Total 40 corporate legal executive job vacancies in India - Mumbai - Vikhroli West

• Plan & initiate action plan to approach and secure new business for the organization
• To determine effective and productive sales programs
• Relationship building with all the current and prospective customers.

• With Sales Manager plan sales strategy and implement tactics to achieve budget
• Sell all facets of the hotel and cross sell other Accor Hotels Group properties

• Establish new business and maintain existing business accounts through the preparation and execution of action plans
• Convert sales leads
• Handle accounts/prospects jointly with senior positions
• Solicit and close business according to established parameters
• Conduct familiarizations and site inspections
• Maintain a regular sales call pattern
• Monitor competitive set and communicate tactical changes to Manager
• Attend regular meetings
• Entertain prospects and existing key accounts with the view to sustain business and generate further sales
• Report as required on sales activities and successes
• Participate in conducting client interviews
• Maintain regular contract with the Accor International network of hotels and reservation centre
• Monitor competitor activities
• Build profile in market place

• Assist Sales Manager with collateral distribution and direct mail campaigns

• Develop and maintain contact with business generators, meeting and convention planners, visitors/Convention Bureau travel agents, tour operators, airlines, corporate accounts, Government Departments and other producers closely allied to Hotel Business.
• Work in line with business requirements

Customer Service

• Ensures the delivery of brand promise and provides exceptional service at all times to the guests.
• Provides excellent service to internal customers in other departments as appropriate.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.
• Greets visitors, ascertains nature of business, and directs visitors to appropriate employee

     Operational

• Assists in the preparation of the Annual Business Plan.
• Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system

     Other Duties

• Attends and contributes to all training sessions and meetings as required.
• Exercises responsible behavior at all times and positively representing the hotel team.
• Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organizations.
• Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety.
• Ensures high standards of personal presentation and grooming.
• Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.
• Carries out any other reasonable duties and responsibilities as assigned.

     Occupational Health & Safety

• To ensure that all employees have a complete understanding of and adhere to the hotel’s policy relating to fire, hygiene, health and safety.

Employee Responsibility

All employees to safeguard their health and safety, and the health and safety of others, in the workplace. 

Replacement and Temporary Mission:

Be ready and responsible for any job, which may be assigned by the Management.

EXPECTED RESULTS

• Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out, F&B and throughout their stay.
• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
•  Maintain strict security procedures with credit and cash, accounting procedures, issue of room keys and guest confidentiality.
• Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers and transfer all calls to relevant departments or guest room responding to requests quickly and efficiently.
• Document accurately all internal and guest messages.  Distribute according to specified Hotel procedure.
• Assist, as required calls for reservations following hotel standard.  Ensure accurate, up to date information is given.
• Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
• Control room inventory and assign room per guest needs.
• Ensure to possess complete and thorough product knowledge of the hotel and the scope of services of the hotel provides.
• Accept and monitor luggage for safekeeping or storage in the office according to established procedures.
• Ensure to convey a sense of the guests importance and project a professional environment which reflects ibis Mumbai Airport’s commitment to customers.
• Responsible for providing courteous and competent services to the guests.

Prime Function:

• Inspect the rooms assigned and take responsibility to ensure the rooms are maintained upto the standards and that there are no guest complaints.
• Ensure maximum efficiency in the performance of the assigned Room Attendants.
• Ensure guest rooms, suites and pantries, assigned, are maintained as per the standards.
• To ensure that all rooms in the specified floor are serviced and cleaned daily.
• Any matter which may effect the interests of ACCOR should be brought to the attention of the Management.
• Facilitates the functioning of and / or oversees the functioning of Front Office Department or any other Department in the Hotel when necessitated by circumstances and as mandated by the General Manager. This would be over and above regular stipulated responsibilities and duties

Key Responsibilities:

Housekeeping Planning

• Plan & coordinate the activities of the room attendants.
• Maintain pantries with par stock of linen, cleaning supplies and guest request items.

People Management

• Establish and maintain seamless co-ordination & co-operation with all departments of Ibis Mumbai Airport to ensure maximum cooperation, productivity, morale and guest service.
• Interact with guests and personnel of the hotel in an efficient and friendly manner.

