Total 74 Science / R&D / Research job vacancies in Navi Mumbai

About the job

Help our clients-internal and external-understand and use RMS services better by understanding their requirements, queries, and helping address the same through knowledge of data science and RMS.

Responsibilities

• Building knowledge of Nielsen suite of products and demonstrating the same
• Understanding client concerns
• Able to put forth ways and means of solving client concerns with supervision
• Automation and development of solutions for existing processes
• Taking initiative to understand concerns/problems in the RMS product and participating in product improvement initiatives

About you-Qualifications:

• Professionals with degrees in Maths, Data Science, Statistics, or related fields involving statistical analysis of large data sets.
• 10 years of experience in market research or relevant field
• Detailed  understanding of CPG/FMCG Industry and Retail market impact on client’s business
• Team management experience-at least 2 years

Mindset and Approach to work:

• Leadership position, responsible for leading a team or initiatives. 
• Deliver scalable, quality, reproducible and measurable complex experiments and PoCs. May lead a team.
• Cross team/ cross country collaboration
• Sets standards and champions  best practices, scientific methodology and PoCs.
• Strong awareness of and contributes to  the latest work in the industry, capable of identifying and applying relevant ideas and innovations.
• Leading innovation in solutions and deployment of the same
• Leads , Design and conduct studies, tests and use advanced analytics techniques to build proof of concept and prototypes for use cases.
• Contribute to identifying third parties and evaluate their capabilities and data sets in order to develop new solutions. 
• Works as data science business leader to partner leaders in CS, Commercial, PL teams besides clients
• Influences, collaborates, and sets clear priorities & expectations for teams and stakeholders.
• Usually directly manages and/or develops 1-3 Data Scientists.
• Client cluster/ Market/ Industry level ownership
• Addressing client and stakeholder concerns efficiently
• Guiding and coaching  small team on I client and stakeholder management
• Ability to inform and influence the product development life-cycle, and trajectory  based on the knowledge of the product and technology.
• Works with Product team to create clarity on and prioritize development.
• Creates a product focused culture, ensuring team understand the product, and designs processes to ensure the development of solutions centered around clients and/or end users.
• Creates a culture of continuous innovation focused around product improvements.
• Ability to estimate and size complex initiatives with multiple dependencies, and ensure initiatives meet cost requirements.
• Ability to develop solution for functional and non-functional requirements.

Functional Skills:

• Exhibits a solid understanding of CPG Industry for specific core process. Advanced knowledge of RMS/CPS systems/products.
• Comfortable designing solutions and supporting a team to execute 
• Displays innovative thinking and encourages. experimentation in delivery of work.
• Can support others to understand and apply more complicated technical principles & methodologies, creating clarity and focus for teams to deliver.
• Domain expert knowledge at least in one area of the following: programming, statistical analysis / machine learning/deep learning, time series, sampling
• Experienced in high-level programming languages (f.e. Python, R, SQL, Scala), as well as with data visualization tools (e.g. Power BI, Spotfire, Tableau, MicroStrategy).
• Able to work in virtual environment. Familiar with git/Bitbucket processes
• Expert problem solver in their domain, applying logical reasoning to solve the most difficult problems.
• Can identify data sources, connections, and patterns that are not readily apparent or available to solve problems and influence decisions.
• Fosters an environment of innovation, experimentation, and inclusion in solving problems, seeking and embracing diversity of thought.
• Identifies and embraces new and innovative methodologies in solving challenging problems.
• Guides and encourages analytical and data driven mindset for the other team members
• Story teller not just an analyser
•  

Soft Skills

• Expert in building challenging relationships and navigating complex social environments.
• Excels in communicating complex topics and creating clarity.
• Is a natural change agent, able to identify and resolve resistance to change, influencing stakeholders and senior leaders.
• A natural team builder, capable of bringing multiple stakeholders and colleagues together creating collaborative and productive environments with clarity and focus under a common goal.
• Leads and provides expert advice while working in a global context and connecting to stakeholders in different parts of the world

Calling out CAT Modeling Professionals to be a part of WNS CAT Modeling Team - A vibrant team of like minded professionals with delivery based flexible working model & a world of growth opportunities for global clients

Job Functions:

