Total 7 job vacancies by AccorHotel

To manage the complete F&B operations at Pullman & Novotel New Delhi Aerocity . As a director of Food & Beverage, behaves in an exemplary fashion, leads by example and is responsible for the overall Food & Beverage operation. He/she embodies the brand mindset, manages the team ensuring guest satisfaction with quality and high standards of service for customers and ultimately leads the operation to attain profitable results.

• Ensures guests are well looked after, from the moment they arrive to the time they leave.
• He/She ensures that all events run smoothly in accordance with the specifications validated by the Sales Manager / Meetings Manager and as per the client’s specifications.
•  Optimizes the Meeting offer by making proposals
•  Applies the brand's quality standards (SOP)
• Offers attentive service to guests, adapting to any constraints.
• Establishes good relations with guests, offering advice and fostering customer loyalty.
• Reviews inventories and manages stocks under his/her responsibility
• Increases revenue for the point of sale through additional sales techniques
• Is overall responsible for the financial performance of the events and banqueting areas.
• Prepares and analyses financial reports/results and implements corrective actions as necessary
• Manages the costs in accordance with the expense budgets and insures efforts to reduce costs and expenses without compromising on quality.
• Ensures strict adherence to Events and Banqueting Internal bill settlement policy, as per the company/hotel guidelines.
• Is the point of contact for all departments involved in setting up the event.
•  Boosts cross-departmental working methods thanks to his/her relational skills, adaptability and professionalism.
• Organizes the work for the team, including the need to multi-skill in employees for job requirements
• Optimizes the staffing as per the operations demands and if required assists other outlets requiring help & making provision for special events etc.
• Ensures information is properly passed on to the team (briefings and debriefings with the kitchen staff etc)
• Continuously takes initiatives to enhance and improve his/her team member’s product knowledge.
• Takes initiative to maintain and update repeat guest history and regularly communicates the same to the team members, during  briefings etc.
• Ensures prompt guest recognition on the basis of VIP list / repeat guests as per the guest history.
• Ensures the Events and Banqueting space is prepared to a high standard in order for conducting the guests' Event and ensures that all equipment is used correctly.
• Takes the global level of activity into account when managing the flow of guests and constantly checks the quality, speed and overall efficiency of the team/waiting staff.
• Ensures that the Back of the house service areas is maintained as per the hotel standards.
• Evolves working methods in line with brand philosophy
• Respects labor law, particularly when preparing work schedules
• Manages his/her team and is responsible for their talent development and organizes the training required for the same.
• Regularly conducts necessary tests for team members and takes necessary corrective actions.
• Integrates, trains and manages personnel and assists team members to  improve their skills and provides support for career development
• Ensures his/her staff are well presented (clothing, personal hygiene etc)

The Director of Revenue is responsible for working with the Revenue Management team in determining strategic goals and tactical efforts, which drive revenue to the hotel. The Director of Revenue is responsible for ensuring that the inventory allocation and pricing parameters are positioned to support the overall revenue goals of the hotel. This role serves as the objective decision maker that ensures the best interest of profitability is served in the overall hotel as well as ensuring the integrity of rates and long-term customer investment.

How your day looks like:

• Closely monitor competitive pricing and understand the impact of relative pricing decisions on property performance. Performs competitor checks and reports as appropriate.
• Leads the fortnightly revenue meetings.
• Provides analysis of demand factors, competitive positioning and future outlook and trends.
• Prepares Daily, Weekly, and Monthly Revenue reports to include production, trends, booking patterns as well as channel analysis.
• Develops fundamentals and provides guidelines to maximize revenues related to the sale of catering events, function space and all other revenue streams at the Hotel.
• Ensures that the revenue plan is updated on a daily basis, balancing all figures with the PMS and ensuring that all data input into the system is accurate – Geo source, Product quality and pricing.
• Actively manages the Hotel’s revenue system 
• Monitors transient and group production to ensure that an optimal mix is maintained and evaluates group booking requests to ensure that the Hotel is not displacing higher yielding revenue.
• Analyzes the impact of the revenue management strategy being implemented by the Mondrian Singapore team and advises relevant changes as when needed.
• Ensures that the Hotels' position in the GDS and other distribution channels is consistent with the Hotels' Selling Strategies, includes conducting rate and availability audits, and that rate parity is maintained across all channels.
• Ensures that all rate plans are built in accordance with established Mondrian Singapore guidelines.
• Works with Director of Sales and Director of Marketing to determine effective and engaging rate offers (packages) which are then offered in to the right customer in the right channel.
• Works with Director of Sales and Sales Team members to encourage strategic selection of the right piece of business.
• Responsible for developing, training, and providing guidance to the Revenue Analyst/Distribution Executive/ Reservations Team through day to day management.
• Participates in all Revenue conference calls with Corporate.
• Assists in managing relationships with third party online intermediaries especially OTA’s and Regional Travel Agents.
• Produce and analyze current and historical demand including lost business turndown, rooms on the books, competitive set and market trends to aid in more accurate forecasting.
• Liaise with Group and Business Sales Managers, Reservations and Front Office to ensure yield and revenue management principles are understood and followed.
• Operationalizes hotel and corporate pricing strategies through definition and management of rate levels, stay restrictions and other tactics, which are congruent with demand factors and which are managed through all distribution channels.
• Provides guided learning so that all areas of the hotel that impact revenue are fully aware of the hotel Revenue Management strategies and understand their role in the plan.

