Remit are delighted to be hiring on behalf of DSL Group in NG5. As a a Business Admin assistant your duties will include:
• Manage and prioritize incoming and outgoing correspondence, including emails, letters, and phone calls.
• Prepare and distribute meeting agendas, minutes, and other relevant materials.
• Maintain and update company records, databases, and filing systems.
• Assist with preparing and formatting reports, presentations, and other business documents.
• Conduct research and compile data to support business decisions and initiatives.
• Collaborate with internal teams to ensure effective communication and coordination.
• Handle confidential and sensitive information with utmost discretion and professionalism.
• Identify areas for process improvement and implement efficient administrative procedures.
• Serve as the main point of contact for customer inquiries, complaints, and requests via various communication channels
• Listen actively to customers, empathize with their concerns, and provide timely and appropriate solutions to ensure customer satisfaction.
• Resolve customer complaints and escalate complex issues to the appropriate internal teams, tracking their progress and ensuring timely resolution.
• Provide product information, technical assistance, and guidance to customers, ensuring a clear understanding of our products and services.
• Maintain accurate customer records and update customer information in the database.
• Identify opportunities for improvement in products, services, or processes based on customer feedback and collaborate with relevant teams to implement necessary changes.
Training to be ProvidedAs an apprentice, you will receive mentoring in the workplace and training from Remit Group to help develop your skills and achieve your Level 3
On successful completion, you will receive:
Level 3 in Business Administration
Functional Skills Level 2 in English & Maths (if required)
