Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Summary of This Role
Provides a comprehensive understanding of the technical aspects of our company’s products and services and how they integrate into the customer’s operations and needs. Understands how both software and hardware function and can assess and define what solution or system is needed. Builds customer confidence in our company’s technical solutions.
What Part Will You Play?
Provides technical business knowledge related to a product, system or project in which guidance and/or solutions are needed.
May be involved at any or all stages of a project or issue. May be involved with refining a specification, designing a product or system, managing part or all of a project.
Performs analysis, ensures its accuracy, and recommends alternative solutions within project strategy and deliverable prioritization which may include feasibility study and risk analysis. Understands client needs and impacts to their systems and adjusts delivery within the client's requirements.
May monitor high level implementation plans.
Works with business, technical, operations and end users for desired solutions.
Provides business direction and may handle client negotiation actions.
May review defined system requirements to ensure they meet the business needs and validates the solution.
With moderately complex projects, may serve as Subject Matter Expert for components, and must be able to guide understanding of requirements and impacts to the customer, system, and strategy.
Participates in client facing meetings, joint venture discussions, vendor partnerships, client and internal development team working solutions to determine solution approaches.
Works closely with team to resolve varied and complex issues based on specialized experience and knowledge.
Consultant for business best practices and industry trends.
What Are We Looking For in This Role?
Minimum Qualifications
Required Experience: Typically Minimum 6 years relevant experience; sales/solutions engineering, technical sales, implementation, project management, professional experience working with end-users to meet business needs
Required Education: Bachelor's Degree - Information Technology, Computer Science, MIS, Business or equivalent work experience, such as relevant technical background and/or work product/SME knowledge in lieu of a degree.
Preferred Qualifications
Experience with ERPs, preferably Sage Intacct and Oracle NetSuite
Prior sales engineering, software implementation or software sales process experience preferred
Prior experience in analytical reporting and/or data analysis tools preferred
Ability to establish credibility and build confidence quickly with all levels of customer and internal decision makers, influencers, and stakeholders
Strong verbal and written communication and presentation skills; exceptional listening skills
Good interpersonal skills and ability to build strong customer relationships
Solid technical skills and competence along with the ability to learn and apply software, engineering, and accounting concepts quickly
Strong problem solving and analytical skills; formulates creative solutions that will deliver real business value; eliminates roadblocks
Strategic and business thinking skills and acumen
Well organized; ability to manage multiple projects and relationships simultaneously
Demonstrated ability to work well under pressure – managing customer expectations, time constraints, competitive situations, etc.
Comfortable as a team player or working independently
Proven consistency in meeting and exceeding performance goals
This position is eligible to be considered for remote hiring anywhere in the USA
#LI-Remote
Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