• Provide effective support to the team to enable them to provide a range of effective and efficient services.
• Ensure that the team has been trained for all safety provisions.
• Motivate and develop staff to ensure smooth functioning of the department and promote teamwork
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

EXPECTED RESULTS

• Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out, F&B and throughout their stay.
• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
•  Maintain strict security procedures with credit and cash, accounting procedures, issue of room keys and guest confidentiality.
• Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers and transfer all calls to relevant departments or guest room responding to requests quickly and efficiently.
• Document accurately all internal and guest messages.  Distribute according to specified Hotel procedure.
• Assist, as required calls for reservations following hotel standard.  Ensure accurate, up to date information is given.
• Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
• Control room inventory and assign room per guest needs.
• Ensure to possess complete and thorough product knowledge of the hotel and the scope of services of the hotel provides.
• Accept and monitor luggage for safekeeping or storage in the office according to established procedures.
• Ensure to convey a sense of the guests importance and project a professional environment which reflects ibis Mumbai Airport’s commitment to customers.
• Responsible for providing courteous and competent services to the guests.

• Plan & initiate action plan to approach and secure new business for the organization
• To determine effective and productive sales programs
• Relationship building with all the current and prospective customers.

Primary Responsibilities

Security Operation

• Perform duties according to the Duty Roster prepared by the Security Manager. The Security Officer may be deployed to any of the following Duty Posts:
  • Security Control Room Duty;
  • Lobby Duty;
  • Loading Bay;
  • Patrolling or Observation Duty;
  • Back of House;
  • VIP Parking;
  • Or at any position where operations in Security field will benefit
• Ensure that all security systems function smoothly. Initiate immediate corrective action when fault is detected
• Assist Management, employees and guests in every way that is consistent with the protection and prevention objectives
• Coordinate with various departments and government agencies on routine matters and during emergency
• Monitor back of house areas with particular attention to unauthorized entry and exit points
• Maintains records in respective Log Books for future reference
• Keep Manager or Crisis Management Team informed on the latest development of situation in a crisis
• Conduct inventory on keys, passes, walkie-talkies, pagers and all other accountable stock
• Ensure the cleanliness of Hotel Security Room and the surrounding areas

Other Responsibilities

• Be fully conversant with hotel fire & life safety/emergency procedures
• Comply with hotel and department policies and procedures at all times
• Attend all briefings, meetings and trainings as assigned by management
• Report for duty on time wearing clean and complete uniform at all times
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management of the Hotel

• Ensure accurate data capture of invoices received through validation and internal control mechanisms.
• Co-ordinate with local Finance and Operations teams regarding to ensure that invoice submission instructions are adhered too and in accordance with contractual requirements.
• Ensure that appropriate accounting entries are recorded for all invoices raised in accordance with IFRS and IFS policies and processes.
• Understand and follow through on procurement policies
• Respond to supplier invoice queries to ensure tasks are carried out timely and efficiently
• Investigate and resolve any internal or external enquires related to supplier invoices
• Processing of invoices in line with relevant procedures and agreed timelines and further ensuring the relevant approvals are in place
• Performs all activities with a high level of accuracy and attention to detail
• Completes all activities in accordance within IFS standard operating procedures.
• Accounts payable related month end activity procedures and support in both internal and external audits
• Ensure lowest levels of late interest fees and penalties that could be caused by delays from AP
• Engage in process improvement opportunities and initiate relevant cost reduction practices to drive efficiency.
• Ability to work on shift basis.

As a Concierge Executive, you will be the face of our organization, providing exceptional service and assistance to clients and guests. Your primary responsibility will be to anticipate and fulfill the needs of our clientele, ensuring a memorable experience and enhancing their satisfaction.

Key Responsibilities:

• Guest Relations: Welcome and assist guests upon arrival, offering a friendly and professional first impression. Respond promptly to inquiries and requests.
• Information Management: Provide detailed information about local attractions, dining, events, and transportation options. Stay updated on local happenings and trends.
• Reservations & Bookings: Facilitate reservations for restaurants, transportation, and entertainment. Manage scheduling and bookings to ensure seamless guest experiences.
• Problem Solving: Address and resolve guest concerns or complaints in a timely and professional manner, maintaining a calm demeanor.
• Networking: Build and maintain relationships with local vendors, service providers, and attractions to offer exclusive deals and experiences to guests.
• Administrative Duties: Maintain accurate records of guest interactions and services provided. Assist with administrative tasks as needed.
• Team Collaboration: Work closely with other departments (e.g., housekeeping, front desk) to ensure guest needs are met efficiently.
• Special Events: Assist in organizing and executing special events or activities for guests, ensuring high-quality service and attention to detail.

