Total 179 Quality Assurance / Control job vacancies in San Bernardino, CA, USA

Responsible for reviewing, drafting and evaluating, on a continuing basis, established rules and regulations related to assigned technical programs to assure that they have kept pace with the needs to which they were directed and that they are still reasonable, necessary, and adequate. Evaluates regulatory petitions or proposals from within or outside the agency, and recommends the development of new or amended rules, regulations, or other regulatory material, and the discontinuance of rules and regulations no longer considered necessary.

Responsible for the preparation of Federal Register notices regarding assigned technical programs for original petitions for exemptions and analysis of technical input from other employees within Flight Standards. Technical input must be reviewed for completeness and ensure it responds to all aspects of an exemption petition.

Analyzes and evaluates the effectiveness of division policy in assigned programs areas to include evaluation and analysis. Develops policies, including advisory circulars, inspector guidelines, and training standards related to certification, inspection, surveillance and operation of assigned program areas. Reviews and evaluates, on a continuing basis, established rules and regulations to assure they have kept pace with needs to which they were directed and that they are still reasonable, necessary, and adequate. Assures effective coordination of assigned programs and activities with Safety Assurance offices, other organizational segments of the Division, the Agency and organizations outside of the agency.

May participate in national and international working groups and panels with other organization elements of the agency, or other government agencies, International Civil Aviation Organization (ICAO) and industry representatives for the purpose of resolving complex and controversial problems having a direct influence on the safety of assigned technical programs operations, facilities, and equipment. Develops operational policies, including advisory circulars, inspector guidelines, and training standards, and other applicable standards in support of assigned programs. Analyzes and evaluates the effectiveness of division policy in assigned program areas.

Engages with internal and external stakeholders to promote safety, understanding, and compliance related to assigned programs. Represents the agency as a technical trainer/instructor delivering formal training for assigned technical programs.

May review and analyze Enforcement Investigative Reports (EIR) packages received from Safety Assurance offices to ensure packages are complete, accurate and are in compliance with FAA and Flight Standards orders and policies.

Prepares a variety of correspondence to other organizations within Flight Standards, aviation industry, other governmental agencies, Members of Congress, and the general public, much of which is highly technical and of high priority.

Responsible for justifying and recommending new or amended Federal Aviation Regulations, and developing policies, standards, programs and procedures for general aviation and commercial operations.

Performs other duties as assigned.

Responsible for reviewing, drafting and evaluating, on a continuing basis, established rules and regulations related to assigned technical programs to assure that they have kept pace with the needs to which they were directed and that they are still reasonable, necessary, and adequate. Evaluates regulatory petitions or proposals from within or outside the agency, and recommends the development of new or amended rules, regulations, or other regulatory material, and the discontinuance of rules and regulations no longer considered necessary.

Responsible for the preparation of Federal Register notices regarding assigned technical programs for original petitions for exemptions and analysis of technical input from other employees within Flight Standards. Technical input must be reviewed for completeness and ensure it responds to all aspects of an exemption petition.

Analyzes and evaluates the effectiveness of division policy in assigned programs areas to include evaluation and analysis. Develops policies, including advisory circulars, inspector guidelines, and training standards related to certification, inspection, surveillance and operation of assigned program areas. Reviews and evaluates, on a continuing basis, established rules and regulations to assure they have kept pace with needs to which they were directed and that they are still reasonable, necessary, and adequate. Assures effective coordination of assigned programs and activities with Safety Assurance offices, other organizational segments of the Division, the Agency and organizations outside of the agency.

May participate in national and international working groups and panels with other organization elements of the agency, or other government agencies, International Civil Aviation Organization (ICAO) and industry representatives for the purpose of resolving complex and controversial problems having a direct influence on the safety of assigned technical programs operations, facilities, and equipment. Develops operational policies, including advisory circulars, inspector guidelines, and training standards, and other applicable standards in support of assigned programs. Analyzes and evaluates the effectiveness of division policy in assigned program areas.

Engages with internal and external stakeholders to promote safety, understanding, and compliance related to assigned programs. Represents the agency as a technical trainer/instructor delivering formal training for assigned technical programs.

