Total 10 Quality Assurance / Control job vacancies in Greenwich, SE18 6ND

This position is located in the Joint Forces Headquarters-State, Logistics Directorate (J-4), Surface Maintenance Facility. Duties involve complex inspection work, requiring a wide variety of inspection processes and techniques, at remote worksites or field installations where a supervisor is not readily available. In these situations, work is performed very independently and decisions require a wide range of subjective judgments.

Inspects a large variety of heavy-duty mobile equipment, combat, tactical and automotive vehicles such as attack tanks, large cranes, tank retrievers, fire trucks, bridge transporters, armored vehicle launched bridges, bulldozers, road graders, crawler tractors, power shovels, self propelled earth compacting equipment, self propelled artillery, etc. May also inspect heavy artillery, small arms, powered support and other equipment or components of equal or lesser complexity.

Inspects complex, interrelated mechanical, hydraulic, pneumatic, electronic and electrical systems, equipment and their components while in operation or in a standby condition. Inspects and performs tests to braking, steering, and differential systems, which are mechanically integrated with the transmission; to large engines that directly power multiple hydraulic and pneumatic systems; to intricate fuel injection systems; to turret stabilization systems; and to other systems combined in a single, complex mechanical assembly. Uses specially designed testing methods and test equipment such as computerized test sets, precision gauges, electronic sensors, injector test stands, engine scopes, etc., to assure that tolerance and safety factors have been met.

Inspects equipment to determine repairs needed. Utilizes established Maintenance Expenditure Limits (MEL) to evaluate economic feasibility of repair(s). Considers a variety of factors such as cost and availability of parts, man-hours, and impact of time constraints on the mission to assess whether repair is economical. Recommends to a higher echelon to condemn equipment when the repair cost exceeds the established MEL. Prepares lists of needed repairs, parts, and man-hours authorized. Performs in-process inspections to assure that equipment is being repaired in accordance with pertinent requirements. Performs final inspection, certifying that equipment is in satisfactory operating condition, or rejects the work and returns the equipment to the repair shop with specific reports prescribing additional repairs.

Inspector
Greenwich, SE10
Ongoing long-term contract
Day shifts and night shifts required
£12.93 Per hour (Weekly Pay)

We are currently recruiting Inspectors to work in a busy clean production environment on behalf of a global telecommunications company.
We are seeking Inspectors with a strong attention to detail and a commitment to producing precision work.

Inspectors play a crucial role in the manufacturing process, ensuring the safe and accurate assembly of electro-optical and mechanical units for subsea telecommunication equipment. This may include knowledge of fibre optic handling and splicing.

Inspectors are assigned to various departments, with each role contributing to the creation of high-specification products, adhering to specific requirements. Collectively, they play a vital and unique role in the overall creation and assembly of our products.

All work is carried out in an Electrostatic Protected Area.

Prior experience in similar Inspection or Quality Control is required.

Inspector's duties may include, but are not limited to:

• Safety Compliance: Follow safety protocols to maintain a secure working environment.
• Inspection & Quality Control: Conduct thorough inspections of electro, optical, and mechanical units to ensure compliance with industry standards, specifications, and project requirements. Inspect products for quality and identify any defects, irregularities, or inconsistencies in the manufacturing process.
• Review & Documentation: Review engineering drawings, specifications, and other documentation to ensure alignment with manufacturing processes and quality standards. Maintain accurate records of inspection activities, including test results, deviations from specifications, and any corrective actions taken.
• Collaboration: Work collaboratively with engineering, manufacturing, and quality assurance teams to resolve issues and improve processes. Provide technical guidance and support to production personnel. Communicate effectively to address quality-related concerns or requirements.
• Maintenance: Maintain a safe and clean work environment, adhering to all company policies and procedures, as well as regulatory requirements
• Continuous Improvement: Participate in efforts to improve efficiency, quality, and overall manufacturing processes. Identify and escalate issues with equipment or processes to ensure smooth operations and quality of the product.