• Respond to new requests for reports/data: understand customer objectives and processes; review and refine requirements; and communicate estimated hours and timeline to complete;
• Extract information from multiple company databases that will be used for executing catastrophe models. This includes, working with large complex data sets using tools (e.g. SQL/SAS/Excel or similar), verifying the quality of input data/resolving anomalies, understanding and explaining data quality issues prior to running the modeling software, and modifying computer programs;Import data, run analyses and generate outputs from catastrophe modeling software (e.g. AIR, RMS).
• Prepare documentation of data extraction and modeling processes;
• Format data for business use in Excel, PowerBI, or similar;
• Produce reports manually and through automated scripting; create and maintain scripts and macros used to automate reports;
• Assist with geospatial modeling and map development using GIS services/software

Experience Requirements & Technical skills:

• Proficient with querying, manipulating, and extracting data from multiple databases;
• MS Excel: advanced proficiency (Pivot Tables, charts, and formulas);
• BI query tools: proficient with querying/manipulating data (Cognos, SQL, MS Office, or similar);
• SQL: proficient with complicated queries (many tables, many joins, complex data relationships, large databases);
• Report automation: proficient with scripting tools and languages (batch files and VBA for Excel);
• GIS: proficient with geospatial mapping software (QGIS, ArcGIC, etc.)

ABOUT THIS JOB 

We won’t say we can predict the future, but our team of Market Research Analysts gets pretty close. This role combines data analysis and client consultation from the start, with plenty of room for growth. You find the stories behind scatter plots and help clients determine which products to launch. Your insights will influence decisions for some of today’s leading global companies. 

RESPONSIBILITIES

·   Managing clients and their respective projects custom research team in matters of market research based on experience in the Finance, FMCG industry,.

·  Reporting to a project lead, you will be responsible for the successful execution of customized quantitative studies, including project costing, questionnaire design, project management and execution, analysis and report writing.  

Client Management  

· Managing clients and their respective projects from beginning to end, including making actionable recommendations to support key business objectives  

· Consistently exceeding client expectations from project inception through completion  

Project Management  

· Successfully manage multiple projects simultaneously, all in different design/analysis stages  

· Proactively anticipating, troubleshooting, overcoming, and/or escalating challenges to your project lead in a timely manner  

· Coordinating project task activities between your project team and internal support/operations team(s)  

·  Consulting (Questionnaire Design, Analysis, Reporting & Writing)  

·  Assist in the development of strong and captivating proposals to meet client needs, based on short research briefs and/or elaborate RFPs; including assisting with costing structure, methodological design, analytical framework, etc.  

· Designing questionnaires/focus group screeners/interview guides to meet the specific or unique client objectives  

·Synthesis and communication of both primary and secondary research findings into actionable insights according to the client’s objectives  

· Full reporting and analysis (via PowerPoint): Interpreting and analysing multivariate data, drawing insightful conclusions and providing recommendations, where applicable.  

·  Provide "in office" research, administrative and operational support to senior staff  

·  Be directly accountable for work conducted for their nominated clients in terms of analyses, charting, etc and perform quality checks on all reports for alignment to request accuracy and correctness  

A LITTLE BIT ABOUT YOU 

 Experience in Primary Quantitative Market Research with practical knowledge of research methodologies 

· Proactive 

· Strong interpersonal skills 

· Very Good Influencing & Persuading Skills 

We are looking for a dynamic and organized Market Research Fieldwork Operations & Logistics Executive to join our vibrant team. If you have a keen interest in market research and logistics and thrive in a fast-paced environment, this role is perfect for you!

What we do here at MMR...

MMR is an independent, global consumer and sensory research agency specialising in food, drink, personal and household care research. We are industry leaders, guiding best in class innovation for our clients – partnering with over 50% of the top 100 global food and drink brands.

Our team consists of more than 850 highly skilled professionals, including research experts, data scientists, and sensory specialists. With offices in multiple countries, we offer a global reach that enables us to deliver exceptional insights and solutions to our clients.

What makes MMR special?

We are a “people first” company that prides itself on collaboration, honesty and mutual trust. Don’t take our word for it though, check us out on Glassdoor. You’ll see we’re currently rated at 4.8 out of 5 as an employer destination and a massive 97% of our employees would recommend working for us to a friend. Add to that 99% of our people approve of our CEO and you a general feel of what it means to be part of the MMR family.

No two projects are ever the same, often involving exciting innovations, varied methods and international markets. It’s a great opportunity to challenge and add value to client decision making, all while working with our passionate, friendly teams across the globe.