Skills:

• Exceptional customer service skills
• Strong problem-solving abilities
• Ability to work flexible hours, including weekends and holidays
• Discretion and professionalism in handling confidential information

JOB DESCRIPTION

Job Title:         IT Executive at ibis Hotel - Navi Mumbai

Department:    IT

Job Purpose

This position is responsible for handling of day-to-day IT operations. The IT manager ensures that timely IT support is rendered to all departments, especially in areas with guest contacts. He/she will be responsible for the administration of the inventory of all equipment, software and software licenses.

Reporting Lines: IT Manager

Key Interactions

Internally

• All departments

Externally

• Guests
• Suppliers
• Vendors

Primary Responsibilities

IT Operations

• Manage and support all the systems in the hotel
• Provide In-house guest IT related matter troubleshooting
• Coordinate, manage and oversee projects, document process
• Perform regular system’s health check and capacities studies to ensure optimum performance of servers and network
• Manage system changes with appropriate support staff to ensure uninterrupted services
• Liaise with vendors and work with users at all level
• Maintain inventory of all equipment, software and software licenses

Other Responsibilities

• Be aware of the hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the assigned by the Management

Main Complexity/Critical issues in the Job

To ensure that day-to-day IT related issues are managed and resolved in a prompt and efficient manner.

• Provide assistance in all the areas of the Human Resources department & ensure to record employee data and furnish reports.
• Facilitate interview scheduling and support of recruiting process, tracking and reporting employee information, and record keeping, compensation & benefits and New Hire support and processing,  as well as providing general administrative support to the Human Resources team
• Develop and implement recruitment strategies aligned with the organization's objectives and growth plans.
• Collaborate with department heads to understand staffing needs and devise comprehensive recruitment plans
• Oversee the end-to-end recruitment process, including candidate sourcing, screening, interviewing, and selection
• Ensure compliance with recruitment policies, employment laws, and industry standards
• Monitor key recruitment metrics and provide regular reports and analysis to upper management.

Prime Function:

• Assist the Engineering Manager in maintenance and care of all Electrical equipment.
• Ensure to maintain quality of work in order to meet the prescribed standards.
• Any matter which may effect the interests of hotel should be brought to the attention of the Management.
• To abide by the mission statement of the Company and of the department.

Key Responsibilities:

People Management

• Establish and maintain seamless co-ordination & co-operation with all departments of Novotel to ensure maximum cooperation, productivity, morale and guest service.
• Provide effective support to the team to enable them to deliver effective and efficient services.
• Respond to queries by resolving issues in a timely and efficient manner.
• Motivate and develop the team to ensure smooth functioning of the department.

Financial Management

• Ensure to maintain records of all materials & equipment's.
• Identify optimal, cost-effective use of the resources.

Operational Management

• Ensure to possess a thorough knowledge of electrical system of the property, the circuits, present loads and possible limits of new loads and adhere to the set standards.
• Perform work required for the repair, maintenance, and installation of electrical systems for the property.
• Locate and determine electrical malfunctions using test equipment.
• Test electrical equipment, such as, motors, heaters, and controls for safety and efficiency, using standard test equipment and by observing functions.
• Install fixtures and other electrical equipment.
• Inspect circuits for specified shielding and grounding.
• Ensure to possess the knowledge of the fire alarm systems and adhere to the same.

Hygiene / Personal safety / Environment:

• Ensures that the workplace and storage areas remain clean and tidy
• Respects the instructions and safety guidelines for the equipment (s)he uses
• Applies the hotel's security regulations (in case of fire etc)

Prime Function:

• Assist the Assistant Manager Engineering in the day-to-day activities of the operations and maintenance / repair of all engineering related plants, equipment, building services, general installations work carried out by the Engineering Department.
• To control and check all the equipment related to the AC Section.
• Ensure to handle and maintain all equipments as per the standards.
• Any matter which may affect the interests of hotel should be brought to the attention of the Management.
• To abide by the mission statement of the Company and of the department.

Key Responsibilities:

Engineering Planning

• Assist the Assistant Manager Engineering and Engineering Supervisor to identify the major facilities and equipment requirements for all departments and the property.
• Ensure correct maintenance of all equipment in conjunction with the other user departments & stay abreast with the technological advances in surveillance & safety equipment.

