Total 21 job vacancies by AccorHotel

Primary Responsibilities

Accounts Receivable

• Ensure that all payments by Cash/Cheque/GIRO/TT are posted and reconciled in a timely and accurate manner
• Ensure credit card postings and payments are reconciled
• Review all charge-backs from credit card companies and alert Credit Department
• Ensure all deposits and prepayments received are posted timely and accurately
• Check all Banquet Event Orders to ensure deposits mentioned are received and posted
• Raise Invoices and/or Credit Notes as and when necessary and ensure these are posted accordingly
• Check all Waivers and Late Charges requests for accuracy before forwarding to Financial Controller for approval
• Check all invoices/billings before mailing out
• Attend to guests’ enquiries on billings and charges
• Ensure AR Aging tally with GL
• Ensure TA commission and Credit Card outstanding forwarded to GL for accruals

Other Responsibilities

• Be aware of the hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the assigned by the Management

• Plan the room reservations.
• Ensure proper selling techniques and strategies are utilized to maximize room revenues.
• Coordinate all duties and responsibilities of the reservation department ensuring a high level of accuracy and efficiency.
• Any matter which may affect the interests of the hotel should be brought to the attention of the Management.

EXECUTIVE RESPONSIBILITIES & EMPOWERMENT

• Liaises with Sales & Marketing team and Front Office Team and will be responsible for Reservation Associates

KEY OPERATIONAL RESPONSIBILITIES

Financial

• Identify optimal, cost effective use of the resources and educate the team on the same.
• Maintain and update corporate database, entering guest bookings to ensure guest information records are kept up to date and accurate for future events.

Operational

• Ensure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests.
• Ensure the accurate positioning of the hotel in terms of occupancy and rooms availability
• Ensure that the corporate account number is recorded on the Guest Folio to help monitor quantum of business generated through respective companies.
• Ensure calculative overbooking.

Business plan /Analysis

• Assist in the development of occupancy forecasts for the annual budget.
• Handle additional responsibilities as and when delegated by the Management.

Team Management

• Provide effective support to the team to enable them to provide effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

General Duty

• Leadership skills that utilize persuasion and motivation to attain organizational        goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness

• Ability to accept responsibility

• Self-confidence, motivation, drive and tenacity

Primary Responsibilities

• Reports directly to the Director of Operations ibis & ibis Styles Hotels India & General Manager ibis New Delhi Aerocity. 
• To assist and responsible for administrative and general assignments from the General Manager and of the department.
• To ensure efficiency of the administration of the department.
• To cooperate with other departments in order to ensure the smooth operation and the management of the hotel.
• Ensure that the day-to-day administrative needs of the department are fulfilled.
• Perform the duties within the framework defined by the norms of the Company and within the Hotel’s internal regulations.
• Keep confidential information Confidential.
• Responsible for rendering secretarial for the General Manager as required.
• To prepare respective schedules and reports that will be internally
• Distributed or submitted to Accor Head Office laid down by the General Manager.
• To take down and transcribe the minutes of meetings such as Executive Morning Briefing and dictation from General Manager, etc.
• To prepare correspondence such as fax, letter, memo, complimentary voucher, etc as assigned with a coding system for tracking.
• To open and dispatch mail that relates to the department.
• To maintain office supplies stock.
• To keep herself acquainted with the General Manager’s activities in order to assist in discerning priorities.
• Input data into computer system as required.
• To arrange appointments for the General Manager, reminds him of appointments and meetings.
• To handle incoming/ outgoing telephone calls and faxes.
• To handle all contact listings such as Owner contacts, Accor contacts, Hotel contacts and other supplier companies, etc. 
• To create self-appearance both on the telephone and in person with an excellent image of the hotel.