Role Overview:

The Market Research Fieldwork Operations & Logistics Executive will play a critical role in supporting the execution of fieldwork projects and maintaining our high standards of operational excellence. You will work closely with suppliers, project managers, and research teams to ensure efficient logistics and facilitate smooth project delivery.

Key Responsibilities

Fieldwork Component

• Co-ordination of fieldwork in Market.  Attending fieldwork tests where required.
• Supplier relationship management – communications, supplier meetings, rate card negotiations, supporting co-ordination and resolution of resource conflicts, invoice queries, maintenance of internal databases, etc[LR1] .
• Scan the regional marketplace for new fieldwork suppliers / new capabilities.

RFQ Support

• The role is not expected to assume a heavy responsibility for covering RFQ processing but during peak times support may be needed so training will be provided.

Logistics component

• Product Sourcing: Online, wholesale and in-store.  Co-ordinate deliveries to specified locations, or working with suppliers to source product as applicable.
• Check in goods, maintain accurate records, maintain product/shipment quality
• Manage local 3rd parties (couriers)
• Liaison with local & regional authorities regarding permits etc
• Ordering consumables (boxes, tape etc)
• Preparation of products for collection by couriers, packing, labelling etc
• [Selection and supervision of partners to support debranding / relabelling etc]

• Proven experience in fieldwork operations or logistics management, preferably within a market research environment.
• Strong organizational skills with the ability to manage multiple projects and priorities simultaneously.
• Excellent communication skills, both written and verbal, to liaise with internal teams and external suppliers effectively.
• Detail-oriented mindset with an analytical approach to problem-solving.
• Ability to work collaboratively as part of a team while also being proactive and capable of working independently.
• Proficiency in MS Office Suite, especially Excel, for reporting and data management.
• Comfortable with Travel in and around Asia

What’s in it For You?

At MMR, we're committed to ensuring the happiness and well-being of each employee, regardless of where they are in the world!

We offer a wide range of core and additional benefits to enhance your experience with us. Competitive salaries, ample holiday allowances, and unparalleled training opportunities are standard here. Our vibrant culture, talented team, and focus on employee well-being is what makes MMR truly shine.

As Head of A&R, India & South Asia, you will:

• Identify, qualify, and develop long-term growth opportunities, and execute strategic plans with a view to reach market leadership in India
• Define and implement our sales strategy for all Regional, POP, Indiepop, Hip Hop artists in India with passion, innovation, care, and transparency.
• Accelerate organic growth by building a deep understanding of the market of artists services and in-depth knowledge of key market segments (by geography, market segments, type of clients)
• Lead a team of executives in charge of offering and managing distribution and marketing partnerships to a network of artists of different musical genres in the territory.
• Collaborate with your team in charge of selling distribution & marketing partnerships to a network of artists & support and guide them to ensure we source, attract, sign, and develop new artists in a constantly evolving environment.

Your duties will include but not be limited to the following:

• Undertake market analysis to establish and understand the addressable market size for all artist community in India.
• Build / Establish network and relationship with the artist community in the region.
• Sales and sourcing strategy
  • Define and implement your sourcing strategy and priority targets
  • Lead with your team the sales process and completion of deals aligned with the company procedures (salesforce, contract signatures)
  • Identify new business opportunities to initiate and close complex deals covering aspects such as legal, financial, marketing and communication components
  • Build and maintain an excellent network in the music industry based on reputation and quality of service
• Leading the sales activity
  • Identify appropriate KPIs to measure the sales performance and ensure regular reporting and completeness of the data in all internal tools
  • Communicate priority targets and leads to the team and define actions plan
  • Ensure the deals are aligned with defined business rules and internal process to guarantee successful relationship
• Identify and share best practices with the team and the group
  • Leading and developing a team of A&R, Project Managers.
  • With exemplarity and by sharing Believe’s driving forces in your daily relations and activities
  • Set guidelines, strategy, and objectives to improve and assess the team’s performance
  • Support your team by identifying improvement needs and providing appropriate training, mentoring, and coaching

• Soft Skills

• Fluent English is mandatory to succeed in your role as part of a global company.
• You have a relevant experience in people management and demonstrate strong leadership skills
• You own your P&L
• You have an excellent relationship skill and are artist-friendly
• A solid network in the music industry is a strong plus
• You have exceptional communication and negotiation skills

• KPIs

• Number of identified artists and labels again target
• Number of signed artists and labels against target
• Percentage of accuracy of data based on standard quality controls (CRM)
• Actual generated revenue against budgeted revenue
• Percentage of career reviews actually led with team members
• Percentage of objectives and OKRs set to the team

Apply: Interested applicants can email their resumes at chandani.veera@believe.com or reach out to us at +91 9987373636.