People Management

• Establish and maintain seamless co-ordination & co-operation with all departments to ensure maximum cooperation, productivity, morale and guest service.
• Provide effective support to the team to enable them to deliver effective and efficient services.
• Respond to queries by resolving issues in a timely and efficient manner.
• Motivate and develop the team to ensure smooth functioning of the department.

Financial Management

• Ensure to maintain records of all materials & equipment.
• Identify optimal, cost-effective use of the resources

Operational Management

• Responsible for determining the maintenance plan of chillers, FCU, AHU, AC split, fridges and cold rooms.
• Ensure that the Plant area and Work shop is maintained as per the Standards.
• Ensure that preventive maintenance of the equipment is an on-going process and also as per the specified standards.
• Responsible for recording all the information regarding the spare parts and the equipment used in the AC Section.
• Estimate the requirement of materials & inform the same to the Engineering Supervisor in order to notify the same to the Purchasing Department.

Hygiene / Personal safety / Environment:

•  Ensures that the workplace and storage areas remain clean and tidy
• Respects the instructions and safety guidelines for the equipment (s)he uses
• Applies the hotel's security regulations (in case of fire etc)

Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc)

We are seeking a dedicated Royal Service (Operator) Executive to join our prestigious Royal Service team at Fairmont Mumbai. As the first point of contact for our guests, you will be responsible for supervising personalized and efficient service through telephone communications, ensuring that every guest interaction reflects the highest standards of hospitality.

Key Responsibilities:

• Telephone Operations: Handle incoming calls promptly and professionally, providing courteous assistance to guests and efficiently addressing their inquiries, requests, and concerns.
• Guest Assistance: Serve as a central point of contact for guests, offering personalized recommendations, arranging services, and ensuring that all guest requests are met with promptness and attention to detail.
• Room Service Coordination: Coordinate room service orders, ensuring accuracy and timeliness in delivery while maintaining clear communication with kitchen and service staff.
• Royal Service Coordination: Facilitate requests and services for VIP and special guests, ensuring that their needs and preferences are met with the utmost care and attention to detail.
• Problem Resolution: Act as a problem solver for guests, addressing any issues or concerns with empathy and professionalism, and escalating matters as necessary to ensure swift resolution.
• Information Dissemination: Provide guests with information about hotel facilities, services, and local attractions, offering personalized recommendations to enhance their stay experience.
• Guest Communication: Maintain clear and open communication with guests, colleagues, and other departments, ensuring seamless coordination and execution of guest requests.
• Administrative Tasks: Assist with administrative duties such as logging guest requests, updating guest profiles, and maintaining accurate records of communications and transactions.
• Service Excellence: Strive to exceed guest expectations by delivering personalized service and anticipating their needs throughout their interactions with Royal Service.

Main Duties:

Administration:

1. Requisitioning of F&B products
2. Market list
3. Attendance records
4. Requisitioning sick leave and annual leave
5. Daily log book
6. Petty cash
7. Expenses claim form
8. General Purchase Requisition
9. Medical form

Customer Service: Ensure that guests have service up to standards as of Novotel.

Financial: Responsible for all food product related cost.

Operational:

1. Assist in planning menus being innovative and creative with current market trends

2. Prepares cold and hot dishes, desserts and other foods.

3. Maintains proper Asian food quality in accordance with standardized company     procedures including spec sheets and recipes.

4. Requisitions all necessary foot items from store room.

5. Prepares advance preparation for next day and for the next shift.

6. Maintains clean and orderly work area.

7. Attends all kitchen meeting and training as requested.

8. Expected to carry out all reasonable requests by Management which the associate is capable of performing.

9. Understands job descriptions of other working colleagues.

10. Supervise and assist in total food production.

11. Attends Chef’s meetings when required.

12. Regularly reports all needed maintenance to the Executive Chef/Engineering.

13. Is well groomed and takes care of personal hygiene

Personnel: Establish rapport among co-employees at all levels and training.

Other Duties: Any other duties as may be assigned from time to time

Occupational Health & Safety

Employee Responsibility

All employees to safeguard their health and safety, and the health and safety of others, in the workplace. 

Replacement and Temporary Mission:

Be ready and responsible for any job, which may be assigned by the Management.