• To ensure that all goods received are properly supported by valid hotel purchase orders.
• To examine both quality and quantity of goods received in coordination with related department before accepting the delivery.
• To ensure that goods are promptly moved to store or concerned department once received. Final receiver of the goods must sign the receiving record.
• To ensure that outgoing goods are properly documented and accounted for.
• To closely monitor with Purchaser all pending or partial deliveries.
• To be responsible for recording and distributing reports as per hotel policies and procedures, such as duly signed individual receiving record, receiving report, etc.

• To ensure the safeguard of all stored items by keeping the store locked when unattended.
• To issue and reorder stock and to ensure that no goods will leave the storeroom without proper authorized store requisition.
• To post on computer all in-out movement of goods from/to the store in a timely manner, so all stock data are kept current for more effective and timely management decisions.
• To conduct routine physical inventory and follow-up of all pending purchase requisition with the purchaser to ensure the timely replenishment of depleted stocks in accordance with the max/min par level defined by the management.
• To prevent loss, spoilage, breakage by carefully following the expired date of perishable items, monitoring the slow moving items and keeping store clean and tidy at all times.
• To be responsible for all documentation such as the Receiving Record, the Receiving Report and the Daily Summary Receiving Report as well as Slow Moving Item Report.
• To maintain the stores room in hygienic and systematic way.
• To generate timely and regularly  reports as  required by management

• Maintain complete knowledge of the following (to include but not limited to):
  • All hotel features / services, hours of operation
  • Hotel function space, entertainment options, menus and floral decoration options
  • Hotel safety guidelines and evacuation plan
  • Scheduled daily group activities
• Maintain high level of knowledge of competitors’ product
• Answer incoming phone calls in a pleasant manner using Hotel’s telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure
• Liaise with banquet team to ensure correct set-up of function to meet clients’ needs
• Arrange site inspections for potential clients
• Promote positive relations with guests and attend to all requests expediently and courteously
• Acknowledge and handle guests’ complaints and comments tactfully and efficiently. Report incidents or other irregularities to management
• Review in-house guest list and be familiar with guest names and room locations
• Follow-up with in-house guest to ensure on-going service to the guest
• Develop professional relationships with key players in the designated Market segment to build business
• Maintain good relationships with counterparts at competing hotels
• Up-sell and promote hotel’s facilities and services  at every available opportunity in order to maximize sales revenue

• Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operation
• Assist management to supervise junior team members and casual labour under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards
• Take and record restaurant, banquet reservations/cancellations in accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basis
• Take food and beverage orders according to guest’s requirements and preferences
• Deliver food & beverage services in accordance to departmental standards and procedures
• Ensure that all food & beverage are served according to service standard
• Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full
• Try to remember individual patron’s names and their preferences to extend a personalized service
• Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
• Collect food and beverage supply requisition, ensure that the stock collected is as per requisition
• Handle guests’ complaints and comments tactfully and efficiently. Report any complaints, incidents or other irregularities to management
• Supervise and assist in assigned work station’s activities and oversee the operation of outlet in the absence of management
• Assist other Food & Beverage outlets with their operations during peak times or when required

Operation

• Supervise the dishwashers, general cleaners, garbage man, silver-man and the night cleaners
• Ensure that all new team members are adequately instructed in the operating of dishwashing machine handling, handling of chinaware, glassware, silverware, cleaning of kitchen equipment and other assigned by the Executive Steward
• Ensure personal cleanliness and proper deportment of all employees under his supervision
• Ensure that all the stewarding storeroom and work place are kept clean at all times
• Ensure proper sanitation standards are met through maintenance of local health and sanitation codes
• Ensure proper garbage sorting and that all Food & Beverage garbage are removed from all areas and transferred to the garbage room
• Take inventory of the operating equipment and cleaning supplies
• Report to Executive Steward should an emergency arise and he/she is unable to handle it
• Ensure that all kitchen and service colleagues are properly briefed that no over loading of operating equipment at the dishwashing area and any of the kitchen areas is allowed as it may result in breakages
• Prepare duty rosters on a weekly basis and Public Holiday/Vacation Leave chart for the Steward Attendants
• Suggest ways to improve the Stewarding Department