Are you a researcher looking for an exciting next step in your career? Do you enjoy working on high profile global accounts within the FMCG industry?

We are looking for energetic, self-motivated and passionate individuals to join our research team(s) as Senior Research Executives.

What we do here at MMR...

MMR is an independent, global consumer and sensory research agency specialising in food, drink, personal and household care research. We are industry leaders, guiding best in class innovation for our clients – partnering with over 50% of the top 100 global food and drink brands.

Our team consists of more than 850 highly skilled professionals, including research experts, data scientists, and sensory specialists. With offices in multiple countries, we offer a global reach that enables us to deliver exceptional insights and solutions to our clients.

What makes MMR special?

We are a “people first” company that prides itself on collaboration, honesty and mutual trust. Don’t take our word for it though, check us out on Glassdoor. You’ll see we’re currently rated at 4.8 out of 5 as an employer destination and a massive 97% of our employees would recommend working for us to a friend. Add to that 99% of our people approve of our CEO and you a general feel of what it means to be part of the MMR family.

No two projects are ever the same, often involving exciting innovations, varied methods and international markets. It’s a great opportunity to challenge and add value to client decision making, all while working with our passionate, friendly teams across the globe.

Our Senior Research Executive opportunity

As a Senior Research Executive, you will be hands on / take the lead on running market research projects, involving client liaison and project management from research design through to final debrief presentations.

Responsibilities include:

• Designing and organising fieldwork both locally and internationally
• Creating questionnaires against client objectives
• Analysing data (quantitatively)
• Creating insightful presentations

The work covers a range of ad-hoc projects, typically involving quantitative research, and both traditional and online fieldwork locally and internationally.

Skills and Qualities needed for this role:

• Previous experience (2-3 years) within an ad-hoc agency environment is essential
• Quantitative experience is essential and exposure to qualitative is beneficial
• Experience of involvement in report writing is essential
• Experience of handing product tests within FMCG is essential
• Ability to tell a story from the data is essential
• Strong organisational & time management skills required
• Strong communication skills & the ability to work effectively as a team is essential

What’s in it For You?

At MMR, we're committed to ensuring the happiness and well-being of each employee, regardless of where they are in the world!

We offer a wide range of core and additional benefits to enhance your experience with us. Competitive salaries, ample holiday allowances, and unparalleled training opportunities are standard here. Our vibrant culture, talented team, and focus on employee well-being is what makes MMR truly shine.

Ready to experience it for yourself? Apply now!

Are you a recent Food Science graduate? Are you looking for your next step within your sensory career?

The role:

MMR is looking for a Graduate Sensory Panel Leader to join our rapidly growing sensory teams, our sensory panel leader will be based in Mumbai. This exciting and brilliant opportunity entails many responsibilities which will help you to develop professionally on the job, you will be supported by some of the very best sensory experts globally.

About us:

Spotted an exciting new product in the shops recently? Chances are, we've played a key role in its creation.

We are an independent, global consumer and sensory research agency specialising in food, drink, personal and household care research. We are industry leaders, guiding best in class innovation for our clients – partnering with over 50% of the top 100 global food and drink brands such as Coca Cola, Diageo, Mondelez, GSK, Kellogg’s, Colgate and Unilever.

Our team of over 900 highly engaged, multi-disciplined employees are primarily dynamic research professionals, sensory experts and data scientists. We’re a diverse bunch, with backgrounds in R&D, insight, marketing, sensory science, data sciences and psychology. We also boast a true global reach with offices in UK, US, China, South Africa, Singapore, Colombia, Brazil, India, Thailand and the Netherlands.

We are a “people first” company that prides itself on collaboration, honesty and mutual trust. Don’t take our word for it though, check us out on Glassdoor. You’ll see we’re currently rated at 4.7 out of 5 as an employer destination and a massive 97% of our employees would recommend working for us to a friend. Add to that 99% of our people approve of our CEO and you’ll get a general feel of what it means to be part of the MMR family.