The positions may also involve tasks such as manual handling, lifting of heavy objects, manual dexterity, and periods of sitting or standing.
Hours of Work
Manufacturing Operators will be required to work shifts of both Days & Nights, on a 2-week rotation.
Days (x2 weeks) = 53.5 hrs
Monday - Tuesday 6am - 5:45pm
Wednesday - Friday: 6am - 5.15pm
Nights (x2 weeks) = 42.5
Monday - Thursday: 6pm - 5.15am

The Business Risk Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

The Volcker Rule Office (VRO) is Citi’s first line function that manages our ongoing firm-wide compliance with the Volcker Rule. Responsibilities include the design, operation and oversight of the central proprietary trading and covered fund control framework required to ensure Citi has a reasonably designed program for compliance with the Volcker Rule. Working closely with the businesses, ICRM, Legal, Finance and Risk, the team is responsible for the design and operation of key Volcker controls for the firm including, but not limited to, Reasonably Expected Near Term Demand (RENTD) analysis for limit setting, Trading Mandates, Risk Mitigating Hedging controls and Metrics reporting to the Volcker Regulators. As a member of the Volcker Rule Office, you will deliver integrated solutions supporting Citi’s global Volcker Rule compliance program, in line with regulatory expectations, and working closely with the front office, Independent Risk, Compliance and other functions.

Responsibilities:

Responsibilities and priorities will reflect needs of the organization and will evolve over time, however the following are some of the specific activities expected of this role:

• Conduct daily Volcker trade and position monitoring. Investigate feed/booking issues that impact data quality of Volcker metrics reported to regulators.

• Communicate and coordinate with various different stakeholders to ensure correction of data issues within established SLAs.

• Provide weekly Volcker data quality governance, oversight, and support to the IT Organization . Ensure reporting specifications are being met for each in-scope system and product set. Where there is lack of clarity, work with SMEs in business, tech, and finance to reach agreement and understanding by all parties.

• Monitor the Volcker book of work in JIRA and ensure deadlines are being met. Ensure any outstanding items are addressed via weekly forums and escalation when necessary

• Perform drill downs in Volcker and Olympus via SQL and UI Interface. Be able to identify issues/themes from data

• Prepare monthly MIS pack for monthly DQ Forum. Highlight the achievements and headwinds faced during the year and tracking to prescribed goals

• Assist with the closure of issues related to anomalies in the trade/risk/position/P&L data

• Host month end metrics reviews call with desk stakeholders. Document any open issues and oversee them to resolution prior to month end deadlines

• Perform ad-hoc requests for senior management and executives including PowerPoint decksand Internal Audit (IA)/Regulatory requests

• QA of business process and supporting documentation with reference to project / regulatory expectations

• Assist with the project management and delivery of key changes across a number of sales / trading desks and functions including Risk, Legal, Finance and Compliance

• Identify, prioritize and proactively manage dependencies, risks, exceptions and issues

Qualifications:

• 3-8 years Project Management experience in financial services, control compliance or legal disciplines

• Experience with work-flow systems

• Excellent project management and organizational skills.

• Outstanding relationship building and relationship management skills

• Consistently demonstrates clear and concise written and verbal communication skills

• Proficient in Microsoft Office with an emphasis on MS Excel

• Self-motivated and detail oriented

Education:

• Bachelor’s/University degree or equivalent experience

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

The Compliance Business Control Officer (MCA Coordinator) reports to a Business Operational Risk Manager (MCA Lead), who is aligned with our business partners and one or more business Assessment Units to help appropriately manage risks arising from our products, services, and business operations. This person will work alongside the MCA Lead to ensure effective risk management is embedded in day-to-day business strategies, and related activities, focusing on strengthening MCA and infusing consistency to the design of Activity, Risk, Control and Monitoring (ARCM) frameworks and execution of ARA and periodic Risk Assessments. This role demands significant coordination across internal business teams and other support and control groups within the organization. Developed communication and diplomacy skills are required to guide, influence, and convince others, in particular colleagues in other areas.

Key Responsibilities:

• Partner with Process Owner to evaluate process activity, conduct risk assessments, and design adequate controls to be executed by Process Owner
• Engage with 2nd line partners to confirm regulatory & operational risks are identified and proper controls are in place.
• Coordinate, analyze and follow-up actions related to ORM/ICRM reviews and challenges.
• Support centralized monitoring team(s) with design of monitoring in-line with design of control.
• Lead, coordinate, and document MCA/ARA elements (e.g., Inherent Risk, Taxonomy, etc.) with ICRM, process & control owners, and monitoring teams
• Facilitate periodic Risk Assessment & ARA review sessions with AU / MGE Owner
• Input and update of content to data repositories such as CR&C and MCA Center for ARCM, ARA and periodic Risk Assessment execution, maintenance, and enhancement
• In partnership with process owners, create plans to reduce residual risks.
• Coordinate SMP/EMP applicability assessment and adoption with business, control, and monitoring owners
• Support process owners on Change Initiatives risk evaluations, Issue Management, and Internal/External reviews
• Partner with business process owner to ensure timely action on process or monitoring fails, trends, operational losses, open issues, and action plans from ineffective control.
• Assumes leadership role in ensuring all Citi Risk & Controls (GRC) changes, issues and requirements are cascaded, executed, and closed out.  This includes a range of responsibilities such as standard / enterprise control profile adoption, periodic Risk Assessment requirements, ARA requirements system access reviews, migrations, and change management.
• Independently assess risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
• Develop and maintain relationships across the business users and Lines of Defense to better understand and deliver customer requirements by responding to changes in the internal and external business environment.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.

