Total 23 job vacancies by AccorHotel

• Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.
• Attend to other duties as requested by Management and Supervisors.
• Assist GSA’s with guest check-ins and check-outs, ensuring smooth and efficient processes.
• Manage incoming calls during peak times, allowing GSA's to focus on in-person guest interactions.

• Handle enquiries for bookings via fax, email and phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframe (24 hours) following hotel reservations policy.
• Answer all calls promptly, within 3 rings using specified greeting for hotel, in a courteous and efficient manner. Ensure that all relevant information is obtained.
• Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
• Assist in Front Office as required, especially with guest check in and check out during peak periods of activity.
• Handle guest complaints and enquiries in an efficient and professional manner and ensure the Revenue & Reservation Manager and Front Office Manager is informed of any guest feedback.

• Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy.
• Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
• Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.

• Monitor and enforce pool safety rules to ensure a positive, secure and safe environment for guests.
• Offer assistance with poolside amenities, such as towels and seating arrangements.
• Stay informed about current CPR and first aid techniques, ensuring readiness for emergencies.
• Ensure efficient, friendly and professional food & beverage service is provided to all guests.
• Keep pool areas clean and tidy as per procedure manual.

• Clean guest rooms, storage areas and corridors as allocated to the required standard. 

• Ensure guest supplies and advertising material in bedrooms and bathrooms are replenished to the correct standards for the room type. 

• Use and clean equipment with care, reporting any defective equipment as set down in procedures manual. 

• Ensure the security of keys and guest rooms at all times by adherence to security procedures. Report any suspicious persons or items to Supervisor. 

• Understand the correct usage and storage of cleaning agents in line with health and safety regulations and manufacturer’s instructions. 

• Prepare and present menu items showing variety and flair, within the cost margins specified by the hotel.
• Ensure strict stock rotation and minimum wastage. Have a stock control procedures implemented and maintained.
• Check that all cooked and pre-cooked foods are properly stored.
• Prepare and ensures availability of mise en place as required.
• Liaise with Restaurant employees regarding the availability of menu items, additions to the menu and any relevant changes.
• Assist and liaise with chef on duty as required.

• Clean guest rooms, storage areas and corridors as allocated to the required standard. 

• Ensure guest supplies and advertising material in bedrooms and bathrooms are replenished to the correct standards for the room type. 

• Use and clean equipment with care, reporting any defective equipment as set down in procedures manual. 

• Ensure the security of keys and guest rooms at all times by adherence to security procedures. Report any suspicious persons or items to Supervisor. 

• Understand the correct usage and storage of cleaning agents in line with health and safety regulations and manufacturer’s instructions. 

With a combination of breakfast, lunch and dinner service as well as conferencing job tasks, this role has plenty of variety. 

You'll work alongside the Food and Beverage Supervisors to ensure seamless guest experiences. Your role includes the following tasks:

• Greeting and taking orders
• Cleaning and refilling buffet/coffee items
• Making Coffees
• Keeping the restaurant clean and tidy
• working independently on shifts
• setting up/ Refilling/cleaning conference areas

This is a Casual, offering hours dependant on occupancy of the hotel. You will be required to work weekends and public holidays.

• Prepare and present items showing variety and flair, within the cost margins specified by the hotel.
• Prepare and ensures availability of mis en as required.
• Liaise with Restaurant employees regarding the availability of menu items, additions to the menu and any relevant changes.
• Keeps all working areas clean and tidy.  Ensure all equipment is maintained, serviced and cleaned.  Report any problems to the Head Chef.
• Maintain excellent presentation standards.

The Finance Officer will be responsible for supporting the Financial Controller in all aspects of the work and contribute to the smooth running of the finance operations on a day-to-day basis.
 

