Total 97 job vacancies by AccorHotel

• Prepare guests' orders promptly according to standards and ensure they are served in a timely manner.
• Ensures bar maintenance and inventories are up to Fairmont Standards during the entire dining experience.
• Prepares the beverage, food, and supplies requisition and monitors inventory levels, shortages and supplies.

• Monitors and ensures all equipment is in good running condition and report status if found defective and recommends necessary solutions for the problem.
• Implements strictly the preventive maintenance of all equipment and machinery including the auxiliaries according to the hotel standards and the manufacturer’s recommendation.
• Provides prompt, courteous and efficient engineering service while implementing standard procedures for guests.

• Makes requests, monitors and tracks departmental supplies, and chemical amenities of the hotel.
• Prepares monthly reports, inventory of items, accruals, and expenses of the department.
• Provision of admin work including but not limited to updating bulletin boards, coordinating departmental activities, filing of documents and managing department. schedules

• Conducts negotiations with suppliers and contractors to obtain the best possible price.
• Coordinates with the requesting department all product specifications, lead time and other details pertaining to the requested product.
• Ensures quotation and supplier accreditation files are complete and accurate and all food deliveries are compliant with the food safety standards of the Hotel.

• Introduces stringent cost control measures and ensures that all inventory movements within the hotel are accounted for and properly supported with appropriate documentation.
• Performs the physical count of all storeroom stocks and month-end inventory with final balances to be reconciled, also witnesses the physical count of operating equipment.
• Assists in analyzing expenses as well as on the allocation of other expenses of all departments.

• Maintains quality and consistency levels of production and presentation and consistently monitors expenses.
• Ensures waste is minimized through accurate ordering, adhering to established par levels, production and maintains and sets sanitation, hygiene and safety standards.
• Ensures team productivity through training, coaching and mentoring.

• Promotes and sells customized spa programs, and ensures effective communication amongst all departments within the hotel.
• Utilizes revenue management to maximize revenue generation based on data.
• Ensures Guest or Member satisfaction at all times by ensuring that safety and service are always the spa's priority.

• Leads and supervises the team in all aspects of the department and ensures service standards are followed.
• Handles guest’s concerns and offers professional, friendly and engaging service.
• Implements outlet policies, procedures and service standards and follows all safety and sanitation policies when handling food and beverages.

The Guest Relations Specialist is responsible for ensuring we provide the highest level of guest service to all our guests in Fairmont, Raffles and Raffles Residences, and in assisting the Executive Office in its administrative works.

Responsibilities

GUEST RELATIONS and GUEST EXPERIENCE

• Support the Guest Experience Manager and ensure the guest experience centric culture is infused at all times and keep improving guest satisfaction
• Support the Guest Experience Manager and ensure VIP guests’ experience meets expectations from pre-arrival to departure
• Work with the guest relations team and ensure all standards and operational procedures are adhered to

• Assist in preparing for the VIP guest arrivals and take care of the special arrangements/requests for the guest
• To conduct audits that will check the hotel and brand standards and to assist in addressing the findings with the concerned department

• To answer guest reviews timely and to assist in resolving and recovering any issues encountered by the guest

• Consistently monitor VIP guest arrivals, in-house and departures. To offer assistance through the duration of their stay, and to assist in recording guest preferences
• Exhibit problem solving skill in an efficient and timely manner, has ability to recover guest experience from negative into positive one
• Allow and support team members to resolve internal and external guest service issues

EXECUTIVE OFFICE

• Support the Executive Admin in doing the administrative works, including but not limited to:
  • Creating and sending minutes of the meeting, creating reports
  • Creating welcome cards to be signed by the General Manager and the Hotel Manager
  • Creating, releasing, and keeping track of Gift Certificates
  • Assisting in any other requests of the General Manager and the Hotel Manager
  • Routing documents for signature
  • To assist florist in document handling
  • Ordering supplies and equipment for Executive Office

RISK ASSESSMENT

• Conduct of workplace risk assessment (Hazard Identification Risk Assessment and Control)
• Conduct of job hazard analysis (Safe Work Method Statement)
• Reporting of workplace incident  

OTHER INVOLVEMENT

• Familiarize with the ALL and AccorPlus Membership, and enroll guests
• Drive Sparkle and GPP
• Adhere to and promotes the Company’s Health & safety policies to ensure a safe work environment and knowledgeable all safety & emergency procedures

• Negotiates with suppliers and ensures items are ordered and approved within the specified cut-off.
• Coordinates with the requestor’s correct product specifications to ensure orders are correct and follow-up deliveries from suppliers to ensure timely deliveries of orders.
• Continuous product sourcing to find alternative items and supplier development to obtain several sources.

• Coordinates and provides administrative support to all areas of the Housekeeping department.
• Ensures work orders are completed and timely release of rooms based on the daily arrivals.
• Guarantees housekeeping guest amenities and supplies are well stocked and well inventoried to ensure the ultimate comfort, cleanliness, safety and standards for all guests and members.

• Maintains fast accurate service, and positive guest relations, and ensures products are consistent with company quality standards.
• Supervises and directs service relations and ensures setups are accurate, timely and meet established standards.
• Performs daily inspection of the outlet and activity and assures readiness to guarantee a smooth flow of operations to promote quality guest service at all times.

• Ensures compliance with arrival and departure standards based on Leading Quality Assurance.
• Supervise the Front Office Team to personalize the guest arrival and departure experience by ensuring all arrival reservations are reviewed and processed based on guest purpose, perspective, preferences, and passions. 
• Ensure all corporate, regional and local Raffles Standards of Operating Policies and Procedures are adhered to. 

• Conducts safety inspection of the kitchen, public area, guest room, stores and preventive maintenance, breakdown repair and constructive works.
• Proposes and recommends upgrading, improvement work and energy saving projects.
• Ensures efficient engineering operation is being met, and quality standard is maintained.

• Caters to room inquiries and reservations on a daily basis received via telephone calls and emails with full utilization of Opera PMS for creating and updating room reservations.
• Maintains an outstanding reputation for the Hotel and provides services and information to guests the most accurate and up to date information possible.
• Works towards maximizing hotel revenues by promoting upselling in the department, ensuring efficient availability control procedures and overbooking decisions.