May review and analyze Enforcement Investigative Reports (EIR) packages received from Safety Assurance offices to ensure packages are complete, accurate and are in compliance with FAA and Flight Standards orders and policies.

Prepares a variety of correspondence to other organizations within Flight Standards, aviation industry, other governmental agencies, Members of Congress, and the general public, much of which is highly technical and of high priority.

Responsible for justifying and recommending new or amended Federal Aviation Regulations, and developing policies, standards, programs and procedures for general aviation and commercial operations.

Performs other duties as assigned.

Serves an Aviation Safety Inspector responsible for reviewing, drafting and evaluating, on a continuing basis, established rules and regulations related to assigned technical programs to assure that they have kept pace with the needs to which they were directed and that they are still reasonable, necessary, and adequate. Evaluates regulatory petitions or proposals from within or outside the agency, and recommends the development of new or amended rules, regulations, or other regulatory material, and the discontinuance of rules and regulations no longer considered necessary.

Responsible for the preparation of Federal Register notices regarding assigned technical programs for original petitions for exemptions and analysis of technical input from other employees within Flight Standards. Coordinates with other Aviation Safety and Flight Standards Organizations to develop a complete analysis and appropriate response. Since exemptions are rulemaking documents, this review may include coordination with the Office of General Counsel so that the denial, grant or other disposition of petition for rulemaking will withstand a legal challenge. Technical input must be reviewed for completeness and ensure it responds to all aspects of an exemption petition.

Analyzes and evaluates the effectiveness of division policy in assigned programs areas to include evaluation and analysis. Develops policies, including advisory circulars, inspector guidelines, and training standards related to certification, inspection, surveillance and operation of assigned program areas. Assures effective coordination of assigned programs and activities with Safety Assurance offices, other organizational segments of the Division, the Agency and organizations outside of the agency.

Conducts or participates in group or team meetings which include representatives of other government agencies, the aviation industry, aviation organizations, state, municipal and foreign governments where assigned programs and responsibilities are involved. Develops operational policies, including advisory circulars, inspector guidelines, and training standards, and other applicable standards in support of assigned programs. Analyzes and evaluates the effectiveness of division policy in assigned program areas.

Engages with internal and external stakeholders to promote safety, understanding, and compliance related to assigned programs. Represents the agency as a technical trainer/instructor delivering formal training for assigned technical programs.

Review and analyze Enforcement Investigative Reports (EIR) packages received from Safety Assurance offices to ensure packages are complete, accurate and are in compliance with FAA and Flight Standards orders and policies. Coordinates with Safety Assurance offices and the Office of General Counsel so that EIR submissions contain sufficient proof to substantiate the action contemplated, the factors affecting sanction have been sufficiently discussed, and whether the qualifications of the apparent violator are at issue.

Responsible for justifying and recommending new or amended Federal Aviation Regulations, and developing policies, standards, programs and procedures for general aviation and commercial operations.

Serves an Aviation Safety Inspector responsible for reviewing, drafting and evaluating, on a continuing basis, established rules and regulations related to assigned technical programs to assure that they have kept pace with the needs to which they were directed and that they are still reasonable, necessary, and adequate. Evaluates regulatory petitions or proposals from within or outside the agency, and recommends the development of new or amended rules, regulations, or other regulatory material, and the discontinuance of rules and regulations no longer considered necessary.

Responsible for the preparation of Federal Register notices regarding assigned technical programs for original petitions for exemptions and analysis of technical input from other employees within Flight Standards. Coordinates with other Aviation Safety and Flight Standards Organizations to develop a complete analysis and appropriate response. Since exemptions are rulemaking documents, this review may include coordination with the Office of General Counsel so that the denial, grant or other disposition of petition for rulemaking will withstand a legal challenge. Technical input must be reviewed for completeness and ensure it responds to all aspects of an exemption petition.

Analyzes and evaluates the effectiveness of division policy in assigned programs areas to include evaluation and analysis. Develops policies, including advisory circulars, inspector guidelines, and training standards related to certification, inspection, surveillance and operation of assigned program areas. Assures effective coordination of assigned programs and activities with Safety Assurance offices, other organizational segments of the Division, the Agency and organizations outside of the agency.