• Make sure all financial info is produced accurately and on time, following company standards.
• Prepare and upload daily revenue figures into the accounting system.
• Support Income Audit and Accounts Receivables function.
• Daily Credit Card Reconciliation.
• Accounts Payable invoice processing – monitor and analyse expenses, identifying areas of cost optimisation.
• Accounts payable statement checks, accounts payable supplier queries.
• Monitor and manage Accounts inbox.
• Completion of the daily bank reconciliation.
• Petty cash reclaims – log and code the reimbursed receipts.
• Support budgeting and forecasting activities.
• Work with other teams to gather relevant financial information.
• Actively review standard operating procedures, ensuring the hotel is complying with audit standards and performing spot checks as required.
• Assist in the preparation for Audits and provide necessary documentation.

• To greet all guests as they arrive and depart the Hotel.
• Complete pickups and drop offs as required.
• Carry guest luggage as required.
• Escort guests to rooms as required.
• Undertake the transfer, storage and handling of guest luggage and property as well as responding to guest requests for assistance and or information.
• Regular cleaning of all public areas including foyer, cleaning ashtrays and tables.
• To have a thorough knowledge of all facilities and operating hours in the hotel.

Ready for a sizzling career move? You will play a pivotal role in our kitchen working alongside a fantastic team. The food you prepare, cook and serve makes our guests smile and wanting more.

What you will be doing:

• Working on several orders at once

• Constantly keeping the station clean and sanitized

• Making sure their station is properly stocked with food and equipment

• Assumes 100% responsibility for quality of output from station

• Creating food of the highest quality and to the standards.

• Communicate effectively with the rest of the team and thrive for guest feedback

Operation

• Conduct daily briefings with staff at floor level. Manage and supervise all tasks of his/her team
• Ensure cleanliness of guest rooms, guest room balconies, guest corridors, linen rooms and housekeeping pantries according to standards and procedures set
• Supervise public areas
• Replenish guest supplies and ensure that guests requests are promptly attended to
• Attend to reports on damage or malfunction in hotel rooms
• Maintain equipment in proper state of cleanliness
• Maintain a section floor report
• Conduct regular room checklists
• Report unusual behavior/activities on floors to Executive Housekeeper
• Record room status in allocated section accurately
• Assist Housekeeper manager in assessing team members’ attendance and performance

Other Responsibilities

• Be well versed in hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the assigned by the Management
• Establish and maintain effective employee working relationships

•Responsible for individual and group reservations

• This also includes the management of group blocks relating to inventory, payment and group setup

• Handle enquiries for individual and group bookings via email or phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframe. • Handle any other department issues related to individual reservations (follow up on prepayment, routing, vouchers…)

• Preparation of group information sheets (group movements) and briefing of all involved prior to arrival of group.

• Manage payments, cancellations, rooming lists and terms and conditions. • Maintains a precise filing system for all Group reservations and correspondence.

• Handle guest complaints and enquiries in an efficient and professional manner

• Ensure a clear line of communication with other departments for special requests or other reservation-related matters.

• Ensure Accor brand and company standards are implemented and updated. • Ensure security and safety procedures are updated and implemented.

• Promote positive working environment by developing positive team spirit. Customer Relations

• Provide efficient, friendly and professional service to all guests, making all guests experience positive.

• Take a positive problem solving approach with guest problems and concerns, call the Manager on Duty if difficulties arise.

• Actively sell and promote, hotel facilities and services

• Manage the restaurant, bar, room service & conference rooms, to ensure quality and efficient service and standards whilst delivering a memorable guest experience.
• Review, analyse and drive revenue the daily operational needs maintaining beverage, labour, product and expenses on budget.
• Develop, implement and maintain quality standards for all food and beverage outlets including the supervision and direction of the food and beverage team.
• Ensure cleaning and maintenance of outlets, work areas, tableware, utensils and other materials and equipment used by restaurant, bar, room service and conference areas.
• Work closely with Executive Chef to ensure Food and Beverage service is an exceptional guest experience.
• Recruit, manage, train, develop and inspire the Food and Beverage team.