Responsibilities:

• Sensory Panel Management Support – (including scheduling, profiling and training of our panels).
• Assisting the team with running sensory research projects for multinational clients, focusing on both team delivery as well as client management in order to ensure the accurate and efficient management of projects.
• You will assist in the daily operation of the sensory research projects and maintenance of sensory laboratory, involving management of test product logistics, preparation and support in panel session set up, execution and data analysis and reporting.

• A fresh Food Science graduate or up to one year's experience in a sensory role.

• A passion for food and drink, and personal care products.
• We take graduates from a range of degrees, from food science (preferred), social sciences (psychology, sociology), humanities and pure science.
• Knowledge or experience in sensory research methodologies is useful, but certainly not essential as we will teach you everything you need to know.
• Spoken and written English skills are essential to allow for clear and concise communication as our team & clients are multinational.
• Strong organisational and time management skill
• Strong team-working ability

At MMR, we're committed to ensuring the happiness and well-being of each employee, regardless of where they are in the world!

We offer a wide range of core and additional benefits to enhance your experience with us. Competitive salaries, ample holiday allowances, and unparalleled training opportunities are standard here. Our vibrant culture, talented team, and focus on employee well-being is what makes MMR truly shine.

Ready to experience it for yourself? Apply now!

ABOUT THE JOB

Nielsen Customer Success team is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily. We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between Nielsen and clients. Our service and delivery is the reason clients will continue to invest in our products and service.

RESPONSIBILITIES

● Support day to day contacts at the client, contributing to the achievement of client satisfaction targets

● Build effective relationships with client representatives

● Own reporting, including report maintenance, business issue analysis, and solution integration

● Provide training to clients on Nielsen tools and solutions

● Trouble-shoot and resolve client inquiries related to databases, software, coding, and other key aspects that impact client deliverables

● Continue to broaden knowledge of client business issues and needs, Nielsen services, and the broader industry

● Liaise with other teams as necessary (e.g. operations, off-shore partners, technology, and data science) to solve client business questions and inquiries

● Monitor the progress of inquiries against agreed service levels and escalate any issues to the appropriate team

● Build and maintain relationships with other client support teams to ensure quality and timely service levels are exceeded

● Work closely with Practice/Retail Analytic Consulting teams, Operations, and Data Science to ensure all work is connected to client business issues and is delivered according to established timelines and in a way that contributes to driving client outcomes

Qualifications

ABOUT YOU

The Client Response Associate is responsible for executing specific client support-related activities including the delivery of reporting to our clients and/or client-focused data support, resolution and triage, and contract & order-to-invoice execution. The focus is to create high levels of client satisfaction by delivering accurate and insightful responses that contribute to client outcomes

QUALIFICATION

● Good understanding of FMCG industry and trends

● Solid Knowledge of Nielsen products and services

● 1-2 years Nielsen Client Service at Response and/or industry experience

● Participation in a Project

● Good interpersonal skills – ability to develop relationships internally and at the client organization

● Strong problem-solving skills, with gradually declining supervision

● Strong time management skills and prioritization ability, with gradually declining supervision

● Able to respond to inquiries of moderate complexity with almost zero supervision

● Able to respond on enquiries of higher complexity with limited supervision

● Strong storytelling skills, able to take clients through the solution offered and get their buy-in and satisfaction

● Able to coach and support Jr. Executives

● Strong levels of clients satisfaction achieved, acknowledgement from the client on a strong mindset to help them, as well as of the results per se.

We are looking for a talented Graphic Designer to join our dynamic Creative Studio in India working on global brands in the CPG sector. Does this sound like a role you could do? 

MMR Who? 

MMR is an independent, global consumer and sensory research agency specialising in food, drink, personal and household care research. We are industry leaders, guiding best-in-class innovation for our clients – partnering with over 50% of the top 100 global food and drink brands. 

Our team of over 900 highly engaged, multi-disciplined employees are primarily dynamic research professionals, sensory experts, and data scientists. We’re a diverse bunch, with backgrounds in R&D, insight, marketing, sensory science, data sciences and psychology. We also boast a true global reach with offices in Cali, South Africa, London, New York, Shanghai, Singapore, Mumbai, Sao Paulo and Bangkok. 

The role is based within our creative production company, Ideal Insight. 