Conducts or participates in group or team meetings which include representatives of other government agencies, the aviation industry, aviation organizations, state, municipal and foreign governments where assigned programs and responsibilities are involved. Develops operational policies, including advisory circulars, inspector guidelines, and training standards, and other applicable standards in support of assigned programs. Analyzes and evaluates the effectiveness of division policy in assigned program areas.

Engages with internal and external stakeholders to promote safety, understanding, and compliance related to assigned programs. Represents the agency as a technical trainer/instructor delivering formal training for assigned technical programs.

Review and analyze Enforcement Investigative Reports (EIR) packages received from Safety Assurance offices to ensure packages are complete, accurate and are in compliance with FAA and Flight Standards orders and policies. Coordinates with Safety Assurance offices and the Office of General Counsel so that EIR submissions contain sufficient proof to substantiate the action contemplated, the factors affecting sanction have been sufficiently discussed, and whether the qualifications of the apparent violator are at issue.

Responsible for justifying and recommending new or amended Federal Aviation Regulations, and developing policies, standards, programs and procedures for general aviation and commercial operations.

• You will establish long and short range plans for the division to include workload, policies, and priorities.
• You will keep abreast of new developments in quality assurance, SUBSAFE, SOC, FBW field and take the initiative to develop better methods to assure a quality product or service.
• You will find and implement operational improvements and promote team building.
• You will assure that the work is planned, coordinated, and completed effectively and on time.

Aviation Safety Inspectors in this specialty (Air Carrier Flight Oversight) apply knowledge of Title 14 of the Code of Federal Regulations (14 CFR) for the development and implementation of standards, programs, and procedures for FAA field personnel and the public governing Air Carrier safety issues.

The below link provides a complete list of Certificate Management Office (CMO) locations:

Certificate Management Office (CMO) | Federal Aviation Administration (faa.gov)

Candidates must complete an extensive training program to include formal and on-the-job training up to and possibly 24 months regardless of grade level.

Duties at the FG-12 grade level include but are not limited to the following:

• Advise managers of aviation organizations on regulatory requirements, make initial certification, evaluate proposals to modify certificates and resolve regulatory and safety problems.
• Evaluate air carrier training programs and conduct flight examinations for airmen who fly large and/or multi-engine aircraft.
• Evaluate the operational aspect of programs of air carriers and similar commercial and aviation operations for adequacy of facilities, equipment, procedures, and overall management to ensure safe operation of the aircraft.

Duties at the FG-11 grade level include but are not limited to the following:

• Conduct examinations and inspections with individual airmen and with employees and managers in the organizations undergoing inspection,
• Perform routine inspections of organizations for compliance with their approved programs and procedures, 14 CFR, and good safety practices, and
• Provide assistance in the evaluation of air carriers, air agencies air operators.

Duties at the FG-9 grade level include but are not limited to the following:

• Investigate requests for general aviation waivers, gather information, make recommendations, and
conduct periodic surveillance for continued compliance with waiver conditions, and
• Issue temporary certificates to individual airmen, but their recommendations and findings are
normally reviewed by a higher-level employee for accuracy and established guidelines, before being
acted upon.

Aviation Safety Inspectors (Air Carrier Flight Oversight) may perform a variety of other inspections, investigations, and advisory duties.

Inspectors are required to travel frequently and to occasionally work irregular duty hours.

Aviation Safety Inspectors in this specialty (General Aviation Flight Oversight) apply knowledge and experience of Title 14 of the Code of Federal Regulations (14 CFR) for the development and implementation of standards, programs, and procedures for FAA field personnel and the public governing General Aviation safety issues.

Candidate must complete an extensive training program to include formal and on-the-job training up to and possibly 24 months regardless of grade level.

Duties at the FG-12 grade level include but are not limited to the following:

• Advise managers of aviation organizations on regulatory requirements, make initial certification, evaluate proposals to modify certificates and resolve regulatory and safety problems.
• Evaluate flight school training programs and conduct flight examinations for airmen, and
• Inspect for compliance with aviation regulatory requirements, limitations, and conditions imposed in grants of waivers for experimental aircraft, air shows, and similar special activities.

