of giving information/guidance to clients either in the public/charity sector or a regulated environment such as banking/insurance.
- Have excellent interpersonal and communication skills
- Are able to work flexibly as part of a team
We can offer comprehensive training and support to enable you to achieve competence as a Generalist Adviser within 6-12 months.
Once trained, the successful applicant will be working across a range of services including:
- Help to Claim (National Service): You will be advising clients over the phone and via webchat on their eligibility for claiming Universal Credit, completing benefit checks and supporting clients to start their claims online.
- City-Wide Advice Service: You will be advising and supporting clients with a broad range of issues over the phone, face to face and via digital channels, such as new benefit applications and mandatory reconsiderations, re-housing applications, trust fund/grant applications, employment advice and immigration advice (Level 1 Only).
We can offer you a supportive culture within a charity setting committed to social justice. Because our people always go the extra mile to help our clients, we reward them with an attractive remuneration package with excellent terms and conditions of employment including:
- Flexible 37.5 hour working week in a City Centre location
- Hybrid working (once competent to work independently)
- Cycle to Work Scheme, Pension & Life Assurance Policy
- Health Plan and 24/7 Employee Assistance Programme
- Generous annual leave entitlement starting at 25 days per year (in addition to bank holidays) and rising to a maximum of 30 days with long service.
Interested in applying?
To submit your CV and begin the application process go to our website:
https://100hires.com/j/ABbisie
Closing date for applications: 10am on Monday 15 January 2024
Interviews to be held: Wednesday 24 January 2024
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.