• Ensure that invoices are correctly coded, posted into system, and adequately attached with relevant documents such as Purchases Orders, Banquet Event Orders etc
• Ensure that all payment requisitions are approved by relevant Department Heads or Division Heads
• Ensure that journal entries interfaced from Cost Control/Receiving Office are correct
• Post all manual cheques into the system
• Schedule and make electronic payment according to approved policies & procedures
• Ensure that all expenses for the month are posted and necessary accruals made
• Ensure that Accounts Payable aging tally with General Ledger
• Update creditors’ reconciliation to ensure our records tally with creditor’s statement
• Check daily F&B invoices interfaced from Cost Control to ensure accuracy of prices, quantities against delivery orders and purchase orders
• Make accurate and timely payment to creditors according to approved policies & procedures
• Ensure that payment advices are sent out to creditors on time

Key Responsibilities:

People Management

• Establish and maintain seamless co-ordination & co-operation with all departments of ibis hotel, Gurgaon to ensure maximum cooperation, productivity, and guest service.

• Respond to queries, by resolving issues in a timely and efficient manner to ensure customer satisfaction.

• Ensure that all personnel are kept well informed of department’s objectives and policies.

Financial Management

• Identify optimal, cost effective use of the resources and educate the team on the same.

Operational Management

• Ensure to secure used and unused revenue related documents such as Guest checks, Guest Folios, Official receipts, Captain Orders, Paid-out Vouchers, Rebates/Allowance Vouchers, miscellaneous Debit/Credit Vouchers.
• Check Revenue documents and verify against Revenue sheets.
• Check that rebates, allowances and adjustments against revenue are properly authorized and legitimate.
• Reconcile computer generated Guest Ledger Balance against the General Ledger Balance.
• Prepare other reports, schedules and analysis that may be required from time to time.
• Perform other duties that may be assigned from time to time.
• Responsible for all Income Audits and for preparing reports for the same.
• Responsible for consolidating income reports for all areas of operations.
• Verify soft count deposits.
• Smoothen the process of the Night Auditor
• Audit and account for all control documents and prepare exception reports for all errors.
• Responsible for forwarding the bills and collection of dues from debtors as per the company policy

Security Operation

• Perform duties according to the Duty Roster prepared by the Director of Security. The Security Officer may be deployed to any of the following Duty Posts:
  • Security Control Room Duty;
  • Lobby Duty;
  • Loading Bay;
  • Patrolling or Observation Duty;
  • Back of House;
  • VIP Parking;
  • Or at any position where operations in Security field will benefit
• Ensure that all security systems function smoothly. Initiate immediate corrective action when fault is detected
• Assist Management, employees and guests in every way that is consistent with the protection and prevention objectives
• Coordinate with various departments and government agencies on routine matters and during emergency
• Monitor back of house areas with particular attention to unauthorized entry and exit points
• Maintains records in respective Log Books for future reference
• Keep Manager or Crisis Management Team informed on the latest development of situation in a crisis
• Conduct inventory on keys, passes, walkie-talkies, pagers and all other accountable stock
• Ensure the cleanliness of Hotel Security Room and the surrounding areas

Other Responsibilities

• Be fully conversant with hotel fire & life safety/emergency procedures
• Comply with hotel and department policies and procedures at all times
• Attend all briefings, meetings and trainings as assigned by management
• Report for duty on time wearing clean and complete uniform at all times
• Maintain a high standard of personal appearance and hygiene at all times

Perform other reasonable duties assigned by the Management of the Hotel

Operational

• Ensure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests.
• Ensure the accurate positioning of the hotel in terms of occupancy and rooms availability
• Ensure that the corporate account number is recorded on the Guest Folio to help monitor quantum of business generated through respective companies.
• Ensure calculative overbooking.
• Identify optimal, cost effective use of the resources and educate the team on the same.
• Maintain and update corporate database, entering guest bookings to ensure guest information records are kept up to date and accurate for future events.