Purpose of the role: 

We continue to build a world-class creative hub specialising in Graphic Design, Motion Graphic Design and Visual Communications. You will work across our family of companies, producing great design work.  

An average day could be... 

• Using creative software suites to generate illustrations, layouts and designs 
• Generating drafts and mock-ups of proposed designs for the teams to review and make revisions as requested 
• Liaising with clients/internal teams and developing from their concepts 
• Creating storyboards that depict the script and narrative 
• Designing visual language for marketing campaigns 
• Working as part of a broader production team, which might include liaising with printers 
• Leveraging Gen AI tools to enhance productivity and quality of outputs 

You’ll know you’re right if…. 

• You have around 3-5 years’ experience plus in designs studios or freelance  
• You have a creative flair, originality, and a strong visual sense. 
• You can solve complex technical briefs through impactful design. 
• You have a rich and varied history of flexible design output - show us your depth of experience. 
• You have experience in delivering design elements and/or whole projects from brief to delivery. 
• You have the ability to grasp client needs and consider most suitable solutions. 
• You can confidently and passionately present and explain ideas to clients and colleagues. 
• You have the ability to work methodically and meet deadlines. 
• You are proactive and self-motivated - you thrive on taking ownership of initiatives with limited oversight. 
• You have the ability to balance work across several projects at a time. 
• You have a background of working well as part of a wider creative design team. 
• You have a full and fluent knowledge of the Adobe Creative Suite. 
• You enjoy staying up-to-date with design trends in Europe/US 
• Production of motion graphics and animations experience is advantageous. 

Here at MMR, we are about building a workplace for the future. We believe in equal opportunities and celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves.

Our benefits are some of the best in the industry, we can share them with you if you want to know more. Our focus is not just on the expected benefits such as pensions and bonus schemes but the wellbeing of our employees. We’ve taken great strides to ensure that we support you to remain happy and healthy during your time with us.

ABOUT THE JOB

Nielsen Customer Success team is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily. We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between Nielsen and clients. Our service and delivery is the reason clients will continue to invest in our products and service.

RESPONSIBILITIES

● Support day to day contacts at the client, contributing to the achievement of client satisfaction targets

● Build effective relationships with client representatives

● Own reporting, including report maintenance, business issue analysis, and solution integration

● Provide training to clients on Nielsen tools and solutions

● Trouble-shoot and resolve client inquiries related to databases, software, coding, and other key aspects that impact client deliverables

● Continue to broaden knowledge of client business issues and needs, Nielsen services, and the broader industry

● Liaise with other teams as necessary (e.g. operations, off-shore partners, technology, and data science) to solve client business questions and inquiries

● Monitor the progress of inquiries against agreed service levels and escalate any issues to the appropriate team

● Build and maintain relationships with other client support teams to ensure quality and timely service levels are exceeded

● Work closely with Practice/Retail Analytic Consulting teams, Operations, and Data Science to ensure all work is connected to client business issues and is delivered according to established timelines and in a way that contributes to driving client outcomes

Qualifications

ABOUT YOU

The Client Response Associate is responsible for executing specific client support-related activities including the delivery of reporting to our clients and/or client-focused data support, resolution and triage, and contract & order-to-invoice execution. The focus is to create high levels of client satisfaction by delivering accurate and insightful responses that contribute to client outcomes

QUALIFICATION

● Good understanding of FMCG industry and trends

● Solid Knowledge of Nielsen products and services

● 1-2 years Nielsen Client Service at Response and/or industry experience

● Participation in a Project

● Good interpersonal skills – ability to develop relationships internally and at the client organization

● Strong problem-solving skills, with gradually declining supervision

● Strong time management skills and prioritization ability, with gradually declining supervision

● Able to respond to inquiries of moderate complexity with almost zero supervision

● Able to respond on enquiries of higher complexity with limited supervision

● Strong storytelling skills, able to take clients through the solution offered and get their buy-in and satisfaction

● Able to coach and support Jr. Executives

● Strong levels of clients satisfaction achieved, acknowledgement from the client on a strong mindset to help them, as well as of the results per se.

We are seeking a self-motivated System Engineer to join our IT team. The ideal candidate will take ownership of tasks, continuously develop their knowledge, and ensure our systems run efficiently and remain available to the business. You will work closely with the SysAdmin team to implement, manage, and maintain infrastructure solutions for both client-facing software and internal platforms.

