Do you have a passion for the development of new processes, support service transformation and implementing significant service r.....
Do you have a passion for the development of new processes, support service transformation and implementing significant service redesign and support with new operational procedures that will improve the performance of administrative systems? Do you have a passion for project and change management? Are you driven and dedicated? If you’ve answered yes, then this opportunity may be for you.
We are looking for an enthusiastic and focused Business Support Manager to join the General Management Administrative Team with responsibility for the administrative functions of the division. The post holder will also focus on specific projects and programmes within the new clinical group operational teams and will support change management processes for IT systems within the division and will take the lead role and oversight in supporting the development, testing and implementation of such systems.
The post holder will manage the administrative functions of the Dental Services Division ensuring the provision of a daily service is maintained by the Clinical Groups and the General Management and Nursing Administrative Teams.
To oversee and support with the management and transformation of key administrative functions of the Dental Division to enable the efficient delivery of services to patients, Clinical Group Operational Teams, and members of the Divisional Senior Leadership Team.
To develop and support the implementation of key transformation programmes and significant complex work streams of programmes within Clinical Group Operational Teams as directed by the Group Service Manager or Service Manager.
Participate in the strategic planning, identifying interdependencies across projects/functions and bring together the outputs and outcomes.
Reporting and presenting periodic updates to the Service Manager and the Clinical Group Leadership Team on the progress of transformation projects and work streams.
The post holder will develop and maintain a high standard of administrative support and customer care across the Division.
BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people, and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe’s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.
If you want to ‘Be Part of Our Team’ and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.
IMPORTANT
Please ensure you check yourTRAC account regularlyas this is how we will communicate with you during the shortlisting and selection process.
Please ensure all sections of the application form are completed fully.
Please particularly ensure that you provide full details of all referees includingBUSINESS EMAIL ADDRESS, telephone contact details and postal address.
The management of effective administrative services across the Division ensuring the highest level of customer service is provided and relevant systems, processes and procedures are being undertaken efficiently and effectively, by auditing administrative services. The continuous review of Divisional wide administrative services using customer and other relevant feedback, subsequently planning, and making changes as appropriate. Preparing timely and appropriate reports for the Service Manager and the Group Service Manager on a monthly basis and/or as required. The day-to-day management of relevant budgets as delegated by the Group Service Manager. Ensuring that education and training for administrative staff is undertaken, as appropriate, in accordance with Trust policies and procedures.
This advert closes on Tuesday 10 Dec 2024