Duties at the FG-11 grade level include but are not limited to the following:

• Inspect flight schools and instructors,
• Perform routine inspections of organizations for compliance with their approved programs and procedures, 14 CFR, and good safety practices, and
• Advise individual pilots or mechanics in the course of conducting examinations and inspections and with employees and managers in the organizations undergoing inspection.

Duties at the FG-9 grade level are closely supervised and include but are not limited to the following:

• Assisting in evaluating training programs to ensure that they meet the requirements of the FARs under close supervision; and
• Assisting in the re-examination of certificated airmen or recertification of an operator or agency.

Aviation Safety Inspectors (General Aviation Flight Oversight) may perform a variety of other inspections, investigations, and advisory duties.

Inspectors are required to travel frequently and to occasionally work irregular duty hours.

A Recruitment Incentive of $25,000 may be offered to applicants with a signed three-year FAA Recruitment Incentive Service Agreement. Locations must be considered hard to fill and not all locations are eligible. You will be notifed in your offer letter.

Aviation Safety Inspectors in this specialty (General Aviation Operations) apply knowledge and skills typically acquired as airmen (pilots, navigators, flight instructors, etc.) to develop and administer regulations and safety standards pertaining to the operation of aircraft.

Candidate must complete an extensive training program to include formal and on-the-job training up to and possibly 24 months regardless of grade level.

Duties at the FG-12 grade level include but are not limited to the following:

• Examining airmen for initial certification and continuing competence;
• Evaluating airmen training programs, equipment and facilities; and
• Evaluating the operational aspect of programs of air carriers and similar commercial and aviation operations for adequacy of facilities, equipment, procedures and overall management to ensure safe operation of the aircraft.

Duties at the FG-11 grade level include but are not limited to the following:

• Assisting in enforcement investigations and preparation of final reports and recommendations on disposition; and
• Providing assistance in the evaluation of air carriers, air agencies air operators.

Duties at the FG-9 grade level are closely supervised and include but are not limited to the following:

• Assisting in evaluating training programs to ensure that they meet the requirements of the FARs under close supervision; and
• Assisting in the re-examination of certificated airmen or recertification of an operator or agency.

Aviation Safety Inspectors (General Aviation Operations) may perform a variety of other inspections, investigations, and advisory duties; however, the primary requirement for positions in this specialization is knowledge and skill in the operation of aircraft.

Candidate will be required to participate in the flight program as an aircrew member and, as such, must meet the medical and flight currency requirements as set forth in agency orders governing the operation of aircraft.

Inspectors are required to travel frequently and to occasionally work irregular duty hours.

A Recruitment Incentive of $25,000 may be offered to applicants with a signed three-year FAA Recruitment Incentive Service Agreement. Not all locations will be eligible for this incentive.

You will be notified of eligibility in your offer letter.

Aviation Safety Inspectors in this specialty (Air Carrier Operations) apply knowledge and skills typically acquired as airmen (pilots, navigators, flight instructors, etc.), to develop and administer regulations and safety standards pertaining to the operation of aircraft.

The below link provides a complete list of Certificate Management Office (CMO) locations:

Certificate Management Office (CMO) | Federal Aviation Administration (faa.gov)

Candidates must complete an extensive training program to include formal and on-the-job training up to and possibly 24 months regardless of grade level.

Duties at the FG-12 grade level include but are not limited to the following:

• Examining airmen for initial certification and continuing competence;
• evaluating airmen training programs, equipment, and facilities;
• evaluating the operational aspect of programs of air carriers and similar commercial and aviation operations for adequacy of facilities, equipment, procedures, and overall management to ensure safe operation of the aircraft.

Duties at the FG-11 grade level include but are not limited to the following:

• Assisting in enforcement investigations and preparation of final reports and recommendations on disposition; and
• providing assistance in the evaluation of air carriers, air agencies air operators.

Duties at the FG-9 grade level are closely supervised and include but are not limited to the following

• Assisting in evaluating training programs to ensure that they meet the requirements of the FARs under close supervision; and
• Assisting in the re-examination of certificated airmen or recertification of an operator or agency.

Aviation Safety Inspectors (Air Carrier Operations) may perform a variety of other inspections, investigations, and advisory duties. However, the primary requirement for positions in this specialization is knowledge and skill in the operation of aircraft.