Qualifications:

• 6+ years relevant experience
• Financial Industry experience is a must, Operational Risk would be a plus.
• Project Management Experience
• Experience in Internal Audit or Financial Control would be desirable.
• Expertise in the following would be beneficial: Fraud Awareness and Risk Management Operations and Systems (Information Security Standards, Vendor/Outsourcing Management and MCA Legal and Regulatory Compliance Management of a global operations and a complex environment that includes global teams.

Education:

• Bachelor’s/University degree, Master’s degree preferred

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Serves as key function/business/product compliance risk manager and thought leader for Independent Compliance Risk Management (ICRM) responsible for establishing internal strategies, policies, procedures, processes, and programs to prevent violations of law, rule, or regulation and design and deliver a risk management framework that maintains risk levels within the firm's risk appetite and protect the franchise. In addition, engages with the ICRM product and function coverage teams, in order to partner to develop and apply CRM program solutions that meet business and customer needs in a manner consistent with the Citi program framework. This role is responsible for developing and executing the strategy for the firm's Independent Compliance Risk Management (ICRM) program for a function/business/product in line with and supporting the business strategy globally. Oversees the development and implementation of best-in-class ICRM policies and practices across all of the supported function/business/product globally, and act as a liaison with key regulators on ICRM issues. In addition to, this role will partner closely with Anti-Money Laundering (AML) Compliance to ensure a strong linkage between core ICRM and AML Compliance. The role represents the supported function/business/product with internal and external stakeholders, including Citi management, Business, Compliance, and Function executives and regulators. Provides sophisticated compliance and risk management advice, subject matter expertise and participate in and oversee a variety of governance and planning initiatives at the senior level. This role will manage a global team of Compliance Officers who provide compliance advisory services, design key risk indicators and compliance monitoring programs, identify reporting metrics associated with regulatory compliance program execution and develop corrective action plans to address deficiencies

Responsibilities:

• Overseeing the design, development, delivery, and maintenance of best-in-class Compliance, programs, policies and practices and sets strategic ICRM direction. Translates ICRM strategy and goals across Citi’s clients, products and geographies in a succinct and clear manner; provide direction and guidance on the program.
• Leading and managing a staff of Compliance professionals, with direct accountability for hiring and organizational structure. Direct oversight for compensation, performance appraisals, staff development, training, etc. Provides input on performance and compensation recommendations for staff and utilities that provide related services on a matrix basis.
• Providing oversight and guidance over the assessment of broad complex issues, structures potential solutions and drives effective resolution with other senior stakeholders. Provide advice to the businesses on an ongoing basis on new function/business/product initiatives, new products, business acquisitions, and client-related matters with respect to applicability of policies, resolution of potential red flags or other client/transaction-related compliance escalations.
• Assisting in setting annual function/business/product and individual goals that support overall compliance risk management strategy.
• Coordinating with function/business/product compliance heads to align individual programs and objectives with compliance strategy and risk appetite.
• Representing Chief Compliance Officer in significant strategic initiatives as requested.
• Building relationships with stakeholders by exhibiting strong subject matter expertise and bringing a sense of urgency to pro-actively support client groups.
• Building and maintaining strong relationships with other functional heads, working closely with Legal, other control functions, and Internal Audit to create a supportive and seamless culture of compliance, control, and ethical conduct.
• Providing leadership in collaborating with regional teams to set global direction, standards and plan execution.
• Providing leadership in creating and implementing policy and establishing the compliance risk management framework supporting the policy.
• Providing guidance to the function/business/product and thematic Compliance programs on the resolution of open issues related to audit and examination findings; report progress to senior ICRM and Business/Function management as appropriate.
• Proactively anticipate and help the business plan for changes in the compliance and regulatory environment.
• Providing counsel to ICRM and function/business/product management on policy interpretation and “gray area” exposures.
• Establishing professional relationships with relevant regulatory bodies and represent Citi and supported function/business/product Compliance on regulatory matters as required.
• Serving as the liaison with regulatory examiners, Internal Audit, and external auditors on all significant Compliance issues involving supported function/business/product and overseeing implementation of related remediation.
• Additional duties as assigned.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• Highly motivated, strong attention to detail, team oriented, organized
• Strong presentation skills with the ability to articulate complex problems and solutions through concise and clear messaging
• Demonstrated ability to assess complex issues through root cause analysis and other analytical techniques, structure potential solutions, and drive to resolution with senior stakeholders
• Ability to influence and lead people across cultures at a senior level using sound judgment and successful execution, understanding how to operate effectively across diverse businesses
• Experience managing diverse teams, and comfort navigating complex, highly-matrixed organizations
• Comfortable acting as an agent for positive change with agility and flexibility
• Effective negotiation skills, a proactive and 'no surprises' approach in communicating issues and strength in sustaining independent views. Strong presentation and relationship management skills are essential
• Articulate and effective communicator, both orally and in writing, with an energetic, charismatic and approachable style. Candidates must have effective persuasion skills, the ability to work effectively at the highest levels of the organization, and will display highly effective networking and influencing skills
• Executive presence and a reputation for building strong relationships with stakeholders and leading teams, both direct reports and in peer/influence models
• Subject matter expertise in area of focus
• FINRA registrations (e.g. Series 7, 63, 24, 79) desirable