This position is responsible for leading all aspects of the Sales & Marketing operations of the designated units, developing, and driving strategic sales and marketing activity to maximize revenue potential and optimize business across all market segments to ensure budgeted expectations are met.      

• Develop sales and marketing strategy to achieve annual performance targets
• Drive sales for corporate, leisure and MICE markets
• Build and develop relationships with industry partners, clients and tourism organizations.
• Engage and develop a dynamic and professional team to deliver results

Your experience and skills include:

• Minimum of 10-15 years of experience in Finance Operation and at least 3-5 years in similar role.
• Should be CA qualification.
• Excellent presentation and Communication Skills.
• Work experience in Star hotels and minimum of 400 keys and above, currently or past.
• Hotel Industry experience will be considered first priority.
• Problem solving & decision making skills.
• Strong operations background & Financially astute with Sales & Orientation
• Strong Leadership abilities and organizational skills.
• Able to drive change and look for operational efficiencies in the organization.
• Comfortable taking ownership of projects and expanding the scope of responsibilities.
• Responsible for managing the day to day financial reporting and controlling requirements of the departments, and will be required to review and Analyse management accounts.
• Ability to think strategically, inductively and creatively.

What you will be doing:

• To ensure that all financial, Legal and Insurance records and files are maintained according to the established standards computerized where possible.
• To know all terms and conditions of the management agreement and to ensure that they are adhered to.

• To implement local accounting procedures to ensure compliance with local government regulations, after approval from the area and/or corporate offices.
• To assist in compiling, together with the Cluster General Manager and Heads of Division, all budgets and forecasts covering all activities of the hotel and to maintain all budget control procedures.
• To understand Accor and/or hotel tax obligations, using the assistance of locally-appointed auditors or tax experts.
• To obtain the requisite government licenses and approvals for the operation of the hotel.
• Responsible for establishing budget forecasts (investment budget and operating budgets) for the organization and keep a record of monthly budgetary discrepancies.

Financial

Achieve business targets by managing the total revenue and Market share for Accor Hotels in his business scope, develop where possible sales through TARS connected channels, in favor of hotel direct channels

Operational

Track, analyze and report business trends in the market with some appropriate recommendations for new opportunities through the use of ANAIS.

Business plan /Analysis

Identify business opportunities and ensure clients loyalty in his business scope through the promotion and enrollment to Accor loyalty programs

Team Management

Manage sales team (account managers): set objectives and targets, analyze and optimize outcomes. Ensure training and competencies development

General Duty

Define and implement sales strategy in his business scope in accordance with the action plans of the Sales director Area-Country-Global Segment

• Direct and manage all group, transient, and catering/banquet sales activities to maximize revenue for the hotel

• Survey, review and analyze competition, market trends, customer needs and comments in order to be proactive and adapt with business intelligence

• Determine the effectiveness of existing programs and develop new strategies

• Actively participates in sales presentations, property tours and customer meetings

• Evaluate changes in guest needs, the guest mix and competitive set, to recommend appropriate product/service and operational changes as necessary

• Participate in community and professional organizations to maintain high visibility and promote a positive image

KEY OPERATIONAL RESPONSIBILITIES

Financial

Achieve business targets by managing the total revenue and Market share, develop where possible sales through TARS connected channels, in favor of hotel direct channels

Operational

Track, analyze and report business trends in the market with some appropriate recommendations for new opportunities through the use of ANAIS.

Business plan /Analysis

Identify business opportunities and ensure clients loyalty in his business scope through the promotion and enrollment to Accor loyalty programs

Team Management

Manage sales team (account managers): set objectives and targets, analyse and optimize outcomes. Ensure training and competencies development

General Duty

Define and implement sales strategy in his business scope. Team briefings and development plans.