The candidate will be required to participate in the flight program as an aircrew member and, as such, must meet the medical and flight currency requirements as set forth in agency orders governing the operation of aircraft.

Inspectors are required to travel frequently and to occasionally work irregular duty hours.

Duties include but are not limited to the following:

• Create a variety of specialized reports to assist with QMS operational activities including budget cost containment, resource and expenditure management, strategic planning, and work simplification.
• Complete the Annual Call for budget, oversight of various fund control points, managing and tracking various fund control points and reconciling purchases on a recurring basis throughout the fiscal year.
• Work with the Financial Resources Management Service to review for accuracy and validity of the QMS budget and fund control management.
• Coordinate data collection and analysis; utilize Process Improvement principles to determine organizational performance especially as it relates to facilitate the ongoing monitoring and/or sustainment of improved performance measures.
• Participate in planning for major projects involving Process Improvement and collaborates in the development and documentation of long and short-range planning goals and objectives.
• Plan, develop, direct and coordinate the organization of data/processes to ensure thorough and timely review of MCMs, VHA Directives and VHA Handbooks to ensure VASDHS compliance with all requirements.
• Prepare/present both written and oral reports with consideration of the wide range of factors and requirements affecting the facility.
• Provide clear and concise analysis of program issues and trends, including justifications, narratives and visuals (charts and/or graphs).
• Maintain all TJC, CARF and other accreditation materials, all office files including sensitive records and all computer files including templates.
• Develop analytic tools as necessary to assess current performance and determine areas targeted for improved process improvement activities.
• Lead a team in proactively identifying any failure points or barriers and guides the team to identify and implement solutions.
• Initiate interdisciplinary teams as indicated for problem solving and serve as a positive catalyst in group settings.
• Review, analyze and evaluate accomplishment of overall systems by reviewing reports, available data, studies, projects, information provided by support personnel, contractors, and/or other external agencies.
• Develop and maintain databases and statistics related to the VADHS Performance Improvement Program, Continuous Readiness Program for regulatory compliance/accreditation and the External Peer Review Program (EPRP).
• Provide direct program and management assistance to all programs under QMS including but not limited to the Protected Peer Review Program, Patient Safety Program, Risk Management Program, External Peer Review Program, Administrative Investigation Boards/Fact Findings, and the Continuous Readiness and Regulatory Compliance Program for the medical center and the Community Based Outpatient Clinics.
• Work with senior leadership as a change agent in assuring, directing, and performing the steps necessary to create business cases based on objective data within the frame of Process Improvement and Lean Six Sigma.

Serve as a recognized national expert and consultant with a high level of technical knowledge and professional expertise concerning state-of-the art aircraft simulation of all aircraft with full and final responsibility for technical decisions relating to:

1. Simulation hardware including control loading, motion and visual systems.
2. Simulation software including simulator and visual data base programming.
3. Evaluation of aircraft Flight Simulation Training Devices (FSTDs) in
accordance with agency regulations and standards.
4. Upgrading previously approved simulation equipment to the standards set
forth in the agency’s simulation plan and other directives.

Concentrates principally on the day-to-day operations of the assigned section and on monitoring, coordinating, and evaluating highly complex operational problems that have a major impact on agency mission. Recommends, coordinates, evaluates, and monitors progress on high priority Flight Standards Service aircraft simulation projects. Reviews and evaluates or provides for the review and evaluation of the results of such projects to determine the applicability to responsibilities of the Training Simulation Group and recommends their incorporation into rules, regulations, policies, standards, programs and procedures, as appropriate, and coordinates the participation of other responsible personnel. Serves as a technical advisor and or member of a Flight Standardization Board or a Flight Operations Evaluation Board to address pilot training and qualification requirements and, aircraft certification requirements, Publishes guidelines for national use in approving air carrier and operator training programs.

Reviews and ensures the adequacy of safety regulatory material developed by the Flight Standards Service that relate to aircraft simulation. Provides advice for rulemaking and recommends the development of new or amended rules, regulations, standards, or other regulatory material, as required, and the discontinuance of those no longer considered appropriate or necessary.

Serves an aviation safety inspector responsible for reviewing and evaluating, on a continuing basis, established rules and regulations related to assigned technical programs to assure that they have kept pace with the directed needs and that they are still reasonable, necessary, and adequate. Evaluates regulatory petitions or proposals from within or outside the agency, and recommends the development of new or amended rules, regulations, or other regulatory material, and the discontinuance of rules and regulations no longer considered necessary.

Assists and represents the Training Simulation Group manager and the Flight Standards Service in coordination with the other flight standards elements relating to aircraft simulation development efforts of the agency. Has full authority to act and speak for the Training Simulation Group and the Division within the limits of established policy when representing the agency. Participates in planning, consolidating, coordinating, monitoring and evaluating programs, special assignments, and activities of the Training Simulation Group staff relative to complex and special programs involving FSTDs evaluation, approval and use and other high priority staff programs.

Leads highly technical aircraft simulation projects with the Department of Transportation, private industry simulation users and manufacturers and other governmental agencies.

Develops operational policies, including advisory circulars, inspector guidelines, and training standards, and other applicable standards in support of assigned programs. Analyzes and evaluates the effectiveness of division policy in assigned program areas.

• Serve as the Workflow Manager and as the Primary DHN W Enterprise Task Management Software Solution (ETMS2) Manager.
• Responsible for office tasks and staff level guidance to monitor the accuracy, completeness, and timeliness of reports, policy directives, correspondence, internal and external taskers and training.
• Direct and overseee operations of administration and management functions for DHN W to include workflow management, correspondence management, records management, publications management, and policy management.
• Ensure compliance with the Privacy Act and the Health Insurance Portability Act (HIPAA) Privacy Rule, including the legal, regulatory, policy and established processes.
• Develop and implement ETMS2 policies and business practices for the DHN W.
• Plan, develop, and implement policies covering all aspects of the DHN W Directorate’s workflow/correspondence management operations to meet Directorate goals and objectives.
• Review and disseminate administrative directives and policies issued by DHN W, DHA, DoD, and other governmental organizations.
• Participate in identifying and resolving problems arising from internal directives, plans and policies emanating from within the DHN W to ensure conformance with existing policies and directives.
• Serve as the proponent for administrative process development to define and improve continuity of operations.

• Plans/executes engineering and technical functions related to engineering, manufacturing, and quality assurance.
• Develops and/or implements agency engineering and quality assurance policies, tools, and training program.
• Provides authoritative guidance and advice to management, customers, and Quality Assurance Specialists in functional area of expertise.
• Resolves complex technical problems associated with surveillance of major, critical contracts for program life cycle stages, next generation equipment, or DoD Weapon Systems

Participates in the FAA flight program to maintain qualification and currency requirements applicable to operations inspectors, for the purpose of supporting the FAA in a variety of flight related functions to include training and evaluation of designated pilot examiners. Evaluates tasks contained in the FAA practical test standards and airman certification standards by participating as pilot in command or as a crewmember. The inspector is required to maintain an FAA second class medical.

Rulemaking:
The incumbent serves an Aviation Safety Inspector responsible for reviewing and evaluating, on a continuing basis, established rules and regulations related to assigned technical programs to assure that they have kept pace with the needs to which they were directed and are reasonable, necessary, and adequate. Evaluates regulatory petitions or proposals from within or outside the agency, and recommends and participates in the development of new or amended rules, regulations, or other regulatory material, and the discontinuance of rules and regulations no longer considered necessary.

Exemptions:
Incumbent is responsible for the preparation of Federal Register notices regarding assigned technical programs for original petitions for exemptions and analysis of technical input from other employees within Flight Standards. Also, the incumbent coordinates with other Aviation Safety and Flight Standards Organizations to develop a complete analysis and appropriate response. Since exemptions are rulemaking documents, this review may include coordination with the Office of Rulemaking and the Office of General Counsel so that the denial, grant or
disposition of petition for rulemaking will withstand a legal challenge.

Policy Development and Implementation:
Analyzes and evaluates the effectiveness of division policy in assigned programs areas to include evaluation and analysis. Develops policies, including advisory circulars, inspector guidelines, and training standards related to certification, inspection, surveillance and operation of assigned program areas. Reviews and evaluates, on a continuing basis, established rules and regulations to assure they have kept pace with needs to which they were directed and that they are still reasonable, necessary, and adequate.

Representative to Industry, Government, and International Organizations:
Participates in national and international working groups and panels with other organization elements of the agency, or other government agencies, International Civil Aviation Organization (ICAO) and industry representatives for the purpose of resolving complex and controversial problems having a direct influence on the safety of assigned technical programs operations, facilities, and equipment. Conducts or participates in group or team meetings which include representatives of other government agencies, the aviation industry, aviation organizations, state, municipal and foreign governments where assigned programs and responsibilities are involved. Develops operational policies, including advisory circulars, inspector guidelines, and training
standards, and other applicable standards in support of assigned programs.

Training and Outreach:
The incumbent engages with internal and external stakeholders to promote safety, understanding, and compliance related to assigned programs. Represents the agency as a technical trainer/instructor delivering formal training for assigned technical programs.

Correspondence:
Prepares, reviews, and drafts inputs on a variety of correspondence to other organizations within Flight Standards, aviation industry, other governmental agencies, Members of Congress, and the public, much of which is highly technical and high priority.

Technical Assists:
Provides technical support and conducts research for internal stakeholders related to a variety of
issues. Provides education, resources, and support when Safety Assurance offices are resource constrained

Performs other duties as assigned.

The Front Line Manager is responsible for aviation safety activities in a complex and dynamic environment. Manages and monitors individual and unit, group, or team performance standards with organizational initiatives, goals, and objectives by providing feedback, acknowledging achievement, and addressing performance deficiencies. Incumbent has full authority and responsibility to make all decisions and take action in the assigned program areas, subject to the manager's administrative review. Higher-level management reviews performance periodically by utilizing/reviewing work products, status reports, and organizational measures in place to ensure timeliness, policy compliance, and overall alignment with the Flight Standards Service.

Directs the work of subordinate employees at the organizational unit level creating appropriate expectations for achieving intended results. Managerial duties include planning, organizing, setting priorities; assigning and allocating work for a unit, group, or team; monitoring and evaluating performance; coaching and developing employee capabilities; approving leave; and taking or recommending corrective/disciplinary action, as appropriate. Defines/redefines priorities as needed while meeting changing demands. Delegates the work that is appropriate for others under their direct supervision. Identifies relevant stakeholders associated with the work of the unit or branch and engages to receive feedback on unit performance, relationships and individual well-being. Creates partnerships exemplified by mutual respect, productive conflict, and effective action taking to address service issues. Encourages teamwork within the unit or branch exemplified by ensuring individuals are working with others beyond their area of expertise, specialty or job role to collect and consider other views and perspectives.

Applies a comprehensive knowledge of the technical aspects of the directed work, typically governed by Federal Aviation Regulations, established guidelines, policies, and procedures. Faces challenges or barriers, taking time to consider and discuss a range of relevant views from direct reports, peers and others. Creates, communicates and reinforces clarity of direction for individuals. Builds and maintains external stakeholder trust and confidence. Works collaboratively to resource and achieve critical priorities effectively across functions and cultures. Works collaboratively with stakeholders and service providers in designing and providing a sound business case to next-level manager for fiscal and human resource needs that support individual direct reports and the unit, group, or team, aligning with the expectations of Flight Standards (FS).

Contributes views, perspective, and experience as a member of the office, branch, or division leadership team. Anticipates changes that affect organizational vision and assists in developing new policies and procedures. Develops strategies to implement organizational change. Selects or recommends selection of non-supervisory employees for positions in the unit. Ensures direct reports are competent in their role and range of responsibility. Provides guidance and mentoring to enhance employee’s knowledge and ability. Provides coaching for development and uses influence to support employee performance and growth while providing effective feedback. Ensures equal opportunity for all employees or applicants through compliance with applicable laws and regulations to eliminate discrimination, harassment, and retaliation. Cooperates fully and ensures the full cooperation of employees under his/her supervision in authorized EEO complaint processing.

Consistently treats others with respect and handles emotionally charged or controversial issues responsibly, fairly and effectively. Demonstrates and fosters high standards and ethical behavior. Models commitment to public service and the mission of the FAA.