Business plan /Analysis

• Assist in the development of occupancy forecasts for the annual budget.
• Handle additional responsibilities as and when delegated by the Management.

Team Management

• Provide effective support to the team to enable them to provide effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

• Supervises and guides Front Desk Associates to ensure that hotel’s policies and procedures are adhered to.
• Creates a positive and highly motivated working environment that promotes and develops teamwork.
• Utilizes and develops communication tools and channels for the dissemination of information and workflow in the section. Conducts training of Guest Service Associates as per necessity.

Guest Loyalty

• Promptly and actively obtains feedback from guest.
• In all incidents, provides management and department heads with reports and takes action to avoid repetition of any incidents, accidents, theft and complaints.
• Ensures that all guests are all pre arrival preparations done for all VIP arrivals.
• Ensures and provides engaging arrival and departure experience to all guests.
• Ensures and enroll maximum guests to Le Club.
• Achieves guest delight through friendly and proficient services at the time of arrival / departure.
• Must have complete knowledge of membership levels of Le Club Accor program.
• Enable decision making at guest contact point to ensure guest loyalty.

Operational Processes:

• At the start of the each shift, Front Desk Executive must familiarize himself/herself with: Room Situation in the Hotel, Checks on status of room blocks and discrepancies, Front Desk follow ups on expected check ins and check outs, Reports from the end of the previous shift, Correspondence bearing the current shift, Events in the hotel.
• Ensure clear hand over between the shifts, highlights any cash discrepancy.
• Ensure that Front Desk associates takes departure time and secure mode of payment from all guests at the time to arrival.

• Ensure that check ins/ outs are efficient within required time frame and as per defined standards. Ensure all guest entering the hotel are welcomed.
• Ensure fond farewell is extended to all guests on departure.
• Handles relevant guest comments or complaints of the hotel guests and inform to the management.
• Ensure that all internal controls are in place.
• Encourage Up selling in the hotel.
• Ensure that Arrival & Departure register is updated as per local laws at all times. Also ensure that ‘C’ forms are made and send as per the local laws.
• Ensure and check all equipments in Front Office Department are in working condition.

Administration

• Ensure all grooming standards are in place and adhered to.
• Ensures all relevant reports are printed and signed off, filed or handed over to Morning Shift.
• Ensure that all rebates and paid‐outs are acknowledged by Duty Manager.
• Checks all guest registration cards for profile, mode of payment and departure time and given to Duty Manager for signature.

Performs all other job assigned by the Management.

• Conduct daily briefings with staff at floor level. Manage and supervise all tasks of his/her team
• Ensure cleanliness of guest rooms, guest room balconies, guest corridors, linen rooms and housekeeping pantries according to standards and procedures set
• Supervise public areas
• Replenish guest supplies and ensure that guests requests are promptly attended to
• Attend to reports on damage or malfunction in hotel rooms
• Maintain equipment in proper state of cleanliness
• Maintain a section floor report
• Conduct regular room checklists
• Report unusual behavior/activities on floors to Executive Housekeeper
• Record room status in allocated section accurately
• Assist Executive Housekeeper in assessing team members’ attendance and performance

KEY OPERATIONAL RESPONSIBILITIES

• Centralises the needs of all the hotel's departments and ensures they are supplied. Optimises stock rotation.
• Ensures that deliveries correspond to orders and applies storage guidelines.
• Manages supplier relations.
• Indicates when stocks are running low or when they are excessive.
• Works in close collaboration with all hotel departments, maintaining regular contact
• In conjunction with the Heads of Department, is responsible for managing inventories and end-of-month closings in compliance with the administrative and accounting procedures.
• Justifies any gaps between the theoretical and real stocks, prepares plans
  Helps improve merchandise ratios.
• Applies the procedures regarding purchase orders, delivery slips and invoicing.
• Carries out hygiene checks on food items in line with HACCP standards (DLC, DLUO etc).