About MMR Research Worldwide:

MMR is an independent, global consumer and sensory research agency specializing in food, drink, personal and household care research. We are industry leaders, guiding best in class innovation for our clients – partnering with over 50% of the top 100 global food and drink brands.

Our team of over 520 highly engaged, multi-disciplined employees are a mix of dynamic research professionals, sensory experts, data scientists, programmers and software developers. We’re a diverse bunch, with backgrounds in R&D, insight, marketing, sensory science, data sciences and psychology. We also boast a true global reach with offices in the UK, US, China, Singapore, Mumbai, Thailand, South Africa, Columbia, Brazil and the Netherlands.

We are a “people first” company that prides itself on collaboration, honesty and mutual trust. We receive consistently positive feedback from our employees for company engagement and team spirit. In a recent employee study 80% of employees stated they were happy and proud to work for MMR.

And one more thing, we work with 50% of the world’s food and drink brands so the chances are the last time you went to a grocery store, you bought something that we’ve helped develop and refine on its way to the shelves.

Key Responsibilities:

• Provide 2nd/3rd line support, troubleshooting and resolving technical issues.
• Administer and optimize server infrastructure (both Azure and On-Premise) to ensure seamless service delivery.
• Implement best practices in security and compliance, monitoring systems to ensure ongoing security.
• Analyze and investigate log files for fault finding and security concerns.
• Monitor, configure, and maintain network devices, including switches, firewalls, and routers.
• Administer software and OS upgrades/patch management for servers.
• Work with the team on system monitoring solutions and Hyper-V server hardware deployment.
• Maintain up-to-date documentation for infrastructure and train support team members on system tasks.

Requirements:

• Experience in a similar role, working closely with Support Engineers and senior IT staff.
• Excellent client-facing and internal communication skills.
• Strong organizational skills with attention to detail and the ability to multitask.
• Willingness to work additional hours, including weekends and after-hours for maintenance and implementation as needed.

Working Hours:
Monday to Friday, 9:00 AM to 5:30 PM, with a one-hour lunch break. Flexibility for extra hours as required by the business.

Join us to be part of a dynamic team where you can grow your career and make a significant impact on our IT systems and infrastructure!

ABOUT THE JOB

Nielsen Customer Success team is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily. We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between Nielsen and clients. Our service and delivery is the reason clients will continue to invest in our products and service.

RESPONSIBILITIES

• Support day to day contacts at the client, contributing to the achievement of client satisfaction targets
• Build effective relationships with client representatives
• Own reporting, including report maintenance, business issue analysis, and solution integration
• Provide training to clients on Nielsen tools and solutions
• Trouble-shoot and resolve client inquiries related to databases, software, coding, and other key aspects that impact client deliverables
• Continue to broaden knowledge of client business issues and needs, Nielsen services, and the broader industry
• Liaise with other teams as necessary (e.g. operations, off-shore partners, technology, and data science) to solve client business questions and inquiries
• Monitor the progress of inquiries against agreed service levels and escalate any issues to the appropriate team
• Build and maintain relationships with other client support teams to ensure quality and timely service levels are exceeded
• Work closely with Practice/Retail Analytic Consulting teams, Operations, and Data Science to ensure all work is connected to client business issues and is delivered according to established timelines and in a way that contributes to driving client outcomes

ABOUT YOU

The Client Response Associate is responsible for executing specific client support-related activities including the delivery of reporting to our clients and/or client-focused data support, resolution and triage, and contract & order-to-invoice execution. The focus is to create high levels of client satisfaction by delivering accurate and insightful responses that contribute to client outcomes

QUALIFICATION

• Good understanding of FMCG industry and trends
• Solid Knowledge of Nielsen products and services
• 1-2 years Nielsen Client Service at Response and/or industry experience
• Must have knowledge of Power BI and Programming languages like Python & SQL
• Participation in a Project
• Good interpersonal skills – ability to develop relationships internally and at the client organization
• Strong problem-solving skills, with gradually declining supervision
• Strong time management skills and prioritization ability, with gradually declining supervision
• Able to respond to inquiries of moderate complexity with almost zero supervision
• Able to respond on enquiries of higher complexity with limited supervision
• Strong storytelling skills, able to take clients through the solution offered and get their buy-in and satisfaction
• Able to coach and support Jr. Executives
• Strong levels of clients satisfaction achieved, acknowledgement from the client on a strong mindset to help them, as well as of the results per se.