Education:

• Bachelor’s degree; experience in compliance, legal or other control-related function in the financial services firm, regulatory organization, or legal/consulting firm, or a combination thereof; experience and current knowledge of product/function products and services, including interpretation and application of all related laws, regulations and directives. Experience managing a diverse staff
• Advanced degree preferred

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

This role is part of the COO Operations & Technology Transformation team. The COO organization is leading the most critical regulatory & transformation efforts for Citi's CEO, influencing the strategy & direction of Citigroup.

As an Operations and Technology Quality Control Specialist, the role will execute the quality control process by assessing the attributes of risk identification, risk mitigation, root cause analysis, controls design, controls implementation, and controls testing for the technology and operations regulatory commitments.

Excellent communication skills required to influence a wide range of users. Strong Technology Risk Management experience and expertise is required. Prior experience in 2nd or 3rd Lines of defense in the Technology Risk Management or Technology Audit are highly desired for this 1st Line of Defense role.

In-depth knowledge of the industry and peer institutions products/services is highly preferred to contribute to the objectives of the functions. The role requires a thorough understanding of strategic direction of the function within the larger COO organization, combined with a solid conceptual/practical grounding in both the function and/ or area of expertise.

Key Responsibilities:

• Conduct the quality control of the regulatory commitment deliveries aimed to remediate the Consent Order.
• Remain aligned with the remediation efforts of the technology commitments and escalate any risks or issues to the Quality Control Lead.
• Conduct thorough assessment of technology risks and controls aligned with the remediation of regulatory commitments.
• Maintains the SharePoint site for the O&T Transformation Quality Control Team and ensures compliance with the standards and procedures on documentation and tracking.

• Expertise in Technology Risks and Controls and works with colleagues in other areas of Risk Management, Data, Business and Functions and Compliance/Audit to assure appropriate management of identified risks.

• Identifies emerging risk themes across the Technology Plan design and execution.

• Develops processes for data gathering/consuming and sharing emerging threats.
• Partner with Business Functions and Technology Quality Control teams to perform Design Effectiveness Assessments throughout the lifecycle of the Regulatory Commitments.