Job Description

Innovation matters. With best-in-class research and predictive analytical tools, NielsenIQ BASES, the worldwide leader in analyzing and consulting on new products, remains at the core of our clients' new product ideas, product messaging that inspires action, fresh packaging designs, and optimal product launch strategies. At NielsenIQ, you will work with industry-leading marketers and see your work come to life. Have you ever wanted to modernize the brand and bottle design for an iconic beer company? How about discovering the next big energy drink? At NielsenIQ, you can. Be curious. Be collaborative. Be forward-thinking. Join the Innovation team and work with our clients as a consultant, a problem solver, and the voice of NielsenIQ BASES at our clients.

Responsibilities

Work with a team of analysts to ensure prompt delivery of service to responsible clients to achieve the set financial objectives and other operational performance indicators.

• To assist the senior member to identify a new business opportunity in the industry
• Prepares client proposals and study designs and estimates costs of projects, with supervision
• Constructs and implements the analytical plan
• Develop study design, and questionnaires, and discuss analytical plans with the modeling team
• Monitors changes in job costs and communicates cost changes to client, as needed
• Run market simulations, analyze study data, and provides report conclusions and recommendations, with minimal supervision
• Prepares and presents study results to clients
• Consults with clients regarding research designs and general study concerns
• Supervises direct reports by answering questions, providing constructive and consistent feedback, and conducting performance appraisals in a timely manner

Client servicing

• Undertake sales activities in conjunction with the commercial team in terms of preparation and delivery of proposals and credentials
• Work with the Customer Success team on analysis to drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews
• Ensure the services provided to clients are timely and precise according to client business needs and specifications while meeting the company's quality standards
• Identify and recommend enhanced and new services that answer clients' business needs
• Build and maintain ongoing relationships with the identified key persons within the client organization

A little bit about you

Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. You’re known for your impeccable organization. Connecting with clients matters to you, and that motivates you to sift through data from a new angle. You can identify the narratives behind numbers, and you’re always looking for what’s next.

BASES Customer Success Research Associate (Task Team)

Location: Mumbai, India

ABOUT THIS JOB.

BASES Customer Success Research Associate in a Task team will be responsible for executing tasks which will help gather and validate the required data in required format. This data/charts will support the commercial teams to build insights and recommendations in market research studies. He/she will co-ordinate across internal teams in this regard and support the commercial teams for the clients’ projects and queries by working through databases and meta-analysis whenever required.

RESPONSIBILITIES

• Supporting the Sr. Analyst/Manager in executing database, reports, and tasks as per requirement.
• Adhering to Performance KPIs to ensure quality performances (on-time delivery and data accuracy) and maintain work discipline.
• Working closely with BASES CS teams in a collaborative way for tasks and data bases assigned.
• Meeting internal & external deadlines for all deliverables
• Operate in a hybrid physical-virtual and multi-cultural environment, liaising with stakeholders and colleagues.

A LITTLE BIT ABOUT YOU

Intellectual curiosity and persistence while paying attention to details, to find answers to questions and ability to autonomously manage simultaneous tasks/ projects in a fast-paced business environment.

BASES Customer Success Research Associate (Task Team)

Location: Mumbai, India

ABOUT THIS JOB.

BASES Customer Success Research Associate in a Task team will be responsible for executing tasks which will help gather and validate the required data in required format. This data/charts will support the commercial teams to build insights and recommendations in market research studies. He/she will co-ordinate across internal teams in this regard and support the commercial teams for the clients’ projects and queries by working through databases and meta-analysis whenever required.

RESPONSIBILITIES

• Supporting the Sr. Analyst/Manager in executing database, reports, and tasks as per requirement.
• Adhering to Performance KPIs to ensure quality performances (on-time delivery and data accuracy) and maintain work discipline.
• Working closely with BASES CS teams in a collaborative way for tasks and data bases assigned.
• Meeting internal & external deadlines for all deliverables
• Operate in a hybrid physical-virtual and multi-cultural environment, liaising with stakeholders and colleagues.

A LITTLE BIT ABOUT YOU

Intellectual curiosity and persistence while paying attention to details, to find answers to questions and ability to autonomously manage simultaneous tasks/ projects in a fast-paced business environment.