PERSON SPECIFICATION

Qualifications:

• 7+ years of experience in a complex, financial organization, with particular focus on Technology Development, and/or Risk & Control and/or Operational Risk Management and/or Technology Audit
• Strong understanding of the Software Development Life Cycle (SDLC) best practices, risks, and controls
• Risk & Control experience in business operations and/or technology programs of a financial organization strongly preferred.
• Experience in complex business transformational programs
• Familiarity with Technology Risk Management process including identification, assessment, reporting and monitoring of Risk.
• Understanding of Quality Control or audit process and best practices for review of large transformational or technology programs
• Proven ability to act independently, work quickly and with careful attention to detail, juggle multiple priorities and thrive in a varied, fast-paced environment.
• Proven ability to work well under pressure and within tight deadlines.
• Proven ability to communicate effectively, drive consensus, and influence relationships at senior levels.
• Bachelor’s degree required. Master’s degree preferred.
• Certifications like CISSP, CRISC, CISA, CISM, GIAC, CCSP etc. are highly preferred.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Description –

The Client organization was established to drive enterprise-wide approaches to client coverage, identifying and filling in gaps or reducing duplication to ensure consistency throughout the firm. Additionally, it plays a leading role coordinating the allocation of capital and other financial, technology and human resources towards the client segments with the best returns potential. Finally, it is responsible for managing wholesale credit and counterparty risk for the organization.

About the Role –

MCA/Risk Assessment/Control Design (VP)

This report into Client – MCA/Risk Assessment/Control Design Team and will manage several critical control-related processes as well as support projects to build or enhance the businesses control framework.

This will primarily include the transformation and the ongoing coordination and management of the department’s MCA / RCSA, interaction with the Consent Order work streams and the development of the MCA Review and Challenge program.

This is an exciting opportunity for a practically minded professional with a very good understanding of financial controls framework, with a keen interest to learn more and make a difference, and ultimately shape the ICM business of the future.

The incumbent will be working closely with Client business units, Business Managers, ICG Control teams, as well as partner areas such as Operational Risk, Compliance, Audit, Operations and Technology

Key Responsibilities –

• Lead components of the MCA transformation work as required by the Global Consent Order remediation program
• Ensure that Operational Risk Levels are within the defined parameters
• Maintain and enhance the department's Manager Control Assessment (MCA/RCSA) with regards to completeness and quality
• Lead MCA annual and quarterly review and challenge sessions
• Production of Risk and Control metrics for the Business Risk and Control Committee (BRCC)
• Development of MCA Risk and Control framework
• Collaborate with first and second line teams, as well as related partner areas to investigate and resolve control issues
• Represent Client at MCA governance forums and take ownership of submissions / follow-ups
• Provide support to partner areas and control functions on an ad-hoc basis (e.g. Compliance enquiries, Audit engagements)
• Actively partner with the Issue Management and Controls Testing teams to ensure that deficient processes and areas are covered, and to ensure that any findings are reflected appropriately

Qualifications and skills required –

• At least 7 years of relevant work experience in Financial Services in Business Risk, Operational Risk, Compliance, and/or governance and control
• Proven experience in Risk Management, including monitoring and identification of risks within relevant department and enterprise organization
• Proven experience in independently handling enhancement projects and interacting with teams across all lines of defense
• Excellent presentation skills’ ability to present findings and adjust accordingly to appropriate audience
• Excellent problem-solving skills; ability to see the big pictures with high attention to critical details
• Excellent written and verbal communication
• Interpersonal skills with the ability to work collaboratively and with people at all levels of the organization and across different geographic locations
• A proactive and “no surprises” approach in communicating issues
• Range of experience demonstrating flexibility in skillset and approach
• Has the ability to operate with a limited level of direct supervision
• Undergraduate degree required

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

The Business Risk Officer is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

• Responsible for managing and supporting multiple risk and control programs for the organization including defining the strategy, approach, processes, quality, tools and reporting that provide global risk management consistency and excellence.
• Establishes quarterly audit process of attributes to ensure proper calculation and control.
• Works closely with business partners on findings and makes recommendations on improving practices.
• Develops procedural implementation and change management process with Operations and Reporting team to ensure proper governance and controls exist.
• Examines procedures for consistency and gaps relative to regulations in addition to impacts on customer experience.
• Conducts internal testing of dispute processes to ensure control.
• Monitors exceptions to dispute policy and identifies drivers of exceptions.
• Leverages data to examine impacts to Customer Experience and Regulatory breaks.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years relevant work experience in Business Risk & Controls
• MS Excel, MS Access, SAS, SQL, Visual Basic a plus. 5+ years’ experience in financial services.
• Consistently demonstrates clear and concise written and verbal communication skills
• Effective organizational influencing skills required.
• Third party vendor management preferred. Demonstrated ability to lead global team efforts
• Excellent problem solving skills Ability to see the big pictures with high attention to critical details
• Demonstrated ability to develop and implement strategy and process improvement initiatives.

Education:

• Bachelor’s/University degree or equivalent experience, potentially Masters degree

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting